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Not Bad For The Price!
Posted by Sparticus on 02/26/2011
My wife and I never have time for movies any more. Between work and the kids we just find enough time to eat, sleep and sometimes get dressed.

Our thing is we love shows. We like movies, TV shows, documentaries. You name it. We finally bit the bullet and got Netflix. I think we pay like $9.99/month or something like that.

So far I have been pleasantly surprised by how well the service works. For our priced package we can have unlimited movies per month, but you can only have one in your possession at a time. You can go online and fill up your "queue" and the movies just show up in your mailbox. Once you are done you drop it back in the provided envelope and drop it back in your mailbox. A few days later whatever movie is next in your queue arrives. You keep them as long as you like. You just won't get another movie until you return that one.

Beyond the DVDs, also included in the price is access to watch movies and shows online through your computer (or in our case, we use our iPad or iPhone). Not all movies are available to watch online, but they have a decent selection. New stuff seems to only be mail-order disc, but they have a pretty decent catalog of older movies & shows. We can pull up a cartoon for our kids at anytime/anywhere. It lets you stream up to 2 movies/shows at one time, so sometimes I will be watching something downstairs and my wife will have a show on with the kids upstairs. It also remembers where you left off in a movie if you leave or close it down. Next time you pull up the Netflix app on your iPad you can just start up where you left off. Pretty cool.

If you spend any amount of money at brick and mortar movie rental shops I would recommend looking into Netflix. Saves you so many last minute trips to return a late movie. You only need to walk out to your mailbox. =)

     
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Posted by Anonymous on 2011-02-26:
Nice! My sister has had netflix for several years and finds it very convenient.

Posted by Anonymous on 2011-02-26:
I agree. I know several people who use Netflix and also like it.
Posted by momsey on 2011-02-26:
I love Netflix.
Posted by clutzycook on 2011-02-26:
I love my Netflix. I finally sucked it up last month and upgraded to two discs at at time (at least until I finish watching Six Feet Under). Having an extra disc for an extra $5 a month is worth it!
Posted by Anonymous on 2011-02-26:
I have the same plan. I love it! I can watch movies on my TV (thru the Apple TV box) or my laptop, and the kids use their ipods, ipads or iphones. VERY wise investment!
Posted by Anonymous on 2011-02-26:
That does it. When I'm home permanently, I'm signing up!
Posted by unhappy999 on 2011-02-26:
I too am a Netflix customer. Have not had any problems and figured out that if I return the DVD at my post office which is 5 minutes away by 4:00, they get it that night and check it in, the next day the next DVD is sent out. The service is good. A few times they had to send my a DVD from another area because it wasn't available in this area, so they also sent me an extra one to watch in the meantime.
Posted by Skye on 2011-02-26:
Great review Sparticus!

I bet Jake has some favorite movies :)
Posted by DebtorBasher on 2011-02-26:
Thanks for the review Sparty!
Posted by Starlord on 2011-02-27:
We had Netflix in Arizona and loved the company and the service. We got one DVD that for some reason stopped at teh same point every time we tried to play it. We went online and let them know, and we got a replacement of it in the next mail. In addition, they sent us the next movie in our queue at no charge. Great people.
Posted by Venice09 on 2011-02-27:
This review has perfect timing. We've been seriously thinking of trying Netflix. My daughter has been using it for a long time and loves it. From what I've read, they have great customer service. Thanks for the review. It puts me one step closer to making a decision.
Posted by Alain on 2011-02-27:
Thanks for the tip & review, Sparticus! Very useful!
Posted by jktshff1 on 2011-02-27:
good info
Posted by Anonymous on 2011-02-27:
Great review! I often find myself renting a movie from the local shop, and it will sometimes sit on my mantle for several days before I actually get the time to watch it. By then, I've racked up late fees. I think this may be the review that pushes me over the edge and allows me to plunge into the world of Netflix. Again, great review!!!
Posted by Anonymous on 2011-02-28:
I don't watch much movies at home, But I know people who have netflix and they love the service (VH).
Posted by ok4now on 2011-02-28:
I have Verizon Fios which offers outstanding HD picture quality. My premium channels include HBO, Cinemax, Showtime and Encore. With all of these extra channels you would think that there would be a huge selection of new movies to watch. Wrong. Most of them span the past 10 years and I've seen them all several times. I had the same problem with Comcast. The good movies that you really want to watch are On Demand and cost $5.00 to $8.00 a movie. This can get expensive. Netflix offers a cheaper alternative. For $10 bucks a month you can see a wide variety of recently released movies. The snail mail delivery is a little slow but for the price I'm not complaining.
Posted by yankeefan! on 2011-03-01:
You really can't go wrong with 7.99 unlimited viewing
Posted by Venice09 on 2011-03-02:
I agree, ok4now, the premium channel lineups are a joke! Not only are the movies old, but most of them weren't very good the first time around. And I would never pay $5.00 to $8.00 for a good movie. I'd rather just buy it!
Posted by chrissiann on 2011-03-10:
I totally LOVE Netflix!!! It is afforadable as my boyfriend and I only pay $9.99 per month and can stream as many movies, TV shows, cartoons as we want. They even have great educational shows from NOVA, Animal Planet, Discovery, etc. Some shows are DVD only, so the ones we don't stream we have on our queue. As soon as we're done watching one DVD, we put it back in the mail and the next one is in our mailbox in a few days. I recommend Netflix to anyone!
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Delayed Deliveries
Posted by Rlc5495 on 08/19/2005
BRUNSWICK, MARYLAND -- When I first subscribed to Netflix the turn around time was 2 days. As time has gone by, the turn around time has gotten longer. Yesterday (8/18) I received an e-mail saying that they had received my returns. Today my Netflix Queue says my new movies will be shipped on Monday (8/22). They are available now, so why the delay?? I will switch to another dervice. They seem to lure you in and then treat you badly. They don't want you to rent too many movies. I'll spend my money elsewhere.
     
