RYOBI Consumer Reviews - Page 2

WPB, FLORIDA -- Never, ever buying Ryobi again, if service executives are bonused on providing minimal warranty support they are making millions. These guys deserve a class action lawsuit and Home Depot needs to be co-named. It has been over 3-months and lots of call and emails and I still do not have a working charger for my drill and blower, they keeping tell me asap. It lived in AC comfort and lasted 11-months and was barely used. I just keep calling and writing and hoping for a miracle.

They really need to fire their design engineers and start over, go review the multitude of stories about fires and other recalls of their products and ask yourself if you should ever leave their products plugged in? Make sure you have good home/garage insurance first...

I have 2 40 Volt Ryobi Batteries and 2 Chargers. The batteries appear to be charged as the green light on the chargers glow steady green when the batteries are in them. I had the Home Depot tool department associate test my batteries and chargers and he found the batteries to be fully charged and the charger working correctly. He confirmed that batteries were charged even though the battery charge indicators on the neither battery are operable.

When either battery is inserted into my 40 V Blower and 40 V Expand It Unit and the trigger depressed there is only a 1 second twitch of energy and then nothing. The same happens when I switch the two batteries between machines.

Mr. Tom ** of One World Technologies replied when I asked Ryobi from assistance that they would offer assistance only if I had my sales receipts (from approximately 12 and 18 months ago!)! How many of us keep sales receipts that long? In essence Ryobi has said, “too bad that their products don't work”! I am now left with almost $500 of worthless Ryobi junk!

REDFORD, MICHIGAN -- I purchased a 10in miter saw in March of 2014 from Home Depot. I barely used the thing! I used it a week ago and the fence broke while I was sawing, flew the wood (1x4) 10 feet over. I was going to replace the fence no big deal (roughly $30), but the part where the screw goes in came out attached with the fence. Now looking at the saw, there's a 5in circle where the screw is supposed to go! So I can't buy just the fence, and customer service says there's just a 3 yr. warranty. I'm not a carpenter, this saw was barely used and didn't even last 10 uses. Now I need a new saw and I can say I will not be buying another Ryobi product, EVER.

36V Ryobi lawn mower. Controller died 2 months out of warranty. Bought a new one ($85) it lasted just 6 lawns worth. Battery died. Nothing wrong with the cells, just the battery management. Cost to replace $275. Line Trimmer. Head to dispense line, never "bumped", never fed line right, even with manual handling.

Ryobi battery chainsaw. Started not turning the chain, limited use, medium duty. I opened it up. No clutch. Just a crap powdered metal gear box with a couple of cogs that should turn together but are press fit onto a shaft and when one slips, your chainsaw is stuffed.

Local "dealer" Bunnings. Advice on Li ion battery from the dealer. Run em flat, they don't work right unless you do. Yeah, great advice if we're in the early 90's and using NiCad batteries. Sackable, crap advice otherwise. I told em so. They laughed at me. I complained to Bunnings and Ryobi. They don't give a crap.

ANDERSON, SOUTH CAROLINA -- I received a letter from One World Technologies, Inc., Ryobi regarding a Ryobi leaf blower I had purchased at Home Depot. I phoned the number on March twenty second, two thousand seventeen, and was told that my blower was part of the national recall and to stop using it immediately! I was told to box it up, luckily found a box, and to place it outside my door for pickup on April sixth. I was also told I would receive a new one within ten to fourteen days after they receive mine.

They received my blower on April tenth. After not receiving a new one after fourteen days, I called them back on April twenty fourth. That service agent told me to allow three weeks from the day they received mine. Three weeks passes and I phone them back on May second. An agent with the same name, maybe same person, that informed me three weeks, now tells me an order has not been placed for my replacement unit. What? I ask for a supervisor and get someone's voicemail. I wonder what sort of story I'll be told next, that is if they call me back!

ANDERSON, SOUTH CAROLINA -- RYOBI and Home Depot are total scams with the RYOBI product line. RYOBI is one of the few companies that still require a receipt be kept all 3 years and won't use the product manufacturer date as a means so they can not honor (SLEAZE OUT OF) their warranty. Their representative on the toll-free said that it was because, "if you bought something in 2012 and they replaced it (with another battery that was also poorly constructed so that it wouldn't make its 3 years), that you are SOL."

I'm sorry, but if you have this crappy of a product where it makes sense to the manufacturer that a person would randomly get 2 products that were so poorly crafted that neither could make the warranty period, you have a quality assurance problem. It's a scam and Home Depot needs to recuse itself from RYOBI products. Stay far away from RYOBI. Go with a legitimate manufacturer that has some kind of Quality Assurance program. RYOBI SUCKS! And because of their association with RYOBI, HOME DEPOT SUCKS!!!

MEDFORD, NJ, NEW JERSEY -- This is for Ryobi BC30 string trimmer, but you can expect the same problems with any Ryobi gas powered product. It was hard starting from day one, and never ran at full speed unless it was in half choke. No carb adjustment would fix that. Since being so hard to start, the starter recoil broke in less than 2 seasons. A cheap and easy (but messy) fix if you can do it yourself. This is one of those trimmers that the string trimmer can be removed and other accessories can be attached, like an edger, which I bought for $75, and here in lies the problem. The square end on the mating cables wears out, and the part is not available.

The more attachments you buy for this piece of junk, the more vested you are in fixing the power head. DO NOT BUY RYOBI.

I contacted Ryobi with the following complaint. Their attitude was similar to other reviewers... I'm sorry, but is there anything else we can sell you.

This is more of a complaint than a request for anything other than to have you improve this product. We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasoline weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted.

The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out.

The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it.

Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasoline into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.

So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... the other 75% is wasted time dealing with it.

Purchased a blower with the 40v battery and charger. After two chargings of the battery, it doesn't work. Ryobi refuses to replace charger and battery. Piece of crap from a company that won't back up their Chinese made product.

Totally pathetic website. Tried to register product as instructed but after several attempts could not create an account, almost as if they don't want to communicate with you! Can't even send an inquiry without creating an account. Did like their product but will never buy again because of horrible website and customer service... Must be really bad if you need their service but can't contact them. Bye bye Ryobi, there are other manufacturers out there that would like my business.