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Levitz Furniture Corporation


34 Reviews & Complaints
www.levitz.com


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Protection/Warranty company is a scam: virtually unreachable and does not respond
Posted by Dwichman on 05/17/2006
SAN FRANCISCO, CALIFORNIA -- The Levitz Protection/Warranty plan is a total scam. Read on to learn about my claim experience and why you should seriously consider NOT shelling out your hard-earned dough for the protection plan.

I purchased a pair of sofas from Levitz about 3 years ago and at the time the protection plan that was pitched to me sounded like an excellent idea:

* 7 year protection plan
* Protects against any type of damage, e.g. spills, human waste, burns, etc.
* They fix or replace your furniture
* If furniture is discontinued they give you full credit towards a new item

For a mere 10% or so of the purchase price, this sounds like an excellent plan; especially for sofas which inevitably get stained, torn, worn, etc.

The Pitch: The salesperson explained to me that if I ever need to make a claim it's simple! Just call this number, they'll send someone out to repair it. If they can't repair it they'll replace it or give you credit towards a new one. Wow, that sounds easy.

The truth: Unfortunately I had two sofas that were damaged; one received a tear in the cushion, the other a wine stain...what luck. I figured no problem, call the number and get it fixed/replaced.

So I pull out my receipt and "Levitz 7 year warranty" protection plan flier, which I filed away like a good little consumer. I call the toll free number to make a claim. If you bought your furniture after such-and-such date (2002 or so) they give you a different number (877-429-2935) to call. So I call the second number and they offer several "convenient" ways to start your claim. You can speak to a representative, fax in your claim, or send an email to claims@warrantyservice.com. I figure lets do this through email since we're in the digital age - my email gets bounced back (email address doesn't exist). Okay, call the number and speak to a representative. After being on hold for a short time a representative comes on and gets all my information. Tells me I need to fax in the sofa details, such as make, model, etc. to a certain number along with my claim number which he gave me - after which a "technician" will contact me via phone within 7-10 days to clean the wine stain and replace the cushion with the tear. I fax in the details the next day and figure great, this will be easy. Within a week or two I'll have my sofas fixed. Good thing I paid for that warranty.

A few days later I call because I want to make sure they got all my information correct. When you call the number the menu gives you a couple of options: 1) File new claim. 2) Check existing. etc. When you choose to check on an existing claim you get a message that tells you to send a letter to a Florida address with your claim number to get the status of your claim - after which the automated system promptly hangs up on you. This company makes every effort to keep you from speaking to an actual representative. Honestly, I have to send a letter through the mail to get the status of my claim? Since I'm on the West Coast I figure this must take at least a week to get a response back (my estimate is actually quite wrong, read on...). So I figured out that if I choose the menu option to file a new claim I can actually speak to a human being. The representative said that they received my fax and everything was in order - there was nothing else for me to do but wait...great.

About 2 weeks pass and no word. I call the number and again choose the menu option to file a new claim so I can speak to a human. The human tells me that they sent an email to the technicians to call me, and that's all the information they can provide. If I want more information I have to...you guessed it...send a letter to the Florida address requesting a status on my claim. I can't just call someone?

So I send a letter to the Florida address asking about my claim, and letting them know that nobody has called me in the 7-10 day timeframe. I figure I'll get a response in about a week (3 days to get there, a day to respond, 3 days to get back). It has now been over 3 weeks and I still have no response.

Let's see if I understand how this claim process works:

1) Jump through some hoops and phone number redirects, email issues, etc. to get your claim filed.

2) Expect to get a call from a technician, which never happens.

3) Call to get a status of your claim, only to be told to send in a letter.

4) Send in a letter, no response.

5) Go back to step (3) and continue on an infinite loop.

I think I've figured out how this company makes money.

My honest opinion: I think warranties are a load of crap, and especially this one. Very rarely do I hear of someone who paid for a warranty, and then actually (successfully) used it and was happy that they bought it.

