BATTLE CREEK, MICHIGAN -- I have had problems w/ Meijer before, and complained to the manager, and nothing was done, so after this experience, I'm done, and will drive 10 miles out of my way to go to Walmart. I was in the self-checkout (of course, the regular line had about ten ppl in it.) I scanned 1 thing and noticed my ice cream bars, the box was wet on the side, so I asked the lady if I could go get another. She came over, and rudely said, looking at it, "I don't think it's INSIDE the box, you can go get another, I don't have anyone to send back."
So I went and came back, she had scanned my items, she was looking at the screen and saying "there is an item missing,, that wasn't rang up." I said, "well you rang it up," after like 5 minutes I was like, "let's just cancel it and start over." She YELLED at me and said, "DON'T PUT THINGS ON THE BELT!" I grabbed my stuff and said "I needed to go exchange my ice cream, b/c it was melting," and I ran back to get different ones. When I came back I went to a reg. register, not wanting to deal w/ her again. The line had 10 more ppl in it. I stood there for 15 mins. all the while watching ALL these employees just standing around TALKING, looking at all of us in the line.
I was fuming by now, and I just left my cart there and walked out. I went down the road and happily paid DOUBLE for the same items at Felpauch, sometimes it doesn't pay to try to save money, and tomorrow, I WILL be going into the store, to talk to a manager. I am a waitress, and if I EVER gave customer service like THIS, I would be FIRED INSTANTLY! And I am sick of ppl treating customers like this when WE pay their salaries. In this economy, they should be happy ppl are spending money in their stores, not treating them like CRAP!
WESTERVILLE, OHIO -- I stopped at the gas station of store #181 on 12/10/09. I put my card in the machine and thought I pushed the PAY OUTSIDE button. I never get a paper receipt as it just is more trash for the world. I then drove to the Meijer store #181 on Polaris Parkway which is across from the station. I was enjoying my shopping when they called my plate # over the PA system. Imagine my utter shock when ** informed me that I had not PAID for my gas and was listed as a DRIVE OFF!!!.
At first I did not believe her as I did not know you COULD GET GAS AND NOT PAY FOR IT! Evidently at the Meijer station #181 you can pump and drive off. I asked how this could happen as I "put my card in the slot and got gas". She said that I must have accidentally pushed the wrong button and the guy inside the store allowed me to get gas manually.
I had mittens on so I guess this is possible but what if I had not shopped at Meijer? I would be a felon and possibly lose my driver license over a machine error! ** was very nice about it but I told her my concern was not paying for the gas. No problem. My problem is being ARRESTED OVER GAS I THOUGHT HAD ALREADY BEEN PAID FOR! I had no receipt so my only hope of being exonerated would be hopefully a camera of me stupidly putting my card in and thinking I was paid in full.
PLEASE, PLEASE, PLEASE GET THIS TO SOMEONE WHO CARES AT MEIJER! I do not want one single person to have to go through this humiliation possible theft charges! I will never buy gas from a station that does not have prepay only ever again simply because there is no protection for me!
Over the past three years, Meijer has really had some shortages of their regular products. Keys! I tried for about 4 months to make copies of a key that they told me was one of the most popular keys. Each time I'd check they'd say they still hadn't gotten that particular key number. Needless to say, I had the key copied at another store. Still I kept checking since my kids were always losing their keys and when I'd find out about this as they were going to bed, Meijer was the only store open that makes keys. Last I checked they still hadn't gotten them.
The same thing happened with a certain brand of frozen pizza. Just a plain cheese pizza that most kids like. I even spoke with the manager of the entire store who said he'd make sure they had this within a weeks. Well, that took three weeks, which compared to the key wasn't too bad. Of course, by this time I'd already begun to be "conditioned" to put up with this waiting game since we customers no longer come first.
Most recently, last night to be specific, I finally found a one-cup coffee maker and was really excited to find a coffee maker that I didn't have to have shipped. I'd been looking all over for this one-cup maker and here it was; actually there were two of them on display. Problem was, there were no other ones in boxes with the directions, etc. A very kind young stock boy couldn't figure out where the price tag on the shelf was, and even he seemed a little perturbed by this. He called the manager who told him over the phone that that item must be out of stock. Well, of course! I should have guessed.
