[X]
Feedburner count

Sony Vaio Series

Star Empty star Empty star Empty star Empty star
40 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
sony vaio repair????
Posted by SonysucksXamillion on 08/17/2005
My computer had a loose mouse button. It was still under warranty so I sent it to Sony to get repaired. They said it would ake 10 days. I called them after 20 days and was told that it had not even been received. I was promised a call back. NO CALL. Called them agian was told that it was received but was at a new reapir center. Wax promised a call back. NO CALL. Called agin twice a day . Finaly I got a person who said that it was received 17 days prior but had "liquid damage" so the whole keyboard had to be repaired at my cost. The only bthing wrong was a loose mouse button. Last time I looked the keyboard worked. I never received a call, an email, or snailmail about the computer. I finally told them to send the computer back and I would get it repaired. It looks as if the computer was never even touched. As for "liquid damage" That sounds like a way to charge me for a repair that was under warranty. It also sounds amazingly like other consumer complaints. SHAME ON YOU SONY for not 2treating your customers fairly. I hope you enjoyed my business because that's the last time you will get it. I am lodging a complaint with the BBB and the Consumer Affairs Division of Nevada. I wish I had a dog so that I could give Sony what they gave me, CRAP.
     
Add reply


Poor Sony Customer Support - warranty service refused
Posted by Majic on 02/09/2009
FLORIDA -- My Sony Vaio laptop is less than a year old. It has always been hard to open. Recently I opened the laptop and the LCD screen cracked. Called Sony support explained the problem, and how it cracked. I was told that my repair should fall under my warranty as it happened during ordinary use and was less than a year old, unless it was determined that it was dropped or had been abused. To which I stated it was never dropped or abused. So I filled out my repair sheet, even explaining in detail what happened, and posting sticky notes to the places I had my hands on the outside of the laptop and the inside edge of the plastic frame, in the center where you open it, which just so happened to be the same exact place on the screen where the cracks were and Sent to sony for repair. All this also happened when my son, who is a computer tech, was standing there and saw it, and told me exactly what he thought, the hinges were too tight and the stress of that on the screen each time it is opened, with the screen that is not reinforced on the inside, caused it, and sony should handle it under the warranty.

So knowing what he said and what support told me, I felt great, it will be taken care of and I won't have to worry about having to spend money I don't really have right now to get a new one. So I wait to hear from sony. I then receive a notice a few days later, that it was going to cost $529.99 to fix my screen. Highly upset, I Called and talked to "Alexis" in the repair department and all they could tell me was that my screen was broken. I continued to explain, no kidding, that the support department knew this before it was sent out. They refused to allow me to speak to the tech and would only give me his code #3m8, who was obviously not so smart to only be able to figure out what I already knew. Giving me every excuse why I could not speak to the person who actually was working on my laptop. They also insisted it was from physical damage, but could not tell me what, they had no proof of how it happened.

So they argue with me that I abused it. I also told them of my sons obviously smarter diagnosis, I insisted on speaking to all supervisors, they told me I would get a call back in 24-48hours, still would not give me names other than her supervisor greg # e52j and the techs supervisor #3lt. Told they are not allowed to give names. So highly upset that they refuse to honor the warranty, I wait... More than 72 hours later, I get a call from Supervisor David Pham #DO4X. Who tells me nothing knew, only again insisting that I must have shut a pen in it or something, I insisted again, no and repeated everything again, then he said oh yeah I put my hand on it just like you said in notes and that didn't do it because that is not where the cracks are, so you must have had pressure by something on it. Wrong again, the pressure was from opening it, and the weak screen, which I again stated was not my doing, and obviously he is lying because if he put his hands where I said, the cracks are right there. That falls under workmanship and ordinary use. Still refused to honor my warranty. But offered a discount of $400 to fix it. I stated that how could they try and charge me for what my warranty clearly states should be covered. Not to mention that this exact problem has happened before to other customers. And is why they have a bad customer service rating. And that since my son the tech knows what the screen costs and how it is done that charge is way too high. That I and all my family have been sony customers for years, but never again.....never, will any of us buy anything sony ever again. So I was told they would send my computer back. We will see if it arrives in the condition it left.

