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Levitz Furniture Corporation - Page 2


34 Reviews & Complaints
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Frustration!!!!!
Posted by Llb837 on 12/22/2005
BREA, CALIFORNIA -- I purchase an entertainment center from Levitz on August 31st ( which was paid in full at time of purchase) with a delivery date of October 8th (merchandise had to be ordered)
I received via email and form letter that my delivery date had been rescheduled to October 16th, then October 26th, then November 12th, then November 23rd. When calling to confirm the new date, I was informed that it would be "sometime at the end of December".
I contacted the store for assistance, the saleslady Ann told me she would find out what was up and call me back. Four days later, not hearing back from her, I went into the store.
She acted like she had never even met me!! (I spent over $6000.00 with her)
My husband and I decided it was not worth it and cancelled the order on November 13th. I received a refund receipt from the store stating that the check would be cut and mailed out on November 28th. The store manager Joe Stein informed me that that was the soonest a check could be cut. But wait, it gets better!!!!!
On December 12th I contacted customer service to find out where my check was, I was told that there was no refund scheduled in the month of November, was told that the check would be cut on the 20th of December. When I called again on the 20th, I was told that the refund would be issued on Jan 3rd 2006!!! I insisted on speaking with a supervisor, I was put through to a Teresa Moore who told me that checks werent cut on Tuesdays, only on Thursdays. She ASSURED me that the refund would be processed on the 22nd, which is today. I called this a.m to confirm and she wouldnt ever come to the phone, they dropped me in her voice mail, I asked her to please return my call. HA HA HA HA !!!!!!!
After 4 hours I called back and was told again by yet another person that the refund ws scheduled for Jan 3rd, I asked for Teresa again and was told that they didnt know her or her extension. Amazingly, no other supervisors were available to speak to me. The customer service rep then told me that he called accounting and got the date moved up to the 28th! Boy do I feel special!!! They have had my money since August 31st!!!!!!!!!!!!!!!!!!
BUYERS BEWARE

     
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Posted by Anonymous on 2005-12-22:
Excuse me, but did you notice that your exclamation point key is "sticking?"
Posted by guchiedad on 2005-12-22:
!Levitz has !! that effect on !!! people!!!!

Posted by Anonymous on 2005-12-23:
Sorry to hear that. They were run out of Colorado years ago.
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Leave it at Levitz!! Don't buy there!
Posted by Dgmom on 04/15/2005
HILLTOWN, PENNSYLVANIA -- I wish I would have found this site BEFORE I made a purchase at our local Levitz store in Hilltown, PA. Several weeks ago I bought a chest of drawers & nightstand for my son's room. The day it was delivered was the worst experience I've ever had with a furniture store! The delivery men did not speak English well enough to even communicate properly. The furniture came in boxes, had to be unpacked, and the trash was left in my flowerbed and on my lawn for me to clean up after they left. He told me in his attempt at English that I had to install the handles myself!
The nightstand was placed in the room, but I noticed it was damaged. Then, when they unpacked the chest I ordered, it turned out to be a dresser, which was the wrong item. I then called the store and they said that they would take back the dresser and 'swap it out' for the chest. I told her that the nightstand was damaged and should be returned as well, when she then informed me that once an item is in the home, it cannot be returned and I had to call customer service and have someone come and look at it! News to me! I called customer service the next day and they gave me the royal runaround: I could not get my money back, only store credit because all sales are final. It's on the back of the sales slip but nobody tells you that and it's not posted in the store! She said I could not return the nightstand but I could cancel out the chest order and receive credit on my charge card if I went to the store. I went straight to the internet and found your site. Ooooboy! I got a sick feeling in my stomach. I called my credit card company immediately to issue a dispute and they froze the charge for the nightstand while they investigate it.
Today, I went to the store and told the manager my whole story. He went on the computer and punched in a lot of info and eventually pulled up the fact that a refund check had already been issued as of yesterday. I asked how that could be since customer service told me that I had to physically come to the store. I told him that I felt like I was getting the runaround again and didn't want to wait for the mystery check that may never come and I wanted a credit to my charge today. He said he couldn't bypass the system to issue a credit, whereupon I said that I thought there had to be a way to over-ride it. I think he was nervous since there was another customer there making a large purchase (poor woman!)so he 'managed' to get me the credit card refund! Ooooo, big surprise! Before I left, I told him that the 'terms & conditions of sale' should be posted in large print on the wall right at the checkout desk so that customers are informed of the policies BEFORE they make a purchase.
Now, I'm waiting for Discover Card to come through for my dispute on the nightstand and have them pick it up and give me credit on my card. PLEASE, DON'T SHOP AT LEVITZ!
     
