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GM No Help to Frantic Owner
Posted by on
Rating: 1/51
HUBER HEIGHTS, OHIO -- Sat. 8-24-13, around 3:20 pm, I went out to my 2012 Kia Soul parked on the street, in part-shade, in a residential area of Centerville, OH. The windows were cracked, and the temp outside was in the mid-80's. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when I heard a 'boom'. The back glass on the hatch back exploded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass.

I wasn't quite sure what to do, so I called 411 & asked for the Kia Dealership in Centerville. They gave me the number to the Dealership in Huber Heights. I spoke to the GM, who answered the phone & explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered.

The GM proceeded to tell me that it wasn't, and that they couldn't help me but that I could bring it in on Monday, as the service center was closed at this time. I asked if he could give me the number to the Centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either. I stated that it was less convenient for me, as I was on the side of the road. He still refused to help me in any way get the number to the other dealership where I purchased my car.

If they are that unhelpful in time of a crises, then I would never step foot in their dealership to purchase a car from them on a good day !!

Shame on them !!

The back window will cost anywhere from $265 - $440 to replace. WOW !!
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Nohandle on 08/26/2013:
We at M3C's have been hearing a lot of these types of complaints. No particular vehicle just glass virtually exploding. It reminds me of all of the complaints from individuals purchasing Pyrex cookware. A respected company and bakeware passed down to another generation, sometimes a third. The new ones were exploding in the oven. Then a rash of oven doors exploding.

What do all of these have in common? You tell me.
PassingBy on 08/26/2013:
I did a little research and this is not a manufacturing defect. Changes in temperature and air pressure causes the glass to flex. No manufacturer covers this under warranty.
Suggest you contact your insurance company.
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Astonishing How Kia Motors And Parent Company Hyundai Has Achieved Growth The Last 5 Or 6 Years!
Posted by on
Rating: 5/51
IRVINE, CALIFORNIA -- My entire family has just finished converting all of our Ford, GM, Chrysler vehicles over to KIA and Hyundai cars and SUVs. Most of this was attributed to the poor customer service and warranty service we all experienced, and add that to the shoddy quality of the vehicles we had. Collectively we now have no issues with the Hyundai/KIA vehicles we have now...but the dealer experience was a breath of fresh scamming, no lying or hidden agendas. Every buying experience was great.

The vehicles themselves are well assembled, quality is obvious a real value with these cars, and the amenities and standard level of unexpected equipment is quite unusual in these price ranges. The paint is perfect...deep and rich and applied perfectly. Issues are non=existent as far as things we had to take the cars back to the dealer for corrections.

Over all, quite a good value, and 4 of these Hyundai and KIAs are made in the USA! We are satisfied and pleased, and will continue to purchase these fine cars and SUV's into the future.

The dealer we purchased at, is not high pressure. They are honest and above board, have a huge selection, will let you drive anything on the lot without showing an attitude, and really appear to know their cars very well.

We live In Orange County California.
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ok4now on 08/28/2014:
FYI: Mercedes Benz has a 10% share of Hyundai. The paint process is from M.B. which is why you get a great paint job.
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Very Bad Service, Bad Business Practices
Posted by on
GREENSBORO, BATTLEGROUND AVENUE, NORTH CAROLINA -- Yes, My credit is less than perfect, but the Kia dealership in Greensboro, NC on Battleground Ave, put me in the car I wanted and let me drive off the lot with finance papers in hand. I was called back to the dealership less than a week later stating I had additional paperwork to fill out, but once I got there, I was informed they could not get me financed. I then decided that I would cut my losses, take back my trade in and call it even. I was informed that my trade in had been sold and I had no choice but to take a lesser value car... OK... I'm not a pro at this business so I took them at their word, I took a lesser value car but at the same payment amount and what do you know the same exact finance company.

Two days later I lost my job and this past Monday 5/23/2011 I spoke with a representative at that finance company who informed me that they would not be able to finance me due to the jobless issue.

I then contact the general sales mgr and he advised me to come into the dealership to talk. Once I got there his attitude changed for the worse. He paraded up and down the showroom letting customers and agents alike know that he wasn't happy with me.