So, it's okay to just say, "Oh well, guess we don't have what you're looking for. Too bad. Goodbye." The young stock boy seemed to have more professionalism and courtesy than the manager who couldn't take the time to even suggest if or when this item might be in stock again. And one final comment: Did Meijer lay off a lot of workers? The one good thing I could say about the store was that the store was very clean and well-organized.
Since I last shopped there about a month ago, something has changed! The aisles and shelves and freezers were absolutely a mess. (Granted in today's world, customers have gotten sloppier as so many are racing through life just about as fast as they can go. So, I'll give Meijer a small excuse for this since its hard to keep up with this new movement of societies lack of manners.) Plus there were many, many empty areas. Once again, maybe the overnight stockers hadn't arrived. But wouldn't this mean it's time to hire some more employees and do some stocking during the daytime?
MIDLAND, MICHIGAN -- Again the U-Scan was not working properly. How can I trust it to be computing correctly??? After pushing the help button, waited and waited for a clerk who could not get it working, then she left to take my debt card to another till. I waited to get my receipt and she disappeared to another department and I finally had to go and inquire to find it. We live near the store and our family typically spends up to $200.00/wk there. If I choose to have a clerk check my groceries out, I must walk all the way down to the center of the checkout lanes to find one who usually has several people in line, then walk all the way back to the doors at the other end to leave.
How is this convenient for disabled, elderly, individuals with health/post surgical issues or people with children to care for too?? Very poor corporate strategy--Meijer has lost the vision for quality customer service. Then this morning I telephoned Meijer to see if a specific product was carried in the paint dept. The person who answered said his phone was about to die. I quickly told him what I needed then his phone died. I've called back repeatedly but no one ever answered. Why would the telephone book list a telephone number for a specific dept. number to call and then the store use phones that go dead at 10:00 in the morning?
Customer Service is not a primary goal for this corporation. A few years ago, Meijer changed their layout and things are not placed sensibly in the store-still trying to find things-makes shopping a frustrating chore! For instance, pepperoni always kept above the sausage, bacon and in the spiced meats section...is now kept by the frozen pizza. Obviously, if you are buying pepperoni, you are probably making it from scratch, so why would you look for it in the frozen pizza section?
Why would some of the Tostido chips be found in the produce section, but the same chips not be found in the regular aisle with all the snack chips (duh, I know, because that is where you might find fresh salsa). So why not put the bacon in the eggs aisle and the milk with the cookies, bread with peanut butter and jelly, where does it all end! Meijer is operating just plain stupid... Walmart is the same distance and one can always find sales people. I'm returning to Walmart-same distance to my home as Meijer-without all the bizarre-crazy stuff.
YPSILANTI, MICHIGAN -- I have completely stopped buying at Meijer over these incidents. I ran out of gas, and walked to the nearest gas station, which was at Meijer. I had my checkbook, but had left my ID in my vehicle about 2 miles away. They flat-out refused to honor my check at the gas station because I could not present my ID. I then walked INSIDE the Meijer location, bought about $20 worth of stuff, and wrote my check for $20 over, without ID, and used the $20 to purchase the gas.
I then walked back inside the Meijer location, and asked for the store manager, who assured me that it was in fact NOT the rule for the gas station to require ID on all checks, only if prompted by the system. (I had been writing checks for gas for about 5 years at this location prior to this incident, and I don't recall ever having been asked for ID.) About a year later, at another local Meijer gas station, I had one of those prepaid debit card/Mastercards. It had about $50 on it, and I only wanted to put $20 in my tank.
I tried to swipe it at the gas pump, and it wouldn't work. I went inside to see what could be done about it, and they said, "Oh, it's probably because it's a gift card, just pump your gas and then we'll run it inside." Well you can guess what happened next- I put $20 in my car, and the system wouldn't take the card for the gas. Their systems do not allow you to pre-pay for gas in the store with a credit or debit card. I had $20 in my tank and no way to pay for it.
They told me I couldn't leave to get money unless I left the car there (and I can't go anywhere without the car), but the cashier let me use the phone to call someone else to give a credit card number over the phone, which was very nice of her. I then went INSIDE the store and used the rest of the gift card on products in the store without a hitch. So from these experiences, I have completely stopped shopping at Meijer, whether inside or out.
