NEW YORK, NEW YORK -- My flight was number 236, schedule to depart at 1:44 am on August 29. The flight attendant notifies me they had a delayed and was leaving at 3:30 am, but the flight was really leaving at 4:16 am. When you notify someone, the airline should be clear enough and not give misleading information. As result, I will stop my traveling with JetBlue company. My child is tired and hungry. She wants to get home. I will not recommend you to any my friends and family. I will think twice to travel with JetBlue, and all my reviews will refer to this inconvenience.
FOREST HILLS, NEW YORK -- On red-eye return flight from CA my suitcase was destroyed. I didn't know it until I got home. I had help getting the bag and getting into the car service. I called customer service and was told I should have brought it to the counter when I got off the plane and I have to bring it back to the airport. I am on disability and cannot take a car service back to the airport to bring them the bag they damaged. I even wrote a letter to the President of JetBlue but did not receive a reply. I am extremely disappointed.
CHICAGO, ILLINOIS -- Today, July 21, 2012 my husband and I took our son O'Hare Airport at 5:45 AM to drop him off for his destination to Japan. He is a Marine and he was in Afghanistan for seven months. Also he was on leave for three weeks. When we approached the JetBlue counter the supervisor, **, informed us that we cannot get a temporary pass to accompany our son so we can see him depart.
All the other airlines give us the courtesy and gratitude that our son along with other soldiers are fighting for this country. We insisted with ** but he gave us the reason that our son is old enough to travel by himself. We thought this was a very stupid response. Can you explain this situation of being denied temporary passes to us? Frustrated parents.
BOSTON, MASSACHUSETTS -- I attempted to book a round trip ticket from Boston to Las Vegas. After going through everything through seat selection (and upgrading to "Even More Legroom"), I pressed "Continue" and was bounced from the site. Hit back button and attempted to re-book and fare magically increased on return flight.
Called to speak with a supervisor who continuously lied to me (i.e., all JetBlue.com activity is on "my computer", not on JetBlue server; could not adjust fare through direct adjustment or issuance of credit, etc). She would not even give her name. Not the way to run a business - especially one that will be suffering once again as the economic recovery appears short-lived. Customer service should mean something again. One more extremely loyal customer gone.
NEW YORK, NEW YORK -- I flew JetBlue to Ft. Myers from Westchester on May 16, 2011 and back on May 19th, 2011. I flew JetBlue again to Tampa on August 22nd, and back on the 23rd, 2011. I realized just a few days ago that I never received credit for either flight. When I called up JetBlue, they cited their rules that "if it's after 90 days, you don't get credit for the flight."
When I asked them what the purpose of the 90 day rule was, no one would answer me - they just said it's JetBlue policy. I asked for the supervisor, she wouldn't answer it either. She then proceeded to lecture me on how there are rules in life, and I need to know how to follow them. Bogus. I have flown JetBlue countless times over the years, and this is not the company I once was so fond of. Where is David N.'s leadership when you need it.
Bottom line, if you fly JetBlue - you earned the TrueBlue points. The only purpose of a 90 day cut-off is to deny any busy (business traveling 20+ weeks a year, 2 kids, no spare time to check the website regularly to see if I have credit) consumers credit for their flights. I will vote with my wallet. After my next flight in March (already booked - unfortunately), I will no longer give my business to JetBlue.
FLL, FLORIDA -- This past Friday (1/13/2012), I flew with Jetblue on flight 509 from Newark to Ft. Lauderdale. My in flight experience with the flight attendant was horrific. The flight attendant whose name plate read "Jane", was so rude that half-way through the flight, the lady sitting next to me (total stranger) asked me what had I done to the attendant and if I knew her outside of the flight. Jane refused to serve me in flight beverages, a snack or take my trash at the end of the in flight service.
My complaint of the sound jack in the armrest not working was met with a curt "and...". The outrageous rudeness of the flight attendant is very uncharacteristic of JetBlue crew members, and is more the behavior that I expect from an American Airlines employee. Never in my life have I had an incident with a member of the in flight crew, nor do I expect to be treated so badly during a flight.