Now he is mad at me because he could not get me financed not once but twice. I explained to him that since my 2nd visit, I had lost my job and the best thing for us both is to call off the deal, after all, I had already been told by that same finance company that they are unable to buy the give me back my trade in and call it a day. He then told me that my trade in was gone and he had indeed gotten me financed but would not tell me who that finance company is, he then informed me that he would no longer deal with me, walked away and left me standing in the dealership, no resolution what so ever. He would not speak with me after that but did manage to yell across the entire dealership that he would not be intimidated by any one.... How can you intimidate if you are asking fair & honest questions regarding the deal or the company in which you are supposed to have financing with? Why won't he speak to me? What is he hiding?
I have filed a complaint with the NC Attorney General's Office and have already spoken to one of their representative's who has confirmed that at best, there is something wrong here!!!!

STAY AWAY FROM THE KIA DEALERSHIP in Greensboro, N. C. Battleground Avenue
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leet60 on 05/25/2011:
You were a victim of spot delivery. In most states it is illegal, but is a very, very common scam used by car dealers. You can find more information here:

You might want to check the local laws for your state. In many, this car is yours once delivered, the financing is the dealer's issue.
Prince-caesar on 05/26/2011:
Sounds to me like you should get a lawyer and make these jerks make a few payments, on your crappy car, or GIVE it to you.
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Faulty Air Bags
Posted by on
Our son was in an accident this afternoon. The entire front end was demolished. The airbags did not deploy. The engine was twisted sideways and the car is a total loss and the AIR BAGS DID NOT DEPLOY! We bought this car for the safety features and price. We now understand that to get the price we were shorted on quality and safety. My sister in laws friend also has a KIA and the AIRBAGS DID NOT DEPLOY!

I am very concerned and thank God no one was seriously injured. However, this safety problem needs corrected before someone dies.
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Skye on 05/17/2010:
Wow! That was some accident. I hope your son is OK. Thank you for warning others, during such a scary and stressful day for you!
Ben There on 05/17/2010:
"thank God no one was seriously injured"... So the airbags were not needed, correct? Had they deployed, your son could have had bad friction burns, possibly giving him permanent facial scars.

How fast was he going? They are calibrated to go off only when the car is traveling over a certain speed.
Anonymous on 05/17/2010:
madconsumer on 05/17/2010:
since the radiator is not damaged, I would suspect the impact was not front on, and not in a position to force the air bags to deploy.
clutzycook on 05/17/2010:
that's what I was going to say, Mad. Looks like someone came at him from an angle and tore the front off. Wow.
MRM on 05/17/2010:
Is that blood?
Anonymous on 05/17/2010:
I've read many complaints about Kia airbags not deploying. As they say where there's smoke there's usually fire. What you need to do is report this incident to the National Highway Traffic Safety Administration (NHTSA). You can do so via the following link.

Good review!
Starlord on 05/18/2010:
Unless the vehicle is equipped with side airbags, the airbags will not deploy on a side, or T-bone, collision. This appears to be a side or angled collision, so the sensors would not deploy the airbags. People do not seem to get it that unless an impact is substantially from the direct front or direct rear, the airbags really do no good, and would cause more injuries than they prevent.In this situation, your lap and shoulder belts, combined with the bucket front seats now almost universal in cars are made to hold you in place and keep you safe. Sorry, but that is reality.
PepperElf on 05/19/2010:
I'd say... it may depend on the nature of your accident

and since there was no serious injury according to what you said.... it may not be a bad thing that they didn't deploy.

an airbag isn't to prevent injury so much as it is to save your life.
cos ... well to be honest sometimes they CAUSE injury.

one of the cooks on my first ship learned that the hard way. he got hit in a rear-end collision.
the airbag deployed.
he lost an eyeball.

