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Disturbing Disservice & Thoughtless Consideration For The Handicapped
Posted by on
ONTARIO, CALIFORNIA -- On March 31, 2008 around 1PM, My Aunt and I decided to go to Olive Garden in Ontario, California on 4th street for soup and salad.

My aunt just underwent surgery on both her feet one week prior, so she painfully hobbled in on crutches. We left her wheel chair/scooter behind in the car because we were both aware of the close tables near the entrance in the bar area.

As we both approached the front Hostess, we asked the greeting Hostess if we could be seated in one out of three empty booths near the front which we could clearly see. The front Hostess informed us the bar area was not available and closed although we could see several people eating.

After 8 minutes of waiting, I again asked her to make an exception with my aunt in pain and needing to take her medication with food and the response was, oh well, sorry.

The Hostess had us wait for more than 15 minutes total and finally a new server came in to take us back to the restaurant, several yards away from the front and more steps than my aunt was able to walk, so my Aunt changed her mind and wanted to leave, , so I again asked and also asked for the manager, who never did appear to talk with us. The new server who could clearly see my Aunts pain and discomfort placed us at the exact booth we asked for nearly 15 minutes prior to the wait.

I noticed as others were walking in the entrance of Olive Garden, the front Hostess was filling up those empty booths in the bar area with no wait.

My Aunt and I were told by one of the servers that if the Hostess would have known My Aunt were handicapped she would have then accommodated her... {How is two feet wrapped up on an elderly lady who is walking on crutches not handicapped?}

This unpleasant experience at Olive Garden gave me a new understanding of handicap discrimination, it is deplorable and disturbing that Olive Garden does not have a policy or procedure in place to accommodate the elderly or handicapped. My Aunts situation is just temporary, although it disturbs me that millions of people with disabilities are also being treated disrespectfully and humiliating as my Aunt was.

Possibly the front Hostess was handicapped herself with ignorance and rudeness, however, The Olive Garden Hired Her to Represent Them.
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Anonymous on 04/01/2008:
Yes, your aunt was treated thoughtlessly. Yes, you were lied to. And STILL you stayed to eat there. You must really love Olive Garden's faux, frozen 'Italian' food.

I am more concerned about the quality of care provided by your aunt's doctor. Operated on both feet of an elderly woman...and gave her crutches on which to ambulate when away from her scooter/wheelchair? No walker? Maybe he was looking forward to treating her broken hip after she fell. No? Let me guess...it was a podiatrist?
Principissa on 04/01/2008:
If anyone treated me or my family like that we would have left. I would have talked to a manager and left. Nobody, handicapped or not should be treated so callously.
What concerns me more is that your aunt had surgery on both feet and is using crutches. Why is she not using a walker? I would seriously take that up with her doctor. If she is unable to bear weight on both feet, she could fall and seriously hurt herself.
Anonymous on 04/01/2008:
Does Ontario still smell like cows?
Anonymous on 04/01/2008:
Not anymore but Norco still does.
CrystalSword on 04/01/2008:
Unfortunately many restaurants do not leave more than one or two tables...if that...for those using wheelchairs. Another problem I have encountered is the employees who will stand there while you struggle through an outside door with a wheelchair, and then often times there is a second set of doors before you are actually inside the restaurant, and they stand there and snicker under their breath...while a paying customer gets up from their table, letting their food get cold, while they hold the door for you.

Also, a host or Hostess can see you have a cane, crutches, or a walker and they put you at the table or booth furthest from the door and often times on the opposite side of the restaurant from the rest room, "so you aren't in anyone's way".

Handicapped people used to be kept shut in at home, where no one could see them, granted, some handicaps are not readily noticeable but things have changed. You got to get out of the house occasionally, not just for doctor appointments and trips to the pharmacy.

The larger stores and 98% of the grocery stores now have automatic doors, this has made shopping a pleasure for those who can't manipulate the doors and handicap device at the same time. Not all Michael's stores have the automatic doors yet, but I see it happening as more and more "differently abled" people venture forth into public view, not to be hidden away at home.

