Kmart Martha Stewart

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False advertising about Martha Stewart Christmas tree
Posted by on
For a couple of weeks I have seen a Kmart commercial about a Christmas tree. I need a new tree this year so I have made it a point in the past few days to really watch the commercial to see if it was what I wanted. I want a prelit, rotating tree. The Kmart commercial I am talking about is where the neighbors come to the door wanting this husband and wife to gor Christmas caroling. He tries to get out of going by stating that putting the lights on the Christmas tree will take a long time. Meanwhile, his wife is in the background, plug the tree in, and everything is done in about 3 seconds. Immediately after that, the commercial shows a tree rotating with lights and the information Martha Stewart treem at Kmart for $79.99 Well when I made a special trip with my 2 young kids in tow to the local Kmart in Maryville, TN, do you think I actually could buy what was advertised? Of course not. The prelit, rotating tree was $179.99 No one in the store could help me, of course they hadn't seen the commercial and weren't willing to try to help me. Therefor I called Kmart corporate while standing in the store. The man on the phone seemed to know what I was talking about right away (which makes me think I wasn't the first to call). He said it didn't rotate in the commercial when she plugged it in, which I agreed with and he told me that at the end of the commercial when it was showing it rotating, well that was for "special effect". I told him that was "false advertising" and that part of the commercial should be pulled. That was my last trip to Kmart. Walmart and Target, here I come!!!!!
     
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Anonymous on 11/18/2006:
Come on, be real here. They make little kids toys "fly" too, but I doubt there's a tiny pilot inside steering it. Use a little common sense next time.
Skye on 11/18/2006:
I have also seen that commercial. I don't recall seeing it revolve, but I could swear the commercial said the tree was on sale for 79.99. I am going to K-Mart later, I am going to see what they have for 79.99. It is a very pretty tree, well the one on tv is anyway.
Nohandle on 11/18/2006:
Pirate, my pet, I know it's difficult to be pleasant..but give it a try. Tonyak, I don't expect Walmart or Target will be any better. All any of them want to do is get the customer in the store. Then, buyer beware.
Anonymous on 11/18/2006:
Nohandle, my pet, all is well, just pointing out the obvious.
Anonymous on 11/18/2006:
Nohandle good comment! Tonyak you can buy the lights for a fraction of the price and make a tree like that for next to nothing. You must remember you are paying for a name and she is a fraud. They do however make small ones that do rotate. O and Pirate is short for Scrooge!

Skye on 11/18/2006:
hi Lidman
Nohandle on 11/18/2006:
Ah Pirate, you have finally acknowledged my presence. I am delighted beyond word. I certainly hope you, Mrs. Pirate and Pirate, Jr. have a lovely evening. What's in the crock pot tonight? I might invite myself over.
Anonymous on 11/18/2006:
They are at the symphony, I'm busy with paperwork and working on a research article.
Nohandle on 11/18/2006:
I hate that. I so wanted to see your high tech kitchen. The evening meals over here have been prepared on the very same Bunsen Burner I swiped from high school and I really wanted to see how things are done now. Perhaps next time.
tonyak on 11/18/2006:
Excuse me Pirate, but no common sense is required here since Kmart does sell a rotating Christmas tree. It's just for $100 more. Which is contrary to the ad. Seems you missed the point. Therefore, I'll explain it to you. Their rotating one is $179.99 not the $79.99 they advertise on tv. Merry Christmas to you!
Anonymous on 11/18/2006:
I don't think they make a rotating tree, but thanks.
Anonymous on 11/18/2006:
Why does anyone want a rotating tree???
tander on 11/18/2006:
To all "my pets" don't shop at K-Mart, if you bought the rotating tree, in a week it would be a no rotating tree. K-Mart sells JUNK!!
Anonymous on 11/18/2006:
I checked their website, the tree doesn't rotate, but the stand does. Interesting.
DebtorBasher on 11/18/2006:
A heads up to Tonyak...if you look at the ads in the newspapers and you see those Christmas tree advertisements...the gifts they show under them doesn't come with the tree either...just so you won't be disappointed again.
tonyak on 11/19/2006:
Doesn't anyone read all of a post before they post. KMART DOES SELL A ROTATING TREE!!! Yes they do make them. Rotating trees rotate so you can see all of the ornaments. And the kids like it too. By the way, My sister bought one a couple of years ago. It was from Kmart, it rotates, and actually, it still works.
tonyak on 11/19/2006:
Also, the stand, the tree, and the lights all come together as one packaged item. Hence, the lights are on the tree, the tree goes in the stand, and then the tree rotates. Thought you might need it spelled out.
tonyak on 11/19/2006:
Pirate, not a chance!!
Anonymous on 11/19/2006:
tonyak: Good post!
DebtorBasher on 11/19/2006:
I'm not doubting rotating trees, I've had family memebers who's had them...I'm just saying it's not false advertising because they were advertising the sale of a lighted tree on the commercial...they were not advertising the tree as a rotating tree...although Kmart may sell rotating trees, that was not what the commercial was for and that's not the price it adverstised it for.
tander on 11/19/2006:
Give the tree another year and I predict it'll be shedding it's needles *LOL*
DORCAS on 11/20/2006:
Tonyak, it's really frustrating that you have to watch a commercial over and over again just trying to find out the actual item they are selling and all the little *informations* in smallest print possible at the bottem. I've seen the commercial and I don't think it is over the top to think the tree revolves. Unfortunately that's their way to get you in and hopefully but the one for the extra $100.00. It's commen sense to not expect the gifts under the tree to be included but they have to spell it out so people don't sue. But some of the advertising is so subtle that you don't know till you get there. Perhaps you could purchase the prelit tree and try to find a stand in another store that rotates. They do exists I just can't remember where I've seen them. Maybe a Michaels or a store of that type. Do some research via internet before you make another trip with little ones in tow. Good luck.
rnick821 on 11/20/2006:
Just as a point, I bought one of the K-Mart non-rotating trees from the Martha Stewart collection 2 years ago...Or maybe it was last year...can't remember. Anyway, for the price (I think I paid $69.99 on sale) it's really an awesome tree. I can put it together in about 5 minutes, the lights are already on it, it looks great, etc. Nothing strained my Christmas relations with my wife more than trying to put the lights on our old artificial Christmas tree.

