Levitz Furniture Corporation - Page 3

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Warning About Levitz
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IRVINE, CALIFORNIA -- "Levitz is the best store ever. The furniture is of superb quality, and the customer service staff is of the highest professional standard. I recommend Levitz to all my friends".

If you read or hear anything like that, then you should know it is likely from some poor soul working on behalf of Levitz, or someone with a severe mental disorder.

My experience with Levitz was no better than many of the reports you may have already read. I purchased an entertainment center for about $1700. As it was being delivered, the delivery guy said in broken English "it has a scratch". The "scratch" was actually lying on the ground in the form of a chunk of particle-board, about 2-inch square, and a half-inch deep; it had broken from the side of one of the two towers. I rejected that piece, in lieu of a replacement.

But I soon realized that I had purchased glorified junk from just south of the border, composed of: particle-board, the cheapest hardware that one can imagine (not likely to be found at any reputable hardware store in the U.S.); poorly fitting parts; and very sloppy workmanship. I spent about two weeks replacing cheap - and often misapplied - hardware, applying touch-up stain, and reinforcing the particle-board material to make the pieces less rickety. By the time the replacement tower arrived, two months later, I had noticed that the TV base doors were warped and did not shut well, so I requested replacements for them as well.

On the day we received the final replacements (it always takes at least 2 months), and completed the assembly, it became apparent that the stains used on the separate pieces were of varying color and tone - some were semi-gloss Mahogany Red, and others were a dull brown. So, I had to beg for more replacement parts.

Nine months after placing the initial order, I continue hoping to get satisfaction from Levitz's "Customer Service" department; which is another topic of its own. My notes show that I have made no less than 18 calls to Levitz concerning the problems, and each call seems to have a minimum mandatory waiting time not less than 20 minutes, before a person answers. A few of the personnel in the "Customer Service" Department try to be helpful and courteous, to some degree. But they do not represent the majority; many seem to be carrying on other unrelated activities (e.g., muffled laughing and whispering) as they listen to the caller, and some seem to take pleasure in irritating the caller by reading scripted lines in condescending tone, and talking over the caller. Of course, they have probably had an abundance of experience irritating dissatisfied customers - so that they will go away.

So, heed the warnings, and save yourself from the disappointment & headache. Don't try to save money by making yourself miserable for months to come. THERE ARE MANY BETTER PLACES TO SHOP!
     
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What ever happened to Customer Satisfaction????
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KING OF PRUSSIA, PENNSYLVANIA -- I bought living room furniture 2yrs. ago from the King of Prussia store in Penna. I also purchased the 7 yr. warranty. What a waste of money!! I called the phone number on the warranty slip and all I got was ...please hold. etc. I finally spoke to someone & I explained that the finish is chipping off the surface in a few sections of all the tables. They told me that it was a manufacturer problem & to contact the store where I purchased them. I called the KOP store & they gave me the phone # for the Presidential line in NY since the store no longer has Safeguard as their warranty co. Well it was nice to know that I was never notified that this co. would no longer handle any claims for Levitz. So I called the Presidential line and they not only put me on hold for about 45 min. but the woman was rude and kept stating that it could not have starting chipping within the 5 day period that they ask you to report any incidents. Well, I told her this is the day I noticed it and I am reporting it. She still went on & on about it could not of just happened. Well it did just happened. If I was away on vacation or on business, and I called to report this, who wants to hear about this so called 5 day period they give you. She also said the warranty has expired & that it was for only 1 yr. By this time I was so hot & I hung up. I called the KOP store and spoke to Manager Deb about 2 wks ago. She assured me that she would have someone call me back that could help me. Well no one has called yet. I am fed up. I will personally go to the store this Sat. and request something to be done. At this point, what does that 5 day period mean anyway when they can't even return a phone call. So much time a wasting. I am contacing the BBB and also the Consumer Hot Line at Channel 6 News.




January 27, 2006

Well after all this time it did not surprise me that Levitz was going out of business. Since I last reported, I have received my warranty check for the cocktail tables. I am still in dispute with the credit card co. Since I received my check, they also debited my credit card. I still have a pending claim through the Attorney General's Office & I not only want the money back for the tables, but also the refund on the warranty for the furniture as well, since I see no reason to have to deal with this other company. I will keep you posted. Good luck to all of you!!!
     
