Thank You for the posted comments on this company. I was about to order their "30 Day Supply" FREE offer. Just pay the shipping ($4.95) and no problems they will ship same day. Sounded a little "Fishy" that I would get such a great source of Vitamin D and also Omega 3 Fish Oil for only shipping charge. The radio ad stated that they were superior quality products and only available through this special offer.
Well, thanks to my Irish skepticism. I found this site and read the comments. Thank You!, Thank You!. You have saved me so much torment.
MINNESOTA -- Here is what these people do. They offer a "Free Sample Bottle" where you only pay for shipping and handling for $4.95. Then when you call in, you discover that the bottle is enough for....15 days!!!...not even enough of the product to enable the buyer to do a trial equal to the time frames they presented in their radio pitch. Soooo. When I asked to buy a second bottle so I could actually purchase have enough product to do a fair test they quoted an astronomical price and would only offer the product at a normal price if I committed to their quarterly shipping program where you have to buy $125 worth at a time.
"But I just want to buy enough extra of the product to do the test which you want me to do...!" "Sorry but to actually receive that much of the product you have to sign up for our quarterly auto ship, or pay $2 a day !!!" I was so surprised at the utter stupidity of their marketing reasoning that I decided to write this and call my station.
Hey Purity- You just spent the precious good will that you advertised, promoted and spent money to earn. A new client calls in....What an opportunity to have someone pick up the phone wanting to give a fair trial to your product (and your company) and then...you blew it. Instead of making it easy for people to fairly try it out, you instead immediately want to expand the sale and sink a deep long term hook. Shame on you!
Thank you for your comments. We aspire to create a win-win relationship with our special free bottle offer and with all of our customers. We are sorry that your experience was not what you had expected. That is unfortunate, as we are devoted to creating very satisfied customers. Please know that even one displeased customer upsets us. Below are a few points that we hope will clarify our position, and we look forward to helping you in the future if you are so inclined.
When you dial into one of our 800 numbers that offer a free bottle, we will sell the free bottle only with no prerequisite to go onto any continuity program. The customer merely pays for shipping.
o If you should choose to save money and try our advertised product on the continuity program we do invite people to join our super saver program – and you can cancel anytime.
o On our auto-ship program, the product typically costs about $1.25 a day.
We have a dedicated, well trained customer service team standing by to please our customers. Any questions or comments can be easily managed thru customer care at 1-888-769-7873. The hours are Monday-Thursday 9am-9pm ET, Friday 9am-7pm ET, and Saturday 9am-5pm ET. With an A+ rating from the BBB, we can assure you we take customer satisfaction very seriously.
We are proud to do business in America, employing many people locally here on Long Island. We is quite charitable as well. We are devoted to product innovation and do not compromise for quality. We embrace good values such as integrity, respect, consideration and more. We serve our community and sponsor events to raise awareness for health and charity.
We donate money locally, nationally and globally – taking our civic responsibilities seriously.
We has a mission to make America a healthier place to live through health aging. We enjoy incredibly high customer satisfaction ratings, and we are dedicated to providing elite nutritional supplements, which follow the science.
Our superior quality vitamin formulations are scrutinized by our leading Quality Assurance department. We follow all cGMP regulations and guidelines.
We believe we offer people a terrific opportunity with our free bottle offers. Some are 15 days and some are 30 days. You just pay for shipping, and get to put the supplement to the test. We feel this is a very fair arrangement. Win-win. If a customer is not fully satisfied, we are pleased to provide a refund or cancel all future orders. We’re not sure why this is being perceived as a “bait and switch.” It is perceived by most of our customers as a fair and generous offer. And that is our motive.
We have legions of very satisfied customers, and hope by better understanding our approach to conducting business you will see it as a wholesome, fair, friendly way to introduce our products to customers. We hope you might even consider one of our supplements in the future. If you have any questions, feel free to call me direct at 516-301-5023.
Customer Care Coordinator
NORTH CAROLINA -- I have had an exceptional experience with Purity. I didn't take any products from this company until after I got pregnant and couldn't take the prescribed prenatal vitamins so I got on the Perfect Multi and its been amazing for me and my unborn (: and I also have my mother taking Ultimate HA which is helping a lot with her joint aches and pains,, my Dad is taking the HA Joint and is having success with it,, and my uncle is a health freak and is LOVING the Certified Organic Juice Cleanse. I have had no problem ordering or canceling and I do not feel that this is a Scam at all. You pretty much know what you are getting into BEFORE you even hang up the phone with the agent. If you don't understand what you are getting they will be more than happy to explain- in my experience.
Thank you for the feedback!
PLAINVIEW, NEW YORK -- I ordered 'free trial' product, paid nominal shipping fee. Then, I called to cancel 'autoship' and could not navigate thru the myriad of prompts in the auto-system; unable to get a person on the phone.