some of the people were impressed at the size of the settlement he got but... as he said, "I'd rather have my eye."
Lazybey on 09/17/2010:
I was JUST in an accident. my car looks JUST LIKE the one in the pic. my airbags didn't go of causeing my wife to slam her head on the side window. what happened to the side airbags then? that's what led me to this site. I just filled out the form that stew posted. we will see what happenes with that. but for now, its time to get a rental car and then off to the E.R. for 8 hours.
maggie on 06/13/2011:
my husband was just in a bad accident with his 2011 kia optima, he t-bone other car that made illegal u - turn...air bag did not deploy either. he hit his head on steering wheel cracking wheel...what is going on?
carmilanes on 06/22/2011:
I had an accidente on 6/15/11 in my KIA Spectra 5. The car was totaled loss and the bags didn't deploy. Never will buy any KIA in my life. I sure.
Mart on 02/10/2013:
I slid off the road, went down an embankment and hit a tree head on in my 2012 sportage KX3. All of the side curtain airbags deployed but the fron driver and passenger did not! I am still in some pain as the accident was recent but live to fight another day although the car is an insurance write off. Have emailed Kia UK but will now also use the link above.
Rick M on 02/23/2013:
I had a 2008 Kia Spectra and recently slid on ice into a pole at about 20 mph. The car was considered a total loss even though the impact did not that seem that hard. However, the front end crumpled to absorb the impact and the air bags did not deploy. I didn't think much of it at the time because the impact didn't seem that hard, but after hearing that the car was totaled. It did seem strange that if the impact was great enough to total the car out, that the air bag should have deployed and didn't. That raises cause for concern. Hopefully this air bag failure has been addressed in newer cars.
Apple on 12/21/2013:
2004 Kia Sedona head on collision into rought iron (sp?) fence approximately 8-10ft tall held together by huge 10ft or so tall brick posts. Took out 3 of the fencing section with on cutting stright down the middle of the hood/engine and 2 bending and wrapping around the car. One brick post also collapsed. The fence sections were huge and not flimsy or decorative. (Anheuser Busch lot).
I was the passenger. The airbags did not deploy. Impact was head on, front tires peeled off and mangled, entire headlight cases out and radiator and front underneath mangled. The curb in front of the fencing was about 3 times higher than a normal sidewalk curb height.
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Bait and Switch Operation - Update!
Posted by on
UPDATE: After sending my e-mail below to the sales person and his manager, the manager actually contacted me to say that he could make the deal work with a 2010 model car. When I told him I wasn't interested because it wasn't the vehicle I was shown and quoted, he actually had the gall to ask me if I had considered a KIA Soul. Unbelievable! What deceptive and slimey sales practices!



I just want to thank you for wasting my and my husband's time this last week with your bait and switch tactics.

Just to refresh your memory, I stopped in on Friday afternoon around 2:00 pm to look at a Sportage. You showed me the burnt orange colored vehicle you had on the lot to give me an idea of what the interior would look like. I CLEARLY told you that I had two requirements in a car - AWD, heated seats were a must and I would like a satellite equipped radio.

After we looked at the car we returned to the showroom and discussed pricing options. You disappeared for a while and came back and told me that for the same equipped car that you showed me, plus heated seats (you pointed out that they would not be leather) and AWD, the lease would be $260 per month with $2,200 down. I asked about a sun roof and you indicated that it would not be a factory install, but would add approximately another $10 to the lease payment. I even asked about the big sun roof they show on the TV commercials for the Sportage and you laughed and explained that it was a panoramic roof and that those only come in the deluxe model which would put us up in the $360 - $380 a month payment range. You said the "boss" drives a Murano similarly equipped.

I explained to you that our Jeep lease wouldn't expire till December and you indicated that it would be no problem and magnanimously offered to go to the Jeep dealer when we turned it in early and argue with the dealer about termination fees - you said you do that "all the time" for customers. You even went as far as to say that you would take the three final months lease payments we had to make and either give us a "dealer check" or a dealer discount to offset the cost to us.

I wrote all the information down on the back of your business card (a pdf copy is attached for you) - you sat there and watched me write everything down. I said my husband would probably come on Monday to look at the car. You said you only work by appointment, so I said we would call to set one up.

