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The Qwest and Direct TV nightmare
Posted by Jryder1979 on 12/28/2007
SPOKANE, WASHINGTON -- Approximately a month and a half ago I decided to call Qwest and see what their company charged for phone service. The customer service representative told me there was a package special in my area for Direct TV, High Speed Internet and Phone service. I decided to accept the offer and switch all my services over to Qwest. --This is where I made a HUGE mistake!.-- The customer service representative scheduled to have Direct TV and Qwest come to my home for the installations, in advance. She scheduled to have Direct TV come on Tuesday the 24th and Qwest, the following week, on Tuesday the 30th.

I informed her that I was currently a Comcast customer, my phone service ran through my cable and I could NOT have my phone service disrupted at all. She said quote “ Rest assured your phone service will NOT be disrupted with Comcast.” I was relieved and accepted the appointments. I had to agree upon a two year contract through Qwest and Direct TV to receive this package deal, so I did.

The 24th came around and a Direct TV Technician came, as scheduled, to install my cable. I told him, as well, that I was a Comcast customer and my phone service ran through my cable. He told me that I would not have any disruptions with my phone service. On that note I decided it was ok to head off to work . My 5 year old daughter was home with my boyfriend while the Direct TV installer was here. My boyfriend signed the Direct TV paper work when the Cable installation was complete. When I returned home from work I went to check everything out and what do you know?? My phone was not working and the modem had absolutely no signal.

I called Direct TV and told them the problem I was having. The customer service rep told me that Comcast may be having issues with their service and I should try calling them. I questioned her on what exactly does a technician do in the installation process. She answered my question with “When our technicians go out to install cable service, they do not interfere with prior cable services.”