A disability is nothing to be ashamed of, my husband was extremely fit, held down a good job, and enjoyed boating, motorcycling, fishing, and camping...all that changed in a split second....it can happen to ANYONE!
Nohandle on 04/01/2008:
Yes, Alley she did mention there was a wheelchair in the car. I have an acquaintance who uses a wheelchair/scooter usually when she is in public. It's so much easier for her not trying to walk long distances. Sometimes she elects not to use the scooter if the car is parked at the restaurant door and there is a table nearby, once inside. Someone always goes in beforehand to make certain she can be seated.

Patjeanlw, since this was a new situation with you I know it never occurred to you to walk in first. Since there were tables available you and your aunt should have been seated immediately. I've said it before, we never know when we might find ourselves in the same situation. Shame on this Olive Garden location.
Anonymous on 04/01/2008:
Crystal, you make a good point about how some places will seat you. Families with small children, elderly and other groups will at times be seated by the kitchen, their "attic" and/or towards the back of the place. They want young vibrant looking people up front for their "window dressings" like the commercials will show.. Sad and maddening but true.
Anonymous on 04/01/2008:
It's interesting that this topic came up today: We had a lady come in to ask us if we had a wheelchair to use for her relative and one of our associates actually drove the electric wheelchair to the car for easy access! It was very thoughtful of the associate and that is the kind of help that should be expected and freely given.
Anonymous on 04/01/2008:
I spent 6 months in a wheelchair after an accident. It sure changed my perspective of being disabled. I could not believe how rude people can be. Most of the time, they simply cut in front of me. When I spoke up, they ALWAYS said, "Oh, I'm sorry, I didn't see you."