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Posted by AML on 2005-08-20:
Received on Thursday but not shipping until Monday? That's nuts. The longest wait I've ever had was received Saturday and shipped on Monday. Have you considered writing an email to them directly and seeing what they have to say?
Posted by Shakra on 2005-08-20:
I complained about his over a month ago. They have been treating me the same way. I wrote them three times asking for an explanation and was given nothing but a form letter in reply. Good luck.
Posted by THartmann9374 on 2006-09-01:
Well, you aren't only one. I always sent out the dvd which Netflix would get it and ship it out by tomorrow. However, Netflix got DVD last Wednesday and wait until yesterday to ship out and will not get DVD until Tuesday, what the?
Posted by Spark99 on 2008-05-05:
I also have bad experience with Netflix. The service was really fast in the first month then it got slower and slower. Now it takes up to a week or longer to get a movie. I'm on a 3-movie plan, but I've been getting only 1 or 2 movies at a time. I'm going to cancel my Netflix membership this month and go join Blockbuster instead.
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Netflix Charged for Streaming, When I Cancelled DVD Plan
Posted by Memphisdad on 11/28/2013
INTERNET, FLORIDA -- I have used both Netflix for both DVD and live streaming. I never had both streaming and DVD service at the same time. However, when I cancelled DVD service in August 2013, my account was billed for streaming through the end of November. I called customer service and they told me they would only refund me for one month of service ($8.62). I told "Bill" in customer service that I haven't streamed anything from August '13 thru the end of Nov. '13. He said, we don't keep track of streaming.

So, I am out $25.86! Watch your bank statements! They, Netflix, will continue to charge your account, WITHOUT your consent!

Signed, Kieran J. O'Hagan (Panama City Beach, FL).
     
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NetFlix Unreliable
Posted by Karamicos on 07/25/2013
I registered for the one month free trial back in February and proceeded to login on the smart TV. The movies didn't work, the streaming was terrible, within 5 minutes the selected showing froze. I proceeded to cancel my account online [and little to my knowledge... you are supposed to receive a confirmation email]. As far as I was concerned my account was terminated.

We are now in July and my account has continually been charged every month. I called Netflix and spoke with customer service who confirmed there was no activity on my account and that this miscommunication when cancelling the account online is common. I was credited back July and told there would be no problem crediting back the other 4 months but that he needed to transfer me to corporate in terms to do so. Upon speaking with corporate I was told nothing could be done that they see activity on the account for March. When I asked them to state for me what the activity was and to send me a record they refused to do so. As a customer I am entitled to this information, especially because I never used the account.

How can customer service see no activity but corporate office state something different and not be able to back it up with facts?! What kind of customer service is that? At this point I don't even care about the money they basically are scamming from me but I want to make people aware that this company is unreliable and not reputable.

