Purity Products - Page 2

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1.9 out of 5, based on 19 ratings and
39 reviews & complaints.

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I Want To Cancel
Posted by on
PLAINVIEW, NEW YORK -- April 6, I called PurityProducts' Customer Service. After waiting at least 5 minutes, I hung up. I tried again that same day. Waited nearly 10 minutes & finally hung up. April 7, 3:20 PM I emailed PurityProducts informing the company that I wanted to cancel my order. An automatic reply, 6:07 PM, informed me that a Customer Care Representative would reply via email within two business days. Abby replied April 8, 3:33 PM that they had received my request to cancel my SuperSaver order and that it was being processed. April 12, a SuperSaver order arrived. I emailed PurityProducts April 12, 2:50 PM stating again to cancel the order & that an order had arrived. 7:18 PM, I emailed them and asked for the RMA (return merchandise authorization). I have yet to receive a reply. I am disappointed my request to cancel was ignored as the product was sent to my house. Now, my concerns are growing. I will contact my credit card company today (June 14). I have already contacted the Radio station that I heard the Purity Products commercial broadcasted.
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TNT8385 on 06/14/2007:
Your request to cancel the order was not ignored because they had replied to your emails and Abby did reply stating it was being processed. You may have gotten the order anyway because it was most likely already being shipped to you when they replied. If you don't want the product anymore, then contact them to return it and get a refund.

Also, what do you expect the radio station to do about this or what did they say?
heaven17 on 06/14/2007:
Really, being on hold for 5 or 10 minutes is pretty lightweight as far as phone time is concerned. I've seen some complaints where people actually waited for hours.
And I agree with TNT8385 about the order you received having been sent before they could apply your cancellation request.
On the whole, this complaint seems over the top considering the relatively mild issues.
One-Eyed Willie on 06/14/2007:
You want the credit card to void the charges two months after you received the product. I see what you're up to. How long between when you first ordered the product and your first call to them?
poppapia on 06/14/2007:
You should have refused delivery. Since you accepted, you now have to get it returned, and then hope for a refund. I'm not sure your credit card company will honor your dispute, as you accepted the item.
Anonymous on 06/14/2007:
Hey you got a company to respond to you, that is a lot these days.
LadyeHawke on 06/14/2007:
As soon as I saw the package on my porch, I emailed Purity Products twice. They have yet to reply. I am recovering from an illness. As such, my energy level is still quite low. The ten minute wait was all that I was able to handle. Since the radio station is running their commercials, they could contact Purity Products. If I were fully recovered, I'd be willing to wait on the phone, for ex. I just want to cancel, that's all. Customer service. I would have appreciated being informed that they couldn't stop this delivery and that it would be the last one. That would have been acceptable.
poppapia on 06/14/2007:
If you didn't open the package, have whoever delivered it come and pick it up, and have it returned as "Delivery Refused". Then continue on with the process of getting a refund, but at least the company won't be able to argue that you have the product.
LadyeHawke on 06/14/2007:
My husband went online to the site to read the return policy. The return authorization code which I requested must be written clearly on the return product. We located the order # underneath the package label. We emailed this info to Purity Products. Now, we wait for the RA.
xray60 on 09/09/2007:
I had the same problem about two years ago. I responded to the free offer (still on radio at this time). Had to sign up for SuperSaver plan to get free sample. Was told that I could cancel any time. Tried to cancel right away when I received free sample. Could not get through to anyone. No response to emails. Started receiving shipments. Kept items, unopened and tried to cancel payment via credit card, hoping that would get their attention. They only replied to the credit card company. I finally noticed the label on another product had the same address but different Company. When I contacted them, they stated they were not the same Company but would try to help. They got the shipments stopped and I sent the prev. shipments back for full credit. Took 6 months. Good Luck. So much for "free samples"
alwest on 07/09/2008:
The above complaint does not seem to be resolved, as stated in the caption. In the mean time, Purity Products has added a new wrinkle to their modus operandi: They ship the product to an alternate address of the company and charge the customer.

I sent them a registered letter with a copy of the
USPS tracking info and demanded my money back.