I'd have to say that I'm quite happy with Levitz and their furniture style and selection. They make nice looking furniture, of decent quality at a reasonable price. We all know that it's not top quality, but it's certainly affordable. I would buy furniture from them again, but I would never opt for the warranty because it's a total scam.
     
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Posted by hotminky on 2006-11-06:
The warranty company that you are dealing with is Stainsafe. What you should do is contact the BBB, Consumer Affairs, the Attorney General and any other consumer agency in your state and explain to them exactly what is going on. They are giving all the Levitz customers a hard time and making it difficult for them to file a claim intentionally since the two companies no longer do business. Tell them that you want a refund of what you paid since they are not honoring your claim.
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No delivery NO money
Posted by NAHR2 on 01/06/2006
PENNSYLVANIA -- My Husband and I had put money down on a sofa at the Downingtown PA Levitz. Delivery was to be made the day after settlement in our new home. Which would have been on October 20th or so. We visited the store to make our final payment only to hear the delivery date was changed. That was not acceptable so my husband canceled the order. They stated corporate would send us a refund check for the money put down via check. Again my husband said that was not acceptable. He did not pay corporate he paid the store. I found out from the girls that Levitz had filed Chapter 11 at that time. Knowing this , they were still accepting purchases and money, credit cards etc from customers while I was standing at the Customer Service Window. Time went on, and we still had no refund check . They continued to change the dates for mailing. Today we called only to find out Levitz changed their policy and will not refund any money. But will issue credit? Credit for what? They claim there are stores still open in New Jersey where we could use the credit? Or we can go on line? On line? Please, the links to add to the cart do NOT produce anything? Imagine that?

Also we called the store and they said we have to have the original bill? Excuse me? WE have the cancelled check and we also have the order number. Customer service informed us we only need the order number because the system shows the credit. The gentleman in the NJ Store states he doesn't have access to such? Sounds like the run around to me. We also have the option to file with the Bankruptcy court in NY? Now you know we will never see a penny. Yet Levitz is continuing to advertise on their phone lines for consumers to buy? Isn't that Fraud? Wasn't it fraud back when they were taking money knowing the consumer would never see a product or their money back? Levitz has been turned over to a financial management firm. I do not know if many are aware that Levitz filed Bankruptcy.

It started as Chapter 11 , but it may have now gone to 13. No one is going to see their money or the product. LEVITZ took the money and NEVER paid the Vendors for your purchases! They too, tried to sell us the floor model...without a discount! Hey, people sat on it and kids jumped on it....We paid for something BRAND NEW....it is a shame that a CIVIL Law Suit cannot be filed or can it?
     
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Posted by classl on 2006-01-06:
Levitz was bought out of bankruptcy by a new
owner. On their website, the new owners
say they will honor previous orders, so you should probably contact them. Here is the address of thelink:
http://www.levitz.com/common/corporateinfo/default.asp#65

