ANDERSON, SOUTH CAROLINA -- I purchased a Ryobi Model RY34001 30cc 4 Cycle Power Head Trimmer on July 13, 2011 from the Alvin, Texas Home Depot Store. I paid $149.00 plus tax for this unit. It worked up till Feb. 2012. March 2012, I took it in to their authorized repair center in Alvin, Texas, Gill's Small Engine. I was charged $15.00 plus tax for a deposit. It was not running and it was leaking oil. I picked it up in April 2012 and had to pay an extra $15.00 for it. Took it home and it ran for 3 minutes. It wouldn't start up again.
So I call customer service up and am told I have to take it back to Gill's. Am I totally stupid? I would have to pay a deposit again to Gill's. I said, I'm going on the internet to complain about this and was hung up on.
Power tool parts inquiry - MODEL NUMBER: Rvi2000. 08/26/11 23:08, I doubt you really do **. The good news is that you won't last long in your role with this type of support. Think about it, how much would it have coat the company to keep the customer happy versus how much it costs gains new customer? Penny wise dollar foolish. Also, studies show that one unhappy customer tells 10 people. That's a lot of bad press. I guarantee you that with the internet, I will tell more than 10 people about ** and ** support.
Hope you feel good about saving your company $10. Oh, you should shown your manager this one before he reads it on the internet. Have great day! You represent a Chinese company real well. They'd be proud.
I purchased this leaf blower over a year ago. I have been trying since the date of purchase to use the vacuum attachment on this unit. I have come to the unhappy conclusion that this attachment is a piece of crap. It WILL NOT STAY ATTACHED to the unit. I have even tried duct taping it around the unit and even duct tapping it to the open door. Nothing works. The blow molded part that attaches to the main unit is such a poor design that I'm surprised it ever got off the drawing board.
I can say this with some knowledge and insight, as I am a MOLD MAKER by trade. Some type of locking collar would have worked much better. I know it would have cost more to manufacture, but what is the cost of an unhappy customer? I personally will not buy any more of your outdoor products, nor will I recommend them to any one.
I would take it back back to Home Depot but I know they will not give me a refund. And it's a shame too. Ryobi USED to make such good products. But since the executives on the upper floors choose to outsource everything to CHINA, we consumers are left holding the junk in our hands. Don't they realize that we would gladly pay more for a product that actually works.
I had a similar situation with a line trimmer (weed wacker). After over 7 years of using a great Ryobi product it finally died (cracked head). So I replaced it with another RYOBI (one I thought was the equivalent). I have news for you new and improved does not always mean better. This one only lasted less that 2 years. WHAT HAPPENED?? I tell you what happened, MADE IN CHINA, that's what happened. No more Ryobi products for me.
I'm a home owner doing small work; trim baseboards, shelves. Instead of borrowing a friend's mitre saw, I made the mistake of purchasing a Ryobi 12'' Compound Mitre Saw in Aug of 09. I used it to cut some moulding and some baseboards. I noticed that after approx 15 cuts the blade would loosen. Everybody I talk to says "It shouldn't loosen it should tighten as you use it". Each time, I would disconnect it from the power, remove the blade guard, tighten the blade, replace the blade guard and plug it back in.
I contacted Home Depot and they suggested checking the grips on the blades to make sure they were assembled correctly and are gripping the blade - I did, they are. They then directed me to the Edmonton Ryobi Authorized service center. I did, left it with Can Tech Repair center, called after hearing nothing for two months, the guy tells me "yup it's done, sitting here." I pick it up and he doesn't know what the mechanic fixed on it but it's fixed. I take it home and after 17 cuts it loosens again. I contact Home Depot to replace this piece of crap, they apologize and say it's outside the 30 day window for returns.
I spend 20 minutes searching Ryobi's website for a customer service contact number (everything tries to direct you to email fields), finally find it (in a small font under parts) and contact Ryobi and speak to a sullen, lifeless customer service agent who couldn't care less about my problems. She tells me for a replacement it must go back to a service center to be checked. She tells me I have to ship it at my cost to Red Deer or Calgary, since THEY no longer have a service center in Edmonton (likely the guy got tired of fixing Ryobi power tools). Lucky me. I've spent more time hauling this piece of crap around than cutting things with it.