Yeah, right.
MRM on 04/01/2008:
Doc J, I ask this question with sincere: are you now healed and able to walk again? Six months confined to a wheelchair can certainly change your perspective about your body, how you can do anything before the tragic accident happened.
Anonymous on 04/01/2008:
I'm in pretty good shape now. I run daily. Still a bit of a limp. Best of all, I also learned a huge lesson in the need to be considerate of the disabled. They may get the 'good parking places', but they have no picnic among the able-bodied. Thanks for your concern. All best.
Principissa on 04/01/2008:
My grandfather had polio and spent his life on crutches and in a wheelchair. I have so much more sensitivity and respect for the handicapped because of him. It sickens me that people will treat people with a disability like freaks. People would cut in front of him, walk into his chair and their excuse all the time was "I didn't see you there." Disabled people are just like you and me, if you wouldn't treat an able bodied person that way, why do you treat disabled people that way? Poor policies and service on Olive Garden's part. Now that I know how they treat people with disabilities, I will make it a point not to patronize that restaurant. I've done it to places that treated my grandpa like he was garbage because of his wheelchair.
Starlord on 04/01/2008:
I want to thank my lovely wife and the others for their comments. Fortunately, there is an answer for these people who think it is a sport to make the 'cripple'as uncomfortable as possible. Ask the offender for their full name. When they ask why, tell them you need it for the subpoena list. When they then say what for, tell them it is for the federal civil suit for violation of the Americans with Disabilities Act of 1990, and that you are suing the business and them personally. It is bad enough to be invisible, but when people go out of their way to make it hard on you, let them know about it. We were at Sea World, in the shark exhibit, when some woman grabbed my rented wheelchair, pulled me back and stepped between me and the railing, making a comment that, "cripples didn't need to see." Touching a person's wheelchair is assault, just as touching the person's body would be. Had I known this at the time, I would have had her arrested for assault. As Crystal points out, we are all just a split-second from being crippled for life.
madconsumer on 04/01/2008:
I would like to hear the side of Olive Garden. there are always two sides to every story.
Anonymous on 04/01/2008:
I sat in the front booth of the bar at Olive Garden one night. I left handicapped.
CrazyRedHead on 04/01/2008:
I've been on crutches for almost 4 weeks and I can't stand them anymore. I'll be so happy when I don't need them anymore, they are annoying. I almost ran some lady over while in Walmart. She came out from behind an aisle by the checkout. She came out of nowhere. I had stopped and looked both ways and when I saw that the coast was clear I started forwarded when she rounded the corner and never even looked. I said to her "excuse me!" and she just looked at me. I told her that she needs to pay attention cause I almost ran her over, she said that she never even seen me, which I believed her. She never even looked down towards me when she moved. I told her to be more careful, she just looked at me like I was crazy. I never realized how rude some people can get until I had to ride that scooter.
Anonymous on 04/01/2008:
zzrokk hit the center of the target. The first seats visible to the public are always reserved for the 'good looking people'...cripples need not apply. Folks with crutches are not good window dressing.
MSCANTBEWRONG on 04/02/2008:
I find the restaurant personnel's behavior appalling. I too am also concerned that your Aunt's walking around on crutches vs using a walker or wheelchair. For her own safety, she should use her chair, scooter or a walker at all times.
Anonymous on 04/02/2008:
It is really sad the way that people today treat each other, especially the handicapped. To put these already disadvantaged people in back while the "pretty" people are out in front in full view makes me sick! The behavior of the Olive Garden staff is inexcusable. If you see someone struggling, help them out. Seat them, open the door for them, offer whatever assistance they need to make them comfortable!
FormerOGwaiter on 11/07/2009:
To OP:
I'm sorry you had a bad experience but I will look at this situation objectively:
1) One reason why you couldn't sit at the booth right away is because that section has no server, each section of tables has a server assigned to it. And it is company policy that only the maximum of three tables can a waiter be serving, hence all sections have only three tables each. And if no other server was available at that time, you were basically out of luck until that server started his shift. Unless of course the sever arrived early and is informed that his section is requested and that if he/she can start early. However this is not a guarantee since servers are not obligated to start early unless they are on call. When that server started his shift you and the other parties were seated at that section.
2)I don't find any evidence of discrimination based on your aunts handicap. All OGs are ADA compliant since they were all built after the ADA was signed into law, hence all hallways are wide open and you will ever rarely see any steps in an Olive Garden.
3) If you're aunt was in pain I would suggest not to eat out until she was able to wait and maybe walk a little bit. If she couldn't walk and if that was the cause of the pain then she should have been in a wheelchair. All four tops (tables that are not booths) are wheelchair accessible.
4) The manager failed to address this issue. You should call the GM of the restaurant or corporate (number is on their website olivegarden.com) They should send you a $25.00 gift card and a letter detailing that they received your complaint.
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The Most Horrible Service I Have Ever Had
Posted by on
Rating: 1/51
BEACHWOOD, OHIO -- Our server took three reminders about drinks, he was slow, and one of us had asked for light sauce brought it with heavy sauce then brought it back to kitchen and didn't return with it until one of us approached him. At that point the rest of us were about done eating and he gave the person that asked him attitude. When the food finally arrived he stopped at a table by us for yet another conversation and made us wait even longer. After we received our check an enormous amount of time went by and we all dug up cash instead of our cards and got ready to leave. I stayed behind to find him and let him know the money was on the table and he continued to ignore it and took dishes from another table leaving about 200 dollars on the table. I was embarrassed to have suggested the restaurant for a very special birthday and I will never return. Since there were a number of people with us I am sure word of mouth will effect people visiting there.
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Bread Sticks for "To Go"
Posted by on
Rating: 1/51
RIDGEMAR MALL FORT WORTH, TEXAS -- Ordered two meals "to go" and was told that only two bread sticks came with a to go order. When my wife ordered she asked the young lady. I Asked the manager "a very rude manager" how many bread sticks am I allowed if I "eat in". The answer "unlimited" Ask for more bread sticks for "to go" and was rudely denied. We have patronized Olive Garden since they opened this location but will never again.

