Sprint PCS

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This Company Deserves To Be Out Of Business. I Have Never Dealt With Such Negativity.
Posted by on
Rating: 1/51
KANSAS CITY, KANSAS -- I know that many of us have had issues with Sprint. My incident in no different than many of the other requests, and I would like to share it. I will also share that I have emailed Mr. White and gotten no response (Social Responsibility Executive) instead I got the feedback from another Executive who wasted no time dismissing my claims. Sprint should just allow people to leave once they have shown that they care for none of us. So many posts are centered around customer service and lack of cell service that it is baffling. Here is my story....I have been a Sprint customer for approximately 9 months. In that time I have made sure to keep insurance on my phone, as experience teaches us it is better to be safe than sorry. I was denied a phone of equal design, after it was identified to be faulty merchandise.

Typically, I would not care, but I explained to the manager that I was headed out of town and would be driving for seven+ hours, this was after I was told that I could pay the $100 deductible and get it next day (even though they were not sure what the cause of my malfunction was). In addition, I had to wait two hours for them to tell me that there was no damage inflicted by me, rather the phone was faulty. In this case, I explained that I was going out of town, would be on the road for 7 1/2 hours, that I needed a form of communication, as well as, the GPS Navigation application installed on my Samsung device. I was told that nothing could be done- that either I could pay the $100 deductible or wait the 2 hours that it would take the technician to check the phone, once it was checked, I would not receive a phone for 3-5 business days. You see, my issue is not with the customer service entirely, because they tried to be nice, but my issue is with this company that has received approximately $1,012 dollars from me over the course of 9 months. I pay for service, insurance, and I EXCEPTIONAL service.

After explaining that I would be going out of town, I fully expected that my phone would be delivered next day, or in the very least, I would be able to go to another location and receive the same phone DUE to the fact that I was going out of town, would be driving by myself for seven+ hours. As a single woman communication is everything when hitting the open road. My frustration comes in because the staff DID NOT try to help me. They did NOT try to contact upper management, they did NOT try to get my phone to me overnight versus the 3-5 business days. In addition, I live 27 miles away from the store that I visited, (closer to work).

Here is the correspondence that I received no answer to:
Mr White:

This reply is unacceptable. As a customer, I do not understand how a multimillion dollar corporation easily forgets about the little guy. I feel like my request were within reason, but the fact that your company has not made any amends and from the looks of it, does not plan to. This response has prompted me to seek a review by the FCC. In addition, I would like my contract with Sprint to be made void and the repercussions of the elimination of said contract at this earlier date to be nonexistent,. Please consider this my formal request to be let out of this contract. Here is the response you all posted, I would like to know if you find favor in a reply for a customer who experienced 6 events of horrific customer service over the span of three days.

On Sat, Sep 14, 2013 at 5:48 PM, Overstreet > wrote:
Sprint Corporation
Mr. White
6200 Sprint Parkway
Overland Park, KS 66251

Thank you for passing my correspondence on to a person you deemed acceptable to handle my grievance; however, a mere explanation of the policies of Sprint and their chosen manufacturer in no way absolves this entity of the wrong doing inflicted as outlined in my initial correspondence. Once again, I am without service due to the end result- "nothing" could be done. As you already know, I found the phone call unacceptable, the resolution nonexistent and the overall outcome a true test of my patience.

Due to the inadequate recommendations and lack of action, I have filed a formal complaint with the BBB. If and when this comes back to me, I will be doing whatever I can to raise awareness. I really feel like this company in no way cares about me as a customer, in no way cares about my circumstance, and furthermore has pushed me aside. While there are no doubt others with more pressing situations. The inaction and recommendations coupled with the mediocre service received from this corporation has really driven me to push for a fair solution. Nothing that was proposed has been just and fair, and of course it does not need to be both.

In conclusion, I do hope that my issues can and will be resolved sooner rather than later as I am now approaching the fifth consecutive day of interrupted service, a service that I happily pay for around the 19th of every month.

Kind Regards,
Ms. Overstreet

On Wed, Sep 11, 2013 at 3:24 PM, Overstreet > wrote:
Sprint Corporation
Mr. White
6200 Sprint Parkway
Overland Park, KS 66251

Mr. White:
I hope that this correspondence finds you in good spirits. My name is M. Overstreet and I am a current customer of Sprint. I know that as the Senior Vice President of Corporate Communications and Corporate Social Responsibility, you may very well be the best avenue to communicate my recent deplorable experience with Sprint’s customer service team. Service is above all effortless; it is a drive to accommodate a stakeholder, to complete the order prior to the deadline, to be the BEST.

My recent experience with your customer service staff was anything BUT what I expected, or rather what I had come to expect. You see, I received some of the best customer service when I negotiated my contract with Sprint and for close to 9 months I have had very little to complain about; however, the recent events have substantially diminished my faith in this entity. Without further ado, let me recall the unfortunate events that took place from September 09, 2013 to September 12, 2013.

On September 09, 2013, I got home and plugged my phone in to charge, there was no response. I changed the outlets, naively believing that it was something I had done. The phone simply would not charge. On September 10, 2013, I visited Store #893. The customer service representative was exceptional; he (Anthony) had recently moved from New Orleans to Texas and tried unsuccessfully to figure out what could be wrong with my phone. Above all, he gave exemplary service–service similar to that received at my initiation into the Sprint community. Once he figured that the port was more than likely the issue, he directed me to a close repair store.

From Store #893, I traveled to Store #218079, where the activity was at an all-time high. There were plenty of people there receiving help and I patiently waited my turn. Once the phone was in the hands of the associate, I explained that I really needed my phone because I was due to travel home the next day. Where is home? Home is approximately 7+ hours away from my residence in Spring, TX– hence why I did not WANT but NEEDED my phone. He explained that I could either make a claim and pay $100 (again) as the deductible if I could not wait for the technician to look over the device, or I could wait 2 hours then they would order the phone– I was informed that it would be 3-5 business days before I would receive my new device (even after explaining that I would be leaving to go out of town). Meanwhile, I am staring at a phone that will not be able to be utilized due to the phone not holding a charge. I pay for a service Mr. White– Did I expect more? Yes. Should I have received more? Yes. Am I am disappointed, more so than angry? You bet.

You see my issue does not entirely lie with this lack of customer service, because they attempted to be nice, but my issue with this company that has received payment for services that they have not rendered. After explaining that I would be leaving to go out of town, I fully expected that my phone would be delivered next day, or in the very least, I would be able to go to another location and receive the same phone within a 24-HR window only because that I was preparing for a 7+ hour long road trip where I utilize my phone for both emergency and navigational purposes.

