Extended Warranty Policies and Customer Service Layaway
COLUMBUS, OHIO -- We purchased a mini bike, 3Ds, a 12-in-one table, we had put it in layaway at the Hamilton rd store. well we bought the extended warranty on the 3Ds and the mini bike, well we went to get the stuff out of layaway, they did not have the 12-in-one table they gave me a hockey table instead, so my son was out of that present because it was seasonal product and they were sold out. so my son had to get something else for Christmas and he was so upset because Santa bought it for him. Then the mini bike was taken out of the box and it had been ridden and the throttle cable wasn't adjusted and it leaked fuel really bad so we called motovox and they said Kmart did not enter our warranty in the computer. So we had to take the mini bike to Kmart on Brice rd because Hamilton rd was going out of business, well the second mini bike we have the chain tensioner went bad and the break handle broke we contacted the warranty department and they gave us the run around and I finally talked to a gentleman named Ray very nice man said to send the pull string to them and Sears would send our money back, well now we are being told they are wanting to send us a gift card for Kmart or Sears, they do not have the bike the bike is no good, we returned one of them already now we are stuck with a bike we can't ride. The bad thing is that my 10 year old is out of his mini bike and out of a12-in-one game table from Santa. Your customer service is so rude. I am really disappointed in the service we have received from these companies. The cashier at Kmart did not no nothing about your warranty or did not give me the paper work to read. They did not explain anything. They did not put the warranty in the computer. This has stressed my family out being taken advantage of, it is sad when you cannot buy something for your children and trust the store to make it right for the child who believes in Santa.
All we asked for is our money back so we can get our son the present he deserves. The reason Kmart did not care about their customers they knew they was closing the store and the employees did not care they were losing their jobs so what did they have to lose. The day we was there in layaway they lost a ladies layaway and they made her wait 3 hours for it and they knew she was on oxygen. So I would appreciate someone to take this matter seriously and other complaints that your customers send you. Customer service is what keeps people coming back, we, will not come back to either store, at least Walmart treats us with respect.