If you want a refund, you may be able to file a proof of claim in the bankruptcy, but I am not sure if the time has expired. Consumer deposits
are entitled to "priority" treatment in bankruptcy, which means they get paid before other "unsecured" claims, i.e. any money owed that is not the result of a "secured" loan, that is, a loan, such as a mortgage, where collateral was pledged against the loan. I am actually a lawyer that represents consumers in class actions and have brought claims on behalf of classes to recover deposits from bankrupt companies, but you rarely get back the full amount of the deposit. My guess is you are better off contacting Levitz and asking for delivery, which may take some time, but at least you should get your product.
Posted by guchiedad on 2006-01-06:
First of all, let it be known that I am also on the top of the list of Levitz-haters. I was also waiting for a refund, but I accepted the fact that it is not illegal for Levitz to continue to sell while under Chapter 11. It's technically not bankruptcy, but just protection from it. I was upset, because I assumed I would never see our money again. It was a painful battle, but we eventually got our refund after many various threats to them. You need to keep at it...
Posted by rak on 2006-01-17:
i too have had a recent refund problem with levitz. i put a down payment on a purchase which was never put towards my purchase or ever refunded. so in effect my down payment became a 'gift' to levitz through the recent bankruptcy shuffle. this seemingly amounts to corporate fraud...so maybe someone is gathering together a class action suit. if so...please let me know (supermogul@hotmail.com).
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Levitz nearly gave my wife a nervous breakdown!
Posted by Cjlee1 on 03/21/2006
SAN BERNARDINO, CALIFORNIA -- We bought a Cambridge Bed Set for a EASTERN KING (not Cal-King) and scheduled delivery for March 15, 2006. Everything in the store was entered properly, however, when the delivery truck arrived, they brought a dented dresser, a scratched nightstand, a blemished footboard, and bed rails that fit the Cal-King bed, not the Eastern King. The problem was that our mattress was too wide for the set-up they brought (in this bed set, the same head and footboard are used, but different rails are placed for a cal-king or a east-king). When the delivery man realized that they brought the wrong bed rails, he laughed and thought that it was funny. When we tried to refuse the furniture, the delivery people said "no, you have to call Levitz." We called Levitz in San Bernardino, CA to report the problem and schedule an immediate delivery of the new bed rails so our bed could fit... they said the earliest they could help us is Friday, which meant that we had to sleep on the floor for 2 days. The delivery people did not disassemble the bed frame, so I had to dismantle it and lean it against the wall so we would have enough room to place the mattress on the floor. We also called Levitz customer service (stationed in New York 800-445-8318) and talked to Zanity Mathews, who was very rude on the phone to us about Levitz. We talked to Tasha, Zanity's supervisor, and were also very sternly told that there was nothing they could do except communicate to the Mira Loma, CA warehouse to fix the problem.

The most that they were looking to offer was $150 cash back and $50 store credit for the inconvenience. We were not satisfied customers, but my wife really loved the bed set. I ended up taking time off work to drop by and talk with store manager Don Johnson. He understood the problem, but could not help other than to have the warehouse schedule a delivery. He said that only Levitz Customer Service could offer us more compensation than $150 for our trouble. When Friday came around, the delivery truck pulled up with the same people from Wednesday. The delivery man got out, looked at the bed rails in his truck and promptly told my wife that "these are not the right ones" and they would have to come back and give the right ones! They also told my wife to go to the truck to look at the new dresser they brought, but told her that it too was dented! She signed for refusing the shipment and we were stuck (again) sleeping on the floor with a dismantled bed set around us. That night I stopped by to the Levitz store to talk with 2nd store manager Roberto. He scheduled a Sunday delivery and told us that Levitz can indeed offer more than $150 as a cash-back for compensation. Levitz used to allow store manager to offer up to $500 cash back to customers for troubled orders or botched merchandise. Corporate Levitz took this power from the store manager and placed it with Customer Service in an attempt to control abuse of this cash-back and to cut costs to the company. We were furious with Levitz and immediately called Levitz customer service, and they again offered little help.

When we demanded more compensation, again, we met a stonewall and the answer was "no." When Sunday came we had been sleeping on the floor for 5 days. We got an automated message from Levitz saying that our delivery window would be between 11am and 2pm. Well, when 2pm went by and no delivery truck, we got right on the phone to Levitz Mira Loma warehouse (951-749-3000) and spoke to one of the supervisors. After checking the computer, she said that she sees that a Sunday delivery was scheduled and then CANCELLED!!! We never found out who cancelled the order on us, but we were again outraged and had to deal again with Levitz customer service, which again offered no sympathy, compassion, or compensation for their errors. I called store manager Don Johnson and he was sympathetic to our situation, and said that he could only contact the warehouse on Tuesday to get the proper bed rails because they were closed on Monday. Another 2 nights of sleeping on the floor.