In addition, my frustrations stem from the definitive lack of care. I live roughly 27 miles from Store #218079. Do you think that asked me if I would like to receive the phone to my home or perhaps a closer location? No. Do you think that I left that store feeling good about my commitment to this company? NO.

The customer is NOT always right. The customer is sometimes wrong. I see it every day. In this situation, not only did I have to change my vacation plans, but I also had to revise all of my travel arrangements with those corresponding plans. Within this incident, the customer was indeed right.

I did not want to accept that ‘nothing’ could be done. I got up the next morning (September 11, 2013) and said I will see if I can chat with an agent who may be able to tell me more information. This was approximately 33 minutes of my life that I can never get back. I was treated with horrific service. I was transferred to Assurion twice, denied access to upper level management, placed on hold for approximately 17 of those 33 minutes, and above all things– my issue was never resolved. I have included the correspondence from your agents, as I did try all avenues of communication to get this resolved. May be you can help them in the future, both instances I was dismissed– with NO resolution to my issue.

Lastly, I placed a call back to store #218079, and asked if I could speak with their District Manager or if there was someone else who could accommodate my request. After being placed on a brief hold from a representative who did not introduce themselves, I was told that my phone was scheduled for delivery tomorrow. This, after being told that ‘nothing’ could be done. This, after being without my only form of communication for 48 hours. To say I am ‘upset’ would be the understatement of the year. You will notice that both in my phone calls, chat windows, and physical communication efforts with the staff of your company- I never cursed. I never raised my voice. I maintained patience. This one incident has forever tainted my view of this company. I know that an entity this size may very well never provide consistent exceptional customer service, but my days of no resolution, of ‘nothing’ could be done, of the client revising vacation plans due to this unacceptable service is a terribly hard pill to swallow.

As the overseer of corporate communication, issue resolution, and external relations, amongst a multitude of other duties, I fully expect for you to understand the power of one. I know, I know, I am just ONE customer. ONE insignificant portion of revenue. ONE negative review. Mr. White, I feel that you need to understand, as a man in your role for so many years does, that the power of one can fuel the voice of many. With my unfortunate events, one has to wonder how many other valuable consumers have received this poor service.

In closing, I would just like to state that my intention was to bring attention to an issue that will cost you. Providing poor customer relations for a paid service is unacceptable. I hope you have time to really read this letter. I hope your really understand my view. That was my sole intention– to bring attention.


Ms Overstreet

Lastly, I would like to share
Nikki's response. I asked to be let out of my contract when they did not reimburse me or in no way to my knowledge thought that the horrible customer service and the lack of services was adequate:

Dear Ms. Bright:
Sprint is in receipt of the above-referenced rebuttal statement filed by Ms. Overstreet. We again apologize to Ms. Overstreet for any inconvenience she may have experienced while attempting to resolve her concerns.

As indicated within our previous response, we spoke with Ms. Overstreet on September 12, 2013. During that conversation, we explained to her that we were contacting her due to the e-mail that she sent to Mr. White. After Ms. Overstreet sent a second e-mail to Mr. White, we attempted to reach her again; unfortunately, we were only able to leave a voicemail message for her. We subsequently received a voicemail from her indicating that she did not want to be contacted unless we were going to honor her requests.
In our previous response, we stated that our Terms and Conditions of Service note that we do not manufacture devices that we may sell or that are associated with our services, and we are not responsible for any defects, acts or omissions of the manufacturer. The only warranties on the devices are the limited warranties provided by the manufacturer directly. Therefore, we respectfully decline Ms. Overstreet’s request to waive any applicable Early Termination Fee.

We have taken considerable time researching Ms. Overstreet’s concerns. After discussing this matter with the Executive & Regulatory Services team, I am confident that all of her issues have been fully addressed and resolved. Therefore, all subsequent inquiries will be met with the same response.

If Ms. Overstreet has new information that was not previously submitted regarding this issue, please contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280 or directly at (817) 215-3542. I am available Monday through Friday between 9 a.m. and 5 p.m., Central Time.

Executive Services Analyst

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FoDaddy19 on 2013-09-28:
They are correct. You issue with the manufacturer of the phone. Sprint just provides the service to the phone. It's entirely reasonable to expect a day or two turn around time when a phone needs to be replaced under warranty. I understand it inconvenienced you, but neither Sprint nor Samsung has anything to do with your vacation plans. I've said it before and I'll say it again
markeesha.overstreet on 2013-09-30:
I appreciate your feedback and I would expect that people would have that but when it was deciphered that it was not due to me but rather a device issued to me with the Sprint Logo on it, more should have been done. Thanks for your comment.
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Does AT&T really know what that are doing
Posted by on
Purchased support tech from AT&T

Internet explorer can’t display the web page. When I close a internet window I get a message that internet explorer has stopped and it repeats itself twice even after I closed it the first time. Before using AT&T/ tech I could customize any brief case that I created after I can not, but I still can only on the ones before the tack worked on my computer- I-cans on my desk top will move from one point to another without my prompting, not all of them but just one or two., without my prompting. Some times after closing a program, I will see my Acer welcome center program come up, again this could only happen with me pointing to it and opening it. And it is not on my desk top, but it opens.
When I am playing a game with my son, the scream will minimize or maximize by itself, it will pause without my prompting, and even end by itself for no reason.
When I open up my bible verses for study, if I leave it open in one window and go to another. When I return the verse has been replace, or the entire verses that I had opened will be reduced to just one verse.

The above and more just seems to work by there selves, without me doing anything. Still my home page will change without my doing anything, nor requesting a change. Windows open when I reboot my computer, only for a second or to but I do see them open. I will get two pointers that will open,, and sometimes the a page will change all by itself.. Playing real player once opened and music started, pointer will freeze. To this date I have had only two blue screams.

On one of my sessions with AT&T support tech, the tech started to work by remote access, but to my surprise the tech was working in the back grown, and I was not aloud to see what he or she was doing.
After the session I call back and talk to someone and asked if a tech was supposed to work on my computer in the back grown where I could not see what was going on the response was no. and the supervisor wanted my permission to used what happen as a teaching tool for the tech.
There has been so many subject of concern using AT&T support tech. from the fact that they will remove a tool box from my computer, and when I ask why they say that some tool bars can cause a virus, but when I tell them that tool in question was Norton secure sight they only apologies, and return it to my computer. I have had techs pretend to be supervisors, when they were not. I have ask why when I ask a tech how can I save the tech chat they tell me one and all it does is close the session, without saving, nor allowing me to save it. On my last chat I tried to save as much of the chat as possible, but the tech kept logging out the session, and when the tech return what was said before was not lost. But I did try to save as much as possible. Note. I have had four tech supports this is the only part of one tat I could save. But each time they work on my Acer it gets worse, and they never seem to except blame for there actions.