So I decided to call Comcast to find out if there was any cable/phone disruptions in my area. The representative told me that there was not. I told her that I had Direct TV out to install cable and asked if that could be the reason why my phone was not working. She told me she was 100% sure that had to be the problem. The representative told me “When Direct TV came out they must have clipped my cable line to install the new cable.” I asked if they could have a technician come out and fix this problem for me. I was told there was a service charge and it would be about a week and a half before they could get someone to my house. There was no way I was going to wait that long AND pay a service charge to have this problem fixed.
At this point I called Direct TV. The representative verified who I was and I told her the problem I was having. She placed me on hold for about 5 minutes. When she arrived back on the line she was very sympathetic and told me the Technician that came out to my home clipped my old cable line to start a new one. This was their standard procedure. She also stated she could get someone out on Friday to get my phone back up and running, although, I may have to reschedule another Technician to come out and reinstall my cable after Qwest installs my phone/internet service. I told her it HAD to be sometime sooner. She said that was the only available time. She asked me when Qwest was scheduled to come and install my phone and internet service. I told her they were not scheduled until the 30th. She told me to call Qwest and tell them what is going on and see if there is any way they could come out at an earlier time.
So I called Qwest, spoke to a computer, verified myself, told the representative my problem and answered a few questions she had. She was also very sympathetic and placed me on hold for about 5 minutes. When she got back on the line I was told there was no earlier availability. I am EXTREMELY ANGRY at this point.
Now I decide to call Comcast back and cancel all my services. If I can not have my phone service turned back on and I have cable installed with Direct TV, why should I continue paying for services through Comcast for another week? So I called Comcast and told them I wanted to cancel all my services. The customer service representative told me that I could not make any changes or cancellations on my account because there is a port transfer contract on my account, scheduled for the 30th , with Qwest Communications. I told her I wanted to speak to a Supervisor. He also tells me the same. So I tell him my problem and asked if there was anything that he or I could do. He told me the only way I could cancel my account with them is to call Qwest and get a new phone number.
So I call Qwest AGAIN! Talk to the computer AGAIN! Verify myself AGAIN! Tell the representative my problem and answer a few questions AGAIN! I told the representative I want to speak to a Supervisor. She tells me that there are no Supervisors or Managers available and she could take my name and number and have someone call me back. Three and a half hours pass by and no return call.
I decide to call Qwest back AGAIN and I finally get to speak to a Manager. I tell the Manager my problem, answer a few questions --so he understands my problems entirety-- and he places me on hold for a few minutes. When he arrived back on the line, he is also very sympathetic. He told me he called the company they are contracted with, to see about getting someone out at an earlier time and there was absolutely nothing available. So the manager cancelled my original package order and submits a new one with a different phone number (which I did not want in the first place.) He also states he is going to waive the installation charges and give me three months of free phone service. First of all, this is what already comes with the package. I don’t see where this is going to benefit me. Secondly the original package I signed up for was going to cost about $98 a month whereas this new package is going to cost me $121 a month. What happened? I have wasted 5 and a half hours trying to resolve this problem and have got nowhere. So here I am stuck without phone/internet service for 6 more days. I would also like to mention my 5 year old daughter --with health problems-- is at home all day with her baby sitter, without phone service. If anything happens what are they going to do?
So here I am a month into the services and I receive my first monthly statement. The bill was approximately $260, I expected that because I am paying for the current month and in advance for the next month. I paid the bill in full a couple days after I received it. About a week and a half later I receive an email from Direct TV stating I owe my monthly bill. I was not even suppose to get a bill from Direct TV?? I knew I singed up for the Bundle Package Deal through Qwest so I only have one bill for my Home Phone, Internet and cable services. I called Direct TV, spoke to another customer service Representative and told her they would have to contact Qwest before I would pay the bill. The customer service rep. told me they do not communicate with Qwest and if I was signed up for the Package Deal, they –Direct TV- would not be billing me.
I called Qwest back -went through the computer bit, waited on hold and verified myself- the customer service rep. told me “When you requested to have your number changed -which I never wanted to begin with- everything must have got all mixed up with my bundle package deal. She told me she would send the request/approval for the bundle package to Direct TV and it may take up to three billing cycles before everything in combined on one bill.
I called Direct TV so they were aware that I contacted Qwest and the approval was on its way. The customer service rep. transferred me to a Resolution Specialist “To Make Things Right.” I told the resolution specialist EVERYTHING that had happened and she opened my account and gave me 3 months of free HBO. I thanked her for that. It was approximately a three days later when I had time to sit down and watch some TV, when I turned it on none of my channels were working EXCEPT HBO. I went online to try and troubleshoot the problem, with no avail I decided I had to call them back. The technician I spoke to told me “The last Representative that opened my account removed my Platinum package deal added HBO. She must have forgot the last step in the process.” So the technician fixed everything up for me.
Now here I am paying for home phone, internet and cable television individually and at normal cost. I am not receiving the discount for bundling everything and its all my fault apparently.
I usually don’t post things like this but I had to get it off my chest and I do NOT Recommend Qwest for the Bundle Package Deal they are offering right now.
     
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Posted by madconsumer on 2007-12-29:
this was the reason you wanted to stick with cable. you will be hugely disapointed with directv.