When I received it back yesterday, as it was suggested by my Tech son, I took it to a local Computer Retail Store, that is currently receiving high reviews for their Techs, to have them look at it. I explained to them how the crack occurred when I opened it and showed them exactly how I opened it. Their Tech Department, stated that they have had the same laptops come in with the same problems, and have heard the same sony repair warranty refusal complaints. The Techs confirmed that the hinges are too tight and because the screen is not supported, since it only has a thin foil lining between the screen and the outside plastic top, it is sony's cheap workmanship on this model that is causing the problems. As Just opening it normally puts pressure on the screen, that's why you can see it bend when you open it because the lack of interior support. Unlike the model # vgn-n250e, that has the same exact lcd screen installed, but it is supported by a steel plate between the screen and the top, so it does not bend when the screen is opened or adjusted. They told us it is an easy repair that should take any computer tech repair shop, no more than about 30 minutes to complete, but it should be covered under the warranty, as it is very obvious by exterior inspection that there was no physical abuse to the laptop

It is also very obvious by looking at the external area around the screen that sony's tech, never took it apart to confirm that there was no damage from abuse, they merely opened the laptop and said yes the screen is cracked and expected us to fall into the rip off scam they are running.

Disgusted...........................

A Former Sony Customer.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-02-09:
Vaio laptops have a history of cracked screens and Sony refusing to replace them under warranty. Apparently Sony uses very thin LCD screens that poorly resist stress. Even just a little too much heat from the laptop will crack one of those screens. Purchase a good replacement for $150-$200 and have your son install it. There are some web sites with detailed installation instructions.
Posted by MrBeanRocks25 on 2009-02-10:
I just purchased a laptop recently, and I am so glad I didn't buy Sony! I recommend that you sell it on eBay for parts or repair. They sell very good there. That's what I did with my old one. :)
Posted by boo on sony on 2009-06-24:
I had the same experience with Sony customer service. I bought a VGN-z540. Sent it in for repair under warranty for a very minor issue that occurred during the course of normal use. Service reps kept repeating that I had dropped my computer, which I hadn't. It was almost like they were instructed to say that. They were gonna charge me $380 to replace the hinge, which they claim I broke (which I obviously hadn't--wasn't even related to the original damage that I sent the computer in for). I didn't pay up, but my warranty was void forever.
Posted by Firoze on 2013-08-20:
No Cracks on my screen, no scratches and finally display problem. The Service center refused to take the warranty they are saying the laptop is dropped or kept a weight on laptop that causes a physical display. I don,t know why they are not taking warranty , without my mistake .
Posted by Dave G on 2013-09-01:
I want to buy a Sony laptop, but their horrible customer service reputation is holding me back. Who has good support. If I bought apple maybe I wouldn't need to rely on support as much. I dropped my iPad under warranty on the subway and broke the LCD, the apple store replaced the unit in 20 minutes.
Close commentsAdd reply

Windows Vista
Posted by Oldsoldier on 12/30/2007
I've written to Sony three times to complain about Windows Vista on this particular laptop and they refuse to offer any downgrades from Vista to XP. I want Sony to fess up that this operating system was not fully tested on this computer and they fielded this machine without proper testing. I hold Windows partially to blame for this, they probably sold Sony a bill of goods that Vista was "good" for all new systems, which it is not.

I only want Sony to offer a downgrade and the drivers for the machine, if they did, this would be one smoking hot machine and wouldn't have the nonsense shutdowns we are dealing with now.
     
