Meijer, Inc. - Page 2

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"Fake" ID
Posted by on
CARMEL, INDIANA -- I have been shopping at Meijer in Carmel, IN for years and more recently going there weekly for odd grocery items and liquor. After March 2010, Indiana passed a new law where everyone is carded no matter their age if they are purchasing liquor at a store. My boyfriend and I are both 24 years old, get carded frequently, but have never been denied alcohol because our licenses are valid until 2013. He has the old IN state driver's license though, which has seen better days, while I have the shiny, bright new one. Until several weeks ago, Meijer employees never seemed to notice a difference between our ID's and allowed us to spend 100's of dollars in alcohol and groceries without a peep. This changed when my boyfriend was checking out and the cashier said his license was invalid. He explained that he used it almost daily at their store with no issue and she called for her manager. The woman who came over was extremely rude about this, exclaiming that his ID wasn't real and he could not purchase his alcohol. We went back in later that evening and used his ID to buy the same bottle of alcohol with no problem but were baffled by her behavior.
Today, my boyfriend went in to buy a couple of items, was carded again with no problem but left his credit card at home. He came back to Meijer to pick up his items in the Customer Service area and the same team leader was back there checking people out. Coincidentally, she would not let him purchase his alcohol, claiming his ID was fake again even though fifteen minutes earlier he was old enough to buy it.
I heard about this reoccurring issue with the woman and called the store to speak with the director. He told me the team leader had no right to turn a customer down simply because she 'thinks' an ID is fake but rather must type the ID number in the system. I've never seen her do this before. The director said to ask for him the next time we made a purchase and had an issue with her so he could address it properly.
My boyfriend went in later that evening to purchase his items behind Customer Service and before he could ask for the store director, the team leader denied him and exclaimed that she was the one he spoke to.
I contacted the corporate office via email and will be calling them during regular business hours tomorrow. I am so upset that I printed out my bank statement to illustrate just how much money I spend at Meijer a month. It's pathetic, but I have spent almost $1000 at Meijer and that is just on myself!
     
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Venice09 on 06/17/2010:
Are you saying that your boyfriend's driver's license is in such poor condition that it looks fake? If so, maybe a solution to this problem is for him to get a replacement so that its validity is not in question. Or you could always shop elsewhere because it doesn't seem like he's going to be guaranteed the purchase of alcohol at this particular store with his current ID. It sounds like it's always going to be a hassle.
Sheriffs Uncle on 06/17/2010:
Venice, it sounds as if he has a style that has been upgraded, and that his will be too, eventually. And maybe having the old style, along with it being old and handled a lot is making this one clerk think it is fake. If it were me, and the ID was legit, I'd go straight to that store Director and have him/her verify that it is good, and then have them inform the snotty clerk that the I.D. is good. I wouldn't want to have to get a new I.D. just because one clerk/jerk at Meijer didn't like the way mine looked.
Sheriffs Uncle on 06/17/2010:
Now, if it was causing problems other places too, then yes, I'd have it replaced/upgraded. But if the only problem was this one clerk, then uh uh.
Venice09 on 06/17/2010:
Sheriff, an old design wouldn't cause the license to look fake. That's why I figured it was too worn to look legit. I agree that the situation is annoying, but it seems that speaking to the Director didn't solve anything. There will never be a guarantee that the boyfriend will be able to purchase alcohol at any given time.

I wouldn't replace my license either unless it was causing other problems, but I wouldn't keep going back to the same store unless I was somehow guaranteed that purchasing alcohol wouldn't be a hassle. And so far, Meijer has not been unable to do that. I'm not even sure contacting corporate will solve the problem. Hopefully the OP has other shopping options just in case this can't be resolved.
Anonymous on 06/17/2010:
Venice> Quite the contrary, here in New Mexico they had changed over to a new style with a hologram-ish effect to it. In comparison to the old style, which were still valid, they looked cheezy and fake. Many stores that were not aware of the new style, accused us of having fake id's. Neither one were worn out to the point of not looking legitimate. Crazy, huh?
Venice09 on 06/17/2010:
But in this case the boyfriend's old license IS worn out while the OP is not having any problems with her new shiny one. Maybe it's a combination of the license being the old design and also worn. I don't know. But it seems like that certain employee is just going to be a thorn in the boyfriend's side when he's purchasing alcohol.
Anonymous on 06/17/2010:
Stop drinking or shop somewhere else! LOL!
Venice09 on 06/17/2010:
J4A, that's what I'm thinking, too!.. haha
spiderman2 on 06/17/2010:
The license is probably peeling or otherwise in a state that it could have been tampered with. It sounds like not eveyone working in this store is on the same page,. You do have to understand the point of view of the clerk in this case. If the license has been tampered with and the person is underage (1) they lose their job and (2) it is a criminal offense to serve a minor. I sell alcohol. I take no chances.
PepperElf on 06/17/2010:
that's a good point, spiderman

