Kroger Consumer Reviews - Page 6

BLACKSBURG, VIRGINIA -- My wife visited the University City Blvd store late in the afternoon on Sept 4, 2012 then drove straight home. The next morning, her left rear tire of our 3 month old new car was flat. I checked it and found two nails. The dealer said because of the location of one nail in the sidewall, the tire was not repairable.

I spent $250 on a new tire and returned to Kroger to file a claim. They forwarded the claim to a third party (Sedgewick CMS) who denied my claim and said there was no appeal. I have no clue what they based the denial on because they won't respond to my requests for more information. Seems to me Kroger just hides behind this "company" to get out of paying for their issues.

COLLIERVILLE, TENNESSEE -- The purpose of this review is to compliment several employees at the Kroger store location on Houston Levee in Collierville, Tennessee. It should be SOP that employees are courteous and treat customers with respect but unfortunately this does not always happen. I was in Kroger yesterday and two employees I believe are an asset to Kroger. Their names are **. ** was the checker and not only was she very friendly she went out of her way to help me with my groceries. ** offered assistance to transport my groceries to the car. I am more than capable of toting my own purchases but the point was the service was offered.

In my 20+ years of shopping at Kroger this has only happened twice which is really inexcusable. The other time was last year and the offer was made by a former Schnuck's employee. By the way Schnucks was constantly lauded for their customer service and deservingly so. The employees at the Houston Levee location, for some reason, have a better handle on customer service than the Byhalia location with the exception of ** who has on more than one occasion gone out of his way to help me. I do think the employees at the Byhalia location need to take a page out of the customer service book from their counterparts on Houston Levee. Finally, these ladies are a credit to the Kroger Company. Thanks.

ALLEN, TEXAS -- I went to Kroger yesterday and bought some boar's head bologna. they DID NOT GIVE ME WHAT I ORDERED AT THE DELI and they over-charged me. I ask for the advertised bologna and at that time I told the girl behind the counter that it was not the advertised one. SHE TOLD ME NOT TO WORRY WHEN I gave them my card at the checkout counter the price would change. Well it not only did not change when I got home they charged me. 50 cent more than the price posted at the counter. I am through with this store. I know that there are others in my area and I just hope they are more responsible than the one I have used for years.

HARDY, VIRGINIA -- I love Kroger rotis chicken. They advertise fresh cooked by 4 PM daily. It appears they cook too many chickens at one time and then reheat them daily until they are black with overcooking. The employees try to tell you that it is the new seasoning. If you buy one you cannot eat it as it is so burned. This has been happening for months.

I have complained to the managers but I can never find a chicken that is not burned when I shop. It is as if their attitude is "If you don't like it go somewhere else," knowing that this is the only big store at Smith Mountain Lake. I do try to take my business somewhere else lately as I find it annoying not to be able to buy a good rotis chicken on any given day I shop. Where is management these days?

RONCERVERTE, WEST VIRGINIA -- My wife worked for this Kroger for about a year and she has some health problems and she did a good job if I say so myself. She found a better job and gave her 2-week notice. During that 2 week-notice she became sick and went to the doctor and received 2 shots. She gave Kroger the copy of the doctor's excuse the next day. Her new job called her up and asked her if she was all right. He said "What do you mean? The lady said we received a fax from Kroger with your doctor's excuse." The Asst. Managers name is **. Please remove this evil person from the Kroger Co.

RUFE SNOW KELLER, TEXAS -- Congratulations on becoming an outstandingly well stocked and clean store that offers a great variety of groceries including a wonderful variation of healthy organic products that include fresh fruits and vegetables. As a culinary chef who enjoys using healthy meats and organics in the meals I prepare have a problem with the brash rudeness I receive from mainly your male employees who seem to lack normal social-filters of politeness and manners when checking out and assisting customers. They are not trained to recognize the products Kroger sells.

Let me give you an example. While purchasing groceries June 2, 2012 @ 8:50 PM I entered a checkout lane with my husband. ** was the cashier. He greeted my husband, took and swiped our rewards card and proceeded to scan in our items. He pulled a plastic bag of bulk dates and commented to everyone around us that it looked like I was buying large cockroaches. He would not stop with the comments regarding my produce. The 3 females on staff included the customer service representative commented to him that he was being rude to the customer but left.

He then rudely demanded of me "What is this?" I replied red faced that those items were called “dates”. He then demanded answers of me for many of the items I was purchasing questioning why I was spending extra money for organics. My husband, a Physician, attempted to explain to him why we felt organic were important and your cashier cut him off. We left with our groceries with ** yelling rude exit remarks. ”Hey, Like try to have a nice night.” I will spend my grocery money at Whole Foods or Central Markert where staff is better trained in customer service.

BARTLETT, TENNESSEE -- I have never been to a place and felt so uncomfortable. It seems like the managers are out to get this caucasian, hard working girl. She's always picking up shifts and coming in early or staying late. I have never been racist but seeing this happen to this girl is just so sad. She tells me stories all the time about the head manager Mr. ** always making comments to her while she's not on the clock. Picking on her for talking to an employee when really, he should be getting onto the employee who is on the clock. I have never felt so sorry for someone.

There is never enough baggers but yet, a lady will go and complain when her detergent busted all over the floor when the belt was full of groceries, seeing there was no bagger to help, just let it fall over but yet go complain about it. It seems like the harder you work in the retail business, the less they notice how great of a worker you really are.

ANN ARBOR, MICHIGAN -- Today I was told that if 2 paper bags were not enough I could "go screw myself" by a Kroger bagger. When I confronted him he said that he said "have a nice day." This individual put all my groceries including fresh strawberries in one overfilled paper bag. When I asked him if he thought that bag could be moved without tearing, he angrily literally threw 3 items in another bag. This was at the Maple road store.

Last year at the Carpenter Rd store ALL the can machines were broke. I asked the manager to hand count them and he refused. When I emailed Kroger, they never replied and I actually emailed them twice! I have had it with the rudeness at both these stores (there have been other instances where the employees act like you are taking up their time). I will have my prescriptions moved and shop for groceries elsewhere.

FAIRBORN, OHIO -- I purchased a PUR water pitcher approximately 3 months ago. The top has a flashing light that alerts you to the need to change the water filter. This light stopped working. I tried to return to Kroger where purchased. They thought I must be stupid since it was purchased almost 3 months ago. I assumed because you change the filter when needed, you didn't have to replaced the pitcher. I was incorrect. I suppose you can just change both. My complaint is this, if the pitcher isn't warranted against defects, please state this on the box. I'd like to know, in advance, that I can get ripped off.

HOUSTON, TEXAS -- I was in the self checkout line when someone stole my wallet out of my purse, I could not get a manager for almost 45 minutes. When she finally came to check the video it was on camera both at the register and the front door, but she did not know how to work the parking lot camera, she did not seem concerned at all never even asked me my name or any information.

The Houston police officer was not even in the store when they paged her she was in a store next door. Why are you paying for services that does not benefit your Kroger customers? One other small detail, when the police officer finally came she told me I had to call the sheriff's department because it was, so why was she working there??? I was never even offered a phone.