I've been a customer of Sprint for years. In 2010 I separated from my husband, at the time I had 3 lines in my name, 2-phones, 1-internet card. Husband refused to pay for his line. His contract would be up Nov. 2010.
My phone line contract would be up in Nov. 2011. Internet card contract would be up in November 2011, (as Sprint said, but I knew it had to be incorrect because I remember starting account before purchasing 2 new phones and that starts over a 2-year contract). I moved into an apartment with my 7-year old without financial help. I'm on a limited income, SSD.
I struggled to make the payments, but I did it. I called Sprint in July 2010 to find out what I could do with the internet card, I could not afford it. I asked once again to research when the contract date would be up for the card. Nov. 2011 couldn't be right. Maybe they were confusing it with my phone line. They assured me they were correct and an option I could consider would be the seasonal plan for the internet card for 7 months, that would also give me a break on the bill - seasonal is $5.95/mo. I agreed.
Nov. 2010 came, husbands line was removed. Jan. 2011 I received a letter stating my 7 months of seasonal on the internet card was up. The price of the card would return to the basic internet service, over $50/mo. I used online chat on Sprint.com and spoke to a customer service rep. I asked for help and what other options I had. I explained the above.
He told me my internet card would have been up Sept. 2010 and by starting the seasonal I was in a new 2 yr. contract that started when the 7 months of seasonal is up. I couldn't believe my ears! I would have left the internet card alone and paid 2 more months if I had known! I was never told about this NEW contract! I called customer service, explained the above. She apologized and said she would remove the internet card line from my account. I would not be charged ETF ($200). I was relieved.
The next month the $200 fee was on my bill. I called customer service. The man I spoke to said he was sorry, for some reason the woman didn't do any of what she said she would so he would take care of it for me and remove the $200 cancellation fee and any other fees associated. The next month the $200 fee was there along with other fees. It's now June 2011. I have spent many hours trying to resolve this matter without any kind of resolution. My regular phone is $87/mo. I've been paying over $100 a month to keep my phone on. I've had my phone turned off several times and have been charged fees for that.
Today Sprint will disconnect my phone because I cannot pay the now $475.00 bill. Why am I paying for Sprint's mistakes? I don't understand this. I spoke to Sprint customer all day yesterday. I was transferred to 3 different departments. No one will help me. I'm told they are sorry for what happened but they cannot bend the rules. That doesn't make any sense to me. I have been a long time customer! I will have no way of communication. I have doctors I need to keep in contact with, calls I need to make, what about an emergency? I have an 8 year old child. I will get a mark on my credit and probably won't be able to get a phone with another company. This is really bad! I am very upset.
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
CARLISLE -- We bought two cell phones at Radio Shack in Sept 2013. We did not know what cell phones to buy. The sales man at Radio Shack said that we had a two week trial period for a money back guaranty on the Sprint plan. We had them activated and over the next three days we tried to get them up and going. My husband drives tractor trailer and up north, he kept losing service so we returned them. Radio Shack keep 63 dollars for each phone for 126.00. Radio Shack called Sprint and I also called them to make sure we would get our account closed and we would get all our money back.
A couple days later we got a bill for 275.91. I called again. I was told the account was closed and this was a pre-mailed and computer generated bill. ** said that do not pay this bill. That another bill would be coming and it would only be for about 20 dollars for the days used. He said he put a note on the account. He said he could not credit the account at that time, due to everything being automated. He said to call back in a couple days to see if the computer showed the updates and then we could get a correct total for the invoice.
Yesterday we got the new bill mail 138.52 which includes a late fee of 13.53 and one whole month of service. I feel this is bad customer service for a well known company.
GREENVILLE, SOUTH CAROLINA -- When you call Sprint's 800 number you hear the company "claim" they have the most reliable network... Ha what a joke. I live in a huge city and on their coverage map I show having excellent coverage. This certainly is NOT the case. One day I have good coverage the next NONE. I call Sprint and they say "were sending techs out to inspect your towers". I was naive to think all service providers had the same decent coverage. I constantly have to call them regarding my invoices, additional charges always just appear on my bills.
