Jennifer Convertibles Inc - Page 2

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46 reviews & complaints.
www.jenniferfurniture.com


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Delivery and Store are horrible
Posted by on
BAILEYS CROSS ROADS, VIRGINIA -- I purchased a sofa from Jennifer Convertibles in Baileys Cross Roads VA. The delivery people were supposed to delivery, unbox and assemble my sofa. They did deliver it and that was it. I called the store and they confirmed what was to be assembled but there was a miss understanding on the delivery personnel. However, Jennifer refused to refund any part of my assembly fee of $99. So I did all the work myself and discovered a huge scar on the sofa when I unboxed it. Its an ongoing nightmare! Terrible delivery, customer service and management. Avoid them at all cost.
     
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Enraged and unhappy
Posted by on
PARAMUS, NEW JERSEY --
I purchased a convertible sofa from this company several years ago. It arrived the day before my husband's return home from the hospital post hip surgery. It was what he would be sleeping on for a while as he could not climb stairs.
When the delivery people discovered I did not have a bank check they refused to bring the furniture in. Would not take a credit card. Would not wait the ten minutes I needed to go to the bank for cash.
When I asked whether they ever took personal checks the guy said 'yes, but only in better neighborhoods.' We live in an upper-middle class, racially mixed neighborhood.
I had to pay extra for a postponed delivery because I had already paid most of the price prior to delivery and that was non-refundable.
When I complained to Jennifer management about that rather bigoted remark he basically told me that it had been said by 'some truck driver' and that Jennifer Convertible would deny it.
The sleeper, by the way, fell apart within 4 years.
     
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Heaven Help You If Your Furniture Is Damaged!!!!
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WOODBURY, NEW YORK -- I purchased a sofa and chair in September/09. I picked it up at the warehouse and once home, unpacked the chair for assembly. One of the legs would not screw into the base. I called the store of purchase and they told me I could not exchange the chair because I did not assemble it at the warehouse. Company policy states that once it leaves the warehouse, they are no longer responsible, therefore I was stuck with it. I explained it was a manufacturer's defect, but was told it was my repsonsiblity to find the problem at the warehouse. I called the 800 customer service number and was told the same thing, however they would send a "technician" to assess and repair the chair. I said I wanted a new chair, not a refurbished new chair. Was refused and agreed to a "technician". No call. Called back in two weeks, again promised a "technician". No call. Reversed charges on my credit card and started sending certified letters demanding they pick up their property. They did actually respond to the letters, but refused to pick up the furniture per their policy and again forced the "technician". A "technician" finally called but he said he could not bring a new chair and would only be there to repair the damage. I cancelled pending my next contact with Jennifer Convertibles. By this time I told them I would be complying with California law and would dispose of the property if they did not come and get it. Again they refused and my husband agreed one last time to allow a "techinician" to come. The "technician" never called. I sent my final letter to Jennifer Convertibles and told them that I had been storing their furniture longer than the law prescribed and that it would be auctioned off, with the proceeds less seller fees returned to them. They said the warehouse would call regarding a pick up, however that has not happened and I suppose I will be gong through the inconvenience of having it auctioned off. So buyers beware!! There is no recourse for you once you buy the funiture. Per their contract, you cannot exchange or get a refund on the furniture. You buy, you own. And unless you don't mind the inconvenience and headache of dealing with a company who bullies their customers, go right ahead. I've spent months dealing with them and they will still receive proceeds for their furniture if they don't pick it up and I have wasted all this time. And I still end up with no furniture. Please be diligent if you are considering buying from this company. Please search the Web regarding consumer complaints. My complaint is not unusual at all. And it's the tip of the Jennifer Convertibles complaint iceberg. I also filed a complaint with Consumer Affairs since I gave Jennifer Convertibles every opportunity to resolve the problem and they were uncooperative.
     
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goduke on 2009-12-16:
Wow. That's intense. Thanks for letting us know about that little "wrinkle" in the rules.
Anonymous on 2009-12-16:
Auction it off between yourself and your husband with a highest bid of $2. Keep $1 as a seller's fee, and send them a money order for $1.
JR in Orlando on 2009-12-16:
I would guess that the assembly is not covered because assembly can tear up the threads into which the legs screw. When I was a kid, my mother bought a bicycle for me and put the pedals on, not realizing there are left hand threads on the left pedal. While I was standing up riding it, the pedal pulled out, the crank went up my pants leg, and I rapidly curved to the left where I met the ground.

