Poor Service And Support - Make Sure Your Warranty Has Substance To It
TOANO, VIRGINIA -- We purchased roughly 1,200 square feet of really affordable laminate and had it professionally installed. Within months of installation, we started to experience buckling in the material, creating trip hazards throughout the house. Unsure whether we had an installation or materials issue on our hands, we sought the assistance of Lumber Liquidators to get to the bottom of it.
Our hope was that they'd send someone to our property to take a look at the floors. Instead, after weeks of dodging our emails and phone calls, we received a generic response indicating our warranty was void for any number of reasons and that the matter was closed. I'm preparing to dispute the charges on my credit card, to initiate contact with the Better Business Bureau and potentially to sue them in small claims court.
I don't know whether it's the cheap product or the installation that's caused the safety hazards we're dealing within the house, but I do know that Lumber Liquidators doesn't care one way or the other. So what's their value proposition?