STATEN ISLAND, NEW YORK -- Purchased leather sectional with chaise and 5 year Guardian Protection Plan. Couch peeled like a potato leaving pieces all over your clothes and floor. Filed a claim with Guardian and was told it was not covered under the protection plan even after sending pictures of couch that looked horrific. I went to store near Staten Island mall where I purchased it and was told to call customer service.
Rep tells me that is expected after 3 years. I have no small children and no pets. Filed a claim with Better Business Bureau and was told I need to take them to small claims court. It's sad that Jennifer's is ripping off consumers with their defective merchandise and are getting away with it. I plan to go to the local news with this next. Don't buy their leather. They should have gone out of business a long time ago.
PARMA, OHIO -- I purchased a 3 piece Italian Leather suite along with two end tables. I also purchased the Leather Protection Package. It took three deliveries to bring me furniture that were not defective and one of the end tables was still damaged, delivery number four with an exchange for undamaged merchandise never took place. They just stopped returning my calls. I was told the "leather" furniture I purchased would be excellent for a family with two children for the ease of cleaning. I thought how terrific that would be. We also have a family room downstairs which is where they are most of the time.
Two years into my purchase the "leather" couch started to peel. I attempted to get the furniture replaced to no avail and now they are no longer in Ohio. Five years later the couch is ready to go out the door. It is totally peeled on several of the back and sitting cushions. There are rips in several areas which just keep getting bigger and bigger. Couch covers and throws do not work because the leather is slippery and they look just as hideous and need constant readjusting. Both the love-seat and chair are starting to peel. All the furniture has little cracks and bubbles over it which means it will become a peeling point. I spent over $2,000.
When I finally contacted Jennifer Convertibles Customer service which took several months to get any response to several queries, I was told that because JC was no longer in Ohio they could not send someone out to inspect and "fix" it. I explained that it was JUNK and I was railroaded by the sales person into believing that it was real leather.
I told JC representative that I spoke with many other furniture dealers about my so called "leather" purchase which I am sure is simply "bonded" leather. I spoke about my "warranty" which was fraudulent as well. I indicated that I had read all of the reviews from other customers regarding their purchases of this junk "leather" and that we were scammed. I also told them about my so called quality "wood" end tables that will not come clean and scratch all up.
I indicated that I wanted either a refund of my money or new furniture, that the sales tactics and the quality of my purchase were a rues. They could have their low end quality junk back and see for themselves (as if they didn't already know). I was told that that would not be happening, the best that they could do was refund my $199 purchase of the warranty even though it did not cover peeling or blistering, only cleaning.
I did get my warranty refunded and it came within the month (last year). I am ready to throw this junk out and live without the sofa which is the worse piece to date. I am sure once the other two pieces get more use they will start splitting and peeling more as well. I just cannot believe that there have not been or is not a class action lawsuit pending with all the terrible reviews about this cheap, junk furniture they have been able to pawn off at ridiculously high prices.
We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. All-in for about $1700. It is now about 2.5 years later, and all of our couch pillows are peeling, the small tears are spreading real quick and getting larger. The couch now looks like a big piece of junk! The chair hold for now bc it gets very little use. We have no kids, and no pets getting on the furniture, so this problem is just from a usual use – you sit on the couch for about few hours a night. The leather is actually not leather as I found out to my dismay!
The customer service told me that we did purchase leather product, after a little discussion on the type of leather, they confirmed it is actually man-made 'bonded' leather that does contain certain % of real leather. They were very surprised I was upset about this, as I thought I purchased real leather product that would lasted a long time. The protection plan of course doesn't cover peeling or regular wear, as they call it. And the store itself only provides warranty for 1 year - really!
They should really change their name to Jennifer Pleather! I am now stuck with this poor quality product, I am out of money and can start shopping for a new sofa. PLEASE DON'T SHOP THERE, YOU WILL BE VERY DISAPPOINTED, IT'S A RIP-OFF!!!
WEST ROXBURY, MASSACHUSETTS -- I bought a black leather Lorenzo sofa. The moment it was delivered the leather sagged in a lot of areas so I requested an in home inspection by a Jennifer Customer Service Rep **. I finally received a letter saying this was normal and "up to manufacturer standards, not requiring repair or replacement." 3 months later a spring was poking through the furniture which they did send a repair tech to fix - taking 4 months from time of complaint about that to the time it was fixed.
Each time I called or sent emails to Jennifer after that, I'd get an email response "Thank you for contacting Jennifer Convertibles, someone will get back to you" (and they never did) or verbal responses that there is nothing that can be done: the leather sofa line (Lorenzo) is no longer carried and "It really isn't a high quality line, sorry there is nothing we can do to help you." This furniture, being mostly to 'look at' and not used everyday is garbage. The places where I complained about the leather sagging, started to peel off.