This started around 1.oo pm today but we got disconnected twice and when we reconnected this it the new time, and was all that I could retrieve of our session.
The line above was added by me.

4:17 PM Checking configuration...
4:17 PM Connecting...
4:17 PM Connected. A support representative will be with you shortly.
4:17 PM Support session established with Angeleena Grant (Remote Specialist).
4:17 PM Remote Control started by Angeleena Grant (Remote Specialist).
4:19 PM Checking configuration...
4:19 PM Connecting...
4:19 PM Connected. A support representative will be with you shortly.
4:19 PM Support session established with Angeleena Grant (Remote Specialist).
4:20 PM Remote Control started by Angeleena Grant (Remote Specialist).

4:20 PM Angeleena Grant (Remote Specialist): Welcome Back.
4:20 PM Angeleena Grant (Remote Specialist): Could you please check it now?
4:20 PM MR BEll: same to you
4:20 PM MR BEll: I will
4:21 PM MR BEll: this is back,,,,,, good
4:21 PM Angeleena Grant (Remote Specialist): Great, I am glad that I was able to fix your issue.
4:21 PM Angeleena Grant (Remote Specialist): May I confirm that your issue been resolved?
4:22 PM MR BEll: thank you are you ready to go
4:22 PM Angeleena Grant (Remote Specialist): Yes.
4:22 PM Angeleena Grant (Remote Specialist): Here is what I have done to fix your issue. You have contacted us an issue with the virus infection. We have checked all the locations and registry. And then deleted the infected files and also the unwanted files. Then I have reset the Internet Explorer. Now your computer is safe and secure for use.
4:22 PM Angeleena Grant (Remote Specialist): It was my goal to ensure that you are very satisfied with the quality of service that I have provided today, have I done that?
4:23 PM MR BEll: no but I san understand that you need to go .... I, ll call back some other time thanks ,, and may God bless
4:24 PM Angeleena Grant (Remote Specialist): In spite of having taken so much of your time to resolve your issue, you have been very co-operative and patient with me throughout this chat. Thank you so much.
4:24 PM MR BEll: thanks again
4:24 PM Angeleena Grant (Remote Specialist): Is there anything else I could help you with this issue?
4:26 PM MR BEll: I can not still customize my folders as I used to
4:26 PM Angeleena Grant (Remote Specialist): Please try once more.
4:26 PM MR BEll: OK
4:27 PM MR BEll: I still do not see wher I can do it
4:29 PM Angeleena Grant (Remote Specialist): What you need to do?
4:30 PM Angeleena Grant (Remote Specialist): There is the option.
4:31 PM MR BEll: I want to be able to chang my brief case as I di on the one one my left
4:42 PM Angeleena Grant (Remote Specialist): We don't have the option for customizing in briefcase. As you know briefcase is used for synchronizing the files.
4:43 PM Angeleena Grant (Remote Specialist): In other words, Briefcase keeps track of the relationship between files on two or more computers.
4:44 PM MR BEll: before the last teck help I could do the customizing now I can't .... if you say that you can not do anything ,, there is nothing that I can say,,, but that not good teck help... nott but the last teck
4:45 PM Angeleena Grant (Remote Specialist): Please try to understand what I said.
4:50 PM Angeleena Grant (Remote Specialist): Please give me some time.
5:40 PM MR BEll: I do and please try to understand what I said. if my comp got mess up before and you can do nothing ... theres nothing I can s,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,vivo you took over again when I was typeing .. I can see by the pencil above when you are typing but maby you can not. you went into desk top mand stayed there for over 28 min... as I said before maby we need to stop,, and I will call back later
5:42 PM Angeleena Grant (Remote Specialist): I am still searching for the solution.
5:43 PM MR BEll: if you are sure that this is not taking to muck of your time I will stay ,,, and thank you again
5:43 PM Angeleena Grant (Remote Specialist): I can only try.
5:43 PM MR BEll: I know how you feel ( smillieee)
5:43 PM Angeleena Grant (Remote Specialist): Are you sure you can customize that folder?
5:44 PM MR BEll: yes ,, but I will try again
5:45 PM MR BEll: nothing
5:45 PM MR BEll: the one this I was able to chang was a breiof case first'
5:45 PM Angeleena Grant (Remote Specialist): Okay.
5:59 PM Angeleena Grant (Remote Specialist): Did you mean the option of the window that you see now ?
6:01 PM MR BEll: if I understand are you asking if the windows that we are looking, is the same. are you asking me if it has been change... the answer is this is the same windows that came with my conp
6:02 PM Angeleena Grant (Remote Specialist): Alright, Mr. Bell. May I know the purpose you want to customize the briefcase ?
6:05 PM MR BEll: first it something that every comp that I have had, iand I esed it ... secone because of my vision it helps me to focus.. third because of the work that I do in my church as spiritual leader and teacher , after I copy them I will send them to the other teachers, and church members.. but mosely because I want it\
6:06 PM Angeleena Grant (Remote Specialist): May I take sometime to research about this issue ?
6:06 PM MR BEll: I have no proublem with that,, and again I thank you for your help
6:19 PM Angeleena Grant (Remote Specialist): Thank you for the patience, on my research I am sure that we cannot customize briefcase.
6:19 PM Angeleena Grant (Remote Specialist): All we can do is to set the icon as a briefcase for a file folder.
6:22 PM MR BEll: what does this mean and will I be able to do the same to all brief cases
6:24 PM Angeleena Grant (Remote Specialist): Yes, we will not be able to change the icon for a briefcase.
6:26 PM MR BEll: that what I have already ,, what point does it do to set my computer where I can not chang I=cons
6:28 PM Angeleena Grant (Remote Specialist): BY default briefcase doesn't have the customization option. Even my computer is so.
6:29 PM MR BEll: still do not understand sorry
6:31 PM Angeleena Grant (Remote Specialist): There will not have an option for customize in briefcase. But if you created a folder inside the briefcase, that can have the customize option. We have tried checking in our computer also.
6:32 PM Angeleena Grant (Remote Specialist): The files inside the Briefcase can be customized.
6:33 PM MR BEll: are you saying that you are going to creat a new program that will alow me to chang my brief case whenever I creat a new one ,,, and the ones that I have know
6:34 PM Angeleena Grant (Remote Specialist): No, I was talking that you cannot customize the briefcase. Only the files inside the briefcase can be customized.
6:35 PM MR BEll: are you talking about what I just went down and again I will go where I think you are talking about
6:40 PM Angeleena Grant (Remote Specialist): We cannot create a customize option.
6:42 PM MR BEll: just trying to understand... but if what you are saying still will not alow me to creat a custon bries to display on my desk top as I have already, do not do it. but thanks
6:42 PM Angeleena Grant (Remote Specialist): In every computer there will not have a customize option for the briefcase. Only the files and folders saved in briefcase can be customized. That is why you are able to customize the folders inside the briefcase not the briefcase.
6:45 PM MR BEll: I di it to the ones that you see today ,,,but after I had teck help I can not do it to my new ones ,, I'm still not sure what you are talking about when you say that it can not be customize... but let me try something please.
6:46 PM Angeleena Grant (Remote Specialist): Okay.
6:47 PM MR BEll: I saw what I needed rthank you
6:47 PM Angeleena Grant (Remote Specialist): Okay.
6:48 PM Angeleena Grant (Remote Specialist): what did you do with that?
6:50 PM MR BEll: there seems that there is nothing ele that can be done to hepl ,, if that is the case thin again, may GOd bless you ,,,,,,,,,,,, just look up and before I could finish you have ask me another question,, what do you mean what did I do with rthat,,,,, what it that
6:50 PM Angeleena Grant (Remote Specialist): How did you fix the issue? Let me to know please.
6:51 PM MR BEll: I have not fix anything ,, I'm still not sure what you are talking about.
6:52 PM Angeleena Grant (Remote Specialist): Okay.
6:52 PM Angeleena Grant (Remote Specialist): So now everything is fine.
6:54 PM MR BEll: what in the world are you talking about.... I, ll say it again we need to go, there is nothing being done her, and I trully feel at this point that there is nothing that can be done for my problem.
6:54 PM Angeleena Grant (Remote Specialist): I have given you the reason why we are not able to fix this.
6:56 PM MR BEll: OK OK OK OK OK OK OK OK can we go ,, you tell me one thing and I tell you another and nothing seems to be getting done ,, and all I am doing is taking up you time ,,, but please understand I thank you for your time
6:58 PM Angeleena Grant (Remote Specialist): Thank You for being very patient to me. I have tried my best. I am so sorry, if I had done anything wrong from my side.
7:02 PM MR BEll: again it is not you fault, this happen the last time when AT&T teck correct my computer and I believe that that remove a link, or program or something ,,, and it is just not in my compurter anymore.. I, m not happy but you said that you did your best.... Thanks much I do some reshurch and call back into the help teck later ..
7:02 PM Angeleena Grant (Remote Specialist): Thank you, you may now close this window to end the screen sharing session. [Close Window]
7:03 PM MR BEll: Good by

