JetBlue Consumer Reviews - Page 5

The fair-haired airline, the flavor of the month so to speak is Jet Blue. What the public either does not know or simply ignores, is the manner in which this company has had a measure of success. Jet Blue thrives on low fares, no secret there. You can profit from that only if your costs remain low.

With an employee group of fresh faces (read inexperienced) the payroll at this stage is also low. That of course will change as the staff realizes that they are carrying the water for management, and will naturally want to bring their wages up to industry standard. The company is non-union, and so far the employees are consuming the Kool-Aid in massive quantities. When they realize that pay raises are not forthcoming, they will at some juncture form collective bargaining units.

Jet Blue, an almost pure buyer of French and German built Airbus aircraft, has been the beneficiary of generous maintenance agreements, as well as purchase financing from that not so friendly government subsidized company. I'll fly U.S. airlines that buy American built Boeing aircraft. I cannot fathom patronizing an airline that pays their employees sub-standard wages, while in effect keeping French and German workers at government subsidized Airbus well fed.

LONG BEACH, CALIFORNIA -- I've always enjoyed flying with JetBlue & I would recommend my family & friends to use them! However, recently I had a problem re: my luggage. I flew from Long Beach to JFK (Aug 28th) & returned to Long Beach (Sept 24th). I did not unpack until the following day.

I had placed a pair of DKNY JEANS sandals in the front compartment of my luggage; had not worn them yet. The Left sandal on its side; instep & heel area were broken off. The Left sandal, its toe & instep area were broken off. To receive that much damage to my sandals, my luggage must have been thrown really hard & crushed under something? I was so disappointed, I truly loved flying JetBlue!

NEW YORK, NEW YORK -- My flight was number 236, schedule to depart at 1:44 am on August 29. The flight attendant notifies me they had a delayed and was leaving at 3:30 am, but the flight was really leaving at 4:16 am. When you notify someone, the airline should be clear enough and not give misleading information. As result, I will stop my traveling with JetBlue company. My child is tired and hungry. She wants to get home. I will not recommend you to any my friends and family. I will think twice to travel with JetBlue, and all my reviews will refer to this inconvenience.

FOREST HILLS, NEW YORK -- On red-eye return flight from CA my suitcase was destroyed. I didn't know it until I got home. I had help getting the bag and getting into the car service. I called customer service and was told I should have brought it to the counter when I got off the plane and I have to bring it back to the airport. I am on disability and cannot take a car service back to the airport to bring them the bag they damaged. I even wrote a letter to the President of JetBlue but did not receive a reply. I am extremely disappointed.

CHICAGO, ILLINOIS -- Today, July 21, 2012 my husband and I took our son O'Hare Airport at 5:45 AM to drop him off for his destination to Japan. He is a Marine and he was in Afghanistan for seven months. Also he was on leave for three weeks. When we approached the JetBlue counter the supervisor, **, informed us that we cannot get a temporary pass to accompany our son so we can see him depart.

All the other airlines give us the courtesy and gratitude that our son along with other soldiers are fighting for this country. We insisted with ** but he gave us the reason that our son is old enough to travel by himself. We thought this was a very stupid response. Can you explain this situation of being denied temporary passes to us? Frustrated parents.

BOSTON, MASSACHUSETTS -- I attempted to book a round trip ticket from Boston to Las Vegas. After going through everything through seat selection (and upgrading to "Even More Legroom"), I pressed "Continue" and was bounced from the site. Hit back button and attempted to re-book and fare magically increased on return flight.

Called to speak with a supervisor who continuously lied to me (i.e., all JetBlue.com activity is on "my computer", not on JetBlue server; could not adjust fare through direct adjustment or issuance of credit, etc). She would not even give her name. Not the way to run a business - especially one that will be suffering once again as the economic recovery appears short-lived. Customer service should mean something again. One more extremely loyal customer gone.

NEW YORK, NEW YORK -- I flew JetBlue to Ft. Myers from Westchester on May 16, 2011 and back on May 19th, 2011. I flew JetBlue again to Tampa on August 22nd, and back on the 23rd, 2011. I realized just a few days ago that I never received credit for either flight. When I called up JetBlue, they cited their rules that "if it's after 90 days, you don't get credit for the flight."

When I asked them what the purpose of the 90 day rule was, no one would answer me - they just said it's JetBlue policy. I asked for the supervisor, she wouldn't answer it either. She then proceeded to lecture me on how there are rules in life, and I need to know how to follow them. Bogus. I have flown JetBlue countless times over the years, and this is not the company I once was so fond of. Where is David N.'s leadership when you need it.

Bottom line, if you fly JetBlue - you earned the TrueBlue points. The only purpose of a 90 day cut-off is to deny any busy (business traveling 20+ weeks a year, 2 kids, no spare time to check the website regularly to see if I have credit) consumers credit for their flights. I will vote with my wallet. After my next flight in March (already booked - unfortunately), I will no longer give my business to JetBlue.

FLL, FLORIDA -- This past Friday (1/13/2012), I flew with Jetblue on flight 509 from Newark to Ft. Lauderdale. My in flight experience with the flight attendant was horrific. The flight attendant whose name plate read "Jane", was so rude that half-way through the flight, the lady sitting next to me (total stranger) asked me what had I done to the attendant and if I knew her outside of the flight. Jane refused to serve me in flight beverages, a snack or take my trash at the end of the in-flight service.

My complaint of the sound jack in the armrest not working was met with a curt "and...". The outrageous rudeness of the flight attendant is very uncharacteristic of JetBlue crew members, and is more the behavior that I expect from an American Airlines employee. Never in my life have I had an incident with a member of the in flight crew, nor do I expect to be treated so badly during a flight.

I purchased tickets on JetBlue for my family, based on the published flight schedule. I received an email about a month before my flight saying the flight times had changed. With these new times I would miss my connection to the Long Island Railroad and in turn miss an important event I had on my return leg. I called customer service to change my flight to an earlier one since the new times were not good. They had the nerve to charge me a change fee for each ticket and pay the current difference in airfare even though the new flight cost less than the original flight.

The entire change transaction would have cost more than what I had paid for the tickets. I asked to speak to a supervisor and she actually accused me of trying to take advantage of JetBlue! The reason they gave for not allowing me to change is that the change needed to be at least a few hours before they would waive the fees. Really... a few hours? Basically they scheduled a change and are now trying to profit from this action. My family will now be hostage to their poor customer service.

Today we arrived at Bradley International airport to board a Jet Blue flight to Orlando Florida. Much to our surprise, our flight was cancelled!! We had no prior notification. As a matter of fact, late last night we checked our flight and it said "on time". How could things have changed 4 hours later?? The snow storm was 2 days ago, that wasn't it? The pilots were tired?? That was the lame excuse we got, no one was willing to help!

Now we have a hotel we are being charged for, we are missing our daughter in the Citrus Bowl parade as well as the prep rally for her college. WE WILL NEVER FLY JET BLUE AGAIN!!! Discount fares means discount service!!! DON'T FLY JET BLUE, THEY DON'T CARE ABOUT YOU!