CHERRY HILL, NEW JERSEY -- Spent 1500 on a rocket recliner. The arms had deep wrinkles in them. On their website these wrinkles were not there. They sent two replacement arms with the same problem. Then they changed their tune and called these wrinkles pleats. I wanted a refund but they would not give it to me offering store credit instead. Ugliest pleats I ever saw.
I am the third generation in my family buying La-Z-Boy furniture and I will be the last. I don't paying extra for quality, but when the quality has gotten so bad it's a shame. I purchased a recliner and the main reason I picked this individual chair was because of the firmness. I had the chair eight months old and the padding just all sunk on the seat and the back. The material was all sagging and threads started to separate. They replaced the seat and the back. A couple months later the same thing.
Now I have to put a blanket on the seat so I don't keep sinking. I can't do anything with the back. I can't believe how cheap the quality has gotten. I seen a recliner in Wal-Mart that was a lot stronger built for more than half the price. I should have read the reviews before buying the chair. Now I stuck with an expensive chair that is a piece of junk. I will NEVER buy another La-Z-Boy. And the generation of my family buying La-Z-Boy has stop here.
ARLINGTON, TEXAS -- Bought an "Astor" model recliner around $800. I bought it Jan 21, 2017. By early Feb, the seams on the flip up "foot rest" began to rip. Another month and the rip was 6 inches and growing. What does La-Z-Boy want to do to help? Charge me $125 to pick up and repair the chair. The quality of their products has bottomed out. I would recommend that you not get ripped off by La-Z-Boy... buy another brand. I SURE WILL in future.
If you're considering a leather piece, understand that the lifetime warranty on the leather in 365 days. We bought two recliner chairs. One is fine. The other has leather peel that we discovered after 373 days and we called the retailer. La-Z-Boy said the chairs were out of warranty. The retailer (Arrowhead area of Phoenix) paid on their own to have touch-ups made. Now we're developing more problems on that same chair. Forget the Lifetime warranty. La-Z-Boy does not honor it on leather, even though the sales people promote it as a major reason to buy La-Z-Boy.
WICHITA, KANSAS -- After only two years the arms we were told were leather are now delaminating. Like leather can do that. La-Z-Boy used to be the best but every time I tell this leather failure story people have already heard it about La-Z-Boy. I am going to try and warn everyone I can about this defect and don't buy leather from La-Z-Boy. When I talked with the West Wichita store they gave me two phone numbers that were no help as it wasn't under warranty. So if you buy a chair from La-Z-Boy just plan on one good year with leather.
NEVADA -- I bought a chair and spent over $500.00 with fabric protection. Within 3 months the fabric started balling everywhere. I called customer service and they came out and shaved the chair. That's all! I also told the guy when he was at my house I wasn't happy with the quality either. You could feel the wood in the arms. He said he would pass on the information and said he would see what he could do. He said he would email me the complaint that he sends to corporate and they would contact me. I didn't hear or receive anything via email for 2 weeks so I called them.
They said it's not a manufacturing defect what I was complaining about so they couldn't do anything for me. They don't care!!! Substandard quality and service is a joke!!! Once they get your money, they could care less!!! Don't buy La-Z-Boy! Steer clear! Save your money!
FT. LAUDERDALE, FLORIDA -- Bought in August 2014 a $2000.00 recliner. It broke/collapsed to one side 17 months later. Was told at the time of purchase ANYTHING goes wrong they will fix it. Emailed them got no response. Called customer service and was told they would come out for $109.00. They're telling me I have to pay for their inattentiveness to quality of their product. Seriously, do they even know what customer service is or standing behind their product? My chair should last years before having problems not months. Will never buy from them again, especially, after seeing so many complaints from other websites.
FAIRFAX, VIRGINIA -- The chair I thought I was ordering was identical to the one I was sitting in on the show room floor; lots of options not explained by the sales rep, until you complain about the quality of the chair delivered. It only took four weeks for a response, four or five phone calls and several emails later. The chair is not as firm or as sturdy as the one in the showroom; apparently there are "upgrades" or a method to sell you a more expensive chair not on sale.
The chair I purchased was $1,400 with a useless 5-year warranty. Ticket **. Purchased at 10900 Fairfax Blvd, Fairfax, Virginia. I have requested four times to be removed from this sales list. I got ripped off on a poor quality chair and very poor non-responsive service. I will never buy another product from La-Z-Boy. Even sent a letters to your ad agency and your spokesperson; Brooke Shields.
So each time I receive one of these emails I will add the name of the person who sold me the chair, the name of the store and the sentence about poor quality, very poor service and email it to the now 1,536 names in my address book, the more than 2,200 emails (will add the address of the ad agency and Brooke Shields to each email sent) in my company address book and ask each of them to spread the word on the poor quality of the La-Z-Boy chairs and the very poor service from the Fairfax store. We don't need a permit to protest in Virginia or Fairfax County. So you keep sending these email, you are getting a lot of free publicity.
WICHITA, KANSAS -- Bought two La-Z-Boy recliners from East Wichita Store, special ordered. I had bought La-Z-Boy in the past and was very satisfied with their product. The recliners that I bought were not their top quality, but since I had the one for about 25 years I felt that I would be safe if thinking these would be good for a few years. WRONG, the chairs were not the comfortable chairs that were on showroom floor, felt there was a lot less padding than the ones we tried in the store. Within four months they were very broke down, very uncomfortable.
Called Slumberland and they sent a tech to my house. He took pictures but did not sit in either chair. His report was that it was normal wear and tear. Protested this report and they said they would look into again. I had to call again and was told the report was same. We sit in these chairs about 2 hours in evening, I weigh 120 lb, normal wear and tear does not cover the condition these chairs were in. Called La-Z-Boy. They took a lot of information and were to get back with me, haven't heard anything. My conclusion is - I will never buy for Slumberland again. They do not stand behind their products. ALSO will not buy La-Z-Boy again since they ignored my complaint. Seems once they have your money they are FINISHED.
GLEN ALLEN, VIRGINIA -- Dye from leather coming off arms of the recliner. Called and had to wait over 30 minutes to speak with someone. Finally got representative who advised me that our Ultra Shield warranty did not cover this. We would have to either pay over $100 for a representative to come by to check on the arm and then be billed if over 1 hour or we could order a very small bottle of the dye for approx. $30.00... We elected to have the dye sent to us. Purchased the chair in April 2013 no children here only husband sits in the chair...and it has no harsh treatment!!
I am so upset with La-Z-Boy and would have certainly purchased furniture from them in the future had their customer service been up to par. They have the worst customer service I have experienced. Even Walmart provides much, much better customer service... and you could tell the representative that I spoke with could have cared less about the service they were providing. If purchasing furniture I would suggest you select a company known for providing excellent customer service because you never know when you may need it!!