with the tech cutting your cable line, this is their standard practice, this prevents you from dropping them to go back to cable.
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Do Not Get Any Bundle Packages With Qwest!
Posted by Frustrationkicksin on 01/30/2010
ARIZONA -- I would not recommend getting any bundle packages through Qwest. First of all, they know nothing about the bundle services they offer. Qwest offers one thing for a certain price and certain restrictions, then Direct TV and/or Verizon wireless (depending on which you choose) tell you something totally different. They will even admit to Qwest not knowing what they are doing and false advertising, but of course they won't do anything about it because Qwest's mistakes makes them money! Qwest offered me the bundle package, and I first went with Direct TV. The price Qwest offered me was totally different than Direct TV's bills that appeared on my Qwest bundle bill. I called Qwest, they told me I had to talk to Direct TV. I called Direct TV and all they can say is they don't know why Qwest gave me the prices if they don't know, and that it would cost me $400 to cancel my contract with them. Another problem was that I accepted an offer through a Qwest representative (when all I called for in the first place was a question on my bill)for a "free thirty day trial - no obligation promotion" on their cell phone services with Verizon wireless. I thought it sounded too good to be true after all the fancy talk the representative gave me. He told me that I had no financial obligation to them or Verizon for thirty days, as long as I return the phones to Verizon before the thirty day period ends. I did just that, and was not happy with the phones or service I got (since Qwest was trying to pass the buck when I called them to get the same exact phones that the Qwest representative Promised me) I got so I returned them to Verizon wireless fifteen days before the thirty day trial period was up. Since I liked Verizon wireless, I went online and ordered phones through them separately. I thought it was weird that I did not get a bill from Verizon for almost two months. But then I got a bill from Qwest stating I owed $825.70 To them from the Verizon wireless they paid Verizon from the 30 day trial period usage. There was no way in hell that we used that much money worth of service in a matter of 15 days. I called Qwest, they tried to justify it, then basically told me that they already paid the bill; therefore, I am responsible for it. I called Verizon and asked them what was going on. They told me that someone there forgot to enter in the system that the phones were returned, and for me not to worry. They would take care of it. The next month, Verizon sent me a bill for -$68, meaning I did not owe any money that month. That same month I got the bill from Qwest for the $825.70. Verizon told me that I would have to talk to Qwest about the bill to see if they can refund it. I called Qwest again and asked them to please call Verizon with me on the phone, because this issue needed to be resolved. Qwest representatives refuse to do that, and told me that I needed to contact Verizon on my own. So all in all, Qwest is giving me the run around for paying a bill that they did not even bother asking me or Verizon about, and Verizon is giving me the run around about them crediting half of the $825.70 Toward my new cell phone service with them, but what I told them was that even with that credit, there was no way that we used $400 worth of service in 15 days. So my advice to anyone trying to look for cheaper service is "never get Qwest bundle packages" they suck! That is Qwest's, Direct TV's and Verizon wireless's way of making quick money, and that is wrong. I am also going to notify the better business bureau regarding this matter. If you want to spend thousands of dollars over Qwest's and Verizon wireless's mistakes that they keep trying to justify instead of stepping up to the plate and correcting it because they value their customers, then go ahead and try it, but if you're smart, you will go with cox. It's cheaper in the long run, better service, "no contracts", no hidden fees or microscopic writing, etc. Getting Qwest was the biggest mistake of my life, and I wish I could take it all back.
     
