Priceline - Page 5

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1.1 out of 5, based on 98 ratings and
160 reviews & complaints.
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Company Profile
Priceline
800 Connecticut Avenue
Norwalk, CT 06854
203-299-8000 (ph)
203-299-8948 (fax)
www.priceline.com
executive.services@priceline.com
www.priceline.com
executive.services@priceline.com
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Priceline Charged More Than the Hotel
Posted by on
Rating: 1/51
I booked and paid for 3 days at a hotel in Alabama. When my stay was over the hotel slid an invoice under my door. The balance was 0 but the price paid was $50 less than what I paid Priceline.
Priceline "Best Price Guarantee" is not applicable to customer service because "rack rates are not considered for this claim" and I should have called before check-in.
Obviously I could not call before check-in so the "Best Price Guarantee" is for marketing purposes and not meant to be used for legitimate claims.
In my opinion the hotel made a mistake by showing my their price and Priceline gets as much as they can from the customer - guaranteed.
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Horrible Customer Service
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- I booked a hotel room through Priceline at 7pm. 10min later I no longer needed the room so I called Priceline to cancel. Well, it seems their "policy" does not allow for reimbursements even though the booking was done 10minutes before. Their solution was to call the hotel directly because they still get charged for booking the hotel. So I hung up and called the hotel and was told they can NOT re-imburse me because it was after 4pm and that they will HAVE to charge me. I tread to reason with them and the best offer I got was to call and speak to the manager. Well as it turns out the manager was ONLY willing to reimburse me for half of the booking because she claimed Priceline STILL will want to be paid for the booking. HMMM so someone here is NOT telling the truth as to who can reimburse me. Priceline claims they can not reimburse me because the hotel will charge them regardless. The hotel claims they can NOT reimburse me because Priceline will charge me. Does anyone else see a problem with these third party companies. I would say be very wary of what your booking and read all the small font disclaimers. All in all I think this is very bad business if I the customer am left in the middle with absolutely no one to turn to to get this resolved.
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Priceline Is Deceiving
Posted by on
Rating: 1/51
SEVEN HILLS, OHIO -- Didn't even want to give them any kind of star, but we had too!! Customer service is terrible their exceptions and rules are misleading, vague and totally unrealistic. When you talk to one person then talk to another everyone gives you totally different answers. The insurance is a SCAM. They lead you to believe that what you need is what the policy is, even if it is not. When asked to speak to a supervisor they argued about that then they said they will put us on hold, but it won't make a difference. then we hung up after two hours and no one even answered. They don't care they are a big business if they lose one person they think, heck there are two other suckers to take their place. All they care about is money NOT customer service!!!
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Horrible!
Posted by on
Rating: 1/51
ALVIN, TEXAS -- My flight got changed and I have called three times getting no info from Priceline. They tell me the office they need to call to be able to fix my tickets are always closed and only open from 10-6pm EASTERN TIME. Which they neglected to tell me the first two times I have called. Not only this, but because I bought my tickets through Priceline, they technically own the tickets until I depart so I can't even call the airlines to get my tickets fixed myself. SO I am still dealing with the stupid people that are very unhelpful.

Especially since I have called three times and it is like I have to start all over explaining everything every time I call because they don't look at each others notes left on the account. NEVER TRUST THIS COMPANY OR USE IT!
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NOT the best price, NO Guarantee
Posted by on
Rating: 1/51
I was booking a hotel for a weekend getaway and decided to try Priceline Name your own price since it claims you save up to 60%. Unfortunately the price I paid is $26 higher than the published price on the hotel website. The rate was available to all sorts of groups to include any type of government employee (state, federal, military) AAA, CAA, AARP. I called Priceline Customer Service and even had it escalated to Customer Relations and after 27 minutes on hold and in conversation, all I was told twice was that their best price guarantee is based on a discount off the full price, not in comparison to any discounted rate, published price or even compared to other sites. There is NO guarantee it is the best price, and it is not refundable, no credit can be offered and there is nothing you can do about it. I could have saved my self money and time and just booked the hotel on the hotel site, and it would be changeable, cancelable and they'd refund the difference if the price dropped.

