Sprint Cell Phone Service - Page 2

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 21 ratings and
62 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
The whole company and sprint service
Posted by on
I switched to Sprint in July of 2011 with 2 phones from At&T after 10 years. Also added another phone. I switched because I was offered more of a discount for being a government employee and for the port in credit. I have been having problems from day one. Constant dropped calls, one phone was not working properly, constantly taking pictures by itself. I contacted Sprint and they told me they couldn't send me another phone, I had to go to a Sprint store for them to look at it. I left the phone there for 2 hours and came back, they said they reset it and nothing was wrong with it. As soon as I got into the car, it started acting up again. By the time I got back into the store, it stopped doing it. The problem was apparently intermittent because the rest of the night it did the same thing on and off. When I went back into the store, they said they could do nothing about it. I asked if they could exchange phones. They said they couldn't because Sprint wouldn't reimburse them for a phone that nothing was wrong with and that was that. When you're on the phone with them, you're on for hours and no one knows what they are talking about. The other issue was the port in credit. It wasn't explained to me that I had to keep my old phone number to get the credit. They offered me the choice and I chose a new number because of the area I live. The old number was from a different state. They wouldn't even give me that courtesy. I would not recommend this service for anyone. It's nothing but headaches. Go to At&T, their service is great and they give you no troubles!
     
Read 1 RepliesAdd reply
User Replies:
ChuhBaca on 10/04/2011:
The problem is with the size of these companies. You say go to AT&T and you won't have a problem. You will find that there are plenty of people that are having problems with AT&T and all the rest. I don't know what the answer is, but I know that it seems their strategy seems to be to not suck worse than their competition.
Close commentsAdd reply
Two phone numbers changed without authorization
Posted by on
KENT, WASHINGTON --

I am a customer of Sprint on a business account (which has about 12 lines between Nextel and Sprint) as well as a personal line. Here is my experience thus far with Sprint:

Round #1
Nov 22, 2006 - I ported my phone number from Nextel to Sprint – Great, up and running in no time. Also, I activated a phone for my husband. Again, quick and easy.
Nov 23 – I ported a phone number from Nextel to Sprint for my owner at work. Instead of activating his number on a new phone, they cancelled my phone number and put his number on my new phone. After 15 minutes of trying to get customer service to understand what happened, they switched his phone # of to the correct phone. Great!
Now for my phone, they took the number (which we’ve had for 7 years) away in five minutes and they tell me they have to reserve the phone # and it will be available in 72 hours. I’m furious at this point. My cell phone # is the emergency line for work and my only contact # as I do not use a home line. So I start re-recording all voicemail messages to reflect my “new” number. 72 hours later I call and magically it’s not available due to the holiday (go figure). At this time I had a 253 temp # and now they are telling me they have to switch the # again to match my original prefix (206). OK, so the re-recording process and calling everyone again starts over! At this point I am fuming mad at wasting my time to do this process, when I didn’t want anything changed in the first place. So finally I get my number back ONE WEEK LATER!!!! Again, re-recording and calling people to update my info AGAIN. I was promised 4 times that someone would call me to update me and I received one call and that was because that it was one week later and I promised to call and call until I got my number back My compensation for re-recording my voicemail, having to call key people who need to get a hold of me and the 5.5 hours spent on the phone with customer care: $249, they will take care of one bill.