A different set of delivery people showed up Tuesday and got us the right rails and furniture. We called Levitz Customer Service one last time to try to get more compensation for our whole plight. I spoke with Zanity Mathews again. This time she was sassy with me for no good reason- I was professional with her in telling her about the situation and asking for more compensation. She had the nerve to say "don't argue with me, I can see everything on the computer here!" What a customer insult! I spoke with her supervisor, Tasha, yet again. I told Tasha about how Zanity treated me on the phone and got no affirmative or negative reply. I interpret this as "well, it is what it is. Like it or don't like it, we don't care." Tasha was sure to be firm in saying that no more than $100 will be credited back to us. What? We were offered $150 plus $50 in store credit! Tasha said, "I see no record of that offer here on the computer. I can only offer you $100 plus $50 for your inconvenience. Good lord, what an insult again! I figured that our ordeal was finally over, and I'll just take the compensation they were offering and report Levitz and Customer Serivce to the BBB. What a terrible experience my wife and I had!
     
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Posted by dsmith68 on 2006-03-22:
You know, in the grand scheme of things, this really was not that big a deal. Most people wait weeks for delivery and re-deliveries. Seems like you had everything sorted out in a week.
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Faulty Merchandise from Levitz
Posted by Svilan on 01/04/2006
ISELIN, NEW JERSEY -- In October I purchased a sofa and loveseat from Levitz Furniture in New Jersey. After waiting 2 months for same to be delivered, it finally arrived on December 3, 2005. After sitting on the loveseat, I realized that both sides were broken as they wobbled and made a popping noise when one sat down. I immediately called Levitz and a service technician was sent to the house on December 17, 2005. After turning the loveseat over and inspecting it, the service technician determined that indeed the loveseat was damaged and advised us that he would put in an order for a new loveseat to be delivered within ten (10) days.

Ten days later, I received a letter from Levitz postmarked December 27, 2005 advising me that they were ordering a part to fix the loveseat and it would be delivered to my home. After calling Levitz customer service on January 2, 2006, I was told that indeed a part was ordered and that I would not be receiving a new loveseat, but they would be fixing the broken one. I requested to speak with a manager and was told that one would reach out to me, but to date, have yet to receive a call.

On January 4, 2006, I once again called Levitz and finally got through to Orlando who stated he is the Customer Service Supervisor (888-538-2558) and was told that the “old” Levitz no longer exists and was bought out on December 17, 2005 by the “new” Levitz, and that the new Levitz will not be honoring any of the old Levitz contracts, repairs, products, etc. The only thing they could do for me is to offer me a 50% discount and I would have to keep the loveseat “as is.” This is ridiculous as the letter I received from Levitz Furniture Company is postmarked December 27, 2005 well after the “supposed” new company took over and in that letter they state that a part is being ordered and delivered to my home.

I am both frustrated and disappointed with Levitz as I went to your store because I believed it to be a reputable place, but am now in a predicament I never believed possible. I cannot understand how Levitz expects me to pay $803 on their charge card for something that they delivered to me broken and now even refuses if anything, to fix the loveseat. I could understand if the loveseat was 6 or 8 months old and needed servicing, but “supposedly” the loveseat came from the warehouse and is brand new. Therefore, it is unfathomable how I am being told to keep a product which I paid hard earned money for that is not in top “A” condition.

I am now stuck paying for a broken loveseat. Please do not shop at Levitz.
     
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Terible Customer Service and Focus
Posted by Furious about Levitz Furniture Service on 10/26/2005
LEVITZ FURNITURE.COM, NEW YORK -- 26 October 2005

Mr. Mark Scott
CEO
Levitz Furniture Company
300 Crossways Park Drive
Woodbury, NY 11797

