NARRAGANSETT, RHODE ISLAND -- We are the proud owners of a modular home that came with lino & rugs. Knowing that there may be a problem with the seam under our rug, we were very apprehensive about the job from the beginning. We came into our 2009 tax return and decided to have hardwood put in our living room even with these concerns still looming. In came Empire, Home Depot and National Floors. Empire was competitive but still too high for our budget. Home Depot never was able to get the measurements done because the laser was too much for the estimate person.
The Depot never bothered to follow up so we continued on without there quote. Then came the 3 Cent Villain National Floor. The salesman was rough around the edges caused some first impression concern. HE came armed with only one selection of hardwood samples, thankfully it was only what we were looking for so we paid no attention. When we were just about to close the book on him out came the price of $1700.00 for a 14' x 16' with possible seam troubles toward the back of the room. WOW we were prepared for a rip off, it never came.
We placed the order with a $50.00 down and our adventure began. On the install day No Show! Well at least they only got us for $50.00 we were thinking. I all ready had my review ready. But wait they came the next day ready to install with 5 guys standing at our front door. Against my better judgment I let them start since we were very anxious to have the job started & finished before a family party later that week. I mentioned to the install foreman that there would be no payment until the job was finished to my satisfaction. No Problem I was told!
The job was finished in 5 hours to our complete satisfaction with no trouble coming from the seam where the house was joined. I cannot be happier with the install and price even though there was a communication problem at the start. It is sometimes easier to write a bad review since we are unhappy. I try to write a good one whenever possible. I will have NFD work on our living room and keep you posted on the progress.
MASSACHUSETTS -- After calling the 800 number to set up a appointment and telling them exactly what I wanted, (types of wood) I had an appt. Last night in my home. The representative smelled of cigarettes smoke and may have been drinking alcohol prior to stepping foot into my home. After some customary small talk he started into his sales pitch and was not listening what we were telling him what we wanted. He came into the house with only one sample board which was a 180 of what we were looking for!
After a few more minutes he admitted that he did not have hardwood we were interested in (this wood is very common and available at two other floor companies I have looked at). The bottom line is I did get a quote for a simple oak - which was comparable to another quote I had in hand. But this is where they really pissed me off...
The measurement of the room is 11 1/2 feet by 23 feet = 264 square feet to round it up I used 12 feet by 24 feet = 288 square feet which will allow for leftover etc.
The rep then went took the measurements and said he had to go out to his car to call his "boss" and figure the quote (sound like a used car dealership). He came back in 10 minutes later and said, "He was able to get a great price due to his boss telling him that they just got in a new shipment and have to unload it asap and they could apply it to us." The quote was $2,000 higher than what we had from the other floor company! I then asked a few questions and then he started to cave like a house of cards... They dropped the price $1,200 right away.
He based the quote on 320 square feet, not the 288 or the (264 which is the actual size). I caught him in a lie and deceptive practice! He said he must have measured the room wrong! ** he did this to pad the quote by more than $500 - how could he be off by by almost 40 square feet in a small room. You could park a small SUV in 40 square feet of space! He then tried to close and tried a bunch of other **! My advice is don't use this company, they are unprofessional, liars, cheats and old school used car dealers! They get customers comfortable in their homes and then use the next day installation close... The homeowner is blinded unless they are aware of these crooks.
BROCKTON, MASSACHUSETTS -- I had National Floors Direct come to my home for an estimate on hardwood floors. The price started at $3600.00 for a dining room and a hallway. We told the salesperson we had to think about it and would contact them on Monday. He said he needed to call his office and let them know. After his call to the office he said that they have a "promotion" and could offer us the job for $2800.00. At first it sounded like a good deal but now I'm thinking why didn't they tell us about the "promotion" first? We again told the salesperson we would think about it and call them in the morning.
So another call had to be made to the office before he left our house, and wouldn't you know it there is another offer... $2200.00. Because now he said the manager would give us the "contractor" price if we would sign the contract NOW. "Offer is only good now. Once I leave, it's void". They took off $1400.00!!! Are you kidding me???
I have to admit I was a little excited. We stuck to our guns and told him if we were interested in the offer we would contact him, but after reading some of these comments I WILL NEVER take them up on that offer. If you think it's too good to be true it probably is. WATCH OUT FOR THEM!
AVON, MASSACHUSETTS -- I had a problem with my installation and they acted like it was my problem and not theirs. They cost me more money to delay my carpet than to install it. I called in and spoke with a lady (I'll provide name later) who said, "Yup, I'm the only supervisor". Here was the absolute rudest person I ever spoke to. They wouldn't offer any type of discount, but don't worry they offered a gift card, said they would put it in the mail that day.. Yup no gift card.. will report them further. Worst company ever, will never order from them again. I'd rather go somewhere else for the rest of my carpet. Not worth all of the hassle!