If it's in an extremely worn state... is it still legal to use?


though if it IS in a very worn state, the easiest way to fix it would be to go to the DMV and have a new one issued.


http://www.dmv.org/replace-license.php
it's not an official DMV site but it seems to have good information on how to do things... like replacing a lost or damaged license

and apparently you can do it online. for NY it only costs 17.50 to get it replaced.
Nohandle on 06/17/2010:
I've not been into a Meijer's but if I was a clerk anywhere selling alcohol or tobacco I would be overly cautious. Your job is at stake. There is a risk offending a customer but a greater risk of losing your job if the incorrect decision is made in favor of a fake ID. Anyone know someone working in an Office Supply business? They have laminating machines and can fix you up in a flash. Kids did that all the time for fake ID's. All they needed was to know someone working there.
Venice09 on 06/17/2010:
Now that you mention it, Pepper, my son had to get a new license when his wallet was stolen and he did it online. It was simple.

My driver's license (NY) looks as good on the day it expires as it did the day I received it in the mail. It's pretty sturdy. I can't imagine wearing one out. I guess it could get damaged though.
Anonymous on 06/17/2010:
In Indiana it cost 10 bucks to replace a damaged license.

PepperElf on 06/17/2010:
sweet even cheaper
and oooh now I see where the OP was shopping at.

woopsie. ;)

but anyway ... hey that's a good deal - a simple $10 investment and this issue will go away without having to fight the store every other visit.
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Meijer Is Clueless About The Concept Of Customer Service
Posted on
Rating: 1/51
NILES, ILLINOIS -- Twice I had to make a return to Meijer & both times I was told, .."well, this time we will give you a refund but, not next time." Instead of apologizing for my inconvenience, they are basically threatening me. When I talked to a manager about it, he wasn't any better. The story of an employee in MI, who was fired because he helped someone put out a fire is another perfect example of how backwards Meijer's management thinks. Instead of rewarding him for going above & beyond for a customer, they fire the man. The management clearly lacks common sense & is inflexible. That's okay, I will just shop at Walmart that much more. Their prices are better and they always take returns without a hassle.

Maybe that's why their stock prices are always high? Take a lesson Meijer. And btw, I have never seen an uglier looking store front, ghastly yellow. It took me a year, to get past that & go in.
     
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FoDaddy19 on 12/17/2013:
What was the item/intems you were trying to return? And were you within the return policy timeframe or not? Some items aren't returnable. If you were trying to return such items or if you were outside of the stated return policy, then they were actually doing you a favor by allowing you to return the item(s). However without more details, no conclusions can be drawn.
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Attitude of Meijer Employees
Posted by on
Rating: 1/51
DETROIT, MICHIGAN -- I am an owner operator delivering goods/produce all over America. I have been at the Meijer warehouse for almost 7 hours trying to get unloaded, at 3 hours I asked what's going on why are trucks that came in after me unloaded and leaving before me and the woman receiver said "THAT'S THE WAY IT IS". I asked again and explained that it cost me money to sit and wait--she stated the same thing again. I then told her I would be leaving in 45 minutes that's 4hrs and taking the trailer back the 34mi to our warehouse and someone else could deliver it. well she hung up the phone as all this is on a phone in the guard shack. It wasn't 5 minutes when she called my cell and told me to back up to door 442 that was 4 hrs ago, and still I'm not unloaded, she did call my corporate office in Canada to complain--which they called my dispatch--who called me. I told them to fire me if I'm wrong--I was nice --I refused to get mad--but I have looked up the corporate officers HOME phone numbers as I am a retired collection agent sitting here in the truck thought I would call them tonight at about 11pm.

If they treat the people who deliver the good/produce this way why would I continue to spend my money at their store---about $250 a week.
     
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John Nicholson on 05/31/2013:
You obviously were the victim of some lady promoted above her abilities. This happens with more frequency at Meijer and is part of why Meijer is having problems now.
Sandy on 06/01/2013:
I would talk to my superiors regarding this supervisor and get it elevated to her supervisors supervisor.... This witch should be fired as she is not people oriented nor does she care about her store and getting your product on the shelves.
never on 10/09/2013:
It is very scary that you looked up the home phone number of someone and intend to harass them. Oh my goodness, to look up someone's home anything is disturbing. Actually it seems to me that you will actually be stalking and harassing them and in Michigan it is illegal. Why would you do such a thing to anyone? Your comments are scary.
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Truck # 264435
Posted by on
Rating: 1/51
NAPERVILLE, ILLINOIS -- I was traveling E. on Route59 today, March 28th,2012, going at a normal speed when one of YOUR TRUCKS starts speeding up and was almost in the backseat of my car. We then came to a stoplight and I put on my brakes but noticed YOUR GUY wasn't slowing down, I looked in my side mirror and HE WASN'T PAYING ATTENTION TO THE ROAD AT ALL!!!!!! Two times this jerk almost plowed right into the back of me, I then moved over to another lane and noticed he was doing it to the now next car..... This guy better take a courtesy road test, or else GET OFF THE ROAD.

