Received an internet trial of Purity Products. Was called out of town and when I returned tried the product for two weeks. It caught in my wrinkles and made me look sun fried. I emailed the company and told them what had happened and cancelled. Received no further emails. One month later my account got deducted for the full amount of the product. I emailed them and was told that return instructions had been emailed to me which I didn't find on my emails. They offered a fifteen dollar return. If you have wrinkles, beware. If you want your money returned, beware.
On 03/07/2010, I called a radio station to take advantage of a free 1 month supply of a fish oil-vitamin D3 combo. I had to pay a 4.95 S&H fee, to get the product, so I used my debit card. DUMB!!!!!!!! After doing this, I was informed, by accepting this offer, I would be shipped a 3 mo supply every 3 month. I explained that I was a low-income person and preferred to place my own order when I could definitely afford to do so. The person I talked to said I would have to call to cancel. I called, the number was no longer in service. I thought "Oh no, I feel so dumb, I think I've been scammed." So I got online, keyed in Purity Products scam. CONFIRMATION, I'D BEEN SCAMMED!!!!
So I called my bank and had already been charged for shipping and handling, so I lost my debit card and reported it, went to my bank and changed my account number. So I'm only out 4.95. This was a lot of trouble but it could have been worse, a valuable lesson was learned for $4.95, for which I'm grateful.
Dear B.B. Belle,
After reading your complaint we would like to start by apologizing for your frustration. We would also like to provide you with contact information for our Customer Care Management Team. They are eager to resolve this issue for you. The Toll Free # is 1-888-769-7873 Ext. 5023 Joel Joseph, who is our Customer Care Manager or Email email@example.com.
We work very hard to accurately present our promotions, fully detailing the benefits of the product as well as the specials. We also record all phone calls and so we can go back to make certain that the offer was accurately explained. We are extremely confident in the quality and efficacy of our products and would not want any customer to miss out on the opportunity to try a free bottle. You are never obligated to receive future orders. Purity Products has been in business for over 17 years. We are a leader in the industry and we maintain an A+ Rating with the Better Business Bureau due to our Strong Commitment to Customer Service and because we quickly resolve any customer issues.
We respectfully ask that you please contact us again and we will make certain that this issue is resolved to your complete satisfaction.
Thank you in advance.
Quality Control Manager
I called to order a free sample of their vitamin D supplement, and was told about the automatic enrollment. At which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more. The lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample. I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file. Now they just put me on hold and ignore me.
This company is a rip off! Very misleading - keeps you on hold for a long time to cancel. And then tell you they have no record of me but they charged my credit card. This scumbag company is scamming people everywhere. There is no recourse but to cancel my credit card. PLEASE SAVE YOURSELF FROM THESE SCUMBAGS AND GO TO WALMART, plus it's about ten times cheaper.
Thank you for the posted comments on this company. I was about to order their "30 Day Supply" FREE offer. Just pay the shipping ($4.95) and no problems they will ship same day. Sounded a little "Fishy" that I would get such a great source of Vitamin D and also Omega 3 Fish Oil for only shipping charge. The radio ad stated that they were superior quality products and only available through this special offer. Well, thanks to my Irish skepticism. I found this site and read the comments. Thank you! Thank you! You have saved me so much torment.
LOS ANGELES, CALIFORNIA -- I heard the radio advertisement about the free bottle of Green Tea CR, just pay for shipping so I thought I would try the product with such a small investment, couldn't hurt.
I checked online to find out if there were any problems with the company and I came across so many stories of people having unauthorized money taken out of their bank account after signing on to the "free" bottle of various products.
I will not order from these people. And I will spread the word. Yes I will prefer to buy at a vitamin store where if I buy a product once that doesn't work, at least that is all I have invested into it
MINNESOTA -- Here is what these people do. They offer a "Free Sample Bottle" where you only pay for shipping and handling for $4.95. Then when you call in, you discover that the bottle is enough for.... 15 days!!! Not even enough of the product to enable the buyer to do a trial equal to the time frames they presented in their radio pitch. Soooo when I asked to buy a second bottle so I could actually purchase have enough product to do a fair test, they quoted an astronomical price and would only offer the product at a normal price if I committed to their quarterly shipping program where you have to buy $125 worth at a time.
"But I just want to buy enough extra of the product to do the test which you want me to do...!" "Sorry but to actually receive that much of the product you have to sign up for our quarterly auto ship, or pay $2 a day!!!" I was so surprised at the utter stupidity of their marketing reasoning that I decided to write this and call my station. Hey Purity, you just spent the precious good will that you advertised, promoted and spent money to earn. A new client calls in.... what an opportunity to have someone pick up the phone wanting to give a fair trial to your product (and your company) and then... you blew it.
Instead of making it easy for people to fairly try it out, you instead immediately want to expand the sale and sink a deep long term hook. Shame on you!
