KANSAS CITY, MISSOURI -- On August 26, 2013 I went to the Sprint store in Kenwood, Ohio. I wanted to upgrade my cell phone to an iPhone. The salesman showed me what was available and I picked one that cost $199. When completing the sales deal he mentioned that they were having a special. If I switched my home service I could save $100. I said that was fine BUT I was leaving the country and didn't want to do it until I came back Sept. 10. He said that was fine. He gave me a box to take with me and said not to hook it until phone service was started.
When I returned home I had a bill from Sprint for $25+ for phone service in August. I called the store (Sept.11) and said that I had specified that service was NOT to be started until I got home. The sales person gave me a bunch of information that basically said "Tough but that's the way it is!" Then I called customer service. They said to just return the box and they would cancel the account. It had been over two weeks and there was a $200 cancellation fee but they would forgive that. None of this had been explained when I got the phone.
I was also not told that when I purchased the phone I contracted to keep the account with Sprint for a year. I had had this account for many years as a gift from my husband. He had paid the account until now. I also could not get the account in my name until I took him into a Sprint store and had him sign over the account. THEN my husband got a bill from Sprint for 206.49. We took it to the Sprint store closest to our house and the manager (who was very knowledgeable) spent over an hour looking over the bill, listening to our explanation, and talking to customer service.
Finally figured things out. He had been charged incorrectly by the salesman and the bill was $70 overcharged. She said to go back to the store where I purchased the phone. We went back to the Kenwood store and spoke to the manager (the sales person was off that day). He took the bill and listened to our explanation. He said he would call back the next day. (Tuesday Sept 24th).
We waited until Friday and finally called the store. They said he had had a death in the family and was not there. I got a bill on Monday that said I must pay immediately. Since I was told previously that this line was cancelled, called customer service again and talked to **. He said the account had been canceled and a credit was made to the account for those charges. Yesterday, my husband received another bill for $172.69. He owes NOTHING!!! There is a late payment charge of $10.00 also a credit $33.80. We don't know what to do!! PLEASE HELP!
TUCSON, ARIZONA -- In February 2013 I signed up for service with Sprint after having a phone provided by my employer with Sprint service for over 3 years. The owner was selling the company back to the franchiser and I needed my own plan. Soon after getting my new contract, in my name and with an upgraded phone, the service got worse and worse. It's now at the point that most calls I place or receive drop after a minute or two. The phone simply doesn't ring and when the caller leaves a message (none of which I'm aware of since the phone didn't ring). Their message takes from 10 minutes to 24 hours to show up as voice mail. Some text messages don't show up for 10 minutes to 2 hours.
This last problem is the newest on the list but frustrating nonetheless since many of my clients communicate through text messages since they are busy running their businesses. I have lost imperative information and therefore some business due to these issues. I went to my neighborhood Sprint store where I bought my phone and signed up for the contract and was told by a very cheeky employee there that I should read my contract carefully because it does not state that Sprint has to provide me with decent service. He actually said those words. He also advised that I could 'try' to get out of my contract but that isn't likely to happen.
During the same conversation this person told me that Sprint is adding hardware to its towers which is causing all the issues and the work will be completed in November, closing with 'there's not anything we can do about that.' I politely told him that his job must suck since the service his company provides is inferior and he stated "Yeah, especially since I work on commission." I left very frustrated and feel like I'm not only being ripped off but mocked by this company's rude employee!
NORMAN, OKLAHOMA -- Oh my gosh. Where do I begin? The coverage in my home was worthless. And I live in a metro area. When I would ask for help with this always got a BIG RUN AROUND. Always blamed a tower or would just say that I should have service in my home... I called customer service no less than 50 times. To no avail. I went into the local store... worthless. Finally got out of my contract and now have T-Mobile which is awesome! Customer service is WONDERFUL. Coverage is awesome too. I actually have access to internet on my smart phone. Amazing.
Just went into the local Sprint store to pay my final bill. Tried to pay it. The tech guy said I have to wait for a customer service person to become available... waited and waited... tried to use one of their Sprint phones to reach customer service. Spoke to the middle eastern man for five minutes only to learn he couldn't process my payment. I would need to call another number he was going to give me. I so wish there will be a class action lawsuit I can sign. The gawd awfulness service on earth!