A very pi$$$ed off woman driver!!!!
     
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clutzycook on 03/28/2012:
Was there a "how's my driving?" sticker on the back of the trailer? I would have tried to get that and called the company. Usually stores like Meijer contract out their deliveries, so you'd be looking to complain to a 3rd party, I think.
John on 03/29/2012:
You were going EAST on Rt. 59? Rt. 59 runs North South. Maybe that's why he almost hit you.
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Disgusted
Posted by on
MICHIGAN -- I was at the deli counter choosing a cheese and meat for my husband, he is very particular. The woman had an obnoxious tone with me as I made my selections. She then sliced my meat so thin it was falling apart (I asked for thick slices) and my cheese looked like half inch blocks (I asked for thin slices.) She was pricing these items and the bill came to $21, it should have been $11-$12. I asked for the manager. The woman said "You'll have to wait an hour she is on lunch." (Very snotty and rude). I walked about four feet away from the counter to see another woman in a blue shirt. This was the manager. Her name was Kathy and when I asked if she could help me she said "Can't you see I'm on my lunch break, talking to my boyfriend." There was another Meijer manager staning near her and the conversation I interrupted was vulger for a sales floor. As I am not interested in what sex position you prefer. I apologized for interupting but asked saying it would only take a minuteif someone could help. She said "Go find another manager who isn't on lunch and maybe gives a s>>> about your d>>> lunch meat." I was so angry and felt foolish so I left empty handed. Shame on you Kathy for treating a sixty-four year old woman with such disrespect!
     
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Anonymous on 01/04/2012:
In all my years I have never been spoken to or heard any other customer being spoken to in this manner by an employee of any business. You should report this store and these employees to Meijer HQ: http://www.meijer.com/custserv/contactus.jsp
Molly76 on 01/04/2012:
Why would you feel foolish? You wanted your product your way and that is the way it should be.

I changed the time I shopped because I didn't like that particular team at my store, I started going earlier and the whole feel of the store is different.

I had a Walmart female employee call me a b**ch one time, it startled me and I giggled. The look on her face was priceless.

So I learned a lesson, and the lesson was they like it when you get upset. Giggling at them not so much, so I giggle a lot now.
Venice09 on 01/04/2012:
Same here, just. I can tell you right now, I wouldn't have walked away. I would have spoken to the store manager on the spot.

I like shopping at night because there's a different atmosphere from daytime. But I don't want to be locked into that either. I might avoid certain cashiers, but I don't want to plan my shopping schedule around employees with attitudes. The store should know about this, as it could be costing them business.
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Self Serve Only!
Posted by on
LANSING, MICHIGAN -- This happened at the Lake Lansing store in Lansing MI, 7:05AM. I went in for a highlighter (marker) at a cost of $1.00. After finding it I decided to pick up a few other items, mostly grocery. The total bill would have been easily over $100. I walk down the checkouts to find a clerk. Self serve only! Well that's a problem for me. By using these lines we eliminate jobs.
After checking again I self scanned the marker I came in for and left everything else. I talked to a worked and asked him to inform his manager that they just lost a larger sale with the additional cost of putting the items back on the shelves or cooler. The explanation was that a worker was on break.

Meijer is so corporate they would love to get rid of as many employees as possible by using a gas station model. Service is not important to them and their workers are miserable. To bad their Union hasn't been able to help them out over the years. Maybe we shoppers can!
     
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Venice09 on 03/15/2011:
I have never used a self-checkout and never will. Not only does it eliminate jobs, but I don't like being spoken to by a machine. I like people.

