Liberty Mutual Insurance Co

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 3 ratings and
38 reviews & complaints.
www.libertymutual.com


Most Popular | Newest | More Options >
More filter options:
See you in Court!
Posted by on
P, ARIZONA -- I'm taking Liberty Mutual to court for there fraudulent billing. When I closed my account "Because they almost tripled my insurance cost" They made up a fraudulent bill for money I didn't owe, as well as sending that fraudulent bill to a collection agency. I went to The BBB, The Surgeon General and several other web sites, there fraudulent billing turned into fraudulent replies to Government Agencies. The only way to get them to stop this regular practice is to take them to Court and sue them for all you can. Read your Contract, It says if you commit insurance fraud they can charge you a penalty of $15,000.00. Local courts are far from that much, so go for the max! It cost you up front but you get that back when you win, Plus damages, especially if they sent it to a collection agency. You may think you don't know who to sue, Any name on any of there documents will work. All you have to do is go to your local court and file. I have found your not going to get anywhere till you stand in front of the judge with your evidence in hand, Otherwise all they have to say is "they didn't do it". If we make it cost them this way they will stop committing the frauds in the first place. LET'S ALL STAND TOGETHER !!!!
     
Read 15 RepliesAdd reply
User Replies:
Kurizumaru on 01/11/2011:
Did you mean the Attorney General instead of the Surgeon General?
MJGoldfarb on 01/11/2011:
Just curious - what does the Surgeon General have to do with this?

OOPS - someone else beat me to it!!
PepperElf on 01/11/2011:
Good point. The Surgeon General usually does things like tell you to stop smoking.

spiderman2 on 01/11/2011:
You would need to file a complaint with the Insurance Commissioner in your state. The BBB really has no power and I don't know what the surgeon general has to do with this complaint. Without the details (what kind of insurance, how did they overcharge you, what was the chain of events, etc.) this complaint just sounds like rantings from an angry person.
saj80 on 01/11/2011:
spiderman, an angry person who owes the money.
PepperElf on 01/12/2011:
Yeah the BBB is pretty much the same as M3C or PFB just bigger and with some stickers they'll let your business put up.

Though there's been some scandal about the BBB selling good ratings. Some group in California created a fake company called "Hamas" (yes named after the terrorist faction) and paid the BBB... They received an A-minus rating.


So really the BBB won't do much if the company doesn't care. And the Surgeon General will just tell you stop smoking.
living.live on 07/05/2011:
Update
I went to court, I stated my case, The Judge put me on the witness stand, I was badgered by Liberty Mutuals Aturney about what was on a paper that I could not see from the stand, I stated my case again, the Judge left without saying a word. That was all. Not even a verdict. After calling and complaining about not receiving the verdict they say it got lost in the mail, 25 days later they hand delivered the verdict to my mail box - Judgment in favor of Liberty Mutual. I only had 3 days to file my appeal after the Judgment.The Magistrate said they don't record prociedings, so bring your own so the same thing won't happen to you. They were never questioned and never had to answer to any of my evidence, a legaly binding contract as well as letters from them proving there fraud every step of the way. What is it going to take to get justice?
living.live on 07/05/2011:
To see the legal documents go to livinglive.tripod.com
PepperElf on 07/05/2011:
Ahhhh that's why this person left me a note on my blog.

As for viewing the documents, no thank you. Besides if the judge didn't take your side there's not much else you can do about it I guess. They're not obliged to agree with you.
living.live on 07/06/2011:
A Legaly Binding contract has to considered in court. They say my contract was for $488 and the contract says $400. They say I owed $79 for past due and the contract shows a credit of $19. As far as I am concerned that is proof beond any doubt.
spiderman2 on 07/06/2011:
Pepper, you really need to go read them, it explains a LOT about this and our friend Wanda. Wanda, you redacted almost all of your identifying information, but you should probably go back and redact the rest. No one is going to donate to your legal fund over having to pay $23 for your car insurance.
living.live on 07/09/2011:
Liberty Mutual did more than over charge me. They sent a fraudulent bill to collections to deliberately damage my credit. Especially now days your credit is very important and Liberty mutual attack mine. It is the only mark on my credit. I have to win this to clear my credit. On there contract it says they can charge you up to $15,000 for fraud. I think they should be held to their own standards and be charged at least half. They not only sent fraudulent information to consumer agencies threw USPS but used that fraudulent information in a court of law. There is probably more than 10 fraudulent statements on there letter and I have proof of every single one. I would be happy with just getting my credit cleared, the money can go to my towns Christmas light funds, if that's what it takes. What matters me the most is them not getting away with this.
living.live on 07/28/2011:
It has now been over a year since I started this fight and I still don't have a date for the Appeal. Since I have put this in the local paper a few times, I am hoping this Judge won't ignore the contract evidence.
living.live on 09/21/2011:
Justice for all? They win?

What do you think?

livinglive.tripod.com



I closed my account with Liberty Mutual and they billed me for an extra month, even sent me an updated contract to confuse me, as well as anyone I speak to about this.

