PLAINVIEW, NEW YORK -- I ordered 'free trial' product, paid nominal shipping fee. Then, I called to cancel 'autoship' and could not navigate thru the myriad of prompts in the auto-system; unable to get a person on the phone. Auto system said next delivery would be November, so I figured I had ample time to try to get a person on the phone, or perhaps I would actually enjoy the product by then and want to be on autoship... Just had no money this month. They hit my account for $125 and I got text alert from bank that my account was overdrawn, and THAT fee is $36.
The check I wrote to school for my son's lunch then caused ANOTHER overdraft fee of $36. FINALLY got a person on the phone who: A.) constantly interrupted me, B.) constantly talked over me, C.) offered me a refund of $60. I declined her offer of a refund, as that doesn't even cover the two overdraft fees. I told her she lost a customer. How frustrating that you can't email customer service, get a live chat or a person on the phone so as to avoid this problem.
We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.
OCALA, FLORIDA -- I ordered a couple products from Purity Products and decided I was no longer interested in taking them. I called to cancel and the girl went round and round about what a good deal it is and even lowers the price. I keep telling her I want to cancel. She offers to change my super saver to another product. We chat about this for a few minutes but in the end I say "please cancel, if I want something else I will call back."
I assume the account is canceled and lo and behold a few months later, here is a charge for auto ship. I call and am told I am wrong I did not cancel my products. I repeatedly asked to be canceled and was not. A very shady company if you ask me. Beware of their "FREE" products!
We want to resolve this issue. Unfortunately we don't have enough of your contact information to track down the order. We will review the call. If you did not want to be enrolled in our autoship savings program, and discussed that with our representative, you should not have been billed anything further. Please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. He will make sure that this is resolved immediately and to your full satisfaction.
I've used various of Purity Products vitamins and supplements, found them to be of good quality and have noticeable benefits. But if you sign up for recurring shipments to get the best pricing, you cannot put shipping on hold if you need to, only space it out more. So you have to "manage" the timing so you don't get product before you want. Who has time for that??? If you want to cancel the recurring shipping, you can't do it online (you can manage other details of the shipping online). You have to call in to cancel.
An annoyance at the least, and you will be subjected to another sales job "in your interest" because apparently you're not bright enough to know when you don't want something. That's the official company justification, though not worded quite like that.
Heard a radio ad for a blueberry supplement... the pitch sold me, it was exactly what I needed so I called to take advantage of the free trial. It was hard work to order just the free sample and say no to any "deal" that involved auto shipping but I stuck to my guns! I got the free product only having to pay a small shipping fee and I loved the product. They didn't take advantage of having my card number. I didn't get enrolled in the auto ship/auto charge program. I just got my one bottle. I want to order it again, but reading all of these reviews is causing me to think again...
INTERNET -- You can't cancel your auto shipment online or by email. By phone you have to be the person that started the account to cancel it. My wife ordered it for me and over the phone I started the auto ship but now it is all about making canceling it as hard as possible. Felt no changes when taking this product. After hearing all the radio 30 minute ads I now realize this is about them making as much money they can. Not about your health just about your pocketbook. Run from these people. They are the 21st century traveling medicine show.
NORTH CAROLINA -- I have had an exceptional experience with Purity. I didn't take any products from this company until after I got pregnant and couldn't take the prescribed prenatal vitamins so I got on the Perfect Multi and it's been amazing for me and my unborn. (: And I also have my mother taking Ultimate HA which is helping a lot with her joint aches and pains. My Dad is taking the HA Joint and is having success with it, and my uncle is a health freak and is LOVING the Certified Organic Juice Cleanse.
I have had no problem ordering or canceling and I do not feel that this is a scam at all. You pretty much know what you are getting into BEFORE you even hang up the phone with the agent. If you don't understand what you are getting they will be more than happy to explain - in my experience.
Thank you for the feedback!
My husband thought would take this product - the green tea one and he was perfectly healthy. He thought it would help as a boost for his immune system. Turn out, when he started taking them he got hip and leg pains so brutal he couldn't barely take it. He took them for 3 weeks, when he stopped taking it the pain instantly disappeared. What is that? If you look on the company address they are from PLAINVIEW on TERMINAL drive... Scary.
I contacted Purity Products by way of radio ad. I told them in no uncertain terms did I want to be added to the "SuperSaver" promo. I only wanted to try the product for $4.95 shipping and handling. The operator assured me that I would not be billed later for any auto delivery products. I haven't even received the product yet but I will not order from them again because they seem shady. I really don't trust this so I will be cancelling my credit card information.
PLAINVIEW, NEW YORK -- Heard infomercial, received product to try. Did not realize that the products (Maca Super Formula and Vital Brilliance Formula) can cause sudden diarrhea. Very embarrassing at the workplace. Allowed company to auto-ship product, thought the charge would be about $65.00. Surprise! $184.65 charged to my credit card. Needless to say I have to devote a lot of time and effort to get the credit card company to stop payment.
We're sorry to hear about your experience. Our customer care line is 1-888-769-7873. We hope this was resolved. If not, please call our Customer Care Coordinator Joel Joseph at 516-301-5023.