National Floors Direct - Page 2

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1.0 out of 5, based on 10 ratings and
37 reviews & complaints.
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New Carpet Installation
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Rating: 1/51
WOBURN, MASSACHUSETTS -- My mother who is 91 just had carpet installed in her basement. This carpet was very light in color. They installed carpet in 2 bedrooms and a living room. 2 of the rooms had ripples in the carpet. I had called the salesman Don to let him know about the problem with the installation. he said that he would have someone call me and set up a time to correct the problem. After 4 days I had not received that call so I called National Floors direct and talked to a customer service representative I was told to take a picture of the ripples and send them into the complaints depart. and then they would review and decide if it is necessary to send someone to the house. Now I have never heard such a thing, anytime I had a problem with a with an install, they would come back out and at least look at the problem. Oh by the way, when I talked to the customer service representative she said that the salesman could not setup a person to repair the installed carpet, so I got lip service from the salesman. Looks like National Floors Direct ripped off a 91 year old woman. Please do not buy from them. No wonder they were so force full in telling us to have a bank check with the balance ready before the installers even enter the house. Do yourself a favor stay away from National Floors Direct. YOU GET WHAT YOU PAY FOR!!!!
     
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Awful Customer Service After The Sale!
Posted by on
Rating: 1/51
AVON, MASSACHUSETTS -- Had laminate hard wood installed in a VERY dry basement, have lived here 13 years and have NEVER gotten water in our basement. The grade of the yard flows down hill. Floor was installed in November, buckled in August. Filed Claim in August. Called them repeatedly since then it is now 1 year later, November and after a final email stating that I would go on social media sites and tell the world how bad they are, I get a phone call stating our claim was "denied based on moisture"!

They never ONCE stepped foot in here to look at the basement to detect moisture!! I am a returning customer, and will never return again! They were great 7 years ago when they did floors for me, but not again!
     
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Soaring Consumer on 11/20/2013:
This sounds like a good case for small claims court.
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Worst Experience Ever
Posted by on
Rating: 1/51
CUMBERLAND, RHODE ISLAND -- How can National Floors Direct actually be in business? Installation was done incorrectly and incomplete as well as outright lies regarding installation scheduling that cost loss of salary for the 2 days of work that we gave up to be present when installers finally showed up.

Set up yet another day to have them come back and complete/fix the installation costing 2 of us another day out of work---and then get the phone call the installer won't be coming (after they were confirmed 2 hours before). Call to complain and the "supervisor" declares it is all our fault for not supervising their installer correctly and hangs up!
     
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Don't Ever Buy From National Direct
Posted by on
Rating: 1/51
AVON, MASSACHUSETTS -- This is the worse company to deal with and I would not recommend anyone to do any business with National Floors Direct. I had Armstrong laminated floor installed back in 2011. I had scatter rugs on the product and when I picked up a rug to wash it and noticed imprints on the floor of the pattern that was on the bottom of the rug. The marks will not come off the floor. I had notified customer service and explained to them the problem. I was told that they are only responsible for the installation and not the product but would contact Armstrong about the complaint and that they would be in contact with me.

As of this date 4/29/13 no one has contacted me and going on 3 wks. I called customer service on this date and after being put on hold 3 times I finally spoke with the same person I have been in contact with and again was told that they submitted the complaint and that they are responsible for installation. Regarding the installation when ordered I put a down payment which is their policy and when the installers came for the install I had to put up the rest of the balance before they would install, talk about being unprofessional. I guess it's a company once they get their money they don't want to know anything. beware people.

Also I do not want anyone to contact me I will turn the matter over to my attorney.
     
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BigAl on 04/29/2013:
It is hard to tell exactly what your problem is. Did your rugs stain the flooring or does your flooring have indentations caused by the rug? Regardless of which problem you have shouldn't you contact Armstrong?
dan gordon on 04/30/2013:
it took 10 seconds to google this and area rugs damage laminate floors. Here is the info
http://www.ehow.com/info_7919264_rubber-rugs-harm-laminate-floor.html

While your upset with the 'dealer' if your doing something to damage the floor then your at fault not the dealer. You can hire all the lawyers you want but this article clearly tells your the downside. I'm certain that in the Armstrong literature there is a disclaimer re: this type of problem and use of rugs.
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Stealing
Posted by on
Currently I haved filed complaints with the police, Attorney General in all states National Floors does business, scam alerts, BBB, and am starting a website to offer assistance to thousands of victims. [snip] is a ruthless predator. Please check his previous flooring business in NJ that has since shut down.

We need your help, the installation manager goes under countless names; Carl, Tony, Nick, Dan, etc... Court papers list a [snip] as working for the company. An employee whistleblower lists a Dan, referring to him as a ruthless thief. He may be the man we want.

If he is the one, we can have a county sheriff serve court papers on him. If not, the Secretary of State will provide it though it takes longer.

Everyday I am getting tremendous feedback from countless victims. We are getting the word out. Pickets and news coverage will be on the Avon MA site.

