NORWALK, CONNECTICUT -- I booked a flight and car rental through Priceline that boasted a 24-hour cancellation guarantee. I had to change my flight to a different day, so I took advantage of the cancellation and re-booked a new flight and car. To my dismay, only the flight portion of my trip was actually cancelled. So now I am being charged for 2 full price car rentals. I called Priceline to discuss the matter, and ask for a refund on the first car rental, reasoning that "No one would cancel their flight, but not their car - it seems reasonable I would assume the entire trip would be cancelled." They would not budge.
I went up 3 levels of managers on the phone, and each just kept reciting Policy, and that I had a chance to read the fine print (I DID, but this was an honest mistake based on pretty sound assumption! Any good company would have worked with me!). They claimed there was no way to override a restricted reservation, and Priceline cannot control refunds. They also told me there was a different phone number to contact corporate on the website (they wouldn't give it to me - said to check the website), but I found none. They said they did not have a contact from the legal department, and that "I've gone up as far as I can by talking to the 3rd level supervisor."
Employee IDs were taken, but I don't see how it makes a difference with this horrible company (for reference, they are **). Shame on me for trying Priceline again when, last Christmas, the car I reserved was not available for me when I arrived at the airport, and I had to wait 3 hours with a toddler, a dog, and my senior mother in tow for another car. I won't make this mistake again. I will never, ever use Priceline again.
MASSACHUSETTS -- I booked a week long car rental with them. Had to cancel the entire trip. I understand their terms and conditions, but was hoping like many other companies such as airlines, they would give me credit towards future trips. But they showed no desire to do so. Such restrictive Ts&Cs make them not worthwhile to use. In another trip I used them and it was too much hassle to talk to the rental company to extend my trip. You are much better off to book directly with the car rental company or use Kayak and others. I would never use them again for anything.
AUSTIN, TEXAS -- Absolute Priceline rip-off. Reserved an Advantage rental car on Priceline at a very low rate. Rental was advertised on Priceline as unlimited mileage. I live in Austin and used the Austin airport facility. I drove to Houston and back over a two day period. Only at the Advantage counter I was told there would be a high mileage charge of $20 per day.
This mileage charge made the final cost of the rental more than double the price I paid on Priceline. I complained to Priceline and was referred to read the fine print of the "Important Information" section of the Priceline rental agreement. Hidden away was a statement that local rentals subject to mileage restrictions. Priceline advertises Unlimited Mileage yet allows the car rental agencies they represent to hide their high mileage practices. I told the Priceline representative that I am a frequent Priceline customer and that from here on I would never use Priceline again. The representative couldn't care less and immediately ended my phone call. Buyer beware!
NORWALK, MASSACHUSETTS -- I booked a Dollar rental car through Priceline, months in advance, for a Christmas PU at the Cancun airport. Showed up and they had no more cars available and I had to rent from Hertz for over $600 more than my original reservation through Priceline. It was Christmas afternoon and my 3 teens and I needed to get down to our hotel before dark, so I was stuck with a ridiculously overpriced rental (almost $1000).
Spent an hour on phone with Priceline when I returned, and got nowhere. No responsibility whatsoever, no apologies, no effort to help me get reimbursed. How can Priceline continue to sell/advertise and guarantee products/services that don't deliver? What good is a reservation anyway? I will never use Priceline or Dollar ever again.
TAMPA, FLORIDA -- I did not like that the car's condition was less than hoped for. There was quite a few stains in the car's exterior. The transmission was very jerky. And after a day the air conditioner smelled like stinky feet. I also do not recommend going with Priceline in the future. After flight changes that we could not control we ended up at a different airport than expected. Priceline would not allow us to change our rental car location, time or date. This was such an headache in the initial pick up.
We ended up spending $100 in and Uber ride to get to our initial location pick up point. How can a rental car company not allow you to make changes after changes happen in travel? It happens all the time. And they just left us out to dry. Never booking again with Priceline.
This is the worst company even to get a rental car from! The worst experience in my life. I pay for a car in advance and read all the terms and conditions. Thought I was good but nope not at all. I got there to get my car that has already been paid for and they will not give it to me due to I do not have a major credit card in my name. I informed them the website says they take debit cards and they don't. They told me I had to call Priceline to get a time extension but when I did that Priceline refused to help me and said they could not guarantee the rates. I will never ever again use Priceline nor do I recommend anyone else.
I received a email, as usual, from Priceline.com for $7 car rentals in certain areas. I went to the rental site, selected a car, then placed my bid. I received an immediate response with my bid plus the normally added fees and taxes. The response was very acceptable. I waited to make sure nothing else would change. I cancelled a previous rental which was higher. I returned to the Priceline site, proceeded to complete rental info, when all of a sudden, "Your bid was not accepted." Below it stated what I needed to do to offer an acceptable bid. This does not help at all.
I was mislead. Once they took my bid, added fees, etc, and gave me a cost for the rental, that should be the final step, then complete required forms. I think this is what is called "the bait and switch offers". Needless to say I will never use Priceline again for any service, even if they have the best/lowest offers.
Priceline is terrible. I tried to use Kayak because I knew Priceline was fishy but when I googled Kayak, Priceline inserted itself into the search by Making it "Kayak vs Priceline" in the search. I didn't notice it and thought I was on Kayak. I booked the car that actually ended up being $20 more than I would have paid on Kayak. Then my trip got canceled due to severe weather and I tried to cancel and they refused a single dollar of refund. I ended up paying for a car for 4 days that I couldn't use because of weather. I will never use them again.
DETROIT, MICHIGAN -- I made a reservation thru Priceline for a car rental at Denver Airport for 5 days... Priceline took the total amount out of my credit card before I even picked up the car... I returned the car 2 days early... and will not receive a refund for those 2 days. When I called customer service they informed me that it was impossible to refund the 2 days... I will never ever use this service again and will tell all my friends not to ever use them. This is not acceptable service from this company.
MISSOURI -- I am definitely including Priceline.com in the list of very unethical organizations. I just rented a car with them for three days for 15 dollars a day. Everything looked great with the offer and deal. However, after paying, I was asked online if I wanted to upgrade to a better car for 18 dollars, not per day, it just said 18 dollars. When I say yes, and approved the transaction, I saw that they actually charged 18 dollars, plus taxes per day. Which means I ended up pay more than double what I had planned.
After getting their customer support online I was told the deal is unchangeable and non refundable. I call their customer support to get the same answer. I definitely believe they should be legally liable for the way of doing business. I should be considered illegal to do what they are doing, but I guess they can do as they please. I hope they lost each and everyone of their customers. I am also writing a letter to their customer relations department to let them know how I feel about them. Please share if you care.