Round #2
Jan 2, 2007 – I received a call from Sprint in regard to my bill (which was due according to my bill that day). I tell them I send in that payment and they tell me I have another one due in two weeks. That makes no sense but whatever. Send me a copy so I can read it and take care of it. They also inform me that there is a note on the account that they are going to have to change my area code because my address doesn’t allow for my current area code. OK, I’m a reasonable person, but give me a break! I tell them I just got the phone 6 weeks ago with the same address, haven’t moved, and they issued the phone number and I’m not going to change it. She says that’s fine, they’ll leave it. (Awesome start to my day.) I get to work and find out the phone doesn’t work. On the phone with Sprint again, I explain the situation and they tell me the phone number has been changed to match my new address in Seattle. OK, I live in Kent, did not want my phone number changed and have never lived in Seattle. So, again they can put a reservation on the number, which they took away for no reason and I can get it in 72 hours. Sound familiar? So, I humor them and wait a week, I know they are slow so I’ll deal with it.
Jan 9th- Call Sprint to find out there was no reservation ever placed on the phone and with the current staff working, they can’t help me….. Needless to say I’m not a happy camper at this point… So after waiting on hold for 20 minutes with a customer service rep., who sounds like he’s eating and not doing anything, he tells me so that I don’t “drop dead” on hold, he’ll transfer me to a supervisor but I’ll be told the same thing in a different voice. Fabulous, I’m excited for this one! So, the supervisor tells me the same thing, but this time I get the corporate number. OK, so they’ll be able to help…. WRONG!!!
Jan 10th – I call corporate, their complaint dept. is good old customer service. OK, so we try again. I get the number reserved this time but in order to reinstate the number I have to provide a new address??? OK, NO! I was issued this phone number with this address and that’s how I want to leave it. Two hours later after being transferred 6 times to the wrong department and asking to speak to a supervisor I get no where. First the employee who could find a supervisor wouldn’t transfer me because they can’t do anything but they would call me later, sure I’ve heard that before. I also tell her they do not have a good contact number for me as this is my husband’s phone but again she’ll call me on it later. Thanks, I still want to talk to the supervisor thank you! OK, the supervisor really can’t do anything for me. I just want to know why they are telling me that I need a new address and all he can tell me is that they will call me later. During this conversation I tell him 7 times (no joking) that he can not reach me on that phone #. He finally gets my cell # from me. He also gives my 1-800 # to call at corporate. Surprise, surprise I get sent back to customer service. I think it’s funny that last week they said 72 hours for the phone # and now they are telling me that I can get it today. So I’m Impatient and called again…magically the number is available. Wow, I didn’t receive a call. Imagine that. So I had to explain again what happened and again an apology, at this point apologies really don’t mean anything. Now, I need to get the phone to program. I tell them the phone is not with me and I need to wait until my husband gets back before I can program it. She asks if there’s any other way to get a hold of him because she already reset it. Now I can’t get a hold of him, he can’t call out. So much for being able to leave work because he’s waiting for me to call and tell him when I’m ready! Again, my schedule is completely re-arranged because of Sprint! Compensation for Round #2 $111.

NEEDLESS TO SAY: DO NOT SIGN UP WITH SPRINT! THIS ALL HAPPENED IN THE FIRST TWO MONTHS OF MY SERVICE WITH TWO DIFFERENT PHONES!!!
     
Read 1 RepliesAdd reply
User Replies:
David on 01/10/2007:
The merger has not been going very smoothly . . .

My sister in-law uses her Nextel cell phone for her work as a Realtor. On January 4th it just stopped working. She called Nextel and was told that her husband switched her phone number to a new Sprint account and the Nextel account was closed. She called him and he had no clue about it. He was away from home for a training workshop and had not done anything with her account. She called Nextel back and told them that her husband did not authorize Sprint to cancel the Nextel account. They insisted that no one else could have done it as it required his PIN number to change it. Several phone calls to Sprint and Nextel later, they finally determined that someone else with the same last name had added a phone to their Sprint account and intended to close their Nextel account and transfer the number. Sprint mistakenly transferred my sister in-law's number instead of the correct number. She was without her phone for three days before she got her number back. Meanwhile, her clients could not reach her.

She is filing a complaint pursuant to the Michigan Telecommunications Act which provides for a $20,000 fine for "slamming" of which she is entitled to 10% to 50%. If her share doesn't cover her damages, she can also file a civil suit for actual damages. See:
http://www.legislature.mi.gov/(S(jdtw0c55eb34slq5yr1dgwzx))/printDocument.aspx?objectName=mcl-484-2506&version=txt

Check your state for similar laws.
Close commentsAdd reply
Terrible Customer Service
Posted by on
SAN ANTONIO, TEXAS -- Sprint "wins" for being the WORST customer service organization I have ever had to do business worth. I work with customers all of the time in my own job. We are a government entity but we would never treat people the way Sprint routinely treats customers. Here are a few examples:

1) Can't get the phone company on the phone. Need I say more? The irony of this is too obvious.

2) They "migrate" accounts with no warning and simply shut down all customer service to those accounts for an undefined time period. If customers call needing service during these data migration they get a run around. For example, don't lose a phone during this time period because nobody can cancel service to that phone for you. Nobody can explain anything or confirm anything on your account. If you ask for help, you will get the hang up routine.

