Kia Motors

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1.6 out of 5, based on 16 ratings and
78 reviews & complaints.
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GM No Help to Frantic Owner
Posted by on
Rating: 1/51
HUBER HEIGHTS, OHIO -- Sat. 8-24-13, around 3:20 pm, I went out to my 2012 Kia Soul parked on the street, in part-shade, in a residential area of Centerville, OH. The windows were cracked, and the temp outside was in the mid-80's. I opened my front door & put in my beach bag. I then opened the back door, and closed the front door, when I heard a 'boom'. The back glass on the hatch back exploded from the middle & laced everywhere else, leaving a hole in the middle about 2 feet wide. Everyone at the scene stated that they had never seen a window break in that way, from heat or whatever, and it was their feeling that it had to be a 'defect' in the glass.

I wasn't quite sure what to do, so I called 411 & asked for the Kia Dealership in Centerville. They gave me the number to the Dealership in Huber Heights. I spoke to the GM, who answered the phone & explained the situation. Kia has a 60,000 mile, bumper to bumper warranty, that is boasted about as one of the best in the industry. I figured with it being a fluke, and not like brakes or tires that had normal wear & tear, that it would of course be covered.

The GM proceeded to tell me that it wasn't, and that they couldn't help me but that I could bring it in on Monday, as the service center was closed at this time. I asked if he could give me the number to the Centerville dealership, as they gave me the wrong number. He stated that he didn't have their number & that it wasn't convenient for him to get it either. I stated that it was less convenient for me, as I was on the side of the road. He still refused to help me in any way get the number to the other dealership where I purchased my car.

If they are that unhelpful in time of a crises, then I would never step foot in their dealership to purchase a car from them on a good day !!

Shame on them !!

The back window will cost anywhere from $265 - $440 to replace. WOW !!
     
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Astonishing How Kia Motors And Parent Company Hyundai Has Achieved Growth The Last 5 Or 6 Years!
Posted by on
Rating: 5/51
IRVINE, CALIFORNIA -- My entire family has just finished converting all of our Ford, GM, Chrysler vehicles over to KIA and Hyundai cars and SUVs. Most of this was attributed to the poor customer service and warranty service we all experienced, and add that to the shoddy quality of the vehicles we had. Collectively we now have no issues with the Hyundai/KIA vehicles we have now...but the dealer experience was a breath of fresh air...no scamming, no lying or hidden agendas. Every buying experience was great.

The vehicles themselves are well assembled, quality is obvious a real value with these cars, and the amenities and standard level of unexpected equipment is quite unusual in these price ranges. The paint is perfect...deep and rich and applied perfectly. Issues are non=existent as far as things we had to take the cars back to the dealer for corrections.

Over all, quite a good value, and 4 of these Hyundai and KIAs are made in the USA! We are satisfied and pleased, and will continue to purchase these fine cars and SUV's into the future.

The dealer we purchased at, is not high pressure. They are honest and above board, have a huge selection, will let you drive anything on the lot without showing an attitude, and really appear to know their cars very well.

We live In Orange County California.
     
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Faulty Air Bags
Posted by on
Our son was in an accident this afternoon. The entire front end was demolished. The airbags did not deploy. The engine was twisted sideways and the car is a total loss and the AIR BAGS DID NOT DEPLOY! We bought this car for the safety features and price. We now understand that to get the price we were shorted on quality and safety. My sister in laws friend also has a KIA and the AIRBAGS DID NOT DEPLOY!

I am very concerned and thank God no one was seriously injured. However, this safety problem needs corrected before someone dies.
     
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Bait and Switch Operation - Update!
Posted by on
UPDATE: After sending my e-mail below to the sales person and his manager, the manager actually contacted me to say that he could make the deal work with a 2010 model car. When I told him I wasn't interested because it wasn't the vehicle I was shown and quoted, he actually had the gall to ask me if I had considered a KIA Soul. Unbelievable! What deceptive and slimey sales practices!