Also, I don't think it's any faster or efficient. I see too many people having problems at the self-checkout. How do you explain a problem to a machine?
Anonymous on 03/15/2011:
well since I used to work at stores as a cashier, I am used to using those self scanners, and prefer them because normally the lines are quicker. If you know how to use them, it can be a quick process, if you don't have a cart FULL of stuff.
Anonymous on 03/15/2011:
I love the self checkout. As far as costing jobs did you stop using the phone because there is no longer an operator connecting the call? Do you stop using trash service because one person can do the job of 4 today? Did you stop buying cars because robots do most of the assembly today? Do you use the full service when filling your car with gasoline or do you pay the extra 50 cents per gallon? The job market has changed over the years and will keep on changing.
Anonymous on 03/15/2011:
throwback, I think its the point that when some people as customers go shopping, they are so used to having the interaction with "people" that they don't think its right to have to serve themselve's at a machine, and I can understand that. I mean there are people creating robots right now. Pretty soon there will be a time when robots will be able to do EVERYTHING, from cleaning our house, to BUILDING our house, to cooking our breakfast. How far do we have to go before we say enough? Pretty soon everyon'e job will be done by a robot, and our economy will crumble away.
jktshff1 on 03/15/2011:
I like self serve checkouts, but, and I want to get this right, the OP is not going to shop there and recommends others don't also, which would jeopardize more jobs, in order to protest them making their operation quicker for their customer?
There is usually a clerk at the self serves for customers.
Venice09 on 03/15/2011:
Prince, exactly. It's the interaction with people that is important. I also think people who use the self-checkout should get a discount. Why should they do the job of a cashier for free?
jktshff1 on 03/15/2011:
Speed.
Venice09 on 03/15/2011:
When I'm in Walmart with my kids, they use the self-checkout and I go to a cashier. I always finish first. I don't know why the self-checkout would be any faster, especially when so many people don't know what they're doing and end up needing help or when something goes wrong.
Anonymous on 03/15/2011:
I shop for my own groceries, and now they want me to scan and bag them myself as well. What's next? Rolling out a pallet and stocking the shelves for ya' too? While my wife enjoys it, I don't, and I too agree with Venice in thinking that a small discount or coupon should be given to those that use the self-checkout.
Venice09 on 03/15/2011:
Right, Dirm. Maybe we should sweep the floor, too! I am a very low maintenance customer. I know how to take care of myself and I ask for very little. But why would I save the company money by doing the cashier's job without getting some kind of discount? No thanks.

I don't mind bagging, in fact I prefer doing it myself, but I don't think I should have to do the rest if I'm shopping at a full service store.
SteveWiginowski on 03/15/2011:
Generally the self-checkout line is faster than going to a cashier because of the lines that ussually are at a cashier's register. If the cashier register is open with no line, I'd go there first. If I have a few items, it's quick to go to the self-checkout. If there is a line for self-checkout, I will try to avoid it due to the all to common user error.
MRM on 03/15/2011:
I prefer cashier so that I could get rid of some change. I dislike breaking up a large bill for a small amount.
FlShopper on 03/15/2011:
We have self checkouts where I work. We haven't eliminated any jobs because of them. There are always cashiers in those lanes to help customers as well as another cashier who oversees all of the lanes.
I do think there should be manned registers available for customers with large orders or for customers who prefer not to use the self checkouts, but sometimes (as in the case of the OP)there may be a shortage of manpower and it's better to have several self checkouts open rather than one register.
Ytropious on 03/15/2011:
LOVE self check out. As a cashier myself I can do the job faster than another person anyway. I prefer NOT interacting with others. I can't stand when I only have a few items and really want to self check out and there's a bunch of bumbling people with carts full using them. For those of you who think self check out is sooooo baaaaad because you have to do the work yourself, well, self check out wasn't made for people like you. It was made for people like me.

OP, people have to go on break, and I doubt many people are grocery shopping at 7AM. Why pay a cashier to stand there and twiddle their thumbs for the 1 customer who chooses human interaction over computer self sufficiency? Run a business OP, you'll find it isn't worth it.
azspots on 03/15/2011:
I like yelling at the self check outs ;) Not yell, but I do talk back to them.
clutzycook on 03/15/2011:
I prefer the self-checkout myself. I wish my local WM hadn't gotten rid of theirs.
Anonymous on 03/15/2011:
I don't use the self check out lanes either. I also don't understand the point of having the self check out lanes if they also have to have employees there observing and helping. Get rid of them and put the employees back to work ringing and bagging. Express lanes are in all the stores I shop at for those that have just a handful of things and want to get in and out quickly.
Skye on 03/15/2011:
Yes it was an inconvenience for you at that moment, but the cashier was on a break. They are entitled to breaks. I love the self check out, but I know many do not.

I'm sorry you did not receive the service you wanted at that moment.
trmn8r on 03/15/2011:
I hope you put all those groceries back, as that would be the considerate thing to do.

As far as it being 7:05 at a grocery store, at these off hours there is usually an employee assigned to (on request) staff a register. If that employee is temporarily unavailable, you are on your own.

