NEW YORK, NEW YORK -- Sony sells their Sony Extended Service Plans to a hidden aftermarket company named Service Net that is a nightmare to deal with. I have had two Sony XBR 52-inch TVs fail after just owning them for twenty months and I have a so-called Sony Extended Service Plan on the Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen. Sony Extended Service Plan is written on the front of my service plan in large letters. I had my Sony Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen fail just twenty months after receiving it.
I have paid Sony $350.78 for the Sony Extended Service plan because my Sony Bravia XBR KGL-52XBR4 52-inch 1080p LCD Flat Screen that I paid $3400.00 for failed within twenty months. In addition, I had to spend over a month going through hoops getting it replaced even though Sony knew that it had a bad panel and would fail when I purchased it. In trying to get the latest failed Sony XBR replaced I find out that the so-called Sony Extended Service Plan is not a Sony plan but one that Sony has sold to a very dishonest company named Service Net.
Service Net will not replace the Bravia XBR KGL-52XBR9 52-inch 1080p LCD Flat Screen with a XBR set, in fact they told me that I had three choices: accept a lower quality set Sony KBL55HX729; accept a check for $1575.76 that I do not even know will clear the bank; they would do nothing and I would lose everything. Out of fear that I would lose everything including the $350.87 I paid for what was represented as a Sony Extended Service Plan I was forced to accept the lower quality replacement set. After the nightmare dealing with Service Net I have been trying to get Sony to help.
I have written to Howard Stringer President of Sony, Nicole Seligman Vice President Sony, and Robert S. Wiesenthal Vice President Sony. They can be reached @ Sony USA 550 Madison Avenue New York NY 10022. Ripoff.com, the Colorado Insurance Commission, all of the local news stations in Denver Co. and numerous others.
We purchased a Sony Vaio through an online Purchase during the last week of November 2009. In Feb 2010 (less than 90 days from purchase), we opened the laptop and switched it on, only to find the screen with many black streaks all over. We called the Sony Services and they created a request. After a week we did not hear back from them and so called to follow up, only to learn that they had accidentally shipped the part to a wrong address!! (I wonder how they figured out which part was having issue with the description I gave over the phone though). They cancelled this request and mentioned that they are creating another request for the same.
When we did not get any response, we called back at least 3-4 times after the next 2-3 days and each time we called someone from the support would say either that we would be getting a call from support or that the technician would be coming out to our house to get the laptop repaired within the next couple of days. This dragged on for 4-5 weeks and finally there was one person at the service center who mentioned that the part was backordered and hence the delay!!
When we talked to the Customer relationship manager about the same, he told us to ship the laptop out to the San Diego service center. After we sent it out to San Diego, we got a email response from the technician out there that the LCD screen was cracked and that we would need to pay $500 to fix it. When I called in to find out details, I was told that it might cause $550 or more and they would not cover this as it was a physical damage. I never knew that one can break the LCD screen by just opening or closing the laptop and have not had this kind of an issue with any of my other brands of computers that I owned in the past!!!!
The service technician have to say that the laptop was opened with too much pressure. This is just crazy!! I assume this is how they make money through repairs. I would not recommend a Sony laptop to anyone.
Six weeks ago I purchased a new Sony VGNNW270F laptop. One week ago, the laptop was sitting on the table and my husband moved it 6 inches. He admits to having had his thumb on the screen. Within an hour the screen went "Mondrian-like". We scoured the computer to find out what was wrong but could find no visible problem. We called Sony and sent it back, confident that they would stand behind their product. Unfortunately, that was not the case. According to Sony the screen was cracked internally and was not covered under warranty and would cost $500 to fix.
My husband is an IT professional and has handled hundreds if not thousands of laptops, he has never seen an LCD break this easily. He spent quite a bit of time on the phone with Sony explaining that it had to be defective or clearly too fragile for a laptop. They would not budge. That is their prerogative. I have since experimented with other laptops and have carried them around the house by the lid with my thumb on the screen. I am finding it impossible to break them in that fashion and would likely have to drop it or bang it against a wall to break it.
