REDLANDS, CALIFORNIA -- We took a phone into the Sprint store to reactivate it. That was done quickly. WARNING- By reactivating this phone, we suddenly incurred an additional $150 charge PER MONTH to our account, and initiated a new two year contract. NONE of this was disclosed to us at the time. Be sure to ask the agent: Will this transaction incur new charges to my account, and how much? Will this initiate a new contract? AND make them write it down for you in plain English, because the document you sign on the little electronic thing has all this in it.
Anyway, the bill showed up 30 days later (of course you have a 14 day right to cancel, but by the time you get the bill, that has already passed). Our family plan was now $150 more! Of course we thought we were adding another line for $20, but that was not the case. We tried to cancel and get out of it, and absolutely they refused.
After a total of 5 hours on the phone (over a period of two weeks) and 5 hours in the store, we finally got it taken care of. What absolutely horrible customer service. The telephone customer service said it was the Store Manager's decision. The Store Manager said it was customer service. Finally we were in the store, on the phone with customer service in front of the manager. Then it only took another couple hours to get it sorted out!
By the way, I have now switched to another provider and am astonished at how much better the phone service is. I thought all the networks were pretty much the same and they were just quibbling, but it is not true. We are one by one migrating all 14 of our phones away from Sprint (We have about 8 to go).
I absolutely felt Sprint engaged in fraudulent and deceptive practices. They happily signed us up for this extra contract. They led us to believe it would be merely $20 per month to add another phone. They buried the details in the "legalese" of the electronic form you sign. They refused to make it right when we complained. Oh, yes! One more sweetener. To cancel the contract, we were supposed to pay $200, even though we did not receive a new phone but provided our own phone!
NORMAN, OKLAHOMA -- Oh my gosh. Where do I begin? The coverage in my home was worthless. And I live in a metro area. When I would ask for help with this always got a BIG RUN AROUND. Always blamed a tower or would just say that I should have service in my home... I called customer service no less than 50 times. To no avail. I went into the local store... worthless. Finally got out of my contract and now have T-Mobile which is awesome! Customer service is WONDERFUL. Coverage is awesome too. I actually have access to internet on my smart phone. Amazing.
Just went into the local Sprint store to pay my final bill. Tried to pay it. The tech guy said I have to wait for a customer service person to become available... waited and waited... tried to use one of their Sprint phones to reach customer service. Spoke to the middle eastern man for five minutes only to learn he couldn't process my payment. I would need to call another number he was going to give me. I so wish there will be a class action lawsuit I can sign. The gawd awfulness service on earth!
CORSICANA, TEXAS -- I have been a Sprint customer for 15 years. I have had issues over those years, but always had them worked out fairly quickly. When it was time to get new phones, I called Sprint. I spoke with a nice lady and told her I was interested in lowering my phone bill, and maybe getting two new phones. I had not been using anywhere near the space I was paying for. During the conversation, the saleslady said I could get 2 i5-c phones for my wife and I; a phone with larger keys for my mom, and a tablet: all for free, while lowering my monthly bill $19.00. Naturally, I said "Yes." I was also asked if I wanted insurance and I said "Yes."
Two days after I got my phones. Mine slipped out of my pocket as I bent to tie my shoe, hit wrong and the lens shattered into pieces. Well no problem - I've got insurance right? Except the deductible is $100, which no one bothered to mention. As I am researching what was happening to me here, I found that my bill, which I was expecting to be 147 plus $72 (two activation fees) was $547.
I called the insurance company 5 times and was cut off 4. I spent 8 hours and 45 minutes on the phone to different customer service offices (the ones in the United States I could understand - half of the outsourced ones I could not.) The Corp offices was to have called me and has not. When considering Sprint the Buyer should beware.
AMERICAN FORK, UTAH -- I have been with Sprint for about 5 years, no problems or issues. I just recently changed my plan to another they were offering because of what an employee told me. I was told wrong info on how much I would be charged a month and how much I would be charged for on the phones we were given. The store all said they were sorry he must not know what he is doing but they couldn't do anything, so I called the main corporate office they said "she understands my frustration" but can do nothing to help me. All I want is what I was told I would get when I signed the contract, nothing more nothing less.
I am more than frustrated with Sprint's lies, poor customer service, and terrible cell service. I have spent over 2 hours in total on the phone, either waiting for a representative or supervisor today! My service is horrible and my calls are dropped at least 50% of the time. I am unable to call my landline with my mobile phone because of the "least cost routing" technique that Sprint is using. (Read more about by googling.)
Essentially I have no cell service if I want to call my own home or anyone with the landline provider, and this has been going on for over a year. Sprint refuses to assist me with any of this and one representative told me it would be better when Sprint was finished updating its towers. Another representative told me the towers were updated in March of 2014! Lies are clearly part of the agenda. Please do not fall into the Sprint trap! Do NOT sign up for Sprint!
AUGUSTA, GEORGIA -- My husband and I recently got new phones with Sprint and were told one price but every time we received our bill it was always much higher than it was supposed to be. When we called to inquire about it, we were fed some bs about how the associate probably did the math wrong. First off, it's not right to be told one price and after signing the contract the price is much higher. So we only paid half of the bill until we got a legit answer or could talk to a supervisor. Within that same month, they cut my phone off but left my husband's on.
We then called again and the associate was rude and said, "Since you paid half of the bill we only cut half of your line off." I was furious because no one still could tell us why our bill was so high. FIRST off. We both have 4g phones and they stay 3g and roam half of the time. SECOND, the internet is extremely slow and unless you have wi-fi on you have to wait a long time for everything to load. LASTLY, with a brand new phone we still have dropped calls. Basically for the amount they are billing us the service is not worth it. I definitely will be canceling our plans and tell everyone I know not to go with Sprint.
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
CARSON CITY, NEVADA -- I have been a Sprint customer for over 15 years. In August 2013 Sprint claims they are updating towers and start giving me credits because of dropped calls, no service, no data, and unable to send text messages. In October I finally get an airwave that only makes my phone work in my house. In November I finally changed providers, Sprint refused to let me out of my contract, I left anyway. The reps lied and made excuses. I had one young man tell me my service was great, even though I was unable to use the services I was paying for.
I DONT KNOW -- I personally contacted Sprint after years of being a customer. First I had 2 lines, one was new and the second had time on 2 year plan. I separated and the new number was given to the other person. So I should not have contract - it went with other person and number. Then my Sprint phone will not make calls or answer so I take it in and they cannot fix it or work on it and won't give me a loaner phone. So now I'm to pay a bill and not have a phone to use. So I decide to cancel and get service somewhere that will not charge for no service. Lo and behold now they want me to pay for canceling the 2 year contract that I did not have to begin with.
DETROIT, MICHIGAN -- Sprint has the worst coverage I've ever experienced. The phone is useless at any sporting event or concert. You cannot send or receive calls or texts in a crowd, and good luck trying to use the internet. Even under the best of conditions their internet signal never works for me.
I have a tower less than a quarter mile from my house and I can't get a usable signal. Sprint can afford to give unlimited data because you can't get a signal strong enough that you will actually use any data. It's so frustrating that I rarely even try to use it. Customer service is non-existent. I truly hate this company and wish they would go out of business so I can get out without waiting another year for the $1200 cancellation penalty to pass...