Customer Service Is Only For The Credit Worthy
SHEFFIELD, ALABAMA -- After having my credit reviewed and my mother's credit reviewed, the salesman wanted us to drive a 2015 Kia Soul. I had called the Sheffield, Alabama dealership prior to my going to Kia to inquire about an advertisement I heard over the radio for Labor Day. The advertisement reported that with an $88 down payment, employment, and a certain income per month, one could be approved to drive a new vehicle off the lot. If the dealership was unable to live up to it's word, the customer would be paid $1000.
I shared with the Manager, Daniel during our phone conversation that I had a very negative experience with the Sheffield dealership in the past. He assured me that there would not be a problem, and told me to come on down to the dealership and ask for him. Prior to my driving the Kia Soul, I reminded salesman that I did not want to even drive a car if the down payment was going to be higher than the $88. He assured me that mine and my mother's credit had been checked. He proceeded to tell me that after speaking with the manager, Daniel that there would be no problem with financing.
After numerous phones calls the next day, with no response, I continued to seek the status of my application. During one attempt, I was transferred to the finance department to be told that my application had not even been reviewed, and assured that Daniel would return my phone call. This afternoon, I called the dealership to learn that Daniel is off today! I was transferred to the finance department to be told that they would have to call me back. Believe it or not, the finance manager called me back to tell me that I needed $2500 to $3000 down. I even inquired about their advertised program "$5000 above blue book value on any trade" to be told that a car payment would probably be over $800. I asked to speak with the owner of the dealership or be provided a number for the corporation. The finance manager informed me that the owner was very busy and he would hate to take a message from me and the owner not be able to return my call. I requested a return call from the owner and the Manager, Daniel.
I will be documenting the days, and seeking the guidance of an attorney. Sometimes in life, one has to stand up for what is right. I don't want this dealership to harm other individuals. Shame on their practices!!