I called you Saturday morning to confirm all the pricing information you gave me - $260/month, $2,200 down, AWD and heated seats. I told you I didn't want to waste anyone's time if that information was not correct. You confirmed that was correct.

I couldn't believe my ears when my husband came back and said that the price had mysteriously gone up from to $260 a month to $360 or $380 a month for the same vehicle and that you looked at him like he had six heads when he mentioned what you said about the dealer discount for the remaining Jeep payments.

At the time I was at the dealership you said that your customers "are your best salespeople" and that "it's not about the price, but about selling cars and building relationships."

What a farce. But you are right - I will be a spokesperson not only for you, but also for your dealership. However, I don't think what I will be telling everyone is exactly what you might have had in mind. You are clearly a bait and switch operation unfortunately promotes the image that car salespeople are unscrupulous.
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azspots on 08/24/2010:
Great letter. Doubt you got a response....shame dealerships/sales people resort to horse poop tactics like this.
saj80 on 08/24/2010:
Makes me very happy about the small dealership I work with, who actually does care about their customers, as the majority of their business is repeat and word-of-mouth referrals.
Anonymous on 08/24/2010:
Not really a bait and switch, but I'm glad you took the time to let him know how you feel. Words to the wise...if it's not written in the official contract you sign, it does not exist.
CaptainSpaulding on 08/24/2010:
Kias are junk. Save yourself some future aggravation from a cheaply made, unreliable car. If you want to buy a South Korean car, buy a Hyundai instead!
Augustus2099 on 12/22/2010:
For your information who do you think owns Kia Hyundai. I learned from the past don't ever lease a car.
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Restitution For A Dangerous Gas Leak Refused
Posted by on
EAST BRUNSWICK, NEW JERSEY -- On October.12,09 I had my 2002 Kia Sportage towed to a local
KIA Dealer, because I had a dangerous leak coming from a
fuel line.

The diagnosis from the KIA Mechanic, the PCV Hose was leaking
and should be replaced with the valve. I was informed that
everything was okay after I picked up my vehicle and this was
also noted on the invoice. Notation on the invoice states that
I may need a fuel injector rail in the future. (keyword: future)

Four days later on October.16,09 I'm still smelling gas fumes
inside the car. I open the hood while the engine is still running
and my car is still leaking gas from the same PCV Hose. I'm 50
miles away from the KIA Dealer that did the work, so I had no
choice but to have the car towed to another local KIA Dealer which
cost me $175.00 for towing. Now this dealer informs me that the
return fuel line is leaking at the clamps plus additional components
that the first dealer did not inform me about which included the
following: Failure With Fuel Regulator, Leak At Valve Cover, Emission
3 Stage Cleaning System. (this was extra work to inflate the invoice,
work that wasn't needed). First dealer never mentioned this extra

I was seeking a Realistic Restitution for $199.00 extra labor from
the first dealer. This is all extra labor that the second dealer
had to dismantle the components to make the repair that the first
dealer didn't do right the first time.

This first negligent dealer has the nerve to say that I refused
service for the repair. Let me repeat myself and maybe the ass
warmers in KIA will hear me.

Notations on invoice from first DEALER:

Customer states fuel line hose is leaking and advise. Dealer
called to inform me what the problem was and how much it would
cost to repair. Gave the okay to forward with replacing the
hose and valve. There was no other communication about any other
problems. I couldn't deny any other additional work, because no
additional work was discussed with me. There was a notation on
the invoice when I picked up the car that the fuel injector rail
may need to be replaced in the future. AGAIN, NO WORK WAS EVER

As a loyal consumer, I put my trust in the KIA Dealers to be honest
and correct vehicle maintenance problems to my satisfaction which
they didn't do in this case.

Have communicated with KIA Corp to resolve this for a fair realistic
restitution of $199.00 which they have denied

These KIA Vehicles are cheaply built and have many problems that
require expensive repairs. These dealers will go out of their way
to refuse warranty service on your car. The dealer will blame you
the owner for the problem and will not do the warranty service.

A simple repair to replace a leaking fuel line hose turned into a
nightmare for me and will never buy another KIA.