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Very poor customer service
Posted by on 03/02/2002
FAIRFIELD, NEW JERSEY -- How can a company maintain good customer service relationships without employing customer service representatives?
I recently purchased a number of items at your store in Fairfield, NJ, and had a pleasant experience during my visit; however, I first received a message that two of the chairs could not be delivered because of 'illegal practices by the vendor.' What does this mean? I received a phone call from the shipping department the day before the other items were to be delivered, and they gave me a SIX HOUR window to be at home from work to wait for the furniture. When the furniture arrived, one piece was severely damaged and one was missing. When I called the customer service number, I had to wait an hour and a half on hold. Again, when the shipping company called to notify me of my '4 hour delivery window' as is stated on the contract, I am told to be at home from 8am to 2pm on a week day. I have a job, as I assume most of your customers do, and to stay home two full days because of your mistakes and bad business practices is a lot to ask. The shippers told me to call the customer service number to schedule a Saturday delivery; however, when I called, I waited another hour on hold. When I asked the operator how many representatives were working, he replied 'not very many.'
I used to like to shop at your stores, because I could pick the furniture up myself at your warehouse. Now, with your new policies, you state you must deliver. I haven't even mentioned the fact that I am being charged an unbelievable amount for the convenience of home delivery. I think in the future I will go somewhere else for furniture.


At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Conned by Levitz in Washtinon Square in Beaverton
Posted by Abc999 on 01/27/2008
BEAVERTON, OREGON -- Levitz in Washington Square, Beaverton, Oregon.

Beware of Ellen - old chatty female and the Liquidator owner Dallas. Short guy with a very cunning and clever voice. Very Slick Talker.

I had a bad experience with them. The story goes this way.
We bought a picture from them about 2.5 weeks. It was night time, closing time about 9:15PM. The sales female Ellen, told us to pay cash since they are closing. Her boss told her the register is closed, she still rang the sale so she could make her $15 or $20 commission.
Which is fine. We paid the asking price for the picture we liked. She told us that she cannot pack the picture as everyone is gone, if we come the next day she will have it packed and ready for us to take it. We said this is fine but we cannot come tomorrow as we are going away for 1.5 weeks. She said not a problem, everything will be fine, she will put a sold sign and no-one will touch it, we can get it when we are back.

We came back, and I called to say my husband is sick and he will come next week on Monday to pickup the picture. The person who picked up the phone said that is fine and he will pass the message to Ellen.

My husband went to pick up our paid picture last Monday and finds that the picture we bought and paid for is not there. They are trying to give us another similar picture. Our picture has been replaced with the different picture. This was confirmed by entering the tag number of the picture. We found (story manager and my husband) that this picture had a different title and number on it. The manager asked my husband to come on Wednesday and see sales female Ellen (old clever female) who sold the picture. She will be back on Wednesday.

My husband called on Wednesday and Ellen took the details but did not call back. He called again to talk to Ellen and she said that is the picture and he explained that the picture he saw last Monday is not the right picture. She did not listen to anything further and hung up.

She also removed the tag from the picture and through it away. When my husbnad went in the evening he was told by the owner Dallas (short guy with ferocious looking face), very clever and cunning talker. This is the picture you will get with no wrapping, you will not get your money, take it or leave it. That is the final, no questions asked.

The reason why we did not pick the picture when we paid for it because Ellen said they need to pack it up and now they gave a different picture and unpacked. Hence one of them is lying Ellen or Dallas or may be both are liars, cheats and crooks.

Beware and do not buy anything from the Levitz at Washington Square in Beaverton, Oregon. If you like something make sure you pick there and then. They are a bunch of crooks.
Once the store is closed, watch for Ellen and the clever, smooth talker Dallas. Don’t deal with them or you will loose your money and your pride.

