La-Z-Boy Incorporated Recliners Consumer Reviews - Page 3

ALEXANDRIA, VIRGINIA -- I purchased a La-Z-Boy rocker/recliner on April 22nd, 2012. It broke on May 26, 2014 and I reported it the next day, May 27th 2014. I was told a replacement part would be sent to me in 10-14 business days and then I should call to schedule a technician visit. After 15 business days, I had still not received the part so I called to follow up. I was told the part was on backorder and would not be available until August at the earliest.

Facing two months without a $1300 piece of furniture, I requested the chair be replaced since the warranty text itself refers to "repair, replacement or substitution only at La-Z-Boy's sole discretion..." Apparently 2+ months without a usable piece of furniture doesn't warrant consideration for replacement. I had been considering and researching a La-Z-Boy sectional sofa to replace my current sofa, but have no intention of doing business with them again if a two month wait for repairs is standard and acceptable under their warranty.

SACRAMENTO, CALIFORNIA -- I started with one recliner that after constantly having to have cushions replaced due to the mechanism making holes in it & they kept breaking down within 3 months the company decided I should get a different chair. Great I do that & like the first chair I pay extra for added spring for support & once again they want me to pay for another fabric warranty & pick up & delivery which I refused to pay for since it was there idea I replace the piece they deemed defective. I won that round. The second chair came with huge gaps between the back of the chair & seat so your fanny fell into a hole & the padding & cushioning was far less than the show room model.

Went to the showroom immediately to complain & was told wait a while you have a year. This got worse quickly, I had to pay $70.00 to have a tech come out & tell me the chair was not made correctly, however it could be fixed. The next thing I hear is the chair (Todd Oldham design) was discontinued because they were badly designed so they could not repair it. I was told go pick out yet another chair.

Did that & again paid for springs & when it came in I was asked to come to the service department to make sure the springs were in correctly. First thing was the fabric the sales person said was the correct fabric for this chair had a np on it & the cushion was not only badly made the nap was running from side to side & not from front to back so it looked like a totally different color. So much for quality control.

Now the chair will not recline unless you have someone pushing the back down due to the "correct type of fabric" was keeping the chair from freely reclining. What is the point of buying a recliner that does not recline. After refusing to accept the chair the factory representative finally shows up & says it is made to specs, great it's made to specs but does not work. This took over 4 months for them to determine. I called them twice a week every week to complain & demand a full refund. They tried stall tactics but after I threatened them with legal action & threatening to call the TV stations, consumers affairs dept & the BBB I got a full refund it only took me 3 years but

I did get it. It is a shame that a person has to go through all this mess to be told we no longer put springs in our furniture & we no longer use the good foam for our cushions & the now high density foam cushions you are being charged an arm & leg for is really an 1/8" piece of what they call high density foam over the super cheap crappy foam they now use. RUN AWAY FROM THIS COMPANY - DO NOT BUY A THING FROM THEM IT IS ALL JUNK & WAY OVER PRICED FOR WHAT YOU GET.

FARMINGDALE, NEW YORK -- I bought a Lazy-boy recliner sofa in December 2017 for over $3000. and now a black piece fell out from under the recliner and the left recliner is so uncomfortable because the foam in the cushion didn't hold up. I can even sit on that part of the couch and I called the Store and then the service center and then corporate office. I got the same answer and it was its covered for 1 year. I am shocked that they don't stand behind their product. I will never buy from Lazy-boy again. BUYERS BEWARE YOU WERE WARNED!

SCOTTSDALE, ARIZONA -- $80 service fee, $60 an hour for warranty repairs. All La-Z-Boy is selling anymore is pure and simple junk. Bought Aug 2017, now it is unusable Oct 2018, for a $1000 purchase. Never again will I ever buy this type of junk if it is going to break down every year and cost $140+ to get it fixed.

ARLINGTON, TEXAS -- Bought an "Astor" model recliner around $800. I bought it Jan 21, 2017. By early Feb, the seams on the flip up "foot rest" began to rip. Another month and the rip was 6 inches and growing. What does La-Z-Boy want to do to help? Charge me $125 to pick up and repair the chair. The quality of their products has bottomed out. I would recommend that you not get ripped off by La-Z-Boy... buy another brand. I SURE WILL in future.

If you're considering a leather piece, understand that the lifetime warranty on the leather in 365 days. We bought two recliner chairs. One is fine. The other has leather peel that we discovered after 373 days and we called the retailer. La-Z-Boy said the chairs were out of warranty. The retailer (Arrowhead area of Phoenix) paid on their own to have touch-ups made. Now we're developing more problems on that same chair. Forget the Lifetime warranty. La-Z-Boy does not honor it on leather, even though the sales people promote it as a major reason to buy La-Z-Boy.

JOHNSON CITY, TENNESSEE -- I bought a La-Z-Boy sofa pictured in today's paper for the price of 949.95. The stuffing is so soft, and so flimsy. They came out and put more in stuffing but it didn't help. I just gave up. I expected better from La-Z-Boy. The sofa is gone worn out.

LATHAM, NEW YORK -- I will never buy from La-Z-Boy chair company again and I certainly have every intention of letting everybody know that. I went to a sales representative a week later and spoke with her about the quality of the chair and how I was disappointed and that I would like to exchange it for a better chair and her answer was, "I am sorry. I cannot help you with this unfortunately." Enough said.

We purchased a La-Z-boy sectional recliner about a year ago and have been completely dissatisfied with it. We found that the fabric is either too loose or too tight in certain seating areas making it very uncomfortable. The locking mechanisms to hold 2 sections together are constantly pulling apart and we have trouble closing the recliner sometimes. I have had La-Z-Boy recliners and sofas in the past and have loved them for comfort and longevity but we will never buy another one.

BUFORD, GEORGIA -- We bought 2 leather recliners a leather sofa and two tables a total of around 6,000.00 in January 2011. We paid for an extra $220.00 for the elite care for the leather and anything that could go wrong with the furniture. That is for 5 years. You get one year from La-Z-Boy. In one year the top of my husband chair had started to turn from a dark brown to a mustard yellow and is very hard.

We called La-Z-Boy Customer Service who told us we would have to go through Guardsman. Guardsman would not even come out and look at it, they told us that oils from a person body could change the color of the leather and they would not cover that but if your cat peed on it they would. So we called Customer Care, I told them that now my chair had started to turn the same color on the back. They ask us to send in pictures. We immediately got the an answer of they could not do anything about it because it could be from dust or sunlight, really. They were just coming up with whatever they could.

Finally I was told they could not do anything anyway I would have to call the store we bought it from. I called and spoke to the sales manager by this time it has been a year we have been going back and forth and we are really upset our expensive furniture is very embarrassing. Now he wants pictures we sent them 5 times, to the Mall of Georgia store and ask him to let us know when he received them, he never called. We took a copy to the store two weeks went by, my husband called several times and he was always busy and would not call back.

The final call my husband told the girl that he would like to leave a message that our next step is to get the local TV station to come and see our chairs and, tell them our story and have them come and talk to him about our situation. He immediately called back and told my husband that he had worked something really nice out for us but he did not work well with threats and did not appreciate my husband, leaving that message, with his employee. I know he did not even look at those pictures, he was not going to do anything. When my husband ask him exactly what was he going to do he hung up on him.

We will be going to small claims court I can't just throw away 1500 dollars. I also will call the department of consumer affairs, the Attorney Generals Office, and whoever I need to and maybe I will contact, a couple of my friends that do work at the local TV stations to see who can help us get the word out. Do not buy from La-Z-Boy you will be sorry.