JetBlue Consumer Reviews - Page 4

JetBlue airlines at Santiago airport had horrible customer service. I have never seen such unprofessional airline employees before. We got to the check in 8 minutes late and we were told the flight was closed even though we still had 52 minutes to get to the gate. I do understand the company policies and that we need to be at the check in 1 hour prior to boarding as I travel a lot inside the US and in Europe but if someone is late 8 minutes? I traveled all over the US and Europe and got to gates 15 minutes before boarding and even though some were connecting flights they still made it happen for me to get in the plane.

At Santiago airport not only they didn't cooperate and were extremely rude but they made us feel like they put their personal opinions about why we didn't get to the airport on time. That is not professional at all. When we asked for a supervisor at the check in they didn't want to get the supervisor for us and I had to ask them numerous times that I wanted to speak to the supervisor to see what we can do and to put us on the flight we purchased the ticket for as they haven't even started boarding that plane yet so we had plenty of time to reach the gate.

The supervisor was just as rude and unprofessional and just walked away from us and didn't even want to help us in any way. We got on the next flight 3 hours later but the tickets they gave us were standby tickets and we were hardly able to get on that plane and on top of it they made us sit separately. Who wants to travel on a plane separately??

This airport experience ruined our trip and the first memory that comes to my mind about our trip is the aggravation and frustration we received from JetBlue employees and the treatment of us, US citizens who bring a lot of business to Dominican Republic. I will make sure I never use JetBlue again and will also make sure none of my family or friends will fly with JetBlue again.

I arrived at JFK 2 1/2 hours prior to scheduled departure time of flight 165 from JFK to Portland, OR. I checked in and made it through the security checkpoints before 630 pm, for a flight scheduled to travel at 800pm. The flight was originally delayed for two reasons: there were thunderstorms and all ground crews, flights were on hold. Additionally, there were 3 announcements made by the JetBlue representative at the gate over the loudspeaker saying that the first mate had not arrived at the airport. On the last announcement, they gave a new time of departure of 945 pm.

I approached the JetBlue representative and told him that I was going to go eat a sandwich, and he said that it would be fine, and that he was changing the departure time on the monitor as we spoke. After eating the sandwich, I was gone from (850-915), I returned to the gate, and was told that the plane boarded and had departed 25 minutes prior to the departure time that had been announced. They had made an announcement over the loudspeaker, but there was a band playing in the foodcourt (JetBlue controls the entire gate from the security checkpoint forward, they hired the band), and it was impossible to hear the loudspeaker.

There were several people that missed the flight in addition to me. JetBlue said that they deduct $100 for missing the flight, as well as the $40 that I had paid for additional legroom and so the resulting credit was $140 less than my ticket cost. Plus, I had to buy a $600 ticket on Continental to get to the destination early the next morning (Continental's flight did not depart prior to the announced departure time, and I was able to make that flight). Additionally, I went to the JetBlue website to make a complaint, and received an automated response saying that I would have a response from a representative within 48 hours. That was 120 hours ago... Thanks JetBlue.

ORLANDO, FLORIDA -- I was on flight #595 from White Plains to Orlando in seat 20 on 8/2/08. I fly JetBlue regularly about 10 times a year and I can honestly say that the flight attendants on this particular flight were lazy and inattentive. Our flight was delayed on the tarmac for an hour. When I realized our delay, I got up from my seat and walked to the rear of the plane and asked for a bottled water. The flight attendant told me "no" and that they would "be starting the water service soon." I would have thought that if I made the effort to walk to the galley, the least she could have done was reached her arm 2 feet and handed me a water. But instead the answer was "no".

Later in the flight I walked again to the galley with some trash that I had as it did not seem that the attendants were coming through to collect it. There were the 3 of them sitting/standing happily chatting away and comfortable as could be.

Throughout the flight 2 rows behind me a 2 year old screamed at intervals throughout the flight. About 2 hours into the flight, the screaming became constant -- not crying -- screaming. So much so, that all of the passengers around me began turning around in their seats. The parents did nothing to quiet the kid. After a half an hour, I had a splitting headache and maxing the volume on the headset control could not drown out this kid.

So again, I got up and walked to end of the plane where again, the 3 attendants were sitting/standing comfortably chatting away. I asked them if they had a lolly pop they could give the kid. They told me "no". I asked them if they had anything to give this kid. They told me "no". I asked them if they could give him a "bottle of water or something". They told me "no". Then they told me that it was because we were "descending" that the kid was screaming. I told them that we "weren't descending an hour ago and the kid has been screaming since then". I turned and left them happily sitting/standing chatting away.

On the way home, my daughter commented to me that "JetBlue is going downhill" as it has been "a long time since we had any nice stewardess". I agreed -- JetBlue is indeed going downhill. Good thing I also fly Airtran as after this flight -- who cares about the free TV.

