Purity Products - Page 3

Star Star Empty star Empty star Empty star
2.0 out of 5, based on 20 ratings and
40 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
This company is a rip off
Posted by on
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more, the lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample, I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file, now they just put me on hold and ignore me This company is a rip off! Very misleading keeps you on hold for a long time to cancel. and then tell you they have no record of me but they charged my credit card, this scum bag company is scamming people everywhere there is no recourse but to cancel my credit card. PLEASE SAVE YOURSELF FROM THESE SCUM BAGS AND GO TO WALMART, plus its about ten times cheaper
     
Replies
Purity Products Vitamin D Offer
Posted by on
Thank You for the posted comments on this company. I was about to order their "30 Day Supply" FREE offer. Just pay the shipping ($4.95) and no problems they will ship same day. Sounded a little "Fishy" that I would get such a great source of Vitamin D and also Omega 3 Fish Oil for only shipping charge. The radio ad stated that they were superior quality products and only available through this special offer.

Well, thanks to my Irish skepticism. I found this site and read the comments. Thank You!, Thank You!. You have saved me so much torment.
     
Replies
StarStarStarStarStar
Great!
Posted by on
Rating: 5/51
NORTH CAROLINA -- I have had an exceptional experience with Purity. I didn't take any products from this company until after I got pregnant and couldn't take the prescribed prenatal vitamins so I got on the Perfect Multi and its been amazing for me and my unborn (: and I also have my mother taking Ultimate HA which is helping a lot with her joint aches and pains,, my Dad is taking the HA Joint and is having success with it,, and my uncle is a health freak and is LOVING the Certified Organic Juice Cleanse. I have had no problem ordering or canceling and I do not feel that this is a Scam at all. You pretty much know what you are getting into BEFORE you even hang up the phone with the agent. If you don't understand what you are getting they will be more than happy to explain- in my experience.
Company Response 01/30/2015:
Thank you for the feedback!
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Complaining Unable to Cancel Autoship and They Overdrafted Me!!
Posted by on
Rating: 1/51
PLAINVIEW, NEW YORK -- I ordered 'free trial' product, paid nominal shipping fee. Then, I called to cancel 'autoship' and could not navigate thru the myriad of prompts in the auto-system; unable to get a person on the phone.

Auto system said next delivery would be November, so I figured I had ample time to try to get a person on the phone, or perhaps I would actually enjoy the product by then and want to be on autoship... just had no money this month.

They hit my account for $125 and I got text alert from bank that my account was overdrawn, and THAT fee is $36.

The check I wrote to school for my son's lunch then caused ANOTHER overdraft fee of $36.

FINALLY got a person on the phone who:
A.) constantly interrupted me
B.) constantly talked over me
C.) offered me a refund of $60

I declined her offer of a refund, as that doesn't even cover the two overdraft fees. I told her she lost a customer.

How frustrating that you can't email customer service, get a live chat or a person on the phone so as to avoid this problem.
Company Response 01/30/2015:
We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.
     
Replies
StarStarEmpty StarEmpty StarEmpty Star
Good Product - Stranglehold Recurring Shipments!!
Posted by on
Rating: 2/51
I've used various of Purity Products vitamins and supplements, found them to be of good quality and have noticeable benefits. But if you sign up for recurring shipments to get the best pricing, you cannot put shipping on hold if you need to, only space it out more. So you have to 'manage' the timing so you don't get product before you want. Who has time for that??? If you want to cancel the recurring shipping, you can't do it online (you can manage other details of the shipping online). You have to call in to cancel. An annoyance at the least, and you will be subjected to another sales job "in your interest" because apparently you're not bright enough to know when you don't want something. That's the official company justification, though not worded quite like that.
     
Replies
StarStarStarEmpty StarEmpty Star
I Didn't Get Scammed
Posted by on
Rating: 3/51
Heard a radio add for a blueberry supplement.......the pitch sold me, it was exactly what I needed so I called to take advantage of the free trial. It was hard work to order just the free sample and say no to any "deal" that involved auto shipping but I stuck to my guns! I got the free product only having to pay a small shipping fee and I loved the product. They didn't take advantage of having my card number. I didn't get enrolled in the auto ship/auto charge program. I just got my one bottle.