No response. The next step is a complaint to the Postal Inspector, alleging mail fraud, with a request to deny the company the use of the mails as a defrauding tool.

I urge everybody to complain to the Postal Service. Perhaps this will take care of the problem.

Al West
Elliot Voron on 08/26/2013:
I ordered the free sample and told about the super saver plan, and could cancel at any time. I called to cancel, and they told me I was not on any plan. Either the first or second person is a liar. What makes me sick is not the ailments this is supposed to help with, but the sickness comes from dealing with company.
Elliot Voron on 08/26/2013:
If you can't trust the people, how can you trust the product???
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Don't order any sample nor product from this company
Posted by on
PLAINVIEW, NEW YORK -- I made a big mistake by ordering their free sample which I paid $9.00 Canadian dollar. I received my sample which I started to use. less than two weeks later, I received, to my surprise, three more bottles and charged 100$ to my Visa, I spent one day on the phone and was told to take it back to Purolator and return it and they would refund half of my money and after they received the product they would refund the other half. I went back to Purolator and I was told that I had to get the account number of the Purity Product. I called back to Purity Product customer care and was put on hold 30 minutes for them to find the product number. After another 20 minutes a manager named Andrew answered me and gave me the tracking number and his extension number. He told me that the tracking number would be adequate for Purolator to return the product to them. I went back to Purolator and they laughed at me because they had no idea what I was talking about. I feel like a fool. Without their account number, I could not ship back. I came home and called them again, I was told that they were in a meeting and customer care would not answer phone calls until after one hour. At this time, I had spent more than 5 hours to deal with this matter and it totally ruined my Saturday. Around 4 o’clock, I called again, I was put on hold another 40 minutes to listen their commercial, one of manager named Jason answered the phone and told me that I had to cover the shipping to ship it back, period!! What a scam. Don't trust this company. I even don't trust their product any more. Please make sure read the paper with free sample, you will be surprise that it doesn't matter how many times you told them that you wouldn’t order anything until you call them, they ship to you automatically and charge your Visa right away.
Company Response 11/8/2010:
First let me start by saying we take your complaint very seriously. The order you placed was one of our free bottle promotions. This program is successful because it allows customers the opportunity to try a product before they purchase it. Joining the super saver continuity program is a great option that we make available for customers who want to continue using a product after evaluating it. Super saver offers significant discounts, free shipping and guaranteed reships on a predetermined schedule. It is a practical choice for anyone using a supplement on a regular basis. However you are never obligated to continue receiving orders. As a matter of fact, all of our phone conversations are recorded for quality assurance so if you believe that we sent you a shipment you didn’t ask for, we can go back and monitor the call to make sure the offer was presented accurately. If you still have an unresolved issue I ask that you please contact our Customer Care Management Team directly at toll free 1-888-769-7873, they will make sure this matter is taken care of to your complete satisfaction.

Yours in Good Health,
Lori Michel
Quality Control Manager
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Skye on 11/06/2010:
I'm confused. If the free sample cost $9.00, then it's not really free. How did you pay by Canadian dollars, when on the site, they say orders shipped to Canada, must be paid in US dollars?

Contact them again. You can use the customer feedback form:


Or use their other sources for contact
hallorna on 10/11/2012:
Purity Products has so many complaints. They kept charging me after I called them and cancelled all orders. I even emailed them several times. They still sent me a few more orders cause they said I had to talk with a customer service representative. So strange they said they had my emails. I guess if my attorney sent them a certified letter to stop charging my credit card they would tell him to talk to a representative. They need to follow the law. My credit card company set up a dispute claim. Purity Products give such lame answers! CREEPY COMPANY!
littlemama06101957 on 05/22/2013:
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This company is a rip off
Posted by on
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more, the lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample, I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file, now they just put me on hold and ignore me This company is a rip off! Very misleading keeps you on hold for a long time to cancel. and then tell you they have no record of me but they charged my credit card, this scum bag company is scamming people everywhere there is no recourse but to cancel my credit card. PLEASE SAVE YOURSELF FROM THESE SCUM BAGS AND GO TO WALMART, plus its about ten times cheaper
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Anonymous on 10/30/2009:
It's a scam if they require a credit card or bank account number. You'll never get your money back, not from them anyway. You could try and dispute the charge with your credit card company.
whitebirch on 08/20/2013:
I have been using Purity Products for approx: 25yrs. I believe if the product is bad...then its a rip-off. I never had that experience of a bad product. It's all good from were I stand. The only bad experience I had was with an unexperienced rep. which allows the company to appear bad., but having been with them so long..I understand that there is a training process. Product before reps. To say the company is a rip-off is just wrong. There products are outstanding!!
Marty on 08/31/2013:
This charging of the credit card is a ripoff, not because the products are better or worse than say, Life Extension, which I have used, but that the so called FREE item
involves charge to your card, but you don't find that out until a sales person stresses you out with a high pressure sales pitch to get all the money they can from you. I am susceptible to impulse buying in the first place, and a slick sales person can really capitalize on this. When you've hung up and the pressure is off, you feel violated, almost like coming home to find you been burglarized. So the bottom line is, don't respond to TV ads, PERIOD! I am not knocking Life Extension, because they don't do this, but you are required to pay 75 dollars to join so you can purchase their cutting edge anti-aging supplements. I ended up buying 300 bucks a month worth of their products. Purity is on my radio as I write this with their FREE offer spiel, that's what prompted me to look for complaints. My Three Cents is in my "favorites" section, and I will consult them prior to any out of the ordinary purchases.
cynthialaforty on 10/24/2013:
The free bottle is not charged extra if you are already getting nutrients from them, they include it in your next order. I love Purity products...makes me feel responsible about my health
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SCAM! Once they have your credit card number, you'll see all kinds of unauthorized charges!
Posted on
Rating: 1/51
Like everyone else, I heard the "free' offer on the radio. The products sounded good so I called to order (April 2014), knowing there was a $4.95 shipping charge. I was informed of future automatic shipments for the same product and a $49.95 charge, but I figured I'd deal with that once I got to try the product.
After 2 weeks, I hadn't had a chance to really try the product like I wanted, so I phoned them and canceled any future shipments.
Everything seemed great...until I noticed an unauthorized charge a few months later for $49.95 to Alpha Clean. I had no idea what this was, so called my credit card company to dispute the charge.
Two month later, I noticed another unauthorized charge of $49.95 to workoutdaily.com, so I again called my credit card company to dispute that charge.
While combing thru my bills, the representative also found a $49.95 charge from the previous month that I had not caught- to raspberryhealth.com.
Now the pattern of the scam was obvious, and as we sought to take action against the fraud, yet ANOTHER charge of $49.91 appeared from something called Simple2Pay. The Credit card company immediately closed my account and set me up with a new credit card number.
So beware people- Purity is like an octopus with many tentacles on it's arms and you won't even know what got you!
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Cancelling The Supersaver Is Worse Than Doing Your Taxes!
Posted by on
Rating: 1/51
PLAINVIEW, OHIO -- Ok...I tried their product for free and was automatically signed up for the super saver program which I was aware of this fact before I ordered. I tried the product and was not thrilled with it, thought it was too expensive for the benefits. Called and tried to cancel. Was given employee pricing which I hate when you have to call to cancel to get the best deal. That tells me their prices are way TOO high to begin with. You cannot cancel on-line, you cannot cancel by email, you cannot leave a message. So I was on hold for 15 minutes before I could talk to someone. Then I spoke with a Jeremy. He sounded like he was about to cry when I declined his 3 offers he gave me. Then after he got the authorization number from his supervisor, he read it off to me like he was pissed off. I will be watching my statement closely! Really hate companies that treat you like crap when you want to cancel.
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Shady Company
