RYOBI - Page 2

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 8 ratings and
21 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
They Are Junk, Essential Parts Are Discontinued After Only 3 Years
Posted by on
Rating: 1/51
MEDFORD, NJ, NEW JERSEY -- This is for Ryobi BC30 string trimmer, but you can expect the same problems with any Ryobi gas powered product. It was hard starting from day one, and never ran at full speed unless it was in half choke. No carb adjustment would fix that. Since being so hard to start, the starter recoil broke in less than 2 seasons. A cheap and easy (but messy) fix if you can do it yourself. This is one of those trimmers that the string trimmer can be removed and other accessories can be attached, like an edger, which I bought for $75, and here in lies the problem. The square end on the mating cables wears out, and the part is not available. The more attachments you buy for this piece of junk, the more vested you are in fixing the power head. DO NOT BUY RYOBI.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
I'll Never Buy a Ryobi Drill (Or Other Product) Again
Posted by on
Rating: 1/51
Purchased a Ryobi drill a few years ago. I wanted my own drill and small tool kit so I didn't have to rely on my husband's things. Shortly after, I had to purchase a replacement battery. Tried to recharge the battery last week and now the charger doesn't work. Went to Batteries Plus (no replacement available), went to Lowe's (they don't carry that brand), went to Home Depot (nothing available); purchased a charger from Direct Tools Factory Outlet (ended up with some other Ryobi 9.6V recharger that doesn't work with this battery. Called customer service at Ryobi ~ comment was "I'm sorry, it isn't made anymore and there is no replacement." No offer to exchange or give partial credit for this drill that probably hasn't been used 20 times.
So, I guess I throw the drill away and buy an electric one. You can bet it won't be a Ryobi.
     
Read 1 RepliesAdd reply
User Replies:
FoDaddy19 on 2013-10-31:
products go out of production all the time. If you bought a product towards the end of its lifecycle then there's it's just a case of bad timing. In the computer industry for example this kind of thing is *very* common. A manufacturer my only make a motherboard with a specific socket for two years, then come out with a replacement which isn't backwards compatible. Same thing happens with other products as well as you found out.

Incidentally, I just checked on Amazon, they have several Ryobi 9.6v batter chargers available.

Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Have Ryobi Leaf Blower Less Than a Year of Use. Will Not Start.
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- Have used this blower less than a year. Will not start. Spent to much time with tech support, did every thing they told me to do no luck... Now they say I need a new corroborator.!! At my expense. Never buy a RYOBI tool. No help from the company. Very rude operator. Asked to speak to someone else was cut off. My bad luck for not buying a name brand product.
     
Read 4 RepliesAdd reply
User Replies:
Slimster on 2012-04-26:
how long did you leave it sitting with fuel in it? I presume this is a two cycle - did you pull the plug to see if it's fouled?
Bill on 2012-04-26:
If you left it sit for an extended period of time with fuel in the tank then you will have this problem. Carburetor needs to be disassembled and cleaned. Most lawn mower shops can do this.
Doesn't sound like a Ryobi problem.
trmn8r on 2012-04-26:
I'd like to corroborate what the others said. I don't believe this is Ryobi's fault, based on what you wrote. Sounds like either you left gas in it and it gummed up, or some dirt got into it and clogged it in a way that can't be cleared out.

A good small engine mechanic is in order to see if it can be repaired.
ccassles on 2012-05-04:
Thanks for the comments. Home Depot, even though the warranty had passed,Made things more than right. Love Home Depot Hate RYOBI Products. Stick with a name brand name, and Home Depot
Close commentsAdd reply
Bad to Good
Posted by on
Had my battery charging over night (they are older and it takes a few hours to fully charge)Awoke to smell of burning electric and plastic. Discovered the charger and battery smoldering and all melted. Called Ryobi cust service On hold for 15 minutes before a person came online. Was immediately cut off. I called back and again was on hold a while. Service representative came on and I relayed the situation. She said that someone would be in touch w/in 72 hrs. That time came and went so I called back. The person I needed to talk to was at lunch and he'd call right away. He didn't. I shot off an e-mail to 2 Ryobi marking addresses I found. I got a call from an engineer w/in 2 hrs. He could not have been any more accommodating. They are sending out replacement batteries and a charger. As he was an engineer, I inquired about my possibly looking to go lithium in the future. He explained this to me and offered to also set me up with lithium batteries and a charger. I started out displeased but now feel that Ryobi has backed their product to my fullest satisfaction.

