Priceline - Page 5

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1.1 out of 5, based on 91 ratings and
153 reviews & complaints.
www.priceline.com
executive.services@priceline.com


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NOT the best price, NO Guarantee
Posted by on
Rating: 1/51
I was booking a hotel for a weekend getaway and decided to try Priceline Name your own price since it claims you save up to 60%. Unfortunately the price I paid is $26 higher than the published price on the hotel website. The rate was available to all sorts of groups to include any type of government employee (state, federal, military) AAA, CAA, AARP. I called Priceline Customer Service and even had it escalated to Customer Relations and after 27 minutes on hold and in conversation, all I was told twice was that their best price guarantee is based on a discount off the full price, not in comparison to any discounted rate, published price or even compared to other sites. There is NO guarantee it is the best price, and it is not refundable, no credit can be offered and there is nothing you can do about it. I could have saved my self money and time and just booked the hotel on the hotel site, and it would be changeable, cancelable and they'd refund the difference if the price dropped.

Bottom line: Clearly there are better prices and much better customer service approaches out there. I will never use Priceline again, and suggest that anyone who is eligible for a student, military, government, AAA, AARP, CCA or loyalty program price should avoid using Priceline.com. They are not giving you a deal, so use another site to book or find a hotel you like and then book with the hotel directly.
     
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Cwazychicken on 2014-01-23:
Like you said, many people on this site advise you book directly. Never use these sites. They have to profit somehow and that's taking advantage of people.
Fairest on 2014-01-23:
I recently booked a 10 day hotel stay for April, 2014, and had to cancel - Priceline had already charged me for the entire stay (this has never been my experience with a hotel) and charged me $25 to cancel the reservation. My advice - book with the hotel directly, don't book a hotel through Priceline.
OrlandoJR on 2014-01-23:
I don't see where there is poor customer service. Priceline employees just told the customer exactly what the terms are, which are disclosed on its website: "Priceline's Best Price Guarantee applies only to rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including AARP, employee, military, government, convention rates or other rates not available to the general public." This is what the agent told you as to why you did not qualify for best rate guarantee.
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Do Not Use Priceline Unless You Are Prepared To Lose $$$$$
Posted by on
Rating: 1/51
I bid on a car and hotel for California. I could not go for good reasons last minute. I called Priceline and was told the reservations were non transferable non refundable. I knew this however, I had no control over not being able to go. Priceline keeps the money I paid. This is how they make money NOT on the commissions from rentals etc. The hotel does not charge Priceline if the rooms are not occupied. They have the right to charge but they most likely don't. I spoke to Priceline even the executive office and they refuse to do anything. Do Not Use Priceline unless you are prepared to lose lots of $$$$ if you cannot travel. This is unfair business practice. I would rather spend a few more $$ and book directly with car rental and hotels where I will get a full refund if not used. I will be using all social media to let the public know that they will be ripped off by Priceline if they have to cancel.
     
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andbran on 2014-01-18:
there are constant complaints about this company yet people still use it. I don't think they will go out of business anytime soon.
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Nobody Available if You Have an Issue
Posted by on
Rating: 1/51
We have been using Priceline for years and never had a problem. But the 1st time we actually needed to speak to a live person because of an issue that needed addressed - nobody will call or e-mail us back! We've been trying to reach someone now for 5 days and it's complete silence on the other end! Now I'm reading other reviews of others needing refunds and Priceline blowing them off. So - as long as everything goes perfectly with your travel plans (which of course you can't tell the future), then great. But don't expect any acknowledgement if you need anything or have any issues.
     
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Liars
Posted by on
Rating: 1/51
NEW ORLEANS, LOUISIANA -- I made reservations to New Orleans online that was supposed to be best price available (all Lies). A couple of days later, I called the hotel to find out Price Line was charging me 70 dollars more(liars) a day. My trip is 6 months away and they tell me that ain't nothing I can do about it because I had 24 hours to cancel and my time was up. They lied about the best price available and they have the nerve to hold me to this mess. Its to late for me so this is for the rest of the hard working individuals that don't want to be taken advantage of by Price Line. "Only spend your hard earned money with people that work hard for you". STAY AWAY FROM PRICE LINE!!!! LIARS, SCAM ARTISTS.
     
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Customer Service at Priceline
Posted by on
Rating: 1/51
It was relatively easy making the arrangements for my hotel and flight. I also spoke with a person to verify the plans. I understood that breakfast was included with the hotel and when I got to the hotel I found out that breakfast was extra. The people at the hotel were very nice and explained that it wasn't listed on my document. I called Priceline and literally spent 2 1/2 hours trying to get a person on the phone. The hotel even called for me using the number that they have and then gave me the phone. I explained to them, that I understood that breakfast was included and to play back the recording. He said someone will get back to me that day after they review it. Needless to say no one ever got back to me. More phone calls were made and I couldn't get anywhere. All they had to do was to call me back and say yes it was their mistake or sorry for the inconvenience but I misunderstood. So the end of the story is its good if it works but if you have any problems there is no one to help you. They lost me and my family as customers.
     