Posted on
Rating: 1/51
OCALA, FLORIDA -- I ordered a couple products from Purity Products and decided I was no longer interested in taking them. I called to cancel and the girl went round and round about what a good deal it is and even lowers the price. I keep telling her I want to cancel she offers to change my super saver to another product. We chat about this for a few minutes but in the end I say please cancel if I want something else I will call back. I assume the account is canceled and lo an behold a few months later, here is a charge for auto ship. I call and am told I am wrong I did not cancel my products. I repeatedly asked to be canceled and was not. A very Shady company if you ask me. Beware of their "FREE" products!
Company Response 08/07/2014:
We want to resolve this issue. Unfortunately we don't have enough of your contact information to track down the order. We will review the call. If you did not want to be enrolled in our autoship savings program, and discussed that with our representative, you should not have been billed anything further. Please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. He will make sure that this is resolved immediately and to your full satisfaction.
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They Say" You Get a Free Trial, Pay for Shipping Only" That's Just So They Can Reel You In
Posted by on
Rating: 1/51
MANTENO, ILLINOIS -- They said they were giving out a free trial offer - if you liked it you could make future orders. But to receive the trial, you only have to pay for the shipping. How dare they!! the method they use here is to get a hold of your credit card number. They took my credit card and ordered numerous amounts of their product that I did not approve!! and debited my account for something I didn't even order - when I tried to cancel no one would pick up for a long time - 24/7 hour service is just an answering machine. I tried to delete my credit card information and cancel this order and their online site would not let me do neither!!! SHAME ON THE RADIO STATIONS FOR ADVERTISING THEIR PRODUCT - people are sick and looking for alternative methods hoping they will get some relief of their illnesses with these products - tired of getting prescription medicines that are toxic to our bodies from doctors who won't take the time to fix the root of the problem but only to cover up the symptoms. People are really sick!! It's sad that professionals take advantage of the weak and who are hopeful...
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andbran on 01/16/2014:
this is actually a very old scheme. as the old saying goes"if it sounds to good to be true it is"
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Purity Is Unethical Period. Very Hard to Cancel Subscription, Company Kept Charging My Card After Cancellation.
Posted by on
Rating: 2/51
PLANEVIEW, NEW YORK -- I did one of those two week trial things, and BIG MISTAKE. I should've known better, but they have an A+ BBB rating lol and seem to run a legit business but once again I was wrong. After I cancelled within the two weeks, I was still charged $180 that I had to dispute, they did pick up their phone and seemed to address the issue so I'll give them credit for that. BUT a business that will knowingly scam customers hoping they can get one over or some people won't notice is NOT a business people should support!
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Posted by on
Received an internet trial of Purity Products. Was called out of town and when I returned tried the product for two weeks. It caught in my wrinkles and made me look sun fried. I emailed the company and told them what had happened and cancelled. Received no further emails. One month later my account got deducted for the full amount of the product. I emailed them and was told that return intructions had been emailed to me which I didn't find on my emails. They offered a fifteen dollar return. If you have wrinkles, beware. If you want your money returned, beware.
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Scams Under One Umbrella Company?
Posted by on
Interesting that Purity uses the same technique that was used on me when I tried to order the free bottle of ACAI. I did get the "free" bottle with other products that I did not authorize. It was difficult to get the company to take the charge off my credit card. The worst part was when I got a strange bill in the following months. I contacting this new company, they claimed that I joined when I ordered my ACAI. This company was even more difficult. After about 9 months of fighting with them, I ended up in a 3 way conversation with them, myself, my credit card company. My credit card company back me in full and got ALL the automatic payments refunded. The question I now have is if the "free" sample is all under one organization that runs the same scam using different products.
Company Response 3/22/2010:
Dear Bugzy823,

We are very sorry for your obvious frustration. Please know that while your complaint is legitimate, you are lodging it against the wrong company. Unfortunately we are not sure which company you purchased the ACAI product from. There is usually some paperwork that comes with the shipment and most likely it would contain some contact information. Unfortunately we are unable to assist you but we recommend that you try and contact the company that charged your Credit Card. Best of luck.

Lori Michel
Quality Control Manager
Purity Products
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Soaring Consumer on 03/18/2010:
I saw on the news a few months ago, indeed it is one big umbrella company and scam.
geishagirlshirl on 08/21/2012:
Had same problem with Acai. Credit card co helped in same manner as yours but what a nightmare. Was just about to order something from Purity but after the reviews, I won't. The product really sounded good - Nite Vites but don't want the hassle.
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