My Sprint service itself was completely worthless. My home was not even inside Sprint's coverage, and everywhere in the city I live (which according to them is their best 4g coverage) was nearly as bad. I finally got rid of them and was told to send back my equipment to have my ETF waived, along with proof of residence to show that I really was out of range. It took several months for them to recognize the equipment return, during which time I received countless emails from them stating that I owed anywhere from $500+-$700 to them and they were sending me to a collection agency!
Eventually the credit showed and now I only owed $260 (WTF? my monthly bill was $100). After hours on the phone, they determined that there was zero balance and I owed nothing. "It will show on the next bill period before collections comes around." Thank goodness, problem solved. HA! Less than a week later I get an email stating I STILL owe the $260 and that it is due June 2nd. I call and once again they confirm that it just hasn't processed and not to worry, it will be off by then.
It's week before June 2nd: the calls from a collection agency start rolling in. Having never experienced this before, there are a few words which can accurately describe it, one being: traumatizing. Sprint again. Over an hour again. To ever so rudely determine that I did, in fact, owe my normal monthly bill. Much attitude about the reasoning of the attempted charges being because I cancelled back in February. YES! I DID! I have been having to deal with your awful company and getting the runaround for THAT LONG.
Sadly, I paid the $100, because I never want to deal with them again. Ever. Ohhhh and did I mention it is nearly impossible to get ahold of someone at Sprint?? Do they purposely put non-working phone numbers up for customer service so that you can't get ahold of them? If there was a 0-star option, I would choose it.
NORMAN, OKLAHOMA -- Oh my gosh. Where do I begin? The coverage in my home was worthless. And I live in a metro area. When I would ask for help with this always got a BIG RUN AROUND. Always blamed a tower or would just say that I should have service in my home... I called customer service no less than 50 times. To no avail. I went into the local store... worthless. Finally got out of my contract and now have T-Mobile which is awesome! Customer service is WONDERFUL. Coverage is awesome too. I actually have access to internet on my smart phone. Amazing.
Just went into the local Sprint store to pay my final bill. Tried to pay it. The tech guy said I have to wait for a customer service person to become available... waited and waited... tried to use one of their Sprint phones to reach customer service. Spoke to the middle eastern man for five minutes only to learn he couldn't process my payment. I would need to call another number he was going to give me. I so wish there will be a class action lawsuit I can sign. The gawd awfulness service on earth!
CORSICANA, TEXAS -- I have been a Sprint customer for 15 years. I have had issues over those years, but always had them worked out fairly quickly. When it was time to get new phones, I called Sprint. I spoke with a nice lady and told her I was interested in lowering my phone bill, and maybe getting two new phones. I had not been using anywhere near the space I was paying for. During the conversation, the saleslady said I could get 2 i5-c phones for my wife and I; a phone with larger keys for my mom, and a tablet: all for free, while lowering my monthly bill $19.00. Naturally, I said "Yes." I was also asked if I wanted insurance and I said "Yes."
Two days after I got my phones. Mine slipped out of my pocket as I bent to tie my shoe, hit wrong and the lens shattered into pieces. Well no problem - I've got insurance right? Except the deductible is $100, which no one bothered to mention. As I am researching what was happening to me here, I found that my bill, which I was expecting to be 147 plus $72 (two activation fees) was $547.
I called the insurance company 5 times and was cut off 4. I spent 8 hours and 45 minutes on the phone to different customer service offices (the ones in the United States I could understand - half of the outsourced ones I could not.) The Corp offices was to have called me and has not. When considering Sprint the Buyer should beware.
AMERICAN FORK, UTAH -- I have been with Sprint for about 5 years, no problems or issues. I just recently changed my plan to another they were offering because of what an employee told me. I was told wrong info on how much I would be charged a month and how much I would be charged for on the phones we were given. The store all said they were sorry he must not know what he is doing but they couldn't do anything, so I called the main corporate office they said "she understands my frustration" but can do nothing to help me. All I want is what I was told I would get when I signed the contract, nothing more nothing less.
I am more than frustrated with Sprint's lies, poor customer service, and terrible cell service. I have spent over 2 hours in total on the phone, either waiting for a representative or supervisor today! My service is horrible and my calls are dropped at least 50% of the time. I am unable to call my landline with my mobile phone because of the "least cost routing" technique that Sprint is using. (Read more about by googling.)
Essentially I have no cell service if I want to call my own home or anyone with the landline provider, and this has been going on for over a year. Sprint refuses to assist me with any of this and one representative told me it would be better when Sprint was finished updating its towers. Another representative told me the towers were updated in March of 2014! Lies are clearly part of the agenda. Please do not fall into the Sprint trap! Do NOT sign up for Sprint!