Have mercy from people like them.
God Bless You

     
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Merchandise purchase experience
Posted by Golfnut Bill on 10/13/2007
MODESTO, CALIFORNIA -- I wrote the following letter to the CEO of the Levitz furniture company, Mr. Larry Zigarelli on 8/26/2007 regarding my purchase and delivery service issues hoping for response from him or someone in his office to help resolve a very unsatisfactory delivery service issue after I attempted to resolve through other company management levels and the customer service department. After waiting for a response of any kind which never came, I wrote him again in hopes of a response but still no response to date. Pasted below is the original letter to Mr. Zigarelli, and the other parties involved who were cc'd on my letter:

Dear Mr. Zigarelli,

On July 31, 2007 my wife and I made a purchase of a matching couch, love seat and chair from your Levitz store in Modesto, Ca. For us, having purchased from Levitz many times in the past, it was a no brainer to return to your store which had provided us with many pieces of quality furniture for our family of 6 over the years. As much as price and value, we had never experienced anything but the finest in service as well, which is the reason I am writing you today.
When we had made our decision to buy from our visit the previous day, we returned and talked with your sales associate, Monica.

When we informed her that we would like to purchase the floor sample of sofa and chair she had showed us yesterday, she told us that there was still a matching love seat available but not in the store and not at the savings of the pieces we were purchasing immediately available (she did say that she could work with the price, however). We were interested as we needed to replace our love seat also and she went to locate one on her computer. She came back and informed us that they had one in the Sacramento warehouse and she could arrange to have that one delivered for a fee by Friday, August 3rd. This was important to us as we had informed her that the prime reason we were in today was that my wife was hosting a baby shower on Sunday, August 5th for her niece who was expecting her first child.

As this was a little more than what we had planned to spend in cash, she persuaded us to fill out a credit application and inquire about financing it instead, which we did. The end result was that we made our purchase, took away the 2 pieces in the store that day and went home, anticipating the arrival of the final piece. We also made some other purchases that day to accent the new look our living room would take. We were very excited and had zero reservations about the $2300.+ purchase we had made from your store.

Thursday, August 2nd, I received a call from Monica who informed me that there was an error in the inventory records and they did not have the piece we had purchased available in the Sacramento warehouse, but that she would find it elsewhere and get it delivered as soon as she could but it would not be there before the baby shower date of Sunday. She apologized and offered to take $100 off the purchase price for our inconvenience, when I stated that wasn't very much, she revised it to $200 after getting approval from her GM which I accepted. She told me she would get back to me as soon as she could. Meanwhile, I explained to my wife, who is in restaurant management for many years, what Monica had told me, and though upset, understood and agreed to be patient until Monica had gotten back to us.

On Saturday morning, August 4th, I received a call from Monica who was pleased to tell me that they did have one after all in the Sacramento warehouse, but couldn't get it to me until Thursday, August 9th at the soonest. I told her that was fine if that was the best they could do, she apologized again for the misunderstanding and inconvenience and told me I would receive a call soon to confirm the delivery time window/information.

On Sunday afternoon, August 5th, during the baby shower, I received an automated call from your delivery system to tell me when I could expect the delivery to take place and when it had stated my address, I noted that it was incorrect by one digit, and proceeded to go the menu to speak with a customer service representative to get it corrected. The first representative I spoke with refused to take my information, stating it was policy to have the customer go through the salesperson at the store, even though your system had called me. I asked to speak with a supervisor, who refused to consider the illogic of the policy under the circumstances and in the end, at great inconvenience to me, the customer, I was forced to return to the store to correct an address that could have been easily resolved at the time of the call. The 40+ guests, mostly women in your key demographic, that witness the entire phone call and it's absurdity are shocked that we as customers, would be treated this way by a company of your reputation.

I had also asked the person on the phone to have their supervisor call me on Monday in my office, hoping to discuss the issues that I am now having with this process. They said they would have her call me but that call never did. Having been in customer service for over 30 years, I am now furious with the events/failures that have transpired in the past few days but resolve to stay calm as at least my love seat will be delivered soon.

On Thursday, August 9th, I take a PTO day to be home to receive the much anticipated loveseat. The window is between 3-5 p.m. and the drivers show up at approx. 4 p.m. As they are unloading it from the truck and remove the bubble wrap from it, the driver stops and asks me to come and examine the piece. It has scratches, gouges deep into the leather (not imperfections that are customary in leather, but rather like cat claw marks throughout the back cushions), color missing from the side where it has been rubbed up against other items and clearly not in an acceptable condition for a new piece of furniture. I tell the driver that I cannot accept it in this condition and he agrees, but needs to inform his dispatcher, which I understand. He calls her and she tells him to put me on the phone, proceeding to tell me that I have to take delivery, that it was clearance and purchased as is, and that I had no choice in the matter.