HERE IS A COPY OF THE E-MAIL I SENT TO A SALESMAN AT THE WATERFORD, MI KIA DEALERSHIP. I THINK IT PRETTY MUCH SUMS IT UP.

Jim

I just want to thank you for wasting my and my husband's time this last week with your bait and switch tactics.

Just to refresh your memory, I stopped in on Friday afternoon around 2:00 pm to look at a Sportage. You showed me the burnt orange colored vehicle you had on the lot to give me an idea of what the interior would look like. I CLEARLY told you that I had two requirements in a car - AWD, heated seats were a must and I would like a satellite equipped radio.

After we looked at the car we returned to the showroom and discussed pricing options. You disappeared for a while and came back and told me that for the same equipped car that you showed me, plus heated seats (you pointed out that they would not be leather) and AWD, the lease would be $260 per month with $2,200 down. I asked about a sun roof and you indicated that it would not be a factory install, but would add approximately another $10 to the lease payment. I even asked about the big sun roof they show on the TV commercials for the Sportage and you laughed and explained that it was a panoramic roof and that those only come in the deluxe model which would put us up in the $360 - $380 a month payment range. You said the "boss" drives a Murano similarly equipped.

I explained to you that our Jeep lease wouldn't expire till December and you indicated that it would be no problem and magnanimously offered to go to the Jeep dealer when we turned it in early and argue with the dealer about termination fees - you said you do that "all the time" for customers. You even went as far as to say that you would take the three final months lease payments we had to make and either give us a "dealer check" or a dealer discount to offset the cost to us.

I wrote all the information down on the back of your business card (a pdf copy is attached for you) - you sat there and watched me write everything down. I said my husband would probably come on Monday to look at the car. You said you only work by appointment, so I said we would call to set one up.

I called you Saturday morning to confirm all the pricing information you gave me - $260/month, $2,200 down, AWD and heated seats. I told you I didn't want to waste anyone's time if that information was not correct. You confirmed that was correct.

I couldn't believe my ears when my husband came back and said that the price had mysteriously gone up from to $260 a month to $360 or $380 a month for the same vehicle and that you looked at him like he had six heads when he mentioned what you said about the dealer discount for the remaining Jeep payments.

At the time I was at the dealership you said that your customers "are your best salespeople" and that "it's not about the price, but about selling cars and building relationships."

What a farce. But you are right - I will be a spokesperson not only for you, but also for your dealership. However, I don't think what I will be telling everyone is exactly what you might have had in mind. You are clearly a bait and switch operation unfortunately promotes the image that car salespeople are unscrupulous.
     
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Restitution For A Dangerous Gas Leak Refused
Posted by on
EAST BRUNSWICK, NEW JERSEY -- On October.12,09 I had my 2002 Kia Sportage towed to a local
KIA Dealer, because I had a dangerous leak coming from a
fuel line.

The diagnosis from the KIA Mechanic, the PCV Hose was leaking
and should be replaced with the valve. I was informed that
everything was okay after I picked up my vehicle and this was
also noted on the invoice. Notation on the invoice states that
I may need a fuel injector rail in the future. (keyword: future)

Four days later on October.16,09 I'm still smelling gas fumes
inside the car. I open the hood while the engine is still running
and my car is still leaking gas from the same PCV Hose. I'm 50
miles away from the KIA Dealer that did the work, so I had no
choice but to have the car towed to another local KIA Dealer which
cost me $175.00 for towing. Now this dealer informs me that the
return fuel line is leaking at the clamps plus additional components
that the first dealer did not inform me about which included the
following: Failure With Fuel Regulator, Leak At Valve Cover, Emission
3 Stage Cleaning System. (this was extra work to inflate the invoice,
work that wasn't needed). First dealer never mentioned this extra
work.

I was seeking a Realistic Restitution for $199.00 extra labor from
the first dealer. This is all extra labor that the second dealer
had to dismantle the components to make the repair that the first
dealer didn't do right the first time.

