MEMPHIS, TENNESSEE -- I decided to switch my business cell plan from AT&T to Sprint due to substantial cost savings. The Sprint representative assured me that my current devices (iPhones and iPads) would all port over to their network. They would not. After deciding that the cost savings still outweighed the cost of new devices and my frustration at being mislead I continued moving forward with Sprint. Huge mistake!
After two months of having the wrong devices ordered, billing mistakes, continuous lies from the representative and awful customer service, I scrapped Sprint. I sent their devices back and had everything ported back over to AT&T. That process took about an hour. Sprint provided the worst customer service experience I have ever had in any industry with any product. They are wholly inept at every aspect of business. Not only are they not able to solve any problem, they are completely unwilling to provide any customer solutions.
BAKERSFIELD, CALIFORNIA -- Changed from Verizon to Sprint due to apparent better package prices; I have 3 iPhones: Sprint service for voice calls is very weak and sometimes none, even within the City populated areas (Bakersfield). Internet is most of the time showing "3G" OR Nothing which is completely inoperable; "LT" connection is very rare throughout the ENTIRE BAY AREA TO LOS ANGELES CA. I can even operate my Maps app when LT is not available. VERY UNRELIABLE!!!
When I see Ex-Verizon Commercial Guy saying Sprint is better... He's lying to everyone ~ Cheaper than Verizon but Overpriced for the service provided. ANY PHONE SERVICE IS OVERPRICED OVER $50.
TIMONIUM, MARYLAND -- 2 years ago I got a contract with Sprint for 2 years. The deal was I pay extra for my phone so I can eventually own it. So I was paying all this extra money a month so I can pay off my phone. They tell me and my boyfriend after our contract was up that we will never own the phone. What? But we were paying it off to own it. Then they say "you can buy it for 250!" Like seriously?
So we were paying all this money for no ownership of the phone. So basically it was a rent to rent deal not rent to own? On top of that the bill should have been getting lower when it was being raised. Omg really! They will do anything to screw you out of money. Their service is horrible! I haven't been able to make calls or receive them. So screwed up! Switch to Verizon.
ONTARIO, CALIFORNIA -- I went into Sprint for an upgrade in the 4th st Ontario location. My daughter and I needed 2 new phones, so Tyler and Skyler assisted me with this. Tyler searched for the best deals to fit my needs. He was very patient with me and attentive, Tyler also did major troubleshooting to my old iPhone. Tyler, Skyler and Billy are amazing people with very bright smiles and great personalities. I will be coming back to this location for all of my future services and purchases. Please acknowledge their hard work and loyalty to their customers.
NEW BEDFORD, MASSACHUSETTS -- Terrible job and terrible customer service. I had unlocked iPhone 6 plus. (T-mobile, Verizon, AT&T, Metro and even Family Mobile is working on that phone.) So I took the number chip from my old phone 5c and put to 6 plus. I called to Sprint to activate my number there. So they couldn't do anything and said that number was not compatible which is compatible for all iPhones. They know only one word - The number is not compatible. So they didn't do anything, and I don't understand why they are sitting there and what they are doing there.
LUSBY, MARYLAND -- I upgraded my son's phone and was suppose to get a return package. Needless to say after 3 tries I still can't send it back and now they want to interrupt my service for nonpayment. I've spent over 2 hours on the phone and was told 3 times they were sending it. So now I'm out of town and my service is going to be interrupted because they can't help me. I even tried to drop it off at a Sprint store. They said "can't help you."
LAREDO, TEXAS -- Do not upgrade or buy a new contract with Sprint. Even if you're a loyal customer of more than 5 years and your device does not work in your area you'll still be forced to pay for your device. If not they will charge you $250 and still make you pay your phone which is a ripoff and nobody will be able to help you and they will give you the runaround. Which has been more than a year for us.
MYRTLE BEACH, SOUTH CAROLINA -- My iPhone 6 broke on its own after 2 months of just ordering a new one through Sprint's insurance company Asurion. I picked the phone up after not using it for an hour and smelled burning. I then noticed a hole burnt in the back of the phone over the battery. Sprint would not replace the phone and told me I would have to file ANOTHER insurance claim and pay the $200 deductible for a second time when I did not personally break the phone and there was no physical damage. The insurance company Asurion said the same thing.
FAIRFIELD, CALIFORNIA -- I was on my boyfriend's contract as a second phone. We had smartphones, but preferred just a basic talk plan, for which we were still paying around $90.00 a month for 2 phones that never went anywhere near the use allotment. We requested that text, and data be blocked so we did not get extra charges, repeatedly, to no avail. At some point my son sent me a picture of his new dog. I told him I would not be able to open the picture as we blocked data. Somehow, no idea, that picture got opened... So they say... And they charged me $70.00. I called and asked how I could open something that was supposed to be blocked. They refused to remove that charge.