Personally, I support minimum staff at odd hours, because if it is increased it may be wasteful and result in higher prices for all customers.
Skye on 03/15/2011:
Trm, they say they left the groceries so now it will cost them more money, because they have to pay someone to put them back.



trmn8r on 03/15/2011:
I see, the OP wasn't interested in courtesy but rather compensation. Sometimes I get to a certain point and my attention span wanes. Problem is, that point varies randomly.
Anonymous on 03/15/2011:
I use self checkouts when I have a few items. If I have a lot of items or I'm buying alcohol (for my bf. I swear I'm still sober), then I go through the regular lines. If I go to a store late ot night, the self checkouts are usually closed and that annoys me cause then I have to stand in line.
Venice09 on 03/15/2011:
Just, I don't understand it either. I was hoping self-checkouts wouldn't catch on, and I dread the day they take over. Target and my grocery store still don't have them, so I'm grateful for that.
Anonymous on 03/15/2011:
I was a kid when gas transitioned from full service to self service. The discussion then is very similar to the discussion on this review.

Whether you like it or not self checkout is the future. There will come a day when somebody checking you out will seem as odd as that time in Oregon when a guy put gas in my tank and I thought he was some crazy homeless guy looking for a hand out.

The beat goes on man.
Venice09 on 03/15/2011:
Depends where you live. I grew up in New Jersey where there are no self-serve gas stations. When I moved to New York, I had to get used to self-serve, but I still don't like it.
Anonymous on 03/15/2011:
I e-mailed Meijer and asked if they eliminated any jobs as a result of going to self-serve ... they responded and said they would not answer the question.
jktshff1 on 03/15/2011:
Toto, no offense, but why should they? Unless you are a stockholder it's actually none of your business.
Anonymous on 03/15/2011:
Well, when everyone does nothing but *speculate* on an accusation against a company, with no facts whatsoever to suppport any position, I feel it's only fair to give that company a chance to set the record straight, if they want to. The only way to do that is to ask them about it.

If they had not lost any positions, they would have jumped up and down and said so.

They are privately owned, which is why it is none of my business. But they are a significant force in my community (they are HQ'd here), which gives me the prerogative to ask them questions about how they conduct business.
trmn8r on 03/15/2011:
Venice -> As a fellow native NJerseyite, I hear you. But I like self serve, because I like not worrying that an attendant is going to spill gas on my car. Or be busy speaking on his bluetooth to a relative in another country.
Venice09 on 03/16/2011:
Trmn, one reason I don't like self-serve is because some people are idiots and shouldn't be allowed to operate a gas pump. I don't want to be there when something happens. I am also spoiled. Having grown up with full-serve stations, I got used to not having to get out of my car, clean my own windows, etc. I'd even tip the attendant for good service. Of course, that was back when I didn't have to mortgage the house to fill the tank. In case you haven't figured it out, I tend to live in the past. Those were the days, my friend...
FlShopper on 03/17/2011:
I don't agree that they would've jumped up and down to confirm that no positions have been lost by self-checkout. I think people believe what they want to believe.
We tell people regularly that no cashier jobs have been eliminated because of self-checkout; on the contrary, our store is currently hiring more cashiers. But despite that, some people refuse to believe it and prefer to think that the self-checkout is somehow an arbiter of the decline of civilization.
To the rest of us, it's simply a convenience.
jktshff1 on 03/17/2011:
will put Shopper
Venice09 on 03/17/2011:
People assume (myself included) that self-checkouts eliminate jobs because that's the way it appears. Where I live, it did seem to eliminate cashier jobs in Walmart and Stop and Shop, but the public really doesn't know what goes on behind the scenes. I guess each store is different.
nikalseyn on 02/04/2012:
Meijer is my favourite store and has been since they opened in Saginaw, Mi decades ago. However, lately they have been closing the express lane down in order to give the cashier a break---instead of relieving the cashier, they just close the lane!! I complained to the manager and he said they don't do that! He actually had the gall to lie to me! I also refuse to use the self serve. I have left a few carts half or more full of groceries when they either don't have enough lanes open or the express lane is closed. I always ensure there are frozen items in the cart and just park it somewhere in the women's clothing area where it won't be found until the ice cream has melted onto the floor, etc. We also say absolutely nothing when the cashier does not notice the bag of bird seed on the bottom of the cart, etc. Our attitude towards Meijer has followed their apparent attitude towards it's customers: to hell with them! We still go to Meijer almost every day, and Meijer is still much better than WalMart, but Meijer has now lost our loyalty due to their lack of lanes and closing express lanes down in an effort to save money. When they installed the self serve lanes a few year ago in Saginaw the boss in charge of both Saginaw managers told me personally that they would ALWAYS have an express lane open. Period. He lied. They do not. His name was Rick W. (forgot the last name) This was after I told him we do not patronize the self serve lanes. This guy is still with Meijer, too as I have seen him recently on a periodic visit to the Saginaw Stores. All in all, we still like Meijer and their cashiers are mostly good reps for the company. But, as for loyalty to a particular store, that is now out the window.
old fart on 02/04/2012:
For what it's worth the Meijer's on Tittabawsee road in Saginaw had All the lanes open this Saturday and a lady directing customers to the next available lane to speed thing up. Wallysmart NEVER does that! much less have ALL lanes open.
clutzycook on 02/04/2012:
The walmart near me will do that on occasion. I was actually in line today when a cashier approached me and asked if I was buying cigarettes (I was in the cigarette line). 7 month pregnant me laughed and said no, so she said she could take me over at her lane. I had no trouble waiting, but it was nice to get out so quickly n
wjk898 on 11/08/2012:
I insist on my groceries bagged "paper in plastic" and I can more easily do it myself at the self check then pester the cashier to do it..and they usually don't know what I'm requesting. Self checkout for me!
bob on 12/24/2012:
I think the thing that most people don't understand is that the grocery industry on avg. only makes 2% profit a year. (that's if you have a good year!) Approximately 65 - 70% of the revenue a grocery store generates is given back to the companies that made, packaged, and delivered the goods to the store. So you generate 1 million in revenue, than it cost you around $700,000 to bring the products into your store. So for your $100.00 grocery order, after you factor in everything, (cost, labor, rent for the building, Health Care, general maintenance) the store probably only profits about $5.00 on that order.