My parents and I were scheduled to fly from Salt Lake City into New York City on 12/26/10. When it became apparent a winter storm could be an issue we attempted to call JetBlue all day on the 25th. We never reached an actual person. When we called the main desk at the Salt Lake City airport, we were told that we had to come into the airport to be able to change our flight (which had been cancelled by this point). We drove 2 hours to the airport, cutting short a visit with my son. When we arrived at the JetBlue counter we were very rudely told there was a 5 day wait for a flight into NYC and there were no flights available to D. C., Boston or other areas of the Northeast for at least as many days. The employee at the counter told us it was our "fault we couldn't get a flight" because we had waited too long to change our flight and that "everyone else had called in much earlier". Obviously I was outraged since we had been trying to call JetBlue for over 10 hours at this point and were given incorrect information when we called the airport. They clearly did not believe us, said there was nothing they could do other than refund our flight, and said that they could not change us to a flight on another airline. I understand that their jobs are trying, particularly on days when there are delays. However, how could they possible outright blame us and act rudely to paying customers who are just as frustrated as they are?
We booked a flight on Delta and got home 2 days late, rather than 5. I'm flying to Salt Lake again tomorrow and I didn't even look at JetBlue's rates. Once my favorite airline, I won't be flying JetBlue again.
On December 16 I reserved online for a business trip from Boston to the Bay Area, which I fly frequently. I had to leave the office, and when I came back several hours later I found emails from contacts pointing out that I had clicked on the wrong week for the return. I immediately called JetBlue. First the person answering the telephone refused to let me speak to a supervisor after telling me that I was out of luck. When I finally got to the supervisor I asked that the call be recorded but I don't know if it was. The supervisor started a monotone repeating over and over that unlike other airlines, JetBlue has a four hour cancellation policy. Ever time I tried to say something, she spoke over me, continuing to repeat herself. I was not allowed to talk. I then was forced to raise my voice to ask if she would do me the basic courtesy of allowing me to speak. She would not allow me to have a conversation with her and she said since I raised my voice in trying to get in a word, I was being abusive and she was hanging up. She would not give me any contact information .
It may be that Jet Blue trains its personnel to act like four years old by repeating a mantra endlessly to prevent any real conversation with a customer. It did seem intentional. This person had absolutely no interest in listening to me; just getting rid of me.
I would love to be able to have some recourse but of course, there is no contact information to be found, only the same old customer service number which I will not call again for more abuse. I would like to have this complaint emailed on to SOMEONE in AUTHORITY at JetBlue but of course their email address is a major secret. The basic attitude is take it or leave it. I will now leave it, and so will anyone I work with.
What has happened to this country? I have been a businessperson for 35 years and I am aghast at the complete arrogance and indifference of customer service people such as this one.
I was checking in the airport on a vacation back from California with a friend. I went to the desk to fill out my luggage tags, etc. the woman behind the desk did not greet me or anything and the first thing she said to me was "hurry up" in regards to my filling out my luggage tags. I wrote out my luggage tags as fast as I knew how to do. but nevertheless by the time I was done she was absolutely irate with me over how long it took (which was a maximum of 5 minutes) and was yelling at me (I hadn't said a word to her up to that point, as I was just trying to fill out my tags as fast as possible).
it was at that point that my friend appeared beside me, after checking her own bags in at another desk. she firmly but calmly said to the woman behind the counter "please have some patience." that was when the woman really went off and ranted to my friend (as if I were not there) that I was holding up the line and continued with a few dehumanizing slurs about me. I was on the verge of tears and she continued to scream, "you'd better learn some manners missy," (and that's the nice version of what she really said) while another desk agent had come over and said I was lucky I wasn't being arrested (don't you have to do something illegal in order to be arrested? I didn't know taking longer than ideal to fill out luggage tags fell into that category. is being on the verge of tears, almost shaking, while someone who's supposed to be attending to customer service is screaming in your face when you've done nothing to provoke them?). at that point my friend and I just walked away, severely shaken, but knowing that we were being the bigger people there.
when I mentioned the incident to family members when I got home, they agreed on the notion that these two people were just plain bullies and on a huge power trip, and that they probably saw me and my friend as very easy targets, as we're both timid, soft-spoken twentysomething women who look years younger than our ages (in other words, not high-powered world travellers).
needless to say, my friend and I will never be travelling Jetblue again.
HI recently flew on Jetblue (for a wake) which we love but we I got home after a few days I decided to unpack and I was missing my DVD Player with some movies. I contacted Jetblue and Amanda from Salt lake City in Utah said they are not liable. So I trusted them by handing them my luggage which I couldn't put a lock on it and one of their employees is a thief and stole my stuff. So they said too bad they couldn't do anything. Now we have to pay for the movies that we rented at Netflix for our kids so they could keep quiet during the flight. I want them to give me a refund for my stolen items.