3) Once service is in one family members name it takes several acts of Congress for any other family member to do anything with the account. We did not know this and were not warned when we signed up at some point. Since it is in my husband's name HE and only HE can do simple things like have a phone reconnected for service. Why? They can't say. We even did their special paperwork during a precious day we had off together to "allow" me full account access. Yet when I went in to reconnect my daughter's phone, I was told that this was a high security service that still only HE could do. No they say there is new paperwork to allow me access to the account. They have NO record of the previous paperwork we did when we burned several hours of a day off together to go in together as required.

4) If you finally get a human on the phone to question your bill or some other thing, there is a 50% chance you will get disconnected and have to start all over. This may be AFTER waiting 30 minutes to get through to a person and after being bounced from one person to another trying to get an answer.

5) Mysterious charges routinely appear on the bill for small amounts. They always say they are sorry and promise to credit. Sometimes they do, sometimes they don't by the way. But it takes an hour or more to clear up when you call...again the getting the phone people on the phone thing. So you start to wonder if it is worth taking up your life over a misc. $3 charge. This makes you wonder if they are inept or very smart. This odd little extra charges that should not exist probably just routinely get paid by most people. An example is being charged for text messages on phones that have texting blocked completely. Charges still appear regularly for the service we have asked over and over NOT to have.

6) Stores cannot talk to each other and can't help if you got service or a product at a different one even though they are all part of "sprint.": If you buy something like a charger at a Sprint store and it is defective, you must go back only to that store and wait in a long line to return the item. They have no computer capability to communicate between stores. This is amazing since they are a data/technology company.

7) Stores that only offer partial services: If you need something you have to find out if the Sprint store you wait in line in is a full store or only one that sells stuff. There are many things that only the big Sprint stores (which routinely have very long lines) can do. It is hard to get a straight answer on this of course until after you have waited in line.

8) Nobody can take responsibility for Sprint policies or employee actions. Nothing is documented in accounts. If one Sprint employee discontinues service to your cell phone and then later it is returned to you, it is up to YOU and only YOU to prove that phone belongs to you. If the employee did not document for you, you will NOT be allowed to hook up that phone to service again. Maybe you knew they were again unable to retain data such as the serial number of the phone on your account. If you did not know this, you probably did not retain the purchase receipt for the phone to PROVE it belongs to you. This is great for Sprint because now you must buy and new phone and may be foolish enough to get suckered into renewing you contract with them.

I hope some other phone company is better because we can't wait to ditch Sprint as soon as our contracts are up. I am even going to ditch one phone at a time since the family phones have different out dates. It is that bad.




     
Read 1 RepliesAdd reply
User Replies:
traceylynnprincess on 04/03/2008:
I have had sprint for 8 years and never had a problem. I know they do have to shut down to do maint. or upgrades but the usually do this after midnight and warn you about it first with a text msg. (I want a updated network! it is sorta crazy to think they should never do this...)If your husband had not made you a authed user on the account AND you do not know the password then , no, they will not give you access. Per FCC law they can NOT give you access unless both of these things are done.
I don't know about the charges thing. I know if you have data usage or txt msging, or go over your minutes your charges can vary...I am on a unlimited everything plan so that really doesn't concern me... it is the same every month.
You do not have to prove a phone is yours to hook it up, it just can not be in the national data base as stolen. If you bought a used phone (on eBay,etc) and it is coming back being reported as stolen when they run the serial number they will not allow you to hook it up...period.
I would talk to who you got the ph from on that 1.. hope this helps in a info way!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Cellphone Service and Customer Service!
Posted by on
Rating: 1/51
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Over Charged on 2 Week Bill and 1 Phone Didn't Even Work.
Posted by on
Rating: 1/51
CARLISLE -- We bought two cell phones at Radio Shack in Sept 2013. We did not know what cell phones to buy. the sale man at Radio Shack said that we had a two week trail period for a money back guaranty on the Sprint plan. We had them activated and over the next three days we tried to get them up and going. My husband drives tractor trailer and up north, he kept losing service. so we returned them. Radio Shack keep 63 dollars for each phone for 126.00. Radio Shack called Sprint and I also called them to make sure we would get our account closed and we would get all our money back. A couple days later we got a bill for 275.91. I called again, I was told the account was closed and this was a pre-mailed and computer generated bill. Jason said that do not pay, this bill, that another bill would be coming and it would only be for about 20 dollars for the days used. He said he put a note on the account. He said he could not credit the account at that time, due to everything being automated. He said to call back in a couple days to see if the computer showed the updates and then we could get a correct total for the invoice. Yesterday we got the new bill mail 138.52 which includes a late fee of 13.53 and one whole month of service. I feel this is bad, customer service for a well known company.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Provider!
Posted by on
Rating: 1/51
GREENVILLE, SOUTH CAROLINA -- When you call Sprint's 800 number you hear the company "Claim" they have the most reliable network.... Ha What a joke.