Of course, I'm not excusing K-Mart...although I am sure that their lawyers approved the advertisement long before it hit the airwaves and it is more than likely not false advertisement, it does sound somewhat deceptive, which is never good. 'Tis the season, I guess.
DebtorBasher on 11/20/2006:
I agree with rnick...and if they would have specifically stated on the commercial that you are getting a pre-lit rotating tree for that price, it's not false advertising. It was a misunderstanding on your part and it happens to everyone...we just move on and learn from it.
Anonymous on 11/20/2006:
I'm afraid I disagree!
Anonymous on 11/20/2006:
False advertising (or more mildly, deceptive advertising) is an act of deliberately misleading a potential client about a product, service or a company in general by reporting false or misrepresenting information or data in advertising or other promotional materials. False advertising is a type of fraud, and may also be considered a hoax.

False advertising is often a crime. In some countries advertising practices (including "truth in advertising") are regulated by a government authority (FTC in the USA), in others the advertising industry is self-regulated and professional associations combat false advertising.
DebtorBasher on 11/20/2006:
Pirate, if you disagree with me, you BETTER be afraid!!! Be VERY afraid!
DORCAS on 11/21/2006:
Well put Lidman. Anyone remember the "olden days" when commercials had to put brand X in order to compare with the product being sold? I wonder how they get around that these days since they are now able to use brand name against brand name. I know for a fact many of these products do not hold up to what is claimed. I guess there is always some loophole to keep them out of court tho. Sorry to be off the lighted tree subject but I see so much false advertisement anymore that it's a hit and miss when you purchase anything nowadays.
DebtorBasher on 11/21/2006:
I remember that DORCAS (congrates on your star)...when I used to was cook shows, there was tape across every spice container and every box and bottle they'd use...LOL.
DebtorBasher on 11/21/2006:
when I used to was cook shows // when I used to WATCH cook shows...
CaptainSpaulding on 11/21/2006:
Did you hear about the new "O.J. Simpson Talking Christmas Tree" from News Corporation? It just keeps repeating "I don't rotate, but if I did rotate, this is what it would look like..."
DebtorBasher on 11/21/2006:
LOL!
DORCAS on 11/21/2006:
Thanks DB. I feel so important now ****
DebtorBasher on 11/22/2006:
DORCAS, you can now seat yourself at the "Important" people table...LOL.
Kittencuddler on 10/03/2007:
I bought that rotating prelit Christmas tree from Kmart, the martha stewart one, it lasted almost 2yrs, half of the lights went out! and just missed the deadline for the warranty!! so they wouldn't take it back!! I have been looking for a rotating prelit Christmas tree since then, and NO one has them, I have looked through the whole internet!! if anyone out there knows of a place, please let me know.. I do NOT want to buy just a rotating stand, I want the prelite rotating tree, I LOVED that tree! beautiful!! Thanks... Kittencuddler68@msn.com
DebtorBasher on 10/03/2007:
I was going to say I've read this before...yeah...it's the same one from November of last year!
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Glass Ornaments
Posted by on
PLYMOUTH, MINNESOTA -- This year marks the first year my family will celebrate Christmas in a house of our own. My husband and I chose K-mart for our decorations, because the ornaments are beautiful and affordable. They even have beautiful ribbons to hang the ornaments with, instead of those ugly metal hooks. We opted for the ribbons, not only because they looked good, but because we have a 16month old daughter. We thought they would be safer than hooks. So, while my husband was out getting an extra strand of lights, I stayed home with my daughter, to tie the ribbons on the ornaments. (sadly, they came pre-tied, so I had to untie them first, but no biggie) My daughter cam over to see what I was doing and picked up an ornament. now, we only got a few ornament that were glass, for safety reasons, and we planned to put them high enough on the tree that she couldn't reach them. the one she picked up happened to be glass, so I immediately reached for it to take it away. before I could get to it, it exploded in her face! tons of tiny glass chards all over the place! she is fine.