I should have cancelled my order and left the sack sitting on the bar, if I had it to do over that's what I would do, but for some reason I just don't think that sneaky, but let it be known, I will never set foot into Olive Garden again.
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cwazychicken4u on 08/05/2013:
Well you would think they would at least offer 5 breadsticks or a basket full and not just 2....But the take out to go does not offer unlimited breadsticks, that's only if you eat inside.
azRider on 08/05/2013:
well it makes sense. if your ordering something to go you get a set to go the meal. however, if you wanted more bread sticks they should have told you that two only come with a meal then offered to sell you more if you wanted them. I mean if you really want them that bad , just sell them to you. for me the main part of the meal is what I order not the bread sticks, but to each their own.
olie on 08/06/2013:
Olive Garden also offers unlimited soup or salad with a meal. How would you propose to package *that*?
andbran on 08/06/2013:
they are not being snick y. if you want unlimited you have to eat in.
Weedwhacked on 08/06/2013:
So you will never set foot into their establishment because they didn't make an exception for you on a policy that applies to everyone else? Your reasoning doesn't make sense.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
First Time and the Last
Posted by on
Rating: 1/51
WILMINGTON, NORTH CAROLINA -- My boyfriend took me to Olive Garden in Wilmington, NC off of Market Street for my very first time eating at the Restaurant. Waitress was rude when she took our order. When she brought out our salads, we asked for extra ranch and she said they were out. Let me remind you we visited the place to eat at 11:30 am. How can they be out of ranch before lunch even hits. I've seen many people ordering ranch with their salads... Now we also ordered the chicken parm sandwich, OMG I would rather have vommitted in my mouth. I'd rather go to Hardees and order a six dollar burger, than eat at Olive Garden again.
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trmn8r on 02/05/2013:
Yes, you are correct in your assessment (IMO). A place like Olive Garden is in that unfortunate position between fast food and real food. There are a lot of stinkers in this class (Applebees is near the bottom of the barrel), and on a sub-par day Olive Garden is as well. I gave up hoping for anything special there, and hence I'm happy to drive right past.
ok4now on 02/05/2013:
My thoughts exactly 8r. These two chain joints have hit a new low. I'm being redundant but after giving them both many chances at different locations they are horrible. Applebee's was an easy write off. Consistent bad food, bad service and poor management. Olive Garden is now a big disappointment. At one time they offered real value with decent portions, not the pathetic over priced appetizer portions they are now ripping people off with. You are correct, they are becoming fast food. I refuse to return.
cat on 03/05/2013:
I used to love Olive Garden...the last two times I have gotten lousy tasting food...zuccini squash should have a taste of its own perhaps with salt only maybe pepper but not drowned in spices that mask the fact that there is food underneath..bad results the last time...the last time! ! !
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Over-Priced Entree
Posted by on
Rating: 1/51
GRESHAM, OREGON -- Right before Christmas 2013, a friend and I met up for lunch at Olive Garden. I ordered the lasagne, judging by the pictures that it would be a decent sized meal. Not. Very disappointed at the size of it on the plate. It was more of an appetizer than a real meal. Don't plan ongoing back. Service great. The beverages are over priced also along with not getting enough of the bread sticks when first brought. One always has to ask for more. And along that ling, how come only 3 black olives in the big salad they bring? Really stingy with the olives and that has never changed.

For what one gets as an entree, it is way over priced. Either plan on eating before you go or don't patronize this restaurant chain at all. Try Applebee's..they have great deals plus appetizers for less than Olive Garden.
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ok4now on 01/19/2013:
Olive Garden (a Darden chain joint) needs to wake up before they loose their customer base. Scaling back dinner portion sizes to appetizer while raising prices does not retain customers. Then they go cheap with the soup and salad. This used to be one of my favorite restaurants, now they lost me as a customer.
leet60 on 01/19/2013:
I also don't care for Olive Garden. I wanted to note that the picture of an entree or other item will never be representative of what you receive. This is the same whether it is a fast food outlet or normal restaurant. These pictures are not of an actual item, rather, they are created by food stylists - much like makeup artists their job is to make the representation look appealing - it is rarely if ever what you actually receive.
Karnamay on 01/19/2013:
I was told by a server at OG many years ago that their company policy is one olive per customer!
Anonymous on 01/19/2013:
The portion sized at my local OG have been adequate. after I'm done with the bread sticks and salad I always end up getting a to-go box.