Paul Miner
3500 Westminster Drive SE
Port Orchard, WA 98366

Subject: Missing Furniture


Dear Mr. Scott,

In August of this year, my daughter’s doctor informed her that she would be having major shoulder surgery. The doctor advised me to purchase my daughter another bed so she could sleep better until her surgery. On 4 September 2004, I went into my local Silverdale, Washington Levitz showroom to purchase one of your Chelsea II Sleigh queen size beds that were on sale. The regular price was $549 and they were on sale for $199. The story was very busy so one of the sales people told me to go online to Furniture.com and purchase the bed there because there was a waiting line to get assistance. I said okay but asked the sales person to check on availability and potential delivery date. He went into your computer system and told me that there were sufficient beds in stock to get a quick delivery of with two to three weeks. I went on line and ordered the bed and was told that I had a scheduled pick up date of 15 September 2005 (Attachment 1). On 6 September 2005, I called your customer service line and was told that my order was on track and there were more than sufficient beds in the system to handle my order.
On 15 September 2005, I went to your Tukwila warehouse to pick up the bed but no bed in stock. The warehouse staff asked why I was there and told me that my pickup was rescheduled and that I would be hearing something soon. I was furious because no notified me of the change. On 28 September 2005, after not hearing anything, I sent your customer service another inquiry (Attachment 2). On 29 September 2005, I received a response stating that my pick up date had been changed to 27 October 2005 (Attachment 3). On 3 October 2005, I sent another inquiry (Attachment 4) and received another automated response (Attachment 5). On 5 October 2005, I sent another inquiry (Attachment 6). On 10 October 2005, I went into your Tacoma, Washington Levitz store and asked for assistance in resolving this issue. I was told that the bed I bought was oversold on the first day of the Labor Day weekend sales event. This was several days before I even bought my bed and this is not what I was told when I bought my bed. On the same day, I received another message stating that my pick up date had been changed to 3 December 2005 (Attachment 7).


I responded back asking why the pickup date had changed again (Attachment 8) and received another response promising that I would hear back (Attachment 9). Finally, on 11 October 2005 I received real communication from someone who states that the delay is due to a production delay (Attachment 10). On 13 October 2005 I sent another email complaining of the unprofessional run around (Attachment 11) and I received two responses apologizing for the delays (Attachments 12 and 13).
My family has been a devoted Levitz customer for a very long time. That continued loyalty totally depends on the quality and timeliness of resolving this issue. I have never had any problems with my previous orders but I am totally shocked with what I have been experiencing with this order. This is totally unacceptable.
I would appreciate a personal apology from you and an immediate resolution to my problem. I do not want a refund but I do want my daughter’s bed to be delivered to my home immediately. If my bed is not available then I am more than willing to accept a similar queen bed from your Mocoa or Chattam collections as substitution with free delivery to resolve this issue. These beds are similarly advertised online for $499-$549 each.
I look forward to your swift reply. I will wait until 3 November 2005 before I seek help from the Washington State Attorney General’s Office for Consumer Fraud, Federal Trade Commission (FTC) Bureau of Consumer Protection and the U.S. Army Judge Advocate General’s legal office at Fort Lewis, Washington. Please contact me at the address above.




Sincerely,
     
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Posted by guchiedad on 2005-10-26:
Well Paul, I wouldn't hold your breath on this one. Good luck getting it in December. It will be more like February, and you will only receive a partial shipment. Then they'll tell you we can't give you your full order, so here's $75 for your troubles and your incomplete bed. You're better off cancelling the whole order right now and getting your money back in full. Go buy a bed from a local store that is more trustworthy. It may cost you a little bit more, but at least your daughter will sleep well prior to her surgery. Levitz can go to hell.
Posted by guchiedad on 2005-10-26:
...and although your letter was nicely written, they don't care. The CEO will never see that letter.
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Customer Service Nightmare!
Posted by Smithblat on 01/24/2006
CONNECTICUT -- I too have had nothing but trouble since ordering from Levitz. In short we ordered a dinning room table and buffet on July 6th 2005, and after multiple delays it was finally delivered on Dec 3 2005...of course damaged. I am still waiting for a replacement glass door. I can understand delays in production,, but what is inexcusable is the 1/2+ hour that I needed to wait on the phone every time I called, as well as the rude, misleading and downright lies that customer service representatives provide customers. Even at the supervisory level there is nothing but deceit. I'm sure many of you have talked to Theresa Moore...well after hearing her give me the runaround multiple times I went so far as my read the companies mission statement verbatim to her in which it says customers are are #1 priority. There form of compensation.... merchandise certificates for a future purchase. That really doesn't help me. This company has very misleading business practices and I urge people to think twice about ordering anything from them. In fact during the total liquidation sale at one of their closing stores I saw the exact set that I waited 5 months for with its price marked up......FOR A FLOOR MODEL!!!!!!