Read 9 RepliesAdd reply

User Replies:Close comments

Posted by MRM on 2007-12-30:
Go to Sony website, look for your laptop model, and download the latest drivers and patches for Vista. And also, Service Pack 1 for Vista will be releasing soon to correct the bugs in Vista, such as slow performance. So just hold on tight till Service Pack 1 arrives.
Posted by CrazyRedHead on 2007-12-31:
I heard that sometime between 2008 and 2010 that XP won't be supported anymore by MS. Is this true??
Posted by Anonymous on 2007-12-31:
Like MRM said you need to install the latest drivers and wait for the first service pack. We all tend to forget the when XP was first released it had huge problems as well.

Probably by 2010 XP won't be supported. It will be considered 'old' by then.
Posted by killerklown on 2008-01-02:
Posted by killerklown on 2008-01-02:
Sony has nothing to do with the fact that Vista just plain sucks. That's Microsoft you want to be complaining about. And if you want to upgrade to XP, it's super easy to find any number of copies online.

And yes, I said upgrade.
Posted by Anonymous on 2008-01-02:
Killer is spot on "Vista just plain sucks", until MS releases the first Vista service pack Vista will continue to cause people probelms.

Once The first Vista service pack comes out like PassingBy says you will see MS start to remove XP from the marketplace.
Posted by funman1 on 2008-10-01:
I have downgraded a Sony PCG-384L Version VGN-FZ140E to Windows XP. I have all drivers needed for the downgrade and EVERYTHING on the laptop WORK 100% even the Camera.
One of the hardest things was getting the windows install disc to see the SATA hard drive. I have solved this problem and all others related to the downgrade.
The instructions are not for the faint of heart or the avergae user but it can be done!!!
Contact me at funman1steveAThotmail.com
Make sure the subject line is descriptive so I don't think it's spam.
Posted by Lin10 on 2008-10-12:
I had to return my new Vista Ultimate desktop to Sony. I really believe Vista was released without adequate testing. Mine would not play HDTV, which is what we purchased it for. They are clever at microsoft, they made a agreement with the manufacturers that support would not be thier problem. So if you complain to microsoft, they send you to Sony customer support who have been unable to get my desktop to work as advertised.
Posted by findgold on 2008-10-13:
Yes windows vixta sucks the big one. My 7 year old dell laptop with windows 2000 is faster then my acer aspire5100 which i got last year. now i think my next one will be made by apple because my acer seems to be going bad on me after only 13 months use... seems the cd/dvd and usb ports are becoming disconected to the motherboard and acer only wants $450.00 to fix it.
Close commentsAdd reply

Defective products/poor customer service
Posted by Ropiche on 09/10/2009
My son purchased a computer from Sony Style on line 7/10/09. We received the computer laptop Sony Vaoi VGNNW130 on 7/15/09. He took the computer out of the box and proceeded to connect the battery and plug it in to charge and it would not recognize the battery. He then called Sony support and they were able to get the computer to recognize the battery but it would not charge. He was then told that it was a defective battery and they would priority overnight ship the new battery to him. We left for vacation on 7/18 and the battery had not arrived. Upon returning from vacation the battery had still not arrived. A second call was made to Sony and he was told the battery was on back order and he should get it in 3-5 days. A third call was made when it did not arrive and he was again told it was on back order it should be 3-5 days. When that did not arrive he called again and a replacement battery was found and it would arrive in 3-5 days. That did not arrive a another call was made to Sony and he was told both batteries were on back order.

Once again it should only be 3-5 days for another to arrive. This went on until he left for college. I took over the calls to Sony and got nowhere. I was told on 8/28/09 that a priority service called was placed and someone who could help would call me back within 24 hours. On 9/1/09 I still had not received a call back. On 9/1/09 I spent 5 1/2 hours on the phone, was disconnected 5x and had to start the process over each time to get to the correct person. During all these calls I was transferred from customer relations to Sony Style, I was told because my son purchased the computer on-line, who proceed to transfer me to Sony Cares. The gentleman who helped me told me there were plenty of batteries available, he actually checked 3x to be sure and asked if I would like to order one.

