DURHAM, NORTH CAROLINA -- Thinking of buying a Sony Laptop? Don't. I purchased a brand new Sony Vaio VGN-SZ680 laptop on August 4th, 2008, in addition to a three-year warranty for over $350. I spent more on this computer than I ever have on a previous laptop (all of which were Dells), because I had heard great things about Sony products and wanted to buy a "top-of-the-line" product for graduate school. I had heard horror stories about how difficult law school is for first year students, and thought that by purchasing a more expensive laptop, I would be spared any additional stress from computer issues. My calculation could not have been more wrong.
Just over one month after purchasing the computer, on September 9th, I contacted Sony about the blue screen fatal errors that had been occurring roughly once per day for the previous week. At this point, they sent me a box and I shipped my laptop to the service center in San Diego. I had to remove all of my files from the computer and then reinstall all of my software and drivers upon receipt of my computer roughly a week and a half later. At that point, I assumed that the problem had been fixed. It had not.
Within a day of using my returned computer, the same blue screen error occurred. At that point, I called Sony and spent over an hour being passed from one technical support person to another, and then was promised a call back from a person in a supervisory role. Later that day, I received a call from a technician in San Diego who told me that he would try to access my computer remotely to better assess the problem.
Because his server was down, after around 45 minutes on the phone he told me that he was unable to access my system and would call me back in a half hour. I waited for his phone call and he never called. After an hour and a half, I called him back and left a voicemail, which he did not return until the following day. I then had to restart the process of being passed through several Sony representatives, and finally was told that someone would be sent to fix my computer onsite.
I was able to arrange an appointment with a local technician, who spent several hours replacing the motherboard and then returned the laptop to me. Six days later I experienced the same error again. Not only did the error occur again, but then my computer would not turn on. Each time this error occurred, I lost data and, more importantly, I lose a tremendous amount of time. I spent nearly an hour and a half on the phone with several representatives at Sony that day. I was told that I could send in my computer for a 3rd attempt at repairing it, which meant that I had to go without a computer for another two weeks.
I find it unconscionable that Sony would not take better care of its customers – I spent almost as much of my first semester without the use of my computer as with it. To say that I am dissatisfied with my experience with Sony would be a tremendous understatement. I had deadlines to meet with my schoolwork that I have been unable to complete because I did not have access to a computer, and because I spent approximately 15 hours dealing with the repercussions of my computer not functioning correctly.
I requested a full refund of my purchase and was told my request was denied. I then requested a brand new computer, as I paid full price for a brand new computer and having it “fixed” three times (in the first 2 months) equated to my getting a refurbished product. Sony denied this request, despite the fact that I did not buy a refurbished product. It is clear that I bought a lemon. Don't buy a Sony Vaio.
LAREDO, SOUTH CAROLINA -- Horrible customer service!!! I sent a clock radio / iPhone docking station in that failed within a year of purchase and was still under warranty. After a month of not hearing from Sony I called and was told the model I had was no longer available would I like to pay an additional $75 to get another model. I only paid $50 for the model I had. I declined and the representative said he magically found a like model at another facility and would express ship it.
Two weeks later no clock radio. I called again. After three phone calls a lot of wasted time and refusal to pay Sony any money for a replacement model they offered me $29 to buyback the broken clock radio. I was so fed up with the whole ordeal I took the $29 refund. Probably be at least 6 months before I ever see the $29 if I ever see it. Total time it took to even be told a check is in the mail - 38 days!!!
WORLDWIDE, NEW YORK -- I needed to ship a Sony recorder for repair. It took me an hour the first time to get thru to the right person, in whatever country. He told me he was unable to give me the address where I should ship it, but he would email me a shipping label. The email came, but no shipping label attached. Which led me back to making phone calls. (incidentally their web site is worthless for making contact). 2 weeks of waiting on hold, I finally reached 2 different reps yesterday, both of whom promised to send me the email with the shipping label. Never happened.