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Car Rental From Priceline
Posted by on
Rating: 1/51
ON LINE -- I paid Priceline in advance for economy car rental 2 months in advance. When I arrived in Atlanta there were dozens or hundreds of people waiting hours foe Hertz rentals booked by Priceline. After waiting hours 1000 miles from home we were told to call a cab. Since this was last minute at the airport the best rental available in Atlanta the day was $200 more than I paid Priceline.

Priceline said to bad and would not refund the difference. DO NOT EVER rent a car from PRICELINE. They do not uphold their agreements and leave you stranded hundred of miles from Home.
     
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Watch Out For The Bait And Switch
Posted by on
Rating: 3/51
I have used Priceline.com for rental cars a few times. The last time on a trip to Florida when I got to the counter, the rental car agent chummed me up and asked what kind of car I drive at home and said I must be used to luxury etc and then offered me a choice of TWO cars. When I picked one of them, I later discovered it cost a lot more than my Priceline cost and was in essence an upgrade that wasn't disclosed to me. The rental car company said well, if the desk man gave you the total price, that was your chance to say "whoa, that's more expensive than I want, I will stay in the class I reserved." You have to know to say these key words apparently. I think they should be required to tell you that they are UPSELLING you. So just be careful.
     
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Terrible Hotel, High Rate Through Priceline, NO Customer Service!
Posted by on
Rating: 1/51
NORWALK, CONNECTICUT -- I booked a hotel through Priceline. The rate seemed pretty low (~$75/night), but the hotel was really, really bad (e.g., hairs in the bathtub when I got to the room), so that makes sense. However, the price I paid Priceline for 4 nights stay was $80 more than what was printed on my receipt from the hotel. I was traveling for a work related meeting and need the hotel receipt to get reimbursed.
So, I called Priceline, told them the situation and expected that they would reimburse me the difference. To my surprise the customer service representative said the hotel made a mistake and what I see on my receipt is price that Priceline paid the hotel for my stay (~$55/night). I informed the customer service representative of my dilemma in getting reimbursed using a receipt which claims I paid less than my credit card was charged. He seemed not to care at all and said he'd call the hotel so they don't make the same mistake again. When I asked how that would help me, he didn't have an answer, but he did wish me a nice day.
Priceline clearly doesn't care about its customers. I guess it's a service they expect people will use once. The company will take what they can, and then hope some other sucker will use the service. I travel quite a bit and have used Travelocity and Orbitz without much problem. The one time I remember having an issue with Orbitz, the customer service took care of the problem and credited my account. Lesson learned: I will NEVER use Priceline.com again!
     
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Priceline.com Gone Wrong!
Posted by on
Rating: 1/51
BUFFALO, NEW YORK -- I booked a car rental through Priceline.com and my bid was accepted! $35 for a one day car rental. I thought- GREAT deal. Not the case. The sleepy or hung over clerk at Price line sent the reservation to Avis Car Rental for a 24 hour rental instead of my 12 hour rental. When I dropped off the car, the check in guy printed me out a receipt for $353. They said "Because you are dropping the car off early it negates the original contract and defaults to the MAXIMUM allowable per day......" What the @#$!*@#.

I went in to the office there and discussed my problem with the manager of Avis rental and he was very helpful. My online reservation from Priceline was correct. When they emailed it over to Avis it was wrong. Now I am fighting trying to get my money back!!! What a PITA. Never again.
     
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Soaring Consumer on 2013-11-20:
Dispute the charges with your credit card company.
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Don't Try Their Customer Service - There Is None
Posted by on
Rating: 1/51
KINGWOOD, TEXAS -- Don't use Priceline for anything but getting a low price and don't expect them to stand behind it. I'd used them a couple of times and got reasonable accommodations. This last time they gave me what appeared to be a dubious hotel - some travel sites had low reviews. I wanted to find out what constituted a 3-star, and what they would do for me if I was unhappy.

First I called the 1-800 customer service number and after entering my travel conf no. I was given a menu. the first three options were to retrieve info, dates, etc for my reservation. Option 4 was other and I expected a person. Instead I got a terse message that said my reservation was non-cancellable and non-refundable. Then it said press (some key) to return to the menu. Stunned, I hesitated for a few seconds and the automated machine HUNG UP ON ME.

I tried the chat line. There was a representative who typed how she'd like to help me but my reservation was non-cancellable and non-refundable. Then she cut me off and ended the chat.

In the end the room was not all that terrible (but I don't think 3-star) but what really turned me off was how they just dumped me when I tried to get some help. I've sworn off Priceline.
     
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Pete on 2013-11-14:
This is the big downside of using a 3rd party vendor - any change to your reservation. If you had booked directly with the hotel you have a lot more leeway in getting changes done correctly. Why don't you check directly with the hotel and see what their rate is and compare than against your 'discount' rate from Priceline.
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