7:03 PM MR BEll has revoked all permissions.
7:03 PM Remote Control by Angeleena Grant (Remote Specialist) stopped.
7:03 PM Angeleena Grant (Remote Specialist) has ended the session.
The above was a 7 hr. support, and all of my others have been no shorter that 6 hrs.

When I call to speak to a supervisor, I would be told that they would have one call me back. Even when I ask for a web sight, or a phone no. so that I could complain.. No one would give me the web, nor the number in which to call someone.
I have had my Acer for about 6 mounts, and each time AT&T support techs work on my computer they leave more things wrong that before I call. I have a computer now that runs slow, does things by itself .. They advertise that there techs will keep my computer running without all the problems that I have indicated above, and they say that they will keep me from getting virus, or if I get one that they can remove, and restore my computer back to where it was. They have place McFee on to my computer, but when I asked them if two anti virus’s can be running at the same time. When the tech wanted to install it he said no. but when I call back and question if two could be running I was told that AT&T never install one. Yet I did see McFee on my computer before I call, but after I ended the support tech session it as not there the pointer stills freezes up when I am trying to move it. My down load speed has change, to the point that its I sometimes impossible to down load music, or even play it. I have gotten no where dealing with AT&T support tech. , but I have money coming from my checking acc monthly, for a product that is only causing me more problems than before. My printer works when it wants to. At times the printer will cycle on and off for nor reason. Computer will freeze forcing me to shut it down and open it up again. And I believe that doing this has cause a problems with some of my printer drivers. USB ports work sometime, and sometime not. Over all I have a computer that I have only had for less than a year, and after purchasing AT&T support tech package, m my computer is worse off than ever..
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unlimited Data Service - Like Being Charged for a Buffet and Not Getting to Eat.
Posted by on
Rating: 1/51
MIDLAND, TEXAS -- About two months ago I switched my phone service to Sprint and have completely and totally regretted it. I went into the Sprint store and specifically told the sales clerk I needed better service then I am getting with AT&T. I work in the oil fields of west Texas and I was having problems with my phone getting a good data signal in a big portion of the area in which I work. The sales person showed me some great coverage maps showed Sprint having at least 3G in most of the areas I work.

So I switched my entire family to Sprint PCS. Unfortunately I did this right before going on a vacation. Also unfortunately for me I had read an old website from when Sprint had a 30 day satisfaction guarantee instead of the 14 day guarantee they have now (wonder why they shortened it?) I also let them buy back my AT&T phones as part or their technology entrapment... I mean buyback program. Let me state here that while I was unhappy with AT&T's coverage, when it did work it worked well. I could easily stream Netflix videos or read the news with AT&T's 3G on my iPhone 4.

As I said we went on vacation. We drove to Florida. There were places the phones worked great. There were places they didn't work at all. I didn't think much of it, after all I had seen a map showing the places I would be using the phone were all in great coverage.

So I get back to Texas and start to realize how bad my service really is. My home is nine miles outside Midland Texas and I find out my home is in a roaming area and I have no data connection (lucky I have WiFi or I would be completely out of luck) when the Sprint map clearly shows I should be in Sprint calling area and a 4G network area to boot. Not only that but my children s phones have stopped working. It seems if you go in and out of roaming too often a software glitch causes them to lock down. My son s phone has had to be fixed four times. Last time they erased all his apps and wallpaper doing it.

I would accept the fact that my home is in roaming (even though the map shows otherwise) if I got good service in town. My supposedly 4G town of Midland Texas has very little data coverage. I can t load a webpage at either local Walmart. No service at the mall. Sometimes 3G at work. No service downtown. The list goes on and on.

It is just as bad in other west Texas cities. Odessa Texas is as spotty as Midland. Andrews and Kermit are both horrible. In most parts of Andrews I can t even get voice service. The one place I have a little service is Wickett.

Remember I specifically told my Salesperson I wanted better service then AT&T. Sprint has known about these problems for a long time it seems. Everyday they have customers in their store complaining about these problems. One salesperson tells you they have two broken towers causing all this grief, but they can t tell you if or when it will be fixed. Another says that its because of the population growth here in west Texas, but Verizon sure doesn't seem to have a problem keeping up, and another says that Sprint is upgrading in the area and it is slow because of that, but it has been going on for months. All I know is I and everyone else on the unlimited data plan are paying for service we are just not getting.

