Hi my name is **, one of my good friends came back into town after the holidays and we decided to go eat at your restaurant in Lynnwood to celebrate. Little that I know I was making the worst choice of my life. The wait was OK for a busy day once we got sat at the table this one lady came and asked for our drinks orders after bringing them she started with the food order. We went around telling her our choices. She asked each one of us "soup or salad?" We all answered even the ones that ordered just appetizers.
They even asked "does it come with it?" and I said "I don't think so" but ask her. She said "Oh yes it comes with it." so we thought it was included on the price since she said so. After ordering the food we waited waited waited for exactly 17 minutes for the salad and soup (which was cold) to come. We were very hungry and impatient at this point. Once we started trying to enjoy our meal the server who it was a guy now came with the food. We all looked at him like hmmm we haven't even take two bites of our salad yet. He said "Is there a problem?"
I explained to him that we waited almost 20 minutes just to get the salad and soup and now the food arrives and there's obviously no room at the table for it. He said "well I can take it back then if you want," which for all of us sounded rude and at the same time meant that our food was just going to sit there for how long getting cold and nasty. We told him just to leave it and we decided to stop eating the salad and soups. We were eating our meal and 7 minutes later people at our table wanted more bread since there was only enough one for each of us and we waited waited waited to see our server again to ask for bread and refill on water.
I really got irritated cause I didn't think this was the way of serving people at a restaurant. I had to stand up go to the front door to talk to someone and asked the lady to help me find my waiter cause we needed more bread. After a few minutes he came asking if we needed anything??????? I looked at him and said "yes bread please!" He brought it. I tried to forget about everything and just enjoy my meal. We never saw him again for God knows how long still glasses empty at this point. The manager came and apologize for the inconvenience and offered desserts on the house. We said, "Oh well whatever."
I guess it's something for the wait. Desserts took about 15 minutes to come to the table! Something that is already made and only needs to be served. The ones that were supposed to be to go didn't come in a box. Then the bill we told him we needed split in so many ways he brought the bill with wrong items in them. After we explained to him which ones go with which he came back charging two of them with the soup and salad that at the beginning we were told were included. We asked about it again. He said that girl shouldn't have said that cause it's an extra charge that it doesn't come with their two choices.
We said "look we asked in case we heard wrong she repeated herself and said yes it comes with it." At the end he was so tired of coming back and forth that he said he'd waived the charge. We got at the restaurant at 6:45 pm and left at 9!!!! And the majority of time we spent it just trying to get our food and bill the right way..... what a disappointment..... never again...
TEMPLE, TEXAS -- My co-workers and I were so excited when a new Olive Garden opened up in our town, we had been going only on special occasions to an Olive Garden over 30 minutes away. Our excitement has died down considerably as going and eating at this location is much like playing the lottery when it comes to service, and we are usually on the losing end.
On this particular Friday afternoon we were coming up on the end of a very stressful week at our job and wanted to treat ourselves to a nice lunch. When we arrived we were promptly seated and given menus. We then had two separate servers come over and introduce themselves, one of them we never saw again. Our drinks arrived several minutes after we ordered them and we were all slightly confused when the waitress stood at one end of the table and had us pass the drinks to the 8 plus people sitting at our table.
We shrugged it off and decided what to order. After we ordered she brought one salad to our large table and when we requested another one for the other end of the table she informed us that there are unlimited refills on the salad.
We informed her that we knew the salad was unlimited but we would like to have one salad per 4 people at each end of the table. At this point we were a little annoyed but it wasn't enough to ruin our experience at one of our favorite restaurants.
This was of course until she brought out our food, (our HOT food) and had us pass plates. She then refilled our drinks and AGAIN had us pass them down the table. The best part came when she brought myself and another person at the table's drink she said "I can't remember which one's diet and which one's regular, is there a way you can tell the difference?" To which I replied "I guess we could taste it" she then said "whatever" very loudly. After recovering from our shock we flagged down a manager that was making the rounds asking certain tables if their experience was good.