CORSICANA, TEXAS -- I have been a Sprint customer for 15 years. I have had issues over those years, but always had them worked out fairly quickly. When it was time to get new phones, I called Sprint. I spoke with a nice lady and told her I was interested in lowering my phone bill, and maybe getting two new phones. I had not been using anywhere near the space I was paying for. During the conversation, the saleslady said I could get 2 i5-c phones for my wife and I; a phone with larger keys for my mom, and a tablet: all for free, while lowering my monthly bill $19.00. Naturally, I said "Yes." I was also asked if I wanted insurance and I said "Yes."
Two days after I got my phones. Mine slipped out of my pocket as I bent to tie my shoe, hit wrong and the lens shattered into pieces. Well no problem - I've got insurance right? Except the deductible is $100, which no one bothered to mention. As I am researching what was happening to me here, I found that my bill, which I was expecting to be 147 plus $72 (two activation fees) was $547.
I called the insurance company 5 times and was cut off 4. I spent 8 hours and 45 minutes on the phone to different customer service offices (the ones in the United States I could understand - half of the outsourced ones I could not.) The Corp offices was to have called me and has not. When considering Sprint the Buyer should beware.
AMERICAN FORK, UTAH -- I have been with Sprint for about 5 years, no problems or issues. I just recently changed my plan to another they were offering because of what an employee told me. I was told wrong info on how much I would be charged a month and how much I would be charged for on the phones we were given. The store all said they were sorry he must not know what he is doing but they couldn't do anything, so I called the main corporate office they said "she understands my frustration" but can do nothing to help me. All I want is what I was told I would get when I signed the contract, nothing more nothing less.
I am more than frustrated with Sprint's lies, poor customer service, and terrible cell service. I have spent over 2 hours in total on the phone, either waiting for a representative or supervisor today! My service is horrible and my calls are dropped at least 50% of the time. I am unable to call my landline with my mobile phone because of the "least cost routing" technique that Sprint is using. (Read more about by googling.)
Essentially I have no cell service if I want to call my own home or anyone with the landline provider, and this has been going on for over a year. Sprint refuses to assist me with any of this and one representative told me it would be better when Sprint was finished updating its towers. Another representative told me the towers were updated in March of 2014! Lies are clearly part of the agenda. Please do not fall into the Sprint trap! Do NOT sign up for Sprint!
AUGUSTA, GEORGIA -- My husband and I recently got new phones with Sprint and were told one price but every time we received our bill it was always much higher than it was supposed to be. When we called to inquire about it, we were fed some bs about how the associate probably did the math wrong. First off, it's not right to be told one price and after signing the contract the price is much higher. So we only paid half of the bill until we got a legit answer or could talk to a supervisor. Within that same month, they cut my phone off but left my husband's on.
We then called again and the associate was rude and said, "Since you paid half of the bill we only cut half of your line off." I was furious because no one still could tell us why our bill was so high. FIRST off. We both have 4g phones and they stay 3g and roam half of the time. SECOND, the internet is extremely slow and unless you have wi-fi on you have to wait a long time for everything to load. LASTLY, with a brand new phone we still have dropped calls. Basically for the amount they are billing us the service is not worth it. I definitely will be canceling our plans and tell everyone I know not to go with Sprint.
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
CARSON CITY, NEVADA -- I have been a Sprint customer for over 15 years. In August 2013 Sprint claims they are updating towers and start giving me credits because of dropped calls, no service, no data, and unable to send text messages. In October I finally get an airwave that only makes my phone work in my house. In November I finally changed providers, Sprint refused to let me out of my contract, I left anyway. The reps lied and made excuses. I had one young man tell me my service was great, even though I was unable to use the services I was paying for.
I DONT KNOW -- I personally contacted Sprint after years of being a customer. First I had 2 lines, one was new and the second had time on 2 year plan. I separated and the new number was given to the other person. So I should not have contract - it went with other person and number. Then my Sprint phone will not make calls or answer so I take it in and they cannot fix it or work on it and won't give me a loaner phone. So now I'm to pay a bill and not have a phone to use. So I decide to cancel and get service somewhere that will not charge for no service. Lo and behold now they want me to pay for canceling the 2 year contract that I did not have to begin with.