All you asswarmers at KIA Corp, Wakeup. I AM A VERY UNHAPPY KIA
SPORTAGE OWNER and will not buy your brand again.
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jim247 on 03/10/2010:

Would like to clarify why there was a gap of 5 months before
posting a complaint review about the KIA DEALERS AND KIA
CORPORATE. Have been very patiently in communication directly
with the KIA Consumers Affairs Analyst Eastern Region since
November.10, 09 before posting my review here. Have attempted
to resolve this issue in a very professional friendly and
civil way before exposing KIA to the public with this forum.
There have been false allegations that I denied repairs of
other parts of the fuel system that were at risk of failure.
ABSOLUTELY UNTRUE. Show me the proof on the invoice where
a notation should have been made. The only notation on the
invoice was in regards to needing a Fuel Injector Rail in the

In addition to the $199.00 for extra labor to dismantle what
the first dealer did, I am now claiming the $175.00 towing charge.
All these extra charges would have been eliminated if this dealer
did the repair correctly the first time. KIA is getting off
lightly with this restitution that I'm claiming. Had the vehicle
exploded or burst into flames while I was driving after leaving
this KIA Facility, there would have been a long expensive negligent
suit against this negligent dealer.

Will be sending a copy of this review to KIA Eastern Region to
reply to my documented valid allegations to resolve this in a
friendly, civil amicable matter.
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Kia is nothing more than a SCAM!!!
Posted by on
In 2005, I had traded my SUV in for a 2005 Kia Optima. The car seemed nice and thought a new car would be a nice change, and the savings per month compared to the SUV. The first red flag that did not quite register at the time. I signed the contrat with no finance company name on the contract. Just a PO box address in California and no account number. Then a week later I was required to sign three separate contracts again no finance company information filled in and now no address. I was told they would fill that in later and this was normal. They were just waiting for information to fill it in.

Then I get a call from my old finance company to tell me that they have not paid off my trade-in. If the payment was not received in five days. They would repo it from the dealer and come after both of us for payment. The vehicle was paid off in a month and a half after trade in. The next red flag was that I never received a letter or call from the finance company to go over the details of my new auto loan for the Kia and no payment coupon book ever arrived. Yet, the payment amount on the various blank contracts were all different. Then there was the issue of never receiving a tag or registration for the vehicle. After five months of having the vehicle, the vehicle was repossessed. I called around and finally got a hold of someone claiming to have the loan. The response was that I had to reapply to get the car back. The biggest red flag of all.

What this means is that they gave me a car with no financing, took my trade in and got rid of of it quick(2 days sold to a buy here pay here for $500), and never filed the paperwork to have a tag or registration sent to me. If this is not bad enough, you will love this. If at any time I was stopped by law enforcement and they checked the paperwork. The first two charges would be no vaild registration and no valid tag. Here is the big felony coming up. I would have been charged with Unlawful Possession of a Motor Vehicle. Plain English, I would have charged with possession of a stolen vehicle. When I did nothing wrong. I never once received a phone call or letter stating there was a problem and should bring the car back. They got rid of my SUV quick so no one went to jail.

I have tried to work this out with the company, and guess what, no response. I am going to the GA Attorney General's Office to see if they can do something and searching for a good attorney. One more bit of advice for all previous Kia owners, current owners, and future owners. Hyundai owns Kia and per legal agreement. Kia Motor Finance Company is a business name of Hyundai. Kia Motor Finance Company is a name that cannot be used in all US states to legally conduct business. The actual finance company that conducts the business is Hyundai Capital Finance. Deceptive finance tactics used that possibly fall under federal predatory lending practices act. I also just found out that Kia Motor Finance Company is now Kia Motor Finance. The same legal agreement stands. So please check your local state to see if the legal agreement pertains to your state. One other thing, all Kia dealerships in the state of Georgia have an F rating with the BBB. The majority of complaints are sales/contracts issues. I wonder why!!! It seems that Kia profits from breaking the law.
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MSCANTBEWRONG on 08/13/2009:
Wow that really stinks.
dan gordon on 08/14/2009:
and somehow this rant is a complaint against Kia????Its a dealer issue not a manufacturers issue.
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Faulty Design In Passenger Seat
Posted by on
ILLINOIS -- I recently purchased a 2007 Kia Optima from a local dealer. The first week I had the car, what I noticed was that when my wife sat in the front passenger seat, the warning light on the dash would remain illuminated, indicating that the passenger air bags were "off". Mind you, she weighs 150 lbs., So certainly the sensors in her seat should be able to detect that a full sized adult is sitting in the seat, and therefore the air bag system should be fully activated. I phoned the dealer, and got a guy on the phone from the service dept. After telling him the problem, his answer was it was probably due to the way my wife was sitting in the seat. In other words, she has to sit exactly a certain way, and be very conscious of how she first sits in the car, otherwise the sensors in the seat will not pick up the proper signal, and the air bag light will not turn off. This of course means, in the event of a crash, her air bags would not deploy !!