This first negligent dealer has the nerve to say that I refused
service for the repair. Let me repeat myself and maybe the ass
warmers in KIA will hear me.

Notations on invoice from first DEALER:

Customer states fuel line hose is leaking and advise. Dealer
called to inform me what the problem was and how much it would
cost to repair. Gave the okay to forward with replacing the
hose and valve. There was no other communication about any other
problems. I couldn't deny any other additional work, because no
additional work was discussed with me. There was a notation on
the invoice when I picked up the car that the fuel injector rail
may need to be replaced in the future. AGAIN, NO WORK WAS EVER
DENIED.

As a loyal consumer, I put my trust in the KIA Dealers to be honest
and correct vehicle maintenance problems to my satisfaction which
they didn't do in this case.

Have communicated with KIA Corp to resolve this for a fair realistic
restitution of $199.00 which they have denied

These KIA Vehicles are cheaply built and have many problems that
require expensive repairs. These dealers will go out of their way
to refuse warranty service on your car. The dealer will blame you
the owner for the problem and will not do the warranty service.

A simple repair to replace a leaking fuel line hose turned into a
nightmare for me and will never buy another KIA.

All you asswarmers at KIA Corp, Wakeup. I AM A VERY UNHAPPY KIA
SPORTAGE OWNER and will not buy your brand again.
     
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Kia is nothing more than a SCAM!!!
Posted by on
In 2005, I had traded my SUV in for a 2005 Kia Optima. The car seemed nice and thought a new car would be a nice change, and the savings per month compared to the SUV. The first red flag that did not quite register at the time. I signed the contrat with no finance company name on the contract. Just a PO box address in California and no account number. Then a week later I was required to sign three separate contracts again no finance company information filled in and now no address. I was told they would fill that in later and this was normal. They were just waiting for information to fill it in.

Then I get a call from my old finance company to tell me that they have not paid off my trade-in. If the payment was not received in five days. They would repo it from the dealer and come after both of us for payment. The vehicle was paid off in a month and a half after trade in. The next red flag was that I never received a letter or call from the finance company to go over the details of my new auto loan for the Kia and no payment coupon book ever arrived. Yet, the payment amount on the various blank contracts were all different. Then there was the issue of never receiving a tag or registration for the vehicle. After five months of having the vehicle, the vehicle was repossessed. I called around and finally got a hold of someone claiming to have the loan. The response was that I had to reapply to get the car back. The biggest red flag of all.

What this means is that they gave me a car with no financing, took my trade in and got rid of of it quick(2 days sold to a buy here pay here for $500), and never filed the paperwork to have a tag or registration sent to me. If this is not bad enough, you will love this. If at any time I was stopped by law enforcement and they checked the paperwork. The first two charges would be no vaild registration and no valid tag. Here is the big felony coming up. I would have been charged with Unlawful Possession of a Motor Vehicle. Plain English, I would have charged with possession of a stolen vehicle. When I did nothing wrong. I never once received a phone call or letter stating there was a problem and should bring the car back. They got rid of my SUV quick so no one went to jail.

I have tried to work this out with the company, and guess what, no response. I am going to the GA Attorney General's Office to see if they can do something and searching for a good attorney. One more bit of advice for all previous Kia owners, current owners, and future owners. Hyundai owns Kia and per legal agreement. Kia Motor Finance Company is a business name of Hyundai. Kia Motor Finance Company is a name that cannot be used in all US states to legally conduct business. The actual finance company that conducts the business is Hyundai Capital Finance. Deceptive finance tactics used that possibly fall under federal predatory lending practices act. I also just found out that Kia Motor Finance Company is now Kia Motor Finance. The same legal agreement stands. So please check your local state to see if the legal agreement pertains to your state. One other thing, all Kia dealerships in the state of Georgia have an F rating with the BBB. The majority of complaints are sales/contracts issues. I wonder why!!! It seems that Kia profits from breaking the law.
     
