MCKINNEY, TEXAS -- I really have nothing nice to say about Sprint. I had service with Sprint for 2 years and when my last payment was due, I went to the Sprint store and spoke to a representative. I told them I was going to cancel my service and asked what my remaining balance was. It was 30 dollars which was the payoff of my lease phone. I paid it and requested that it be unlocked. She sent a request. Told me it would be up to 48 hours. I waited and not unlocked.
I called Sprint and they fed me something about 60 dollars being unpaid. So I spoke to someone else and he understood everything. He sent a request to unlock it... still nothing. So I called for the 3rd time and once going to the store. The woman on the phone told me 3 days after that I owed 111 dollars. We talked and she had a supervisor call me to which she told me I owe 211 dollars and that my payoff of the phone never went to the phone.
All I did was pay the 1st woman what she had told me I owed and in 5 days you try to get 211 more dollars from me. Honestly I feel like I am being hustled because I was quoted wrong info and now I am expected to pay for that mistake. All I want is my phone to be unlocked. I am not happy with Sprint and customer service is the worst I have dealt with. I can't believe I can be treated this way after 2 full years of service. I will never go back to sprint.
NATION WIDE -- Sprint service and mobile network is deplorable. I've been on a "working" vacation for the last week and havp spotty at best service. I had AT&T previously and always had great reception and data coverage in the same area of the state. I made the mistake of trusting Sprint's ads and assumed at this point in the evolution of the phone industry that they were pretty much all the same. Boy was I wrong!! GOING BACK TO AT&T AS SOON AS I GET HOME!!! By the way, luckily I found a wireless network in a restaurant to write this review.
ATLANTA, GEORGIA -- Sprint is the worse company in the world. The service is horrible. You can't talk on the phone and text unless you connected to wifi or you can't get on the web unless you connected to wifi. Also I never signed up for auto pay to come out my account because I like to manage my money. But guess what? Sprint doesn't care. They took 269 out my account plus overdraft my account. So I called and they say I have to wait 7-10 business days until my money is back into my account but it took y'all 1 sec to take it out. If I wasn't under a contract I would've been left they ass.
USA, CALIFORNIA -- I bought 3 new phones for work. Two Samsung Galaxy S7 and one Apple iPhone 7. I came from the AT&T network which wasn't too bad but expensive. Have been on the Sprint network about 2 months now. The Sprint network is absolutely the slowest network ever. I downloaded Speed Test from the Play Store to see my speeds and they were averaging .40 mbps or under! Sometimes as low as .04 mbps. Called tech support. They said I was in a full coverage area and reset my phone. Did not change the speed. If you want really really slow service then you will like Sprint. Otherwise I recommend you go with a different network that doesn't use Sprint.
MEMPHIS, TENNESSEE -- I decided to switch my business cell plan from AT&T to Sprint due to substantial cost savings. The Sprint representative assured me that my current devices (iPhones and iPads) would all port over to their network. They would not. After deciding that the cost savings still outweighed the cost of new devices and my frustration at being mislead I continued moving forward with Sprint. Huge mistake!
After two months of having the wrong devices ordered, billing mistakes, continuous lies from the representative and awful customer service, I scrapped Sprint. I sent their devices back and had everything ported back over to AT&T. That process took about an hour. Sprint provided the worst customer service experience I have ever had in any industry with any product. They are wholly inept at every aspect of business. Not only are they not able to solve any problem, they are completely unwilling to provide any customer solutions.
WILDOMAR, CALIFORNIA -- They ask 10 questions before you can talk to a live breathing person. They tell you to go to the Sprint store to make changes to the account. The Sprint store says they can't do anything on their level that you need to call. This is our 4th time calling and twice we went into the Sprint store and still we can't remove a line on our no contract phone. Ridiculous!!!
ILLINOIS -- Changed carriers from AT&T to Sprint. Offered great deal on phones and $50 gift card for every new activated line. Have been going around in circles to get gift cards. Have to call them every month to get paper bill. If you are considering Sprint run, run very quickly away from them.
ONTARIO, CALIFORNIA -- I went into Sprint for an upgrade in the 4th st Ontario location. My daughter and I needed 2 new phones, so Tyler and Skyler assisted me with this. Tyler searched for the best deals to fit my needs. He was very patient with me and attentive, Tyler also did major troubleshooting to my old iPhone. Tyler, Skyler and Billy are amazing people with very bright smiles and great personalities. I will be coming back to this location for all of my future services and purchases. Please acknowledge their hard work and loyalty to their customers.
NEW BEDFORD, MASSACHUSETTS -- Terrible job and terrible customer service. I had unlocked iPhone 6 plus. (T-mobile, Verizon, AT&T, Metro and even Family Mobile is working on that phone.) So I took the number chip from my old phone 5c and put to 6 plus. I called to Sprint to activate my number there. So they couldn't do anything and said that number was not compatible which is compatible for all iPhones. They know only one word - The number is not compatible. So they didn't do anything, and I don't understand why they are sitting there and what they are doing there.
FAIRFIELD, CALIFORNIA -- I was on my boyfriend's contract as a second phone. We had smartphones, but preferred just a basic talk plan, for which we were still paying around $90.00 a month for 2 phones that never went anywhere near the use allotment. We requested that text, and data be blocked so we did not get extra charges, repeatedly, to no avail. At some point my son sent me a picture of his new dog. I told him I would not be able to open the picture as we blocked data. Somehow, no idea, that picture got opened... So they say... And they charged me $70.00. I called and asked how I could open something that was supposed to be blocked. They refused to remove that charge.
They always would say we were a month behind, and we had to keep taking in the proof that they were paid... And on time. Their error, but never any apology from them for wasting our time. We split up, but we stayed together on the contract, taking turns paying the bill. As soon as the contract ran out he told me he was going with someone else. He would shut off his phone, and leave mine on if I wished to remain, and pay the bill. My mistake, I should have ran for the hills. In January I told them I wanted to switch to a talk/text/data plan for my phone that would have cost $45.00 a month. I was currently paying $29.99 for a talk only plan.
I am not really a data user, or even a text person, but I had a smartphone, and it seemed like a waste not to be able to use it. I did not even try to use either of those things until 3 months down the road, when I called because it would not let me text and found out that they had not set me up for text or data. They said that they would fix the problem, and after hours on the phone arguing with them that I should not have paid for services that were not even available to me, they finally gave me a credit for the previous 3 months. I should have tried to use the text or data right then, but I did not try again until the beginning of June. You guessed it they still did not work.
I called and she said that the text not working was my fault because I could enable that online, but why would I know that? They said they fixed it when I called last. They did really get the text working, but not the data... Although again they said they did. Funny, it kept telling me data was not enabled. Another 2 hours on the phone over this, and I was offered a paltry $10.00 credit. When I said "What about the 3 months that I could not use the plan I was paying for?" The woman I was talking to said I had already received a 3-month credit.
Well DUH. Lady that was for January through March, what about April through June? She puts me on hold while she talks to her supervisor... She was supposed to let me talk to the supervisor. Comes back all perky and says I can offer you a $10.00 credit off your next bill, isn't that good? I hung up. Went and bought an unlocked phone, activated it with Straight Talk Wireless through Walmart, and Sprint can kiss my **.
Oh, even though I shut off the phone on the SPRINT plan mid-month, and was not under a contract, they informed me I would still owe for the entire month. Robber barons until the end! Then they had the nerve to send me an e-mail saying "WE MISS YOU. What can we do to win you back?" I am betting that they really do not want to know what I think they should do.