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19 Reviews & Complaints

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Why Not To Buy Ryobi
Posted by J ros on 01/21/2010
I just bought a Ryobi Whipper Snipper today I get home I have the fuel ready I put the fuel in. Prime it 10 times like instructions.

I no tools do not start first time so I have this in mind.(It was my job for 6 months to use these tools).

I try to start this tool and I fails to start 32 pulls(i no this because I had a bet with my mate how many pulls it takes me to start it).

Then 2mins into the use a small bit of grass stops this poor bit of machinery in its tracks.

I cleaned out the grass and tried again and again I left it for 30 minutes tried again nothing checked fuel checked spark still nothing?
This has to be the worst bit of machinery I have ever used and I have electric Whipper Snippers spoke to a few ppl and they say the same thing.

Do not buy any Ryobi products at all. I think the Japanese need to pull there s*** together. There whaling ours seas ramming our boats and been making s*** products for last 30 years. I will for now on make sure every single thing I buy and my mates is not Japanese and I mean including food everything.

Message is here I'm a stubbin prick and will create myspaces facebooks anything piss you off.

Now I paid 158 dollars for this.

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Posted by jktshff1 on 2010-01-21:
Keep you boats out of the way of the whalers.
Posted by Anonymous on 2010-01-21:
I think his boat is already way out of the whalers, Jkt.
Posted by jktshff1 on 2010-01-21:
From the looks of the pictures of the incident I believe he is referring to, the boat is on the bottom. http://www.theage.com.au/environment/whale-watch/japanese-ship-destroys-whale-protest-boat--ady-gil-20100106-ltp4.html
Posted by Slimjim on 2010-01-21:
I could let the whaling and bumper boats games slide, but now this?!
FYI, Ryobi is a CHINESE manufacturer (go figure). I know this because I have a table saw I was just thinking of selling by them and I saw it on the tag as I was reviewing the specs. Actually, for a $99 tool it worked pretty good. Perhaps their shortcomings are in gas power tools.
Posted by Starlord on 2010-01-21:
The next to last sentence was totally incomprehensible, is that in Esperanto? "I no about tools?" You might know about tools, but your English leaves much to be desired. If you are in an ESL situation, I apologize, but if you were born an English speaker, I think you slept through English class.
Posted by bcd on 2010-01-21:
Good luck shopping for audio and video products now that you don’t intend to purchase Japanese manufactured products again. My Ryobi power drill (made in China not Japan) works great.

It makes no sense to judge an entire country’s products (or even a single company) based on one item.
Posted by Anonymous on 2010-01-21:
I am thinking that the lad is from Australia or New Zealand and doesn't know much about tools or geography.
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I'll Never Buy a Ryobi Drill (Or Other Product) Again
Posted by Backtenr on 10/31/2013
Purchased a Ryobi drill a few years ago. I wanted my own drill and small tool kit so I didn't have to rely on my husband's things. Shortly after, I had to purchase a replacement battery. Tried to recharge the battery last week and now the charger doesn't work. Went to Batteries Plus (no replacement available), went to Lowe's (they don't carry that brand), went to Home Depot (nothing available); purchased a charger from Direct Tools Factory Outlet (ended up with some other Ryobi 9.6V recharger that doesn't work with this battery. Called customer service at Ryobi ~ comment was "I'm sorry, it isn't made anymore and there is no replacement." No offer to exchange or give partial credit for this drill that probably hasn't been used 20 times.
So, I guess I throw the drill away and buy an electric one. You can bet it won't be a Ryobi.
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Posted by FoDaddy19 on 2013-10-31:
products go out of production all the time. If you bought a product towards the end of its lifecycle then there's it's just a case of bad timing. In the computer industry for example this kind of thing is *very* common. A manufacturer my only make a motherboard with a specific socket for two years, then come out with a replacement which isn't backwards compatible. Same thing happens with other products as well as you found out.

Incidentally, I just checked on Amazon, they have several Ryobi 9.6v batter chargers available.

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Radial Arm Saw
Posted by Chiefandvictoria on 04/12/2013
CALHOUN, GEORGIA -- Date of calls with responses.

3/27/13 - Me: Have recalled Radial saw Ryobi (Melanie): Will send box with return instructions;

4/1 - Me: Instructions: Seal box. Leave on porch. What next? Ryobi(Odessa): We'll pick up;

4/3 - Me: When? Ryobi (Jane): We'll pick up 4/11;

4/12 -Me: Why no pick-up? Ryobi (Odessa): Don't know. Me: Suggestions? Ryobi (Odessa): Don't know;

4/3 - Me: Hi Consumer Product Safety Commission (CPSC) can you help me? CPSC (Sandra): We'll check and call back.

4/5 - Me: Hi CPSC can you follow-up? CPSC (Michael June - boss of Sandra)Will check and call back.