She has a small cut on her face and was really scared, because I screamed and grabbed her off the floor so fast. She had glass pieces in her mouth, eye, and nose, but we managed to get them all out. A visit to the ER proved that she hadn't swallowed any, so all is OK. My local Kmart was nice enough to take back the unopened package was well as the package with the broken ball. We got some shatterproof plastic ornaments from the same collection. Just a word to the wise to be careful with these balls.

A visit to Martha Stewarts website just sent me back to Kmart's website. I know Kmart did not design these products, so I didn't bother to email them . I hope no one else has something like this happen to them. It was the worst experience in my 16 short months of motherhood.
     
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MRM on 12/03/2007:
Its good to hear that your daughter is in good condition.
GothicSmurf on 12/03/2007:
Glad to hear your daughter is OK, but I don't know what you want the store to do. You know that glass breaks and you could have re-tied the bows after your daughter went to sleep. Or put them back in the box with the top on after tying the bows.
thensider on 12/03/2007:
Oh, I'm not asking the store to do anything. in fact, I think I wrote in the post, the store was very understanding and let me exchange them for shatterproof ones. I will be the first to say that I shouldn't have purchased glass balls, for the same reason I didn't purchase the metal hooks. I just posted this review so people would be careful. My local Kmart was very nice and I don't feel that they are at all to blame. I have been in customer service my entire adult life and honestly, did not expect Kmart to take back the set with the broke bulb, but I figured it wouldn't hurt to ask. I consider myself lucky that they did.
sarahnkrystal on 12/03/2007:
That was wonderful of K-mart to let you exchange them. I know, as a mother of 2, that moments like that are awful and heart-stopping.
thensider on 12/03/2007:
it certainly was! I felt horrible for even buying the glass bulbs in the first place!
CrystalSword on 12/03/2007:
Glad your wee one is okay, thensider!

Even though our tree will be four feet off the floor, all our ornaments will be of the unbreakable variety yo keep the dogs safe.
Nohandle on 12/03/2007:
Crystal, Sylvester used to knock the ornaments off the lower third of the tree. Everyday he'd do that. I'd come home and hang them back on. After a while I just gave up and left the tree like it was. It was an interesting sight. Thensider, don't feel guilty.. these things happen. You've alerted others and that's what matters.
thensider on 12/04/2007:
Thank you everyone! We decided to put the tree on top of a table, weird, I know, but then she cannot reach it at all, and we don't have to leave the bottom of the tree bare, like we were planning on! :)
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High price-poor quality
Posted by on
BAKERSFIELD -- I just wanted to write this to let everyone know if you are going to be buying curtain rod rings DO NOT BUY MARTHA STEWART BRAND. I purchased 3 packs at K-Mart, they were double the price of any others, I purchased them anyway thinking that the quality must be very good. Wrong. These were the worst quality I have ever seen. As soon as you squeezed them a handful broke, and the rest wouldn't even hold my material, and my material is very light weight. Cheap, Cheap, Cheap. Do not waste your time and money, you'd be better off going to the 99 CENT STORE or using paper clips
     
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Anonymous on 04/23/2006:
It's a good thing
Anonymous on 04/23/2006:
Pretty soon Martha will be in jail again for being part of a shower curtain ring!
DORCAS on 04/23/2006:
I wonder if Dale Griffen "The Shower Curtain Ring Guy" is still doing business? :-)
Anonymous on 04/23/2006:
lol Dorcas, I thought about him!
tander on 04/23/2006:
A lot of K-Marts merchandise is low quality, especially their clothes.
Ponie on 04/24/2006:
I have refused for years to buy anything with the Martha Stewart name attached to it. I live in the shadow of the original KMart world headquarters. I've been active in our local govt. for years. As a worker/volunteer--not politics. As such, I've been privvy to the 'skinny' on how she got into KMart in the first place. The individual involved is now long gone, but she continues on. I think the store began a downward slide not long after she became a 'part' of it. Long live the queen of manipulation!
Anonymous on 04/25/2006:
Ponie and Martha, sittin' in a tree, K-I-S-S-I-N-G!
BrentJ. on 05/02/2006:
Like I told you before Martha Stewert is a cheap w h o r e. Don't trust her or her products.
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False Advertising
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GREENVILLE, SOUTH CAROLINA -- On April 12, 2004 I purchased the Martha Stewart Santa Monica Bar Set from kmart.com The ad said you get four tall bar chairs and a bar stool and a pentagonal bar table on sale for $ 170.00 regular price $ 218.00. They sent me the bar chairs and stool for $170.00 plus 129.00 shipping and handling but no BAR TABLE. I called and they said they were out of the Bar tables and they were sorry there was nothing they can do. I have a copy of the ad and picture with the price on it of what I ordered. I want my complete set what I ordered not just the stolls. I do not need bar stools with no BAR. I am trying to get sombody to help me. I think Kmart should be prosocuted for this. All they want to say is sorry and you can take the chairs back to the nearest Kmart and get a refund, But you don't get a refund on the shipping and handling charge that was 129.00. I would like my bar set that I paid for not half of it!!!
Sandra
     