Then sent a fraudulent bill to my bank account that caused an over draft of $33, and Liberty Mutual charged me $25 for retrieving the money they fraudulently took from me and sent a fraudulent bill to a collection agency for a different amount then they fraudulently took.

This fraudulent bill put a black mark on my spotless clean credit record. Just like my driving record, not even a parking ticket.



The updated policy shows $19 credit.

Liberty Mutual took $46 from my bank account for past due "before the 19$ credit balance",

putting me over drawn by $5 + $33 overdraft charge.

Liberty Mutual then sent a fraudulent bill of ____ to a collection agency.

Though still not rightfully there's, That amount wouldn't have put me over drawn



I didn't think they should get away with these illegal practice,

It happened to me so many times when I was young.

So: I went to Magistrate Court, The Judge walked out of the court room without trying my case and with Liberty Mutual never having to answer to the contract I have in my possession. About 3 weeks later I had a verdict letter in favor of the Defendants delivered to my front porch.

My evidence "A legally binding contract"

There evidence "They didn't do anything wrong"



I filed an appeal and that went just as bad.

The Judge dismissed the case because the Defendants were not properly notified, Though they were there at the time to state this fact. The Judge told me to get an attorney.



Later I received a bill for ____ from the courts.

This is after the $150 for the Magistrate and $130 for the appeal.

Yet NO ONE has entertained the contract I have in evidence.

Now how could I possible owe the courts more money?



I thought the money paid to the courts was for court cost and defendant notification, Like the Magistrate Court.



And now why is the courts billing me for more money?

I paid for the case and it was dismissed without trial.



I have tried to talk to attorneys, but they all say it's not worth the fight, I can't get any help.



In my opinion they committed fraud and deliberately attack my credit score without cause.

Why should the amount make any difference.

Is it OK to over charge people and commit "what I think is" a fraudulent attack on there credit,

due to there lack of ability to fight it?

I feel they deliberately do this sort of thing to there lower customers,

They know we don't have the time or money to fight it.



There right

It cost me allot and they won.

I thought Small Claims was so the general public could get justice too.

It has been well over a year.

Cost me about $300 in court fee's.

Still no one compared the contract with what they are saying now.

They win against their own contract.



Contract Balance $19 credit

Liberty Mutual says $23 past due

Contract premium $400

Liberty mutual says $488



How much more clear can it get.

Yet they win!
Anonymous on 09/21/2011:
Justice for all?
Close commentsAdd reply
Never to use Liberty Mutual Insurance Again
Posted by on
DOVER, NEW HAMPSHIRE -- On April 11, 2009, our car was hit by an elderly man who fled the scene and returned later; he and his insurance company (Wawanesa) took full responsibility for the accident and we relied on Liberty Mutual to represent us in good faith to make certain our car was restored. Originally I found out that the other insurance company was in Canada and only had two satellite offices in California and therefore I decided to involve Liberty Mutual for better representation. Also, we have a customized policy with Liberty Mutual for this vehicle which would ensure that the car would be restored if it were ever damaged.

At the time of the accident, there were witnesses including a store manager that helped us. I
was parked in a grocery store parking lot. Witnesses were all very surprised at the way my car was hit and the velocity with which it had been hit. They described that the elderly
gentleman’s Cadillac accelerated backwards and had crossed several parking spaces and then across the aisle. He hit my car with enough force to lift the back end of my car up onto the trunk of his Cadillac and then pushed my car into a curb and up onto a berm that separated the parking lots. There was damage to my rear bumper, front bumper, driver’s side door, and the driver’s side rear tail light. The man fled the scene hitting another car in the process. A witness who followed him down the street and into a dead-end stated that the man later accelerated at the same rate of speed toward his vehicle and almost slammed into his vehicle. This is when the driver decided to return to the scene of the accident where police
were waiting for him.

As a result of the accident, since mid-April I have been speaking with "Team Six" in the Auto
Claims Department in Sacramento. I have been treated in a manor that falls far short of Liberty Mutual’s Mission Statement including being challenged, insulted, spoken to in very sarcastic tones, and overall have never been treated so poorly in this manner by any company ever. My conversations have been documented; as I went up through the network of claims representatives the attitude was blatantly in violation of the
principles your company stands on.

A) Liberty’s principle of Integrity: “First, we behave with integrity. People build their lives on
our promises and trust us to keep our promises.”

I own a customized 1991 Mustang GT and have carried an extended policy on it for an
additional $9000.00 for the better part of five years. I was hit by a driver whose insurance
company has admitted full responsibility. Claims didn’t have my police report for a long period
of time and were challenging me on the damage that was incurred. At one point in speaking
with Claims I was told that Liberty would replace both the rear and front bumpers; later it was
rescinded and they stated only the back bumper would be replaced. Later the supervisor(s)
stated that the way the accident occurred couldn’t have possibly happened, that the damage that occurred could never have happened and yet they never even spoke to witnesses.

