NORWALK, CONNECTICUT -- I booked a flight and car rental through Priceline that boasted a 24-hour cancellation guarantee. I had to change my flight to a different day, so I took advantage of the cancellation and re-booked a new flight and car. To my dismay, only the flight portion of my trip was actually cancelled. So now I am being charged for 2 full price car rentals. I called Priceline to discuss the matter, and ask for a refund on the first car rental, reasoning that "No one would cancel their flight, but not their car - it seems reasonable I would assume the entire trip would be cancelled." They would not budge.
I went up 3 levels of managers on the phone, and each just kept reciting Policy, and that I had a chance to read the fine print (I DID, but this was an honest mistake based on pretty sound assumption! Any good company would have worked with me!). They claimed there was no way to override a restricted reservation, and Priceline cannot control refunds. They also told me there was a different phone number to contact corporate on the website (they wouldn't give it to me - said to check the website), but I found none. They said they did not have a contact from the legal department, and that "I've gone up as far as I can by talking to the 3rd level supervisor."
Employee IDs were taken, but I don't see how it makes a difference with this horrible company (for reference, they are **). Shame on me for trying Priceline again when, last Christmas, the car I reserved was not available for me when I arrived at the airport, and I had to wait 3 hours with a toddler, a dog, and my senior mother in tow for another car. I won't make this mistake again. I will never, ever use Priceline again.
TAMPA, FLORIDA -- I did not like that the car's condition was less than hoped for. There was quite a few stains in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick up.
We ended up spending $100 in and Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel? It happens all the time. And they just left us out to dry. Never booking again with Priceline.
This is the worst company even to get a rental car from! The worst experience in my life. I pay for a car in advance and read all the terms and conditions. Thought I was good but nope not at all. I got there to get my car that has already been paid for and they will not give it to me due to I do not have a major credit card in my name. I informed them the website says they take debit cards and they don't. They told me I had to call Priceline to get a time extension but when I did that Priceline refused to help me and said they could not guarantee the rates. I will never ever again use Priceline nor do I recommend anyone else.
I received a email, as usual, from Priceline.com for $7 car rentals in certain areas. I went to the rental site, selected a car, then placed my bid. I received an immediate response with my bid plus the normally added fees and taxes. The response was very acceptable. I waited to make sure nothing else would change. I cancelled a previous rental which was higher. I returned to the Priceline site, proceeded to complete rental info, when all of a sudden, "Your bid was not accepted." Below it stated what I needed to do to offer an acceptable bid. This does not help at all.
I was mislead. Once they took my bid, added fees, etc, and gave me a cost for the rental, that should be the final step, then complete required forms. I think this is what is called "the bait and switch offers". Needless to say I will never use Priceline again for any service, even if they have the best/lowest offers.
Priceline is terrible. I tried to use Kayak because I knew Priceline was fishy but when I googled Kayak, Priceline inserted itself into the search by Making it "Kayak vs Priceline" in the search. I didn't notice it and thought I was on Kayak. I booked the car that actually ended up being $20 more than I would have paid on Kayak. Then my trip got canceled due to severe weather and I tried to cancel and they refused a single dollar of refund. I ended up paying for a car for 4 days that I couldn't use because of weather. I will never use them again.
ATLANTA, GEORGIA -- I contacted Priceline website online and rented a car. I was referred to Avis rental service at Atlanta Airport for pick up. On getting to Avis cashier, she told me that the company have changed its policy. That it no longer take debit card and I will need credit card to rent a car from them. I did not have a credit card at that time. I asked the cashier to take sum amount upfront from my card and let me have the car to celebrate my birthday with a friend. She told me that the company do not accept that type of arrangement. She however gave me Priceline telephone number and reference number.
She asked me to call for refund. I called Priceline for more than ten times, the call kept falling into answering machine. I was shocked to hear from answering machine that my money is not refundable, even if not used. I could not believe myself that a company in USA can just take your money without providing any service. I felt so bad that this company can defraud me with my hard earned money. I hope someone can let this company be accountable for this fraudulent acct. I advise the public to stop doing business with Priceline. They are frauds and very dishonest.
TAMPA, FLORIDA -- I bid on cars at the Tampa Airport and got a car from Sixt, a rental company not at the airport but that had a shuttle. That was NOT what I wanted so I called and of course they don't cancel or refund/change. I had to go through several people and be on hold multiple times until finally I spoke with a manager who had some compassion. She ended up canceling for me. I offered to even rent a more expensive care just to be IN the airport and not have to shuttle anywhere. The manager was kind and canceled my reservation and refunded it in full. The other employees were unable to help me and I had almost given up.
I am so thankful for the kindness of that manager. I think it was dishonest of Priceline to act like it was an IN-airport car and then give a out-of-airport rental. I won't be using them again because of this. This was my first time using Priceline and it will be my last. Trust is a big deal to me. The manager gets 5 stars though.
My bid on Priceline for a mid-sized car was accepted by Hertz at Denver A/P. Car provided by Hertz was a stripped down Toyota Yaris (sub-compact by industry standards). Priceline's response when I chatted with Rico at Customer No Service was as follows: "I understand that you would like to get a different type of car, however, make and model examples shown on our website are only examples and we cannot guarantee that you will receive either of these cars. The Rental Companies decide which makes and models are mid-size cars and will provide you with the one that is available at the time of your arrival." (Transcribed verbatim from chat line). Be advised - buyer beware.
DETROIT, MICHIGAN -- I made a reservation thru Priceline for a car rental at Denver Airport for 5 days... Priceline took the total amount out of my credit card before I even picked up the car... I returned the car 2 days early... and will not receive a refund for those 2 days. When I called customer service they informed me that it was impossible to refund the 2 days... I will never ever use this service again and will tell all my friends not to ever use them. This is not acceptable service from this company.
FLINT, MICHIGAN -- I booked a car using Priceline to rent a car to travel on Christmas day. My card was charged but I never picked up the car because my daughter was in an accident. I called to cancel, explained everything and was refused a refund and they refused to reschedule a later pickup date. Customer service was rude and I will never use them again. I will rather pay full price for good quality service before being ripped off again by them.