I do offer a suggestion..... I have learned to ask to speak to the customer service manager Orlando Nokia. He has actually been helpful and I received some positive results from dealing directly with him. I hope this helps as there are too many of us out there that have been burned by this company.
     
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READ ALL before you buy-Thank you everyone!
Posted by CAAF on 12/05/2005
SANTA CLARA, CALIFORNIA -- My husband and I moved here in October with a transfer through the military. We had zero furniture as we are newly weds and we were very excited to begin the process of furnishing our new home. So we decided to give Levitz Furniture a try, despite the one bad review on Yahoo.com (I had not seen this site yet, I'm sorry to say.)
We purchased a sofa set at $2000.00 and waited for our delivery set for mid-November. It wasn't but a week later that we received a notice about our delivery date changing to December 8, 2005. I called this week to make sure and now they're saying Jan. 4, 2006.
I called customer service and, you guessed it, no one new a thing. They offered a $175.00 gift certificate for another purchase and I said, "For what? Another 3 month or so wait?" I talked to a Miss Teresa Moore claiming to be Assistant to the President and she said there was nothing she could do but offer the gift or we could pick out another couch in stock or we could cancel the order. When I called back to cancel the order, she refused my call and had a CSR tell me I had to go to the store to cancel the order even though she said she would cancel it if I called back.
I gathered all the information I could before driving to the store and made an appointment with a JAG Lawyer just in case I needed some back up. To shorten the story, we received a full refund on our cancellation (They hired at least one intelligent person)after many attempts on their part to assure us it would PROBABLY only be two weeks until we received the furniture but we weren't going to risk it with all of these reviews!
Thank you to all the others who wrote about their experiences with this company. It just may have been too late if we wouldn't have been able to cancel the order before they delivered it (most likely damaged).
If you're considering Levitz Furniture, Do Your Research and trust your fellow consumers. Levitz is filing bankruptcy according to their Website as part of a restructuring plan, but I will never put my money where there mouth is!
     
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Posted by spiderman2 on 2005-12-05:
I'm glad you got your money back. Good luck furnishing your home!
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BUYERS BEWARE -- READ THIS STORY!
Posted by Guchiedad on 10/13/2005
DEPTFORD, NEW JERSEY -- For the past 7 years since we've been married, my wife and I had always wanted a matching canopy bedroom set. Up until now, all our bedroom furniture was piecemeal from what we collected over the years, through college, etc. Now that I have a better paying job, we decided to splurge and get our dream set as we moved into our new home. We found a set we liked online, which was only sold through Levitz. On May 21st, We went to the Levitz store in Deptford, NJ and decided to put down $4400 on the canopy bed, two dressers, two night stands, and an upgraded plush mattress. We were told that it would take about 4 weeks for it to come through; we told them why not just deliver it to our new house when we move in on July 1st.

Just before move in date, we got a phone call saying that they could not deliver on July 1st, but rather July 5th. They asked if we still wanted the mattress, and we said of course. So the mattress came on July 1st, but then when we did not hear anything on July 5th, we called and were told that the delivery date had changed to July 16th (Thanks for not calling us about this first). Later that week, when we checked online, the date had changed YET AGAIN to July 23rd. Again, no phone call from Levitz. Just an assumption on their part that we would find out somehow. Checking again later that week, the delivery date changed AGAIN to August 1st!!! (Still no phone calls) We tried calling customer service, and they offered us $75 merchandise credit. Fine.

This is where the story gets interesting.

