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Qwest Bundle Packages Consumer Reviews - Page 2

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Billing/Customer Service
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MINNEAPOLIS, MINNESOTA -- Some time in 2006 my husband and I signed up for bundled services with Qwest for our internet, landline and Direct TV because we were told it would only cost us $99.00 per month for all three. The bill actually turned out to be $137.00 per month after they were done taxing and fee-ing us to death, but I didn't complain because we had a 2-year contract and: (1) we're stuck; and (2) I could afford it.

Come August 2008, the price of everything continues to rise and we start looking for places to save money. My husband called up Qwest to see what they could do to lower our monthly payments before we were forced to cancel our services. To my surprise they offered us $10 off our DirecTV, took the bells and whistles off the phone (i.e. caller ID/waiting etc.), 3 months free Starz & Encore and 6 months of free internet...woo hoo! I thought wow!

Our September bill came in the mail and my head about came off—the bill was $30 more than the previous month? What?!? When my husband called Qwest to find out why the bill was more, he was told it was because when they reduced our phone package we lost our bundled savings. That didn't seem right to me. If the bells and whistles after taxes and fees were about $50 per month and the new phone without the fancy stuff was no $30 per month, how could the bill have gone up rather than down?

I called Qwest a couple days later and guy told me that we were being double-billed for our DirecTV so that DirecTV could sync up its billing cycle with Qwest and we'd now be paying a month ahead rather than a month behind (how convenient!). I had noticed on our September bill that we had been charged for the internet and when I asked him about this, he informed me that it could take 30 to 60 days to go into effect.

I asked why it took so long for this feature considering they had already made the other changes—his only response was that this was a new benefit and the previous person we talked to probably didn't fully understand it. He said we couldn't “back date” the “order” because the “order” for the free internet hadn't been filled yet, but that it was scheduled to be done by the end of September and before our next billing cycle.

Fine. Obviously there wasn't much we could do but pay for what we were told would be free, plus the double bill of the DTV and wait for the “free” part to eventually kick in. It is now October, our new bill came in the mail today—this is the next billing cycle the representative referred to and still Qwest has failed to make good on its offer for six months of free internet.

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Terrible Customer Service
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TUCSON, ARIZONA -- We have been customers of Qwest for 5 years. Qwest Bundle and cell phone service is very poor. Recently we added a cell phone. A couple of weeks into our contract I called customer service to see how I can check my text charges since our initial plan did not have unlimited text, our balance was $14.65. The customer service representative recommended we changed to unlimited text for an additional $5.00+ and then the following month will be $20. I asked if I had to pay the $14.67 balance and then the $20 for the remaining two weeks. He said no - this will backtrack and all your text message will be covered. He said it will be effective immediately - so I changed plans and started texting.

Well it was not effective until 2 days later, when I received my bill, I was charged $40 for the first two weeks' texts message and $20 for the first month unlimited text. I called, the customer representative I spoke to said the guy I changed my plan with was new and was wrong. However, I had to pay for his mistake. I asked to speak with a supervisor, she said it would not make any difference, I was on hold for 30 min. The supervisor was rude and would not even listen to my problem, he said the representative I was just talking to had no way of knowing if the guy I made the changes with was new or not and I had to pay.

So I decided it was not worth the time and paid the huge bill. One week later I received a letter asking me how they can help - Qwest assist is all about you. So I called to at least let them know I was not a satisfied customer and will be moving to a different provider. The customer representative ** was very nice, transferred me with her supervisor, she listen to my experience, apologized for the wrong information I was given when changing plans and awarded me a $40 credit. However, their system was down and they needed to call me later with a confirmation number for the credit.

Well, a month later, no call and no credit. I called and was not able to find ** the customer rep said he can see the note from our last conversation and could see I had a $40 credit approved and w/ initials for a supervisor. He asked me to hold - 10 minutes later he comes back on the phone and said he spoke to the supervisor that initialed the credit and she did not remember our conversation, so I was not going to get my credit. Bad customer service, rude and a waste of time. We are changing providers.

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Do Not Order a Bundle With Qwest!!!!
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We moved in August and I decided to try DirecTV instead of cable which I had had for 10 years. Qwest was promoting an $89.99 a month bundle with phone service, internet and DirecTV. I should've known from the start. It took me over and hour on the phone to get signed up. Although the customer service representative was very nice, he seemed to have no idea what was going on. He told me that everything is completely different in each state so it takes them forever to figure things out.

To make a long story short, I have spent over 10 hours of my life in the last 5 months on the phone with Qwest and/or DirecTV. My bill each month has been at least $140 when it should be around $100 with taxes and fees. Qwest blames it on DirecTV and DirecTV blames it on Qwest. THEY ARE OVERCHARGING ME AND I CAN'T GET ANYONE TO TAKE CARE OF THE PROBLEM.

DO NOT USE THEM UNDER ANY CIRCUMSTANCES!!! It will cost me $400 to get out of my contract, I may do it because I can't handle the stress anymore when my bill comes. I can't waste any more time on the phone with these people. If you are going to try to have 2 companies work together, FIGURE YOUR STUFF OUT BEFORE YOU TORTURE US!!!