Of course I told him and then proceeded to tell me it would cost 199.00. Needless to say I exploded. A manager came on the line and told me they were unable to send me the battery without payment. I was then sent back to Customer relations. The manager there told me they had found a replacement battery it was in the warehouse and would be shipped to me within, you guessed it 3-5 days. On 9/9/09 I called Sony once again to see why we had not received the battery, I was once again told it was on back order. I blew up, they put my call through as a "Tier 2" call and Danny, from San Diego told me he did have the battery and would priority ship it next day. Well, waiting for a happy ending, you're not going to get it. The battery arrived just as Danny said on 9/10/09, but when my son put it in the computer it did not work. The problem it seems is not a defective battery, but a defective computer. I have already been told that I cannot receive my money back because the 30 day warranty is over, bull I say. Not my fault it took them almost 60 days to send me a replacement part, and they misdiagnosed the problem to begin with. I was on the phone once again 9/10/09, disconnected 3x, 2 1/2 hours later to be told anyone who could help me is gone, I have to call back in the morning. DON'T BUY SONY PRODUCTS!!!!!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by bcd on 2009-09-11:
While I was reading this story I knew it was going to end with the replacement battery not correcting the problem. I am disappointed that Sony customer support incorrectly evaluated this. Are you sure the computer only has a 30-day warranty? All new Sony Vaio computers have a one-year manufacturer's warranty. (There is a 30-day return policy). Good review.
Close commentsAdd reply


Ongoing Nightmare
Posted by Pauls on 01/24/2006
Having spent around £2000 on a Sony Vaio VGN-S3XP plus a further £200 when i allowed myself to be talked into an 'onsite corporate plus warranty' as i travel continuously and need the computer up and going all the time.....

After 6 months or so, the hard-drive began to play up and then crashed on me.... so i dipped into my warranty to be assured over the phone by Sony that the problem was definitely a software problem and the warranty does not cover software! So, i got it to our company senior IT engineer who recovered the data and got it up and going again.... so despite my misgivings and my engineers misgivings about it being software, i began to use it a more and back up more often as the noises were still there.

Then nearly 3 weeks ago, 4 months after the last crash, the hard-drive totally gave up the ghost! Now the fun began....... Now bear in mind i had paid for an onsite 'corporate plus warranty' which i had been told would keep me 'on the road' and that if they could not repair it within 3 days or so, they would send a replacement for me to use....

BUT, here is what really happened..... and bear in mind that every working day i have been calling Sony and G-tronics in Brussels (as Sony don't have a warranty agent in the UK for me to call)at least 5 times every day in order to push things along and to get answers!

Day 1 - I contact Sony who agree that the hardrive needs changing and am given a case ref number and referred to the Sony warranty engineers (G-tronics).... I am also assured that somebody will call me to arrange the call within one day or max of 2 days.
Day 2 - nothing
Day 3 - you guessed it... nothing
Day 4 - yes.... nothing again
Day 5 - having been chasing up both Sony and G-tronics for 5 days, today i am told that the spare part has arrived in the UK from Brussels and therefore somebody will be in touch within one day to arrange to come straight over and repair the computer.
Day 6 - nothing
Day 7 - nothing again
Day 8 - nothing again
Day 9 - nothing yet again
Day 10 - nothing yet again
Day 11 - somebody calls me from G-tronics to say that they had just been told to sort out my case! They will be picking up the spare part tomorrow and somebody will be over tomorrow to fix the computer.
Day 12 - guess what? I get a call to be told that the part had been lost!
Day 13 - nothing yet again
Day 14 - nothing again
Day 15 - I am told that the part has been re-ordered!
Day 16 - (this is today) I am told that the person at G-tronics who ordered the part has been asked to cancel the order and the call out as "other arrangements have been made for the customer"!!!

Don't ask me what these 'other arrangements' are, as nobody consulted me...
Then a few hours ago a mid-day, i get a call from a company of engineers in London who want to talk about my needs for a repair as they have just been told to follow up on my repairs and want to know all about it BEFORE they order the parts!!!