August 1st came around, and guess what -- no furniture! When we called, they told us August 12th. FINALLY, the furniture truck arrived on August 12th, TWELVE weeks AFTER purchase. Unfortunately, I was at work when the guys came to meet my wife at the house. They came upstairs and told my 5' 2" wife that they would not move the mattress, and she would have to do it so they could set up the furniture. When she asked for help, since we have a 1-year old and a 2-year old who were right there screaming, they said they "might get the mattress dirty." I could understand if maybe it was a mattress purchased from another store. But it wasn't. So my wife showed them the bathroom to wash their hands, and their reply was, "well, we might hurt our back." (THEN DON'T BE A DELIVERY MAN). So they stood there and WATCHED as my wife moved a KING mattress and boxspring into the hall. If you have never moved mattresses before, believe me, they're heavy -- especially a king size with a pillowtop. Needless to say, my poor wife's back hurt for almost 2 weeks. Furthermore, the delivery guys damaged one of the posts, and also brought queen rails, which would not allow the placement of the canopy. They told her they would bring the king rails "next week". So having waited so long for the furniture, she signed the delivery and agreed to wait a week. When I came home, we realized that the rails were correct, but the canopy was queen size. Also, the delivery guys "jimmied" one of the posts in place by shoving folded cardboard in the slot to make it stick! I didn't pay $4400 to have a makeshift bedset!

The people at the store say that they can't do anything, "You have to call customer service." Trying to get through to customer service is a nightmare. At least 30minute wait each time. And when you do get through, they don't care. They told us we would not get the rails next week, but rather in SIX weeks!!!!!!!! What is that all about?!?!?!? A technician would arrive in FOUR WEEKS to evaluate the damage to the bed. The technician came in September, and evaluated the bed and said the new parts would come in another 4-6 weeks. Since then, the delivery of the canopy has been postponed and postponed and postponed by Levitz. It is now mid-October, and we are still awaiting the parts to fix the bed. We have just received an email from Levitz stating that they no longer carry this furniture, so therefore, we WILL NOT be getting the canopy rails, EVER.

Now I'm pissed. The whole reason we got this set was for the canopy. I would rather them take it all back. But instead, they are offering us a merchandise credit for $133.07, the cost of the canopy rails. That does me no good since we spent $4400 for a canopy set. Without the canopy, it's not what we wanted. They are refusing to take it back. This is not only false advertising, but poor business practice. The worst part of this whole mess is that I have found website after website with complaint after complaint after complaint about Levitz. My story is not unique. It is happening to thousands of people across the country. I wish I would have known sooner. After looking at all the posts, I'm just glad I didn't get the extended warranty.

If anyone has had a horrible experience with Levitz, feel free to email me at d.taranath@gmail.com. Maybe we can together come up with a way to make something happen.


     
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Posted by AZJEM on 2005-10-13:
Seems like pouring vinegar on an opened cut when they "offer" merchandise credit for more of their crappy merchandise. That is supposed to make you feel better huh? I know it would be hassle but would you consider taking them to court? I would imagine you would have some kind of a case for small claims court. And they were anything but men if they wouldn't even move the mattress for your wife. You didn't get what you paid for. That's just wrong.
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I wish I had seen this site in April!!
Posted by SuzyB on 07/12/2005
NEWARK, DELAWARE -- Well, I am just adding to the numbers. My husband and I went to the Levitz near our home to purchase two sofas. We saw something that we liked but it was a sofa that had a "movable chaise". What that boils down to is that there is a longer cushion that sits on top of an ottoman with two normal cushions. They are all interchangeable. We did not want the chaise - just a "normal" sofa with three cushions the same size. This became a special order and it seems that this special order is being made on the space station! We were told 4-6 weeks. I even thought that was a long time to come up with two "normal" cushions but I could live with that. At five weeks, we started disposing of the furniture that occupied the room that would house the new sofas. At six weeks we received a letter apologizing for our inconvenience and it offered us 10% off a future purchase of $1,000 or more that needed to be used by Aug 15th. This was their attempt to help me regain my confidence in the store. Oh, ok, I will give you $900.00 more to make me feel better! When I looked up my order on the computer it gave Dec of 2049 as the expected delivery date and I am beginning to believe it!! I got in touch with corporate and the woman there thanked me for my information and told me special orders can actually take 12 weeks! This is for two cushions!!!! We just got back from the store and after dealing with an ever so pleasant salesman (yes, that is sarcasism) I know nothing more than I did the day I walked out after placing my order. He has no way of knowing much of anything! This is so frustrating and now I am really worried because the "in stock" sofa with the chaise is not even on the sales floor anymore. My husband asked what happens after 12 weeks if this is not in and his response was "that never happens." I am going to print out all of your nightmares and storm the fort for sure!! Corporate in Woodbury, NY will probably gain the honor of becoming a speed dial number on my phone! This is unbelievable!
     
