SIMSBURY, CONNECTICUT -- We booked a hotel and had a family emergency come up within only two hours of booking the room. Called Priceline.com and respectfully explained the situation. Although Priceline representative admitted that they have made many exceptions in the past, representative refused to be flexible in any way. After suggesting that the company applied their policy in capricious and discriminatory manner, the service representative took on a rude, uncaring and totally arrogant attitude. This outfit has absolutely no respect or compassion for the customer. I will never, ever use Priceline.com again. Buyer beware! Go to someone who genuinely cares about - and values - their customers. Not Priceline.com.
COLORADO -- I made reservations on the Priceline website for a hotel in Montana in September. The reservation was for 4 nights ending on the 15th. Now, I readily admit that I'm not a computer genius, but I am able to navigate a calendar. There was a serious glitch in the website, and I ended up being booked for ONE night (the 14th). No problem, I thought. Easily resolved with a phone call.
So, I do know that ALL call centers are outsourced now, but it only adds to the frustration to try to explain times and destinations to someone for whom English is a second language. I was told by the representative that I needed to make a new reservation on the website, then call back with the trip number, at which point they would cancel the previous reservation. They would NOT fix the reservation on the phone. I did as I was asked, but when I did, the price had gone up by $10 a night, and a $36 fee had been added. Had this been a result of my mistake, it wouldn't have been an issue, but it was their site that cost me nearly $100. I was told that "hotel rates change, ma'am, and nothing would be done. I said, "But it was your mistake, not mine" and the guy actually said "That's too bad, ma'am" and got me off the phone as fast as he could. Never, ever again will I use this service. EVER.
NOLINE, CALIFORNIA -- I purchased two air tickets from Priceline.com departing from Hong Kong airport to San Diego international airport on June 12 for my parents. They arrive 3 hours in advance to Hong Kong airport to check in. Cathy airline checked in their luggage and let them wait. 1 hour later, my parents were told they can not aboard the Japanese airline because they do not have Japanese Visa which we have never been notified to get.
My parents have all the other documents required to aboard the international flight. They are Chinese citizen with US green card.
I have contacted Priceline.com four times and Japanese airline two times from June 13 to June 18.
I ask them if they can extend these two air tickets for a year, I was told that Japanese airline said no. They only allow to extend to June 13,2014.
When I contacted Japanese airline, they told me it has nothing to do with them any more, any dispute should be solved with Priceline.com.
The Priceline.com failed to inform us to acquire Japanese Visa, as a result, my parents can not aboard Japanese airline.
I booked a 5 night trip through Priceline at the Atlantis resort (Bahamas). Priceline advertised complimentary breakfast -- a lie, outright. Atlantis did not offer that (which by the way, is otherwise a wonderful stay).
Secondly, about a week before our trip, our flight was bumped a day sooner, giving us an extra night without a room because Priceline refused to accommodate in any way. We would've slept on the streets or inside the airport if we didn't manage to find a smaller room at another hotel at the last minute. Priceline wouldn't even help find another place, let alone get us an extra night at Atlantis.
Thirdly, hotel utility fees are not included in their advertised price and they play ignorant in letting you know how much those are, in advance. Overall shady, and misleading. The breakfast part I mentioned is a small ordeal but still an outright lie and false advertising by Priceline.
I will NEVER use Priceline again to book another flight. Price match guarantee..yea right..I found a cheaper flight and I called to get them to match it and they said sorry..you're out of your date range..I said excuse me..and they said yea sorry..you have to find it within 24 hours. I lost it because NOWHERE On their website or when your booking or the information about price match guarantee for flights does it save you have to do it within 24 hours. I hope everyone stops using them and I will be writing more reviews so everyone sees just how much of a sleaze ball company they are.
Rented a car in advance for my wife to travel approximately 2 hours from Sacramento airport. when she arrived budget refused to rent her the car because I used my credit card and the name didn't match her drivers license, even though the last names were the same and even after I spoke with the manager directly, and tried to work with him to find a solution to the problem.we had to go offsite and rent a car for over double what I originally paid. the original amount already hit my card. I then contacted Priceline while my wife was waiting at the airport, and like so many other reviews I read this was no different, they had no one to speak to immediately and stated it can take up to a few days for a return phone call.. really? while my wife is stuck 150 miles from her destination. I then e-mailed Priceline customer service, it stated they would get back to me in about 12 hours, 3 days later their response was tough shit. I then contacted budget, they were very gracious and refund the whole amount as they also believe as it should be here in America that you should not have to pay for a service you did not receive. needless to say STAY AWAY from Priceline there are way to many other choices out there who care about their customers and not all about the dollar.. Priceline can kiss my a*%#.
DAYTONA BEACH, FLORIDA -- My daughter was stranded in Daytona Beach Fla and I rented her a car which I thought was cheaper than Greyhound since the bus service wanted $176.00. I only needed a car for 1 day. I went to Priceline website and purchased a rental from Hertz for $9.99/day. I also bought insurance for $22.00. My daughter went to the Airport to pick up car (cab Fare $20.00) and Hertz said I am sorry but you must have a credit card or you will have to get money back from Priceline.No refunds. HAHA! I put in for Avis everything seemed copastetic and she got home. The next day she took the car back in Tennessee. Avis charged her $500.00 because she returned car out of state because Priceline said not one way. I put one way in and all info on return place of business.
I called customer service at Priceline to say you were restricted and we pick car and place not you so its your problem. Now I owe $300.00 more to Avis because of Priceline. OMG!! This company has to be held responsible. Has anyone held them responsible? Write back to me and tell me what I can do to get my money back. I am 61 y/o today and on a pension. Can't afford this. Please help me.I have 3 Itineraries to prove this and my card statements.
COLORADO -- We booked a trip to Vegas for memorial day weekend. We thought we found a great deal. When we tried to book it the price went up $100. We called and they got us a similar deal... fabulous???... no. We made sure that the flight included baggage fees. We specifically asked if it included a carry on item per person. They said yes. We confirmed again saying we looked on Frontier airlines website and it says $25 per carry on and the representative specifically said yes this price includes carry on. We called back when we got the confirmation email because we noticed one of our passengers names was spelled wrong. They told us we needed to call Frontier so we did and they confirmed the $25 baggage fees. We called Priceline back and said they will do research and get back to us. We have gotten the run around and have spoken to 10 different people. They refuse to fix their mistake so now the trip is going to cost us another $200 in baggage fees. So much for great prices. Will NEVER use Priceline again!!!! Be warned... horrible customer service.
HUDSONVILLE, MICHIGAN -- I booked a 2 night stay at a hotel through Priceline. I booked for one amount and when I checked out my receipt showed my charge as being $30 less. When I called to get a refund for the difference in pricing I was just told that there were"no options" available for a refund or a credit of any kind even though it was a mistake that they had made. I spoke to a "supervisor" who also told me there were absolutely "no options" and they were "sorry" but there was nothing they could do. I've used them several times in the past but this was the last time. I refuse to do business with a company that will not even attempt to make things right when they make mistakes.
I booked and paid for 3 days at a hotel in Alabama. When my stay was over the hotel slid an invoice under my door. The balance was 0 but the price paid was $50 less than what I paid Priceline.
Priceline "Best Price Guarantee" is not applicable to customer service because "rack rates are not considered for this claim" and I should have called before check-in.
Obviously I could not call before check-in so the "Best Price Guarantee" is for marketing purposes and not meant to be used for legitimate claims.
In my opinion the hotel made a mistake by showing my their price and Priceline gets as much as they can from the customer - guaranteed.