Every furniture leg I have seen either screws into a flat metal plate on the bottom of the furniture, or into a metal, threaded insert. These should be easy to replace, Home Depot may even have the parts, and the technician or company certainly does. That hardly constitutes a refurbished chair.
laddie on 2009-12-23:
UPDATE: After my last letter threatening to sell the furniture at auction, Jennifer Convertibles called and agreed to take back the furniture, which was a welcome relief. I was thrilled to finally have a successful conclusion to the mess. They did come and pick up the furniture, however I have since received a notice from my credit card company that they reinstated the Jennifer Convertibles charges. So now Jennifer Convertibles has my money and the furniture! So my next step is getting Jennifer Convertibles to reverse the charges or I will be going to Small Claims Court. At least that part is easy, as no judge will allow them to keep the property and the money.
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Terrible Experience With Jennifer Convertibles In Boca Raton
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BOCA RATON, FLORIDA -- I bought a sofa "fullsleeper" on 08/28/08 for $299.99 + Tax. The salesperson, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:00 pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be re-scheduled for 09/12/08. I said OK cause I did not have any choice. I told the manager that the girls at the condo office would open my door for them. But somehow he did not tell them, so, supposedly they came in the morning and I did not picked up the phone and they could not deliver, there is no sign that they came at all, they did not even left a message.

So I called the manager that same day and he was not in the office and he would not pick up my calls so I talked to his coworker instead and he said that he is not a manager and there is nothing he can do. I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because the manager was not there. So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked when would he have my sofa delivered, he replied that I needed to pay another $99.00 for delivery fees. I said "no way" it is not my fault that you guys cannot communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them. So I asked him to give me a refund, cause I did not want to pay the extra $99 and go trough all the ordeal again.

He said that he would charge me 30% of the total (including the $99 delivery) which came to $120.00 that I would have to give them in order to receive a refund. So far they have got my $419.47 since 08/28/08 and I have no sofa and I am very upset and disappointed. (no refund an
d no sofa)
     
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Horrible business practice and communications
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BRONX, NEW YORK -- -7/25/2008- picked and purchased sofa in about 20 minutes. Sam, the store manager quoted a 2-3 week delivery -8/16- called Cynthia from the store and still no word on when we would receive our sofa 8/27- Anthony from the store said he would email the warehouse regarding our order and that they would contact us the next day 8/28- Anthony from the store repeated the exact same story from the day before 8/31- spoke to Sam, no news we had to call back on Tuesday (after Labor Day Holiday) After Labor Day- Sam finally informed us of the \"slight delay\"-our sofa would not be delivered until OCTOBER 8-10!! I asked to speak to someone else that can better take responsibility for this lack of business etiquette. The number he gave me was useless nobody ever answered at the District Manager\'s office- upon entering an extension or the number zero even, the call was dropped -called Anthony the next day and he had no better news or alternative to give me than to phone the district manager\'s office, which he admitted he could not get through to himself and phone the 1-800 number which puts customers on hold for 15 minutes plus. Lastly he said he would email the District Manager and have them call me with some sort of alternative. Have not heard from them yet. -9/8- requested a full refund and Sam accepted it very rudely. There were no further questions or expectations other than that the refund would be in around 2-3 weeks. Again a very vague time frame. In conclusion, we are very upset that our purchasing of a sofa would turn into such an ordeal and that businesses, so popular as Jennifer Convertible, can not keep their word and continue to conduct business as they do.

Damage Resulting
Because that we need to wait a vague time frame of 2-3 weeks we can not make another sofa purchase. Therefore it is a charge on our credit card for 8 weeks, for something we do not own.
     
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Anonymous on 2008-09-07:
We looked at Jennifer Convertibles a while back. Staff seemed to pushy and they really didn't have much to choose from.
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Excellent value and delivery
Posted by on
BOSTON, MASSACHUSETTS -- I was extremely taken back the day after I purchased my sectional and THEN decided to google JC for some reason. I almost tried to call and cancel my order, but I'm glad I didn't. The set delivery date was 5 days after I purchased the sectional. They called the night before and gave me a 4 hour window. The drivers showed up on time in horrible rain/lightning storm. Were very careful with our new hardwood floors. The head guy was extremely nice and we asked him about all the stuff we read. His response was that he knew of it and that he prided himself that you wouldn't read much negative in the Boston area.