Yesterday, I brought my Optima in to the dealer to have this problem addressed by a mechanic to see if in fact there was anything defective with the seat. After nearly two hours of waiting, I was approached by the service manager, who showed me a bulletin he had recently received from the Kia corporation relating to the very issue that I was concerned about. This bulletin went on to say that the passenger body must be positioned in a very exacting way when they first sit in the passenger seat. The proper positioning on the seat, especially the way they extend their legs, is vital in those first few moments. If the said passenger does not sit properly in the first few moments, the sensors in the seat will not recognize the individual as a full sized person, therefore the air bags would not deploy in the event of a crash!! I then walked out into the service area, and personally spoke with the mechanic who had been checking my car. He was quite clear with his explanation, and he concurred with the bulletin about how an individual sits in the passenger depends on the way the sensors read the person, and how they then react.

In summation, this design of the sensors is clearly a flaw. Why should I as the driver, or my front passenger, have to worry about how to sit their body in the front seat ??? The air bag system in my wife's Honda, as a comparison, is always "on". The only time it is deactivated, is if it recognizes something light on her passenger front seat, such as her handbag when she sets it on the seat. It is only then that the "passenger air bag off" light is illuminated. I love my Kia Optima otherwise, it is a well built vehicle. But this air bag issue apparently has become an issue with other consumers besides me. It hopefully will be rectified in future models.
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MRM on 03/27/2008:
That would be silly that you would have to sit in a certain way so that the air bag would work. Not to mention that you will have cramps when sitting like a frankenstein on a long car trip.
Hugh_Jorgen on 03/27/2008:
This is a potentially serious problem - I would call the NHTSA in Washington and make sure they are aware of this - this could very well end up in a recall.
FoggyOne on 03/27/2008:
You might check here:

it has a list of recalls and service bulletins. Disclaimer: I have no idea how accurate it is. But it might be a start to see if this is a 'normal' problem.
Anonymous on 03/27/2008:
If it is only a matter of 'assuming the position' for a few seconds, it doesn't seem like a huge deal, but annoying none the less. Did you test this to see if it causes light goes out?
Also, in my vehicle there is an override to keep the passenger's air bag permanently off. Does your Kia possibly have a similar override? I assume a mechanic would have checked it, but hey, you just never know.
Aerocave on 03/28/2008:
Very interesting...I would be very surprised if KIA would not issue some type of recall regarding this, as to me, the potential liability is something they could simply not overlook (besides the safety factor, of course).
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Kia Warranty Worthless
Posted by on
GILBERT, ARIZONA -- I have a 2005 Kia Spectra with 32,000 miles on it that I bought brand new. The car just stopped running with no prior symptoms while driving down the freeway 6/11/2007 and the car was towed to the nearest Kia dealership, Desert Kia in Gilbert, AZ. They told me the car needed a new battery. I told them I had put a new one in after the car died and it still wouldn't start. Then they said I needed to use a Kia battery because aftermarket batteries won't work in some of their cars. My ex-husband just happens to be a battery expert, and he called and told them that was a load of crap. They changed their story while talking to him and said there was an electrical problem, but they were having difficulites diagnosing exactly what the problem was.

