BEACHWOOD, OHIO -- Our server took three reminders about drinks, he was slow, and one of us had asked for light sauce brought it with heavy sauce then brought it back to kitchen and didn't return with it until one of us approached him. At that point the rest of us were about done eating and he gave the person that asked him attitude. When the food finally arrived he stopped at a table by us for yet another conversation and made us wait even longer.
After we received our check an enormous amount of time went by and we all dug up cash instead of our cards and got ready to leave. I stayed behind to find him and let him know the money was on the table and he continued to ignore it and took dishes from another table leaving about 200 dollars on the table. I was embarrassed to have suggested the restaurant for a very special birthday and I will never return. Since there were a number of people with us I am sure word of mouth will effect people visiting there.
RIDGEMAR MALL FORT WORTH, TEXAS -- Ordered two meals "to go" and was told that only two bread sticks came with a to go order. When my wife ordered she asked the young lady. I asked the manager "a very rude manager" how many bread sticks am I allowed if I "eat in". The answer "unlimited." Ask for more bread sticks for "to go" and was rudely denied. We have patronized Olive Garden since they opened this location but will never again.
I should have cancelled my order and left the sack sitting on the bar, if I had it to do over that's what I would do, but for some reason I just don't think that sneaky, but let it be known, I will never set foot into Olive Garden again.
WILMINGTON, NORTH CAROLINA -- My boyfriend took me to Olive Garden in Wilmington, NC off of Market Street for my very first time eating at the Restaurant. Waitress was rude when she took our order. When she brought out our salads, we asked for extra ranch and she said they were out. Let me remind you we visited the place to eat at 11:30 am. How can they be out of ranch before lunch even hits. I've seen many people ordering ranch with their salads... Now we also ordered the chicken parm sandwich, OMG I would rather have vomited in my mouth. I'd rather go to Hardee's and order a six dollar burger, than eat at Olive Garden again.
GRESHAM, OREGON -- Right before Christmas 2013, a friend and I met up for lunch at Olive Garden. I ordered the lasagna, judging by the pictures that it would be a decent sized meal. Not. Very disappointed at the size of it on the plate. It was more of an appetizer than a real meal. Don't plan on going back. Service great. The beverages are overpriced also along with not getting enough of the bread sticks when first brought. One always has to ask for more. And along that line, how come only 3 black olives in the big salad they bring? Really stingy with the olives and that has never changed.
For what one gets as an entree, it is way overpriced. Either plan on eating before you go or don't patronize this restaurant chain at all. Try Applebee's.. they have great deals plus appetizers for less than Olive Garden.
KNOXVILLE, TENNESSEE -- My bridge group has gone to Olive Garden twice for lunch. Both times the service was poor. The 2nd time it was so poor we reported it to the manager who came around to ask how we were doing. Our server was very slow, it took at least 15 minutes for our drinks to arrive, 15 more minutes for him to take our orders, 15 more minutes for him to bring two of the meals (soup and salad) then 15 more minutes to bring the other 2 meals (only because we asked him what was going on).
The manager came back and brought $5.00 coupons for each of us. We told him that we wouldn't be coming back. Then we waited for our bill.... it took at least 15 more minutes! The manager came around to see if things had improved since the last time he'd seen us and we said that it hadn't. Then another manager came and he decided that we didn't have to pay for our meals. That was very nice, but we won't be going back. We were there on a Thursday afternoon at 1:00... it wasn't busy. We didn't leave until 2:30.
SAN FRANCISCO, CALIFORNIA -- I ordered lunch to go over the phone at 12.30 pm on Sunday for pick up at 1.30 pm. When I picked my food up I was told that I was being charged for dinner (not lunch) - this was not told to me when I first ordered over the phone. I was really shocked and inquired about it - was told that the special order of $25 was different - I was not told this on the phone. I ended up paying more than what I bargained for. The food was small and not worth the amount paid for. I had asked for extra salad and breadsticks but was not given any of it. The only good thing were the salad and breadsticks we were given.
BIDDEFORD, MAINE -- I recently was eating at this location, when I asked if they were hiring. I was told yes and the manager actually came to table to talk to me. He told me how to apply online. I went home and applied. I had told the manager that I lived 6 hours away and was currently working and would need to give 2 weeks notice to current job but .... was going to relocate when I had secured a job in the Biddeford area.. I was called in for an interview a week later and drove back..(12 hours) round trip... All went well and I went back to work at present job waiting to hear from Olive Garden. I was called back for a secondary interview.. and again.. drove 12 hours round trip.
I know for a fact that I have great references....17 years experience as waitress.... manager..... and bartending. I never got so much as a call as to say they weren't interested. I have since then relocated and we went to the location and one of the "new" in training waitresses, forgot our appetizers... and upset a full glass of soda all over the table...
Kudos to the Manager of the Biddeford Olive Garden...You got a good eye for whom you choose to represent the Olive Garden.. I had told the manager to not contact current employer because they didn't know I was looking for another job.... and sure enough that's just what he did... I later found out the person he spoke to was upset I was leaving and spoke out of turn.... My other references were people I had worked for years and gave me a rave review..... Maybe you need to rethink your current management...
Olive Garden used to be a decent restaurant with reasonable prices and generous portions. They gave you your money's worth. The menu prices are much higher now with noticeably smaller portions. We visited them about four months ago and were not happy with the meal. Maybe they just had a bad night. Not anxious to return we were given a $50.00 gift card so we gave them another try.
Went on a Monday night at 8:00 pm and we still had a 20 minute wait for a table. The service was very slow. Our server took over 15 minutes just to bring the soup & salad and he forgot the beverages. After that he disappeared and we still had not ordered. Finally he returned but seemed unsure about the menu. They have mostly kids working there.
Fast forward. I ordered the Chicken & Shrimp Carbonara for $16.95. When served it consisted of a small portion of pasta, 5 baby shrimp and 4 very small bite size pieces of chicken. It was more like an appetizer. My wife ordered the Steak Toscano, a 12 oz center cut strip for $20.75. The steak was not tough but it was dry and had no flavor. It needed some gravy as did the mashed potatoes which took another 10 minutes to get. By this time the steak was cold.
Conclusion: We are done with the Olive Garden. For the prices that they are now charging with small portions we can go to a real Italian restaurant and get much better food. They lost a customer.
CHRISTIANSBURG, VIRGINIA -- A sprinkler system malfunctioned in the freezer, management recorded and threw the food in the dumpster. My girlfriend set it aside to ask later if she could take it home. But before she did that, the district manager says he saw her, and then fired her before she could ask if she could take it home. After this she applied for unemployment benefits. Well Olive Garden appealed the ruling, so now she has to pay Olive Garden back the money. My point is Olive Garden makes billions dollars of profit. And they are fighting her over $150 dollars a week. How sad is that.
WILMINGTON, NORTH CAROLINA -- The last time we went to dinner at OG we noticed the portion sizes had dwindled. My nephew (age 14) and a spaghetti lover, ordered spaghetti with meat sauce and it looked like a child's portion. Way smaller than the last time we ate there. I ordered chicken parmesan. The breaded chicken looked like it came from the freezer (not hand prepared.) It had less than a tablespoon of tomato sauce on it with a dot of parmesan cheese the size of a nickel in the middle! The side dish of spaghetti was very small. Apparently they are trying to economize at the expense of losing customers. As always the service was good. With Carrabba's right across the street this is a bad move.