One of the 3 delivery guys got a wet hand print on the fabric. They dabbed it, we got out a hair dryer and it was gone. The driver said that even though we couldn't see it any longer, he would write it on the delivery receipt and told us to call corporate and they could send out a technician if we wanted. We decided not even to deal with calling as it was unnecessary. Turns out the driver called for us after he left and we received a call from corporate 20 minutes after delivery by a nice woman who said that she knew about the wet hand print and did we want to schedule a technician. We said we didn't need to and were happy.

Sat on the couch with friends all weekend and so far I am extremely happy. Obviously the $159 delivery fee is very high, but when the sectional only cost $599...how can you complain. It's obviously not a $3,000 sectional, but if it holds up well for a few years...then it's well worth the investment.

So far, in the Boston area anyway, a big thumbs up, especially if you have little kids that are probably going to spill stuff on it eventually.
     
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Ponie on 2008-01-15:
I've had a good experience with Jennifer Convertibles, also. About 15 months ago I purchased a full size sleeper sofa. I was sweating delivery of it. Given a window of 12-3p. That evening was having out of town guests--and I had already disposed of my old sofa. Delivery was made during that time frame. It's not used on a daily basis except for about six weeks this summer while I had a roomie who was moving in from out of state and stayed here while locating an apartment. No wear in the mechanics at all. Only downside I had about the sofa was it did not have casters for easier moving. Went to a local supercenter and for $8.00 (I think) I purchased a set of furniture glides that work perfectly. I don't expect this sleeper to last as long as the Karpen I have in the living room, but it cost less than 1/3 the price of the Karpen. The next time I need stylish, inexpensive furniture, if it's available, I'll shop Jennifer Convertibles.
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Horrible customer service! If I only knew...
Posted by on
QUEENS, NEW YORK -- My wife and I visited the Jennifer Convertibles showroom on Northern Blvd, Queens and purchased a sofa set along with a coffee table and rug during the July 4th weekend.

My wife and I were excited in that we moved into a new home and this was the first pieces of furniture to furnish the house. However, when the delivery came within the week, the delivery men only took the loveseat to the living room through the side entrance door and left all the other items in the garage because our front walkway was being concreted. Then men tell me that they will come the following day to move everything upstairs. I refuse to sign the delivery paper as the delivery is incomplete. According to their policy, the delivery staff is to empty all cartons, wrapping and packaging as well as assemble the coffee table. I expect them to come as promised the following day but they never show up.

I call the sales manager the following day to inquire about the delivery but he tells me someone will come to complete the delivery. When I call him back again, he tells me that the manager of the warehouse has a paperwork with the successful delivery with my signoff! I begin to question the integrity of this company. Who forged my signature? I ask to see the copy of this paperwork and am never shown. For two weeks, I called the sales manager wanting to get my sofa delivered from the garage to the living room and finally gave up. The sales manager tells me that he couldn't do anything until he saw the delivery paperwork and that he apologized for the inconvenience. I had to move the sofa, coffee table and rug up myself with couple of other people.

I am still in the process of disputing the delivery charges with my credit card merchant. This involves fraud as someone forged my signature. Beware when buying from Jennifer Convertibles. I now realize that if you encounter any problems with this company, they will give you the run around till you finally give up.
     