So friends..... day 16 today and nothing but nothing positive has happened and i still am no closer to having my repairs....

Meanwhile, as every day i have been told that 'something' is happening every day for the last 16 days, i have been unable to leave for business trips as I tend to be away overseas for a week each time and i wanted to get the computer fixed..... then i also finally (on day 14) had to also postpone a trip through Europe...

So..... Sony could not care less about looking after customers and do not honor their warranty and will not even send a replacement machine meanwhile so that i can get on with my travels!

If you have any suggestions for me or contacts at very senior level in Sony who might care slightly about customers, or if you know my legal position, then i would be interested in hearing from you at paul@business-support.com

Hopefully, something will happen over the next week or so!! So much for warranty!!

Regards
Paul




     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Pam R on 2006-02-24:
I have a Sony Vaio too, and a 3 year extended warranty I foolishly surcummed to buy. They fixed it once (needed a mother board) - 6mo. later it broke again but they tell me it isn't covered because "liquid damaged the mother board" I didn't spill anything on the laptop, it was on the desk in the bedroom - worked fine one day gone the next. They tell me it will cost $2000 to fix.... we also have 2 sony TV's that broke (neither are even 5 years old yet) - Time to sell the sony stock! Good luck with your problem
Posted by Lin10 on 2008-09-14:
I am having a very similiar experience with my new desktop, they will not take it back saying it is over a month old. For the first month they said they could fix the software, now they say I should have sent it back sooner! I wonder if we could get together and sue them?
Posted by Anonymous on 2008-09-14:
When PC, cell and other electronic companies can't worm thier way out of fixing something they almost always fall back on the "you spilled something on it" line. It's easy for them to claim and hard for the consumer to fight.

Good luck to all of you, try contacting the C.E.O.'s office and let them know you are blogging on the Internet about your treatment.
Posted by boo on sony on 2009-06-24:
Haha, this situation is almost laughable. I thought my Sony service treatment was bad, but I think your circumstance might be worse. I also had a laptop that I sent in under warranty--got the standard "you must have dropped it" line from the 20 or so incompetent tech supporters they continually transferred me to (obviously I hadn't dropped it--like Pam R's, mine's been sitting quietly on my desk). I thought I might have gotten better service by buying their extended warranty, but I guess it was good that I saved my $300. It looks like it wouldn't have helped much anyway. I almost feel as if they're instructed to throw you on this wild goose chase so that you'll eventually give in and give up. Best of luck. I haven't found a solution yet.
Close commentsAdd reply

Sony service sucks
Posted by Aspesisteve on 01/13/2005
SAN DIEGO, CALIFORNIA -- those were the words I typed in my search engine after I had a hunch. A hunch developed after dealing with the Sony customer support center for the VAIO notebook.

These guys told me it would cost $605 to get the up and down arrow key working on my notebook and only then would they replace my faulty mouse pad for "free". They said the keyboard had water damage and it needed all kinds of parts replaced.

It takes several hours on the phone being passed from one dolt to the other in service before they will agree to see the laptop under warranty repair. After sending the notebook you get a phone call asking for big bucks ($605) approval with no explanation at all. I even had to be transferred from the money collector to someone else to learn why they wouldn't honor their one year warranty.

Because Sony by accident sent me two pre paid fed ex boxes, I will be sending the second box overnight stuffed full of my dog's nastiest craps fromt the back yard.

I have patronized sony products for so long that it feels totally insulting to be treated like this. No more Sony for me.

F u Sony
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Refused Warranty or Even Repair of Sony Vaio Laptop
Posted by Jreskin on 08/02/2013
LOUISVILLE, KENTUCKY -- My new (less than three months old) Sony Vaio ultrabook stopped working. It was working fine but stopped completely. no lights, nothing. I called and sent it in under a warranty claim.