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Kia Warranty Worthless
Posted by on
GILBERT, ARIZONA -- I have a 2005 Kia Spectra with 32,000 miles on it that I bought brand new. The car just stopped running with no prior symptoms while driving down the freeway 6/11/2007 and the car was towed to the nearest Kia dealership, Desert Kia in Gilbert, AZ. They told me the car needed a new battery. I told them I had put a new one in after the car died and it still wouldn't start. Then they said I needed to use a Kia battery because aftermarket batteries won't work in some of their cars. My ex-husband just happens to be a battery expert, and he called and told them that was a load of crap. They changed their story while talking to him and said there was an electrical problem, but they were having difficulites diagnosing exactly what the problem was.

On 6/21/2007, they finally told me the car needed a brand new motor and they would not honor the warranty because I live in Arizona and did not have the severe weather maintenance done at 15,000 and 30,000 miles. They hadn't even asked me for those records (which I don't have because the owner's manual says they are "recommended.") All they asked me for was oil change receipts, which I provided to them.

After 10 days with no car and no word on what was wrong with it, now they're telling me I need to pay them $7,000 for a new motor. They're saying the flex plate cracked and went up into the motor and damaged the motor. But they're refusing to honor the warranty due to lack of maintenance records which they have never requested from me and don't even know if I have or not?!? And $7,000 seems like a lot for a car that was $11,000 brand new...?

I called Tempe Kia to see if I could have the car towed over there to have the warranty work done. Someone named Bill told me not to bother because if the warranty was denied at one Kia dealership, another one cannot then do the work. He also said that if Kia is able to find a loophole in order to not have to honor the warranty, they will find it - whether it is related to the repairs needed or not. Oil changes and severe weather service would not have prevented my flex plate from cracking, but they are using that as an excuse not to honor the warranty and there's nothing I can do about it.

I have asked them repeatedly to provide me with something in writing showing exactly what is wrong with the car, what caused it, what it would take to fix it and if the warranty doesn't cover it then why not. They will not provide me with the info in writing. They will tell me over the phone what is wrong, and their story changes every time I talk to them and is completely different when my ex-husband calls, but they will give us nothing in writing.

Now I'm faced with filing bankruptcy because I am neither willing nor able to pay for a car that doesn't run while I find alternate forms of transportation and I can't afford an attorney to try to sue them. I am a single mother working 2 jobs and I bought the car because it was inexpensive and had a good warranty, and Tempe Kia told me if it broke down they would provide me with a loaner car until it was fixed. It seemed like the perfect car for someone who can't afford to have unreliable transportation. Desert Kia wouldn't give me a loaner car for those 10 days because they say Kia dealerships each have their own loaner car programs and they don't honor each others' programs even though they are all Kia dealerships.

Please don't ever buy a Kia, and if you already have one, make sure you get all the maintence work done at the Kia dealership at the proper times - otherwise your warranty will be worthless, regardless of the work that needs to be done.
     
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Miserable Customer Service/Business Practices
Posted by on
Rating: 1/51
CALIFORNIA -- I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless they talked to him personally, even though they have the leasing paperwork right in front of them and can see that his last name and mine are the same. They absolutely refuse to fix their mistake.

The documents they sent me are something they filled out with an incorrect address and incorrect last name and expect me to get it notarized and send back to them, otherwise, I will have to pay taxes on a leased vehicle. I honestly think they did this on purpose hoping that I would not notice, or that the time would be up and I would have to pay the $1500 for the taxes on the car. I can't believe anyone can be that ignorant when typing in names and addresses.

The customer service person and supervisor that I talked to just kept saying the same thing about how my husband would have to call and get his name corrected even though they knew it was incorrect and it was their fault. This is ridiculous and there is no reason they could not fix a simple misspelling and send me the correct paperwork.

Of course this is the just one of a number of problems I have had with the financing department and Kia motors. I absolutely will never get another Kia. And I advise anyone thinking of dealing with Kia to seriously investigate other options. I like the car I have but despise the customer
service and how they do business. As soon as I can get rid of this leased vehicle, I will never do business with this company again.
     