Sorry to read that others did not have that experience. Perhaps things are changing for the better. I plan on staying with Ryobi as until this situation, their products have served me very well.
     
Read 1 RepliesAdd reply
User Replies:
MRM on 2011-03-14:
Canucks, you're on the roll!
Close commentsAdd reply
Ryobi Wheeled String Trimmer T430
Posted by on
I purchased a Ryobi Wheeled string trimmer from Home Depot. I got it home, fired it up and it is just what I was looking for. Until, I shut it off and tried to restart it. It would not restart until it cooled down.

I contacted Ryobi customer support and told them that it was a POS and I was going to return it and never buy another Ryobi Product.

They responded with, "Sorry you feel that way."

I responded with, "Is that all you have to say?"

Their response, "We are not here to engage in useless chat. You made it obvious how you felt and was going to return it."

What kind of customer service is that???

No response as to we would like to fix the problem for you if we can.

Just they did not want to hear about it.

In this day and age you would expect a company to do everything possible to take care of a customer.

I promise you I will NEVER! buy another Ryobi product.

Buyer Beware if you do!
     
Read 3 RepliesAdd reply
User Replies:
Alain on 2010-06-04:
Go to homedepot.com--'Help'.'Contact us' (800-446-3337) and tell them about this. Even though they weren't rude to you, it makes it difficult for them to sell Ryobi products if the vendor is actively annoying their customers.
bcd on 2010-06-04:
“In this day and age you would expect a company to do everything possible to take care of a customer.”

I would expect that in any day and age, not just the current one.
Dave on 2013-06-30:
When you call for customer service, try starting with hello this is __________ and I have a small problem I hope you can help me with, who am I talking with?
These people deal with disgruntled rude people every day, be nice and polite and you will get treated with respect and get results.
Close commentsAdd reply
Don't buy Ryobi
Posted by on
I purchased a Ryobi line trimmer model ELT1100A from Bunnings at Albury onTuesday the 5th January 2010. After 30 minutes of use it failed to operate.

On Wednesday the 6th I returned it to Bunnings & was asked if I wanted a refund or replacement. I said I would like to take another one. They were very helpful. After 20 minutes of use it also failed to operate.

On Thursday 7th I returned the trimmer to Bunnings. I had made my mind up that I did not want another Ryobi product. The staff were stunned with this event & suggested I take another as this was very unusual. I relented. After 10 minutes of use it also failed to operate. I returned it to Bunnings once again & requested a full refund to which I was obliged.

I was staying 30 minutes from Bunnings so my extra time & travelling was very annoying.
I now have serious thoughts of purchasing any Ryobi products in the future.

I suggest a total recall for this model as there is something definitely wrong.
I would like to know the outcome of this.

Regards,


     
Read 1 RepliesAdd reply
User Replies:
Awhina on 2012-01-17:
I purchased a Ryobi ELT1100A electric trimmer from Bunnings on Dec 2011. The string kept breaking - very frustrating. I too thought I had bought a lemon After a bit of research on the web, I replaced the head with a Litt' Juey head purchased from Mitre 10 for $49. Although I am not mechanically minded,I followed the instructions to replace the head on the back of the packet, left off the nut because it wasn't needed. I now have the best weed-eater ever. After 3 hrs of use weed-eating a steep slope next to my house it was still going on the original string. The weeds were about 3 ft high. Our Stihl couldn't do it. Have a great day.
Close commentsAdd reply
Why Not To Buy Ryobi
Posted by on
I just bought a Ryobi Whipper Snipper today I get home I have the fuel ready I put the fuel in. Prime it 10 times like instructions.