The last straw was last week. On May 14, 2009, our mechanic was contacted by a Liberty
Mutual adjustor who was coming to see the car on May 15, 2009 between 2:00 and 2:30 P.M. This was the second time an adjustor was coming to see the car and my wife and I thought that perhaps Liberty was finally going to resolve the concerns we had and we took time away from our schedule to meet him. We were there at 2:00 P.M. and he never
showed up. By 4:30 P.M. I left a message for Management in Claims to find out where the adjustor
was (I never heard back from them). At the same time, the mechanic found the phone number to
the adjustor and left him a message that they we were all waiting. Having received the
mechanic’s message the adjustor called back at about 5:00 P.M. and said that the Claims
Department had cancelled the appointment and told him not to come. We waited three hours. No notification, no explanation, nothing.

B) Your principle of Dignity and Respect: “Second, we treat people with dignity and respect.
Only by treating our customers, and each over, well, can we build strong, long-lasting
relationships.”

Employees of Liberty Mutual (outside of Claims) who I have spoken to including Account
Representatives, Account Supervisors, and the Corporate Office have ALL been appalled at the way we are being treated and said contacting you is the only recourse before filing legal action. This includes the Account Supervisor from Liberty Mutual in Thousand Oaks who has been completely shocked, dismayed and even angered at the unprofessional treatment I have
received from the Auto Claims Division. When I was contacted today by the main supervisor from Auto Claims he essentially stated that he sided with the Claims Representatives in that nothing else will be done with my car – it’s essentially at a stalemate. Dignity and respect are reserved for all customers as well as to employees of your company. I believe there needs to be an investigation into how customers are treated by this particular Division within your company as they do not ascribe to the principles and values of providing any type of quality customer service, let alone have an attitude that unfortunately continued to worsen as I spoke to supervisors within the department.

C) Liberty’s Principle of Superior Products and Services: “Third, we aspire to provide
consistently superior products and services…”

My car was hit by someone whose insurance company assumes full responsibility. In addition, I have paid for additional insurance coverage through Liberty Mutual for this vehicle in case of an accident. Why would Liberty Mutual’s Claims Department want to provide second-hand products to replace my rear bumper and taillight (as described by the representatives)? We are not cashing the Liberty Mutual check sent to us as my car has more
damage than the first adjustor found and because the Claims Division has essentially sent the
message that the claim in done despite rescinding their promise to also replace the front
bumper.
In conclusion, I do not believe we have not been unreasonable in the request for replacement. A fair resolution to this problem as mentioned in a report that I am sending to the CA State Department of Insurance is the following: Have the front and rear bumpers replaced with new parts; The driver’s side door aligned to the body of the car (due to the impact); The two rear tail lights replaced with new parts; The car fully repainted to match.

This was sent to the CEO of Liberty Mutual. As of this writing I will be looking for other insurance else ware. The car will be fixed, but will be mismatched in paint color. Liberty Mutual has been nothing but a bad company to be associated within regards to this accident.

I would avoid them if you can.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 08/19/2009:
Why isn't the other company paying for the damage?
MSCANTBEWRONG on 08/19/2009:
Good question justthe faxx...I don't understand why the other insurance company isn't picking up the tab...
bogart on 08/22/2009:
hmmmmm sounds like you two are Liberty Mutual thieves to me
Close commentsAdd reply
Denied claim when their insured is clearly at fault
Posted by on
IRVING, TEXAS -- My daughter (not yet 18) was returning from a birthday dinner with her classmates on a Friday night October 29, 2010 (dark & after 8pm) and proceeded to make a tight right turn at intersection (Alma & Hedgcoxe bordering Plano and Allen, TX) while light was green to her. She had to and was turning slowly when the light turned yellow & her car got hit on driver side by a truck making left turn (He had "yield on green to make left sign" with no protected left arrow). My daughter's car driver fender got pushed in, driver mirror knocked loose and driver door could not be opened. Driver side light cracked and bumper cracked and came loose by the hit to fender. The truck had damage to passenger side. There was no apparent injuries and other driver apparently called 911 but 911 apparently did not send any help. My daughter knew that she had right of way and did not call us or insist on getting cops come and make a report. She had passengers who witnessed the truck come and hit them. She exchanged insurance info with the truck driver who claimed she turned wide. Being inexperienced and in-shock she did not ask for truck driver's license info and get truck license plate number. Just when she was about to leave the scene (10 to 20 minutes past collision), a woman arrived at the scene and was seen chatting friendly with the truck driver. My daughter came out through passenger door and asked who she was. The woman said she is a witness & placed blame on my daughter and scribbled her name and phone number.