     
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FAQ Suspiciously Incomplete About Gift Subscription Policy
Posted by Zeigs on 02/28/2013
INTERNET, MISSOURI -- Below is my chat conversation with Netflix customer service (you can only contact them through chat or phone, no email). There is nothing in the FAQ about this being how the subscriptions work (I checked, read, searched and etc before redeeming.... just had a bad hunch it was going to be something like this). Just wanted to put this out there. If Netflix is going to do this it should be written and made plan and obvious- not only something the customer learns about after the fact.

Just wanted the fact of this out there, so others were aware if they found themselves facing a similar situation. Nearly $100 potentially wasted depending on how long my house takes to sell.

Also, the fact that Netflix has no real customer service should be noted. All Cheryl did was say how the system worked, tell me there was no one else I was allowed to talk to or who could contact me except her supervisor that she could 'Transfer me To' who could tell me no more anyways, and she never offered a solution except... sorry to see you go. That's unbelievably awful customer service. Even without the issue of wasting the money spent on my gift this customer service set up would make it unlikely I would ever consider using Netflix again. There are plenty of possible solutions for this sort of situation, that Netflix has chosen to just go the route of, if it's messed up it's messed up don't let the door hit you on the way out- is appalling.

*****
Netflix Cheryl: Hello my name is Cheryl, is this Trevor?

You: Hello, I received a gift subscription I added to my account, but was hoping I could have it paused.
You: Yes, Trevor.
You: We are in the process of selling our house and not there at the moment, so it would be wasted

2 minutes pass

You: Hello?

Netflix Cheryl: Hey! Nice to meet you! Let me double check on that for you.

You: Thank you.

3 Minutes pass

Netflix Cheryl: Okay so since the gift has been redeemed all at one time there isn't a way to pause it. Pretty weird if you ask me, if you have a phone that has Netflix you can still watch there, I know it isn't quite the same, but there are cords that will connect certain phones to your TV if you wanted to look into that temporarily.

You: We are at my in laws who already have Netflix, so really this just means it's being wasted. Is there anyone else who might be able to place the account on hold. Surely there are other times a subscription has been needed to be placed on hold. Seems more then weird that the option is not there at all.

Netflix Cheryl: There isn't our system is automated, once you redeem the gift it just keeps being used up. I totally agree that it is weird, the gifts are tricky sometimes. I checked with a few people higher up then me and that is just a bug we haven't been able to fix yet.

You: The account itself cannot be placed on hold?

3 Minutes Pass

Netflix Cheryl: I can transfer you to my supervisor if you would like, he will tell you the same thing though.
Netflix Cheryl: With the gift subscriptions you can cancel to hold your account but it will continue to use, since technically when you redeemed the gift it was for the entire year so basically you paid for the year already so your streaming goes for a year, there isn't a way to stop it.

You: If your supervisor cannot help I would like the email for his supervisor. I would like to inform them that because they insist on wasting the money spent on our gift for a year we will not be spending any money with them again.
You: That is just bad business practice, it's not a bug, it's simple coding to be able to just hault an account. That is done on purpose for obvious reasons. Bad business.
You: Thank you for your help Cheryl

2 Minutes Pass

Netflix Cheryl: I don't have anything like that, we are the customer service so we take all complaints and then send them up to our tech team that runs the site. I totally agree with you and I will send this up to them. I am not sure how all that stuff works I don't make websites so I am not sure how much goes into making a large change like that.

You: It's not a large change to simple place a stop on an account, every other business in the world does so for subscriptions. There is always someone higher up. If your supervisor doesn't have answers then there is someone else I need to talk to.\

2 Minutes Pass

Netflix Cheryl: Yes but if we do it for you, then we have to change the entire way our system is set up for everyone. It really isn't that simple. I personally do not have any information. I have one person higher than me then our tech team they do not have an email or number all complaints go through the representatives.

You: Can you have them call me?
You: The system should be changed if that is the case, but I still disagree that would be the case.
You: It sounds more like a decision that was made, that Netflix decided since the someone else paid for the subscription the recipient probably wouldn't be too put out if they wasted it if extenuating circumstances came up. I also checked your faq before redeeming, no where did it say that this would be the case. Had it I would not have redeemed.

