KENNESAW, GEORGIA -- Today is Veterans Day so my granddaughter and I decided since Olive Garden was, honoring the Veterans with a free meal, we took up the offer. We were seated, no wait time. I was given a pre made menu that was made for the Veterans to select from, not good at all, it was very limited. Your company says "we are honoring our veterans" then we were placed off to the side. I guess because I wasn't a paying patron, but I did PAY, with my SERVICE to MY COUNTRY. The server was very gracious but the limited menu was horrendous. Never again will I visit this establishment neither on Veterans Day nor any other day.
EAUCLAIRE, WISCONSIN -- My daughter took me out for my birthday. We ordered chicken alfredo which came with unlimited bread sticks & all the salad you want. When they brought our salad, it was just a big thick bowl of lettuce for us to help ourselves with 4 small slivers of tomato in it. When we asked for dressing, we were informed that they only had two kinds of dressing & one diet.
How can anyone be known primary for their salad, pasta & bread sticks when you get a salad that's nothing but a bowl of lettuce. She brought us 3 bread sticks to share & when we asked for more, we got 2. The pasta was not a very large dish of it & nothing to brag about. These meals were about $16.99 each. We had water to drink & with tax & tip, it was a $40 lunch. I have seen on tv the commercials show all this food, tons of bread sticks & all kinds of things in the salad including big red rings of red onions. What a joke & a lie to the public. I will never recommend or eat at Olive Garden again!
WEST HILLS, CALIFORNIA -- My friends and I had a miserable experience on August 10, 2016 at the West Hills Store. I made reservations, we were seated and the hostess brought us water. Server did not show up, we had to get the manager. We ordered drinks and she provided (Melissa) 2 sampler plates. It took almost an hour to get our drinks (mostly wine). We had more than 2 servers come up and seemed confused. We ordered and it took over 1 hour to get the food and the servers were not very attentive. We had been to that store before and had the same treatment. The manager did comp our dinners, and the food was great, but the service was terrible.
I don't understand how this could happen. The restaurant was busy, but it seemed like the staff was inattentive, they walked by us and ignore us for the most part. I was very unhappy and I am a Red Hat Society Queen and I have the capability of referring many people to this restaurant. I hesitate in doing so. Although they were very apologetic, it was not an acceptable time. We were in the restaurant over 2 1/2 hours and most of that time was waiting for service. Please correct this as soon as possible. I will return to test it out in the near future. Thank you.
LAKE. WORTH, FLORIDA -- 7/3 Olive garden. Lake Worth FL, host was Richard, he couldn't have been nicer, I am disabled with service dog, he was kind, helpful, and went out of his way because he is genuinely nice man. Our waiter was Robert. He was the best, never had to ask for anything. He was the best waiter I have seen in a long long time, even the high end restaurants we go to, Robert was terrific. These two people should be commended or rewarded for excellent service. You can tell they are kind and love their job, I had to take the time to let you know. I will definitely continue to go to that location because these two men made us have a nice evening out.
CLARKSVILLE, TENNESSEE -- The woman who answered the phone Jennifer was very rude. She did not have very good customer service and was not knowledgeable about their menu. The food was disgusting. I don't know how you can mess up soup and salad, but they did. The chicken gnocchi was very thick and under flavored, it tasted like salted flour. The salad had limp lettuce and the tomatoes were soggy, they should not have even been put in the salad. The bread sticks were stale and the other two orders of the chicken Alfredo was cold. I will never go to this Olive Garden ever. My sister told me that they sucked when she worked. I should have listened.
My name is **. I have worked for Olive Garden for several years, and just came across this website. I am currently frustrated with my job due to harassment at work from another co-worker, but upon reading some of these complaints, I felt the need to comment back to some of your people. First of all, working at any place that serves food is probably one of the most difficult and demeaning jobs in this country. No matter what goes wrong, everyone thinks its the server's fault.
Whether the food doesn't taste very good, or if it takes a long time, all of these things are completely out of the server's control and it's very frustrating for us to listen to your complaints and then you take it out on us by stiffing us. Here are a few things I would like to say though, before you all go and complain some more.
Servers don't cook the food. We are more than happy to get a manager and have the cooks re-make your meal, but please do not get mad at us, as we had nothing to do with it. Don't forget that the cooks are paid hourly, they really don't care if you like your meal or not. 2. YES there is an up charge for salad. We don't hand out free salad, we are not a homeless shelter. It comes complimentary with every MEAL (which does not include an appetizer, even if you're eating an appetizer as your meal). If we don't charge you and we get caught, we get fired. If you don't like it, talk to a manager.
YES there is an up charge for Alfredo sauce, and the cooks won't even give you Alfredo until you ring it in. It's very expensive, and we're sorry, but there's nothing we can do about it. If we steal it for you, we can get fired.