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myron1 on 03/03/2005:
Who cares? Customers(including yourself) are stupid anyway.
opeth_lover on 04/04/2005:
I see that this was wrong of them, definitely...but I have to answer your question with a question...."what ever happened to customers treating sales people with equality"? Sorry, but it is true...customer service and respect for staff members is declining fast!
guchiedad on 10/13/2005:
Hey Judy, I had a similar bad experience. I also live in the KOP area, and I'm doing something about this terrible company through local media. You didn't leave any contact info, so contact me. Click on my username and it will give you my email address. Let's work together and expose this company!
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Levitz customer service is the worst.
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PORTLAND, OREGON -- I placed an order on December 13, 2004 from my local Levitz retail store. The salesman was incredibly polite and helpful. That is not where the problem lies.
Once an order has been placed, you are given a date on which your merchandise will be delivered. No time window is set until 24 hours before the delivery date. Once a time has been set, you cannot change it.
My delivery date was set for 1/17/2005. I tried calling their customer service number 1-866-538-4891 on Saturday 1-15-2005. I was on hold for so long I had to hang up. I called again Sunday 1-16-2005 at 10:00am. I had to hang up after I had been on hold for an hour and fifteen minutes. I called back at noon and had to hang up 45 minutes later. I called at 1:00 and someone finally answered at 1:47pm. I asked to speak to a supervisor. Supervisor Martha Posse got on the line and was one of the most unprofessional people I have ever come across. She interrupted me not more than eight times. I asked her 4 out of the 8 times to not interrupt me.
Martha Posse informed me that the delivery time cannot be changed because it was set as of this day. I explained to her how many times and days I tried to contact them and that I am not responsible for their hold time or policies. She informed me that there was nothing she could do. Not only was she rude and unapologetic, she lacked any evidence of a supervisor on a customer service level.
True their furniture is cheap in the whole sense, but I knew that going in. What bothers me is that there is no customer service at the 800# that is worth this type of headache. Think twice before giving this company your money.------------UPDATE--------------After all the headaches I have been through, it got worse. Less than 24 hours before my delivery was to be sent, they called. They said my couch was damaged and they would not be able to deliver it. I said "Of course it was damaged. I wouldn't expect anything less from Levitz." I told them to cancel the entire order. They were SHOCKED! Too bad. After reading other complaints about Levitz and their damaging practices, I had the good sense to turn them away. In a way I feel lucky to have the opportunity get out of dealing with Levitz. Let's see how long it takes to receive a full refund. I'll keep you posted.
     
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Very poor customer service
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FAIRFIELD, NEW JERSEY -- How can a company maintain good customer service relationships without employing customer service representatives?
I recently purchased a number of items at your store in Fairfield, NJ, and had a pleasant experience during my visit; however, I first received a message that two of the chairs could not be delivered because of 'illegal practices by the vendor.' What does this mean? I received a phone call from the shipping department the day before the other items were to be delivered, and they gave me a SIX HOUR window to be at home from work to wait for the furniture. When the furniture arrived, one piece was severely damaged and one was missing. When I called the customer service number, I had to wait an hour and a half on hold. Again, when the shipping company called to notify me of my '4 hour delivery window' as is stated on the contract, I am told to be at home from 8am to 2pm on a week day. I have a job, as I assume most of your customers do, and to stay home two full days because of your mistakes and bad business practices is a lot to ask. The shippers told me to call the customer service number to schedule a Saturday delivery; however, when I called, I waited another hour on hold. When I asked the operator how many representatives were working, he replied 'not very many.'
I used to like to shop at your stores, because I could pick the furniture up myself at your warehouse. Now, with your new policies, you state you must deliver. I haven't even mentioned the fact that I am being charged an unbelievable amount for the convenience of home delivery. I think in the future I will go somewhere else for furniture.


At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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I Have A Bed....That's Not Put Together
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CONCORD, CALIFORNIA -- I bought this beautiful bed at the concord, California Levitz store. I was told I had to wait a month until it was in stock and that it would be shipped to my house. I felt it was worth the wait...

Last week, sept. 30Th, the bed was delivered to my house. I had requested I get a phone call one hour before, but they just showed up. No big deal. Once all the parts were in my room, the deliverymen told me they were missing a part and were unable to put the whole bed together. I was the last stop of the day and they looked tired but I didn't think that they would lie to me. They told me keep all the parts and the mattress and someone would contact me and come back out to fix the bed. I believed them.

The next day I called the store that I bought it from, the salesman couldn't care less, told me to talk to the manager but of course, the manager wouldn't be in that day. When I finally got a hold of the manager he tells me the same thing ' we will call you back ms. Meaney.."

So I call the corporate number from the website....And they tell me they will send an email to the warehouse and someone should contact me. No one has!!!
No one is apologizing for the inconvenience and no one is doing anything. They are just happy because they got their 2 grand and I am still waiting to hear back from someone who has answers.