I must warn you, some of these people may be dangerous. DON'T TAKE MATTERS INTO YOUR OWN HANDS, CALL THE POLICE AND FILE A COMPLAINT. Please email me.
     
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Anonymous on 08/29/2011:
What did the employees of this company do? You mention law enforcement is looking for them, that court papers have been filed but you haven't said why.
At Your Service on 08/29/2011:
Without any details, the complaint lacks credibility.
sapp on 04/27/2012:
I have lots of colored photo's of how they damaged my woodwork. If anyone would like to see them let me know.
mike on 05/12/2012:


AVON, MASSACHUSETTS -- I'm writing this review because I am an ex employee who worked for this company. I am owed over 1000.00 in commissions for the last 3 years and haven't been paid. I am not a disgruntled employee as it was my choice to leave. Legally however I am entitled to the commissions that I earned. So I would take this lack of caring about doing the right thing by their employees into account when thinking about which flooring companies to use when the time comes for YOU to choose one. I personally would NEVER choose National Floors Direct however.
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Steals money from Seniors
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AVON, MASSACHUSETTS -- Buyer beware stay away from this company! My mother in law who is a senior citizen on a fixed income wrote a deposit check for $800.00. In the contract it states that if you cancel money is returned within 10 business days. That was two months ago. Customer service continued to tell her "the check is in the mail" and to check your mail box everyday. Finally I called because I couldn't stand to see her so upset. I was told the check was issued but their accounting dept. had not mailed it yet. On my third call I asked for a manager or someone from the accounting dept. and was told accounting had left for the day (1200 noon) and the manager left the building. I never got a return call as promised from a manager. What kind of company steals from a senior citizen? Did I mention that they cashed her check the very next day, I guess accounting is around to cash checks just not to issue refunds.
     
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bob93 on 07/07/2011:
Threaten them with small claims court. Usually it is minimal amount to start a small claims entry, that will get their attention.
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They don't stand behind their product
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AVON, MASSACHUSETTS -- We had rug installed in our family room and stairway a few years ago and I am still upset. The sales woman that came out to our house was very pleasant and the two workers did show up when they were supposed to, but that is the only good thing I have to say. The workers barely spoke English. The rug looked old after a few months and then it started to buckle. I contacted them and they sent me a complaint form to fill out and send back. At that time the rug was barely a year old. We took pictures of all the buckling, filled out the form and sent it back. One of the questions on the form was if I had had the rug professionally cleaned yet. No, I hadn't, it was barely a year old and I vacuum almost every day with my Kirby, so I didn't feel carpet cleaning was necessary. According to them, they couldn't help me because I didn't follow the "manufacturer's instructions" by having the carpet professionally cleaned. I looked through all my paperwork and never saw anything about this. If I had had it cleaned then they could have blamed that for the buckling. I reported them to BBB, but they stuck to their story about me not caring for the rug properly.

SO, now a few years later the rug is buckling all over and it looks like crap. In the end, I don't even feel like the price was even that great. These people are horrible. Save yourself the aggravation. I would like to sue them, but that will cost money and this is how they stay in business - figuring that no one will go the extra mile and take action.
     
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dan gordon on 03/29/2011:
is this wall to wall? First of all the buckling is caused by improper installation. It has nothing to do with cleaning. If your issue was it looks old then cleaning may be part of the claim. What specifically does it say about their installation warranty? I worked for Mohawk and other carpet mills. No one requires you to clean you carpet in the first yr. Your problem is the way you addressed the complaint.
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Horrible People
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AVON, MASSACHUSETTS -- National floors direct are ignorant, thieving people. They tell you all this crap to get you to buy the floors and once you buy it and give them their money they don't give a hoot. I had my floors installed by them a few months ago and it was the worst experience ever. It all began with booking the appt. The representative over the phone sounded like she was dying. She had no voice and could barley talk. I found that pretty disturbing and sickening. How could they allow their employees to work under those conditions? So weird!! Then the sales representative that came to my home (the first time) seemed like a sexist pig. He instantly walked in and demanded my husband and when I told him he wasn't available he refused to go any further. He made me reschedule saying "they needed all decision makers." I told him I was the decision maker and he asked in a very condescending tone "who's paying for the product?" Like what the hell? I was furious. The installers could barely speak English although they did a nice job on the floors.

Then at the end of this all I call in to file a complaint and the customer service department is even worse. Nobody would hear a word I had to say. My floors look pretty decent but all in all it was the worst experience ever and I wouldn't recommend them to anyone.
     
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Alain on 03/29/2011:
If a sales rep walked into my house and "demanded" to see me, they would not have gotten my business.
Venice09 on 03/29/2011:
I agree, Alain. I don't understand why anyone would hire people who are obviously ignorant. On the other hand, salespeople probably get tired of spending time speaking with one member of a household just to be told that a decision can't be made until they consult with their spouse. I have a feeling that happens quite frequently. Sometimes the customer uses that as an excuse to get rid of the salesperson if they're not interested in going ahead. There are also times when household decisions actually are made jointly. Either way, time is money to salespeople, so they probably try to waste as little as possible. However, the remarks made by this salesman were insulting. He should have been more tactful and not so blunt.
momsey on 03/29/2011:
Wait, how did you even get to the point of seeing installers after the rep was so rude?