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bargod on 2007-09-24:
So you sheduled delivery for a day when the house would be inacessable? And this is their problem how. If you knew the stairs were being concreted then shedule delivery for another day.
bargod on 2007-09-24:
Chill out there AlleyS. Post a comment that's acually related to the topic not someones answer.
SSC on 2007-09-24:
those replys sound like people who work for this company. do not pay them any mind. continue on with your fight, as you can see you are not alone. Contact the Attorney General's office in your state and besure to file with the New York's bbb office. good luck.
mdh7341 on 2007-09-24:
Wait, I'm confused. They delivered the furniture, right? The garage IS part of your home, why is it Jennifer Convertibles' fault that your walkway was being concreted? You did what you should have done in the first place, sucked it up (after 2 weeks) and did it yourself with some friends. You accepted delivery when they put the one piece inside your house and the others in the garage. Once it's off the truck on your property, it's been delivered.
F.Y.I. I am in no way affiliated with Jennifer Convertibles.
Anonymous on 2007-09-24:
I think the delivery crew should have scouted another entrance to the home.
If you pay for a service,then that's what you should get.
Skye on 2007-09-24:
Maybe the op should have had the walkway work done, after the delivery of the furniture. They knew the delivery was e coming because it was scheduled it for a specific time and day. I totally agree, you pay for delivery service, then you should get it. As for someone forging your signature, that's a crime, and keep up the fight regarding that issue.
Anonymous on 2007-09-24:
Skye, we had a new bedroom set delivered by Ethan Allen. They did not have the hardware for the bed frame and had to come back. Same guys came back and finished the job. Just have to roll with it sometimes...
Skye on 2007-09-24:
Super, I edited that out of my comment. You reminded me of when we had some furniture delivered from American Furniture Warehouse, and they had to come back also the following day with hardware. Agreed, just have to roll with it sometimes....
phan on 2007-09-25:
mdh7341, if you ordered a refrigerator from a big name department store, wouldn't you expect them to set it up in the kitchen and not in the garage? These sofas belong in the livingroom. Also, my house has three different entrances. Two side entrances and one garage entrance. The two side entrances have similar door dimensions which is why I didn't think it would pose a problem for delivery.
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BROKEN FUNITURE
Posted by on
ROHNERT PARK, CALIFORNIA -- BOUGHT COUCH SEPT8,01. DELIVERED OCT 07, 01. IT SMELLED OF MOLD AND WAS BROKEN ON ONE SIDE OF THE COUCH. WE CALLED TUESDAY AND REPORTED THIS AND THEY SENT SOMEONE OUT TO FIX IT AND CLEAN IT. YEAH! A WEEK WENT BY AND WE WERE LAYING ON THE COUCH AND THE OTHER SIDE OF IT BROKE. WHICH IS THE INSIDE PIECE UNDER THE ARM REST. TWO DAYS GO BY AND WE SIT ON THE LOVE SEAT AND BOTH SIDES FELL IN AT THE SAME TIME. NOW UPSET WE GOT TO THE STORE AFTER HAVING IT FOR 2 WEEKS AND COMPLAIN. WE WERE TOLD NOT TO COME TO THE STORE BUT TO CALL THIS 1 800# ON THE AGREEMENT. BARBARA THE SALES LADY SAID SHE WOULD RETURN IT IF SHE WAS US AND TO CALL THE HOME OFFICE AND ASK FOR A RETURN OR EXCHANGE. SHE ALSO STATED WE HAD A ONE YEAR GUARANTEE ON THE COUCH SET. SO THERE SHOULD BE NO TROUBLES. I CALLED THE NEXT DAY AND BEGAN TO GET THE RUN AROUND. WAS TOLD THEY NEED THE CLEANING REPORT THEN THEY NEEDED THE REPAIR REPORT BEFORE ANYTHING COULD BE DONE. THEY SAID THEY WOULD CALL ME BACK AS SOON AS THEY HAD THE INFO. NO CALL EVER CAME. SO I CALLED AGAIN AND WAS TOLD THEY WERE REVIEWING IT AND WOULD CALL BACK. AFTER 3 WEEKS OF RUN AROUND FINALLY GOT A CALL AND WAS TOLD THE SALES PERSON SHOULD BE HANDLING THE DISPUTE. WE THEN CALLED HER AND SHE WAS UNSURE OF WHAT TO DO. SO SHE STATED SHE WOULD CALL SOMEONE AND CALL US BACK IN A FEW DAYS. SHE NEVER CALLED. WE CALLED AND WAS TOLD SHE WAS WAITING AN ANSWER FROM HER MANAGER AND WOULD CALL US. AFTER 1.5 MONTHS OF RUN AROUND AND GETTING VERY ANNOYED MY HUSBAND TOOK OVER THE PROBLEM. HE CALLED THE STORE AND ASKED TO TALK TO BARBARA OUR SALES REP. WAS INFORMED SHE WAS NOT THERE AND SO ALISHIA TRIED TO HELP BUT THEN PUT HIM ON HOLD. SOMEONE ELSE CAME ON STATING HIS NAME IS TIM SMITH AND HE IS THE VICE PRESIDENT OF THE COMPANY. HE FIRST ASKED WHAT DID WE DO TO THE COUCH? HOW DID WE BREAK IT ? DID WE SIT ON THE COUCHES ARMS? NO WE REPLYED. WE WERE JUST SITTING AND LAYING ON THE COUCH WHEN IT BROKE. WE WERE TOLD BY BARBARA THAT WE CAN RETURN THIS COUCH SET AND THAT'S WHAT WE WANT. TIM THEN REPLIES THAT HE WILL NOT RETURN THE COUCH SET AND THAT WHATEVER BARBARA SAID IS UNTRUE. MY HUSBAND THEN SAID THIS COUCH SET IS CRAP AND WE SHOULD NOT HAVE TO KEEP IT. TIM SMITH STARTED YELLING AT US AND TOLD US HE WAS NO LONGER WAS GOING TO TALK TO US AND TO GO TO JENNIFER.COM. I TRIED GETTING ON THE PHONE HOPING TO HELP , BUT WAS TOLD NEVER CALL THERE AGAIN AND DO NOT STEP FOOT IN THE SHOWROOM. ALSO THAT HE WAS CONTACT THE HOME OFFICE TO NOT HELP US. I WAS ANGRY AND WENT DOWN TO THE STORE NOT KNOWING HE WAS THERE. HE NOTICED ME AND TOLD ME TO GET OUT OF THE STORE AND HE WAS CALLING THE COPS. I WAS HOLDING THE CONTRACT ON THE FURNITURE IN MY HAND AND HE GRABBED IT AND ASKED IF I KNEW HOW TO READ, I WAS ADULT AND BETTER READ MY CONTARCT WHICH THEN HE THREW BACK AT ME. HE TOLD ME TO LEAVE AND HE WAS CALLING THE POLICE SO HE WENT TO THE PHONE AND I LEFT. I HAVE TRIED TO CALL THE HOME OFFICE 2 TIMES AND THEY HAVE HUNG UP ON ME.
NOT SURE WHAT TO DO. PLEASE HELP!
THANKS,
WENDI HARRIS