MASSACHUSETTS -- How totally disappointed I was with my recent installation. I have NATIONAL FLOORS DIRECT do my entire house. When they were done, one of the techs put the door on the rug and soiled it. He gave me his name and number and told me to call him the next day if the stain didn't dry properly. So, I did. He refused to come and help. I called the 800 number and got the run around... The girl actually said, "if I send this to the owner, it will get denied"... and that is a direct quote. I emailed her repeatedly over the next 2 weeks and have yet to get any resolution. I am very disappointed and will ensure that NO ONE I know EVER uses this company again.
Being that I have several builders in my family, that is quite a lot of people who purchase carpeting. What ever happened to professional responsibility and doing a good job? Is this company so lame that they can't even stand behind their word? I mean, really. It makes me nuts that THIS is the work ethic of this country at this point. So sad, that in order to make a point, I have to ramble on and on to a bunch of people I don't know in hopes that may be ONE of you will hear my warning and realize it isn't worth the hassle.... Screw the discount - I would rather have security in knowing the job was done properly and that they stand behind their word.
AVON, MASSACHUSETTS -- I just wrote a comment to NFD website, but I am sure no will contact me as I have received absolutely no customer satisfaction from them to date. I wish I read this website before investing my time and money on getting a rug and hardwood floor installed. Both experiences were a nightmare, from installing the carpet at midnight on a Friday night, to having the floor installed incorrectly. After numerous no shows and zero customer service, I felt the need to warn others that you should NEVER do business with this company. There is no one, supposedly, to contact to complain but a Customer Phone Rep.
I asked to speak to the VP or President of the Company and was told there was none. It is a family owned company and they wish not to be named. Gee, I wonder why they don't want to be named - it is such a shoddily run company, I can't even imagine how they are still in business. Anyone who is reading this - please take heed and get your carpeting and flooring elsewhere - save yourself money and headaches - I would never recommend their service to anyone!!
MASSACHUSETTS -- I had scheduled an appointment with National Floors Direct for 7 pm on a Friday and put a deposit on a floor installation. On Monday, I was informed that I needed a new furnace so I cancelled my floors (within my 3 day time frame). I thought I may use them in the future. This has changed my mind. I was told by a representative that my deposit would be refunded within 10 days. It has been over 6 weeks and I was forced to submit a request for dispute to my credit card. It is unfortunate that this company cannot be trusted to keep their word.
WARWICK, RHODE ISLAND -- I recently had a bad experience with a hardwood floor company called NATIONAL FLOORS DIRECT. First of all, I decided to take advantage of their no payments, no interest for one year deal. Once approved they immediately get their money. Let it be known that they haven't done any work yet. Then they hire subcontractors to do the work. You don't have a clue who you are letting into your home. They were in so much of a hurry to get the job done that they get careless in your home with your expensive stuff.
For instance, one guy was removing the existing carpet and rolled the carpet against my expensive sofa and sliced it in three spots. I told him about it and he pleaded with me not to tell his company and that he will make good on the damage. Yea right, try to get your money from a guy who is probably living from paycheck to paycheck. Oh he has insurance but doesn't want to use it in fear of his rates going up. Con man! What a snotty way of doing business. I wouldn't use these guys for nothing.
AVON, MASSACHUSETTS -- This is the worse company to deal with and I would not recommend anyone to do any business with National Floors Direct. I had Armstrong laminated floor installed back in 2011. I had scatter rugs on the product and when I picked up a rug to wash it and noticed imprints on the floor of the pattern that was on the bottom of the rug. The marks will not come off the floor. I had notified customer service and explained to them the problem. I was told that they are only responsible for the installation and not the product but would contact Armstrong about the complaint and that they would be in contact with me.
As of this date 4/29/13 no one has contacted me and going on 3 wks. I called customer service on this date and after being put on hold 3 times I finally spoke with the same person I have been in contact with and again was told that they submitted the complaint and that they are responsible for installation.
Regarding the installation when ordered I put a down payment which is their policy and when the installers came for the install I had to put up the rest of the balance before they would install, talk about being unprofessional. I guess it's a company once they get their money they don't want to know anything. beware people. Also I do not want anyone to contact me I will turn the matter over to my attorney.
AVON, MASSACHUSETTS -- Buyer beware. Stay away from this company! My mother in law who is a senior citizen on a fixed income wrote a deposit check for $800.00. In the contract it states that if you cancel, money is returned within 10 business days. That was two months ago. Customer service continued to tell her, "the check is in the mail" and to "check your mailbox everyday."
Finally I called because I couldn't stand to see her so upset. I was told the check was issued but their accounting dept. had not mailed it yet. On my third call, I asked for a manager or someone from the accounting dept. and was told accounting had left for the day (1200 noon) and the manager left the building. I never got a return call as promised from a manager. What kind of company steals from a senior citizen? Did I mention that they cashed her check the very next day. I guess accounting is around to cash checks just not to issue refunds.