When my daughter came home, we were shocked and went to the scene to understand what had occurred. We went to Allen police who had jurisdiction and were told that they would have come if dispatch had been informed. They asked us to file an accident report with state and deal with insurance companies. We called Liberty Mutual (insurer of other driver) and made a claim same night. Our daughter had back pain and we called Liberty Mutual next day to inform this and that she will see her doctor. My daughter's doctor said pain is muscle spasm from accident and would subside and it did. A claim representative from Liberty Mutual told me to take the car to their body shop (Caliber in Plano) to get pictures of damage taken. I told him vehicle driver door cannot be opened, but he said it would take many days for them to send someone to take pictures. I drove it to their body shop by entering from passenger side and had pictures taken by Caliber. This was Monday after accident. In the meantime Liberty Mutual transferred our claim to a different representative because of the injury report. We tried calling the witness who had scribbled her name and left voice messages. We also called our insurance (Amica) and reported the incident. The insurance said the passengers in our daughter's car are not considered witnesses!!!

The new representative from Liberty Mutual told me that their insured had stopped to make left turn and light turned red and turned left to clear the intersection at which point my daughter hit him. I reiterated that my daughter had green light and was turning when truck hit her car. I also questioned since when it was legal to turn left after light had turned red. The lady just hung up. I informed to both insurance companies that we felt witness is suspected acquaintance of other driver. I called again on Thursday (6 days after accident) to find out status of our claim. She said their insured had not yet taken the truck for pictures and I questioned why it was taking so long when we took our car with driver door stuck day after. Rep said their driver needed time. I told her I will seek a lawyer. I called again on Tuesday (11 days after accident) and got a message that representative was in training until Friday. I spoke with another representative and manager's voicemail requesting expedient handling. On Thursday (13 days after accident) Liberty mutual claims representative called and told me that our daughter had turned wide and hit their insured after he had cleared the intersection, they had a witness to this effect and are basing on pictures taken of damage and they were denying our claim. When I tried to argue, she got upset & said I had not scene the damage to their insured truck and she has seen pictures. I told her we will appeal. She said she will send a letter which we got on following Wednesday (19 days after accident). I decided to take pictures of our car's damage and started repairs from a mobile body shop.

The letter provided claim rep's email to provide additional info and I emailed to both insurance companies many times. First and most important my daughter had right of way. Second no witness could assert wide turn as no lane markers were there for few hundred feet at the collision point especially at night. (I have pictures & video taken during daylight that show no lanes can be seen). Third damage to side our car indicates my daughter's car front did not directly hit the truck side as said by Liberty Mutual. Our insurance Amica told us that they cannot help us with our claim to Liberty mutual as we did not have collision coverage from Amica (car was 6 years old with 132000 miles), but they have claim from truck driver. Amica asked us to get passenger in my daughter's car to call and the passenger called twice and left message. My daughter & passengers involved attend high school. Amica is concerned that if they deny other driver claim there may be a small claims suit. I feel my daughter has no fault and Amica should refuse to pay other drivers claim. Let us see what happens.

We (self, daughter, wife, passengers in car at the time of accident) are shocked at how Liberty Mutual and their insured have denied liability for the collision. We consulted several lawyers who said unless we had more injury they cannot help us on a contingency basis. Liberty Mutual has not responded to our emails questioning their decision and providing info that disputes it.

THIS IS GROSS INJUSTICE. In our 3 decades of driving we never denied admitting fault when we were at fault for any accident and we never had problems with insurance when other driver was at fault, until this one. Liberty Mutual and their insured is taking advantage of situation (no police report, a friendly witness that appeared very late on scene & who has not returned our calls, misinterpretation of pictures to their advantage) when their insured clearly failed to yield right of way and caused the collision. There should be no fault for a driver turning right with green light. We wish the same treatment happens to these fraudulent insurance companies and claims personnel where they get hit when turning on right at green light by someone who ran red light while turning left and they are held at fault by their insurance investigators.

We will sue Liberty Mutual in Collin County Small Claims court for repair costs (quote obtained from Caliber), doctors fees, loss of use of car, pain & suffering.
     
Read 10 RepliesAdd reply
User Replies:
Venice09 on 11/25/2010:
I did not finish reading this but would like to point out that you were not there to witness the accident and are only going on your daughter's description of what happened. That's not to say your daughter is wrong, just that there are two sides to the incident. I'm glad your daughter wasn't seriously hurt, and I hope you get this resolved quickly.
leet60 on 11/26/2010:
I did not notice from your post if you have done so, but you may want to contact your insurer and ask if they can deal with the other insurance company directly. Many insurers will do this.

If the incident occurred as posted and you cannot afford a lawyer you may want to file in small claims court up to the limit allowed in your state. At the least you will be able to require the witness the other party used be sworn and questioned under oath - this often makes a big difference in an account of an accident as the witness would not want to risk perjury if they are being untruthful.

werelucky on 11/26/2010:
Just look in the phone book and you will find a boatload of lawyers who do auto accidents.
olie on 11/27/2010:
Your daughter should not have relied on the other driver to call 911. Better to have 2 or more calls, than none. I suspect the other driver just claimed to have called.

A police report would have definitely made it easier for your insurer to take your side.

I mean your daughter's side.