Do not ever ever ever ever buy from this company. Save yourself an anxiety attack. =(
     
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Anonymous on 10/05/2007:
Is this for real?
Anxiety attack over a bed not put together?

jktshff1 on 10/05/2007:
what are you missing?
Anonymous on 10/05/2007:
The all-caps thing is distracting.
steve101 on 10/05/2007:
For 2 grand purchase you were treated very poorly.You should have refused the bed I hope you paid by credit card, so you can dispute the charge and send the bed back.
Anonymous on 10/05/2007:
steve101 is correct.
<;O)
LEVITZISBAD on 10/06/2007:
I posted this to only expose the poor customer service levitz provides to save other people from experiencing the same thing. Imagine bed parts scattered all around your room and having nothing to sleep on, while everyone u try to contact won't give you straight answer. I did however get a message today that someone will come and bring the piece I need and put the bed together next week. Sleeping on the couch while I paid good money for this bed to be put together by Sep.30 is ridiculous. Hope this helps you guys.I won't come on here anymore but Take care
jktshff1 on 10/07/2007:
Thanks for the update, and please come back..good people here with MANY opinions. Ya just can't take an everything you read seriously.
lagarber on 10/09/2007:
I agree that the service from Levitz is shabby. Last year we ordered a couch. When they came to deliver it they claimed, without even trying that our new couch wouldn't be able to go through our entry way, put the couch back in the truck and told us that our account would be credited. When we called a few days later we were told that there was a 20% restock fee. We told them to bring our couch back! When they did all we had to do was take the short little legs off the couch and it fit through the entryway!! When I told my mother-in-law about this in Florida she told me that their local Levitz had such poor business habits that they recently went out of business. That is what is going to happen everywhere.
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Levitz new owners will not honor warranties
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NEWHALL, CALIFORNIA -- In October 2005 I purchased a reclining sofa and a reclining chair from Levitz total cost over $2000.00 . Levits filed chapter 11 the week before I purchased . The first week the sofas hardware fell out. And the seams opened. Levitz sent a tech out 6 times to repair.. while I missed work to sit home and wait. Now the chair keeps breaking . Levitz is now telling me (keep in mind I purchased an extended warranty plan) They will not fix it because they can not order the part. The set is 11 months old. And they can't get the part??? Decoro the manufacturer will not fix because their repair contract is with Levitz!!! it just keeps getting better. Levitz will give me $350.00 store credit LOL!!!!! I paid over $700.00 for the chair alone!!!! LOL I do not need store credit. I need the chair fixed .Levitz says they do not have to honor the old companies policy...Well when you buy a company you buy their mess as well. I think a class action lawsuit is in order. I purchased with a Levitz credit card and have another year to pay. The items are defective and Levitz will not fix. I paid over $200.00 for the extended service plan that covers the set for 7 years. Only to be told now they will not cover anything sold under the old Levitz.

Carrie
     
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HelpingHand on 10/17/2006:
Carrie, I understand how you could be upset. My husband actually works for the terrible company. I also purchased the extended warranty for every item I purchased at Levitz. My husband got a 20% off employee discount for the furniture but we had to pay full price for the warranties. I was very upset when I found out I lost coverage for my 7 year plans only 2 years after owning the furniture. However, if you call the actual warranty company (not the manufacturer or Levitz) tell them about the problem and make sure you have the proof of purchase. Read over your warranty terms as it is critical that you only complain about 1 problem at a time and that you tell them you just found/noticed the damage. It should all be in the terms of your warranty and I am sure they will give you a hassle but it should work out as I have a friend who had her sofa repaired after the filing.
Good Luck
rareair03 on 10/18/2006:
Thank you , after hours on the phone with the same heartless reply from customer service..I emailed the corporate office & was very surprised Levitz offer to send me a new recliner on the 19th. They still carry the same recliner in the store. (funny I was told they had none).
The warranty company can only order the part if the part is available. Levitz time and tome again told me "we can not get the part".
they actually left me hanging after sending a tech out . Levitz never even bothered to call me and say we can not get the part. I waited 6 weeks and finally had to call them. We will see if they deliver tomorrow. I won't hold by breath.
rareair03 on 10/19/2006:
I am happy to say levitz deliverd a new reclining chair as promised. Just wish I did not have to go through all the "no we can not help you" first. When dealing with levitz , email corporate office first.
hotminky on 11/04/2006:
here is some info, levitz filed bankruptcy and this new company bought it, and legally they are not responsible for the old companies customers, but they are really trying to help them, it is just that their hands are tied in a lot of legalese. Customers need to read everything before they sign anything, and if their furntiure is damaged, refuse it, do not let it in your home and make the drivers take it back, this way if you want to cancel it is easier. once it is in your house, and you signed for it, it is yours, but if you read everything like the back of the receipt, you will see what you are entitled too and ask a lot of questions.
rareair03 on 11/04/2006:
Since the old Levitz filed for bankruptcy why should I pay for service I am not going to get? I purchased over $2000.00 with a Levitz credit card( the old Levitz). The sofas are falling apart. And the new Levitz co. gives the run around.Claiming they can not get the parts for repair. I want what I paid for. I have one more year to pay the Credit card. If they are no longer in business and my sofas are no longer under any warranty then I want my hard earned $$$$$$$$ back !! When you take over a company and keep the name you also take the past coustomers.
hotminky on 11/06/2006:
You don't pay for services, and you aren't paying the old levitz, your paying back a bank. You have a manufacturers warranty check with the manufacturer, they made the furniture.
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Delivery -- lying salespeople
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NEW YORK, NEW YORK -- I bought a mattress set last week at the store near Union Square in NYC, and the salespeople told me an elaborate story about how the truck gets to the store at 8:00 a.m., drops off new merchandise, picks up deliveries, and is on the road by 9:00 a.m. They told me that I would be the first delivery and promised to be thereby 11:00 a.m. today. Well, guess what! The store doesn't even open until 10:00 a.m., and that is when the truck first gets there. Nor was I the first delivery. By the time they got to my house at 1:45 p.m., I was long gone. But not before I called the store and spoke to the manager, who told me that I was a liar and that the salespeople would not have told me that. I just went to Macy's and got a much better mattress, at a great price, from a truthful salesperson, with free delivery. Levitz totally sucks!
     