But I guess it depends on the location.
wjk898 on 01/19/2013:
You guys can have my olives. Yeccch!

But you've been paying way to much for a 40 cent dish or two of noodles and a basket of 10 cent breadsticks for years. Why all of a sudden all the complaints? OG and similar noodle parlors are such a ripoff - always have been.
trmn8r on 01/20/2013:
Those breadsticks are horrible - loaded with salt and oil.

I used to get extra black olives on the side - I bet they charge for them today if they will even bring them.

It has been widely mentioned that OG downsized its portions a few years ago, when food prices went up and we were still in the recession.

I woke up an realized the food was horrible and service often the same at my local OG, and simply stopped going 3 or 4 years ago. I don't miss it.
anonymouse on 06/17/2013:
you meantioned this was lunchtime- it's the lunch menu/portion !!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Poor Service
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- My bridge group has gone to Olive Garden twice for lunch. Both times the service was poor. The 2nd time it was so poor we reported it to the manager who came around to ask how we were doing. Our server was very slow, it took at least 15 minutes for our drinks to arrive, 15 more minutes for him to take our orders, 15 more minutes for him to bring two of the meals (soup and salad) then 15 more minutes to bring the other 2 meals (only because we asked him what was going on).

The manager came back and brought $5.00 coupons for each of us. We told him that we wouldn't be coming back. Then we waited for our bill....it took at least 15 more minutes! The manager came around to see if things had improved since the last time he'd seen us and we said that it hadn't. Then another manager came and he decided that we didn't have to pay for our meals. That was very nice, but we won't be going back.

We were there on a Thursday afternoon at 1:00...it wasn't busy. We didn't leave until 2:30.
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Obsfucation on 01/16/2013:
At least it shows that it pays to speak with the management WHILE you are at the restaurant.
trmn8r on 01/16/2013:
I ditched Olive Garden about 3 years ago, and I haven't missed it. A few horrendous service experiences followed by reports the servings were downsized led me to have no interest in returning.
ok4now on 01/17/2013:
Sounds like my last trip to Olive Garden. At least they are consistent with the poor service. Then after you finally get your food they are consistent with the smaller portions and inflated prices. I refuse to return, they have burned me too many times.
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StarStarEmpty StarEmpty StarEmpty Star
I Would Not Recommend Ordering Lunch to Go on Sundays
Posted by on
Rating: 2/51
SAN FRANCISCO, CALIFORNIA -- I ordered lunch to go over the phone at 12.30 pm on Sunday for pick up at 1.30 pm. When I picked my food up I was told that I was being charged for dinner (not lunch) - this was not told to me when I first ordered over the phone. I was really shocked and inquired about it - was told that the special order of $25 was different - I was not told this on the phone. I ended up paying more than what I bargained for. The food was small and not worth the amount paid for. I had asked for extra salad and breadsticks but was not given any of it. The only good thing were the salad and breadsticks we were given.
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trmn8r on 01/07/2013:
OG has downsized its portions. I don't go there anymore for other reasons.

As for the price, I'm surprised they did not give you a total over the phone.
danny54 on 01/07/2013:
Many restaurants, especially the chain restaurants, do not provide lunch menus on Sundays. I'm not saying it's right, but that's the way it was in all the restaurants I've worked in.