I live in a huge city and on their coverage map I show having excellent coverage. This certainly is NOT the case. One day I have good coverage the next NONE. I call Sprint and they say "were sending techs out to inspect your towers"

I was naive to think all service providers had the same decent coverage... I constantly have to call them regarding my invoices, additional charges always just appear on my bills.

On top of TERRIBLE coverage and fees assessed each month you must call to remove, you have to call back and make sure the previous agent actually did what they said they would do.

How can I start a class action lawsuit? Why should I pay $200 a month for two Samsung Galaxy S3 phones with full services that DON'T get services?? I'm in a coverage area?

Please run if you are thinking about Sprint!
     
Read 2 RepliesAdd reply
User Replies:
cmthru on 10/17/2013:
No wireless provider guarantees 100% coverage. The maps are generalizations and nothing more.
I have Verizon and am 1/2 mile from a tower. If I move to the other side of house the service drops to almost nothing.

As to the additional charges, you will have to fight them on those. You can have them block all third-party charges.

And please do start a class action. The lawyers will reap millions while you get a coupon for a few dollars off.
Jenniseve25 on 10/21/2013:
I have service one day at my home and no service the next. I drove to Florida and had no services the entire way. No services at the beach either. I 75 south was the interstate I took. I drove to Atlanta... Stayed in Atlanta GA and again had ZERO services.
I have a Galaxy S3, if I have service one day I should have it the next.
I never had this issue with T-Mobile. I could RELY on T-Mobile.
Don't sell a service claiming America's most reliable. I'm not the only one experiencing the problem.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Cell Phone Service Ever!!!!
Posted by on
Rating: 1/51
ALBUQUERQUE, NEW MEXICO -- Sprint is the worst cell phone service ever!! all I ever get is "webpage cannot be displayed" or "service not available" I have called to complain and I got no help whatsoever! The "customer service" representative said it was my phone. I just got the Samsung Galaxy S3 and the phone is brand new. He told me to come into a Sprint store to have it looked at. I finally agreed so he said he'll call me back in a few days to see how everything went. I never received a call back and I decided to forget it. My contract is over in mid September and I cannot wait till I switch to Verizon!!!!! If I could rate the service no stars I would but unfortunately I can't. SPRINT SUCKS AND I WILL NEVER EVER TELL ANYONE TO GET SPRINT. I'LL WARN ANYONE AHEAD OF TIME ABOUT HOW [snip] THE SERVICE IS!!!!
     
Read 2 RepliesAdd reply
User Replies:
Josh on 08/18/2013:
It sounds like you're mobile data connection is turned off on your phone.
Cecelia on 08/19/2013:
I agree completely with you. My experience is they lie continually to protect their position. Sprint and Virgin Mobile don't care what customers or public think. If you email them, they return basically form letters apologizing (ad nauseum) for what they call "misunderstanding".
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Sprint Has Declined in Service Areas
Posted by on
Rating: 1/51
PORT HURON, MICHIGAN -- Although the attractive price plans led us to get Sprint as a family plan we deeply regret it. Over the past 3 months the service areas declined dramatically and we get dropped calls on every call regardless if we are in a city or township. We can no longer make calls from our house. I called to complain a couple times, and though their records show the dropped calls all they do is apologize and say they are working on the solution as we aren't the only ones calling about it. We've asked to be let out of our contract and can't because even though the faulted on their service quality it is reported that they are working on the solution and therefore we have to grin and bare it until its fixed. Though they don't know when that will be. As a family, I can't make calls from a home, 2 miles from a city, and my fiancé gets dropped calls during his travels as a self-employed business professional. We can no longer afford this neglect from a high priced service, for a few dollars more we can get Verizon, we'll just have to watch our Internet usage. Bottom line- Sprint has no care or worry about its customer satisfaction and has declined in service areas within the last 2-3 months.
     