Imagine all 3 or 4 of our tables, each person ordering unlimited soup and salad... if each table has an average of 3 people, and I have 4 tables, that's 12 people I'm constantly refilling soup, salad and bread for. By the time I come back to your table, you're ready for something else, and so is everyone else in my section... it's hard. We don't mind doing it, but please don't complain when you don't get your refill right away, we are VERY busy. And tipping $2 for all that work? That's a slap in our face.
I'm sorry that you're upset that we are a popular restaurant and that there are lines, and that you may just have to wait. It means we're popular, that's a good thing for Olive Garden. 6. At 4 pm every day, there is a shift change over. It's usually about 20 minutes of complete disaster and chaos, but this is probably the worst time to come to OG. 7. Coming in 5 minutes before we close means you are going to get the bottom of the barrel of whatever you order. It's like that at every restaurant- your food will probably suck.
Please don't forget that we make our money based on what you give us. That's how we pay our bills... if you're going to be cheap, or you can't afford to eat at a nice place, then go to Burger King and have it 'your way'. But this is a place of business, where we depend on tips to survive every day life. Thank you and have a nice day.
CLIFTON PARK, NEW YORK -- Went on a Thursday, 5 pm. Where is the manager??? I would be totally embarrassed if I was the Mgr. or even assistant Mgr. To start I had a horrible, horrible meal. I was going to let you have it, but look at your reviews! I'm surprised that you're still open... Close all your restaurants and refurbish your staff, management, kitchen, the whole restaurant! Then I will maybe come in again. You owe me 3 dinners...
Hi my name is **, one of my good friends came back into town after the holidays and we decided to go eat at your restaurant in Lynnwood to celebrate. Little that I know I was making the worst choice of my life. The wait was OK for a busy day once we got sat at the table this one lady came and asked for our drinks orders after bringing them she started with the food order. We went around telling her our choices. She asked each one of us "soup or salad?" We all answered even the ones that ordered just appetizers.
They even asked "does it come with it?" and I said "I don't think so" but ask her. She said "Oh yes it comes with it." so we thought it was included on the price since she said so. After ordering the food we waited waited waited for exactly 17 minutes for the salad and soup (which was cold) to come. We were very hungry and impatient at this point. Once we started trying to enjoy our meal the server who it was a guy now came with the food. We all looked at him like hmmm we haven't even take two bites of our salad yet. He said "Is there a problem?"
I explained to him that we waited almost 20 minutes just to get the salad and soup and now the food arrives and there's obviously no room at the table for it. He said "well I can take it back then if you want," which for all of us sounded rude and at the same time meant that our food was just going to sit there for how long getting cold and nasty. We told him just to leave it and we decided to stop eating the salad and soups. We were eating our meal and 7 minutes later people at our table wanted more bread since there was only enough one for each of us and we waited waited waited to see our server again to ask for bread and refill on water.
I really got irritated cause I didn't think this was the way of serving people at a restaurant. I had to stand up go to the front door to talk to someone and asked the lady to help me find my waiter cause we needed more bread. After a few minutes he came asking if we needed anything??????? I looked at him and said "yes bread please!" He brought it. I tried to forget about everything and just enjoy my meal. We never saw him again for God knows how long still glasses empty at this point. The manager came and apologize for the inconvenience and offered desserts on the house. We said, "Oh well whatever."
I guess it's something for the wait. Desserts took about 15 minutes to come to the table! Something that is already made and only needs to be served. The ones that were supposed to be to go didn't come in a box. Then the bill we told him we needed split in so many ways he brought the bill with wrong items in them. After we explained to him which ones go with which he came back charging two of them with the soup and salad that at the beginning we were told were included. We asked about it again. He said that girl shouldn't have said that cause it's an extra charge that it doesn't come with their two choices.
We said "look we asked in case we heard wrong she repeated herself and said yes it comes with it." At the end he was so tired of coming back and forth that he said he'd waived the charge. We got at the restaurant at 6:45 pm and left at 9!!!! And the majority of time we spent it just trying to get our food and bill the right way..... what a disappointment..... never again...
TEMPLE, TEXAS -- My co-workers and I were so excited when a new Olive Garden opened up in our town, we had been going only on special occasions to an Olive Garden over 30 minutes away. Our excitement has died down considerably as going and eating at this location is much like playing the lottery when it comes to service, and we are usually on the losing end.
On this particular Friday afternoon we were coming up on the end of a very stressful week at our job and wanted to treat ourselves to a nice lunch. When we arrived we were promptly seated and given menus. We then had two separate servers come over and introduce themselves, one of them we never saw again. Our drinks arrived several minutes after we ordered them and we were all slightly confused when the waitress stood at one end of the table and had us pass the drinks to the 8 plus people sitting at our table.
