Inconsistent Information From the Agents and Ridiculous Fee Charges
CHICAGO, ILLINOIS -- Before buying vacation package I contacted Orbitz customer representative, who told me that there won't be any problem adding the extra person to my hotel. However, when I called hotel to confirm the reservation they told me that I have to pay $120 extra per person, while the price for one night in that hotel is $80. It's just a highway robbery from hotel's side. So, I called Orbitz to find out how they can help me. But, they just told me I can't do it and that's it.
When I tried to explain the situation, he basically told me that I lie and nobody told me that, and hang up. I was shocked, tried to call again and was on hold for 45 minutes, after which they just kept telling me that I can cancel it but they'll charge me different kinds of fees. These people are there to make money on fees and are not interested in solving their customers problems. I'll never use them again and DO NOT RECOMMEND TO ANYBODY.