I reiterated that I would not take delivery, I wanted to speak to her boss immediately and he could call me at my office number (in my home). Within minutes, I received a call from Eric Swanson, who identified himself as the Director of Operations for this area, and inquired what seemed to be the problem. I told him the condition of the furniture and why I wouldn't take delivery, as well as all of the events that lead us up to this point. He said he would be happy to inspect the piece upon it's return to the warehouse and get back to me. Within 2 hours, he had called me back and apologized profusely for the condition of the unit, and all of the circumstances of poor customer service my family had received to this point.

He told me he was personally involved with finding me an acceptable piece, placing several calls to warehouses in the vicinity and asking the supervisor to inspect and get back with him with what they had found. He told me he would get back to me that evening of which I gave him no time restrictions as I wanted to know when I could expect my love seat. He did not get back to me that evening as promised, but rather the next morning. He apologized for not getting back to me as he promised, but that he also didn't get a call back from the other warehouses as he expected. He stated that he had found several pieces but as they were in the Mira Loma warehouse, he needed to have them shipped to Sacramento, where he would personally inspect and then have delivered, the finest piece available.

He asked about delivery times, dates and tailoring them to our convenience and I informed him that I was going to be out of town attending my company's annual GM- trade show-convention being held in Anaheim, Ca. and my wife's work schedule didn't allow for her to be home before 6 pm. He said that it would be no problem, just let him know what works best for us and he would arrange the rest. He also offered to send us another $100 gift certificate as a means of further apologizing and to earn back our trust, business for the future. Confidant that we finally could put all of this behind us, I agreed and told my wife the newest arrangements as I felt Eric was very sincere in his efforts to assist us and resolve this fiasco after the purchase. Against her better judgment, she agreed, as she wanted to return and undo everything about this purchase and go to another retailer. This is where it gets worse.

Eric calls on Monday morning to inform us that he has selected a piece and that it will be delivered on Tuesday, August 14th, between the hours of 6-7 p.m. He tells me (or my wife, Samantha) to call him as soon as it is delivered to confirm everything is satisfactory to which we agree. We tell our children that it will be coming, and as they (all teenagers) have witnessed all that has transpired, are told under no circumstances can they sign for anything and that their mother will be home to take care of the delivery, that is why the delivery window is so tightly defined. We are very happy that Eric has put all of this in place and that we can finally enjoy the full set we purchased now 2 weeks prior.

On Tuesday, August 14th, I am on the trade show floor when I received a call at approx. 4:30 pm from my wife who is livid. She had just gotten off the phone with my 16 year old daughter, Devyn, who is home alone. Devyn had received a call earlier in the day about taking the delivery earlier, which she politely refused, stating that she couldn't sign for it anyway as she wasn't a legal adult. A short time later at about 4:15 pm, she received a knock at the door and it was the delivery drivers telling her they were here to make the delivery and that she needed to sign for it. She refused to open the door, explained again why she couldn't and went to call her mother at work. While calling her mother, they knocked again and told her to open up so they could deliver. She did not, so they told her that they would just wait out in front of house until she did. She is understandably frightened as these strange men are outside our door insisting she take care of the delivery. She finally gets through to her mother and tells her hurriedly to come home, that she is very uncomfortable with this situation which brings me to the point of my wife calling me in Anaheim with the newest development.

I immediately call Eric and leave him a voice mail as to the situation, my wife is calling the dispatch to get these men away from our house until the agreed upon time, that this is unacceptable. She also leaves work immediately to hurry home to be with my daughter. While all of this is transpiring, the drivers knock at the door again, and give my daughter a phone number and tell her that will return when my wife calls, so apparently someone had gotten a hold of them and told them to leave until my wife was home in the delivery window. My wife arrives within minutes of their departure and calls them to bring the loveseat, which they did. She calls Eric and he is mortified, embarrassed that we have yet another issue, when simple execution of the plan he laid out, would have resulted in a satisfactory resolution for all. Instead, I had another interruption to my business day adding to my stress level of this whole purchase, my wife left work early and suddenly, costing her valuable overtime and adding to her stress level. Now, my underage daughter, is very stressed due to the driver's insistent and aggressive manner to force her to take the delivery of the item, when the driver's should not have even been near my house, letting alone calling several times and knocking at the door several times. It can quite intimidating for a young girl having strange men demanding access to the inside of your house which is now a major concern.