3 Minutes Pass

Netflix Cheryl: I totally agree that it should be changed. I am not able to take any personal information over the chat due to privacy policies. I can promise you that we do not want waste your money we are a company that strives on giving everyone the best service, this is how our billing is set up. I totally am on your side on this and if there was a way for me to put your account on hold I totally would, I do not like having upset customers. I will let them know that the FAQ should be more concrete on what is allowed and what isn't trust me I want to help you we don't want to see you go over this.

You: So how can you help? This will be a deal breaker for me. That's quite a lot of money that is potentially just down the drain depending on how long it takes my house to sell. The faq is not just not concrete, it says nothing about the fact that the account cannot be held, and since you can hold your account otherwise (as we already had) there was no reason to believe this would be different. That is not just not concrete, that is suspiciously incomplete on the topic for something that it's obvious a customer will assume works the way the site normally works.

3 Minutes Pass

Netflix Cheryl: It is JUST on the gift, if you had a card used every month we could hold it but even then, lets say you pay on the 13th and then you want to cancel on the 25th, because you paid your streaming will still continue, same here you have paid for a year so even if you cancel your streaming will continue. We want NON STOP service for all customers, it is inconveinent in some isnstances such as this one I agree I would be just as upset. I really want to help, if I could but in this situation there is no way to pause your streaming and hold your account. The only reason accounts go on hold is for nonpayment. That is it. I totally understand you wanting to leave because of this I wish I could change your mind but if this is the deal breaker I am not too sure what else to do, honestly there ins't a way to do that. I will let our tech team know that we NEED to update this feature.
******

As you see there is no actual customer service at work here. Just- yeah it's messed up, yeah we should change that, I understand, don't let the door hit you on the way out. No solution offered. No way to talk to anyone or have anyone contact you who could help. Just an unbelievably bad customer service set up. That alone would make me steer clear. Just wanted to put that out there. Hopefully Netflix will at least update their faq, but I rather feel that this is a big thing to have left out on accident.
     
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Posted by leet60 on 2013-02-28:
"I can transfer you to my supervisor if you would like, he will tell you the same thing though."

I was amused by that response. Having worked in call center customer service for years, I can attest to the fact that this is a canned answer used to avoid getting a supervisor - generally because engaging a supervisor is considered a negative mark on individual performance.

The entire issue is ridiculous on the part of Netflix. They could have easily issued you another gift card for the balance not used on the one that was previously redeemed.
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Can't be trusted
Posted by Toonces653 on 10/23/2012
Yesterday I decided to temporarily suspend Netflix since my wife and I will be gone for at least 3 months off and on for the next 5 months or so. I suspended my account and received an e-mail from Netflix stating that we can watch their service until October 26th when my current subscription runs out. The e-mail also stated they would hold my current programs in the menu until I restarted their service. Last night my wife and I were going to watch a movie and low and behold, they went ahead and stopped the service immediately. Since I was paid up until the 26th it only shows their contempt for their customers. It was Netflix that stated they will continue to allow us to view programs until the current subscription runs out. Needless to say, we won't be returning to them after the holidays.
     
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Customer Service
Posted by Mrbill82546 on 09/20/2012
CALIFORNIA -- I have been a Netflix member for over 10 years. In the previous 9 1/2 years I have received excellent service and recommended several customers to their service. (about 20 or 30 have joined Nertflix) No More!

In the last 2-3 months they have put all the new release movies on very long wait status even though I had the release at the top of my queue when released. I have been complaining to them during the past week. Today I talked to a supervisor who accused me of trying to get a free DVD because I pointed out to her that their policy used to be when they messed up they would send an extra movie to make up for their mistake. I wasn't asking for anything, just pointing it out. Rude, very rude!

She ended up hanging up on me saying I wasn't listening to her when the fact is she wasn't listening to me. Netflix is obviously experiencing financial difficulties and is trying different procedures to save money. Why don't they just tell the truth instead of making up lies? (I owned Netflix stock for several years because of their excellent customer service. I would not recommend the stock or the service to anyone at this point!)
     