The Galaxy IIs is a great phone but 90% or what makes a smart phone smart is lost without a data connection. CNN, Associated Press, Netflix, Hulu, YouTube, Andorra Radio, Soundhound, Wikipedia and others are completely useless. So much for unlimited data. It is like paying for a buffet and not getting to eat. Unfortunately my family will be paying for this buffet for two more years. Its not right.
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ok4now on 2012-09-27:
OMG what a nightmare! Sprint has a bad reputation for dead spots and slow/no data. If you can get out of the contract without incurring the cancellation fee Verizon would be your best bet. Their service, while expensive is number one.
reneeterry1 on 2012-09-27:
I've heard some folks have had luck getting out of their early termination fee due to lack of coverage. If you are roaming, they can see that. Unfortunately, I also heard they want the phone back when they do this so unless you got one of the "free" phones (and I'm sure yours wasn't) you could be out some bucks. Give it a shot several times. You may get different answers from different reps.
psghetti on 2012-09-27:
Sprint does not charge for roaming though and their plans really are the cheapest.
Vinnie11 on 2012-09-28:
Sprint doesn't charge for roaming but the quality isn't up to par. You can't open web pages, etc... It would be very inconvenient to roam all the time.
kayv2010 on 2012-09-28:
I had problems w/Sprint, changing my contract without telling me, etc. I complained to the Attorney General iand the BBBn three states,the one I am in temporaily, the one I own a home in, and in there HQ state. I then called sprint and and told them I needed to be let out of my contract and did not want a penalty fee, the contract had almost two years to go-they let me out of my contract without a penalty fee. It was not quite that simple, went through a lot of cust service reps, and escalations. Email to Dan@Spint.com, and you get an escalatiion ruggt awat
LuvBreathing on 2012-09-28:
There is a Lemon Law in Texas. If you have to have the same device serviced 3 times, they are supposed to replace it. If it happens the 4th time, then it means it is a bad model, and they should replace it with equal to, or greater than what you have. Everyone should know their rights as a consumer. The Federal Trade Commission is a good source for consumer information. www.ftc.gov
TNVolunteer on 2013-08-03:
OMG! All you need to do is substitute TN for TX in your comments and that is my story. I switched from ATT to Sprint last November, because of ATT dropped calls. What a joke that was. Sprint gives a new meaning to dropped calls - which is assuming you can even get a call to connect. Two different calls in the past two days each dropped 16 times!!! Before finally giving up trying to talk. They could offer unlimited service for $5 a month and still make money because you could never get that much service out of them. It doesn't matter if I am using data or talk. I can't download apps. I can carry on a conversation. It is crap. I have over a year to go on this contract and then GOOD BY Sprint. I have spent untold hours on the phone with customer service - primarily because calls kept getting dropped while on the phone with them! I have gone to the customer service center numerous times and they have done different things to my Galaxy III to no avail. I have the exact same problems when I am in a major metro area. The service just plain sucks. It is a huge joke. Customer service even gave me a 40 minute credit once. Why? I can't use the daytime minutes I have now - not by choice. I am considering suing them on the Peoples Court, if I can't get out of the contract. They are not providing the service they contracted with me to provide. If I weren't paying, you can bet they would be suing me to get their money.
Karlajustme on 2013-08-17:
I've had Sprint since 2000, service coverage was absolutely great all up to 2011. I moved to a different location which is only about 5 miles from previous address, zip code San Diego, CA 92114. You would think that being a huge City they would have great coverage. Their customer service is awesome, their prices are beyond the best ones, and when you have data or voice calls is simply great and will also call it fast. The problem is that since I moved here (getting worst as time goes by), I drop about 4 customer calls average in a daily basis, some times a lot more, some times a little less. Text messages were not able to be sent nor received, it kept giving me a radio interference, so I got rid of the Airave and messages worked great, but then no voice calls. I had the airave replaced and now its now "locking in" to the satallite gps, my husband installed the antenna up on the roof of the house, and still the airave couldn't lock in the gps. It's beyond frustrating because I'm losing a lot of customers. We've 4 lines with them, 2 of the lines (which are with people that don't live in my same home area) works great, they even get 4g at times. My husband works everywhere around the County and needless to say he looses reception, which has really hurt us because I can't provide appointment info after that current job, nor can he tell me he can't find the address, or he can contact customer to advice he's there or lost. In my desperation I got a new line with Verizon, I never drop calls, I have great reception, speed is same as Sprint, but plan price is pretty high, they charge for data, which I've the 2GB, problem is my "smart phablet" Galaxy Note 2 is always running something on the background that even if I foreclose those apps, they re-open again and use the data (which I'm sure all smart phones do that now days). I was told by Sprint after a billion calls and their honest professional attempt to help my situation, they said they could let me off the contract if nothing worked. I opted to keep them because of the so much needed data when I am out and about (which works great), and use my Verizon phone for voice calls. My husband uses his data all the time for maps and directions, and I know he will use quite a bit of it, and this is what worries me. The Verizon Note 2 has less operation functions vs the Sprint Note 2 has a lot more options. So there is the trade... I really hope sometime soon would Sprint install 4G LTE Towers which are not existent in San Diego and do something quick because they are going to loose everybody at this rate.
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Posted by on
Greetings Mr. Johnson,

I hope this email finds you well.
After years of what is exampled in summary below, I want to terminate my line with Sprint. I have made two phone calls this morning to Sprint, have been disconnected one time. I called from a land-line in the call center where I work, and can only surmise that the call was disconnected by Sprint, not dropped or lost.
I have been advised this morning that at this point that Sprint does not seem to be willing to waive the $160.00 early Termination Fee.
Let's do some math, we have been Sprint customers for 6 years, or approximately 72 months, give or take. We have paid, on average, $130.00-$140.00 per month to Sprint over that duration. That sums up to $10080.00, or thereabouts. We have purchased multiple devices at full prices as well, rather than simply taking advantage of free upgrades. We have, in the distant past, successfully referred friends and family to the Sprint/Nextel network. All in all, we have been good customers, albeit late in payments at times.

I am not interested in paying the $160.00 Termination Fee, and if this is my only option, than both my husband and I will cancel our lines, and Sprint will lose any future revenue from my husband, who intended to keep his account active despite it all. Beyond that I will post this letter on the internet in every possible venue and forum, and will post the many, sordid recorded interactions with Sprint to my YouTube page. I understand it is not classy to make threats, and I loathe having to do so. Unfortunately I have no choice in the matter, since no reasonable concessions have been offered. I'm truthfully sorry to be ugly to you and your compatriots, I just want to drop my line, and being penalized for it after spending well over 10K as a customer, well, that's bad business.