To help keep me as a potential future customer, I would like the following:

I HAVE WROTE TO CONSUMER REPORTS AND BETTER BUSINESS BEARUE ALSO WRITTING TO 7 ON YOUR SIDE NEWS STATION.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 2002-01-03:
Boy, were you definitely treated unfairly by this company. I would not have left that store after being treated like that. I would have started yelling to all who could hear about the crappy furniture that is sold there. I certainly won't buy or even visit a Jennifer Convertible's store ever. No way in heck should any decent manager yell at a customer. He obviously is a pitiful excuse for a manager and in desperate need of some training. Heck, he would have been fired by myself in such a situation. Thanks for the story. Now I can cross one more place off my list of furniture stores to visit when it comes to decorating my new house in the near future.
Anonymous on 2002-02-06:
I've recently had an experience with JC San Francisco, though Manager, Scott Truesdale was always amicable, and eventually it was taken care of:
Misrepresentation best describes my recent experience with JC. I responded to a newspaper insert for a leather sofa with dual recliners. They didn't have any in the showroom, but said it would be identical to one they did have in stock but with recliners. It took 8 weeks, not "4 to 6 weeks" to arrive. It did not have recliners, nor was the quality anything similar to the piece in the showroom. It then took me 5 months of nearly weekly phone calls (15 or so) before I could get them to come pick up the piece, and hand me a check for the full refund. They did this only after the store manager apparently hired some kid with a truck to come to my house and get the sofa.
I finally did resolve the issue by getting a full refund upon returning the furniture, but not without constant phone calls, a letter to the store and the headquarters, a letter to The Better Business Bureau, and five months of waiting. The costs? I had an ugly, uncomfortable, sofa that did not recline (it did have footrests) through the holidays without of town company visiting. They never denied the false advertising, but took forever to get around to resolving it. The final slap in the face was a letter from their headquarters saying I had misunderstood what I was buying, and that recliner and incliner mean the same thing. One giant bunch of losers pulling "bait and switch" as far as I'm concerned.

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Don't Buy At Jennifer
Posted by on
I bought a sofa set on August 7th 2011 at Jennifer convertibles. They told me I can expect the set in 4 to 6 weeks time. It's 8 weeks and there us no news about the sofa. I am very disappointed with the service. You can find better sofa sets at other places.

Please look around - don't buy at jennifers, you will repent it like I am. They won't even let you cancel the order otherwise you will loose 30% of the bill.

I will never go back there.
     
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Alain on 2011-10-01:
Have they contacted you at all about the reason for the delay? They have said their July, 2010, bankruptcy filing wouldn't effect their business, but I wonder if it has.
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Terrible delivery, service and warranty follow-through
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BREA, CALIFORNIA -- Bought 2 whole sets of furniture in June 2010. Noticed a split seam in one piece when the furniture was finally delivered 8 weeks later. It is now July 2011 and we still do not have an acceptable piece of furniture. Many calls to customer service have not helped. THey keep claiming it has or will be shipped. Obviously I will never use them again and suggest you do not either. We aren't even happy with the other furniture.
     
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