I explained to him the situation, he looked shock and assured us we would take care of the situation and that he was very sorry. He offered no discount, no free dessert, nothing, whatever. Our server then came back to give us our checks and pick up our plates, she didn't say two words to any of us. She THEN asked us to pass down the entire table's dirty dishes to her so she could put them on her tray. I almost lost my cool, she then handed out everyone's bill and walked away.
At this point I was furious, and was going to talk to the manager AGAIN on our way out the door. She then brought us back a stack of our credit cards in the folders they put them in, she then SAT the stack in the middle of the table and told us she didn't know who was whose and walked away. After signing our credit card slips and leaving I stopped and asked for the manager again. I then told him what had happened.
He again looked concerned and said "I will take care of it" at this point my co-workers and I were furious AND confused, wouldn't you offer something to a customer who just told you they had an awful experience at your restaurant? Instead he stood there, I finally lost it and asked "how are you going to handle the situation, you told us that before and then we ended up busing our OWN table?" He then ASKED us what we wanted. I walked out of the building as he then gave 4 of my co-workers a $5 gift card each. I feel like our $5 gift card was more like a tip for serving and busing our own table at a restaurant.
I don't know that I would even do this to family, but you certainly don't expect to do it at a restaurant where you are paying not only for food but for service. I have since given away my "tip" as I will not be returning to Olive Garden for a long time.
DEARBORN, MICHIGAN -- I am writing this review as a way to vent some frustration. Let me say that Olive Garden is one of my all time favorite restaurants and still is. A vast majority of the restaurants have excellent or at least good service and quality. My complaint is with one particular restaurant that just happens to be the closest to my home. The Olive Garden on Ford rd. in Dearborn needs to seriously revamp their service policy.
After going to my daughter's musical, I asked her what restaurant she would like to visit. She informed me the Olive Garden because she loves their breadsticks. After driving through yet another lovely Michigan blizzard of 9 inches of snow, we arrived to a 20 minute wait. There was 6 of us total. Despite having one large section totally closed off, I found this not to be a problem because we love Olive Gardens, and this was not an excessive wait. Once we were seated, the waitress introduced herself and proceeded to take our drink orders.
After waiting 10 minutes, we finally received our drink orders (5 cokes, 1 beer, 1 coffee, and 2 waters). She said she would be back to take our food orders. Once she left, we noticed the coffee, 2 waters and all the straws were missing. After unsuccessfully trying to flag down our waitress, I asked another employee (who I mistakingly thought was the manager), if he could help her because she seemed to be having a problem waiting on all of us. He promptly said he would help and brought us out what we were missing.
After another 10 minutes, we were still waiting for our waitress to take our food order. She finally took our food order which included salads and breadsticks for all of us. After waiting another 10 minutes, she finally brought out the breadsticks. 1 basket of 7 breadsticks and no salad to be found. After 2 minutes when all of the breadsticks were devoured, we asked another waitress if she could please tell our waitress to bring us out another basket of breadsticks and our salad.
This other waitress proceeded to ask us questions such as did we know our waitresses name, what does she look like, what color is she, rather than going to the back and simply finding out who was waiting our table. After being interrogated and having the waitress go to the back, we noticed the table next to us received their salad and they were seated 20 minutes after us. After not being able to take much more of this, we proceeded to walk out of the restaurant after laying money down for the drinks. We checked with the greeter and it showed that 1 hour and 7 minutes had elapsed between the time we were seating and the time we walked out. Still with no salad.
I honestly cannot fault our waitress but I blame the managers. This waitress was not rude in any way but clearly was in way over her head and should have had more training. The managers are responsible for making that happen. If you are in the Detroit area I strongly urge staying away from the Olive Garden on Ford rd. in Dearborn. As a final note, this was not the first time we had substandard service from this location but this was definitely the worst experience.
SYRACUSE, NEW YORK -- Myself and 2 friends went to Olive Garden for a lunch for the Promotion they had advertised, $12.99 for meal and take one home. We had ordered 3 sodas, 2 coffees and 2 desserts. Well, our check came and it was $73.00. Well, so much for the great deal. We will never go there again and we are letting ALL our friends know of this ROBBERY!!!