On 6/21/2007, they finally told me the car needed a brand new motor and they would not honor the warranty because I live in Arizona and did not have the severe weather maintenance done at 15,000 and 30,000 miles. They hadn't even asked me for those records (which I don't have because the owner's manual says they are "recommended.") All they asked me for was oil change receipts, which I provided to them.

After 10 days with no car and no word on what was wrong with it, now they're telling me I need to pay them $7,000 for a new motor. They're saying the flex plate cracked and went up into the motor and damaged the motor. But they're refusing to honor the warranty due to lack of maintenance records which they have never requested from me and don't even know if I have or not?!? And $7,000 seems like a lot for a car that was $11,000 brand new...?

I called Tempe Kia to see if I could have the car towed over there to have the warranty work done. Someone named Bill told me not to bother because if the warranty was denied at one Kia dealership, another one cannot then do the work. He also said that if Kia is able to find a loophole in order to not have to honor the warranty, they will find it - whether it is related to the repairs needed or not. Oil changes and severe weather service would not have prevented my flex plate from cracking, but they are using that as an excuse not to honor the warranty and there's nothing I can do about it.

I have asked them repeatedly to provide me with something in writing showing exactly what is wrong with the car, what caused it, what it would take to fix it and if the warranty doesn't cover it then why not. They will not provide me with the info in writing. They will tell me over the phone what is wrong, and their story changes every time I talk to them and is completely different when my ex-husband calls, but they will give us nothing in writing.

Now I'm faced with filing bankruptcy because I am neither willing nor able to pay for a car that doesn't run while I find alternate forms of transportation and I can't afford an attorney to try to sue them. I am a single mother working 2 jobs and I bought the car because it was inexpensive and had a good warranty, and Tempe Kia told me if it broke down they would provide me with a loaner car until it was fixed. It seemed like the perfect car for someone who can't afford to have unreliable transportation. Desert Kia wouldn't give me a loaner car for those 10 days because they say Kia dealerships each have their own loaner car programs and they don't honor each others' programs even though they are all Kia dealerships.

Please don't ever buy a Kia, and if you already have one, make sure you get all the maintence work done at the Kia dealership at the proper times - otherwise your warranty will be worthless, regardless of the work that needs to be done.
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Sail27 on 06/27/2007:
I'll be first to admit that Kia's are not too high on my list. Try contacting the media - they love stories like this.. Alternatively - Small Claims Court - it may not pay the entire cost - but the public exposure is never good for them

Good luck!
adzidek on 06/27/2007:
Small claims court is for claims. She would have to pay the $7000, then go to court and claim it back. Also, $7000 doesn't qualify as a small claim.
*Brenda* on 06/27/2007:
AZ Small Claims limit is $2,500.00. That definitely is not an option for the OP.
eelyak on 06/27/2007:
With Kia, you get what you pay for. A cheap, unreliable car..
poppapia on 06/27/2007:
First, I would see if the second dealer would put in writing what he told you about Kia and their warranty tactics, and how this problem would have occurred regardless of the maintenance schedule followed. Second, I like sail27's suggestion of contacting the media and trying to get a story started on this. Third, there are legal aid services available to you if you can't afford to hire a lawyer. Look for them through your state's bar association.
adzidek on 06/27/2007:
Legal aid services are available for defense only, and usually only criminal, not civil. In a claim against Kia, she would not be the defendant, and therefore would not be able to get legal aid.
rhondam718732 on 06/27/2007:
Get on the phone to KIA HQ and start working your way around. Make them clarify why the warranty isn't being honored. At the very least they should be able to get in writing, from the dealership why they denied you. Also, get your car to another KIA dealership and don't say a word. See what they come up with.
Starlord on 06/28/2007:
Contact the people at 5 On Your Side on TV Channel 5. As Brenda pointed out, small claims limit in Arizona is $2,500. You claim the guy told you on the phone that line about Kia using any excuse to avoid doing warranty service. I find that hard to believe the guy would be that stupid. BTW, in Arizona, a telephone conversation may be recorded as long as one of the parties to it gives their permission. Give you any ideas? I said the first time I ever saw a Kia that I didn't think they would ever sell any to a veteran. The wife asked why, and I said because vets know what KIA means.
Audious on 08/30/2007:
A "battery expert"? wow, I am impressed. First of all, a KIA was purchased, what was the expected quality of this purchase? Second, if you don't follow the manufacturers recommended maint. schedule you don't have a leg to stand on, sorry, buy a quality product next time.
Guardian on 06/21/2009:
If you contact an attorney who specializes in consumer law, and specifically, Magnusson-Moss or 'Lemon Law,' most will be happy to take your case for a nominal fee, as if they win, Kia will have to pay their attorney fees under most state laws dealing with these types of cases.