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Customer Service Is Only For The Credit Worthy
Posted on
Rating: 1/51
SHEFFIELD, ALABAMA -- After having my credit reviewed and my mother's credit reviewed, the salesman wanted us to drive a 2015 Kia Soul. I had called the Sheffield, Alabama dealership prior to my going to Kia to inquire about an advertisement I heard over the radio for Labor Day. The advertisement reported that with an $88 down payment, employment, and a certain income per month, one could be approved to drive a new vehicle off the lot. If the dealership was unable to live up to it's word, the customer would be paid $1000.

I shared with the Manager, Daniel during our phone conversation that I had a very negative experience with the Sheffield dealership in the past. He assured me that there would not be a problem, and told me to come on down to the dealership and ask for him. Prior to my driving the Kia Soul, I reminded salesman that I did not want to even drive a car if the down payment was going to be higher than the $88. He assured me that mine and my mother's credit had been checked. He proceeded to tell me that after speaking with the manager, Daniel that there would be no problem with financing.

After numerous phones calls the next day, with no response, I continued to seek the status of my application. During one attempt, I was transferred to the finance department to be told that my application had not even been reviewed, and assured that Daniel would return my phone call. This afternoon, I called the dealership to learn that Daniel is off today! I was transferred to the finance department to be told that they would have to call me back. Believe it or not, the finance manager called me back to tell me that I needed $2500 to $3000 down. I even inquired about their advertised program "$5000 above blue book value on any trade" to be told that a car payment would probably be over $800. I asked to speak with the owner of the dealership or be provided a number for the corporation. The finance manager informed me that the owner was very busy and he would hate to take a message from me and the owner not be able to return my call. I requested a return call from the owner and the Manager, Daniel.

I will be documenting the days, and seeking the guidance of an attorney. Sometimes in life, one has to stand up for what is right. I don't want this dealership to harm other individuals. Shame on their practices!!
     
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Bad Service - Felt They Tried to Intimidate Me- Gender /Age
Posted by on
Rating: 1/51
CARBONDALE, ILLINOIS -- Kia 2009 Sorento had new tires installed and back brakes 1-27-2014 & at that time the oil pan gasket and value gasket was replaced. Had been notified of the oil seepage in Dec. 2013 and since they said not urgent I had work done in Jan. 2014. In Feb. 2014, noticed what I thought was oil leaking on my carport; took car in to dealership and was told they had failed to reconnect a coolant hose. April 8 2014, took car in for regular maintenance, oil change and lube; check list and computerized invoice was folded in half and handed to me with no comment made about any problems. The next day (4-9-14) I reviewed the inspection check list and saw the notation that there was an oil leak from the oil pan gasket and the value cover gasket; these had been replaced 1-27-14. On the computerized invoice it stated that work was recommended but not performed that I would have work performed later. This statement was untrue, I had not been notified of the problem. I talked with Ser. Dept. Mgr. 4-9-14 made arrangement to get loaner car when work could be scheduled; the gaskets had to be ordered. I told him of the false statement on the invoice; he questioned the Tech and was told "he thought he had mentioned it to me". Finally got car in for repairs 4-14-14; drove loaner home, got call car was ready at 245p. When I got home, I compared the inspection sheet from 4-8-14 and 4-14-14...tire tread depth and remaining brakes front and back were Grossly Off...from 4-8-14 to 4-14-14 I had only driven 154 miles (mileage is noted on the inspection sheets). I called again 4-15-14 excuses were made but Tech finally said the inspection 4-8-14 was correct; they had hurried to get my car finished and had not done measurements correctly. Things went down hill from there; was contacted by a Manager later that day and told him the entire problem. On 4-16-14 was contacted by Public Relations who tried intimidation by asking several times "what would it take to make you happy" the third time I said "pay off my car and give me a three year lease on a new Kia Sorento ( no, I did not want or expect that at all but was really tired of this conversation) I was told let me see what I can do.
Long and short is, as of this date have heard no more from that Kia dealership.
     
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