DEWITT, NEW YORK -- I have had several meals at this restaurant, very good. Last night (12/19/13) was the exception. The food was left under the heater lamps, over cooked, or just plain dumped on my plate. The bread sticks were hot but pasty white and the salad skimpy. The ticket # ** was paid by my friend's credit card.
My friend suggested the Olive Garden in Kingston for lunch and never having had the experience I went along with the suggestion. The restaurant looks like a Lionel train set version of a restaurant with all the accessories that make it ' Family Dining' (don't you just love that?) It is actually a cover up for its faults. The bread sticks that they are so proud of are so salty it makes your face itch. The salad was passable and the service friendly.
When they came around with a bottle of Bordeaux cradled in the crook of the server's arm I nearly fell off my chair. I ordered a diet coke instead which was 7/8ths water from the Hudson River. The scallop and shrimp pasta was so salty a slimy as to make it inedible but a Hostess did come by to ask..'how is it so far?' as if to imply something terrible is about to take place.. The bill came to the standard $45 which seems to be the luck number these days.
ONTARIO, CALIFORNIA -- On March 31, 2008 around 1 PM, my aunt and I decided to go to Olive Garden in Ontario, California on 4th street for soup and salad. My aunt just underwent surgery on both her feet one week prior, so she painfully hobbled in on crutches. We left her wheelchair/scooter behind in the car because we were both aware of the close tables near the entrance in the bar area.
As we both approached the front hostess, we asked the greeting hostess if we could be seated in one out of three empty booths near the front which we could clearly see. The front hostess informed us the bar area was not available and closed although we could see several people eating. After 8 minutes of waiting, I again asked her to make an exception with my aunt in pain and needing to take her medication with food and the response was, "Oh well, sorry."
The hostess had us wait for more than 15 minutes total and finally a new server came in to take us back to the restaurant, several yards away from the front and more steps than my aunt was able to walk, so my aunt changed her mind and wanted to leave. So I again asked and also asked for the manager, who never did appear to talk with us. The new server who could clearly see my aunt's pain and discomfort placed us at the exact booth we asked for nearly 15 minutes prior to the wait.
I noticed as others were walking in the entrance of Olive Garden, the front hostess was filling up those empty booths in the bar area with no wait. My aunt and I were told by one of the servers that if the hostess would have known my aunt were handicapped she would have then accommodated her. How is two feet wrapped up on an elderly lady who is walking on crutches not handicapped?
This unpleasant experience at Olive Garden gave me a new understanding of handicap discrimination. It is deplorable and disturbing that Olive Garden does not have a policy or procedure in place to accommodate the elderly or handicapped. My aunt's situation is just temporary, although it disturbs me that millions of people with disabilities are also being treated disrespectfully and humiliating as my aunt was. Possibly the front hostess was handicapped herself with ignorance and rudeness, however, The Olive Garden hired her to represent them.
MANCHESTER, CONNECTICUT -- So I decided to make this more informative, rather than a complaint. Hubby wanted to go to Olive Garden for dinner last night. Since I agreed to let him pick, no complaints about restaurant choice from me. The wait was about 25 minutes, not bad for Saturday evening. I guess the first thing I noticed was the exaggerated, grandiose if you will, manner in which we were greeted. It was almost comical but, I'm sure, unintentional. Anyhoo, no harm, soon enough we were seated.
Waitress was pleasant enough. Hubby got the Eggplant Parmesan, gnocchi soup and a glass of white wine, I got the spaghetti with meat sauce, salad and a diet coke. Noticed that the prices had increased since the last time we were there. Higher food costs, gas prices, etc, etc... OK, got it. I don't mind paying more if the quality remains the same. Unfortunately, it just wasn't there. The salad "seemed" to have enough dressing, yet it tasted bland. Did they dilute the dressing? Had to wait 15 minutes for my drink refill but I did notice the party of nine that just grabbed our waitress' attention. No big deal, I understand. I can wait.