When I finally speak with Eric, he cannot find the words to satisfactorily apologize, but tries to anyway, stating that he would take decisive action against the delivery company, with whom he has had several issues prior to this with, and taking care of us, stating "even if he had to buy us a bedroom or kitchen set" and he would get back to us soon with the resolution. My wife told him that she is will now consider legal action especially due to the nature of the delivery drivers inappropriateness with how they engaged, intimidated my daughter and he said as a parent, he could certainly understand her position. The next morning, I get a voice message from Eric, stating that the delivery drivers are claiming that my daughter told them they could deliver when they spoke with her, in effect, calling her (and us, your customers) a liar. He needs me to call him back so he can speak with me, that he thinks he knows what actually went down, but has to look into it.

After we discuss it, he told us that they said they spoke to a female named Samantha at 858-248-5378 and that is why he (Eric) knew that they were trying to cover up what they had done, as my wife Samantha, could not have spoken to them on my company cell phone, as it was with me in Anaheim. Eric tells me he is getting another person involved and will be back in touch, he also has another conversation with my wife as well so she is now in the loop too.

Eric calls me on August 17th, Friday afternoon at the agreed upon time and tells me that the person he needs to partner with is on the East Coast, but I could expect a phone call from that person that afternoon-evening PST to discuss. Surprise, no phone call. Instead, on Sunday afternoon, 2 days later, I receive a call from a Mike Serth, who I believe is a Director of Traffic. He apologizes for my inconvenience, but doesn't seem too sincere or too interested in the circumstances of the situation, and immediately asks me what I want, as if the whole thing was something I orchestrated to get something from Levitz. I tell him repeatedly that I do not know what I want, that he should offer something he thought would be satisfactory. He stated that he didn't want to offer something less than what I thought would be satisfactory and again, insisted for me to answer what I wanted to clear it all up, so I replied, $5,000. to which he promptly informed me that he would have to take it up to another person, that he couldn't authorize something like that.

I told him that I was tiring of all this run-around, that he needed to get back to me promptly with a resolution as I was beginning to feel like an attorney might be interested in this due to the insult to my family's integrity accusing us of being liars, intimidating my daughter to the point that she is uncomfortable being home alone fearing retribution from your drivers for getting them in trouble, lost wages from work for myself and my wife and the stress that this has caused us since we made the purchase and that I expected a better sense of urgency from all going forward.

The next time I hear from Mr. Serth, another 2 days has gone by and I am on the sales floor of one of the stores I supervise for my company (I am a District Manager for Petco Animal Supplies). I excuse myself from my mgmt. team and go to the office to have a discussion with Mr. Serth, who also has a person from Risk Management on the call with him. He dismisses my offer and tells me that he can only authorize a 20% discount on the purchase, which is a joke, given that I could have negotiated that at the time of purchase if I was inclined to haggle; even the salesperson indicated that the price was negotiable. He asked me what I thought might be more satisfactory then, I replied that you should zero out the balance of my purchase and to furnish another entire room (and make good on Eric's offer which he may not have been aware of).

They replied that they would get back to me, that they would have to discuss it with another person to which I say fine, but time is now of the essence as my patience has worn thin and that I considered their offer to be unacceptable and insulting given all my family has endured. He contacts me again 2 days later on Thursday, August 23rd and offers me 30% off my purchase, which I refused on the same principles. 30% off this purchase is no consolation, no resolution after the way your company has treated me and my family since we came into your store to make a simple purchase and delivery. This has been painful, stressful, embarrassing, insulting and demeaning to us, who only had intended to buy furniture from a place we gone many times before and received quality service and product. Your warehouse attempted to "dump" a poor quality piece in an attempt to clear the warehouse and demanding I take it as is, sight unseen, the drivers were inappropriate in trying to force my daughter to take delivery on the 2nd attempt before the prescribed time, and finally, the lack of concern by Mr. Serth, who dismissed my daughters fears perfunctorily as without basis, giving us his assurance that he would not allow retaliation from his team. Given the lack of control from his team so far and their inability to execute, his assurances have no value in calming my wife and daughter's fears.