I received an email advising that they were awaiting a call and when I called, I was told that the unit showed corrosion inside. According to the technician, this was due to moisture inside and they would not provide any repairs. I asked about the causes of the corrosion and was told it was either because the unit was put into water or possibly, it could have been the result of using the computer from a hot environment and coming into air conditioned space which is entirely possible given that, like many American homeowners, I had central air conditioning. This seems to be a defect of design. Nowhere does Sony warn of the risk of using a computer outside and bringing it inside (which was done constantly as we also have, in addition to central A/C, wi-fi which allows us to work outside and inside).

In addition to the dispute about the design limitations and their statement that they do not cover this because they have no control on the environment in which a user uses his or her laptop, we discussed the replacement of the motherboard. The technician told me to call the parts department and inquire about a new motherboard. Sony does not sell motherboards and I was told to ask Andrews Electronics and Encompass, both of whom are parts distributors but offer sales to retail. Pricing for both companies was the same, about $1100 plus a $700 core charge or more than $1,800. I asked the representative how the motherboard, which was inside a $800 computer, could cost more than twice the price and she assured me that Sony set the prices but it did seem silly. I know that Fry's will sell the same motherboard for around $800 packed neatly inside a new laptop but that seems to be the point, Sony refused to stand behind their product and will do everything in their power to force a consumer to buy a new product.

I called the repair center and number of times and I called customer support and was given the runaround most of the time. I was given different prices for repairs ranging from $1,300 to $1,500 but, in every case, they would NOT provide the service. Customer Service people will routinely apologize for the way I was treated but every time I asked for an email address to send in a statement, I was put on hold for more than ten minutes.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by PassingBy on 2013-08-02:
I call BS on Sony repair and corrosion excuse. I repair laptops and desktops ad in all my years I have never seen corrosion unless a liquid was poured inside or the unit was under water at some point. I have used laptops in high humidity (85%) with no problem at all.

Sony makes very good computer equipment that lasts a long time. In your case it's probably the board that has gone bad.

I suggest that you contact some executive at Sony to plead your case.
Posted by bcd on 2013-08-03:
Sony laptop operating manuals state that operating the product in direct sunlight and high humidity is considered improper handling.

The damage may have occurred when you carried the computer outside because the also manual states:

When your computer is brought directly from a cold location to a warm one, moisture may condense
inside the computer. If this occurs, wait at least one hour before turning on the computer.
Posted by LN on 2014-01-22:
Had nothing but problems with my sony viao ultrabook (SVT-13126CGS). The screen goes blank and then decides to work fine a couple of days later, the hard drive says memory full when there's loads of space and now the touch screen appears locked for some reason. This is my third sony laptop and the others had (lesser) problems too. I won't be buying the sony brand anymore.
Close commentsAdd reply

Sony Produces Bad Quality and Service
Posted by Mancamping on 09/09/2010
I purchased a Sony Vaio vgn nw150 j/s laptop 13 months ago. On the 13th month the Hard Drive died and needs to be replaced. Sony will not honor the warranty past the 364th day and wants me to pay them $499 to repair it.

First off I'm upset that they are selling products that do not last more than a year and are charging top dollar, and you have no recourse. I paid $800 for the laptop and don't feel I should have to pay this every year for a laptop, or even one time for a years worth of lap top. I could rent one cheaper than that.

Sony's products are not good quality. I don't understand why we all think they are a good company because they are not. A few years ago I purchased a DVD player, and just before a years time, it died. I went to return it to the store but did not have the original packaging so they would not exchange it. I had to purchase another one, then put the old one in the new ones box and return it. This one also died before a years time, and since I had no packaging again, I had to do the same thing again.

If you are unsatisfied with the answer you get from customer support, too bad. They will not give you to a manager and say that they are the highest ranking for this issue. they will not provide corporate headquarters address or phone number. Why would Sony not want consumers to call them? Probably because they anticipate so many unsatisfied customers and do not want to hire that many people to take all the calls. They do not want you to be able to find them. What kind of company is this? Can we kick them out of the USA? I WISH!!