So while it is very frustrating when there are only four lanes open and the store really needs about 8 lanes open to properly get customers checked out, there is a balancing act going on. So yes I can have 10 lanes open for 15 hours a day to accommodate the business, but in order to pay for that labor I will need to raise, egg prices, milk prices, bread prices, and other goods to cover it.

So if you want to pay $6.00 for a gallon of milk, $5.00 for a dozen eggs, and $6.00 for a loaf of bread, I will have all my lanes open for 15 to 18 hours a day. Unfortunately that will not happen, so in order to be competitive and keep my prices lower than other stores, I will invest in more self check-out machines. Yes I may have a cashier who will man 4 to 6 self check-out machines, but if you want to buy .99 cent eggs, and milk at $2.99, then you will have to deal with less cashiers. That is the hard truth...

People want Wal-Mart prices, but want 5 star service! The two don't mix most of the time.... there might be some exceptions.

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They removed the buzzer at the meat department counter.
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INDIANAPOLIS -- This review is about Meijer Store #129 in Indianapolis, IN. The meat department has a new refrigerated counter, but the buzzer that used to be on top of the counter has been removed. Now there is no way for you to attract the attention of meat department employees when you would like service at the counter. I did notice that employess in the refrigerated meat-cutting room stand with their backs to the counter so that they cannot see anyone at the counter. Need I have to say that this is not good customer service. The good news is that there is special on ground round in the counter. The back news is that you can't buy it because no one will wait on you. Accurate checkout is another problem that I have with this store. On my last visit I purchased 20 items, and there were four errors on my checkout ticket. I was charged higher than the shelf price for two of the items, which is not uncommon in this store, as they seem to have a problem removing out-of-date sale items. My container of milk was scanned twice, so I ended up paying for two bottles instead of one. Also, a produce code was entered incorrectly, so I ended up buying cactus pears instead of avocados. I didn't check my receipt until I got home, but had I wanted to make a correction and get a refund, I would have had to stand in line at the customer service desk, where one person was trying to do everything. In general, I am not pleased with the customer service in this store.
     
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Anonymous on 02/08/2011:
Sounds like it's time to shop somewhere else.

There are no buzzers at the meat counters in the two grocery stores I frequent (Harris Teeter and Farm Fresh). I am always asked if I need assistance, just by approaching the counter.
Anonymous on 02/08/2011:
If you can see them standing with their backs turned, would they be able to hear you say "Excuse me?"

Also, have you talked to the manager about why the buzzer was removed and let them know you're having difficulty getting timely service?
clutzycook on 02/08/2011:
If there's no buzzer and they're standing with their backs to me, I'd hollar until they decided to turn around. Yeah, I can be a real pain in the butt sometimes :).
Anonymous on 02/08/2011:
Check to see if they have a *new* "buzzer," actually a device that dispenses numbers, as in "We are currently serving X number." Meijer has been moving to this system, and I'll bet they have just installed it at your store. I've seen a bunch of people just standing around without numbers, waiting, while those of us with numbers get served. See, when they call your number, you are expected to approach the counter, until then, the folks behind the counter do not need to watch for you wandering up. It's all a system now. And it works great.
Starlord on 02/09/2011:
Monkey, that sounds like a great system, but as with anything else, a system is only as good as the people. The gun department at Cabela's in Lacey, WA has much the same system, and I got so disgusted one time I threw the number slip on the floor and walked out. Four people were standing around in full view of myself and other customers, talking. I tried waving to them to let them see my number slip, and was ignored. When one walked by me, I asked when I would be helped and he just waved back toward the group. To say the least, I was in high dudgeon. I whistled very loudly, so they would be looking at me as I wadded the slip up and dropped it over the counter onto the floor.
PepperElf on 02/09/2011:
there's no buzzer.... have you considered saying "Excuse me"?
Nohandle on 02/09/2011:
As far as the receipt goes, many will remind you to check it before leaving the store. I've yet to hear anyone tell me just how they manage that when there are a number of items in the cart. I still want to know their system for keeping track of sale items and the like.