Frankly, Mr. Zigarelli, I still do not know what I want exactly and would be curious to hear how you would feel and what you may expect if the circumstances described above happened to you. I have been in retail mgmt. for 30 years and have never experienced anything like what I have had happen to me in the past month inflicted on my family, nor even have heard of any other experience approaching similar. I do know that while at my recent trade show, we had several breakout sessions on customer engagement/satisfaction upon which I had the opportunity to administer to more than 50 GM's personally. We discussed several instances of poor customer service which they shared with each other and the impacts they could expect. I also, was asked to describe a memorable poor customer service experience and was met with absolute silence when I completed my story.

I'm sure in some way, this may impact any buying decision they have in the future when buying furniture as the best advertising is a happy customer, and conversely, the worst advertisement is an unhappy one. I do know that whatever resolution finally happens, it should hurt and have future impact, not something as minor as a 30% discount and pushed under the proverbial rug so nothing as aggregious as my recent experience can happen to any of your customers ever again.

Thank you for your time,
Bill Houchins

I want the general public to know that the Levitz company does not care about the customer once the purchase is made. The quality of the pieces of furniture I purchased is fine, my issue is that once the final delivery was made, no one from the Levitz organization has made any attempt to resolve this in a more satisfactory manner. The Director of Operations has not returned any of my calls to follow up since he turned it over to the traffic department mgr, nor has anyone from the customer service department or finally, anyone from the CEO's office including the CEO, Mr. Zigarelli. I would not recommend that anyone purchase merchandise from this retailer for these reasons as their are several alternative companies that offer similar quality goods and prices. I was a former repeat customer but I will never shop there again. Every time I see the furniture I purchased from them, it makes me sick to think that I have spent my hard earned money with an organization that places so little value on their lifeblood, the customer.
     
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Posted by waterdogs99 on 2010-05-27:
p
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I Have A Bed....Thats Not Put Together
Posted by LEVITZISBAD on 10/05/2007
CONCORD, CALIFORNIA -- I bought this beautiful bed at the concord, California Levitz store. I was told I had to wait a month until it was in stock and that it would be shipped to my house. I felt it was worth the wait...

Last week, sept. 30Th, the bed was delivered to my house. I had requested I get a phone call one hour before, but they just showed up. No big deal. Once all the parts were in my room, the deliverymen told me they were missing a part and were unable to put the whole bed together. I was the last stop of the day and they looked tired but I didn't think that they would lie to me. They told me keep all the parts and the mattress and someone would contact me and come back out to fix the bed. I believed them.

The next day I called the store that I bought it from, the salesman couldn't care less, told me to talk to the manager but of course, the manager wouldn't be in that day. When I finally got a hold of the manager he tells me the same thing ' we will call you back ms. Meaney.."

So I call the corporate number from the website....And they tell me they will send an email to the warehouse and someone should contact me. No one has!!!
No one is apologizing for the inconvenience and no one is doing anything. They are just happy because they got their 2 grand and I am still waiting to hear back from someone who has answers.

Do not ever ever ever ever buy from this company. Save yourself an anxiety attack. =(
     
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Posted by Anonymous on 2007-10-05:
Is this for real?
Anxiety attack over a bed not put together?

