What a piece of junk, it split at the seams of the slide and the pool ramp within the first hour of use. The enclosed patch kit is useless on a seam. There were no kids over 55 pounds using it, or doing anything out of the ordinary. Customer service is absolutely useless as well, especially online. Save your money and your kids the disappointment and buy something else. Shame on you Toy Quest for not only making, but actually selling such a poor product.
We purchased one of these slides and the holes for the water to go on to the slide were put on the left side instead of the right side of the slide so the water just goes on the ground. Have tried to contact the company but have no luck getting with anyone. Would not recommend buy from these people.
We went through 2 Roaring Rapids Slides in less than 3 months. Toy Quest customer service was horrible! It took forever to even get a response back and now even after trying to replace our 2nd Roaring Rapids slide the customer service said "Sorry it is past the warranty and to use fish line or super glue spray." UNREAL!!! DON'T EVER BUY ANY BANZAI SLIDES BECAUSE THEY DON'T STAND BY THEIR PRODUCTS! We spent nearly $700 on it too!
I paid almost a $1000.00 for the slide, and it has a rip in it. I have contacted customer service and it is a joke, one day I get one story the next day I get another. I advise NO ONE TO EVER PURCHASE ANY KIND OF MANLEY PRODUCTS!!! This wasn't a cheap lesson at all for me, and very upset is the least you can say! It really doesn't matter though they already got their money AND DON'T CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This company SUCKS! I paid $600.00 and the slide had a hole in it with the first use. The customer service was "rude" and they made promises that they did not deliver. They will not refund my money and they have no more slides in stock to replace! I threw away a lot of money and the company could will not even make an effort to make this purchase right. How can this company get away with this? I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN!
My slide had the same issue as the other post on here. The lining on the top of the bumpers (yellow) only just started flaking off. It only happened in this area. We bought ours last year - this is only the 2nd season. I called customer service who recommended taking it to a pool place to repair but otherwise they did nothing. The side of the product says not to go back to the store with issues - but calling them is no help either. Avoid these if you can - $450 for only 1 years use.
I have bought 2 of these waterslide and had the same problem with both they ripped down the seams with under 10 uses. Why 2 because my children were so disappointed when the first one ripped that I was hopeing it had been one time defective slide that was not the case. I bought the 2 year warranty on both slides and after months of fighting toysrus finally paid me for the first slide I am now fighting for the second time on this product but toyquest has a defective product and they care nothing for disappointed children.
SALISBURY, NORTH CAROLINA -- I purchased the Banzai Double drop falls last. Used it a couple of times and stitching started losing air, one of the kids fell off the top. Fortunately they were not hurt at this time. I took it back to Wal-Mart and they said it would have to go back to manufacturer. I tried to get in touch with someone who could do something last year to no avail. Early this season I tried to get something done. They said it wasn't their problem, I should have done something last year. I don't have that kind of money to just throw away after a couple of uses. I finally took the box out of the building after the kids kept begging and I am letting them play. If one of my kids gets hurt due to this faulty slide I will be sending them the Dr. bills I am also contacting the Better Business Bureau and consumer affairs. I think I might get action 9 news to come and have a look at the slide and what it does when the kids try to use it. I have never had so much trouble with a product especially one that expensive.
I have saved my email correspondence with this company and let them have a look also. I don't have money to throw away. I have six kids to play on this thing. One is 4 years old and they could very possibly get hurt. All they had to do was admit it was sub standard and replace it. I am not the only one with complaints and to my knowledge all others got similar excuses not to stand behind their product.
NEW YORK, NEW YORK -- This product as others have stated is not worth the money. I just purchased it on 6/17/2008. I have used it exactly 4 times. You cannot return it to the place of purchase once opened nor can you reach their customer service department at 1-800-434-6178 which I have tried on 8 occasions (yesterday 2 times!) You wait upwards of 15 minutes and the call then hangs up on you. I emailed them finally and still have not heard from them. The workmanship on this product is horrible. Everything from day one is breaking at the seams.
The only alternative I will now have is contacting the Better Business Bureau and Consumer Affairs. Please do not waste your money on this slide.
PAULSBORO, NEW JERSEY -- After my Banzai Sidewinder Falls slide ripped after a few uses, customer service sent me the wrong replacement slide and sent it to my work. I never asked it to be sent there. Also, they then sent me the slide I wanted, but sent it to my house when no one was home. They didn't request a signature be required to leave which seems stupid to me when it is a $400 slide. After being very nice to their customer service rep, she was really nasty back.