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Priceline Car Rentals

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Priceline is a SCAM
Posted by Special32540 on 04/17/2013
I booked a rental car on Priceline for $22/day, when I went to pick up the car my contract was for $16/day. I was told by the booking agent that was the price that I would have gotten had I just walked up to his counter. I contacted Priceline concerning this discrepancy and they said it was a mistake. I offered to fax the receipt to them, they had no interest in it. They refused to refund the difference. I paid Priceline $261.80 for a car I could have rented without their "help" for $151.20! Will I ever use them again....am I stupid? Don't want you to experience the same scam! That best price guarantee is FALSE ADVERTISING.
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Posted by Dawn on 2013-05-29:
I have been a customer of Priceline for many years but after my last experience I will never, EVER use Priceline again. The next day after I booked my reservation I discovered that the hotel website offered the same room for $60.00 less than what I got through Priceline. I sent an email to Priceline to inform them of this and got a response informing me "You must call us prior to midnight the day before travel if you have a valid Best Price Guarantee claim. Please call 1-800-PRICELINE if you live within the U.S. or Canada. If you are outside of the U.S. or Canada, please dial 1-212-444-0022.

You will also need to have the description and details of where you found the lower price, since Priceline will need to verify the price and availability, and please be ready to enter your trip number (xxxxxxxxxxxxx) when prompted, so you may speak to an agent."

So I called a few weeks later and was first told that they would have to look it up on the hotel website where I found the lower price - but of course when he looked it up the price had gone up. I told him that I had already sent the information in the email and also had printed out hard copies of the price from the hotel website. When he told me that there was nothing that he could do - that THEY had to look up the price themselves, I asked to speak with a supervisor. I was transferred to the "customer care" department and after being on hold for 25 minutes, was disconnected.

I called back and this time miraculously was transferred directly to someone in the customer care department. This time, the woman "Nicole" informed me that it was "too early to call" - that I had to call "prior to midnight the day before travel". I told her apparently there was a communication issue here - that I WAS calling prior to midnight the day before I was traveling - the reservation is in June. She proceeded to tell me that "no, your reservation isn't until June 5, you are calling too early." SO basically, she tried to tell me that I couldn't call BEFORE midnight the day before I traveled, that I could ONLY call in that small 24 hour window of time.

Essentially, if you find a lower price after you book the room (and pay for it - which is non-cancel able, non-refundable) the only way that you will honor this "Big Deal Guarantee" is if you FIND the price AND call NO more and NO less than 24 hours prior to the date you are to check into the hotel! Even though the "Big Deal Guarantee" states "You must call us at the provided number to claim your refund up until midnight the night prior to check-in."

What they are doing is extremely deceptive and is false advertising. I will be looking into this further with the appropriate agencies and will discourage others to fall victim of their unscrupulous, deceitful practices.
Posted by Robyn on 2013-08-20:
I've had the same experience. There is no 'deal'...it's a gimmick to book you with "no refunds, no cancellations".
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Don't Rent A Car From Priceline.com
Posted by Ayn on 01/28/2009
CHICAGO, ILLINOIS -- Warning to other consumers: Do not rent a car from Priceline's website! I was traveling during the holidays, trying to line up a car in Chicago, and they did not have availability at O'Hare. They only had availability at Midway. I was rushed at work, at my clinic, and I kept trying to get a car, but I did not think that they would accept the offer, as I had rented hotel rooms from them before and the offers did not go through. They need to provide customers with a way out, especially for rental cars. This offer went through, but was inconvenient for me to pick up, according to my sister whom I was visiting, so on the advice of my credit card company I did not pick up the car, because they were sure they could dispute the charges. WARNING TO OTHERS: THIS COMPANY does not refund anything, and furthermore will not give customer credit either. The WEBSITE is poorly designed to PREY ON PEOPLES EMOTIONS AND RASH INSTINCTS, with no stop-gap offered to back out of a rental agreement. Go directly through the car rental agency, and you will do much better in finding something convenient to you and those you are staying with especially if you cannot pick it up at the airport you are flying into and do not know the area well. I tried to get Priceline to let me use the money that they stole from me for other services and this was not an option. They can take my $200 for something I never picked up.

Hey, Barack, lets put this type of unethical business behavior out of business. Spread the word: this company is unfair, especially in this time of economic downturn and hardships. Hey, Priceline, either redesign the website, or reap what you sow... Bad ethics, taking money for no goods and services. Sounds like a scam to me... Have you ever heard of the law of threes?
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Posted by Anonymous on 2009-01-29:
I have used Priceline numerous times and have had nothing but exactly what I contracted.

You put in an offer that was "inconvenient" to you (your words) so you just blew it off. I can't be bothered to look up their rules of service right now but I bet my next paycheck it says you are entitled to nothing if you don't use what you paid for. Maybe not fair but you need to know what you're getting into before handing them your credit card. Fault lies with you.
Posted by Anonymous on 2009-01-29:
I changed my mind......after a quick look at their terms and conditions, which took just a few minutes to look up, this is what I found.......