Read 3 RepliesAdd reply
User Replies:
John Nicholson on 08/15/2013:
Call their so-called customer service people and request they suspend your service--and charges--until you receive adequate service. If they decline, send a certified letter stating the facts as they pertain to their lack of providing service with a reference to your request for suspension and subsequent denial. Also inform them that since they are not providing adequate service, you are thus cancelling due to inadequate service. Make sure you do not let them charge your credit card if you were uninformed and actually gave them permission to bill your credit card---or, worse yet, to withdraw monies from your bank account! You may have to get with your bank and ask the best way to stop these charges. You may end up cancelling the card and getting a new one. Then, don't pay any bills until they can assure you of adequate service. Bottom line: don't let them fob you off or bully you into paying for something that doesn't work. You signed a contract for mobile service. They aren't providing it.
Sis on 08/16/2013:
I have ongoing problems with Virgin Mobile connected to Sprint. The comment written about changing your credit card is a good idea. Call your cc company or bank and tell them what happened. If they can't do anything else, they can replace your cc with a new one. I did it to insure VM couldn't charge anything more to my acct.
Megan Golden on 08/22/2013:
I've had similar issues and have escalated to many different supervisors. Unfortunately I only get the run around "oh its the towers" "oh wait no its your phone" either way it doesn't matter. So to john's suggestion it won't really help because apparently if they don't provide less than industry standard service for 3 months straight they won't let you out of contract without the 350 term fee. I'm sorry to be the bearer of bad news but after calling every night for two weeks for a phone that won't work only in a 3 mile radius of my home which should have excellent service and getting no help this is where I'm at. There really isn't an end. They really don't care.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Plan Changed Without My Knowledge
Posted by on
Rating: 1/51
PALATKA, FLORIDA -- Had 6 lines on family plan. Went to get new phone and paid $50 early upgrade fee. When bill came they left 5 lines on family plan, other line was put on plan at $150 per month.

After 4-6 calls and almost 2 hours on phone got them to reduce plan to $69 per month but still costing me $50-$70 month more per month plus almost $100 in surcharges. All done without my permission or knowledge and all they say is too bad, if I have to go to another carrier. If the account wasn't in my son's name I would cancel all lines and let them try to collect. Terrible way to treat a customer of 6-7 years. Terrible way to treat anyone.

If they told me family plan can now only have 5 lines I wouldn't have changed anything. Live and learn, the hard way...
     
Read 2 RepliesAdd reply
User Replies:
ticia232 on 04/01/2013:
You paid for an early upgrade fee, that means a new contract for that phone as well. That is why that phone is no longer on your family plan, because when you change or upgrade your phone before the contract is over it changes the contract.
jonthethird on 04/01/2013:
The new contract includes the cost of the new phone, spread over the life of the contract
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Screws Over Military!
Posted by on
Rating: 1/51
My husband is in the Marines and we got stationed out in 29 palms. We ended up having zero bars at our home we can't even make a phone call at our house it would drop our call immediately. We contacted Sprint 4 times they kept saying things like " we are doing repairs to improve your service". Our service never got better and we called again and they said they would send us a signal booster but lacked to tell us the signal booster ran off of internet which we don't have because of where we live.

We called to tell them it won't work for us and they said once again they were going to repair the tower. After dealing with it for 8 months we went into a Sprint store and they said to call and the company should cancel it without charge to us since we have no choice of where we live. A man on the phone said they would put us in a military hold that would after 36 months cancel our plan. That did not happen. 1 month later they want to charge us 500 dollars to cancel our plan.

I think it is absolutely ridiculous that even though we have no signal we have to pay to cancel our plan. We had Sprint for 5 years before this but after this I would not recommend them to anyone especially military since we get stationed in places that are in the middle of no where.
     
Read 3 RepliesAdd reply
User Replies:
At Your Service on 01/23/2013:
I wouldn't consider this 'screwing the military'. Whereas they cannot control where you're going to be stationed, or when one may be called to active duty, they have the ability to place your contract on a military hold. It doesn't relinquish your contract, but it reduces the monthly payments and allows you to reinstate the contract when you return.
leet60 on 01/23/2013:
Most cellular carriers consider that you have "coverage" if there is even minimal coverage available in your area. This may not be inclusive of being inside your home or office. If ANY coverage is available in the area they consider their obligation to provide such as adequate.

While this is not the best of business practices, they know that with the contracts as written you have little recourse.
missstrange on 05/14/2013:
No the military hold only lasted 1 month then they randomly took us off the hold without telling us and now charge us our old monthly phone fee and won't put us back on military hold becsuse there system shows we have service which we don't.
Close commentsAdd reply
Top of Page | Next Page >