4/12 - 9:05 A.M. Me: Hi CPSC can you follow-up? CPSC (Mariela), I'll connect you to Michael June. Not at his desk. MJ will call back.

4/12 - 3:17 P.M. Me: Hi CPSC, Michael June please. CPSC (Mariela), I'll connect you. CPSC (Michael June), Ryobi is going to pick up recalled motor. Me: When?. CPSC (MJ): April 11th. Me: Today's April 12th. CPSC (MJ): I don't know. Me: Your bosses name and number. CPSC MJ: Vivian Forrest (301-575-1287).

4/12 - 3:35 P.M. Me: Hi, can you help me? CPSC (Forrest): Attitude of why are you calling me? Question's answer: Basically "no". Me: Your boss name and number please. CPSC (Forrest): Sonia Dua but I can't give out her number [Federal employee who works for taxpayers but can't be bothered with you}.

4/12 - 4:02 P.M. Me: Hi, can you help me? GA Senator Chambliss (Mimi - (202) 224-3521)), We'll look into it.

4/12 - 4:05 P.M. Me: Hi Atlanta Journal Constitution, did you know federal employees can't be bothered with giving out superior's telephone number? AJC: We'll look into it.

Suggestion for you, the reader: If the name written on the tool is RYOBI. Look into it all you like but N-E-V-E-R buy RYOBI.
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Posted by trmn8r on 2013-04-13:
Your complaint appears to be against the Senator, the newspaper, the CPSC and Ryobi.
Posted by madconsumer on 2013-04-13:
i own several ryobi tools. for the average prosumer home remodeler, they are wonderful. great price and great value.

as for the recall, it was not clear of the recall issue. why was the tool recalled? shipping is a different thing.
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Absolute Junk Get Off the Planet !!!!!!
Posted by Gottliebramalea on 04/09/2013

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Posted by Don on 2013-04-10:
Secret to starting all these 2 cycle trimmers:
1. Pump the primer 7 times

2. Turn Choke on full

3. Hold trigger and pull starter cord until engine
sounds like it is trying to start

4. Put choke to middle position

5. Hold trigger and pull starter cord, trimmer will start on first pull

I know starting these 2 cycle trimmers is frustrating, but they are all the same Ryobi, MTD, Toro, etc. Ryobi is no better or worse.
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Ryobi support stinks
Posted by Ryobi-support-stinks on 08/26/2011
SUBJECT: Power tool parts inquiry — MODEL NUMBER: Rvi2000
08/26/11 23:08: I doubt you really do Tom. The good news is that you won't last long in your role with this type of support. Think about it, how much would it have coat the company to keep the customer happy versus how much it costs gains new customer?. Penny wise dollar foolish. Also, studies show that one unhappy customer tells 10 people. That's a lot of bad press. I guarantee you that with the internet, I will tell more than 10 people about Tom C. And Ryobi support.

Hope your feel good about saving your company $10. Oh, you should shown your manager this one before he reads it on the internet. Have great day! You represent a Chinese company real well. They'd be proud.

08/26/11 09:20:

We are sorry you feel that way.

If you change your mind and we can be of any assistance to you with our products in the future, please do not hesitate to contact us again.

Best regards,

Tom Clinkscales
One World Technologies, Inc.

08/25/11 21:41: Gee thanks for standing behind your products Tom! I too am in the CS business, and would at least make a reasonable offer to keep the customer happy. I guess I'll return it a buy a Honda generator after the storm. Best wishes

08/25/11 10:10:

Thank you for your purchase of a Ryobi lawn and garden product, and we are proud that you have chosen Ryobi for your lawn and garden needs.

Owners manual downloads are available on the Ryobi home page under the SERVICE & SUPPORT link. A printed copy can be obtained at no charge by contacting Ryobi customer service at 1-800-860-4050.

http://www.ryobitools.com/product_promotion/discontinued_manuals/generators/RYI2000T_413_trilingual. pdf

Replacements for missing items from floor model or display purchases can be ordered through the master parts distributor Gardner, Inc. in Columbus, OH at 1-877-545-4110.

Best regards,

Tom Clinkscales
One World Technologies, Inc.

08/24/11 21:52: Hi,
I just purchased the above generator from Home Depot, and due to the impending hurricane, the only model left was the floor model. Unfortunately there was no box or accessories.

Can you please send me an owners manual and the accessories, kit that comes with this generator. Thank you so much.

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Posted by trmn8r on 2011-08-27:
I don't see why Ryobi should bear the cost of the items they already sent to Home Depot, and were carelessly discarded by its *American* employees.