Name Your Own Price® Rental Car Service

Additional Restrictions. In addition, the following restrictions will apply to rental car Requests made using our Name Your Own Price® service:

a. If priceline.com finds a rental car company willing to accept your Request, priceline.com will immediately charge your method of payment the total cost of the rental transaction including applicable Taxes and Service Fees (see above);

b. Priceline.com rental car reservations are non-changeable, non-endorsable, non-transferable and non-refundable;

Paragraph b is the one you should have read. Whether or not it's shady, it's there and you agreed to it by putting in a bid. Please folks......take the time to read the small print and life will be easier.
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Car Rental
Posted by Flora43 on 03/10/2014
Requested a car and arrived at airport to learn that I had to upgrade. Requested car wasn't available. Expected cost was $274. Final cost was $467
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Name Your Price
Posted by Bayarea51087 on 01/24/2014
CALIFORNIA -- I decided to give Priceline a shot after using Hotwire for my rentals. I tried bidding on a car priced at 39$ a day. After putting in bids from 25$ they replied saying it was denied and that I should bid 30$. After exhausting as many prices as I could and being denied I finally put in 30$ and of course it was accepted. Now they take your money once the bid is taken and there are no refunds. Two days later I see the same car for rent on Hotwire for 23.95$, WAY CHEAPER! I asked them for a price adjustment which they did. A few days later the price dropped on Hotwire again to 21.95$. I asked Priceline for another adjustment and was denied. I will no longer be going through Priceline.com.

They over charge you and you can usually get the same rental from Hotwire for 10$ cheaper, WITHOUT HAVING TO BID. Priceline fails as a company. Hotwire is they way to go, never had any issues with them.
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Priceline Issues No Refunds, Regardless of the Reason!!!
Posted by Michael7Mel on 09/18/2013
To ANYONE thinking of using Priceline.com: Do Not Book Through Priceline, Unless There Is Absolutely Nothing That Could Possibly Happen To Prevent You From Keeping Your Reservation!!!!! I wanted to write concerning my complete frustration with the Priceline cancellation policy!! I booked a rental car with a pick-up scheduled in Kailua Kona. Due to unforeseen circumstances, (learning we had to move from our home), I called 2 months and 1 week before our scheduled rental to cancel and was told we were not entitled to any refund on the rental, nope, not a dime! Working in the travel industry myself, I understand not being able to resell merchandise, (ex: airline seat, rental car, etc), costs the company money, especially when you cancel a few days or weeks beforehand. However, 2 months and a week is plenty of time to re-rent the automobile, which I have no doubt they will do, making twice the money on that vehicle. Meanwhile, I am out the entire $235.26. I called customer service, and was told with an almost "To Bad, So Sad" attitude that they could not help me. They offered nothing, not even a portion of my money back!!

I will be passing along my experience to as many people as I can, which is many working in the industry and of course will no longer use Priceline.

Frustrated and Disappointed!!!!
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Posted by Bee on 2013-09-19:
Working in the travel industry, you must be aware that the terms and conditions in oder to get those discounts mean no changes or refunds when booking through those discount sites instead of through either a qualified travel agent or directly with the rental agency.

I know of very few people who work in the industry that use site like priceline. Most will book through an agent or book on their own and use their IATA discount.
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Never Never Again Priceline or Budget Rental
Posted by Melanieklug on 07/31/2013
When I went into the Priceline website, I wanted to rent a car from Denver to Kansas City one way. I clearly typed these one-way destination sites into the spaces provided. However when the "name your price" screen came up, without any indication from Priceline, I was kicked into a cheaper price with a round trip destination. So when I showed up at Budget Rental in Denver the clerk told me I was reserved for a roundtrip destination. The clerk said they couldn't promise that when I got to Kansas City that they would not charge me "hundreds of dollars" for a drop off fee. They told me I had to sort it out with Priceline and Priceline told me I had to sort it out with Budget. Well, Budget couldn't guarantee that I wouldn't be charged and additional fee upon arrival. This process took me so long that I was already going to be late arriving in KCity so I just asked Budget what it would cost to start all over again and get a new reservation with Budget to get a car to KCity. They charged me $200. They told me Priceline would refund my money. HA!!! Even though I had pre-purchased insurance and got a screen that told me that with the purchase of insurance I could cancel my reservation, Priceline told me the reservation was non-refundable. DON'T PRINT A SCREEN THAT TELLS ME I CAN CANCEL A RESERVATION WHEN I CAN'T. FRAUDULENT ADVERTISING!!! I told Priceline that Budget said they would refund the money to Priceline if they called and confirmed that I had not picked up the car.