One question I have is did they not give you the price of your order when you called it in? That would/should have been a clue that something was off and might have averted your poor experience.
bargod on 01/07/2013:
Olive Garden. Some call it "classic italian" I call it " Plastic italian"
ok4now on 01/07/2013:
I would not recommend Olive Garden at anytime. As 8r stated that have down sized their portions while raising the prices. The service is slow and they no longer offer the value they once did. For what they are now charging I can go to a real Italian restaurant and get better food and decent sized portions. Plus I can usually get a table right away compared to the usual 30 minute wait at Olive Garden. They have failed to earn my business.
shayen on 01/07/2013:
I have not been to OG in a couple years, so I am glad to have read the above comments alerting me to the downsizing of portions. The OG's that I have frequented didn't even have a lunch menu, period. I agree that most restaurants that do offer a lunch menu, do not have one on Sundays.
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Poor Management
Posted by on
Rating: 1/51
BIDDEFORD, MAINE -- I recently was eating at this location, when I asked if they were hiring. I was told yes and the manager actually came to table to talk to me. He told me how to apply on line. I went home and applied. I had told The manager that I lived 6 hours away and was currently working and would need to give 2 weeks notice to current job but ....was going to relocate when I had secured a job In the Biddeford area.. I was called in for an interview a week later and drove back..(12 hours) round trip...All went well and I went back to work at present job waiting to hear from Olive Garden. I was called back for a secondary interview ..and again..drove 12 hours round trip.

I know for a fact that I have great references....17 years experience as waitress....manager.....and bartending.

I never got so much as a call as to say they weren't interested. I have since then relocated and we went to the location and one of the "new" in training waitresses, forgot our appetizers...and upset a full glass of soda all over the table...

Kudos to the Manager of the Biddeford Olive Garden...You got a good eye for whom you choose to represent the Olive Garden..

I had told the manager to not contact current employer because they didn't know I was looking for another job....and sure enough that's just what he did...I later found out the person he spoke to was upset I was leaving and spoke out of turn....My other references were people I had worked for years and gave me a rave review.....Maybe you need to rethink your current management...
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trmn8r on 12/09/2012:
This is the way it is with some employers - if they aren't interested you don't hear from them.

On the other hand, if they are interested, you will know about it.
ok4now on 12/09/2012:
Olive Garden did you a favor. If you have 17 years experience as a waitress, manager and bartending why would you want to work at this Darden bottom end chain joint? This is beneath you. Apply elsewhere where your talents are appreciated and you are better compensated.
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StarStarEmpty StarEmpty StarEmpty Star
Again They Were A Disappointment
Posted by on
Rating: 2/51
Olive Garden used to be a decent restaurant with reasonable prices and generous portions. They gave you your monies worth. The menu prices are much higher now with noticeably smaller portions. We visited them about four months ago and were not happy with the meal. Maybe they just had a bad night. Not anxious to return we were given a $50.00 gift card so we gave them another try.

Went on a Monday night at 8:00 pm and we still had a 20 minute wait for a table. The service was very slow. Our server took over 15 minutes just to bring the soup & salad and he forgot the beverages. After that he disappeared and we still had not ordered. Finally he returned but seemed unsure about the menu. They have mostly kids working there.

Fast forward. I ordered the Chicken & Shrimp Carbonara for $16.95. When served it consisted of a small portion of pasta, 5 baby shrimp and 4 very small bite size pieces of chicken. It was more like an appetizer.

My wife ordered the Steak Toscano, a 12 oz center cut strip for $20.75. The steak was not tough but it was dry and had no flavor. It needed some gravy as did the mashed potatoes which took another 10 minutes to get. By this time the steak was cold.

Conclusion: We are done with the Olive Garden. For the prices that they are now charging with small portions we can go to a real Italian restaurant and get much better food. They lost a customer.
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Alain on 11/22/2012:
We had a $25 gift card for Olive Garden. I gave it to my sister-in-law. I really hope the Olive Garden here is better than the one you went to or I'll never hear the end of it! Thanks for the review!
BigAl on 11/22/2012:
This review brings to mind a question I have had for a long time. Why do people give gift certificates? Who would rather have a $50 gift certificate instead of $50 cash? I know a lot of people consider cash gifts as "crude" but I do not agree. Furthermore in this day and age if you feel cash gifts are crude would not a pre-paid $50 visa be considered a gift certificate which can be used anywhere? Sorry folks but to me gift certificates are just stupid.
trmn8r on 11/22/2012:
I gave up on Olive Garden about 5 years due to declining food quality from what I would also call "decent", as well as service that had become sketchy.