Thank you for your comments. We aspire to create a win-win relationship with our special free bottle offer and with all of our customers. We are sorry that your experience was not what you had expected. That is unfortunate, as we are devoted to creating very satisfied customers. Please know that even one displeased customer upsets us. Below are a few points that we hope will clarify our position, and we look forward to helping you in the future if you are so inclined.
When you dial into one of our 800 numbers that offer a free bottle, we will sell the free bottle only with no prerequisite to go onto any continuity program. The customer merely pays for shipping.
o If you should choose to save money and try our advertised product on the continuity program we do invite people to join our super saver program – and you can cancel anytime.
o On our auto-ship program, the product typically costs about $1.25 a day.
We have a dedicated, well trained customer service team standing by to please our customers. Any questions or comments can be easily managed thru customer care at 1-888-769-7873. The hours are Monday-Thursday 9am-9pm ET, Friday 9am-7pm ET, and Saturday 9am-5pm ET. With an A+ rating from the BBB, we can assure you we take customer satisfaction very seriously.
We are proud to do business in America, employing many people locally here on Long Island. We is quite charitable as well. We are devoted to product innovation and do not compromise for quality. We embrace good values such as integrity, respect, consideration and more. We serve our community and sponsor events to raise awareness for health and charity.
We donate money locally, nationally and globally – taking our civic responsibilities seriously.
We has a mission to make America a healthier place to live through health aging. We enjoy incredibly high customer satisfaction ratings, and we are dedicated to providing elite nutritional supplements, which follow the science.
Our superior quality vitamin formulations are scrutinized by our leading Quality Assurance department. We follow all cGMP regulations and guidelines.
We believe we offer people a terrific opportunity with our free bottle offers. Some are 15 days and some are 30 days. You just pay for shipping, and get to put the supplement to the test. We feel this is a very fair arrangement. Win-win. If a customer is not fully satisfied, we are pleased to provide a refund or cancel all future orders. We're not sure why this is being perceived as a “bait and switch.” It is perceived by most of our customers as a fair and generous offer. And that is our motive.
We have legions of very satisfied customers, and hope by better understanding our approach to conducting business you will see it as a wholesome, fair, friendly way to introduce our products to customers. We hope you might even consider one of our supplements in the future. If you have any questions, feel free to call me direct at 516-301-5023.
Customer Care Coordinator
NORTH CAROLINA -- I have had an exceptional experience with Purity. I didn't take any products from this company until after I got pregnant and couldn't take the prescribed prenatal vitamins so I got on the Perfect Multi and it's been amazing for me and my unborn. (: And I also have my mother taking Ultimate HA which is helping a lot with her joint aches and pains. My Dad is taking the HA Joint and is having success with it, and my uncle is a health freak and is LOVING the Certified Organic Juice Cleanse. I have had no problem ordering or canceling and I do not feel that this is a scam at all.
You pretty much know what you are getting into BEFORE you even hang up the phone with the agent. If you don't understand what you are getting they will be more than happy to explain - in my experience.
Thank you for the feedback!
PLAINVIEW, NEW YORK -- I ordered 'free trial' product, paid nominal shipping fee. Then, I called to cancel 'autoship' and could not navigate thru the myriad of prompts in the auto-system; unable to get a person on the phone.
Auto system said next delivery would be November, so I figured I had ample time to try to get a person on the phone, or perhaps I would actually enjoy the product by then and want to be on autoship... just had no money this month.
They hit my account for $125 and I got text alert from bank that my account was overdrawn, and THAT fee is $36.
The check I wrote to school for my son's lunch then caused ANOTHER overdraft fee of $36.
FINALLY got a person on the phone who:
A.) constantly interrupted me
B.) constantly talked over me
C.) offered me a refund of $60
I declined her offer of a refund, as that doesn't even cover the two overdraft fees. I told her she lost a customer.
How frustrating that you can't email customer service, get a live chat or a person on the phone so as to avoid this problem.
We apologize for this experience. We hope everything was resolved. If not, please call our Customer Care Coordinator, Joel Joseph, directly at 516-301-5023 or our customer care line at 888-769-7873.
Interesting that Purity uses the same technique that was used on me when I tried to order the free bottle of ACAI. I did get the "free" bottle with other products that I did not authorize. It was difficult to get the company to take the charge off my credit card. The worst part was when I got a strange bill in the following months. I contacting this new company, they claimed that I joined when I ordered my ACAI. This company was even more difficult. After about 9 months of fighting with them, I ended up in a 3 way conversation with them, myself, my credit card company. My credit card company back me in full and got ALL the automatic payments refunded. The question I now have is if the "free" sample is all under one organization that runs the same scam using different products.
We are very sorry for your obvious frustration. Please know that while your complaint is legitimate, you are lodging it against the wrong company. Unfortunately we are not sure which company you purchased the ACAI product from. There is usually some paperwork that comes with the shipment and most likely it would contain some contact information. Unfortunately we are unable to assist you but we recommend that you try and contact the company that charged your Credit Card. Best of luck.
Quality Control Manager