After many calls to the store where I bought it (West Roxbury Massachusetts), emailed complaints to the Corporate offices in Woodbury NY, and then filing a complaint with the Massachusetts Attorney General's Office - the bottom line is Jennifer management told the AG's office that this furniture's life expectancy was at most 4 to 5 five years. It's really not meant to last, and there was nothing they could or would do. The manager of the West Roxbury MA store ** actually told me, "This is inexpensive furniture, this is Jennifer's market segment. The furniture is not meant to last a lifetime - 4 to 5 years tops. It's for people who replace their furniture every couple of years."
It's a line of crap. I explained that I've had problems, documented problems with the furniture since day one and all he kept saying was "Sorry, there's nothing we can or will do." The leather on this furniture is definitely defective - no doubt about it. I've since told this story to folks at other respectable furniture stores (and friends who have sold quality furniture) and without reservation they state that all of Jennifer's products are garbage. So, save yourself your hard-earned money, your valuable time, and the aggravation and don't step foot into a Jennifer store.
Their products are garbage as are their employees. If you are stuck with their trash, the best thing to do is file a complaint with your local Better Business Bureau, your Attorney General's Office, and post your horror stories on the web for all to see. Call your local news stations and explain your plight to them; perhaps they will do an expose on Jennifer Convertibles. Why should we all suffer for their selling us garbage and not stand up for ourselves?? Jennifer needs to be out of business. Period.
NY -- I purchased a 3-piece leather sofa set from Jennifer Convertibles (5) years ago. It is the same model as the previous illustrations noted by other individuals in this comment section. I also purchased the protection plan at the time of initial purchase. I was instructed to contact the service dept. which handles the maintenance of my furniture bet. 6 months - 1 year after the initial purchase to re-condition the leather. I called for service a total of (4) times because that they cancelled (at the last minute or never showed up to my home) scheduled dates on the first 3 occasions.
My furniture is peeling so so badly on all (3) pieces and one of the seat cushion seams unraveled. I recently called the store location where I purchased the furniture and they referred me to customer service. So far, no response from them on several attempts. Furniture is terrible. NEVER again will I ever spend my $$$ there.
LONG ISLAND, NEW YORK -- I bought a sectional from Jennifer in December of 2010. I notice that the sofa had come apart. I called to have them send a tech to exchange the furniture. The tech came to my home on March 31, 2011. The tech told me it was poorly made and that they would reorder the material or exchange the sectional. I call the VP Les. He told me they will send the material to my home, wait for it and they fix it. You can see how poor this material is and so cheaply made. He told me they stand by their product but will not, in no way, shape or form, exchange it.
How does a big company like this say they stand by their product and does not want to satisfy the customer and exchange it what the tech said would happen. And yet nothing is going on I have a rip sectional and still no contact and was told by the V. P. that it's his final word, no other above him that can change his mind. I am so unhappy I save 1 yr to buy a living room set and this happens and I get nowhere speaking to higher up.
How does a company like this stand by their products? How can they say that? How does the V. P. Les tell me that "We can help you but we stand by our products"? Please help me in the sectional problem that has me so stressed out and no one to turn to. I don't have the money to go buy a new set, I am a single parent. Don't know who to turn to.
WHAT A HUGE RIP-OFF. I purchased a leather sofa, love seat, and chair plus the protection plan from these people! It's 3 and 1/2 years old and looks like it should be tossed on the side of a road. First small tears appeared which quickly grew larger. The "so-called" leather started cracking and peeling. I wonder if this is even actual leather.
I had the protection plan, for an extra $250, so I thought no problem right? Wrong! It took them a few weeks to finally come out. One man looked at the furniture for no more than two minutes and left. No conversation and he did not answer any questions. I received a letter in the mail a few weeks later saying that my furniture was not covered because each problem had to be reported within seven days of occurrence. I would have been on the phone daily for weeks and weeks. To make a long story short, nothing was repaired or replaced. I have this furniture covered with duct tape to stop the rips and peels from worsening. WHAT A HUGE RIP-OFF.
We purchased a queen sofa bed from Jennifer Convertibles at the Eatontown NJ location less than a year ago. It was used on two occasions and as we have no children living at home, it does not get much use. I was vacuuming last week and noticed under the sofa the complete bedding was on the floor. I called the 800371-6111 and was told they couldn't fix it. They only repaired spills or stains on the leather.
I am appalled as our son is in the Marines and coming home from Japan in the summer and expecting to stay with us for two weeks... HAVEN'T SEEN THEM IN 4 YEARS. We paid 2011.78 for the set are senior citizens and can't afford a new one. Help please!
On 12/17/05 I purchase a Wrigley Queen Sleeper. It was delivered on 2/23/06. The leather started to show signs of wear sometime in 2006 so I requested an in home inspection by a technician. On 8/14/06 I received a letter saying wear and tear was not covered. However since then the brown leather is peeling off the cushions. I feel that the leather on this sofa is defective. My husband and I both work and we have no children living in our home. So we don't sit on it all that much. The price was $799 which isn't cheap. I contacted Jennifer Convertibles 2 days ago through the Internet and am still waiting for a response about this defective product.
Utter trash spent 2k on a 4 piece set a few years later same as other people's complaint, they are all peeling and are a complete eyesore. Worst company. Will never do business with them and will tell all my friends to stay away. Spread the word before you have the same experience!