I will never purchase another Sony product and would warn any other consumer about their quality and service before they consider Sony products.

If you were also ripped off by Sony, paste as many complaints as you can on the web. lets at least try and diminish their profits.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by leet60 on 2010-09-09:
In my experience contacting Sony Corporate is an exercise in futility. Do not pay $499.00 for a repair. A lap top hard drive is relatively easy to replace and you can purchase them for a much lower cost.
Posted by Anonymous on 2010-09-10:
You are aware by repackaging a different and broken item than what came in the box is stealing from the store, right?
From the sounds of things you are just as awful as Sony
Posted by rockfishing on 2010-09-10:
I've never had any problems with Sony products. Sony lived up to it's end of the agreement with the warranty for a year. That is the way it is with almost every other products. It's up to you to purchase an extended warranty. I hope next time a product breaks and you rebox it that you consider the person who buys it and has to go through a major inconvenience to fix your issue. To bad we can't say what really needs to be said here.
Posted by Anonymous on 2010-11-18:
Write on a huge cement block 'BY ACCEPTING THIS BRICK THROUGH YOUR WINDOW, YOU ACCEPT IT AS IS AND AGREE TO MY DISCLAIMER OF ALL WARRANTIES, EXPRESS OR IMPLIED, AS WELL AS DISCLAIMERS OF ALL LIABILITY, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL, THAT MAY ARISE FROM THE INSTALLATION OF THIS BRICK INTO YOUR BUILDING.' And then hurl it through the window of a Sony officer and run like hell.
Close commentsAdd reply


StarEmpty StarEmpty StarEmpty StarEmpty Star
Black Screen
Posted by Kathyshoremoore on 05/01/2013
PENNSYLVANIA -- Bought a Sony laptop Oct of 2010 at a cost of $700.00. Starting in Dec. of 2012 black screen all the time off and on was with premium tech support trying to fix it. They had it running off and on then the screen just went black, took it to a PC doctor was told the soldering used when my computer was made by Sony was bad. They have since upgraded their soldering procedure on the Vaio laptop. Ok then I sent it to Sony they told me the screen part of it was the cause of the screen going black, they want $ 317.00 to fix it.

Sony has ripped me off and now they want more money, so I guess all they expect from there product is 2 years that you will get out of their product. Well I will go to Attorney General with this problem if any one out there has this problem please call me 570-995-5110 and please call your Attorney General and file a complaint, this is a manufacturing problem and the consumer is paying for this error is making it I will log down your names and follow through with this against Sony please help me do this.

Thank You
Kathy

I read your terms, and you know people the consumer buy a product and expect more then 2 years out of their purchase and if this company can do no better then the way they treated me and look at the complaints that other people are having on the same issue, I believe in my heart this has to be addressed to the public and they should stand up for their name, yes its out of warranty but 2 years that really sad, My 3 cents means a lot to me and your product should mean 3 cent to you also.
     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
PATHETIC Customer Service
Posted by Beachnutt7 on 11/29/2012
Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would REALLY appreciate it. Even if all I can do is complain about how POOR they are on every site that is worth posting on, I'd appreciate a list.

That said, for every nasty complaint I write about Sony, I plan on writing a nice review about companies and products I approve of. I'm not a nasty person who ONLY writes nasty reviews. I don't like writing reviews AT ALL, but will balance it out by praising recent products I've bought and love from Best Buy, Vizio, Amazon, etc.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by MissLeopard83 on 2012-11-29:
Bring your complaint up with the Better Business Bureau (BBB). I did that with a computer software company once and it pushed the company to make good on their promise to reimburse me.
Posted by At Your Service on 2012-11-30:
Detailing the issues really would help any claim you have against Sony. I'm sorry you are so aggravated against them. I've got several Sony products I absolutely enjoy and recommend.
Close commentsAdd reply

Top of Page | Next Page >