On top of TERRIBLE coverage and fees assessed each month you must call to remove, you have to call back and make sure the previous agent actually did what they said they would do. How can I start a class action lawsuit? Why should I pay $200 a month for two Samsung Galaxy S3 phones with full services that DON'T get services?? I'm in a coverage area? Please run if you are thinking about Sprint!
ALBUQUERQUE, NEW MEXICO -- Sprint is the worst cell phone service ever!! All I ever get is "webpage cannot be displayed" or "service not available". I have called to complain and I got no help whatsoever! The "customer service" representative said it was my phone. I just got the Samsung Galaxy S3 and the phone is brand new. He told me to come into a Sprint store to have it looked at. I finally agreed so he said he'll call me back in a few days to see how everything went.
I never received a call back and I decided to forget it. My contract is over in mid September and I cannot wait till I switch to Verizon!!!!! If I could rate the service no stars I would but unfortunately I can't. SPRINT SUCKS AND I WILL NEVER EVER TELL ANYONE TO GET SPRINT. I'LL WARN ANYONE AHEAD OF TIME ABOUT HOW ** THE SERVICE IS!!!!
PORT HURON, MICHIGAN -- Although the attractive price plans led us to get Sprint as a family plan we deeply regret it. Over the past 3 months the service areas declined dramatically and we get dropped calls on every call regardless if we are in a city or township. We can no longer make calls from our house. I called to complain a couple times, and though their records show the dropped calls all they do is apologize and say they are working on the solution as we aren't the only ones calling about it.
We've asked to be let out of our contract and can't because even though they faulted on their service quality it is reported that they are working on the solution and therefore we have to grin and bare it until its fixed. Though they don't know when that will be.
As a family, I can't make calls from a home, 2 miles from a city, and my fiancee gets dropped calls during his travels as a self-employed business professional. We can no longer afford this neglect from a high priced service. For a few dollars more we can get Verizon. We'll just have to watch our internet usage.
Bottom line - Sprint has no care or worry about its customer satisfaction and has declined in service areas within the last 2-3 months.
PALATKA, FLORIDA -- Had 6 lines on family plan. Went to get new phone and paid $50 early upgrade fee. When bill came they left 5 lines on family plan, other line was put on plan at $150 per month. After 4-6 calls and almost 2 hours on phone got them to reduce plan to $69 per month but still costing me $50-$70 month more per month plus almost $100 in surcharges. All done without my permission or knowledge and all they say is too bad, if I have to go to another carrier.
If the account wasn't in my son's name I would cancel all lines and let them try to collect. Terrible way to treat a customer of 6-7 years. Terrible way to treat anyone. If they told me family plan can now only have 5 lines I wouldn't have changed anything. Live and learn, the hard way.
My husband is in the Marines and we got stationed out in 29 palms. We ended up having zero bars at our home. We can't even make a phone call at our house. It would drop our call immediately. We contacted Sprint 4 times they kept saying things like "we are doing repairs to improve your service". Our service never got better and we called again and they said they would send us a signal booster but lacked to tell us the signal booster ran off of internet which we don't have because of where we live.
We called to tell them it won't work for us and they said once again they were going to repair the tower. After dealing with it for 8 months we went into a Sprint store and they said to call and the company should cancel it without charge to us since we have no choice of where we live. A man on the phone said they would put us in a military hold that would after 36 months cancel our plan. That did not happen. 1 month later they want to charge us 500 dollars to cancel our plan.
I think it is absolutely ridiculous that even though we have no signal we have to pay to cancel our plan. We had Sprint for 5 years before this but after this I would not recommend them to anyone especially military since we get stationed in places that are in the middle of no where.
PORTAGE, PENNSYLVANIA -- I was having problems with my Sprint cellphone. Back in August on advise of the Sprint salesperson at the kiosk where I purchased the phone I switched to the automatic roaming setting. I then received a warning from Sprint that I exceeded the out of network charges. So I switched it back to Sprint only roaming and it worked fine till Dec. 19. So again I went to see the Sprint salespeople who again advised me to switch back to the automatic setting.
Now, I received a letter canceling my contract that I had for 5 years. When I called customer service, I was told the salespeople did not fully inform me as to what the definition of automatic roaming setting was. The since December the only way my cellphone would work is on the automatic setting. And "even if it was sprint's fault" they were canceling the contract.