From what I am reading, the OG experience has become worse overall in the last few years. I have no interest in returning to witness this firsthand.
tnchuck100 on 11/22/2012:
Posting where this particular Olive Garden was located would have been helpful.

While portion size and price may be common among all of the Olive Gardens the service would have been a local issue.

Where did this occur?
Anonymous on 11/22/2012:
I went to Olive Garden for only the second time a few months ago. The service was slow. I ordered a shrimp appetizer and it was so salty. My friend ordered soup which she said was salty. The breadsticks were soggy and salty. I will never go back.
Anonymous on 11/23/2012:
I tend to get good service when I go to OG. Its all about location I guess.

Good Review, OK
ok4now on 11/23/2012:
tnchuck100, The O.G. location was at 2328 W. Moreland Rd, Willow Grove, Pa. To be fair we have tried other O.G. locations with the same poor results.

Example: In Philly located at 9280 Roosevelt Blvd is the busiest O.G. in the country. No matter what time you go, day or night, it's packed with extended wait times. On the weekend it takes about an hour to get a table. Once you're seated be prepared for slow service and over priced mediocre food. The only explanation I have for this is the majority of patrons have not had really good authentic Italian food to compare it to. It's like saying Taco Bell has great Mexican food. I'm done with this chain joint.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unemployment Benefits
Posted by on
Rating: 1/51
CHRISTIANSBURG, VIRGINIA -- A sprinkler system malfunctioned in the freezer, management recorded and threw the food in the dumpster. My girl friend sat it aside to ask later if she could take it home. But before she did that, the district manager says he saw her, and then fired her before she could ask if she could take it home. After this she applied for unemployment benefits. Well Olive Garden appealed the ruling, so now she has to pay Olive Garden back the money. My point is Olive Garden makes billions dollars of profit. And they are fighting her over $150 dollars a week. How sad is that.
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trmn8r on 09/11/2012:
It sounds like your girlfriend was fired for misconduct. That would disqualify her for benefits. My point is, I don't believe OG did anything far out of line.

Profits and relative cost really don't come into play IMO - it is a matter of principal.
FoDaddy19 on 09/11/2012:
It's a liability issue and your girlfriend likely knew about it if she worked there. The food should've gone into the dumpster as per SOP. I know it seems wasteful, but in today's litigious society, you can't chance it.

Also Darden Restaurants, the parent company of Olive Garden posted $648 million in profits last year among 14 brands. That's an average of about $46 million per brand. Not the "billions of dollars of profit" you mentioned, not even close.
Mindy Hill on 07/22/2014:
I am so sorry that happened, but honestly they did you a favor.:) Olive Garden is absolutely the worst place to work!!! Hands down I have never put up with so much bs from management who can never make happy guests who come in and this arrogant attitude thinking they are in some. Fiver star restraunt. Oh, but I'm not finished olive employee through out so much shit, because they're special they work for the almighty Olive Garden. The only way to make money. Is to only focus on you. Want you and your guests need. That means bulldozing everyone done. Being considerate gets you no where, I mean NO WHERE! You know where it got me, shitty tips, I was taken advantage of, even I was in the weeds prebussing better get done. Because when it didn't I got cussed out, I got a bad review. It Never ends, beginning of each shift we are lectured on what are doing wrong and the changes we need to make. We were actually told recently by our GM that if he finds out anyone is driving hosts, so they will make money we would be punished....YES, punished and sent to in dish. I understand paying hosts are one thing,but that is a place of employment, which means a short suspension or something, but he's not our father punishing is inappropriate. I will NEVER step foot in that place again. I decided to quit, I'd had enough when I came collapsed on my bed and tried to relax. Let's just say it about to me a horse tranquilizer to get me to calm down.

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