UNCASVILLE, CONNECTICUT -- I purchased a Ryobi Leaf Blower/Vac from Home Depot for non-commercial use. After a few uses the motor became loose from the unit. I returned it to Home Depot who required that I pay a fee to return the blower to a Ryobi Service Center for inspection. If the unit was found to be defective it would be replaced or repaired and my "Service Fee" would be refunded. The Service Center's report was that some debris had been found in the motor. They also stated that "I" had opened the motor which further voided the warranty. I explained if there was debris in the motor it would have been as the result of using the vacuum attachment (wasn't that what it was for?).
I also denied I had ever attempted to access any part of the unit. They refused to acknowledge my claim and said it would cost $85 to repair it. The cost to buy a new on is $119.00. I requested an opportunity to speak to someone in higher authority but was denied. They sent the damaged blower back to Home Depot where I explained my dis-satisfaction to their CSR. It was of no use. I lost the $30.00 inspection fee but gained the knowledge which reminds me to never buy another Ryobi Product, even though I own several other tools purchased at Home Depot.
I now drive past my local Home Depot to shop at a Lowe's in another town for all of my major household projects. They won the battle and lost the customer.
WESTPORT, WASHINGTON -- If hard starting was the only problem with these piles of junk, I would be thrilled. Concept: Fantastic. Execution: Who ever designed and approved the motor, should be. First motor lasted less than two months. H Depot sent it to a service dealer. The dealer said that it was run without oil. Only problem is that it ran and had oil in it when it was taken back. When I received it back, the PLASTIC cam was shredded and it wouldn't even fire. Bought a "Factory" reconditioned long-shaft trimmer for the motor. Finished out the season.
Started spring clean up, less than an hour, the thing started spewing blue smoke. Shut it off, it just sat there smoking. The cam is fine, bottom end is shot. Working on mounting a Stihl two-stroke on it now.
HOLLYWOOD, FLORIDA -- Purchased this saw from Home Depot last year. Have used it a total of maybe 30 minutes then the blade started to fall out during use. Contacted Ryobi parts thing all I needed was the cheap piece of plastic to fix it. Ryobi call center representative advise that I had to buy the whole shaft for $32.00 and that is the only way they carry it. That is about the same as the price of the tool. Then you would just take the little piece of plastic and replace it and hope it last - "It won't". I hope that enough people read this to avoid these junk tools and stop throwing away their money. DON'T BUY RYOBI.
I have made the mistake of buying one of Ryobi's electric lawn mowers (from Home Depot), which I used approximately six times before it shorted out and had to go to your service center for repairs. It has now been there for more than one month, and I was told it may be another 3-4 weeks before I can get it back - this is during the mowing season which makes it difficult to take care of my lawn. I was told when I took it in, that this type of machine is in the shop frequently and because of that replacement parts are backed up. At this point I anticipate this machine will be back into the shop many times over the next three years of its warranty.
I am surprised at what appears to be faulty engineering and hope this is not an example of the quality of the rest of the Ryobi product lines. Anyone thinking of purchasing a Ryobi lawn mower should think twice. The warranty sounds good, but if it spends an inordinate amount of time 'in the shop' - what good is the warranty after all.
I purchased a Ryobi Wheeled string trimmer from Home Depot. I got it home, fired it up and it is just what I was looking for. Until, I shut it off and tried to restart it. It would not restart until it cooled down. I contacted Ryobi customer support and told them that it was a POS and I was going to return it and never buy another Ryobi Product. They responded with, "Sorry you feel that way." I responded with, "Is that all you have to say?" Their response, "We are not here to engage in useless chat. You made it obvious how you felt and was going to return it." What kind of customer service is that???
No response as to we would like to fix the problem for you if we can. Just they did not want to hear about it. In this day and age you would expect a company to do everything possible to take care of a customer. I promise you I will NEVER! buy another Ryobi product. Buyer Beware if you do!
I purchased a Ryobi line trimmer model ELT1100A from Bunnings at Albury onTuesday the 5th January 2010. After 30 minutes of use it failed to operate. On Wednesday the 6th I returned it to Bunnings & was asked if I wanted a refund or replacement. I said I would like to take another one. They were very helpful. After 20 minutes of use it also failed to operate.
On Thursday 7th I returned the trimmer to Bunnings. I had made my mind up that I did not want another Ryobi product. The staff were stunned with this event & suggested I take another as this was very unusual. I relented. After 10 minutes of use it also failed to operate. I returned it to Bunnings once again & requested a full refund to which I was obliged. I was staying 30 minutes from Bunnings so my extra time & travelling was very annoying. I now have serious thoughts of purchasing any Ryobi products in the future. I suggest a total recall for this model as there is something definitely wrong. I would like to know the outcome of this.