Auto system said next delivery would be November, so I figured I had ample time to try to get a person on the phone, or perhaps I would actually enjoy the product by then and want to be on autoship... just had no money this month.
They hit my account for $125 and I got text alert from bank that my account was overdrawn, and THAT fee is $36.
The check I wrote to school for my son's lunch then caused ANOTHER overdraft fee of $36.
FINALLY got a person on the phone who:
A.) constantly interrupted me
B.) constantly talked over me
C.) offered me a refund of $60
I declined her offer of a refund, as that doesn't even cover the two overdraft fees. I told her she lost a customer.
How frustrating that you can't email customer service, get a live chat or a person on the phone so as to avoid this problem.
We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.
I've used various of Purity Products vitamins and supplements, found them to be of good quality and have noticeable benefits. But if you sign up for recurring shipments to get the best pricing, you cannot put shipping on hold if you need to, only space it out more. So you have to 'manage' the timing so you don't get product before you want. Who has time for that??? If you want to cancel the recurring shipping, you can't do it online (you can manage other details of the shipping online). You have to call in to cancel. An annoyance at the least, and you will be subjected to another sales job "in your interest" because apparently you're not bright enough to know when you don't want something. That's the official company justification, though not worded quite like that.
Heard a radio add for a blueberry supplement.......the pitch sold me, it was exactly what I needed so I called to take advantage of the free trial. It was hard work to order just the free sample and say no to any "deal" that involved auto shipping but I stuck to my guns! I got the free product only having to pay a small shipping fee and I loved the product. They didn't take advantage of having my card number. I didn't get enrolled in the auto ship/auto charge program. I just got my one bottle.
I want to order it again, but reading all of these reviews is causing me to think again..........
INTERNET -- You can't cancel your auto shipment online or by email. By phone you have to be the person that started the account to cancel it. My wife ordered it for me and over the phone I started the auto ship but now it is all about making canceling it as hard as possible.
Felt no changes when taking this product. After hearing all the radio 30 minute ads I now realize this is about them making as much money they can. Not about your health just about your pocketbook. Run from these people they are the 21st century traveling medicine show.
Interesting that Purity uses the same technique that was used on me when I tried to order the free bottle of ACAI. I did get the "free" bottle with other products that I did not authorize. It was difficult to get the company to take the charge off my credit card. The worst part was when I got a strange bill in the following months. I contacting this new company, they claimed that I joined when I ordered my ACAI. This company was even more difficult. After about 9 months of fighting with them, I ended up in a 3 way conversation with them, myself, my credit card company. My credit card company back me in full and got ALL the automatic payments refunded. The question I now have is if the "free" sample is all under one organization that runs the same scam using different products.
We are very sorry for your obvious frustration. Please know that while your complaint is legitimate, you are lodging it against the wrong company. Unfortunately we are not sure which company you purchased the ACAI product from. There is usually some paperwork that comes with the shipment and most likely it would contain some contact information. Unfortunately we are unable to assist you but we recommend that you try and contact the company that charged your Credit Card. Best of luck.
Quality Control Manager
PLAINVIEW, NEW YORK -- Why pay $39.95 for the omega 3 super pill - you call to cancel and the offer their so quote employee pricing of 23.97. Don't be scam into paying full price of 39.95 when you can get it for 23.97 - as with most of their products. Call to cancel refuse the 1st offer - let them put you on hold to get the cancellation # and then they will come back with the so quote employee pricing. Another way to save is get the 23.97 price - order 2 btls on the super saver program and once you get the shipment - call to get a RGA - they will offer you 25% 1st to keep - if you decline, they will put you on hold to get the RGA # which the already have - its the order # plus the representative ID - and then say "my supervisor has authorize me to offer 50% for you to keep - which is BS - they can offer 50% right off the back. - no supervisor needed. So remember call to cancel - get the employee pricing and then once you get a shipment - call to get a RGA - refuse 1st offer of 25% to keep and make them give you 50% off. So you get say your 2 bottles of Omeag 3 super pill for a total of 23.97 once they credit you back the 23.97 (50% to keep).
Thank you for your feedback. I certainly hope you took advantage of the special discounts that were offered on the Triple Action Omega 3 Super Pill, our Newest Flagship Omega Formula. Each serving provides you with a super concentration of Omega 3 Fish Oil, along with premium quality Co-Q-10 and the recommended 800mg of Plant Sterols – 3 important nutrients combined to make this a very unique formula. We realize that trying the free bottle wont always provide enough time to fully evaluate the benefits of the product and so if we were able to encourage you to continue using the product for another few months by offering some additional incentive, then we are confident that a good decision was made by all. We recommend when taking this 3-in-1 Super Formula that you take it consistently, every day for best results. Thank You. Lori