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Posted by AZdesertman2011 on 2011-02-02:
Amen to you Brother! QWEST SUCKS, a great slogan!
QWEST sales people are sharks, who will sell you everything up to but not including world peace. But you billing price will differ much to your detriment (MO' MONEY) THE SERVICE A) customer: will call you a liar, even if you have a written transcript proving them wrong; another favorite is "well I can't be held responsible for what someone else told you!" replying but you have the representative that I spoke to in your notes including his ID number, you also have every call recorded, please contact that person! The stock response we ( the Royal we, I guess) cannot do that; ask for a supervisor- responses range from they will call you back within 48 hours there are none available (SNICKER - you have to laugh or you will cry) another is "I am a supervisor!" Okay then may I speak to your supervisor? There is no one above me! ( A little like the Wizard of OZ) "I am the great and glorious OZ, pay no attention to the man behind the curtain!": on to actual Internet service.... "you will get uninterrupted 1.5 Mbps D/L service and someday although "we" can't tell you now you will be getting 20 Mbps D/L speeds." - Truth is I was getting as low as 43 Kbps or less than 2/3's the promised speed! Outages about 3 per day, CS told me it was my responsibility to notify Qwest if service was not provided, I asked where is that in writing? I was told it is our policy! Kinda like double secret probation in "Animal House" You don't find out until you ask for Mo' Money back for failure to provide service. I responded, you track every account and can tell when it is accessed and likewise the moment to moment status of you network; retort! Well that information is not available to the billing department. HERE IS MY ADVICE: if you are considering switching to Qwest Internet; continue to use your present provider, and after writing your blog or a 2 page Email just hit delete and start from scratch at least 3 times a week, then take about $40 to $50 a month , in cash and stuff it into small trash bag, putting it in a place you can remember to retrieve it from, NOW the only difference between you and I is that I can't find the money that went to Qwest, it's gone, but you connectivity will be the same, and you will not have to waste hours of your life, that you will never recoup speaking to Qwest Representatives. So, I bid you all a happy and safe journey on the information highway... BTW I quit, gave up, cancelled my Qwest account. Free at last, Free at last,good God Almighty I'm Free at last. The Dude abides, and sometimes it's just good to know that!
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If You Bundle With Qwest: Watch Yourself!
Posted by AZdesertman2011 on 01/03/2011
Qwest Bundling of services is 3 card Monte only worst. In 3 card Monte you(the Mark) get to select the RED QUEEN 1 in 3 chance. You Win 'til you lose. Then you walk away. With Qwest a sales representative tells you 2 years high speed Internet @ $14.99 a month if you bundle it with home phone service for $35 a month for a year and if you bundle DirecTV it's $24.99 a month off for 2 years... So I say that sounds great, (And I'm stuck paying for 2 years prices I never agreed too) plus they are offering Visa cards loaded with from $50 to $300 dollars depending on what you sign up for. I ask what will I get he says that will have to be determined because we have to bring your account over from DirecTV. They next mail me a modem, they turn on the phone service. My first month's Bill is $199.00. I call customer service. They tell me no such bundling offer exists. I tell them I have a copy of the chat, which I saved with one note ( I didn't play fair) CS tells me that the chat is not acceptable proof. I tell them it has the reps name and ID number on each line. CS tells me there is nothing that can be done: the Internet is only good for 6 months not 2 years but if I increase my monthly payment from $14.99 to $29.99 a month I can have it for 2 years at that price, and that's for 1.5 Mbps service my area does not have the up to 40 Mbps service available and they don't know when it will be available! I said I was getting 8 Mps from Comcast for $30 a month, does it make sense to you I would downgrade my service? CS told me they are not in the business of figuring out why customers change to Qwest and it doesn't matter because I have agreed to a 2 year contract. I then asked what is happening to my DirecTV bundling, CS said there is no record of a request to bundle DirecTV on my account and besides it is only $5 off a month for 12 months and that I was not going to receive and cash back Visa card!!!. I asked for a supervisor, CS said there were none available, and besides they would just tell me the same thing. Knowing that Qwest has a "LOYALTY" department to handle resolutions, when I confronted CS with this information, CS denied to me that any entity existed beyond her voice to help me and if I had a problem I should write to corporate. Cs then said is there anything else I may help you with before ending this call? I asked CS to enumerate all of those things that were resolved during this call. Cs say I don't have to keep repeating myself to you, I don't like your tone or the direction this call is going, have a good day. Then dead air. I was hung up on. My suggestion to all of you folks reading this is remember it should you get an urge to "Go With QWEST" I was lied to, some might say defrauded, I was told that what I said could not be true! So, according to QWEST I am a liar. I am stuck in a marriage of my own making, but when I lifted the veil the Bride, was the Bride of Frankenstein. Anyone out there have a similar problem with QWEST bundling or deceit? IF SO, HOW DID YOU FIX IT? Can anyone give me any advice, I would really like some help fighting Corporate America! Thanks for reading. HELP ME!

     
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Posted by JustSayNOtoQwest! on 2011-02-02:
We had a very similar issue with Qwest. When I signed up, the phone rep said we would pay 89.99 a month for the bundled service. At NO time during our service did we ever pay under $120 and we only had internet and cable (we cancelled the phone service a few months into our service). They were never helpful when we would call to complain. When we finally cancelled, they said we were in a two year contract for the internet service and they would charge us a $180 ETF. I NEVER signed a contract and I told them I would not pay it. The service reps said that they would not remove the charges. They said we had a 'verbal' contract. I told them I would pay the charges if they could come up with a recording of me agreeing to those terms. They said that they don't do that and that I should have known because their bill says I agree to their Price for Life service for two years.
I went ahead and changed my service to Mediacom, I now pay $79 a month (EVERY MONTH) and I filed a complaint about the billing to the FCC. The FCC contacted Qwest and they reluctently removed the charges.
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Do not order a bundle with Qwest!!!!
Posted by Hula Girl 929 on 01/13/2010
We moved in August and I decided to try Direct TV instead of cable which I had had for 10 years. Qwest was promoting an $89.99 a month bundle with phone service, internet and direct TV. I should've known from the start. It took me over and hour on the phone to get signed up. Although the customer service representative was very nice, he seemed to have no idea what was going on. He told me that everything is completely different in each state so it takes them forever to figure things out. To make a long story short, I have spent over 10 hours of my life in the last 5 months on the phone with Qwest/and or Direct TV. My bill each month has been at least $140 when it should be around $100 with taxes and fees. Qwest blames it on Direct TV and Direct TV blames it on Qwest.