Posted by jktshff1 on 2007-10-05:
whatcha missing?
Posted by Anonymous on 2007-10-05:
The all-caps thing is distracting.
Posted by steve101 on 2007-10-05:
For 2 grand purchase you were treated very poorly.You should have refused the bed I hope you paid by credit card, so you can dispute the charge and send the bed back.
Posted by Anonymous on 2007-10-05:
steve101 is correct.
<;O)
Posted by LEVITZISBAD on 2007-10-06:
I posted this to only expose the poor customer service levitz provides to save other people from experiencing the same thing. Imagine bed parts scattered all around your room and having nothing to sleep on, while everyone u try to contact wont give you straight answer. I did however get a message today that someone will come and bring the piece I need and put the bed together next week. Sleeping on the couch while I paid good money for this bed to be put together by Sep.30 is ridiculous. Hope this helps you guys.I wont come on here anymore but Take care
Posted by jktshff1 on 2007-10-07:
Thanks for the update, and please come back..good people here with MANY opinions. Ya just can't take an everything you read seriously.
Posted by lagarber on 2007-10-09:
I agree that the service from Levitz is shabby. Last year we ordered a couch. When they came to deliver it they claimed, without even trying that our new couch wouldn't be able to go through our entry way, put the couch back in the truck and told us that our account would be credited. When we called a few days later we were told that there was a 20% restock fee. We told them to bring our couch back! When they did all we had to do was take the short little legs off the couch and it fit through the entryway!! When I told my mother-in-law about this in Florida she told me that their local Levitz had such poor business habits that they recently went out of business. That is what is going to happen everywhere.
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Terrible Customer Service
Posted by Rcrgirlie on 07/05/2007
SAN DIMAS, CALIFORNIA -- I went to a Levitz store about mid-may and found some couches I really liked, but they were a little expensive so I decided to go home and talk to my roommate about it. The sales person said I could order online so I went home and ordered the sofa and love seat a few days later on Levitz Website. Almost 6 weeks later Levitz called with a delivery time: 11:00-2:00. I got the time off work and made it home by 11:05 but as I walked through the door I got a call saying that Levitz had already come and gone. When I called customer service they said that thier records showed that I had received my couches. After arguing for a half hour that I had in fact not recieved my couches they said someone would call me from the delivery warehouse within 30 minutes. 2 hours Later no call, so I called them back. I had pretty much wasted an entire day of vacation time by now. When I called customer service again they said they could not deliver my furniture for almost 2 more weeks! After speaking with many different customer service people (all of which were very rude) I decided to cancel my order. (When I told them their customer service was terrible, one guy had the nerve to tell me he always gave excellent customer service! When I asked for a corporate number they said there was no corporate office!) The person I last spoke with said I would have e-mail confirmation of my cancellation in next 12 hours... well I didn't. So I called the next day and they said it had not been canceled and there was no record of me calling, my file said the furniture was already delivered. So I canceled it again and was told that I would get an e-mail confirmation within 12 hours... and it wasn't. This went on for a few days until I decided to call my bank and have them dispute the charge (they have yet to get me my money). 2 weeks later I got an e-mail asking me how I was enjoying my furniture so I called Levitz to see if they had ever canceled the order. They said that they had canceled the order and refunded my money...but they had not refunded my money. They said someone from financial would call me back within 24 hours... and guess what? They didn't. So I am still waiting to get my money back. In the mean time, I went to living spaces furniture in LA and they had excellent customer service, reasonable prices, and they delivered my furniture 2 hours after I bought it! Bottom line, I will never to business with Levitz again and I beg everyone out there to do the same!
     
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On Sale in March - Not in Stock till June!
Posted by Onlineshoppernow on 04/21/2007
ROHNERT PARK, CALIFORNIA -- In one of Levitz's March ads inserted in our newspaper, they advertised an outdoor bench we were interested in. That same weekend the ad ran, we went to the store, but were told they had not received them yet and to come back in a week. Now usually, that would be enough for us to just walk away, but we really liked this bench so we came back the following weekend. Surprise - still no benches in stock, but they could order one for us. Only problem was, we either had to drive to their warehouse in Dublin (several hours away)to pick it up or it could be delivered to our house for only $35 (the bench cost $120)! When we asked if they couldn't just deliver it to the store for pickup, they said they could but that would be another $25. Frustrated, but determined we stated we would buy the bench, but would like it delivered to the store. The very apathetic sale person started to enter the order into the computer and lo and behold the benches were on back order till June. However, we could pay now and wait till June to get one. Knowing how easily furniture stores go out of business, we were not about to do that. At that point, we asked if we could buy the floor model and were told by a manager that they needed it on display for future customers. Yes, that would be those same customers that find out it's an extra 30% for delivery (not mentioned in the ad) and that they would have to wait at least 4 months to receive their purchase (also not mentioned in the ad). By the way, we were the only customers in the store on a Sunday afternoon and yet they sent us away empty handed instead of making a sale.