AUGUSTA, GEORGIA -- My husband and I recently got new phones with Sprint and were told one price but every time we received our bill it was always much higher than it was supposed to be. When we called to inquire about it, we were fed some bs about how the associate probably did the math wrong. First off, it's not right to be told one price and after signing the contract the price is much higher. So we only paid half of the bill until we got a legit answer or could talk to a supervisor. Within that same month, they cut my phone off but left my husband's on.
We then called again and the associate was rude and said, "Since you paid half of the bill we only cut half of your line off." I was furious because no one still could tell us why our bill was so high. FIRST off. We both have 4g phones and they stay 3g and roam half of the time. SECOND, the internet is extremely slow and unless you have wi-fi on you have to wait a long time for everything to load. LASTLY, with a brand new phone we still have dropped calls. Basically for the amount they are billing us the service is not worth it. I definitely will be canceling our plans and tell everyone I know not to go with Sprint.
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
SANDY SPRING, MARYLAND -- My phone screen black out when place my phone down on my dresser. Went to pick it up later and noticed the screen would not turn on. Did not know what was wrong with my phone because the screen was not cracked so took my phone to Sprint repair store because thought well am paying for insurance so they should be able to fix it.
So when got to the Sprint repair store the guy looks at my phone and says "Well your LED was cracked," and they would fix it then he said "But don't know when we can fix it because we have no items to fix your phone," (which don't get how repair store has not repair items that's just one of the many reasons you should not waste your time or money at Sprint). But any ways he told me would have to wait about days till they get shipment in to fix my phone. So tried another Sprint store and they told me it's broken and my insurance won't cover it and have to pay 150 to get new phone. So now have two Sprint company stores telling me two different stories...
So then said "OK I'll wait for the first Sprint store went to.. To get the shipment in of items to fix my phone." So wait. Days without phone they is working. Call them back and they say "Well don't know who told you that because we will never know when we will get shipment in," and that the shipment of items are sent at random dates and they can't even ask or find out when it will be shipped to them so that's another lie that Sprint owned company told me.
So now I'm out phone and they're telling me to have to pay 200 dollars now if want to get new phone so said thought it was 150 and he said "Well I'm looking it up and it say 200." So now have Sprint owned companies telling me two different stories basically lying to me and giving me the run around because Sprint does not know how to run efficient businesses and has employees that do not know what they're doing. So called and complaint and told them that don't think should have to pay for phone line I'm not using and that until can afford to get new phone they should compensate me back for phone line I'm not using.
So Sprint tells me they can't do anything so was stuck paying for phone like that was not even using. Like nothing - no internet, not phone calls, nothing. So then after fighting with them for week the say "Well will give you 25 dollars credit and back" so when get the bill they did not even put the credit in. So call fighting with Sprint again and they tell me that the phone has warranty by Samsung and they can fix it. So call Samsung. They tell me to send in my phone. So did then call to check on the status of my phone and they tell me that they can not fix it and that it will be 200 to fix it.
So all in all Sprint are bunch of liars and they don't care about you and they don't care to help you. They just want to get you to shut up and they don't care about you or what's happening to you and to top it of just because Sprint advertises their cheap don't mean anything. The service sucks. My phone calls drop all the time even when have full bars my calls drop. The internet is soooo slow - you pay for 4g speed but Sprint's service sucks so badly that 90% of the time you will only have 3g and your internet will be slow. Am telling you Sprint is the worst company ever.
Stay away from Sprint and do not spend your money there. Am telling you do not spent your money there. I'm not writing this review for fun. I'm doing it because am customer that has but treated like all Sprint wants is my money and to hell with what. Depends to your phone or your service do not spend your money or time in Sprint. If had the money would just end my contract but don't have 400 dollars to do so. So am stuck with them for not. If were you would either get AT&T - they are the best. Mean never ever had problems with AT&T - they are the top choice in my books.
Only reason I'm not with them was because was on my parents line when was with AT&T and when got of the line to start my own line needed credit. Was only 19 so had no credit so my only option was to get on my boyfriend's line because he had line with Sprint... Never will ever get on with Sprint ever again. Worst company in the world. Stay away. I'm telling to AT&T is the way to go. My name's ** and I'm just trying to save people from wasting their money on such bad service and company.