Priceline said they would call I felt like they were blowing me off to get me off the phone. I received and email that said they were contacting Budget for a resolution and it would take up to 10 days. Mark my word Priceline, I will post that resolution.
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Ripped off Car Rental. Poor Customer Service
Posted by Thomasadams72 on 07/31/2013
NORWALK, CONNECTICUT -- Misleading information. Quoted a price for a car got the price but was offered an upgrade, which I thought was $ 3 more turn out to be $18 more. the car is costing me more that double my original quote. I also blame myself for not reading the details before confirming. Tried to cancel to no avail. Later tried to change the pick up time. They would not change the pick up time by two hour. Stated that if I have a problem at pick up call them and they will TRY and resolve the problem. DO you THINK I TRUST THEM. Not customer friendly. Save yourself some grief. There are to many other travel sites, I have never had problems with. In talking with other people they have had problems and will never use them again. Every chance I get I will BAD Mouth them.
Captain Kirk should be ashamed. If you still use them double check before you confirm. No do overs with them. In doing further research could have gotten better deals at other web sites.
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Rip Off
Posted by Mmshelton39 on 07/11/2013
I’ve used Priceline.com for years. Always had to put card info in to make a bid. Nothing has changed as I could see ad, least I thought. I went through the same process of bidding a rental car. I did not read the terms because the process was the same as always. You have to enter your card info in order to get a bid. Priceline have the customer put their card info in before they will give you a quote back on a bid and now they are debiting the customers account without your knowledge and will not refund the customers money.

I wanted to compare your price with your competitors. After seeing that the reservation was processed without my knowledge and checking my bank account and seeing a debit from Priceline I called minutes after bidding to cancel and I was told I could not get a refund. I feel if the person doesn’t call ahead to cancel or show up to complete the transaction that would be a reason not to refund their money. You ripped me off for $74.22 that I do not have to just give away.

They also are taking customer’s money for rental car companies that require you to have a credit card. If you make a reservation with a company that offer the best deal Priceline does not verify whether the company only accepts credit cards which will mean if you don’t have a credit card and you make reservation with one of those companies you can lose your refund because car rental agreements are non-refundable. The deposit varies by the agreement you make with Priceline and you don’t have all the info until you complete the reservation. So you can’t really ask the rental car company questions until you complete the reservation process with Priceline. So that leaves you stuck.

I will never do business with your company again and I will make sure to put the word out about how you mislead your customers by having them putting their card info in before they can get a bid just so you can steal their money.
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Posted by D 946 on 04/14/2013
Priceline site states "see bids on cars at site you are looking at to rent a car" you look at these bids thinking you can match them because after all they were just made right??? Wrong !! The bids you make will not be the same but much higher ! Rip off, false advertising !!
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Posted by Alain on 2013-04-14:
On any given day you can find Priceline complaints here or on other consumer sites. That's why I prefer to book direct and avoid 3rd party contractors.
Posted by Ben There on 2013-04-14:
Airlines, hotels, car rental companies and travel sites tend to shout about the cheapest prices available on the cheapest days in their ads, and that price may not be available on the date you actually want to travel.
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Be Wary of Extra Charges That You Won't Find Out About Ahead of Time
Posted by Johnchunt on 12/31/2012
I rented a Hertz car through Priceline - charge to my credit card - $158.40. Hertz added additional charges of $188.45 (none for gas, extra mileage, etc.), the total bill was $346.85. I'll never do this again.
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Posted by At Your Service on 2012-12-31:
What are you referring to with the, "(none for gas, extra mileage, etc.)" So did you go over the mileage and return the vehicle without filling the tank?
Posted by Obsfucation on 2012-12-31:
Did you take the extra insurance?
Posted by bob932304 on 2012-12-31:
What were the additional charges for? They are itemized on your final statement. These can be for extra days, excess mileage (though most rentals have unlimited miles), damage, GPS, road service, etc. that you selected when you checked the car out.
Posted by trmn8r on 2013-01-01:
Sadly, more details are needed to know if Priceline or Hertz did anything out of the ordinary in this case.

Extra charges should be quoted on the contract, and then itemized on the final bill, so it isn't clear what Priceline did wrong.
Posted by Kathleen Wright on 2013-01-14:
Rented a suv from Priceline/Avis and they charged 77.00 for insurance. When we got to Avis they had no record of that, and charged us for insurance with the car rental. Has anyone ever had this happen? Avis had no record of the $77.00. Will never use Priceline again.
Posted by newmoon on 2013-03-18:
I think it is a good idea to check out the car rental company website before booking anything through Priceline. The same thing applies to hotels as well since many have "resort fees" etc. that may come as a surprise. That way you should be aware of any additional charges that may apply to your rental agreement (or hotel stay). Also, your own car insurance for your personal vehicle should apply to cover rentals. I've used my own insurance (showing proof) and not had a problem.
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