Honestly, when my closest grocer completely remodeled I don't think the buzzer was put back either. If I can't find anyone to assist I'm not too proud to walk myself through the same door they come through and holler "hello". The numbering system is foreign to me except once at a department store near Christmas when there was free "deluxe" gift wrap for certain customers.
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Santa Buck Not Honored
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I attempted to use a Santa Buck to discount the purchase of a $100.00 T-Mobile prepaid phone card. The checkout attendant was unsuccessful in his attempts to run the Santa Buck for it, and agreed that there is NO disclaimer printed on the coupon that would indicate that it could not be used toward the purchase of prepaid phone cards.

Let me state clearly that the checkout attendant was at all times courteous, respectful, knowledgeable and friendly. Not so was the store "manager" he contacted for assistance. We'll call the "manager" "Mr. no".

"Mr. no" examined the Santa Buck and proceeded to give me some lame excuse that prepaid cards are not "general merchandise" and that a Santa Buck cannot be used to discount the purchase. I asked "Mr. no" politely to call HIS manager and he said he would not call "corporate", and Santa Bucks could not be used on prepaid phone cards, with no other explanation. During the following discussion I asked him TWO MORE TIMES to call "corporate". "Mr. no" REFUSED. TWICE! I proceeded to pay for the two items I really needed, successfully using Santa Bucks for each, and left all the rest of the items I had in my cart at the Service Desk for "Mr. no" to deal with restocking.

Within 1 1/2 miles of store # 164 there is a Target, Super Wal-Mart, Krogers, Walgreens, Home Depot, Office Max, Shoe Carnival, and many smaller specialty stores. There is no compelling reason to visit this Meijers, other than it might have an item on sale. In the future I will AVOID Meijer stores unless there is some loss-leader on sale I want. In that case I'll purchase that loss leader item and make my other purchases elsewhere. I'll Post this experience on the appropriate Web forums, and will discourage friends & family from visiting Meijer, s.

So the result is this: A friendly and helpful checkout attendant is hamstrung by wrong documentation and poor "management", directly hurting the bottom line.
     
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jktshff1 on 11/28/2010:
There is a disclaimer printed on the buck. I would think the "licenses" in the Excludes part printed on the buck might rule the prepaid phone out. That is, in a sense, a license to use T-Mobile.
raven2010 on 11/28/2010:
Isn't there a disclaimer saying something about how they can only be used on general merchandise?

I don't think prepaid phone cards are considered general merchandise
jktshff1 on 11/28/2010:
It's printed on the coupon
tnchuck100 on 11/28/2010:
I got curious on this one. I went to their website and found this:

Santa Bucks Will Be Back!

Santa Bucks will be available here next Thursday, Dec. 18th. Use them Dec. 21st - 23rd.

Earn up to 20% Off* your next grocery purchase at stores with The Meijer Bonus!

Problem is Thursday December 18 occurred in 2008!! Not a very reassuring sign that their website is reliable.
tnchuck100 on 11/28/2010:
Also found another page on their website that says the Santa Bucks are "Not currently available".
raven2010 on 11/28/2010:
The not currently available page is the same one I found, chuck.

I had some last year and remembered the "general merchandise" disclaimer, but that's it.
madconsumer on 11/28/2010:
where did you get the santa buck? I wonder if it was an old or outdated one to start with. maybe the person who gave it to you did not realize it.