STOCKTON, CALIFORNIA -- I have been with Sprint now for close to a year and a half. From the first day my wife and I left the store, shiny new iPhone 4S's in our hands, we have been blown away at how terribly slow everything is on Sprint. In fact, on that first day, we didn't even make it out of the parking lot before we turned right back around and headed back into the sales office and asked, "Why is our data so slow?" This is when we learned that Sprint stores are just that.. sales offices. They are not able to do anything of substance to help you or fix your problems. They are there to sell you a phone and/or a plan. That's IT!
Since that day we have been back in the store several times, have used online chat and have made several phone calls to customer service, all about the horrible service we receive. Every aspect of our service is unreliable and unreasonably slow. Even with a full signal, our data speeds are dwarfed by every other provider.
Every friend we have who has Verizon, T-Mobile or AT&T is able to leave us in the dust without exception. We don't even bother trying to install/update apps unless we are on wifi and we often get messages saying that we are not connected to the internet when we are. Text messages can take up to the following day to get to the recipient, even if that person is also on the Sprint network. We get frequent dropped calls and failed calls. We keep getting voicemail notifications from calls that never rang.
Then, when we attempt to retrieve those voicemails, we are often unable to access the voicemail service. Every time we contact them, Sprint goes through the usual hoops; check our account, check for network issues, reset our connection, reset the phone, blame the phone, blame Apple, tell us LTE is "coming soon". My wife and I have coined the term, "getting Sprinted". When your call dies, "You got Sprinted". When the text you sent while you were out shopping and had a question finally arrives when you get home, "You got Sprinted". When you REALLY need to look something up on the internet and all you get is a blank white page or a hypnotic rotating wheel, "You got Sprinted".
Sure, every provider has their good and bad days, but Sprint's good days are only as good as their competitors' bad days. Well, ladies and gentlemen, we have had ENOUGH! It is incredible that we are expected to uphold our end of the bargain when it comes to our 2-year contracts and must pay a hefty sum to get out of them when the provider seems to bear no responsibility whatsoever. They are not obligated to maintain any level of service. We pay nearly $200 per month for cell phone service we can barely use. I suppose it is very easy to offer "unlimited" data when there is no possibility of anyone actually using very much of that data in a month.
Ironically, when I contacted Sprint the other day about getting out of my contract, my call failed THREE TIMES in the course of the two hours I was on the phone. You know what they told me? "We see you have had issues, but we are not able to waive your ETF because your service isn't BAD ENOUGH." WHAT?!?! If it was any worse I would have to use snail mail for all communication! This is absurd. This has been the absolute WORST experience I have had with ANY cell service provider. Time for a change of scenery.
HANOVER, PENNSYLVANIA -- I was convinced that by switching to Sprint I would save money when my wife and I wanted to upgrade to Smartphones. Well we had been with Verizon for over 15 years and at the urging of family members made the switch to Sprint, and since we have switched have had a horrible experience. We were quoted and billed two different prices. We have two documents showing this. The monthly bill was significantly higher than expected and more than my wife and I were able to afford. We attempted to work with customer service to change our plan and discuss why we were given two different prices.
We were told since 15 days had passed we could not get out of our contract which we understand however we asked to keep our contract and be given the option of switching to a different plan. We were told we could not do so unless we gave back our FREE SMART phones that were given to us at the time we signed our contract and then would have to pay an additional 100$ to downgrade to basic not data phones. I did not understand why I had to pay an additional 100$ and why I could not keep the phones that were given to us as part of our contract when the contract was remaining in effect.
To make matters worse when we first got the bill because we were not expecting it to be so high we were not able to pay it in full and paid it all off but for 25$. The next several days until we were able to pay it in full my wife received harassing messages on her phone multiple times daily, every time she tried to use her phone, stating she needed to pay her outstanding bill. We paid the bill in full and then Sprint had the nerve to turn off our phones!!!
I called customer service again to complain and was told that the account that was charged had insufficient funds. It has more than enough funds and I have bank documentation to support this. I called Sprint again last evening 10/2/12 to discuss the turning off of the phones since the bill was paid and the funds were there to cover the bill.
I was on hold and transferred back and forth between approx 5 different people and was once again explaining the poor experience we had with yet another customer service representative when the customer service representative terminated the call. I know Sprint terminated the call because I was calling from my landline so it was not a case of a dropped call, like I had been experiencing since switching to Sprint's poor service. I have yet to be able to resolve this.
It was my hope that the company would stand by the price first quoted, if not then to allow us to switch to a cheaper plan and to keep our free phones and utilize them without data, or to make things right and provide us with two free comparable phones instead of having to spend even more money. If we have to terminate our contract we will but we will end up having to spend another $350.00 to do so. We are so disgusted and are filing a complaint with the PA Attorney General's office.