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gman3fan on 04/29/2004:
Sure, take it back to your local Wal-Mart anong with your $129.00 bill for shipping it to them.
Slimjim on 04/29/2004:
Isn't the table just on back order and being shipped as soon as available? When did they give you as a date to complete the order?
Paul Pickle 6969 on 04/29/2004:
Why would you spend $129 in shipping when you could have bought the same table and chairs in a local Kmart? Heck, even if the closest Walmart was three hours away, you'd still save $129!!
maryland on 05/15/2004:
I found the same bar set on kmart.com today and thought it was a good deal. After reading further, it said "Sorry, due to seasonality of this item, the table is no longer available." I don't know when the table was no longer part of the set, but they should have made a special effort to make sure it was understood before it was delivered to you. Have you contacted the BBB or consumer affairs? They may be able to assist you in getting your money back or using it towards another item (maybe even a goodwill gesture that includes your shipping cost). Like you said, shipping costs are hardly ever refunded, mainly because the company pays a on-affiliated shipping company for deliveries.
karydwin on 05/19/2004:
If you read the description of the item, it says:
"Martha Stewart Everyday Santa Monica Collection Bar Chairs.
A perfect complement to the Santa Monica Collection Dining Set, the Santa Monica Collection Bar Set features four tall bar chairs with footrests, a bar stool, and a sturdy pentagonal bar table with two hidden, easy-access shelves. All are made of powder-coated steel to resist rust. Sorry, due to seasonality of this item, the table is no longer available."
The picture shows all of the pieces so that you know how the set looks together. I have been looking for the same set myself and you have to read the entire description before purchasing something based on the picture.
Dissent on 05/24/2004:
Same experience here. When I noticed that they shipped chairs only, before signing for delivery, I called customer service.
This has been happening to a number of people, and they are aware of the issue. They were quite polite, but the rep stated that the order was for the chairs only (despite the picture and the description of the "set" and the part name saying "bar" in it too). The "no table" part was classic "fine print" and in my opinion unenforceably deceptive.
I said I really wanted the bar, and could they find one, and the stools are useless without it. They said no, and something about if I sent it back they wouldn't pay for shipping (which was almost as much as the item.)
So I asked to speak to a supervisor, who was also quite polite and understanding, but couldn't do anything. I asked if I should just refuse delivery, and he said that was probably the easiest thing to do. I thought about accepting and then trying to find the bar (or seeing if they would provide, and they did say they could try to tell me the manufacturer) but decided--after saying I had ordered in good faith (and even e-mailed pictures to friends and announced a party around it!) that about the only way I wouldn't get stuck with the delivery charges was to refuse delivery.
I wrote in the Bekins Haul Info Box "Delivery Refused--Not as Ordered. No "BAR" Table." and signed there but not where it acknowledges receipt. Then I called American Express (who are VERY good to their customers) and put a hold/dispute on the charge.

BOTTOM LINE: K-Mart knows about this problem. Their description and presentation was misleading, probably unintentionally, and I think they will not fight hard anybody who disputes the charges. I just wish I had the item!!!!
Jae on 06/29/2004:
On 5/13/03 I was given a rain check for the same bar set. I called and was put on hold for 36 minutes. I called again and talked to a manager. I was told there were a number of problems with that set. All of the bar tables were broken in shipping. All chairs were back ordered. I still have my rain check and I'm still waiting! I think Dustin Hoffman was right in 'Rainman' when he said "K-Mart sucks"
Anonymous on 04/17/2006:
1.the boxes might have been shipped seperatly.
2.the ad price is different then online price(if your talking about the ad paper you get in the mail).they list different prices online and in store.when you count in shipping and handeling it all comes out to about the same..
3.as far as I know when you return the item that you purchased online you get back shipping fee..I could be wrong though.
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