We shrugged it off and decided what to order. After we ordered she brought one salad to our large table and when we requested another one for the other end of the table she informed us that there are unlimited refills on the salad.
We informed her that we knew the salad was unlimited but we would like to have one salad per 4 people at each end of the table. At this point we were a little annoyed but it wasn't enough to ruin our experience at one of our favorite restaurants.
This was of course until she brought out our food, (our HOT food) and had us pass plates. She then refilled our drinks and AGAIN had us pass them down the table. The best part came when she brought myself and another person at the table's drink she said "I can't remember which one's diet and which one's regular, is there a way you can tell the difference?" To which I replied "I guess we could taste it" she then said "whatever" very loudly. After recovering from our shock we flagged down a manager that was making the rounds asking certain tables if their experience was good.
I explained to him the situation, he looked shock and assured us we would take care of the situation and that he was very sorry. He offered no discount, no free dessert, nothing, whatever. Our server then came back to give us our checks and pick up our plates, she didn't say two words to any of us. She THEN asked us to pass down the entire table's dirty dishes to her so she could put them on her tray. I almost lost my cool, she then handed out everyone's bill and walked away.
At this point I was furious, and was going to talk to the manager AGAIN on our way out the door. She then brought us back a stack of our credit cards in the folders they put them in, she then SAT the stack in the middle of the table and told us she didn't know who was whose and walked away. After signing our credit card slips and leaving I stopped and asked for the manager again. I then told him what had happened.
He again looked concerned and said "I will take care of it" at this point my co-workers and I were furious AND confused, wouldn't you offer something to a customer who just told you they had an awful experience at your restaurant? Instead he stood there, I finally lost it and asked "how are you going to handle the situation, you told us that before and then we ended up busing our OWN table?" He then ASKED us what we wanted. I walked out of the building as he then gave 4 of my co-workers a $5 gift card each. I feel like our $5 gift card was more like a tip for serving and busing our own table at a restaurant.
I don't know that I would even do this to family, but you certainly don't expect to do it at a restaurant where you are paying not only for food but for service. I have since given away my "tip" as I will not be returning to Olive Garden for a long time.
DEARBORN, MICHIGAN -- I am writing this review as a way to vent some frustration. Let me say that Olive Garden is one of my all time favorite restaurants and still is. A vast majority of the restaurants have excellent or at least good service and quality. My complaint is with one particular restaurant that just happens to be the closest to my home. The Olive Garden on Ford rd. in Dearborn needs to seriously revamp their service policy.
After going to my daughter's musical, I asked her what restaurant she would like to visit. She informed me the Olive Garden because she loves their breadsticks. After driving through yet another lovely Michigan blizzard of 9 inches of snow, we arrived to a 20 minute wait. There was 6 of us total. Despite having one large section totally closed off, I found this not to be a problem because we love Olive Gardens, and this was not an excessive wait. Once we were seated, the waitress introduced herself and proceeded to take our drink orders.
After waiting 10 minutes, we finally received our drink orders (5 cokes, 1 beer, 1 coffee, and 2 waters). She said she would be back to take our food orders. Once she left, we noticed the coffee, 2 waters and all the straws were missing. After unsuccessfully trying to flag down our waitress, I asked another employee (who I mistakingly thought was the manager), if he could help her because she seemed to be having a problem waiting on all of us. He promptly said he would help and brought us out what we were missing.
After another 10 minutes, we were still waiting for our waitress to take our food order. She finally took our food order which included salads and breadsticks for all of us. After waiting another 10 minutes, she finally brought out the breadsticks. 1 basket of 7 breadsticks and no salad to be found. After 2 minutes when all of the breadsticks were devoured, we asked another waitress if she could please tell our waitress to bring us out another basket of breadsticks and our salad.
This other waitress proceeded to ask us questions such as did we know our waitresses name, what does she look like, what color is she, rather than going to the back and simply finding out who was waiting our table. After being interrogated and having the waitress go to the back, we noticed the table next to us received their salad and they were seated 20 minutes after us. After not being able to take much more of this, we proceeded to walk out of the restaurant after laying money down for the drinks. We checked with the greeter and it showed that 1 hour and 7 minutes had elapsed between the time we were seating and the time we walked out. Still with no salad.
I honestly cannot fault our waitress but I blame the managers. This waitress was not rude in any way but clearly was in way over her head and should have had more training. The managers are responsible for making that happen. If you are in the Detroit area I strongly urge staying away from the Olive Garden on Ford rd. in Dearborn. As a final note, this was not the first time we had substandard service from this location but this was definitely the worst experience.