COLUMBUS, OHIO -- They threatened to have me arrested for couponing. I was only using manufacturer coupons if cashier and register take coupons then I'm not doing anything wrong. They really lost a very good customer. I did all my shopping at Meijer for the nine people who live in my home. I purchased all my food items, dog food, all household, school clothes, school supplies, most of Christmas shopping. Almost every cashier knows me by name. There was a girl who works at service desk and she always treated me very unkind and I'm sure she had a lot to do with this.
And I've heard many other people complain about her and the general manager does not do a good job. I have been shopping at this Meijer since the day it opened but never again and I also worked at this store as a vendor but I quit my job just I wouldn't have to return to this store.
DAYTON, OHIO -- I went through the self-check out at Meijer. I scanned some chicken. Apparently it didn't scan. I scanned all my groceries in the cart. I had two toys in the bottom of my cart. I made a mistake and was distracted by my phone. I forgot to-ring the 2 toys up. I spent around 75.00 in the store. I was stopped by the loss prevention person. I told her over and over again it was an oversight on my part. I never tried to conceal anything. I offered to pay for the items. I told her it was an accident etc... I even stated when she accused me of not ringing up chicken that I remembered having trouble scanning. That it wouldn't scan.
I asked about hidden cameras etc... She threatened to call police or I could get a lawyer. The fee was 65.00. I was mad, confused. The loss prevention person was rude. When I told her I made a mistake that wasn't paying attention that I could pay for it she said "no" and if that made me feel better about myself I could say that it was accident. I have shopped here for a number of years. Spent thousands of dollars I am sure. I was embarrassed and felt like there was nothing I could do or say to prove myself.
She even accused me of doing the same thing on previous shopping trips but had no proof of such and stated she could catch up to me, which is ridiculous since I am in that store at least 3 times a week. I felt like she didn't have any real proof of anything. I was given a civil fine of 65.00.
BURTON, MICHIGAN -- Recently, when I purchased alcohol at a suburban flint Meijer's, I was asked to provide my driver's license for I.d. purposes, 63 years young, I felt that was a compliment. Then the cashier swipes the magnetic strip on the back of the license. I asked why and she replied they needed my birthdate. Sure enough, the date was printed on my receipt.
Um, folks, your license includes such pertinent, personal info as your social security number, address etc and is a great tool for the devious identity thieves. Calls to Meijer's were rebuffed, with denials that I didn't see what I saw.
Beware. Don't hand over your license.
REYNOLDSBURG, OHIO -- I've had quite a few displeasing interactions with this Meijer. First off, most of the employees look like they hate their jobs and don't want to be there. A few times, I've tried to get service in the electronics department and have had to wait upwards of 20 minutes to get service. My mother was sexually harassed by one of the deli workers. Twice, people in my family have purchased diamond earrings from their jewelry department, only to have the stems break off with minimal amounts of pressure applied. On multiple occasions, I have found mold inside the produce. Twice, it was inside containers of fresh-cut, mixed fruit. Another time it was the entire inside of some fresh broccoli.
Lastly, the store chain really seems to be tightening the reigns, what with a refusal to price-match or accept competitors' coupons. Store security seems to be a hounding presence, with plain-clothes security constantly following customers and "casually" guarding entrances. I get that they want to minimize costs, but the store gives the impression that their goal is to not be competitive, but to keep an incompetent staff and treat the customers like they're not welcome.
NILES, ILLINOIS -- Twice I had to make a return to Meijer & both times I was told, .."well, this time we will give you a refund but, not next time." Instead of apologizing for my inconvenience, they are basically threatening me. When I talked to a manager about it, he wasn't any better. The story of an employee in MI, who was fired because he helped someone put out a fire is another perfect example of how backwards Meijer's management thinks. Instead of rewarding him for going above & beyond for a customer, they fire the man.
The management clearly lacks common sense & is inflexible. That's okay, I will just shop at Walmart that much more. Their prices are better and they always take returns without a hassle. Maybe that's why their stock prices are always high? Take a lesson Meijer. And btw, I have never seen an uglier looking store front, ghastly yellow. It took me a year, to get past that & go in.