I want to order it again, but reading all of these reviews is causing me to think again..........
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
If You Want to Cancel Set Aside 30 Minutes on the Phone
Posted by on
Rating: 1/51
INTERNET -- You can't cancel your auto shipment online or by email. By phone you have to be the person that started the account to cancel it. My wife ordered it for me and over the phone I started the auto ship but now it is all about making canceling it as hard as possible.
Felt no changes when taking this product. After hearing all the radio 30 minute ads I now realize this is about them making as much money they can. Not about your health just about your pocketbook. Run from these people they are the 21st century traveling medicine show.
     
Replies
StarStarEmpty StarEmpty StarEmpty Star
Same Old Crap
Posted by on
Rating: 2/51
Was initially skeptical and THEY confirmed it! You try it they bill you BEFORE the 30 trial is over and then YOU WAIT to see IF you get your $$ back
     
Replies
Save Money by calling to cancel
Posted by on
PLAINVIEW, NEW YORK -- Why pay $39.95 for the omega 3 super pill - you call to cancel and the offer their so quote employee pricing of 23.97. Don't be scam into paying full price of 39.95 when you can get it for 23.97 - as with most of their products. Call to cancel refuse the 1st offer - let them put you on hold to get the cancellation # and then they will come back with the so quote employee pricing. Another way to save is get the 23.97 price - order 2 btls on the super saver program and once you get the shipment - call to get a RGA - they will offer you 25% 1st to keep - if you decline, they will put you on hold to get the RGA # which the already have - its the order # plus the representative ID - and then say "my supervisor has authorize me to offer 50% for you to keep - which is BS - they can offer 50% right off the back. - no supervisor needed. So remember call to cancel - get the employee pricing and then once you get a shipment - call to get a RGA - refuse 1st offer of 25% to keep and make them give you 50% off. So you get say your 2 bottles of Omeag 3 super pill for a total of 23.97 once they credit you back the 23.97 (50% to keep).
Company Response 5/21/2009:
Dear Jahn,

Thank you for your feedback. I certainly hope you took advantage of the special discounts that were offered on the Triple Action Omega 3 Super Pill, our Newest Flagship Omega Formula. Each serving provides you with a super concentration of Omega 3 Fish Oil, along with premium quality Co-Q-10 and the recommended 800mg of Plant Sterols – 3 important nutrients combined to make this a very unique formula. We realize that trying the free bottle wont always provide enough time to fully evaluate the benefits of the product and so if we were able to encourage you to continue using the product for another few months by offering some additional incentive, then we are confident that a good decision was made by all. We recommend when taking this 3-in-1 Super Formula that you take it consistently, every day for best results. Thank You. Lori
     
Replies
Quality Products, Honest Service
Posted by on
PAWTUCKET, RHODE ISLAND -- I have ordered and been taking the HA joint formula for some time. I truly enjoy the effects I have noticed over a short time period. It has greatly helped me with my osteoarthritis. Even though I have arthritis all over in multiple joints, I have notice the stiffness has lessen and allows me to get up out of bed everyday. It doesn't erase all the arthritis but it makes it more livable than when I wasn't taking it. I ma not trying other products of theirs to see how effective it works for me.

When I needed to change an order. I had no problem and it was done efficiently. I will be trying a 15 day trial of one of their products, if it doesn't work for me, then I have found no problem in canceling the easy saver auto shipment. I have done so in the past. Everyone's body is different, along with the prescription medications they are taking in trying these supplements. I am a happy camper.
Company Response 4/15/2009:
Thank you very much for taking the time to write such nice feedback about our products and service. We want you to know that we appreciate your comments and are very glad to hear that you are enjoying our H.A. Joint Formula. I am also happy to hear that you are trying other products as well. One of Purity Products most successful ideas is providing our customers the option to try a new product before buying. It's a unique program that customers seem to enjoy and benefit from. I'm sure you'll find just what you're looking for, but if you need some guidance, our professional and knowledgeable Customer Service Staff is standing by to assist you. Warm regards. Lori
     
Replies
Top of Page | Next Page >