When I take stuff out of a box, I put the box in my basement, often with the unneeded items still in it. Then I can go back later to get them. That is what HD should do.
Posted by Starlord on 2011-08-28:
You buy the floor model of an item, understanding that it is a floor model, and want the company to invest money in your plight? It is not the company's fault! As for keeping a customer, you made the choice to buy a floor model with no box, paperwork or accessories, probably at a reduced price, and expect the company to fall all over itself to keep your good graces? Lotsa luck.
Posted by At Your Service on 2011-08-28:
This complaint, IMHO, is absolutely bizarre. The O.P. is upset because the manufacturer isn't sending accessory parts and a manual for free?! Why would anyone assume that they were entitled to such items for free when the purchased a floor model? The fact that they were kind enough to provide the O.P. with information regarding downloading the manual and finding the parts catalog on-line is reasonably decent service.
Posted by Anonymous on 2011-08-28:
The complaint should be with the store. An option was provided to obtain the manual and accessories kit. If you want it for free then Home Depot should be the ones to provide it. RYOBI provided the parts once, in the complete package. They shouldn't have to suffer a loss because Home Depot didn't provide the parts and manual that they probably have laying around in the receiving department somewhere.
Posted by max on 2012-06-26:
Haha... guess I'm not the only customer Ryobi burned through Tom. This was my experience with a chainsaw I purchased through Ryobi.

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Ryobi Lawn mower -- stay away
Posted by Willyhank on 07/18/2011
I have made the mistake of buying one of Ryobi's electric lawn mowers (from Home Depot), which I used approximately six times before it shorted out and had to go to your service center for repairs.

It has now been there for more than one month, and I was told it may be another 3-4 weeks before I can get it back -- this is during the mowing season-- which makes it difficult to take care of my lawn.

I was told when I took it in, that this type of machine is in the shop frequently and because of that replacement parts are backed up. At this point I anticipate this machine will be back into the shop many times over the next three years of its' warranty.

I am surprised at what appears to be faulty engineering and hope this is not an example of the quality of the rest of the Ryobi product lines.

Anyone thinking of purchasing a Ryobi lawn mower should think twice. The warranty sounds good, but if it spends an inordinate amount of time 'in the shop' --- what good is the warranty after all.
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Posted by Anonymous on 2011-07-18:
We have Ryobi power tools and they are excellent (according to my hubby, anyway). Shame the electric mower is so flawed. Thanks for sharing.
Posted by maddalena on 2013-07-23:
We also bought this lawn mower from home depot and are very disappointed in it. This is only our second year with it and now the battery is finished will not charge anymore. Not happy do not buy. Will go back to gas.
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Bad to Good
Posted by Mag 1 on 03/14/2011
Had my battery charging over night (they are older and it takes a few hours to fully charge)Awoke to smell of burning electric and plastic. Discovered the charger and battery smoldering and all melted. Called Ryobi cust service On hold for 15 minutes before a person came online. Was immediately cut off. I called back and again was on hold a while. Service representative came on and I relayed the situation. She said that someone would be in touch w/in 72 hrs. That time came and went so I called back. The person I needed to talk to was at lunch and he'd call right away. He didn't. I shot off an e-mail to 2 Ryobi marking addresses I found. I got a call from an engineer w/in 2 hrs. He could not have been any more accommodating. They are sending out replacement batteries and a charger. As he was an engineer, I inquired about my possibly looking to go lithium in the future. He explained this to me and offered to also set me up with lithium batteries and a charger. I started out displeased but now feel that Ryobi has backed their product to my fullest satisfaction.

Sorry to read that others did not have that experience. Perhaps things are changing for the better. I plan on staying with Ryobi as until this situation, their products have served me very well.
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Posted by MRM on 2011-03-14:
Canucks, you're on the roll!
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No customer service
Posted by Bluetimes on 12/07/2009
No customer service and can't contact corporate office.

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Posted by Anonymous on 2009-12-07:
... backstory?
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Biscuit Joiner - DBJ50
Posted by Bigal1234 on 11/25/2008
Ryobi cancelled this product - can no longer get Biscuits. DON'T Buy Ryobi - It is junk for the novice - no care for customer service.

Bought a rotor till that didn't weork out of box. Will no longer buy anything with that name. Ryobi sucks.

Buy Bosch-Milwaukee-porter cable etc. If you want to get your work done you can not depend on Ryobi.
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Posted by Anonymous on 2008-11-25:
I agree with your post..Im not a fan of Ryobi tools at all

Posted by madconsumer on 2008-11-25:
ryboi rocks! they have great tools.

any biscuit will work with any biscuit joiner.
Posted by jktshff1 on 2008-11-25:
Lamello products will work just fine.
here is their US web site http://www.swissinvis.com/
No, I don't work for them. Just know of them.
Posted by Sparticus on 2008-11-25:
I always thought these looked cool... (Ryboi products in general). Thanks for the warning.
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