THEY ARE OVERCHARGING ME AND I CAN'T GET ANYONE TO TAKE CARE OF THE PROBLEM. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!!!!!!!!!!!!!!! IT WILL COST ME $400 TO GET OUT OF MY CONTRACT, I MAY DO IT BECAUSE I CAN'T HANDLE THE STRESS ANYMORE WHEN MY BILL COMES. I CAN'T WASTE ANY MORE TIME ON THE PHONE WITH THESE PEOPLE. IF YOU ARE GOING TO TRY AND HAVE 2 COMPANIES WORK TOGETHER FIGURE YOUR STUFF OUT BEFORE YOU TORTURE US!!!!!!!!!!!!!!!!!!!!
     
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Don't Do Business With Qwest
Posted by Barf on 06/03/2009
PHOENIX, ARIZONA -- We unfortunately, contracted with Qwest on a bundle package 11/2008. We were told we would pay $90 a month, lifetime for phone, hi-speed internet and direct TV. Our first bill arrived and was over $350!! We were NEVER told we were locked into a 2yr contract on the internet & TV, NEVER told they bill a month in advance and our bill has NEVER been $90. Does this sound familiar to any of the numerous Qwest employees I have spoken with? I have been fighting with them since 11/08 and it is STILL NOT RESOLVED. I thought my latest encounter with someone in the Loyalty Dept was going to do the trick...wrong. I received the current bill & it is well over the $25 per month I was promised for JUST phone service; internet is still included and direct TV that I specifically asked be separated and dropped to the basic package. If I dealt with my clients like this I would lose my license. The saga goes on and on because they will not provide you with a means to contact the person you speak with AND you get a different person every time in different states which means you have to recite the problem from beginning to end each time you call. I will do everything I can to bad mouth Qwest and their supposed "services". My contact name says it all....BARF
     