And, in regard to your question about when it's legal to turn left on red--I do it when I'm sitting in the middle of the intersection. I'm already out there. It's a lot safer for everyone if I get out of the way of cross traffic. It may not be totally legal, but it's not like there are many options.
Venice09 on 11/27/2010:
I don't enter an intersection if I know I can't make the turn. I wait at the light. I know it probably annoys the people behind me, but I feel safer that way. I've seen too many accidents at intersections .
Starlord on 11/27/2010:
Venice, you are unwittingly doing the right thing. Many people apparently don't understand that it is illegal to enter an intersection if you cannot clear it. Maybe the OPs daughter will have the presence of mind to call the police if she ever has another accident. I also suggest carrying a digital or disposable camera in your car. you can also obtain an accident report form from your local PD, usually. It is very helpful in organizing the information you need to protect yourself legally. I do hope the OPs daughter gets this resolved in her favor. A lot of things make no sense. I was not aware that Texas allowed left turns on red, right maybe, or if there is a one way street involved.
Venice09 on 11/27/2010:
Star, even though it's illegal, it's one of those things that the police tend to overlook. That's why everyone does it. But with a lot of major intersections having green left turn arrows, it's just as easy to wait until the turn can be made safely, especially when it's busy. I try to use good judgment. If I know I won't be able to turn, I just wait for the green arrow instead of blocking the intersection.
jktshff1 on 11/27/2010:
Hard lesson learned for the kid
olie on 11/27/2010:
Star, your suggestion of taking photos is a great one. I'll bet OP's teen daughter and her friends all have cell phones that can take photos.
no name on 07/09/2011:
I also has an accident with a insure driver with LM back in May, as of today, their driver hasn't made contact with them..I'm still waiting to hear what's going to happen
Close commentsAdd reply
Serious Work Comp Injury & They've Done Everything Possible to Obstruct Benefits
Posted by on
I was injured severely at work in the Spring of 2009. The effects of the injuries suffered are largely debilitating. Shortly afterward, I began to be shuffled between claims people, weekly wage payments were delayed, child support was withheld from checks but not forwarded to state collection agency, delays and refusals to approve disgnostic tests, assigned a QRC (independent - right!) who pressured doctor to refer me to a Occ. Med doctor - who shocked everyone who was treating me by telling me "there's nothing wrong with you, get off your butt, take antidepressants, and go back to work!" They demanded I see only one doctor to manage my care - but who, I'd already seen 5 at that point. So I had to go outside them all and get a 2nd opinion or go back to work. I found the doctors in my "network" that would take a contrary position to the diagnosis of the Occ. Med doctor. But I did, and not only got a 2nd opinion that prevented me from having to go back to work, but obtained an order for an MRI - a tool he was surprised hadn't been used to detect the root of my problem. And after delaying authorization for almost 4 weeks, I had that MRI, and it documented spinal and nerve damage due to trauma. 4 months into my injury, I went from being regarded as a malingerer to having a bonafide injury/impairment. Do you think things would change with Liberty Mutual? Sure, they bumped me to yet another claims rep, and the whole cycle of delay, deny, harass, withhold payments and treatments started all over again. I got an attorney. That didn't seem to matter, if anything, they just ramped up the resistance more. I got a new QRC, one recomened by my attorney. They began to harass her, telling her that my employer had "light duty" work for me, and that she was required to make me aware that I HAD to accept light duty if I were able to perform those tasks. Once again, the fact I can't walk, sit or stand for more than 15-20 minutes at a time, that I take powerful narcotic meds for pain, and a slew of other muscle relaxers, anit-spasmotics, anti-emetic (nausea),wear an electronic device to mitigate pain, and can't even drive - not to mention physical therapy every other day, just how could I work doing anything. Several weeks ago, I began to receive a lot of mail from various clinics, doctors, speicalists, and medical imaging firms - including the urgent care clinic I went to immediately after suffering injury at work. The letters were affidavits they had filed with the Dept of Labor & Industry, Work Comp Div declaring that Liberty Mutual HAD not paid them, and that they were registering their claims for services rendered AFTER Liberty Mutual had "approved them. All except the urgent care clinic - who's paperwork stated that the employers insurance company (Liberty Mutual) had refused payment for services rendered on that day because "visit to the clinic had not been pre-approved by the insurance company." Silly me, I guess I should have known I was going to nearly be killed that day, and gotten pre-approval! One of the providers is sitting on bills totallying more than $5K, and a letter I received advised me that they "cannot" provide any additional services until my insurance carrier pays or I pay. Several of these providers have tried to bill my medical insurance company - BCBS. Of course they've refused also, because NONE of these services were provided with their authorization, and they learned later that it was, in fact, a work comp injury.

I am now looking at surgical intervention - 6 months after the date of injury, and my recovery time and rehab (if the surgery works) will put me out for another 3-6 months.

Its hard to look at Liberty Mutual's TV commercials, which portray it as a company that cares and does the "right thing" by pulling people back as they're about to walk off a curb and get hit by a bus - whe they've done just about everything possible to throw me uder one!

