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Car Rental Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAWAII -- Most horrible company I have ever dealt with. Booked car for 3:00 pick up but our flight isn't coming in till 10:30. Dollar car rental closes at 10:30 but will wait for us if Priceline changes reservation time. They refused to change pick up time. So I guess we are sleeping on the airport floor because we will be 10 minutes late to pick up rental. It's my 50th birthday & thanks to Priceline's inhumane rules we can't drive to our vacation rental. Dollar car rental wanted to help but they could do nothing. Flexibility is key when travelling. Planes are delayed all the time. Horrible company, horrible people. Thanks for nothing Priceline. Never use Priceline for anything. They are heartless money grabbers.

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Car Rental Cancellation Although Pre-Paid
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My car rental was canceled even though I had pre-paid for the whole weekend and I had to lose that money and book another car through another company. I had a flight arrival of 11.30 pm (which was included in the booking) so I had a pickup time of midnight. Turns out midnight was the midnight 12 hours before my arrival. First of all, if I have 11.30 pm as my arrival and midnight as my pick up time and you have a cancellation policy that says that is too big a gap then alert me? No? Secondly, if I have pre-paid for the weekend and made the mistake of saying midnight as the night before then I still own that car for the full weekend, why are you canceling, that's still my rental. I have paid for it even if I paid for 12 hours more. Call me Priceline to correct this error. David **

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Priceline Is Unethical - They Lie, Steal, and Cheat - Should Not Be in Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORWALK, CONNECTICUT -- I booked a flight and car rental through Priceline that boasted a 24-hour cancellation guarantee. I had to change my flight to a different day, so I took advantage of the cancellation and re-booked a new flight and car. To my dismay, only the flight portion of my trip was actually cancelled. So now I am being charged for 2 full price car rentals. I called Priceline to discuss the matter, and ask for a refund on the first car rental, reasoning that "No one would cancel their flight, but not their car - it seems reasonable I would assume the entire trip would be cancelled." They would not budge.

I went up 3 levels of managers on the phone, and each just kept reciting Policy, and that I had a chance to read the fine print (I DID, but this was an honest mistake based on pretty sound assumption! Any good company would have worked with me!). They claimed there was no way to override a restricted reservation, and Priceline cannot control refunds. They also told me there was a different phone number to contact corporate on the website (they wouldn't give it to me - said to check the website), but I found none. They said they did not have a contact from the legal department, and that "I've gone up as far as I can by talking to the 3rd level supervisor."

Employee IDs were taken, but I don't see how it makes a difference with this horrible company (for reference, they are **). Shame on me for trying Priceline again when, last Christmas, the car I reserved was not available for me when I arrived at the airport, and I had to wait 3 hours with a toddler, a dog, and my senior mother in tow for another car. I won't make this mistake again. I will never, ever use Priceline again.

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The Worse Ever. Unethical Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSOURI -- I am definitely including Priceline.com in the list of very unethical organizations. I just rented a car with them for three days for 15 dollars a day. Everything looked great with the offer and deal. However, after paying, I was asked online if I wanted to upgrade to a better car for 18 dollars, not per day, it just said 18 dollars. When I say yes, and approved the transaction, I saw that they actually charged 18 dollars, plus taxes per day. Which means I ended up pay more than double what I had planned.

After getting their customer support online I was told the deal is unchangeable and non refundable. I call their customer support to get the same answer. I definitely believe they should be legally liable for the way of doing business. I should be considered illegal to do what they are doing, but I guess they can do as they please. I hope they lost each and everyone of their customers. I am also writing a letter to their customer relations department to let them know how I feel about them. Please share if you care.

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Don't Rent an Alamo Car Through Priceline! You Won't Get the Car You Paid For!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I feel that it is false advertisement to advertise a Dodge Avenger or similar type of car to customers and then not honor that agreement. That is exactly what happened when I booked a "mid-size" Dodge Avenger or similar type of car through Priceline. I arrived at the Alamo car rental counter at the Tampa airport and was very disappointed that the Alamo guy said that they have a different car classification structure than Priceline and that the Dodge Avenger is not a mid size car and that I would be stuck with a Ford Focus or something comparable.

The guy at Alamo was rude and told me to take it up with Priceline. I got out of the line and called Priceline and spoke to the customer service representative and also to his supervisor. The supervisor spoke over the phone to the Alamo representative and the Alamo representative told him the Dodge Avenger is not considered a mid size car. After speaking with Alamo, Priceline would not even pay the difference between the Ford Focus and the car that they agreed to give me.

The only solution they offered was to refund my money completely or take the Ford Focus or similar type of car... Which by the way is advertised for a lower amount than the Dodge Avenger on Priceline's website. Horrible customer service. Alamo was equally as bad in regards to their level of customer service. The guy that assisted me at the Tampa airport was very rude and after he was done explaining the reason for giving me a Ford Focus instead of the Dodge Avenger, he said that had a line of customers waiting... Basically telling me to leave.