They always would say we were a month behind, and we had to keep taking in the proof that they were paid... And on time. Their error, but never any apology from them for wasting our time. We split up, but we stayed together on the contract, taking turns paying the bill. As soon as the contract ran out he told me he was going with someone else. He would shut off his phone, and leave mine on if I wished to remain, and pay the bill. My mistake, I should have ran for the hills. In January I told them I wanted to switch to a talk/text/data plan for my phone that would have cost $45.00 a month. I was currently paying $29.99 for a talk only plan.
I am not really a data user, or even a text person, but I had a smartphone, and it seemed like a waste not to be able to use it. I did not even try to use either of those things until 3 months down the road, when I called because it would not let me text and found out that they had not set me up for text or data. They said that they would fix the problem, and after hours on the phone arguing with them that I should not have paid for services that were not even available to me, they finally gave me a credit for the previous 3 months. I should have tried to use the text or data right then, but I did not try again until the beginning of June. You guessed it they still did not work.
I called and she said that the text not working was my fault because I could enable that online, but why would I know that? They said they fixed it when I called last. They did really get the text working, but not the data... Although again they said they did. Funny, it kept telling me data was not enabled. Another 2 hours on the phone over this, and I was offered a paltry $10.00 credit. When I said "What about the 3 months that I could not use the plan I was paying for?" The woman I was talking to said I had already received a 3-month credit.
Well DUH. Lady that was for January through March, what about April through June? She puts me on hold while she talks to her supervisor... She was supposed to let me talk to the supervisor. Comes back all perky and says I can offer you a $10.00 credit off your next bill, isn't that good? I hung up. Went and bought an unlocked phone, activated it with Straight Talk Wireless through Walmart, and Sprint can kiss my **.
Oh, even though I shut off the phone on the SPRINT plan mid-month, and was not under a contract, they informed me I would still owe for the entire month. Robber barons until the end! Then they had the nerve to send me an e-mail saying "WE MISS YOU. What can we do to win you back?" I am betting that they really do not want to know what I think they should do.
BRENTWOOD, CALIFORNIA -- Background: I live in the San Francisco Bay Area otherwise known as the high-tech capital of the world. If I have problems here, you can expect you will have problems where you are. I also travel and experience the same issues.
I am one of those customers that was lured to Sprint with the promise of better pricing and service and I couldn't have made a bigger mistake. I am now being held HOSTAGE by Sprint in a phone lease agreement (not a service agreement which is important to understand) with the 5 phone I have (all having the same service issues) which will cost over a $1,500 to get out of. I have tried to work with Sprint to troubleshoot the issues and the bottom line is their network is sub-par at best and isn't capable of delivering the service and coverage you can expect with other major players.
No contracts: before you enter into a “non-contractual” agreement with Sprint, understand what that means. Most cell providers are starting to go away from a monthly contract for their service and move to a phone lease or purchase. Interesting thing is it releases them of liability to provide you a suitable network and hold you 100% on the hook on a lease of a phone.
Sure, you can leave Sprint at anytime and be off the hook for service fees but you still owe them your complete lease amount even though you give them back the phones. I wouldn't mind just buying the phone and taking them to another respectable carrier, but you can't because the technology in the phone is not compatible.
Service coverage: to be blunt, it SUCKS! Be prepared to deal with it taking up to 30 seconds to connect to a number once it is dialed. Be prepared to have long delays in text messages being sent or received especially if you have an image attached. Be prepared for slow or non-existent internet coverage especially if you are in any building without WiFi. From time to time you can expect dropped calls especially if you travel.
Customer Service: be prepared to hear “sorry” multiple times when you call to complain. You can also expect to hear things like:
• "Sprint has good coverage in most area, we are currently upgrading our towers and expect service to improve soon."
• "I can send someone out to your local tower to see if there is an issue (useless when the problem is everywhere)."
• "We are doing our best. Unfortunately we live in the world of here and now and we expect things immediately. With cell service, we should expect this and it is possible for things to take 2 minutes to 20 minutes."
• "You should go to another carrier and see if they will buy you out of our phone lease."
• My favorite: "We can send you a booster to improve the signal at your house."
Interesting fact is I got a cell phone to use at other places than my house. Not really an acceptable solution when the booster is not portable. Not to mention if this is a recommended solution, you obviously know there is an issue with you network coverage. I can go on and on but if this isn't enough for you to understand then I guess a first-hand experience is the only way you will see.