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Bad Customer Service
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

DENVER, COLORADO -- I was watching Netflix, spilled something on my remote, wiped it down and lost everything. Pressed a bad button? Could not get Netflix back on the remote, could not access it. Got first customer service guy, could not speak good English, confusing and reading from a script, didn't listen. Told me it was a bad TV. Got another person, also clueless, goes off a script, does not listen or try to figure it out with logic. Tells me it's my cable or my bad TV. Wasted over an hour by now.

Called cable company, got wasted person with them... got another person who did not help. Another 45 min gone. Still can't get back into Grey's Anatomy, was bingeing. Finally... I needed a geek who would figure out that I pushed buttons and messed it so must do something to reset. Right? Wait. I called the Geek Squad, whom I have a service contract with. He had me reset the computer and the buttons reset, like the guy said, logical and easy. FIVE minutes. 5, count them. Netflix was useless and using outsourced people in far away lands. Shameful.

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Not Bad For The Price!
By -

My wife and I never have time for movies anymore. Between work and the kids we just find enough time to eat, sleep and sometimes get dressed. Our thing is we love shows. We like movies, TV shows, documentaries. You name it. We finally bit the bullet and got Netflix. I think we pay like $9.99/month or something like that. So far I have been pleasantly surprised by how well the service works. For our priced package we can have unlimited movies per month, but you can only have one in your possession at a time.

You can go online and fill up your "queue" and the movies just show up in your mailbox. Once you are done you drop it back in the provided envelope and drop it back in your mailbox. A few days later whatever movie is next in your queue arrives. You keep them as long as you like. You just won't get another movie until you return that one. Beyond the DVDs, also included in the price is access to watch movies and shows online through your computer (or in our case, we use our iPad or iPhone).

Not all movies are available to watch online, but they have a decent selection. New stuff seems to only be mail-order disc, but they have a pretty decent catalog of older movies & shows. We can pull up a cartoon for our kids at anytime/anywhere. It lets you stream up to 2 movies/shows at one time, so sometimes I will be watching something downstairs and my wife will have a show on with the kids upstairs. It also remembers where you left off in a movie if you leave or close it down.

Next time you pull up the Netflix app on your iPad you can just start up where you left off. Pretty cool. If you spend any amount of money at brick and mortar movie rental shops I would recommend looking into Netflix. Saves you so many last minute trips to return a late movie. You only need to walk out to your mailbox. =)

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Waiting for Dvds to Ship
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FLORESVILLE, TEXAS -- Out of 12 DVDs 10 are on short wait. They weren't on a wait 3 days ago! This has been getting worse over the last 6 months. I can never plan on DVDs that my grandkids want to see when they come to stay every other weekend. I check to make sure what's coming next and the next day it's magically on a short or long wait.

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DVDs Reported Damaged Are Just Sent Out Again!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS GATOS, CALIFORNIA -- Gilmore Girls Season 6 Disc 2 was returned and reported as damaged. (Banner heading on it when attempted to play said disc was dirty. Cleaning did no good. Would not play.) Requested a replacement and the same disc was sent out! What's the point of reporting a damaged disc if it's just going to go back into circulation?

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Netflix Milks its Customers Some More, Service Offerings Continue to Decline
By -

Netflix announces that it is splitting its unlimited DVD and Streaming services and somehow believes that they've lowered costs to its customers in the process? These people are smoking something again! My subscription began at $13.99 when I started as a Netflix customer and it has continued to increase every 6 months while I've seen tools, features and availability of movies decrease significantly. After the latest price increase, I would be paying $23.98. I say "would" because this is the 4th price increase and I believe my last to enjoy.

They've also been notorious for providing tools and features, such as allowing people to see member reviews for helping to select movies, and them taking them away. Movie selection is through a ridiculous process whereby they attempt to make the selection process of equal fairness to paying customers at every level, but instead, through a ridiculous and not very well thought out movie selection and delivery scheme, they end up frustrating everyone by causing people to wait several months to receive a single movie title. Yes, the movies from 1970 and before, which predominately make up the streaming movie list, are available without much delay.