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Do Not Use Priceline!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a car thru Priceline. Due to a blizzard my flight from MD to CA was canceled. Since I was unable to make my scheduled appointment in CA I called Priceline to ask if I could reschedule my reservation to the following week. After a long conversation with the agent and proving that my flight was canceled, they told me that my contract would not allow them to reschedule.

They refused to give me my full refund saying it was in my contract. I asked to speak to a manager and was transferred to a rude woman that kept referencing the contract and would not refund all of my money. I find this totally inexcusable. We cannot control the weather. Do not use this company. Book direct with the hotel or rental car businesses. It will save you in the long run.

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They Stole Money From Our Bank Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I am writing to inform others of what happened to me when I booked through Priceline.com for a rental car with Avis Car Rentals at Tampa Airport. We picked up our rental (SUPPOSED to be a full size car) upon arrival in Tampa. Due to a shortage in stock, they didn't have what we had reserved. The rental agent went on to insist that we pay for an upgrade, or else we would have no choice but take a smaller car. With kids, a smaller car wasn't an option.

We were not interested in paying an additional $400 for an SUV, although felt they should provide us a free upgrade for not having our vehicle selection. The agent got upset with us because we were not willing to pay more, and told us we had to take a Crown Victoria if we didn't want to pay more. The car was old and had NO options. I called Priceline to complain, and they informed me they would investigate, but couldn't do so until after our rental term had concluded. We brought that piece of junk back to them 2 days later (a storm prevented us from returning earlier).

The next agent kindly gave us a midsize SUV instead, as they still had no full size. This was good, we were pleased, although the next day, we noticed a charge on our bank account from AVIS for $200 US. I called AVIS, the "MANAGER" said it was a deposit, that would be refunded when we returned the vehicle. We were not informed of any charge, didn't sign anything for it, and never received a receipt. When we returned to Canada, I waited a few days to see the return on our account, and nothing came. I called Avis, and they said it could take up to 5 business days.

I waited 6 days, then called, and they said that there was no record of them having any deposit. I spoke to 4 people that day, some saying there was a deposit, others saying there wasn't, and one saying we had to PROVE that they had taken a deposit. In the following week, I dealt with Avis by phone and email over 15 TIMES, each time getting a different story, NEVER having the privilege of speaking with a Manager, and always a different representative.

To date, I have sent them Bank Statements, and I have even three way called the bank WITH them on the phone. Every time they tell me - "We are investigating this. I have opened a case for your issue. It will take 14 business days. Someone from Central Billing will contact you." They have not contacted me. I called Priceline.com for support, and they said they have nothing to do with it.

I would not suggest booking with Priceline.com due to their lack of customer support, and I certainly would not recommend AVIS. And should someone from Priceline or Avis wish to contact me regarding this post - I will only speak with upper management at this time. Evidently the staff at either business does not have the empowerment to do anything, and do not take any accountability on behalf of the company.

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Car Rental Policies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I tried to postpone my car rental due to the covid shut down and was told "no changes cancellation or refunds". My trip was booked back in January for May 16th and New York is shut down until the 15th. The Canadian border closure was just extended which means my trip is put on hold. I tried to just get a credit, not a refund and was shot down twice stating some fine print in the agreement I signed when I paid said No refunds.

I find it very shady that a credit at a minimum is not allowed during this Crisis/lockdown when almost every business is offering at least a credit for future use. I couldn't even access the additional insurance page to add protection to try and cover the purchase. This is not the first time Priceline has giving me this "READ THE FINE PRINT” B.S cop out. But it will be the last.

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Due to Coronavirus Concerns and Cancelled Flights Had to Cancel Express Reservation Unable to Do So
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Planned a trip to Salt Lake with my son. Coronavirus struck, and I was advised by my cardiologist, (I'm 71 with triple by-pass), not to travel. In addition, our flights were canceled. I had an express car rental reservation that I attempted to cancel or postpone due to the circumstances. Unable to cancel and could not speak to anyone about the situation. Sent email to customer service....crickets! Obviously profits over people. Never again for me, and I advise others please do the same. I understand their rules, but these are special times/circumstances and we deserve companies to step up and "do the right thing". Thanks for listening. Please avoid Priceline.

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No Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I write this post with a sad face. I recently had a horrible experience with Advantage Car Rental, which I paid for through PRICELINE. The representative at Advantage refused to get me my rental car from their Kiosk, there was a note on the rental desk that told me to go there. I took the time to call Advantage and let them know what happened and to report the complaint. Now neither company will take responsibility and get me a refund. Priceline has been unwilling to help with an email address or phone number or have someone call me NOTHING! Please take my situation into consideration, is saving $10 worth this? I recommend not using PRICELINE - go directly to the carrier you are using as Priceline doesn't stand behind their transactions. BEWARE!

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Priceline Car Rentals Rating:
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1.0 out of 5, based on 58 ratings and
77 reviews & complaints.
Contact Information:
Priceline
800 Connecticut Avenue
Norwalk, CT 06854
203-299-8000 (ph)
203-299-8948 (fax)
www.priceline.com
executive.services@priceline.com
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