I no tools do not start first time so I have this in mind.(It was my job for 6 months to use these tools).

I try to start this tool and I fails to start 32 pulls(I no this because I had a bet with my mate how many pulls it takes me to start it).

Then 2mins into the use a small bit of grass stops this poor bit of machinery in its tracks.

I cleaned out the grass and tried again and again I left it for 30 minutes tried again nothing checked fuel checked spark still nothing?
This has to be the worst bit of machinery I have ever used and I have electric Whipper Snippers spoke to a few ppl and they say the same thing.

Do not buy any Ryobi products at all. I think the Japanese need to pull there s*** together. There whaling ours seas ramming our boats and been making s*** products for last 30 years. I will for now on make sure every single thing I buy and my mates is not Japanese and I mean including food everything.

Message is here I'm a stubbin prick and will create myspaces facebooks anything piss you off.

Now I paid 158 dollars for this.
     
Read 7 RepliesAdd reply
User Replies:
jktshff1 on 2010-01-21:
Keep you boats out of the way of the whalers.
Anonymous on 2010-01-21:
I think his boat is already way out of the whalers, Jkt.
jktshff1 on 2010-01-21:
From the looks of the pictures of the incident I believe he is referring to, the boat is on the bottom. http://www.theage.com.au/environment/whale-watch/japanese-ship-destroys-whale-protest-boat--ady-gil-20100106-ltp4.html
Slimjim on 2010-01-21:
I could let the whaling and bumper boats games slide, but now this?!
FYI, Ryobi is a CHINESE manufacturer (go figure). I know this because I have a table saw I was just thinking of selling by them and I saw it on the tag as I was reviewing the specs. Actually, for a $99 tool it worked pretty good. Perhaps their shortcomings are in gas power tools.
Starlord on 2010-01-21:
The next to last sentence was totally incomprehensible, is that in Esperanto? "I no about tools?" You might know about tools, but your English leaves much to be desired. If you are in an ESL situation, I apologize, but if you were born an English speaker, I think you slept through English class.
bcd on 2010-01-21:
Good luck shopping for audio and video products now that you don’t intend to purchase Japanese manufactured products again. My Ryobi power drill (made in China not Japan) works great.

It makes no sense to judge an entire country’s products (or even a single company) based on one item.
Anonymous on 2010-01-21:
I am thinking that the lad is from Australia or New Zealand and doesn't know much about tools or geography.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Problems! Problems!
Posted by on
Rating: 1/51
I bought this item from Home depot two years ago. I haven't used it since. The line breaks off or gets slung out so quickly. You're either trying to dig it out of the head or add another string. My gripe is the same as others. Just fix the problem. Please!
     
Read 1 RepliesAdd reply
User Replies:
jktshff1 on 2014-04-29:
What is the product?
Close commentsAdd reply
Absolute Junk Get Off the Planet !!!!!!
Posted by on
SCREWVILLE -- Junk
     
Read 1 RepliesAdd reply
User Replies:
Don on 2013-04-10:
Secret to starting all these 2 cycle trimmers:
1. Pump the primer 7 times

2. Turn Choke on full

3. Hold trigger and pull starter cord until engine
sounds like it is trying to start

4. Put choke to middle position

5. Hold trigger and pull starter cord, trimmer will start on first pull

I know starting these 2 cycle trimmers is frustrating, but they are all the same Ryobi, MTD, Toro, etc. Ryobi is no better or worse.
Close commentsAdd reply
No customer service
Posted by on
FLORIDA -- No customer service and can't contact corporate office.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2009-12-07:
... backstory?
Close commentsAdd reply
Top of Page | Next Page >