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National Floors Direct - Page 2

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3.3 out of 5, based on 86 ratings and
162 reviews & complaints.
Company Profile
National Floors Direct
40 Robbie Road
Avon, MA 02322
888-400-3566 (ph)
(508) 580-8553 (fax)
www.nationalfloorsdirect.com
info@nationalfloorsdirect.com
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My Experience at National Floors Direct Has Been Wonderful.
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Rating: 5/51

PRINCETON, MASSACHUSETTS -- My experience at National Floors Direct has been wonderful. Service was fast, people were courteous and my carpets look and feel great. National Floors Direct was the only company that could install my carpets in a short period of time. Other companies required a week waiting period before someone would come and measure the rooms and another few weeks to a month before installation.

I was happy to be able to move in without the stress of having to wait for my new carpets. My new office and guest bedroom now look inviting and comfortable. I would highly recommend doing business with National Floors Direct. I will contact them again for my master bedroom and stairs once we're done with home improvement projects.

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Amazing
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Rating: 5/51

DUXBURY, MASSACHUSETTS -- Not only did National Floors Direct beat the local Big Box stores price for our basement renovation, they were able to help us get it done in 1 week. The crew was professional and showed up early. Our experience with the salesman was very thorough. He answered all our questions and concerns and really put us at ease with the process. The carpet selections were from some of the best names in flooring. The installers were efficient and wouldn't leave until I was happy. I would recommend this service to others looking do a great carpet and experience. We could not have been happier with our experience.

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National Floors Direct Was a True Pleasure to Work With.
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Rating: 5/51

MOODUS, CONNECTICUT -- We scheduled an estimate and they came out within the week. Our salesman was very personable and was a lot of help choosing the right flooring for our home. He went over the benefits to each flooring type and really spent the time to get to know us.

Once we picked our floor and got the paperwork squared away we picked a date for installation. Our salesman went through the whole process with us so we would know what to expect. The installation crew was on time and very friendly. They had the entire floor done in just one day. They did a fantastic job. We requested different baseboard for different areas of the house and they listened and got everything just right. National Floors Direct was a great option and we will definitely recommend them to anyone we know. Thank you!

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Carpet Installation
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Rating: 5/51

STAFFORD, CONNECTICUT -- When I first saw the ad for 3 rooms for $888.00 I was somewhat skeptical. It seemed too good to be true. But when John the salesman came out to meet me at my house he was very professional and reassuring. He did an awesome presentation of the choices I had and did not attempt to pressure me in any way.

After finalizing the deal and setting the date I was looking forward to having my new carpets installed. When the installers arrived they were very courteous and professional as well. They did an outstanding job and were exceptional at cleaning up after themselves! After all is said and done I would highly recommend this company to anyone looking to have new carpets installed. And with a 10 year warranty how can you go wrong?

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We Had a Wonderful Experience
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Rating: 5/51

CONNECTICUT -- We had a wonderful experience with NFD and will be happy to share our experience with family/friends. From our in home estimate to the install itself, we are so pleased! The man who came to measure and assist with our picking out our carpets.

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Ordered and Installed Carpet With This Company
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Rating: 4/51

GARDINER, NEW YORK -- The experience from start to finish was seamless. The salesperson was very knowledgeable, and drove two hours for the free estimate, as well as the installers. I am very satisfied with my new carpet. My house looks like it is brand new now. The only tiny problem I faced was that my bill was not detailed, just a total amount was given.

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Easy and Pleasant Experience From Start to Finish
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Rating: 5/51

NEW YORK -- I had carpeting done in 5 rooms and a staircase. Everything from the representative coming to the house with samples to show us to the final product was very professional. With so little time on my side after purchasing a house and actually moving in, I wanted to get any major work done beforehand. The sales representative came to us at a time that worked for my husband and me, and was very patient with us throughout the whole process.

National Floors Direct was very accommodating with dates and set the appointment for the installers right away. The installers were right on time and worked efficiently. Even though the staircase took the longest time to work on, it wasn't a whole day affair. They cleaned up nicely and were very courteous from the time they showed up to the time they left. I would recommend National Floors Direct everyone, especially to those who are on a tight schedule since they come to you and work with you and make the whole process so easy.

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Carpet Installation
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Rating: 5/51

MASSACHUSETTS -- We had a great experience with National Floors Direct from Sales all the way thru to installation. We had a great experience and would definitely use you again. The guys showed up before they were supposed to arrive and was very nice to work with. Before they started they had me check the carpet in the van to make sure it was the correct color. They removed the old carpet and pad and then installed the new pad and carpet and it looks marvelous. It really was a great experience.

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Carpet installed in 2 rooms
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Rating: 4/51

AVON, MASSACHUSETTS -- My experience with National Floors Direct has been a positive one. I am very impressed on the timing it took them to do two rooms in such a short time. They were very professional and looking forward to booking them to install the other rooms in my home.

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Sales Representative Brian Provided Exemplary Service, Angel the Installer Did Fine Job as Well
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Rating: 5/51

We are a repeat customer. We called National Floors directly for a sales representative to come to our home and show us samples of products offered. The scheduling went smoothly. We could schedule in the morning, afternoon,
or evening whatever day and time that was convenient for us.

Sales representative Brian came out within the time frame agreed upon. Brian was patient, professional, and present to our needs and concern. His patience was exemplified in that my wife had second thoughts on color for the rug and called Brian back for sample board. Brian did not hesitate to return to our home. Brian dropped off the sample board for her to further decide the right color for our room.

The installers came in appropriate time window. Angel an installer did a fine job. They had a two man team. Angel and his associate answered any concerns we had and gave us tips on rug care. Overall, we had a very good experience with National Floors Direct. Try National Floors direct for yourselves.

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