I recommend that if you experience any difficulty with Liberty Mutual, or their subsidiaries such as Indiana Insurance, that you (1) retain an attorney & (2) get a different QRC (3) make a report to the Insurance commissioner of your state, and the Dept of Labor & Industry.
     
Read 2 RepliesAdd reply
User Replies:
Disaster Worker on 10/01/2009:
How were you injured at work and what type of injuries did you sustain?

I know I tend to be skeptical on most workers' comp injuries as over the years (when I owned a large business) too many people tried to claim injuries on a previous, non-work related condition thinking I was an easy way to get their medical treatment paid for. However, since moving into pre-hospital medicine, I've seen 3 legit injuries.

Hope all comes out well for you.
Injured_Worker_that_Doesnt_Matter on 10/05/2009:
I am in complete agreement with you "Disaster Worker"- and my experience with a number of people I've known in my life has tended to make me feel as if many of them were exaggerating their injuries or conditions and milking the system. And I beieved that, until something happened to me! I personally can't imagine how anyone who wasn't injured could survive the gauntlet they set down for you. The fact is, I think the systematic program of insurance companies to deny, delay, and harass people making lcaims is now predicated on the underlying assumption that you are a liar and a malingerer - and they continue to do so, if for no other reason than to save them money, even after an MRI proves otherwise.
Close commentsAdd reply
Homeowners Claim From Town Shade Tree Uprooting And Falling On Our Home
Posted on
NUTLEY, NEW JERSEY --


On June 10, 2008,a storm swept through our town and destroyed our home. We contacted Liberty Mutual hours later. Your adjustor, came to assess the damages a few days later. He sent the insurance contractor to come and do an assessment of damages. Damages were to much for the insurance contractor to make an assessment by therefore, asked for a structural engineer to come in. Engineers came in for Liberty Mutual. The report was written up leaving a lot of damages out. At our request, we asked that the engineer come back with our builder to point out more damages that were not in the report. The structural engineer for Liberty Mutual came back the second time, and said that he stands by his original report. This forced us to hire a public adjuster, Liberty Mutual's adjusters stood by engineering report and wanted us to go through arbitration at this time, which we refused because that our contractor felt the damages were far beyond what the adjuster had originally claimed. Based on the engineering report, the insurance contractor had to write up an estimate for repairs based on their engineering report. We had to at this time we were compelled to hire our own engineer because that we were beginning to sense we were being treated unfairly.

Our Engineering associates came in to assess the damages at our expense and wrote up an engineering report enumerating damages that were totally silent in Liberty Mutual's report. This report was submitted to Liberty Mutual through our Public Adjustor. After 6 months from the date of initial claim, Liberty's adjusters acknowledge by stating that they will be sending a different engineering firm to assess that there was more damage than originally recorded in their original engineer report. We are now going into the 7th month of this claim.

We ask for your assistance to get this claim adjudicated and settled as soon as possible. We would expect that Liberty Mutual would live up to its obligations as promised in their insurance contract and that is, to settle this claim as expeditiously and as fairly as possible. It is getting to the point where we feel that Liberty Mutual and their claims department is not honoring their obligations under the contract and is not settling in good faith. Please if you insure with LIBERTY MUTUAL cancel your HOMEOWNERS POLICY NOW BEFORE IT HAPPENS TO YOUR FAMILY.


To whom it may concern, Below is another attempt to deal with your adjustor ,Since this claim was opened on 6/10/09 Your adjustor has done everything possible not to settle this claim in good faith and to make me and my family suffer and fight to settle a claim which is your responsibility to settle in good faith .It started with an engineering report from Atlantic that I had proven through hiring my own engineering firm that there was so much more damage to our home and when we were waiting for Mr. M---e to do the right thing and give us an offer that was just and fair, to find out yesterday that He was up to his old tricks again and in His spiteful ways offered a mere fraction of what we are entitled to. We gave the proof you needed to settle this claim through our very professional engineering report not like the one Atlantic did for Liberty Mutual why can't this be settled fairly?

Dear Mr.M---e,



Liberty Mutual Insurance Company is continuing with the investigation into the reported tree damage sustained at our residence, which is insured under policy number H32----------- with effective dates of 10/15/2007 through 10/15/2008. This letter was prepared to inform you why the claim has not yet settled.Although you state that our Public adjustor never returns your calls,

and your doing everything possible to settle this claim,The way I see it is that Liberty Mutual stood by Atlantic Engineering Structural Report I received dated 6/27/08.which left out a lot of damage not in the report and I had to at this time hire Metro PA services and Retain my own Engineering firm and furnish

my own report dated 10/17/08 showing all the damage to the residence including pictures and architectural drawings
We are now into our 8th month on this claim of which 4 months were wasted on a engineering report that was not a fair and true, evaluation of the damages even with Atlantic coming to look at the residence twice. I am asking for at this time is for Liberty Mutual to get this claim settled and own up to their RESPONSIBILITY through the policy and settle in good faith.