Some of the new encryption technologies that they use on DVDs has been unplayable on my Bose Surround system and after updating the streaming movie selection by adding a "guide", streaming movies now stop and start continuously during movie playback. I have numerous friends who agree and have experienced this same issue but it's been going on for more than a year without acknowledgment from Netflix. Customer service is only available by telephone and they are not capable of handling technical issues. They are there mainly for moral support.

This is by far the most frustrating, poorly managed, customer service running on auto-pilot company you will EVER come across. Hopefully, they will have some direct competition and these ridiculous price increases and monopoly they enjoy now will be smashed right back in their faces for how they've taken advantage of their community.

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Netflix's big rate increase marketed as lowest price ever? Huh?
By -

LOS GATOS, Calif., July 12, 2011 /PRNewswire/ -- Netflix Inc. (Nasdaq:NFLX - News) announced today it is launching new unlimited DVD-only plans in the U.S. at their lowest price ever– only $7.99 a month for the 1 DVD out at-a-time plan and $11.99 a month for the 2 DVDs out at-a-time plan.

New members can sign up for these plans by going to DVD. Netflix.com.

Netflix also announced it is separating its unlimited streaming and unlimited DVD plans in the U.S. to better reflect the costs of each and to give members a choice: a streaming-only plan, a DVD-only plan or the option to subscribe to both.

With this change, Netflix will no longer be offering unlimited plans that include both streaming and DVDs by mail. The unlimited streaming plan will remain at $7.99 a month. The price for getting both unlimited streaming and unlimited DVDs will be $15.98 a month ($7.99 + $7.99).

For new Netflix members, the changes will be effective immediately. For existing members, the new pricing will start for charges on or after September 1.

"Netflix members love watching instantly, but we've come to recognize there is still a very large continuing demand for DVDs by mail," said Andy Rendich, Netflix Chief Service and Operations Officer. "By better reflecting the underlying costs and offering our lowest prices ever for unlimited DVD, we hope to provide a great value to our current and future DVD-by-mail members."

Netflix introduced streaming to its popular DVD-by-mail business in 2007. Since then, membership has climbed from 6 million to 23 million in the U.S. as people have embraced the idea of watching instantly an ever-expanding library of movies and TV shows on the hundreds of consumer electronics devices capable of streaming movies and TV shows from Netflix right to members' TVs.

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Netflix "Special Deal" Is Same Rip Off That Drove Me Away
By -

LOS GATOS, CALIFORNIA -- I have been a loyal customer and evangelist for Netflix for years. I was happy to take the stress of returning movies "on time" out of my life, even though I ended up paying more for Netflix movies than I would to see movies in the theater (I only watched one every two or three months). I was a satisfied customer, getting the service I paid for.

In December I canceled Netflix, and I left angry. I joined Netflix because it was the most convenient way to watch and return DVDs. Netflix decided to shift focus to "online viewing" without considering how many people use their computer for other things and prefer to watch movies on television. Instead of giving a discount to loyal customers, Netflix RAISED the price on everyone who had built their customer base on DVD subscriptions. Then Netflix offered the streaming service cheaper, which made all the DVD customers feel like Netflix was manipulating them and insulting their intelligence. Customers like to choose their products, not be herded into them.

What Netflix should have done was keep the DVD price the same while offering the cheaper online-only option. It's the fact they RAISED their prices on the loyal customers that built their business which is so insulting. But that's not even the most outrageous thing Netflix has done. Today I got a "special offer" in the mail, supposedly to tempt me back to Netflix. For a minute I thought it might be an apology to their old DVD customers and some discount to lure me back. What is Netflix's idea of a "special deal"? It is NOTHING! NO DISCOUNT AT ALL! THE REGULAR PRICE PRESENTED AS A "SPECIAL DEAL"! What the Heck?!

Netflix "offered" me the online-only package for the exact same price as they advertised in December, when I said no thanks and slammed the door. Moreover, they "offered" the same DVD service as I had before for two dollars more - the same RAISED price Netflix wanted me to pay in December? So an offer is "special" just because Netflix says it is? They might be able to fool new customers with that crap, but to send that kind of phony "offer" to former customers is just going to piss them off further.

But perhaps that is the secret plan of Netflix: cash in on the IPO, "fire" all the previous customers, declare bankruptcy, and all the top executives that get away with the spoils will vacation in the Cayman Islands. I hope the FCC is keeping a very, very close watch on all their shenanigans.