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Posted by Starlord on 2009-06-03:
The problem is, Qwest thinks it is still a monopoly, and they don't realize those days are over for good, and for the good. You have Vonage and many other Voice over Internet protocols, you have the Magic Jack, and many other alternatives to Qwest. They run the phone service in 11 western states, and think they are God. Well, we no longer have to put up with Qwest's crap. It was so nice to tell Qwest to get their lines out of our home, and we now have Comcast, and are a lot happier. For those of you who badmouth Comcast, we have not had one moment's problem with Comcast since we signed up in August. We lost On Demand not long ago, and one call revealed it was an area problem, and they had it back up and runnning in no time. I wish every business were as good as Comcast has been to us.
Posted by AZdesertman2011 on 2011-02-02:
Another Brother fallen victim to QWEST! Something needs to be done about The Evil Monopoly!!!!!!!!
Here is my sad story of life since encountering - QWEST sales people are sharks, who will sell you everything up to but not including world peace. But you billing price will differ much to your detriment (MO' MONEY) THE SERVICE A) customer: will call you a liar, even if you have a written transcript proving them wrong; another favorite is "well I can't be held responsible for what someone else told you!" replying but you have the representative that I spoke to in your notes including his ID number, you also have every call recorded, please contact that person! The stock response we ( the Royal we, I guess) cannot do that; ask for a supervisor- responses range from they will call you back within 48 hours there are none available (SNICKER - you have to laugh or you will cry) another is "I am a supervisor!" Okay then may I speak to your supervisor? There is no one above me! ( A little like the Wizard of OZ) "I am the great and glorious OZ, pay no attention to the man behind the curtain!": on to actual Internet service.... "you will get uninterrupted 1.5 Mbps D/L service and someday although "we" can't tell you now you will be getting 20 Mbps D/L speeds." - Truth is I was getting as low as 43 Kbps or less than 2/3's the promised speed! Outages about 3 per day, CS told me it was my responsibility to notify Qwest if service was not provided, I asked where is that in writing? I was told it is our policy! Kinda like double secret probation in "Animal House" You don't find out until you ask for Mo' Money back for failure to provide service. I responded, you track every account and can tell when it is accessed and likewise the moment to moment status of you network; retort! Well that information is not available to the billing department. HERE IS MY ADVICE: if you are considering switching to Qwest Internet; continue to use your present provider, and after writing your blog or a 2 page Email just hit delete and start from scratch at least 3 times a week, then take about $40 to $50 a month , in cash and stuff it into small trash bag, putting it in a place you can remember to retrieve it from, NOW the only difference between you and I is that I can't find the money that went to Qwest, it's gone, but you connectivity will be the same, and you will not have to waste hours of your life, that you will never recoup speaking to Qwest Representatives. So, I bid you all a happy and safe journey on the information highway... BTW I quit, gave up, cancelled my Qwest account. Free at last, Free at last,good God Almighty I'm Free at last. The Dude abides, and sometimes it's just good to know that!
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Qwest Bundles a bunch of lies
Posted by Palohern on 09/11/2007
AURORA, COLORADO -- I have been a Qwest customer since 2004 and I never had problems with them until this year. In January I decided to "Bundle with Qwest" and added cable, landline, internet, and a second cell phone to my account. I was quoted a particular amount when I signed up and we rounded this amount up $50 to allow for taxes and surcharges. NEVER in the 8 months I had service did my price fall underneath this amount. EVERY month I would call to ask why I had such a high bill and EVERY time it was a different answer. "It's because you moved," "It's because the account is adjusting/pro-rated, .....," "It's because you recently changed your features," etc. etc.

Customer service was terrible. I got so frustrated spending my entire lunch breaks on the phone with Qwest that I would hang up almost in tears because we never resolved any issues, or I was being advised that "I need to call back tomorrow," because I had to go back to work and by the time I was out of work, Qwest CS was closed, which I explained. I got disconnected several times after being on the phone for over an hour. When I'd reach an unbearable point, I'd ask to be transferred to disconnect my services where a rep from the "Loyalty" dept. would sit and continue to discuss my bill with me instead of disconnecting my services.

I finally decided that the $300 in penalties was worth paying to get out of the nightmare of Qwest Communications. In my most recent episode, I found the rep I spoke to didn't split my wireless plans like I asked so I was counted as going over my minutes, when in fact I did not. I also found that with a $500 bill for Sept., the rep who disconnected my services only disconnected some of the services, incurring unsubstantiated charges for the ones he didn't take off. To top it all off, in the past two months, I have only been able to use my services for 23 days because Qwest has taken 3 weeks to switch my services between my old & new residences.

Now it's back to the phone lines to discuss all of this with a rep who has no idea what has been happening this year with my account.
     
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Posted by Anonymous on 2007-09-11:
palohern: Sounds like a disaster. Good information.
I voted your review as 'Very Helpful'.
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BEWARE
Posted by KGrace on 10/07/2010
I am a college student and upon moving into my first place I got Qwest for internet service. The house I lived in was old and the phone line wasn't connected so I called after getting service to come install a phone line so I would be able to use the internet. During this time on the phone trying to get a service tech to come out they told me I could bundle my Verizon service into one bill with them so I agreed.
After scheduling two times for them to come install the phone line, only to have no one show, I cancelled my Qwest service and thats where it all began. They tried to tell me id have to pay for the two months I had gone without service even though I never had internet access because they never installed it! They also informed me id have to pay the termination fee which I was fine with just not the service I never had.
During this time I paid my Verizon bill individually since I had cancelled my Qwest service. However months later I get an outstanding bill of $800 (yes $800!!!!) from Qwest saying that they had paid multiple Verizon bills. I did a three way call with Verizon and Qwest where Verizon told Qwest we had paid the bills and they still won't drop it. I called countless times and have spent 5 hours easy talking to them. Now I'm getting daily harassing/rude calls from Qwest to pay for a service I never had and phone bills I've already paid. My mother has even talked to them and they constantly give the run around saying my ONLY option is to pay them the full $800+ dollars. I would have easily gone without internet if I had know this is how it would be.
     
