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LG Refrigerators Consumer Reviews - Page 2

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Kenmore Elite Refrigerator
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCKFORD, ILLINOIS -- I bought my refrigerator 4 years ago and I have not a refrigerator in 6 months. The entire refrigerator is not under warranty only the cooling system. Every part on the cooling system has been replaced and it is still not getting cold. Now I have to wait to see if LG will replace it. Never buy an LG appliance. BEWARE.

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Plastic around glass shelves crack easily
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

I have owned this refrigerator for little over a year. And I will say it is a great product. Except for the plastic frame that goes around the glass shelves is cheap and will break easily. I called LG and said it wasn't covered under extended warranty and gave me a number of their parts distributor, for the plastic frame it was $66 not including shipping and handling. I went to searpartsdirect.com and found the same thing for $51 shipped.

I hate to say this but I may order this from Sears. And I dislike Sears, their home improvement, customer service, sales people are bad. But their maintenance agreements would have covered this. And I have bought parts for numerous products and have saved money. And it gets delivered in a reasonable amount of time. I just want to let people know before buying parts from LG check other sites.

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Refrigerator that doesn't work.
By -

On November 21, 2010, I went to Home Depot and bought an LG refrigerator (Model LMX25964ST) for about $1300. This is my first purchase of LG product. On January 5, 2011, the refrigerator was delivered and installed in my house. After the refrigerator was plugged in and after 24 hours, I noticed that the refrigerator will not cool down lower than 41-42 def F. The freezer temperature was OK. I had to call LG for warranty work on January 10, 2011. The repair personnel came and said that I needed to replace the damper assembly.

On January 20, 2011, he replaced the damper assembly and it didn't fix the problem. The temperature in the refrigerator still remain around 41-42 deg F. Even lower the temperature setting will not do anything. I was informed by LG personnel on January 24, 2011, that I had to call back the repair center and have them come back and look at the problem again. On February 3, 2011, the repair personnel replaced the control circuit broad and temperature sensor. It didn't fix the problem. The coldest temperature that I can achieve inside the refrigerator is around 40.5 def. I will have to call back the repair center again.

Over the years, this is the first time that I have purchased a big dollar item that turn out to be a lemon. I learn a very expensive lesson about LG products. They are not reliable products. I have purchased Kenmore, Whirlpool, and Maytag products and never did I have to call for repairs over the years. So beware of LG and don't be fool by their advertisements on TV. Life has not been good for this customer.

Update as of February 16, 2011: On February 8, 2011, the repair personnel came out the 3rd time and he contacted the LG tech rep. The result was to test the control circuit broad that was replaced. The test showed the broad was working properly. The repair personnel informed that he doesn't know what else to do. I contacted LG and they said that I had to contact another repair center and have them look at the refrigerator again. Beware of buying LG product and their warranty. I will follow up on this after I contact another repair center to look at the refrigerator that doesn't work.

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Worst Customer Service
By -

My expensive $2500.00, 3-month-old, LG refrigerator broke down on January 21st. It's now 4 weeks later and I still have no refrigerator. After 3 weeks they sent a new one. It arrived and their delivery people shimmied it through my house- no dolly. They scratched my floor and made marks on my walls. They took a hunk out of the middle of my kitchen floor. Unwrapped the plastic on the fridge only to find a 4-inch dent in the side. I refused the delivery. On the way out they damaged the front door jamb. Now I have to deal with the damage to my house through the freight company.

I called the freight company and they told me that there wasn't any sense in filing a claim yet as they might damage my house more when they bring another replacement fridge! I have made numerous calls in the last month. I've talked to supervisors and all to no end. The LG employees have lied about not knowing who their freight carriers are and the cost of an extended warranty. They offered me a 3 month extended warranty- they say it's worth $150. Home Depot offers a 5-year extended warranty for $90 a year.

The warranty will not start over with the new fridge- when it finally arrives. The warranty goes only with the original purchase-not with the replacement fridge I'm going to get. They said it's because I'm not purchasing the replacement! Back on Jan. 21st when my first call went in they said the repair person couldn't come for five days! I thought it was bad to be without a fridge for 5 days- now it's been 25 days!

My family is wasting so much money on changing our lives to live without cold food. We have to go to the store daily- or eat out. Finally I went to the store where I purchased- Home Depot. They have loaned a little fridge to me. They are helping me to deal with this very difficult company. I told them I will tell everyone I know what a bad company they are. The customer service person told me that she couldn't do anything about their company policy. I will never buy an LG product again and I encourage everyone who reads this to stay clear of this company.

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Lousy LG quality
By -

Having made the mistake of filling our kitchen entirely with LG appliances three years ago, on the recommendation of BEST BUY, these products, while initially looking sleek and appealing, are very shoddily made, with plastic parts that break far too easily.

THE OVEN - the on switch on the electronic touch pad finally gave up the ghost after months of intermittent problems. After the usual runaround on the phone with the "800" number, we finally located a local repair service. The guy arrived and quickly diagnosed the failure as a bad relay in the start-up mode. I had foolishly assumed that a replacement relay could be "plugged in". No such luck however, even though it looked like an easy solder job, the whole circuit board had to be replaced.