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Posted by SuzyB on 2005-08-20:
Well, the nightmare continues. When our sofas finally came in one was damaged. We did everything the warehouse told us to do and now Levitz is trying to get out of fixing our problem. They sent out a technician who flat out lied on his report and have lost the record of the phone call that I made the day we received the furniture! Fortunately for me, I have a call log from the phone company to prove I made the call. I spent the morning filing a complaint with the Better Business Bureau. I never thought that buying furniture would turn into such an unpleasant event!!!!
Posted by Sparticus on 2005-10-30:
I had a similar experience with a mail order furniture company from NC. We went back and forth for months before we finally just had a furniture repair person come out and fix it. Funny thing was, the repair company had just as much trouble as I did in getting any helpful info from the company. Fortunately they covered the cost and it was eventually fixed to our satisfaction.

Goodluck!
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I worked for Levitz...
Posted by A112233 on 12/30/2006
CALIFORNIA -- I spent several horrible years working for Levitz, and from seeing the inside of the company, I would not recommend shopping there. First off, for all of you who are receiving damaged furniture and dealing with incompitant customer service people you need to know that half the people who work in the distribution facilities are on drugs (maybe more than half)! Every manager knows it, but the company would not pay for drug testing. That is part of the reason I left. The guys who handle your furniture in the warehouse are high on marijuana, and drunk too, driving the machines. We regularly found 40oz beer bottles thrown under the ailes of the warehouse. The delivery drivers who come to your home are contracted, obtained by the lowest bidding contractor and that is why 90% of them are unprofessional and incompitant. Many of them were found peeing in front of peoples' homes and in their bushes. In addition, Levitz has no formal training for customer care or management, and that is why you get all the rude treatment and no one ever seems to know what is going on. Yes, the solution to finding your furniture you were expecting to have delivered consists of wandering the warehouse because some doped-up warehouse guy put your sofa up and didn't note where it went. I hope not all Levitz facilities were as crazy as the one I worked in, but just from seeing how the corporate side fails to support the quality of your furniture's handling tells me this may be across the board. I have moved on in my life, and am happy at a new job, but I just wanted to shed some light on the internal problems with the company.
     
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Posted by MRM on 2006-12-30:
I will tell my sister who lives in CA not to shop at Levitz to buy furnitures. My sister has moved to a new house in CA and needed new furnitures. Do not shop at Levitz, I told her.
Posted by Anonymous on 2006-12-30:
Hey, I didn't pee in the bushes. I went around back.
Posted by Anonymous on 2006-12-31:
They always say "You'll love it Levitz" I went there to look at furniture at a few different store locations, I didn't love it and now I know why. Thanks for the information.

PS Sheriff didn’t go around back, he went in the stock room on a couch.
Posted by HelpingHand on 2007-01-06:
You must be talking about the Levitz in Santa Clara.
Posted by #1fan on 2007-02-02:
This is what you could expect from a disgruntled ex-employee- seems like he/she may have had something to do with the empties.
Posted by HelpingHand on 2007-02-26:
I don't think it is a digruntled ex-employee. Maybe he/she felt a little guilty about knowing the inside scoop about what is going on at the Levitz stores and felt like they had to warn the public. I heard the same stories this person tells and I have no idea who they are. Go into the stores and you'll see everyone from the movers to the store management tweaked out on drugs. It's actually kind of scary! Levitz should drug test their employees periodically because I do believe the activities that go on in the showroom and werehouse affects customer service.
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