UNKNOWN, OHIO -- I cannot believe the business model you have chosen to sell your ps4. I have been trying for two months here in Ohio to find one to purchase but because you have chosen to ration them out in a ridiculous drip drip drip fashion, I, a 63 year old grandfather cannot get one for my grandson. This practice of, get one if you can is beyond idiotic. Older Americans, such as myself, aren't going to camp out for days, ruin our Holidays, to fight off teenagers for a product that is rationed out .Are your ad and distribution people all teenagers?Who came up with this promotional abortion?
FORT MYERS, FLORIDA -- Worst customer service of any company I have ever dealt with. I am about to send my camera back for the 3rd time! The first time they didn't even work on both issues I told them about. They continue to not listen. About a month after responding to me once, they sent the same exact response to me again! At the beginning they didn't even respond to me at all.
They refuse to give me a refund and (until today) have not even acknowledged the fact that I have asked for a refund about 4 times now. They completely ignore customers requests and refuse to compromise on issues. The time Sony and I have spent on this lemon of a product has far outweighed the cost of the item.
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my workouts. I placed the order on the 21st and purchased the extra expedited delivery. The description of the expedited delivery is... "Delivery WITHIN 1 business day following shipment". They didn't process this order until the following day. The 22nd. then shipped via FedEx.
Only problem is FEDEX doesn't deliver on the weekends. But UPS does!!!!!!! The product will not be delivered until the 25th which is a Monday! UMMMMM, I believe this is 2 BUSINESS DAYS!!!!! I paid for the extra, and Sony REFUSES to own up to it and REFUSES to refund my expedited shipping costs. I am a business owner. If I don't deliver a product on time, the customer is ALWAYS right and I admit to my fault, and meet the consumer half way. Sony DID NOT! I will Never buy another product from them.
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decided to return it for a refund. Sent it to Sony Consumer Direct Return Center in Laredo, TX and it got there on March 4th, 2013. 10 business days later I called to ask about my refund because Sony says it takes 7-10 business days after delivery.
I called 16 times and every time I called, I spoke to a Philipino person with zero skills of help to my issue. Finally after 16 calls, I spoke to another Philipino and he finally told me that those ** in Laredo, TX, just acknowledged my item Today, on March 16, 2013!! I will NEVER buy directly from Sony ever again, I'd rather go to Amazon and deal with them than those useless Philipino people in the Philippines! So lets see if on Monday I will get my money back or will I have to file a dispute with Chase.
I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling me they could not do anything because the 1 year warranty had expired. I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could have cared less. Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact Sony Ericsson. I have talked to them many many times and they keep saying that they can not repair the phone since it was from Hong Kong. They couldn't even give me the contact information on where to send it to be repaired. I paid $170.00 an no one will give me the information I am looking for.
The last call I made to Sony they gave me an E-mail address in Hong Kong, but when I went to use that, it didn't work. Now I'm back to where I started from. I've never had to deal with such incompetence in my whole life. You would think Sony merchandise is Sony merchandise, no matter where you purchase it from. They should be able to repair it or at least give me the information I need to use the International warranty on THEIR product that I was offered.
Poor quality-extremely substandard product and terrible customer service. We have purchased two TV's in the last 2.5 years costing over $4.5K and they both are out or almost out. We first purchased a 60" Sony SXRD five years ago. Spent over $2300 for it. A class action lawsuit was filed and won. Unfortunately, our TV did not have problems until after the extended period. Sony customer service will not do anything. TV is totally out now.
Our newest TV started having issues when it reached 2 years old. We spent $2000 on this TV. The screen started being black on the left hand side. After about 15 minutes it would clear up. Now 3/4 of the picture is black when you turn it on and it takes almost 30 minutes to clear up. TV Salesman all know the problem exists and there are complaints all over the internet. Somehow Sony has no knowledge and will not do a thing.
Do not buy Sony's substandard products. Used to be a loyal Sony purchaser. There was a time when you didn't mind spending more for a Sony product because you knew it was a quality product and the company backed up their products. Now Sony stands for substandard and horrendous customer service.