Heaven Help You If Your Furniture Is Damaged!!!!
WOODBURY, NEW YORK -- I purchased a sofa and chair in September/09. I picked it up at the warehouse and once home, unpacked the chair for assembly. One of the legs would not screw into the base. I called the store of purchase and they told me I could not exchange the chair because I did not assemble it at the warehouse. Company policy states that once it leaves the warehouse, they are no longer responsible, therefore I was stuck with it. I explained it was a manufacturer's defect, but was told it was my repsonsiblity to find the problem at the warehouse. I called the 800 customer service number and was told the same thing, however they would send a "technician" to assess and repair the chair. I said I wanted a new chair, not a refurbished new chair. Was refused and agreed to a "technician". No call. Called back in two weeks, again promised a "technician". No call. Reversed charges on my credit card and started sending certified letters demanding they pick up their property. They did actually respond to the letters, but refused to pick up the furniture per their policy and again forced the "technician". A "technician" finally called but he said he could not bring a new chair and would only be there to repair the damage. I cancelled pending my next contact with Jennifer Convertibles. By this time I told them I would be complying with California law and would dispose of the property if they did not come and get it. Again they refused and my husband agreed one last time to allow a "techinician" to come. The "technician" never called. I sent my final letter to Jennifer Convertibles and told them that I had been storing their furniture longer than the law prescribed and that it would be auctioned off, with the proceeds less seller fees returned to them. They said the warehouse would call regarding a pick up, however that has not happened and I suppose I will be gong through the inconvenience of having it auctioned off. So buyers beware!! There is no recourse for you once you buy the funiture. Per their contract, you cannot exchange or get a refund on the furniture. You buy, you own. And unless you don't mind the inconvenience and headache of dealing with a company who bullies their customers, go right ahead. I've spent months dealing with them and they will still receive proceeds for their furniture if they don't pick it up and I have wasted all this time. And I still end up with no furniture. Please be diligent if you are considering buying from this company. Please search the Web regarding consumer complaints. My complaint is not unusual at all. And it's the tip of the Jennifer Convertibles complaint iceberg. I also filed a complaint with Consumer Affairs since I gave Jennifer Convertibles every opportunity to resolve the problem and they were uncooperative.