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rah332 on 08/02/2006:
I don't know about nyc but in ca, if you are scheduled for a service in your home within a 4 hr window and they don't show up on time, you are able to get 4hrs of your pay for a missed appt. Its the law in Ca....
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Standing behind warranty (NOT)
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GLENDALE, CALIFORNIA -- Purchased over 3000.00 of funiture from Levitz in May 2005 and was delivered in June 2006. In less than a year the funiture is broken down and of very poor quality. Called to have funiture returned and was told due to Levitz filing bankrupacy in October 2005 the new owners will not stand behind the warranty provided when the funiture was purchased. The warranty at the time was within 1 year of delivery date. I called before the year and was told that I was an OLD customer and if the company had not restructured that there would not be anybody to complain to. And that I shold be lucky that they will try and fix the funiture. They did send a tech out to the house that said the funiture was broken down and the beginning of May 2006 new parts were ordered for the 2 leather DeCoro chairs. As of July 14 2006 have not received the parts when I contacted customer service was told all they could do was put a track on my items. I don't want the funiture fixed I want it returned and my money refunded. I have filed many complantes on many different web sites about Levitz as I want the consumer to know what a terrible company they are. Check out other places to buy funiture and do not buy any extended warranty as Levitz is a big rip-off!! Consumers you have been warned!!!!
     
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Wildhairedwoman on 07/16/2006:
Zeffer Thank you for posting your complaint. Along with yous I saw others on here and I'm so glad I did. My husband and I were just looking this morning at a Levitz ad, and No way will I buy anything from them!!
hotminky on 11/04/2006:
If you file bankruptcy can the credit card companies come to you and keep asking you to pay? They are trying to help you by fixing it. Call the manufacturer, they made the furniture, see what they can do for you
rareair03 on 11/05/2006:
Call DeCoro they will send you the parts. I have the same problem and called DeCoro they are very helpful. Levitz claims they can not get the parts to fix..I had no problem getting parts from DeCoro. The bottom line is the NEW Levitz are liars!
hotminky on 11/06/2006:
Become educated, do research, find out why they cannot get a part. Could be vendors won't deal with them, could be they don't make that furniture anymore and don't have parts. Find out if the vendor is in the United States. parts could be coming from China, canada, italy.
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Unexpected changes and huge delays in delivery
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HUDSON COUNTY, NEW JERSEY -- If you are willing to buy from this store, keep in mind that they are very likely to make changes at will to the initially promissed delivery time. They may promise delivery for next month, but each time you get an e-mail from them, it is certainly bad news: last one was to "let me know" that the delivery date changed to TWO MONTHS after the originally scheduled time (which, in my opinion, was given me out of nowhere just to sell the product).
So, if you expect to have furniture any time soon, choose another place. Also, you don't want to depend on their unreachable customer service. Last time I called to cancel my order, I was put on hold for more than 45 minutes. Although I really liked the sofa I saw in the store, I am cancelling my order since I do not want to risk having to depend on them again in case the product has any defect (would probably take another 6 months to fix/replace it).
     
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Delivery Delays: 21 weeks and counting
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WHITE PLAINS, NEW YORK -- This morning I received my 8th delivery delay notification.

Order Submitted Tuesday, September 13th
Delivery Date: Wednesday, February 8th
________________
I moved into a new house in early Sept and got a new sectional for it. If it wasn't an exceptional couch I would just cancel my order and get something from somewhere else. But I got sucked in and really fell in love with this couch.
With each delay notice I've tried to contact Levitz to see what can be done, they always say there is nothing they can do because the customer service reps don't have that type of information, yet there is nobody in the company that they can refer me to.

Its frustrating beyond belief.
I've just sent out a nasty email to them (which will probably not be read), but I will most likely be cancelling my order with them this weekend after reading some of the awful reviews on this site.
     
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