HORRIBLE Customer Service !!
Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed ... read full review
ORLANDO, FLORIDA -- Recently...6/8/13 one of your customers was at fault and hit my car. I ended up with car damage and needing therapy for my back. You gave me a car to drive while you were fixing mine. I was called 4 business days after the date I was told I would be followed up with. Then when I call back to confirm I will be picking up my car I cannot get a person. I leave a message what was not received. When I get there I wait 30 min (in a lobby that only has one other customer in it). Apparently my car was ready but not washed. Then I am expected to fill up the gas tank. Your client hit me, inconvenienced me, now you are going to inconvenience me as well and expect me to fill the car with gas. You gave me my car back with low tire pressure. I didn’t give it to you that way. Nor did I give you my car with the tail light out (on the side I was hit).
1 Replies - Latest reply on 06/21/2013Add reply
The $43.00 it cost me to fill up your tank in so little compared to the amount of money you may have received from me one day or from a referral by me for auto insurance. I expressed this to your customer service department. Their response, “Sorry, you have fill it up or the charge is something like $6.00 gallon.
NEBRASKA -- If you have Progressive auto insurance, you need to check it carefully. A default policy (which everyone has) has no medical coverage for the driver if you are at fault of the accident. I have been with them for 7 years and had no knowledge that I would not be covered if I was the "Driver" and the accident was my fault. The customer service is terrible!!! YES I read my policy and it does not state the driver is excluded, it only states passengers. But me assuming I would be covered since it is my insurance was totally blown away they did not disclose this information to me.
1 Replies - Latest reply on 06/20/2013Add reply
I would think as a good respectable insurance they would explain the policy and try to get you to "pay" more for additional coverages, but NO they didn't.
Progressive in my opinion are big scammers. Get you the cheapest policy possible and screw when you need them. Therefore they can deny all your claims and keep your money in their pocket!
BUYER beware!!!!!! If you do not understand insurance you need to ask questions!
TAMPA, FLORIDA -- Got my renewal notice from Progressive car insurance. Been customer for 7 years. No tickets, no accidents. All cars are 7 years older.
1 Replies - Latest reply on 06/17/2013Add reply
Decided to shop around. Geico - for the exact same coverage would charge us 30% of what Progressive billed us for.
Called Progressive: was told that they could look into our coverage and/or rates. Thanks for nothing.
Don't get comfy with Progressive - shop every year. Good customer means nothing to them.
All I Hear Is What They Can't Do
BRONX, NEW YORK -- I bough my GMC Terrian and my Progressive policy in full. Progressive asked me to fax my marriage certificate and driver's license and to get a photo inspection. I received the request for photo inspection ... read full review2 Replies - Latest reply on 06/15/2013
Bait and Switch
NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another ... read full review1 Replies - Latest reply on 06/05/2013
Why in the world is that man SCREAMING---LOUD & LONG in the Progressive ad? I can't mute fast enough.
1 Replies - Latest reply on 07/15/2013Add reply
They will NEVER get my business unless I'm allowed to scream at the service operators.
EAGLE, COLORADO -- I have never written a review before in my life, but got so disgusted with Progressive I had to vent. I haven't had a ticket in years, but about 6 months ago I got a seatbelt ticket. A SEATBELT TICKET! ... read full review4 Replies - Latest reply on 07/15/2013
When I first saw the Progressive commercials it was ... OK. Of course, not long after, they became a drudgery. It is an understanding when you are trying to reach customers to purchase product that you ... read full review7 Replies - Latest reply on 07/04/2013
I canceled my insurance before my payment was due and they still charged me a $130.00, I asked why and they said I was catching up and my payment even though I never missed a payment. I found insurance for both my cheaper than what they where charging for one, and I still have to pay a $130.00. SIT ON THAT FLO!!!!! 2 Replies - Latest reply on 04/02/2013Add reply
Raising Rates For No Reason
Subject: I have a question about my policy
Message: I have been with Progressive for many years. In that time I have not made a claim or received a ticket, yet my premium has ... read full review4 Replies - Latest reply on 01/27/2013