On 10.14.07 I purchased a round-trip ticket for my 18-yr old son to fly on 10.17.07 due to an emergency with my oldest son and his wife. They were expecting and their baby was suddenly coming a bit premature, and they needed a 'nanny' to stay with their two other children (my grandchildren).

On 10.16.07 my husband was rushed to emergency and not expected to live. That same day my oldest son called me to let me know the horrible news my grandson died just after being born. I called to cancel my youngest son's flight as he felt he was needed at home for a few days due to the condition of my husband, and my oldest son had stated they wanted to be alone for a few days and also wanted my youngest son to be there for their father. I was beyond distraught, and the operator assured me the flight was cancelled going both ways. My husband died the next day, October 17, 2007 (the day my son was due to fly out).

Just a few weeks ago I checked to see if there was a credit on our account at JetBlue, and found they gave us credit for only $124.00. The explanation was he failed to show up for one half of the flight...which half would that be? The half that was across the country. And how come that wasn't cancelled the same day as when I called to cancel? No one knew the answer other than the operator handling the situation failed to write it all down correctly.

Therefore, I was asked to fax a copy of my husband's death certificate to 801.944.4840, which I did. I have a copy of the fax bill. It did arrive. No answer, though, and no credit given. I also included a letter outlining all the terrible circumstances which I have previously mentioned. No answer. Included my phone number, etc. No answer. Called, put on hold...no answer.

May 3, 2007 I made reservations on JetBlue Airline, from Rochester, NY, for passage to and return from JFK airport for four persons. The flight dates were, going - 26 June '07, flight #27 and returning - 10 July '07, flight # 36. The flights were made connecting to Aer Lingus flight # EI110 departing JFK 26 June '07 for Shannon, Ireland, and Aer Lingus flight # EI111, departing Shannon, Ireland for JFK, 10 July '07.

Aer Lingus flight # EI111 arrived at JFK airport at 5:40 PM and we, my wife and two granddaughters proceeded directly to the JetBlue terminal where we encountered large numbers of people trying to check-in, forcing us to wait in line for at least an hour and a half to reach a check-in counter. Of ten to twelve counters, only four were manned full time and one manned only part time. The time was after 7:00 PM when we finally managed to talk to an agent, only to be told that JetBlue flight # 36 to Rochester had been cancelled, due to, supposedly, weather conditions.

The JetBlue agent told me that there was no way JetBlue could help us and suggested that we rebook the following day. I asked him about hotel accommodations and he replied that none were available. My wife and I are elderly and my wife is in extremely feeble condition, and suffering greatly from the heat as the temperature in the terminal had to be close to 100 degrees. I asked him again to help me and again he said there was nothing he could do, and suggested I talk to the Flights Supervisor.

I followed his suggestion, which involved another long wait as she was manning one of the check-in counters. When I was finally able to talk to her the response was that she could not help us but did offer a refund which we accepted, although processing the paperwork took another half hour and shut down the check in counter she was manning. Subsequent investigation of weather conditions in the Rochester, NY area reveal no problems, reinforced by the fact that JetBlue was scheduling flights into Buffalo, NY the same evening.

An email from JetBlue concerning the flight cancellation was sent on July 10, 2007 5:03:36 PM EDT, while we were in the air aboard Aer Lingus flight #EI111. The whole episode was intolerable and potentially life threatening and demonstrates that JetBlue has little concern for the welfare of their customers. I would like to lodge a complaint and believe that restitution of some type is appropriate.

BOSTON, MASSACHUSETTS -- I and a couple of medical colleagues was leaving Boston on 2/16/07 to present several lectures at a major medical conference in Orlando. There had been a snow storm two days earlier but Logan was getting back to normal. When we get there the flight is first delayed, then cancelled. They make no arrangements to get another flight on their airline or any other (no reciprocity with any other airline).

The next flight they tell us was on 2/20 after the conference is over. Being a school vacation week there are no other flights into the state of Florida from Boston, NH, RI, CT, NY or Phi. (I looked). They give no other information other than to call back at 10:30 PM EST. I have to arrange travel arrangements home now.

I actually call (and wait on hold for 30 minutes) back at 7:30 and they tell me they chartered a flight and that I can get a seat on it with my colleague. I rush 40 miles to the airport and a soon as I get there that flight I had seats on was cancelled. No one is available to give any information. There is a huge line of angry customers at the check in counter so I wait on it as I was desperate to get to this conference.

I call Jet Blue and wait on hold for 40 minutes but somehow miraculously get seats on another flight with the last two seats that wasn't even listed on the board. The line to check in moves slowly. We hear murmurings that the last Orlando flight was boarding early. We run to the front of the line and tell them we have seats but they gave or seats to stand-by passengers at the gate. We have now spent most of the entire day and night at or traveling to the airport.

This airline cannot possibly stay in business much longer. What they did on the runway at JFK was inexcusable. There were little kids at Logan crying because they could not go to Disney at least for several more days. The airline was completely unhelpful. They did not give us accurate information or they were actually lying. I know the weather was an issue a couple days back but on the other boards every other airline's planes were on time.

