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National Floors Direct - Page 2

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3.5 out of 5, based on 102 ratings and
178 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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Excellent
StarStarStarStarStarBy -
Rating: 5/51

I am writing to you concerning the carpet installation at my new home. My master bedroom carpet and walk-in closet needed a serious upgrade. The previous homeowner had a cat. I called and a salesperson arrived within a couple of days. I had my new carpet installed by the end of the week. The installers did a great job. Thank you.

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Luxury Vinyl Planking
StarStarStarStarEmpty StarBy -
Rating: 4/51

CONNECTICUT -- National Floors Direct came through for me. They put new floors in my entire house in two days. I had rugs put in 3 rooms and Luxury Vinyl Planking in my kitchen, bathroom and hallways. The floors look amazing. Shaw's Vinyl Planking is a great choice. The rugs are nice and plush. It is so nice to come home to all new floors in my home. The installers took pride in their work. They paid attention to every little detail. They arrived as promised and worked until the job was complete.

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Hardwood Floor Installation
StarStarStarStarStarBy -
Rating: 5/51

CONNECTICUT -- I had National Floors Direct install Armstrong engineered flooring in my dining and living rooms recently and wanted to say what a great experience it was. The installers arrived on time and were very professional. I had prepped the rooms removing all small scale furniture, lamps and accessories. The installers then moved all other furniture to allow them to install the flooring. They did this with great care. It was a full day job and looks wonderful. Very happy with the product. I would recommend the company and product to others.

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Great and Prompt Service/Install
StarStarStarStarStarBy -
Rating: 5/51

I needed all carpeting replaced in my house. They were proactive in setting the appointment up for a quote, and are fair considering their large selection. I am a repeat customer several times over and have never had an issue.

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National Floors Direct
StarStarStarStarStarBy -
Rating: 5/51

WORCESTER, MASSACHUSETTS -- Myself and my wife purchased our first home. We wanted to add a rug in the master bedroom, and our child's playroom. When National Floor Direct came to our home they gave us a great price. No other company can beat their prices. They were very helpful and courteous. When they came to install the rugs they came on time. Their installers are terrific. We highly recommend this company for any of your flooring.

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Horrible Experience!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORPORATE, NEW YORK -- I was told to have a check for the remaining balance, which I did. They showed up with 1 guy to move a very heavy bed. The Salesman even stated there was heavy furniture to move. I moved practically everything out of the room by myself except the bed. So I said I would give him the check for the install after the carpet was installed and no damage was done to the bed. He refused to do the job, and got the manager Tom on the phone. I told Tom the same thing, and he said I had to give him the check. So I did.

The installer refused to install the carpet and left with my carpet. I stayed home for work and the best Tom could do is give me another date of 1/7/17 to install the carpet and it is currently 12/11/17. So much for their promise of next day install when carpet is in stock. I would never recommend National Floors Direct to anyone.

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Excellent
StarStarStarStarStarBy -
Rating: 5/51

NEW BEDFORD, MASSACHUSETTS -- This was our first time replacing carpet. We saw the television ads for National Floors Direct and decided to call. We had a time constraint of a three day window. The salesman was more than accommodating. He arrived promptly the next day and was very helpful with making our decision. The installers showed up the next day and did a great job with removal of old carpet and installation of our beautiful new carpet. I would recommend National Floors Direct to anyone looking for new flooring. The interest free financing was a big selling point for us as well. Keep up the good work!!!

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Great Service
StarStarStarStarStarBy -
Rating: 5/51

We had such a wonderful experience with National Floors Direct. We felt that we were valued customers from beginning to the end. Everyone we encountered were friendly, knowledgeable and respectful. We felt like to we got a great deal and are very happy with our new carpets.

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They Got the Box Stores Beat!
StarStarStarStarStarBy -
Rating: 5/51

I first went to Home Depot to price a rug for my daughter's new bedroom addition. They were not much on the helpful side. Their guy that started the paperwork didn't seem interested in what I was looking for, he just wanted to get me started on the paperwork and he said I could change what I wanted later. It seemed like I was on an assembly line and he wanted me in and out as fast as possible.

My wife ended up reminding me of National Floors Direct and that we should get another price. NFD ended up sending out an extremely friendly sales representative who was from the area. He was very knowledgeable and knew exactly what we had in mind. He was able to get us a way better price and a better quality rug on top of it! I'm extremely happy with the outcome. The installers came on a Saturday and were friendly and fast. The only thing I'm upset about is that I didn't have more rooms for them to install rug in! In short, I'm extremely happy with the outcome and the quality of the rug. I'd most definitely would recommend/use again.

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A Great Experience From Start to Finish!
StarStarStarStarStarBy -
Rating: 5/51

BOURNE, MASSACHUSETTS -- We had a great experience with National Floors Direct from start to finish. Brian, the sales representative came to our house at 6pm on a Friday, because that was the best time for us. He showed us samples, measured the rooms and worked hard to get us the best carpet and price possible within our budget. He even took a call over the weekend to answer a few of my questions.

We tried and failed to have three other companies beat the quote National Floors Direct gave, we didn't save the extra 15%, but we saved hundreds overall. The installers were on time, courteous and hard workers. Our new house looks great with the 30 year old rose carpets gone and brand new tan installed. I'll have no problem letting our new baby crawl and learn to walk on our new, clean, safe and stain resistant carpets! Thank you, Brian and National Floors Direct, we couldn't be happier!

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