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Posted by Suzy on 2012-09-21:
It isn't only new releases, I have several older releases in queue that have been there for several months on very long wait and have never gotten off even when moved to the top of the list. These are movies that are only available by disc also, so I can't even stream them. I've about given up on ever getting them. I think with Netflix wanting to get away from discs they have decided to push people away from them this service by giving such poor customer service to this side of things. But in spite of wanting to go to only streaming eventually I don't see them improving their streaming selections quickly enough to make this their only option anytime soon if they want to stay in business. In the meantime it just makes them more likely to lose customers by lowering the quality of what the disc customers receive.
Posted by BigAl on 2012-09-22:
I have found their streaming selection to be very disappointing.
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20% of Disk Unplayable
Posted by Dmuckle on 09/09/2012
RED BANK, NEW JERSEY -- I've been a Netflix subscriber for several years. We used to experience about 2% unplayable disks. Since Netflix broke off streaming as a separately billed service, the disk service has changed, about 1 in 5 disks is unplayable. We are sent scratched, broken and otherwise visibly damaged disks--disks that never should have left the warehouse.

It's as if they are trying to drive people from disks to streaming.

     
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Posted by trmn8r on 2012-09-09:
Helpful complaint. Thanks for contributing. That sounds very frustrating, and would lead many to stop using the service. As you suggest, it is almost as if that is their goal.
Posted by FoDaddy19 on 2012-09-09:
You might be right. Streaming has a lot less overhead to deal with, and Netflix might slacking off on the quality control on the disc end of their business.
Posted by Suzy on 2012-09-09:
While the percentage of damaged discs we have received is much lower than yours, we do seem to be getting more than when we first started service. The last disc that was damaged had a crack completely through it. Since it was so obviously damaged we had to conclude that Netflix doesn't bother checking the discs each time they are returned, they just reship them to the next person. We had to report it as damaged and get a second copy.

You are right, Netflix is trying to get away from sending discs altogether and just go with streaming so they are not really motivated to give as good a customer service on them. However from looking at their selections of what's available on streaming compared to what's only on discs, they will be unsuccessful for some time yet at going to streaming only if they want to continue to have a big enough customer base to have a profit. In the meantime they had better get on the ball with their disc service or they will lose even more customers that won't be back for just streaming when they finally go that route.
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Free Trial
Posted by Mbfazzino on 05/25/2012
I applied for the free months trial-was turned down so I canceled my post
my credit card was charged anyway for the monthly fee. I DO NOT WANT NETFLIX AND DO NOT WANT TO BE BILLED ANYMORE.
     
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Posted by tnchuck100 on 2012-05-25:
Did you call them and ask for a refund? If so, what did they say? If they agreed but told you it would take 6 - 8 weeks or something equally ridiculous file a written dispute with your credit card company immediately. Many times these companies will try to stall you past the dispute window. Don't let this happen to you. Act NOW.
Posted by Anonymous on 2012-05-25:
How does one get turned down for a free-trial? I mean that in a sincere manner...no sarcasm. I too enrolled for Netflix's free-trial and I don't recall any type of authorization or pre-approval steps?
Posted by KevinTX on 2012-05-25:
I agree with DIRM, I signed up as well and there was nothing 'attached' that required us to be 'accepted.' Sounds to me that you got charged your 1st months use fee? That's the deal, if you don't cancel in time you have to pay for it. I cancelled ours a well and I don't remember it being an issue at all. Good luck.. seems to me a phone call is in order!
Posted by unhappy999 on 2012-05-25:
If you were a prior customer you can not get the free trial, it is for new customers.
Posted by Anonymous on 2012-05-25:
We kept our Netflix subscription. I was paying over $30 just for HBO, Cinemax, and Showtime alone. I ditched all three in favor of one low monthly cost of around $8. That coupled with the remainder of our Comcast package, and we've never been happier.
Posted by Starlord on 2012-05-28:
Crystal called Netflix to inquire about the free trial and the $8/month membership, and was turned down. They want us to renew at the rate we were paying in Arizona, or $17/month. She told them we were not paying that much for a much reduced service from what we had in Arizona. We had unlimited DVDs and could stream to our PCs. She told them put an egg in their shoe and beat it.
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Outrageous Service
Posted by Stitchfamc on 10/26/2011
LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!!

FURIOUS EX-CUSTOMER
     
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Posted by clutzycook on 2011-10-26:
Don't worry, at the rate their stock prices are dropping, they won't be around much longer.
Posted by Anonymous on 2011-10-26:
They need to get rid of Reed hastings. They lost 800,000 customers ouch!!!. Stock price down 35 percent.
Posted by Anonymous on 2011-10-26:
Not to many companies can take a beating like that and bounce back.
Posted by MRM on 2011-10-26:
Bring back my Blockbuster store in my area!
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