To whom it may concern:

I have been a Sprint customer for about 6 years, and I absolutely cannot wait to terminate the relationship. I will spare you as many of the details as possible. Suffice it to say, over the years the service has been low average at best, and very disjointed. Each time a simple situation would arise, (activating a new phone, purchasing an upgraded phone, swapping out a phone, getting a return envelope), it required hours and hours of dealing with Sprint employees, many of which are unfriendly and inefficient. There is no synergy between departments and I never felt any true concern from any representative or supervisor or tech that I have dealt with. I actually get a little sick to my stomach when I know I have to call and deal with Sprint for any reason, I push it off until the last possible moment because it is always so unpleasant; you have to be ugly in order to get the help you deserve.

Here are some of the issues we have dealt with over the duration:

● Sprint sending replacement phones that were broken themselves.

● Sprint unable to activate my brand new, upgrade phone, telling me it was because my MSID # had already been assigned to someone else. How was that possible on a brand new phone? After 3 hours some supervisor figures it out and activates it in 10 minutes.

● Sprint putting an 80$ credit on our account without our permission or awareness in order to ‘sell’ us an upgraded phone. This caused major billing issues later, which required hours of my time to rectify.

● Sprint sending me a Nextel phone for my free upgrade, only realizing when I called to activate it that it was not a device compatible with our Sprint plan. Another night of talking to Sprint for hours.

● Local Sprint stores refuse to ship back defective devices. Local Sprint stores unable to assist in matters beyond simple new plan/upgrades and purchases.

● Sprint billed us 275$ for unreturned equipment, on a phone they are selling for 179$. Not only is that ludicrous in itself, but there is another example of Sprint’s poor service. Our HTC Hero stopped working, so we took it to the local Sprint store. They advised us it was broken, and arranged for a replacement phone and return kit to be sent. They would not, at the store, take back the defective device. The phone and kit came, and within the 30 day return window, we called Sprint to let them know we had lost the return envelope and needed another. We were on the phone with Sprint reps for hours, and after several attempts to ‘email’ us a new return label, there was still no success. The area where the image of the label should have been was blank, with a small red X in the top left corner. We were advised the situation would be elevated. Nothing happened. We went again to the local Sprint store and tried to return the Hero, they would not take it. We went again to the local Sprint store when another employee was working, and he agreed to call customer service for us. Again a new return label link was emailed, this time directly to the Sprint store employee. When he tried to open the label, the image again was missing. He told us they would elevate the situation, again. Last thing he said as we were walking out was ‘Good luck with that’. When we got home I called customer service, and after 2.5 hours, 5+ people, and repeating my story about 8 times, we have this solution: Someone in the ‘tech’ department is supposed to physically mail us another label, today. Also, we have been billed 275$ plus tax for this phone, and won’t see a credit for that until our next bill. Both of these solutions require me to do work, and follow up, versus Sprint doing those things for me. I have no choice, my money is at stake here.

There is nothing anyone at Sprint could even do or say that would prevent me from cancelling my contract. I have an estate in probate that will pay out soon and dumping this company will literally be one of the first things I do.

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Sheldonrs on 2010-09-09:
If you signed a contract and the termination fee is part of the contract, you pay the termination fee. As simple as that.
janisrose on 2012-02-02:
I would have to disagree with that,Sheldonrs...seems like Sprint continually violates their contracts with customers considering the many reviews/complaints posted here and many other places online...and that fact,in my opinion, absolves a customer of fulfilling their part of the contract.
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Good Luck getting help with your bill
Posted by on
I have been a Sprint customer since 1997. Every time you changed a plan you had to renew your contract. So I stuck with Sprint all these years. I had my parents phones on my line. I lost my father in April of 2006. I called Sprint they kindly removed his phone from my line without charge. Then October 2006 I lost my mom suddenly and they refused to remove her phone because it was under my name. So I kept her phone activated. I was also keeping it activated to catch anyone calling her line to tell them the news. I missed a lot of people when she passed because I did not have a clue who to contact.

Flash forward to earlier 2009. I transferred my main line to my husbands plan over at Verizon to save money. I had to keep the spare phone activated through Sprint. I was paying under $35 a month with taxes. I used it 1 month out of all those yrs when my sister came to visit from out of state. I called when I transferred my other phones to see when my contract ended with it so I could transfer it to Verizon to keep it activated for the number because I was still getting those random calls asking for my mom. I had it in my head it ended November 29 rather than January 29th. I've been trying to contact Sprint to try to see if I could pay them the 2 months I owed them. They kept sending me a bill for 220.00. I've been calling since it happened and get no where with no result. Now I've been sent to a collection agency threatening to ruin my credit unless I pay them. I called Sprint right after and tried to get it settled AGAIN. I got a "ticket" put in the system for review. I've been offering to pay them the 2 months since it happened.

I think its unfair and greedy to want 220 vs 70 which I would have paid. They offer a prorated termination fee now since November of 2008 when I was still with them but they won't extend that service to me because I was a customer before it changed. Yet when their stuff changes before we are automatically put on contract without notice. When I signed up it was 150 then it went to 200 without telling me.

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Ytropious on 2010-03-04:
While it's an unfortunate situation, you are the one who mixed up the dates, yes? Also what in the world is up with the random picture of a TV stand?
aldidavz on 2010-03-04:
I did mess up the dates and I also offered to pay for the cell phone bill for the 2 months I would have been with them. They have not offered anything but the run around.

The website asked me to recommend a company and add a picture so I did LOL
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Sending Me Unsolicited Coin With Bill
Posted by on
Rating: 1/51
NORWALK, CONNECTICUT -- I ordered a supposedly BU Morgan Silver Dollar from PCS Stamps and Coins several months ago. I finally received the coin which was sent in a plastic encapsulated coin holder with the designation of BU by a nondescript coin company. Two days ago, I received another UNSOLICITED Morgan Silver Dollar, also encapsulated, with a designation of BU-they also sent a bill of $90.00 for the coin which I never requested in the first place!! This company which advertises in many coin magazines fails to stipulate that any order from them will result in receiving additional coins without your knowledge.
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Amy on 2012-12-02:
All you need to do is return the second unsolicited coin and let them know you do not wish to keep or pay for the second coin and do not wish to have additional coins sent or billed.
trmn8r on 2012-12-02:
Thanks for warning us.

Although the first reply states "all you have to do is return..." the unsuspecting customer shouldn't have to put up with guff like this.
At Your Service on 2012-12-02:
If, in fact, PCS Stamps and Coins cannot show proof of any order, federal mail laws allow you to keep the shipment without paying.

I would start by calling them, nicely but professionally asking them for the proof of order. Either they will be able to show you made a mistake of initiating the order without realizing it, in which case you will need to request the process of returning it. If they cannot show proof, I'd send a certified letter disputing the charge and requesting they not contact you further. Based upon the Fair Debt Collections Act, they have to discontinue all communications with you.