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Qwest will steal your money
Posted by JAYRP on 06/22/2007
Do not trust Qwest. They will take your money and proceed to keep it taking it. My wife and I got Qwest DSL with the Direct TV bundle plan, and every bill we have got they have overcharged us! We had the basic Direct TV, yet they kept charging us for over a hundred channels we didn't have. We had the basic DSL, and they kept charging us for the higher packages. Each bill we got for a period of four months was higher and higher.
We called them upon each receiving each bill and they wouldn't even work with us - they kept avoiding the subject and trying to find clever ways to turn are attention elsewhere. After much pressing and waiting, we finally were able to talk to the manager, and we were promised that the overcharges would be dropped and they did apologize for their mistake. YET, bill after bill, more charges occurred for services we weren't even receiving. We kept calling, and kept getting the same shady responses. We had basic direct TV, for $30 a month and DSL for another $30 and the last bill we received was around $300 bucks for one month of service! Last bill was two hundred, and we paid it thinking we would get a credit added to our account. Boy, where we wrong!
We've recently disconnected our services, and my wife and I are thinking about contacting a lawyer as we suspect more bills will arrive charging us for services we don't even have considering how this company works. Taking this to the law shouldn't be a problem since we have all our receipts providing proof and other evidence. Oh yeah, once they even called when we had absolutely no HBO and turned it on while we were on the phone to try to convince us that the HBO was a percentage of our charge! The are scamsters, liars, cheats, and greedy. They will try to take every red cent the can get from you. They treat you like you don't any better and try their damnest to deceive you. Stay away from Qwest! It's not worth it!
     
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Posted by Anonymous on 2007-06-23:
I don't understand why you paid the bill for $200 if you were having so much trouble with their billing. How could you expect them to credit your account when, as you say, they screwed up every single bill so far?
Posted by Starlord on 2007-06-23:
I agree wholeheartedly on the comments on Qwest. We put up with them from the moment US West sold the lines in Arizona to Qwest. Lousy service, impossible to deal with company, constantly told it would be years before we could get DSL (as it took years to get 911 service, even though we were charged on each phone bill for maintenance of the 911 system) Finally, they charged us $500 for a cell phone that never made or received a call. It was a relief to tell them to take their lines out of our house.
Posted by Anonymous on 2007-06-23:
There on a Quest.
Posted by Anonymous on 2007-06-23:
I also have Qwest and agree that they are one of the worst companies to do business with. If there is a question about the bill, I can call multiple times and I will always get a different answer. Unfortunately, I don't have any other choice, except Comcast, which in my opinion is worse.
Posted by Anonymous on 2007-06-24:
justcuz, not to be a smart a$$ but have you just tried turning off the TV? I did and found a whole new world a pretty nice one to.
Posted by Anonymous on 2007-06-24:
Lidman, I don't consider you to be a smart a** by any means. I use Qwest for landline phone service and internet, but I get your point. I don't watch much TV, there's only a handful of shows that I do watch and it's nice to catch the news in the mornings. I agree, there is a lot more to do with one's time then watch most of the drivel that's on the tube.
Posted by MizLiz on 2007-06-29:
Funny...I've never had any trouble with Qwest here in Washington state. I have two business lines, and everything's been fine. In fact, I just dropped Comcast phone and will be getting rid of Comcast Broadband for bundled phone & internet at half the price I'm paying now.
Posted by Ladderman on 2007-08-12:
Beware of what you are doing. You might get what you are paying for. You can talk down Comcast all you want, but all I saw was price. How do you know Quest is going to be as good? Worth the headache?
Posted by Ifly on 2008-09-05:
My Sister is having huge over-charges on her Qwest DSL / Direct TV bundle. She had initially confirmed with three different salespeople that charges would be $115 per month. Actual charges have ranged from $175 to $200!! Outrageous! Repeated calls have only dropped it to around $150. They don't even know what some of the charges are for, and keep passing the buck. Looks like quite the bait and switch routine.
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DO NOT USE THEM!!!
Posted by Mseyz_15 on 09/12/2011
MINNESOTA -- Qwest supposedly wired my apartment building therefore I am forced to use their service. The wiring job was awful. There are at least 8 phone line jacks in my apartment, however, I had to choose ONLY one to use when my internet was connected due to the crappy wiring (I'm the first person to use the internet service in this unit as they are new apartments). Their prices are ridiculously high. I was away for sometime and came back to my internet and Direct TV not working. Clearly it was due to something I did not do and they would not give me credit. The DSL was out because a prior service technician knocked my line out on accident. Since I was not there for months to know exactly when this occurred, they would not give me at least some credit for them messing up my connection although I was paying for a service that was not working. Another issue is I sat and waited for repair for the 4 hour time window. I find out I'm the only repair ticket for the morning for this technician who calls me 15 minutes past the window time only because I called to company to find out what was going on. He apologized and told me he couldn't gain access to my box because the office was closed. Had I known that is what he needed I would have scheduled it at a different time. Other cable companies have told me to make sure the office is open, why couldn't Century Link. Waste of my time. Waste of their money. DO NOT USE THEM!!