very helpful.
Anonymous on 11/28/2010:
Look, I'm a pretty salvy coupon guy. I use coupons a lot. I used to also work in retail, and ALL percent off coupons have the same stipulation. Gift cards, prepaid cards, cigarettes, and alcohol are excluded. Its pretty much a general rule with these coupons. The manager said no. Why do you have to insist on getting him to call corporate when he already told you the coupon is not valid towards the card? Seems to me you can't take "no" for an answer.
Lifemates on 11/28/2010:
Look on the bright side at least they had a friendly checkout attendant. Sometimes they don't even have that.
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Not honoring sale pricing.
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LANSING, MICHIGAN -- On Aug. 29th at 2:30 am I stopped at Meijer to pick up some pizzas. I grabbed 6 pizzas that were marked 3 for $10 with the ticket stating the sale date 8-29-10. The six pizzas rang up totaling $30.00 I notified the clerk she stated to me the sale did not start until 6am however they set the sale between midnight and 6am. I asked her to honor the pricing and she refused. I asked her at that time if I could speak with the night manager. He walked over to the register and instantly was rude stating he would not change the price and that it didn't start until 6. He turned and walked away refusing to honor the sale price marked and also refusing to talk to me regaurding the issue. At that point he went up stairs overlooking the registers and was talking down to me below telling me I'm wasting my breath as I was talking to the cashier asking his name and a number to get in contact with his boss. When he heard me asking his name he yelled down in front of his employees, my friends, and other customers that I needed to "leave the store and stop being an a** hole". I ended up having to have a cashier go to the pizza isle with me and find pizzas that were on sale until 6am from the week prior however they were not marked for any sale at this time. I contacted both the district marketing director and the store director. They assured me I would have no more problems with him in that store, appoligized for his actions and gave me a $20 gift card. I entered the store the next 2 Saturday nights and have had the same issue with the sales. I have also witnessed other customers with the same problem and this manager being very rude. Corporate has not returned my last 2 phone calls reguarding this night shift manager and the sale pricing. I was greatly embarrasssed by having been called an "a** hole" in front of my friends and customers at such a loud volume and such a great distance away. I will not be shopping with Meijer anymore however for future customers this issue needs to be addressed.
     
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Venice09 on 09/12/2010:
Were there any signs stating when the sale started? It seems foolish not to honor the price until 6:00 am.

As far as the manager's behavior, it's completely unacceptable. I don't blame you for not wanting to go back. But I would check every once in a while to see if he still works there.
rockfishing on 09/13/2010:
I'm sure if you checked the store circular it says when the sales go into effect. There is no sales tag fairy so there has to be some window for the change over. The OP states he had the same problem the following week after being told the store policy the week before. I would like to hear the store's version before I would comment on this issue.
TL03 on 09/15/2010:
I would have to agree with ROCKFISHING, I shop at Meijer, and yes the only time they put up signs for the Saturday sale is the over night shift on Saturday. Maybe you should try going in there when the sale starts to avoid getting aggravated about it. If they do it for you than they shall do it for everybody else that comes in before the sale starts. There is a reason why they have a time on there, just because you shop there at a time that you like to shop, that you are going to get what it is that you want. That's life, move on get over it. And I'm pretty sure that you were getting loud and obnoxious about the issue, because I don't see a manager calling someone an "a-hole" because he just felt like calling you an "a-hole" when you were probably acting like an "a-hole". Like telling the cashier to honor it- like as if that is your place to order someone. I didn't know your name is Fred or Hank Meijer? I believe there is much more to it than what you are saying. I do NOT believe that you were innocent when they didn't honor the price.

Also, this tells me that you have not shopped at Meijer for a long time because you would have known this and because it is not something that you are used to with how they do their sales you want to make a hissy fit. BUT if this manager did call you an "a-hole" he was wrong for doing so. But I'm sure u played a roll in it too. And of course because I'm sure you didn't expect to get a response like that you want to down the store. Just like what I was always taught "treat other as you would like to be treated". And plus there is only so much that a person can take- remember they are human just like you, you are no better than they are.

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Meijers sucks,I'll NEVER go there AGAIN!
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BATTLE CREEK, MICHIGAN -- I have had problems w/ meijers before, and complained to the manager, and nothing was done, so after this experience, I'm done, and will drive 10 miles out of my way to go to Walmart. I was in the self checkout (of course, the regular line had about ten ppl in it) I scanned 1 thing and noticed my ice cream bars, the box was wet on the side, so I asked the lady if I could go get another, she came over, and rudely said, looking at it, I don't think its INSIDE the box, you can go get another, I don't have anyone to send back. So I went and came back, she had scanned my items, she was looking at the screen and saying there is an item missing,,that wasn't rang up. I said, well you rang it up, after like 5 minutes I was like, lets just cancel it and start over, she YELLED at me and said, DON'T PUT THINGS ON THE BELT! I grabbed my stuff and said I needed to go exchange my ice cream, b/c it was melting, and I ran back to get different ones. When I came back I went to a reg. register, not wanting to deal w/her again. The line had 10 more ppl in it. I stood there for 15 mins. all the while watching ALL these employees just standing around TALKING, looking at all of us in the line. I was fuming by now, and I just left my cart there and walked out. I went down the road and happily paid DOUBLE for the same items at Felpauch, sometimes it doesn't pay to try to save money, and tomorrow, I WILL be going into the store, to talk to a manager. I am a waitress, and if I EVER gave customer service like THIS, I would be FIRED INSTANTLY!And I am sick of ppl treating customers like this when WE pay their salaries. In this economy, they should be happy ppl are spending money in their stores, not treating them like CRAP!
     
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