Here we lucked out - the guy happened to have one - otherwise they were on a 3-week back order! The cost of the part was retail $178 and the labor was $55 for the service call and $65 for the board swap - all of 20 minutes. I was able to negotiate a discounted cost for both parts and labor. This is pathetic on a unit as expensive as this, and only THREE years old! Our previous oven lasted 15 years without incident.

THE REFRIGERATOR - Functionally this has been OK, except it takes forever to freeze if the freezer is loaded up. The problem is the cheap plastic rollers on the drawers. The drawers don't slide easily, and if you apply any pressure at all, the rollers break off. These parts you can order online, so we didn't have be held to ransom by greedy service companies.

So far, the other appliances' washer, dryer and microwave have remained operational, but we are holding our breath. One of us is in Real Estate, and the other in Sales where we have many opportunities to recommend or bash these kinds of products. I also have an LG phone that has been a problem, and I have avoided buying any of LG's video and audio products. In a highly competitive market, LG needs to improve their product sourcing quality, or they will lose significant market share.

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Refrigerator With French Doors
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

HUNTSVILLE, ALABAMA -- I purchased a French Door LG Refrigerator and the rubber seal around the French doors keeps breaking and causing difficulties with opening and closing the refrigerator. I complained about this issue in 08/11 and the part was not covered and I had to replace the rubber seal myself for $60. I called LG again about the same problem and they asked me to fax in my receipt to see if the warranty could be extended so that a technician could come out for no cost, but it was denied.

The representative informed me that I can pay $89 for one of their technicians to come out to diagnose the problem. Since I continue to have this same problem, I do not feel I should have to pay their technician $89 to come out. I feel that it is a manufacturer design problem. I am going to the Better Business Bureau. This is a shame. I paid a lot for this refrigerator.

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Worst Refrigerator - Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NAVARRE, FLORIDA -- In 2005, I preordered an LG French Door refrigerator. At the time, they were the only consumer electronic company with this type of refrigerator that did not contain the ice maker on the upper door. I preferred this because I need the extra space in the fridge. From the day that the fridge was delivered to my new home in March 2006, I've had issues. The circuit board for cooling was replaced under warranty three times - but not without a lot of effort from the company who sold it to me. My ice maker has died completely. I have many interior parts that have simply worn out and have broken. I should have followed my intuition and purchased an American made fridge.

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LG Doesn't Care
By -

HUNTSVILLE, ALABAMA -- We have had to replace our LG French Door Refrigerator for the 3rd time in as many years. We had failures of the water line, ice maker, fridge gaskets (now redesigned) and freezer gaskets. LG refused to honor their warranty, stating that with replacements, only the original warranty counts. Fortunately Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery, unload the bad refrig/freezer, get the new one in and the old one out, and reload whatever food had not spoiled.

LG denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. LG simply doesn't care. Every Consumer Complaint website has multiple entries noting problems with LG. After posting a complaint elsewhere, LG "coincidentally" wrote to me "apologizing" or the delay in responding to my letters. Of course, they did not address a single one of my concerns, nor offer any resolution.

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LG Expects You to Know to Buy From an Authorized Dealer
By -

ALABAMA -- In May of 2009 I purchased a dishwasher and refrigerator from Miller's Surplus. I filled out all the warranty information and sent it into LG. In April of 2011 the refrigerator died. When I called LG, I was told that the repair wouldn't be covered because that I bought the item from an unauthorized dealer. That in fact there is no warranty from day one. Miller's Surplus is not a fly by night company. They have been in business many years. The serial number and all other information is on the inside and all paperwork was included.

Apparently all potential LG buyers should know to check their website to see if you are purchasing from an authorized dealer. Is this something that all companies do now? Should consumers really be expected to see if they are purchasing an appliance from an authorized dealer?

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So disappointed
By -

I have just reached the two-year mark in my new home with all new appliances. I purchased an LG bottom freezer refrigerator as part of my appliance package but everything else (dishwasher, microwave and range) is Kenmore. I got up Tuesday morning to go to work, packed my lunch and left. I came back home to a dark refrigerator. I mean dead!! No signs of life!! I have called 5 service companies and 3 are not taking any more service calls at this time and the other two cannot get to me before 11/30 & 12/3.

Right here at Thanksgiving and I have no refrigerator. I bought LG because it looked good and it had everything I wanted in it for the price I wanted to pay. Of course the warranty is expired and I can't even get through to their customer service which by the reviews sounds like that would be a waste of time anyway. I'd heard such good things about LG from more than one salesperson but I guess they were in LG's pocket to deliver such a false testimony. At this point, I'm stuck with a pretty piece of Junk. If you value your money don't buy LG products. It's not worth the plastic it's wrapped in!!!

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LG Refrigerators Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 13 ratings and
30 reviews & complaints.
Contact Information:
LG
1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
800-243-0000 (ph)
www.lg.com
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