Also, it would be nice if their business office was open beyond 5 pm daily. Somewhat hard to spend 20-30 minutes on the phone with customer service when I have to work.
     
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Don't Be A Sucker- Do Your Research- Take The Bad Reviews Seriously!
Posted by Shoulda read ba reviews on 03/26/2011
I have read most of the reviews on here and boy do I wish I had done my research before calling Qwest to order service. My problem with Qwest goes back to well over a year. If it weren't for the fact that I am trying to purchase a new home in the near future, I would let this account go bad because I am seriously being ripped off by Qwest. I will make this short. I ordered Qwest for the first time last spring 2010 but only ordered internet. Some how, when I got the bill I noticed I was being charged for phone service as well. I called them and told them to please remove the charge and any phone service because I didn't ask for it. The representative said she would note it in the account and asked that I pay the internet charge immediately so I did. I made a phone payment with her. The following month I got my new bill with the phone service charge on there again. Now I had a new charge plus the old charge on the new bill. I called them again and then the representative told me I had to call a separate number for the billing department and she couldn't transfer me because it was already closed. I called the next day and the representative said she would take care of it immediately. I totally relied that she would but guess what?! The damn bill came again the following month with the stupid charge on there again. Three months of phone service now at this point tacked onto my bill. WTF! I called the billing department again and the representative read my account notes and said " I am so sorry you have gone through all this trouble. I cannot believe it's been this many months and this has not been taken care of for you. I will help you with this and take care of it immediately. You should be getting a credit on your next bill." Wow, I'm super thrilled because the new representative I talked to sounded very nice, professional and honest. That was my feeling talking to her. Boy was I wrong again! Next month's bill, same situation.

I should have gone with my first instinct last month and just requested the service disc. but I didn't think it was fair that they would make me pay for a service I didn't have. Long story short, it's the end of March 2011 and my bill issue has not been resolved. Instead what happened was they closed my account, created a new one so they could use a different account number since I didn't have phone service. What did they do instead? They charged me $25 for "changes to my existing service" and a $35 restoring fee for my internet. Mother efers!
     
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Posted by Skye on 2011-03-26:
We have Qwest, and had one issue, which they immediately resolved, and gave us our internet price for life.

Either you like them or you hate them. Sorry they are not working out for you.
Posted by Qwest on 2011-03-28:
Hello, Steph from Qwest here. I truly am sorry you went through so much to just have internet only service. Please email me at talktous@qwest.com with your bill phone number and bill address and I will review the final bill for the old number, and your starting bill with the new number as well as any related phone charges.

thank you

Stephanie Lake
Manager, Talk To Qwest Team

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

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