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Netflix Does Not Honor Promotions
By -

I signed up for Netflix through a United Miles promotion for the frequent flier points on May 14, 2009. The United Miles promotion was for 4,000 frequent flier miles which Netflix refuses to give me even though it was their system that messed up.

They had a problem with their system that night and it would not take my credit card. It clearly said welcome United Miles Member when I logged in. I called them on May 15, 2009 and the customer service person I talked to also tried to enter 2 different credit cards for me. He said it showed I had signed up as a United Miles member. It finally took the credit card info after 3 days. During that 3 days it was sent to technical support. Now they claim I did not sign up as a United Miles member (which I did) and they refuse to give me the mileage points.

Netflix probably does not honor other promotional sign ups as well. They rip-off members with bait and switch tactics, have system problems and then blame the members. It was their system error that dropped my United Miles sign up. Their customer service person saw it was signed up through United Miles on May 15,2009 but due to a technical glitch someone removed my mileage sign up # sign up from their system. They admit technical issues during that time frame but still refuse to give me the points that I signed up for. I have been working hard to earn points and this is the first time I have signed up for anything based on a promotion and it will be the last time I do.

I would like Netflix or United Airlines to give me the 4000 frequent flier points that I should have been given when I signed up for the Netflix service. I would not have kept the service at all if I had known they would do this. I only kept if for 2 months because I was waiting for the points to show up in my account. I finally called and asked about it and that was when I learned they would not honor the promotion and denied my signing up as a United Miles Member.

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Netflix Skips Over New Movies In Your Queue
By -

EVERETT, WASHINGTON -- Until now I have been happy with Netflix. I can mail a DVD back to them and get a new one two days later, like clockwork. I also like streaming movies via TV and XBox. However, the DVD I get from them is never a new release! The queue says "long wait" and "very long wait" for all new releases, but that is no excuse. They need to buy more DVD's if they know there's going to be a long wait. This is crazy. I've had 5 new releases in the top 5 of my queue for over 6 weeks now. They have been in my queue for so long they are no longer new releases!

I called to complain and the guy basically said "Sorry, those are long waits. It just happens with new releases, it is a high demand item." I said "How exactly does that help me?" He had no reply. He then basically said "try Blockbuster" So that's probably what I'm going to have to do, if I want to see any new releases in my area.
By the way, I get DVD's shipped via the Tacoma, Washington facility (that's what the guy on the phone said). I don't know if it's better or worse in other parts of the country.

I am not happy with them anymore. I'm running out of "old" DVD movies to watch. I've seen everything I want to see except new releases. I've been "scraping the barrel" trying to find movies I haven't seen or with at least 3 stars. When my queue gets shorter will I have to wait without getting any movies at all? How long does a new release have to sit in your queue before you actually get to watch it (more than 5 weeks so far)?

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Do not purchase gift certificates from this company
By -

Do not purchase gift certificates from this company. I purchased a gift certificate for three months of the 1 DVD (plus internet Watch Instantly) plan, at $8.99 per month. I emailed the gift certificate to my son, who attempted to use it but was blocked from redeeming the certificate without a credit card. He does not have a credit card, and therefore cannot redeem the certificate. I have requested a refund from Netflix, but they have denied me on the basis on a generic "No refunds" policy. As far as I am concerned, they have stolen my money, and they will steal yours as well under similar circumstances.

Netflix states two reasons for requiring a credit card at redemption: 1)"for your convenience," meaning for uninterrupted service at certificate expiry, and 2) as a guarantee against loss for lost/non-returned discs. The purchase agreement for the gift certificate clearly states the purchaser of the certificate will be held financially liable in the event of a loss associated with the redemption and use of the gift card, so the guarantee required of the recipient is superfluous.

In any case, the original purchaser of the gift certificate is never released of this liability. Meaning, Netflix will not provide service in the case of gift certificate redemption without a double credit card guarantee against loss. This seems unethical and, in my humble option, illegal as well.

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Netflix Rating:
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1.5 out of 5, based on 8 ratings and
36 reviews & complaints.
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Netflix
100 Winchester Circle
Los Gatos, CA 95032
408-540-3700 (ph)
www.netflix.com
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