I think you should pursue this with a lawyer who handles lemon law cases.
A Tale of Two Warranties on 01/15/2011:
Pay close attention to this review; her story is virtually identical to mine at Kia of Duluth (MN). Aside from the part that failed, the service was the same: incomplete and shifting evaluation of the failure, neglecting to check the computer readout (done at our request and supporting our position), additional expense for every test that might have supported a warranty claim, nothing in writing, confrontational service managers who asserted that challenges to the diagnosis were "threats". Every step in the process was another outlay of cash or a monumental inconvenience (an arbitration process could take 45 days once it was scheduled). We also were advised to seek a second opinion at another Kia dealership (the nearest one is probably 150 miles distant) if we felt they were "lying", a word I never used or suggested. When calling the company's 800 number, I was advised that there was no one I could speak to who would discuss the decision process further.

As a friend said, this is not their first rodeo. Other mechanics who have looked at the car have pointed out a number of possibilities for the engine failure, and refuted point-by-point Kia's contentions. I will never again own or recommend a Kia. Although I liked many of its features, I wouldn't wish this dismal warranty experience on anyone else.
A Tale of Two Warranties on 01/15/2011:
I should have mentioned in "A Tale of Two Warranties" that I bought my 2008 Kia Optima new. It had 11, 608 miles on it when the engine blew December 29, 2010.
Richard in Charlotte on 05/05/2012:
In the real world, Kia's warranties appear to be
awful. When you're shopping Kia, the salesman
will most certainly tell you how great the Kia
warranties are and emphasize how protected a Kia owner will feel. But the real story appears different. The Kia warranties are long and complicated. The average person does't have time or automotive/legal savvy to understand Kia's warranties. The Kia warranties also channel
Kia owners into Kia dealerships for maintenance and repairs, whereas captive customers, they are
routinely overcharged for labor, parts, fluids,
diagnostics, and extra services. The warranties
themselves seem to be full of loopholes, escape
clauses, and non-coverages. And it wouldn't surprise me if Kia service personnel are compensated for rejecting warranty claims. They appear abnormally unfriendly to a major warranty claim and expert at rejecting a warranty claim for "frivolous and even fictitious reasons" (my words) and giving a disatisified customer the classic run around. No more Kia vehicles or Kia warranties for me.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Miserable Customer Service/Business Practices
Posted by on
Rating: 1/51
CALIFORNIA -- I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless they talked to him personally, even though they have the leasing paperwork right in front of them and can see that his last name and mine are the same. They absolutely refuse to fix their mistake.

The documents they sent me are something they filled out with an incorrect address and incorrect last name and expect me to get it notarized and send back to them, otherwise, I will have to pay taxes on a leased vehicle. I honestly think they did this on purpose hoping that I would not notice, or that the time would be up and I would have to pay the $1500 for the taxes on the car. I can't believe anyone can be that ignorant when typing in names and addresses.

The customer service person and supervisor that I talked to just kept saying the same thing about how my husband would have to call and get his name corrected even though they knew it was incorrect and it was their fault. This is ridiculous and there is no reason they could not fix a simple misspelling and send me the correct paperwork.

Of course this is the just one of a number of problems I have had with the financing department and Kia motors. I absolutely will never get another Kia. And I advise anyone thinking of dealing with Kia to seriously investigate other options. I like the car I have but despise the customer
service and how they do business. As soon as I can get rid of this leased vehicle, I will never do business with this company again.
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