The entire Jet Blue's board was all red for delays and cancellations. They should be embarrassed. Lectures I prepared for months to be given in front of an international audience were wasted. I will get over it but those poor kids and anguished parents in the airport were heart breaking. Never again. I will pay double before I would ever use them again. In my 30 years of travelling, nothing compares. Companies like this usually follow a certain course..... extinction.

NEW YORK CITY, NEW YORK -- On February 3rd, my husband and I had a successful flight to Fort Lauderdale, Florida, on your airline. We went on a cruise and were scheduled to return on February 13th, 2006. On the 13th, we did indeed return, to learn that there was a snowstorm in the Northeast, 2 days before. Naturally concerned, we were thrilled to know that airports had been open for 2 days and all flights had resumed.

We happily arrived at the airport and got up to the ticket agent only to be told our flight had been cancelled! We asked how that could be, and if other flights had been cancelled as well. We were informed that only two flights to New York had been cancelled and our was one of them. While we were not thrilled we nonetheless were understanding and asked for another flight to be booked.

To our absolute amazement and chagrin, we were told that the next available flight would be on THURSDAY. THURSDAY! Please keep in mind that it was now Monday, midday and JFK was open for hours. Shocked and dismayed that Jet Blue would leave their customers literally stranded in the airport for 3 days, we were forced to take American Airlines to get home (who I might add had us, unscheduled customers, on a plane that very evening).

Needless to say, we are deeply disappointed that Jet Blue was not willing to bring in another plane, offer hotel accommodations, try and replace our ticket with those on another airline, or anything else of that nature to help us. We were treated like cattle who could not be shipped for another half a week and we felt it. As I have said, we are frequent customers to your airline and would very much like to continue flying with you, but would like to know that something will be done in the future to foresee problems such as this.

We all understand Mother Nature strikes, but we do indeed have warning. And when airport have been opened for 36 hours, certainly accommodations could have been made to at least try and accommodate your paying customers. Three days wait time is just not acceptable when the weather is normal and a flight is cancelled for unknown reasons.

We wrote to Jet Blue about this matter and they basically said that because they are a discount carrier that they can not deal with weather situations.. ** Consumers beware you're on your if bad weather hits on your on Jet Blue... PS for all its faults American Airlines did add additional flights for customers that were stranded...

NEW YORK, NEW YORK -- Finally, an airline that treats its passengers with courtesy and respect, and not like pieces of garbage! I was a long time customer of American Airlines until a recent run in with a some nasty, arrogant, and abusive AA "customer service" personnel. After my ordeal with them and with the do-nothings at American Airlines' Executive Office, I vowed never to patronize American Airlines again.

I heard good word of mouth about JetBlue Airways, but I didn't believe the hype, as I was used to the pathetic service provided by American Airlines. When I finally flew on JetBlue Airways, I found out first hand that all of the praise was well justified! New aircraft, roomy seats, and a friendly and accommodating crew made my flight to Florida a pleasure!

I just hope and pray that JetBlue Airways continues to enjoy its well deserved success, showing other airlines, such as American, United, Northwest, and Delta that the backbone of a successful and profitable airline is customer service.

HI, recently flew on JetBlue (for a wake) which we love but when I got home after a few days I decided to unpack and I was missing my DVD Player with some movies. I contacted JetBlue and Amanda from Salt lake City in Utah. Said they are not liable. So I trusted them by handing them my luggage which I couldn't put a lock on it and one of their employees is a thief and stole my stuff. So they said "too bad" they couldn't do anything. Now we have to pay for the movies that we rented at Netflix for our kids so they could keep quiet during the flight. I want them to give me a refund for my stolen items.

Pet Paws program is a FRAUD. On a flight to West Palm Beach and return both ground personnel and plane crew were rude and demanding. They clearly had combative attitude, not one that would help resolve a solvable problem in a manner consistent with FAA rules. The gate supervisor rudely tried to stop me from taking my daughter's pet which did not fit under the seat 3A which was in front of her seat 4A to my seat to the area in front of my seat 14C. The area under the window seat appeared to be a smaller area than the aisle seat though the supervisor vociferously argued to the contrary.

Other passengers were shocked with his attitude, especially when I asked if I could try to fit the pet carrier in the seat in front of my seat. I showed him a ticket that clearly demonstrated the pet was officially traveling with me and therefore I should be given the opportunity to put the carrier in front of my seat. With the encouragement of other passengers I ignored the belligerent supervisor and carried the pet carrier back to my seat and easily slid the container under the seat in front of me.

I was a big supporter of Jet Blue but recently, I have noticed a huge decline in customer service and a horrible attitude among some crew members. I intend to pursue this matter with the airline. The PET PAW program is a FRAUD. Jet Blue is JET RUDE in my book.