Best of luck and let us know how things turn out.
dzlfax on 2013-06-18:
Indeed PCS cannot even show proof of delivery because they are so unproffesional, sleazy, and cheap that they send products Parcel Post! As the victim though, I think you really better send back using mail with a tracking number.

Somehow they take your order as permission to enroll you in a "book club" type deal, only you don't know it unless and until unsolicited product arrives.
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StarStarEmpty StarEmpty StarEmpty Star
Sprint PCS Customer Service Changed Contract period without my knowledge
Posted by on
Rating: 2/51
METRO DETROIT, MICHIGAN -- In approximately January of 2012 I contacted Sprint PCS to find out why my monthly bill was increased. I was told I was losing a service credit and that it was not currently being offered, but to check back in February 2012, as the credit could potentially be offered. I was very upset as I was not informed of the change and as a long time customer (over 10-15 years), wanted to know why this was arbitrarily dropped without my knowledge. The representative apologized and indicated that she could offer me a one time $100 credit that would be applied to the bill. I grugingly accepted, indicating to her that it was not the same as my currenty billing, as this $100 credit was not the same as my monthy payments, and would soon run out. She asked me to check back in February. I called back in February, and explained the situation, and asked about my billing and was basically told the same thing, that the service credit was no longer being offered. I indicated to the customer service as well as the retention staff that I would not be renewing, as I didn't like the way this situation was being handled for a loyal long-term customer.

Early in May of 2012, I was online, reviewing my account, and noticed that someone had renewed my out of contract account; without my knowledge! I immediately phoned customer service about this and was told that, the person who issued me the $100 credit on my account, did this. I was outraged! The customer representative never explained to me that she was renewing my contract for an additional year, in exchange for a $100 credit; I would have never accepted! To make matters worse, the representative I spoke within May said that if you give us the $100 back, we will place your contract in "out of contract" again! Oh my goodness, what a sleazy proposition. I indicated to the service representative that it was not the condition under which I accepted the $100; it was a retention act, as I knew it...nothing to do with the contract.

I am very close to reporting this to major media as well as the Better Business Bureau...I think you call what they did to me, bait/switch...how unethical!
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Alain on 2012-05-30:
You can also report this to: http://www.michigan.gov/ag (click on consumer protection on the left) http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
KV on 2012-06-16:
I just found out they did the samething to me. not once when I was speaking with the sprint rep did she mention that she was extending my contract and when I let go of the main phone on the line(month to month contract) my bill showed an early termination fee. I would have never accepted it if I knew at the time. I think this is something that the BBB should hear about.
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Sprint PCS Service Review - Legal Documented Proof That Sprint Is A Scam - Please Read Sprint Complaints
Posted by on
OAKLA ND, CALIFORNIA -- I have been a loyal Sprint customer since 2003. But because of their consistently fraudulent charges, bad customer service, and last but not least, dishonest charges on my phone bill
for calls I never made which Sprint cannot provide documentation as evidence for, I cancelled my Sprintmembership by refusing to pay my bill and switched over to Verizon in 2008.

Sprint Is A Scam And I Will Prove It To You With Legal Documentation - Class Action Lawsuit Against Sprint PCS 2010

If You Did Not Get A Class Action Lawsuit Notice Against Sprint PCS, Please go to Google and type "Sprint Lawsuit" and you will see what I am talking about. You can get a hold of me if you want by replying to my post and I will help you the best I can because I am in this Class Action Lawsuit against Sprint for the crime they committed against me.

Now does this sound ethical to you? When was the last time you got a phone bill from your cell phone company (Sprint) that doesn't show the itemized charges for every single out-bound call that you make? That is the big problem I had with Sprint in 2008 which was the year I canceled my service by refusing to pay for the outlandish bogus charges on calls I never made. I will prove to you with documents that the Sprint complaints are valid and they are in fact a scam. I am urging everyone not to do business with Sprint anymore if you want to avoid the hateful feelings of anger and resentment that they have instilled in me for a long time.

My name is Billy Loi of Oakland California and Sprint knows who I am. I am not afraid to reveal my identity for the crime they have committed on innocent people like myself and others. And like I predicted, Sprint was recently slapped with a class action lawsuit for fraudulent charges...LOL..They got what they deserve. I just got my 2010 class action lawsuit notice in the mail which I am in the process of filing so I can get a refund of those fraudulent charges in excess of $1,000.

Please Pay Close Attention To My Unbelievable Story On How Sprint PCS Screwed Me Over To The Point Where I Couldn't Sleep For Days Because of Emotional Distress

Not only did they have the audacity to send my bill to a collection agency to ruin my credit, they did the most unthinkable crime to human kind that no one can ever imagine. Would you like to know what they did to me that will make your blood boil over?

Do You Remember The Sprint Promotion For $99 For Unlimited Calling Where You See The Pathetic CEO of Sprint Boasting This Promotion As The Best Cell Phone Deal?

They stole that idea from Verizon. In case you are wondering, I am now a very happy Verizon customer. Why? Because unlike Sprint, Verizon provided me with an itemized listing of every single call that I have made going out. This way I know I am not fraudulently charged for calls I never made. What happened to Sprint? Sprint committed fraud by hiding those itemized calls so they can fabricate a number in thin air that you are supposed to pay. Fraud. Scam. Ripoff.

Did Sprint Give Me The $99 Unlimited Calling Deal When It Came Out After Being A Loyal Customer Since 2003? Unfortunately No!

This really angered me. After being a Sprint customer since 2003, Sprint finally launched their $99 unlimited calling promotion in 2008 because they were trying to compete with Verizon who was the first to drop their unlimited calling plan to $99. So you can see how desperate Sprint was trying to stay competitive. Prior to dropping the rates, Sprint's unlimited calling plan was $199. Can you see how outrageous that was. It wasn't worth paying that kind of money for unlimited calling.

So instead I purchased a block of time starting out at 300 minutes. This way if I went over my allowed minutes, I would be protected by the additional 300 minutes block of time. But unfortunately, in later part of 2007, I was exceeding my 300 minutes. So I got penalized with additional charges. I had no problem with that. I was content with that. As a matter of fact, a Sprint representative called me back to suggest that I buy a 700 minute block of time for safety purposes. I decided on 900 minutes instead just to be double safe.

During the early part of 2008, my average monthly call volume was in the 700 minute range. I remember very vividly that for three months in a row from February to April of 2008, my average calls never exceeded 800 minutes based on the average 700 minute range I was in. And I know it was only that time in my life when my call volume was at its peak because of some important business I had to take care.