     
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Posted by HondaCivic4DEx on 2007-04-22:
I've been to Levitz. For their quality to prices, I don't think they are worth shopping at. If you have them in your area, look into warehouse furniture stores. Especially those run by non-Americans as they will negotiate.
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Levitz new owners will not honor warranties
Posted by Rareair03 on 10/11/2006
NEWHALL, CALIFORNIA -- In October 2005 I purchased a reclining sofa and a reclining chair from Levitz total cost over $2000.00 . Levits filed chapter 11 the week before I purchased . The first week the sofas hardware fell out. And the seams opened. Levitz sent a tech out 6 times to repair.. while I missed work to sit home and wait. Now the chair keeps breaking . Levitz is now telling me (keep in mind I purchased an extended warranty plan) They will not fix it because they can not order the part. The set is 11 months old. And they can't get the part??? Decoro the manufacturer will not fix because their repair contract is with Levitz!!! it just keeps getting better. Levitz will give me $350.00 store credit LOL!!!!! I paid over $700.00 for the chair alone!!!! LOL I do not need store credit. I need the chair fixed .Levitz says they do not have to honor the old companies policy...Well when you buy a company you buy their mess as well. I think a class action lawsuit is in order. I purchased with a Levitz credit card and have another year to pay. The items are defective and Levitz will not fix. I paid over $200.00 for the extended service plan that covers the set for 7 years. Only to be told now they will not cover anything sold under the old Levitz.

Carrie
     
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Posted by HelpingHand on 2006-10-17:
Carrie, I understand how you could be upset. My husband actually works for the terrible company. I also purchased the extended warranty for every item I purchased at Levitz. My husband got a 20% off employee discount for the furniture but we had to pay full price for the warranties. I was very upset when I found out I lost coverage for my 7 year plans only 2 years after owning the furniture. However, if you call the actual warranty company (not the manufacturer or Levitz) tell them about the problem and make sure you have the proof of purchase. Read over your warranty terms as it is critical that you only complain about 1 problem at a time and that you tell them you just found/noticed the damage. It should all be in the terms of your warranty and I am sure they will give you a hassle but it should work out as I have a friend who had her sofa repaired after the filing.
Good Luck
Posted by rareair03 on 2006-10-18:
Thank you , after hours on the phone with the same heartless reply from customer service..I emailed the corporate office & was very surprised Levitz offer to send me a new recliner on the 19th. They still carry the same recliner in the store. (funny I was told they had none).
The warranty company can only order the part if the part is available. Levitz time and tome again told me "we can not get the part".
they actually left me hanging after sending a tech out . Levitz never even bothered to call me and say we can not get the part. I waited 6 weeks and finally had to call them. We will see if they deliver tomorrow. I wont hold by breath.
Posted by rareair03 on 2006-10-19:
I am happy to say levitz deliverd a new reclining chair as promised. Just wish I did not have to go thru all the "no we can not help you" first. When dealing with levitz , email corporate office first.
Posted by hotminky on 2006-11-04:
here is some info, levitz filed bankruptcy and this new company bought it, and legally they are not responsible for the old companies customers, but they are really trying to help them, it is just that their hands are tied in alot of legalese. Customers need to read everything before they sign anything, and if their furntiure is damaged, refuse it, do not let it in your home and make the drivers take it back, this way if you want to cancel it is easier. once it is in your house, and you signed for it, it is yours, but if you read everything like the back of the receipt, you will see what you are entitled too and ask alot of questions.
Posted by rareair03 on 2006-11-04:
Since the old Levitz filed for bankruptcy why should I pay for service I am not going to get? I purchased over $2000.00 with a Levitz credit card( the old Levitz). The sofas are falling apart. And the new Levitz co. gives the run around.Claiming they can not get the parts for repair. I want what I paid for. I have one more year to pay the Credit card. If they are no longer in business and my sofas are no longer under any warranty then I want my hard earned $$$$$$$$ back !! When you take over a company and keep the name you also take the past coustomers.
Posted by hotminky on 2006-11-06:
You dont pay for services, and you arent paying the old levitz, your paying back a bank. You have a manufacturers warranty check with the manufacturer, they made the furniture.
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Levitz delivers !
Posted by Petie on 10/11/2006
Despite bad reviews on this site, we discovered a company on the mend. Their delivery was extremely prompt, its product, a beautiful couch arrived in perfect condition.

We are very happy with the company, and I would say that they have pulled their socks up.

http://peterbucknell.blogspot.com
     
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Posted by A112233 on 2006-12-30:
A rare instance.
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