Bottom line: Clearly there are better prices and much better customer service approaches out there. I will never use Priceline again, and suggest that anyone who is eligible for a student, military, government, AAA, AARP, CCA or loyalty program price should avoid using Priceline.com. They are not giving you a deal, so use another site to book or find a hotel you like and then book with the hotel directly.
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User Replies:
Cwazychicken on 01/23/2014:
Like you said, many people on this site advise you book directly. Never use these sites. They have to profit somehow and that's taking advantage of people.
Fairest on 01/23/2014:
I recently booked a 10 day hotel stay for April, 2014, and had to cancel - Priceline had already charged me for the entire stay (this has never been my experience with a hotel) and charged me $25 to cancel the reservation. My advice - book with the hotel directly, don't book a hotel through Priceline.
OrlandoJR on 01/23/2014:
I don't see where there is poor customer service. Priceline employees just told the customer exactly what the terms are, which are disclosed on its website: "Priceline's Best Price Guarantee applies only to rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including AARP, employee, military, government, convention rates or other rates not available to the general public." This is what the agent told you as to why you did not qualify for best rate guarantee.
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Do Not Use Priceline Unless You Are Prepared To Lose $$$$$
Posted by on
Rating: 1/51
I bid on a car and hotel for California. I could not go for good reasons last minute. I called Priceline and was told the reservations were non transferable non refundable. I knew this however, I had no control over not being able to go. Priceline keeps the money I paid. This is how they make money NOT on the commissions from rentals etc. The hotel does not charge Priceline if the rooms are not occupied. They have the right to charge but they most likely don't. I spoke to Priceline even the executive office and they refuse to do anything. Do Not Use Priceline unless you are prepared to lose lots of $$$$ if you cannot travel. This is unfair business practice. I would rather spend a few more $$ and book directly with car rental and hotels where I will get a full refund if not used. I will be using all social media to let the public know that they will be ripped off by Priceline if they have to cancel.
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User Replies:
andbran on 01/18/2014:
there are constant complaints about this company yet people still use it. I don't think they will go out of business anytime soon.
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Nobody Available if You Have an Issue
Posted by on
Rating: 1/51
We have been using Priceline for years and never had a problem. But the 1st time we actually needed to speak to a live person because of an issue that needed addressed - nobody will call or e-mail us back! We've been trying to reach someone now for 5 days and it's complete silence on the other end! Now I'm reading other reviews of others needing refunds and Priceline blowing them off. So - as long as everything goes perfectly with your travel plans (which of course you can't tell the future), then great. But don't expect any acknowledgement if you need anything or have any issues.
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Liars
Posted by on
Rating: 1/51
NEW ORLEANS, LOUISIANA -- I made reservations to New Orleans online that was supposed to be best price available (all Lies). A couple of days later, I called the hotel to find out Price Line was charging me 70 dollars more(liars) a day. My trip is 6 months away and they tell me that ain't nothing I can do about it because I had 24 hours to cancel and my time was up. They lied about the best price available and they have the nerve to hold me to this mess. Its to late for me so this is for the rest of the hard working individuals that don't want to be taken advantage of by Price Line. "Only spend your hard earned money with people that work hard for you". STAY AWAY FROM PRICE LINE!!!! LIARS, SCAM ARTISTS.
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Customer Service at Priceline
Posted by on
Rating: 1/51
It was relatively easy making the arrangements for my hotel and flight. I also spoke with a person to verify the plans. I understood that breakfast was included with the hotel and when I got to the hotel I found out that breakfast was extra. The people at the hotel were very nice and explained that it wasn't listed on my document. I called Priceline and literally spent 2 1/2 hours trying to get a person on the phone. The hotel even called for me using the number that they have and then gave me the phone. I explained to them, that I understood that breakfast was included and to play back the recording. He said someone will get back to me that day after they review it. Needless to say no one ever got back to me. More phone calls were made and I couldn't get anywhere. All they had to do was to call me back and say yes it was their mistake or sorry for the inconvenience but I misunderstood. So the end of the story is its good if it works but if you have any problems there is no one to help you. They lost me and my family as customers.
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Car Rental From Priceline
Posted by on
Rating: 1/51
ON LINE -- I paid Priceline in advance for economy car rental 2 months in advance. When I arrived in Atlanta there were dozens or hundreds of people waiting hours foe Hertz rentals booked by Priceline. After waiting hours 1000 miles from home we were told to call a cab. Since this was last minute at the airport the best rental available in Atlanta the day was $200 more than I paid Priceline.

Priceline said to bad and would not refund the difference. DO NOT EVER rent a car from PRICELINE. They do not uphold their agreements and leave you stranded hundred of miles from Home.
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