More to come I will keep all posted until we reach a fair outcome.
Pete
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 12/30/2008:
This would probably be a good issue to take up with the NJ Insurance Commissioner's office. I'm sure they have omsbudmen who can help you take on LM.
Close commentsAdd reply
DROPPED by Liberty Mutual Homeowners - many Florida customers
Posted by on
TAMPA, FLORIDA -- May 1, 2011 : Receive a letter today from Liberty Mutual Florida stating that we are being DROPPED - our home owners insurance policy has been cancelled - as of our forthcoming renewal date of Nov 2011.

I've been with Liberty Mutual of Florida for 15 years; from my first townhome, then converted to an apartment/fire policy, then converted to a homeowners policy .. now that I have a wife and 2 young children to protect in this regard.

In all of the 15 years, I have not once submitted a claim. I have, however, dealt with their oftentimes very significant increases in policy premiums; especially over the last 5 years.

What an absolute shame and disgrace, Liberty Mutual. The letter offers their "apology for any inconvenience". Inconvenience? What an understatement. You F**KED us, Liberty Mutual, plain and simple.
     
Read 2 RepliesAdd reply
User Replies:
tnchuck100 on 04/30/2011:
Crystal ball is working well: Today is April 30.

It is not uncommon for insurance companies to do this. 15 years with no claims? The insurance company sees this as you are statistically due for claim. State Farm did the same thing to my father-in-law years ago.
madconsumer on 05/01/2011:
this is a great review.

very helpful.
Close commentsAdd reply
Workman's Comp Denial
Posted by on
WISCONSIN -- I got injured on the job last June. It was reported immediately as I could hardly walk, but I finished my duties for the day and reported to a Dr. the following day as there was no way I could do my job. Pain at 10. Fast forward, it turned out to be two separate tears in the meniscus in my knee. Surgery was required. Liberty Mutual (LM) paid under workman's comp. and covered all my medical expenses and physical therapy plus lost wages. To a point. Eight months and the representative from WM decided she wanted an IME (Independent Medical Examination) hired by them, (starting to smell a rat?) to examine me and give them a 2nd opinion. I reported for the IME which I spent all of ten minutes with. He submitted his report to LM and stated that he said that any pain I felt the day of the injury was a mere manifestation of a pre-existing condition and that my torn meniscus, two of them was NOT relative to work and therefore I should be denied any further care or compensation. It's all well documented from my treating Dr./Surgeon that in no way could tears occur unless there was specific trauma. Well, LM adhered to the rat's report and I was cut off. Now I am going through hoops to collect disability, a $500/wk cut from WC and my doctor put me on permanent restrictions preventing me from returning to my job. Had to file for a hearing with the Workforce Development people of my state, to challenge WorkComp, ie, LM and that hearing could take 4-6 months. I do not like to think that I could lose my house over this but LM is ruthless and could give a sh*t less.

Bottom line, I hope I'll come out of this all right as my union representative assured me that appellate judges do NOT like to hear UPS and WM mentioned in the same sentence. Just hope I can hold on till the hearing. Thanks Liberty Mutual.
     
Read 6 RepliesAdd reply
User Replies:
spiderman2 on 03/12/2009:
IMEs are very common in workers' compensation cases. Unfortunately, many of them occur as you stated. You need to get a lawyer that specializes in workers' compensation to help you out with this. Your union should be able to refer you to someone.
madconsumer on 03/12/2009:
after 8 months, wasn't it healed after the surgery?
Nohandle on 03/12/2009:
I'm a bit confused here sir. Are you stating you have received full payment on your medical expenses and lost wages for eight months and now are cut off?
Anonymous on 03/13/2009:
I question the 8 months also. Professional athletes have this injury commonly and are back playing the same season. Workman's Comp isn't a lifetime disability payment, it's intended to tide you over while you are recuperating. I am guessing that after 8 months they think you are able to return to work. If you aren't able, it should be a Long Term Disability claim.
deville on 03/13/2009:
Thanks for all comments. Spiderman, I have a lawyer on standby. Madconsumer, the knee is at end of healing according to Drs. Nohandle: Yes, they paid for everything till they got the IME report. KenPopcorn: I am not an athlete. Rather a 56 yo UPS driver. My knee had arthritis in it which was NOT a problem until the injury. After the surgery, the problem has accelerated and it's my Dr.'s opinion that if I were to return to my regular duties as a driver, I wouldn't last because of pain and would definitely cause me to be a candidate for a knee replacement.
Ellarya on 08/12/2009:
Liberty Mutual received my claim when they purchased another insurance company (Wausau) and I've been in litigation for 7.5 years because all claims have been denied. Prior to my injury I had a long outstanding work history with no history of unemployment. They hired the best attorneys and an expensive IME who claimed that I am not working because of a childhood trauma that occurred when I was 7 years old - 35 years ago, even though it never had an effect on my employability until my injury at work in the year 2000. An IME is paid a lot of money so there is a lot of incentive to find in favor of whoever hires them for services.
Close commentsAdd reply
Motor Vehicle Accident Where The Other Driver Was At Fault
Posted by on
VALRICO, FLORIDA -- I was involved in a MVA with a vehicle insured by Liberty Mutual Insurance Company. I was driving a GMC Yukon XL and the other driver had a Mazda 4 door coupe. It was a two lane road where the posted speed limit was 35mph. The vehicle in front of him stopped to make a left hand turn. He could not stop in time and to avoid hitting the vehicle in front of him, he swerved across the double yellow line and collided with me. The impact initiated at my driver side tire and went the entire length of my vehicle. My vehicle door would open about 10-12 inches because of the impact and there was extensive damage to the rest of my vehicle. The police arrived and after listening to both of our versions of the event and looking at both vehicles, the police officer briefed us both that the other driver caused the accident and is at fault. If the case was to go to court, the police officer could be called as a witness for me.