As far as the rep on the phone with no voice, I had laryngitis earlier this year for about 5 weeks, and some days were better than others for my voice. I hope no one judged my job for "allowing" me to work under those conditions. I would have had to go on short term disability until my voice came back.
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Ready to Sue
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MASSACHUSETTS -- How totally disappointed I was with my recent installation. I have NATIONAL FLOORS DIRECT do my entire house. When they were done, one of the techs put the door on the rug and soiled it. He gave me his name and number and told me to call him the next day if the stain didn't dry properly. So, I did. He refused to come and help. I called the 800 number and got the run around... The girl actually said, "if I send this to the owner, it will get denied"... and that is a direct quote. I emailed her repeatedly over the next 2 weeks and have yet to get any resolution. I am very disappointed and will ensure that NO ONE I know EVER uses this company again. Being that I have several builders in my family, that is quite a lot of people who purchase carpeting.

What ever happened to professional responsibility and doing a good job? Is this company so lame that they can't even stand behind their word? I mean, really. It makes me nuts that THIS is the worth ethic of this country at this point. So sad, that in order to make a point, I have to ramble on and on to a bunch of people I don't know in hopes that may be ONE of you will hear my warning and realize it isn't worth the hassle.... Screw the discount- I would rather have security in knowing the job was done properly and that they stand behind their word.
     
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Alain on 07/13/2010:
You can consult with an attorney for free to see if you can get damages on this. I've also had an attorney write a letter (or send an e-mail)on her official letterhead for about $10 to the company and gotten a positive response from that (in a similar situation as yours).
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They don't listen & Used Car Sales Tactics!
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MASSACHUSETTS -- After calling the 800 number to set up a appointment and telling them exactly what I wanted,(types of wood) I had an appt. last night in my home. The representative smelled of Cigarettes smoke and may have been drinking alcohol prior to stepping foot into my home.

After some customerary small talk he started into his sales pitch and was not listening what we were telling him what we wanted. He came into the house with only one sample board which was a 180 of what we were looking for! After a few more minutes he admitted that he did not have Hardwood we were interested in (this wood is very common and available at two other floor companies I have looked at).

The Bottom Line is I did get a quote for a simple Oak - which was comparable to another quote I had in hand. But this is where they really PISSED ME OFF....

THE MEARSUREMENT OF THE ROOM IS 11 1/2 FEET BY 23 FEET =264 SQUARE FEET
TO ROUND IT UP I USED 12 FEET BY 24 FEET = 288 SQUARE FEET WHICH WILL ALLOW FOR LEFTOVER ETC.

THE REP THEN WENT TOOK THE MEARSUREMENTS AND SAID HE HAD TO GO OUT TO HIS CAR TO CALL HIS "BOSS" AND FIGURE THE QUOTE (SOUND LIKE A USED CAR DEALERSHIP). HE CAME BACK IN 10 MINUTES LATER AND SAID "HE WAS ABLE TO GET A GREAT PRICE DUE TO HIS BOSS TELLING HIM THAT THEY JUST GOT IN A NEW SHIPMENT AND HAVE TO UNLOAD IT ASAP AND THEY COULD APPLY IT TO US.

THE QUOTE WAS $2,000 HIGHER THAN WHAT WE HAD FROM THE OTHER FLOOR COMPANY! I THEN ASKED A FEW QUESTIONS AND THEN HE STARTED TO CAVE LIKE A HOUSE OF CARDS... THE DROPPED THE PRICE $1,200 RIGHT AWAY.

HE BASED THE QUOTE ON 320 SQUARE FEET NOT THE 288 OR THE (264 WHICH IS THE ACUTAL SIZE) I CAUGHT HIM IN A LIE AND DECEPRTIVE PRACTICE! HE SAID HE MUST HAVE MEASURED THE ROOM WRONG! BS- HE DID THIS TO PAD THE QUOTE BY MORE THAN $500 - HOW COULD HE BE OFF BY BY ALMOST 40 SQUARE FEET IN A SMALL ROOM. YOU COULD PARK A SMALL SUV IN 40 SQUARE FEET OF SPACE!

HE THEN TRIED TO CLOSE AND TREID A BUNCH OF OTHER BS!

MY ADVICE IS DON'T USE THIS COMPANY, THEY ARE UNPROFESSIONAL, LIERS, CHEATS AND OLD SCHOOL USED CAR DEALERS! THEY GET CUSTOMERS COMFORTABLE IN THEIR HOMES AND THEN USE THE NEXT DAY INSTALLATION CLOSE... THE HOMEOWNER IS BLINDED UNLESS THEY ARE AWARE OF THESE CROOKS.



     
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Anonymous on 02/09/2010:
Why did you start yelling half way through? Well I'm glad you are not a fool and allowed this guy to rip you off. Its good to know you did your homework. This is a good review, but no need to Shout. We get the picture without the shouting.
PepperElf on 02/09/2010:
maybe they tripped over the flooring and landed on the CAPSLOCK key?
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