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Don't Do Business With Qwest
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PHOENIX, ARIZONA -- We unfortunately contracted with Qwest on a bundle package, 11/2008. We were told we would pay $90 a month, lifetime for phone, hi-speed internet and DirecTV. Our first bill arrived and was over $350!! We were NEVER told we were locked into a 2-yr contract on the internet & TV, NEVER told they bill a month in advance and our bill has NEVER been $90. Does this sound familiar to any of the numerous Qwest employees I have spoken with? I have been fighting with them since 11/08 and it is STILL NOT RESOLVED.

I thought my latest encounter with someone in the Loyalty Dept. was going to do the trick...wrong. I received the current bill & it is well over the $25 per month I was promised for JUST phone service; internet is still included and DirecTV that I specifically asked be separated and dropped to the basic package. If I dealt with my clients like this, I would lose my license.

The saga goes on and on because they will not provide you with a means to contact the person you speak with AND you get a different person every time in different states which means you have to recite the problem from beginning to end each time you call. I will do everything I can to bad mouth Qwest and their supposed "services". My contact name says it all....BARF.

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Incompetent and Uncaring Idiots
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When we moved from Arizona to Florida last spring, I canceled my bundled phone/internet/DIRECTV service through Qwest. I received a final bill that included DIRECTV service for the month after our move. When I called Qwest, I was instructed to send them a reduced amount, which I did. For the next five months I heard nothing from them although they had a forwarding address and a cell phone number.

This week I got a threatening phone call from a collection agency, insisting that I still owed Qwest money. When I called Qwest I told that I had been given incorrect information about my final bill and the only way they could assure no further dunning phone calls was to pay with a credit card or a debit card.

Obviously I'm not going to give these crooks my checking account information, so I paid with a credit card. (Oh, and there was a $4.00 service charge.) The charge hasn't shown up on my online credit card account so I called Qwest back. They tell me the charge has been removed from my account but I have to wonder since they STILL didn't have my new home address or new land line number on record. Do these people keep records on 3 by 5 index cards? Maybe they try that new "computer" thing. It can't be worse than whatever they're using now. Morons.

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Snake Oil Sales
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I receive a monthly bill that is worthy of a snake oil salesman in the ways that sales agreements have been stretched into money-grabbing vehicles for Qwest. The monthly charges are always higher than those that were proposed by the telephone agents, and it seems like these charges were frivolously chosen to gauge just how much larceny I will pay for without complaining.

Qwest, which is built on the remains of Pacific NW Bell, abandons many years of honest service, in favor of charging more than agreed-upon charges, and "bundling" in "SERVICES" that were not authorized. My calls to complain of past overcharges are always answered by polite ladies and gentlemen, who end by tacking more charges onto future bills. Each monthly bill brings a new surprise, and a reason for outrage. They are successful, because I am outraged.

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Don't Get Qwest! Buyer Beware!
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I decided to switch providers due to the high cost of Qwest and the unreliability of the high speed internet services. I canceled the services so that I would only owe the last month's bill, which was about $150. To my surprise, they sent me a final bill of over $300. They are charging me for a month of services that I did not have.

According to them, DirecTV is prepaid by them and that billing time frame was two weeks prior and they had already paid that. They won't prorate it and if I paid for the entire amount, I would have to wait six weeks to get my money back, if I ever got it back. Needless to say, they can't justify the remaining amount. How can I possibly owe a whole month's worth of service when I didn't have that service?! I have yet to get a plausible explanation. When I called to get clarification, their little customer service representative was very rude and condescending.

They will never get my service again. I believe Qwest is over-billing and should be investigated by the Attorney General in Arizona. I just might contact them and get the ball rolling. This is crazy! Whatever you do, look somewhere else for these services and save yourself a big headache.

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Customer Beware Of Qwest!
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QUEEN CREEK, ARIZONA -- I have service with Qwest. They convinced me to get their bundle services. When I moved they said I had to change my current internet service to a different service that was more money. They said, the previous service was not available in that area (only a few miles up the road). Now I am back to the previous service. How? I don't know. They sold me equipment. I get huge bills - 1,400.00. When I enter into a payment arrangements, they make mistakes and then blame it on me. They are not willing to work with you and treat you as if you were a child. Someone needs to investigate this company. It is a scam.

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Price Quoted is Not Price You Get
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MINNEAPOLIS, MINNESOTA -- The "Bundle Deal" that Qwest offers is meaningless. When you agree to the deal, you are given a price that they do not deliver. When you call to complain, they tell you that a third party - they have no control over sold the rate to you and that you are stuck with the deal. The people who sell you the "bundle" have Qwest written all over their kiosk, their business card, etc., but Qwest denies that they have any control whatsoever over what they said or did. When you contact DirecTV, they tell you the same thing. It is a scam. I purchased a "bundle" for $132 a month, but have been billed almost $50 more. I signed up for two years, since it was such a great deal and am now stuck. Buyer beware. These are bad people and bad deals.

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Total Global Incompetence
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MARICOPA, ARIZONA -- Ahoy! If you sign up for the Quest Bundle, you will be stuck for $400~ US Bucks worth of babble English from all over the world of total incompetence. If you plan to spend your time explaining that everything is installed incorrectly and your HOA threatening you with a fine that the antenna has not been not approved and incorrectly grounded to your gas line. Welcome to the Quest bunglers and then find you are not happy with your service after twenty five calls, they will just hang up the phone. And like me, trying to FIRE them and can't.

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Qwest Bundle Packages Rating:
21 reviews & complaints.
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