Clearly the Sony LCD is much too fragile for laptop use. One buys a laptop because it is portable and to be portable requires a certain level of durability - the Sony Vaio does not pass muster. I'm not sure if a $1000 piece of equipment lasting 5 weeks is a record, but it certainly is for my bank account. I will never buy another piece of Sony equipment of any kind after this experience. This was a new model and I've now noticed a few similar complaints and expect there will be more.
They told us they would ship it back; we told them to save the postage and throw it in the garbage. Their advertising tag line is "make. believe" - I now understand it because I now have to "make believe" I have a computer or "make believe" I can afford to shell out another $1000 for a laptop - albeit NOT a Sony.
This complaint is similar to many others I have seen on Sony Vaio laptops. Within three months of purchase the laptop screen began to show a large black void in the upper top left corner of the LCD screen. Sent laptop back to Sony Repair in San Diego and they did confirm the LCD screen was damaged, but did blamed on the owner (me) at which time I told them it had been sitting on a desk and had not been impacted or dropped or pressured in any way to have caused this to happen. Sony did not care when it happened, would not honor their 1 year manufacturer's warranty and wanted $550 to replace the screen.
I refused to pay and they sent my laptop back to me un-repaired. I will never buy another Sony product and will never recommend Sony to anyone!!!
NEW YORK, NEW YORK -- I bought this tv from sony on aug 16th, 2006. It was guaranteed to have clear, crisp colors for 10 plus years. During the first 5 years, I had to have the lamp replaced twice and the optical block replaced because of a blue blob that developed. The picture became increasingly dark to the point where you can't see the tv in the daytime, I replaced the lamp again and it did not help. The tv is a little yellow, hazy, and unclear.
Sony realizes that there are problems with that model, and have offered discounted, replacement sets to many people. I contacted sony, but they will not agree to offer me a replacement set. They want to make me pay 150.00 dollars for an evaluation, without even a promise of a replacement set after I do that. Sony sold me a defective tv from the start and I feel i've paid enough out of pocket expenses and that sony should step up and do the right thing. I paid $2,000.00 for the set and service plan and it has been a lemon almost from the start! Sony stopped answering my e-mails and is ignoring me now. Please help.
Like many of you, after two years you will notice this TV start to display screen issues, where there are horizontal lines and goes away after 15 minutes to 30 mins. Called Sony, they will not stand behind the 100s of complaints they had on this issue regarding a LCD Panel. They will try to give you a discount in buying a new one. This is a joke. Sony used to be top of the line, but no more. Samsung is now leading the pack with quality TVs. I will never be buying another Sony product and hope a class action lawsuit is filed against Sony for a flaw in their design that they will not stand behind. Read the 100s of other complaints in Consumer Affairs against this TV.
I am very dissatisfied about the Sony Laptop and the service providers. I bought a new laptop 3 months ago and one fine day, the laptop screen got crashed. I don't see any reason for this as it is only used by me. I called the Service Centre and they asked me to try external monitor so that I can save my data. I visited the local service station and they checked with external monitor. To my shock, the hard drive also crashed. HOW??? And now they need $450 to repair it. Please help.
NEW JERSEY -- In May of 2003 I received as an expensive gift a 17 inch flat panel computer monitor. It cost $550 and in addition a three-year extended warranty was purchased from Best Buy for another $120. Two weeks ago the monitor suddenly without warning burned out. I called Sony explained that this was a gift. They checked out my home phone number and said, "good news, you registered it with us." They then said they were sending me out a new replacement immediately.
Seven days later I get an email from an unknown sender at Sony which I was unable to reply to advising that without a receipt they couldn't send me a replacement. I called Sony and they put me through the wringer. The person I had spoken to originally ** was no longer available. ** said my monitor was not registered. ** then admitted it was but without a receipt I was out of luck. I ended my conversation with some choice words.
I then went back to Best Buy with my extended warranty. As soon as they punched in the model number the technician said that it was a known DEFECTIVE model and to pick out any new monitor I wanted. He said that Sony was known for its total misuse of customers and that they should have been ashamed of themselves. In any event, I selected a top rated NEC monitor as a replacement. If you are even thinking of buying a Sony product - don't! Way to go Sony, as I hope you love the free press.