I notified my insurance company and was told that I could have them repair the damages to my vehicle, pay my deductible, and then they would bill the other insurance company to recover the repairs and my deductible or I could go through their insurance company and not have to worry about the deductible. Hindsight being 20/20, I should have gone that route and would have been much happier. Here is why:

1. Liberty Mutual (LM) is requiring me to pay for a portion of a brand new tire for my vehicle because my vehicle has 24k miles on it. Their stance is that since the tire they are putting on my vehicle is in better condition that the one they are having to replace, I should share the cost.

2. I have spoken at length and waited on hold for a grand total of 218 minutes in an attempt to obtain a rental vehicle, get an estimate for my vehicle to be repaired, and to make the insurance company understand that since none of this was my fault, then why am I being inconvenienced.

3. Safety prevailed on this next item. The claims adjustor listed in the estimate for my rim to be repaired. Think about this for a moment, repair a rim that holds a tire on a vehicle that transports my entire family. Repair a rim that has taken an impact from another vehicle? As I cooled off and spoke with the adjustor, he remained firm in his opinion. I was later informed that the rim could not be repaired and they had to put a new one on it.

So, as you read this, think about how you would want to be treated if you are involved in an accident. From this point on, if I am involved in another accident, I will go with my insurance company, pay the deductible, and let them handle the other insurance company.

     
Read 4 RepliesAdd reply
User Replies:
Anonymous on 07/02/2008:
How much money are we talking about here?
madconsumer on 07/02/2008:
I do not follow, other than they asked you to deal with your own agent, and instead went another route.

so still not sure where the issue is? and to be clear, your time is not valuable in terms of insurance payouts. unless you were injured.
vighper on 01/29/2009:
KenPopcorn - If the issue is "how much money", then you have missed the point of this review. If someone slashes your tire requiring you to pay $150 for a new tire, and because you had 30,000 miles on the tire, they give you $30 and say "since you had that many miles on the tire, I figure that that is how much of the tire I should replace", you are still going to have to get a new tire. You did nothing to cause the loss of the tire, yet you still have to pay for a new tire.
vighper on 01/29/2009:
madconsumer - Instead of going through Liberty Mutual (the person who caused the accident's insurance company), I will, from now on, go through my insurance company, pay the deductible, and then let them deal with the accident causer's insurance company.
I will not talk to the other Insurance Company either. I will tell them to call my Insurance Company or my attorney from now on.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
They Tortured Me for a Decade
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I worked for them for 10 years of torture. They cut the staff to nothing and piled on the work. They made us log every minute, although they were our only client and did not get bills. They had the work done by a team of inexperienced paralegals and did not serve the interests of their policy holders. Their greed is enormous. Finally, they moved the office 60 miles a day round trip. The commute almost killed me. They didn't need the money. Then they fired me for telling the truth to the client instead of trying to hide their incompetence.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Serious Injury From Fall On Stacked Carpeting At Carson Dept. Store.
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I suffered a serious fall on double stacked carpeting on May 4, 2013 in Carson's Department Store in Livonia, Michigan. It took many calls to the store's manager and Liberty Mutual Insurance Company over the next month before one girl did a recorded interview. As a result of the fall I could not stand, bend my knees, or work because of the constant pain.

I was asked if I had anything to drink before shopping! No, I do not drink! My low heeled shoe caught the edge of their double stacked carpet that almost threw my head into a weighted dress rack. If that had occurred, I would be a vegetable today. Instead, my shoulder, hands, and both knees hit the carpet so hard, I had rug burns and bruising all over.

After waiting another month to hear from Liberty Mutual, I was informed that Liberty Mutual would not pay for my X-Rays or any other medical bills because the carpet was not high enough! Tell that to my bruised and battered 67 year old body!. I'm on a fixed income and the fall was not my fault. Liberty Mutual has even been sued by the Attorney General!!!
     
Read 1 RepliesAdd reply
User Replies:
BobInTheBoonies on 07/08/2013:
Contact a lawyer immediately. The lawyer's fees should be paid by Liberty insurance company. As an individual you cannot fight the giant insurance companies but with a lawyer these insurance companies sit up and take notice.
Close commentsAdd reply
Top of Page | Next Page >