Our main courses arrived and dang it! even the portions were noticeably smaller. Hmmm, if I'm paying more, why are the portions noticeably smaller? Boo! Even the spaghetti sauce was not as flavorful. Hubby thought his eggplant was nice and portions seemed adequate, but after all, it's a vegetable and thus not as expensive to make as a meat dish.
We did decide to get dessert. He got Tiramisu and coffee. I got Zeppole, partially swimming in some of the coffee our waitress spilled on them. She offered to replace them but by that time, it seemed a moot point. I was already underwhelmed by the experience. Didn't spoil it for hubby, but it was just disappointing. Tipped and thanked our waitress appropriately but I doubt we will be back soon. Perhaps not even until hubby is craving Olive Garden again, and even then, he can be swayed if necessary...
WACO, TEXAS -- We arrived at the restaurant around 6:20pm, Sunday, 7 Nov 2010. And my wife approach the black female Hostess and white male host standing by the counter to ask how long the waiting time would be to get a table for a party of 6. It was for me, my wife, our 2 teen girls, and wife's sister and her husband. Both of them said something, the waiting period is around 15-20 mins, w/c we agreed to wait. I notice there were 3 other groups in the waiting area besides us. A party of 2, a party of 2, and a party of 3. Well, 15 mins, past we saw a whole bunch of groups leaving the premises from different party.
I counted around 14 or more people. So we thought it will be a few seconds now we'll get our table, but at the same time I watched 4 different groups came in, party of 3, party of 3 party of 4, and a party of 2. The male host handed them a beeper lights, and a few seconds later all their lights came on. I didn't think about it at first. I notice my watch and it passed 20 mins. 4 white blondes came in, and talked secretly to the female Hostess, and I overheard the female Hostess said "We do have table for 6 available now, and there's only 4 of you." The other blonde said "We do have another friend coming in but we're not sure."
So, the female Hostess ran back inside, a couple seconds later she appeared and waved the blondes to come in and follow her to their table. By this time, my wife & I, and our relatives noticed, this isn't right. So my wife went over to the white male host and ask again, how long more before we can get a table, and he started staring at us and looking us down, saying, "It'll be 15-20 minutes wait." By this time it was already 30 minutes of our time.
So, I was really getting irritated by the whole situation, I grab the light beeper slammed it down to his desk stared at him and never said a word, I walk off the restaurant. The rest of my party followed me. My best advice, if you're not white, you're better off going somewhere else. I mean what do you expect? It's Waco, TX.
BATON ROUGE, LOUISIANA -- In April of this year, my father was dying and we had several guests over to offer their sympathies. Rather than try to prepare food ourselves, it was decided that we would place a takeout order with the local Olive Garden Italian Restaurant. I battled rush-hour traffic to get to the restaurant and was greeted by a "gentleman" who told me that my order was ready. I paid by credit card and even included a tip. When I asked the "gentleman" if he was certain that the entire order was in the bags, he assured me that he had "checked it himself" and that it was "all there". I fought the same traffic to get back home and was dismayed to find that one of the entrees was not in the bags.
Not wishing to fight the traffic again, I immediately called Olive Garden to complain. A young lady said to me that "You left before your order was ready". This angered me greatly, but I controlled my emotions and just told her that I wanted the missing entree removed from my credit card ticket. The young lady assured me that she would take care of the problem. When a month passed and my card had still not been credited, I called Olive Garden again and asked to speak to a manager. A "gentleman" listened to my problem and apologized for the inconvenience. He took all of my pertinent information and promised to take care of the matter personally.
It has now been four months since that night and I have not received my credit. This is the worst excuse for customer service I have ever seen! The employees of this establishment have lied to me and have taken money from me without delivering what they promised. Don't let them do the same to you! If I can keep just one person from being treated the way that I was treated by this establishment, I will feel vindicated. But if I can keep a hundred from being mistreated, it still won't be enough!