But Guess What Happened? You Are Not Going To Believe This. It Nearly Gave Me A Heart Attack

In the month of May of 2008, I got my Sprint bill showing that I went over the 900 minutes by 200 minutes!!! I already knew right away that Sprint was fraudulently charging me in excess of 500 minutes. What the hell happened? And what was really aggravating as I explained my problem to a Sprint sales rep, they never provided me with an invoice billing showing those out-going calls I have made. I am a reasonable person. If Sprint could provide me with evidence of those calls, I would have paid it happily. But did Sprint step up to that challenge? Sadly no!!

I Made This Challenge To Sprint - But Sprint Didn't Have The Guts To Step Up To My Legitimate Challenge

I dared Sprint to provide me with documented evidence that I did go over the 900 minute mark. Would you like to know what the results were? Nothing. All I got was a bill just showing that I talked for 1,100 minutes and they cannot provide the documentation like Verizon to show every single out-bound call that was made for the month of May of 2008. Is this fraud or what?

I even told them that I would be willing to pay those bogus charges if they can show me the proof. But unfortunately, they didn't have any proof at all. As a result, I cancelled my membership and enrolled with Verizon. The next thing you know my unpaid Sprint bill was sent to a collection agency. They ruined my credit by committing a huge crime against me: fraudulent charges!! That is why I am taking all my energy to write about my horrible experience dealing with Sprint.

After Being A Loyal Sprint Customer Since 2003, Did Sprint Offer Me The Unlimited Calling Plan for $99?

Unfortunately, the reps told me "No" because I was already locked into the old plan and as a result, I had to pay $199 for unlimited calling. They had the nerve to tell me that the $99 unlimited calling plan was only good for new customers. Is this a scam or what? This is how they treat they loyal customers? This is outrageous!!

Let me repeat this one more time so you can really understand this really clearly. If you were a Sprint customer before the $99 unlimited calling plan went into effect, Sprint told you that you were stuck at the $199 plan until the time of your renewal. Only new customers benefited from that new promotion. This is the ultimate crime against human kind I have ever heard in my life.

Are You Aware That Sprint Has Recently Announced Their $69 Unlimited Calling Promotion? Guess Who They Got That Idea From?

You guessed it. Verizon. Verizon was nice enough to offer me the lower cost plan despite I was in their higher cost plan of $99 unlimited calling. Verizon knows how to treat their customers right by allowing everyone of their customers to take advantage of any discount that is being offered through the promotional airwaves. Did you noticed that they did not restrict their offers only for new customers? Every one benefited.

Where was Sprint when I needed them to make me this same kind of offer? That is why Sprint is the worst Cell phone company in the world with bad customer service in which your customer service calls get disconnected on purpose. Have you heard of sales reps asking you for your phone number just in case you get disconnected? Sprint never returned my phone call every time I tried to resolve a dispute with them and got suddenly hung up on for no reason.

At least, Verizon would have returned your phone call. Why is this important? Because it takes a lot of energy and time to explain your problem to an agent and then when you get hung up on, it is frustrating to have to call Sprint again to have to explain the same problem over and over again to a different call center agent. Is this frustrating or what? This is the kind of bad customer service experience you would have with Sprint.

As You Can See That Everything About Sprint Is Bad. The Only Thing Good About Sprint Is They Get Less Dropped Calls. But my question is this? Is the so-called wonderful Sprint service of getting less dropped calls worth the agony of getting ripped off and bad customer service?

I already have completed the Class Action Lawsuit form and in the process of submitting it back to the Settlement Agents who are handling this Sprint Lawsuit. My advice is to stay far away from Sprint as possible. If you have been a Sprint customer since 2007 and did not receive your class action lawsuit form against Sprint, please reply to my post so I can help you.

Sprint is going to go out of business. It is just a matter of time of how many people they continually to piss of in the process.

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MaggieMcT on 2010-04-07:
I certainly hope they DON'T go out of business -- I've been with Sprint for years, no billing problems, and have always gotten the plan I wanted.

And really -- a calling plan is the "ultimate crime against human kind?" Exaggerate much?
rosalyn25 on 2010-05-10:
I mostly believe that sfrint is a hell of a comfany. They gave me a fhone that its key fad not functioning. when I notified the sfrint they don't want to deal with the fhone they sent me. instead they said I need to go get a new fhone and it will charge me for it. this comfany eats ur money in & out as long money exist they will try to get it from any customers. I'm waiting for my 2 yr contract to be done then switch to Verizon.
Anonymous on 2010-05-10:
Is it the "P" key that isn't working properly?
DebtorBasher on 2010-05-10:
Well JC, she did say the key pad wasn't working properly...guess it makes texting a little hard.
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My Thoughts
Posted by on
Now, before you begin to read this informative, and decide to rant and rave about your opinions about what I have to say, I'd like to state your opinion is important to me, and I'd love to hear what you have to say, HOWEVER, I will also inform you before you read this, if you are any type of human being that feels it's necessary to insult, make rude comments, or start fights, I'd like to have you stay away from any and all of my opinions, because YOUR opinion does not matter to me, if you cannot state in a proper and considerate way.

That being said. I've chosen today to right about Sprint Customer Service. That wonderful cell phone company within the United States of America. Before I get to far into this, I would like to point out the following. I am not an employee of Sprint, or any retailer or third party company that deals with Sprint. I am not being paid to state what I'm going to be stating in this bulletin, and it is my soul opinion, as well as I do NOT have Sprint as a Cell phone service. So you're probably asking yourself, why would someone who doesn't have, work, or isn't being paid to say the following, be bothering or know anything about it? Well, I a computer, and a lot of spare time that makes me research various things and find reasons to debate. While reviewing some interesting sites, I came a crossed ad's about Sprint, information, and other peoples thoughts. I was absolutely annoyed with some of the comments and rude thoughts people could say about other people they've never met. So I wanted to bring some interesting idea's into those minds of yours. These don't just pertain to Sprint customer service, but also to all contact centers out there.
1) The person you're speaking with, is probably not located in the same state as you, and likely isn't located within anywhere near you. This is for good logical reason.
2) The person you're talking to has done nothing at all to you at the point in time where they answered your call, so why not allow them a chance. You don't know who this person is remember, so for all you know this person you're speaking with could be a family member, or a family members relation.
3) Yes, you will get someone who speaks another language. You will get people who are hard to understand, and you will be frustrated at this. However, how is this anywhere near being Sprint, or the client your calling's fault? People need jobs. Whether that job be something fancy like you claim to do, or working at a call center, it's a job. You need money, as does the person who you're talking to at the other end. If you're the type of person who get's easily frustrated attempting to make someone understand you who doesn't speak your language perfectly, then hang up and call back!
4) Why call someone while you're upset? You yourself know it's human nature to get upset when something goes wrong, or isn't how you feel it should be. So why would you take your anger out on someone who doesn't know you, and you don't know them. Again, remember, they've done nothing to you, only state their name and ask how they can help you! When someone is trying to help you, why would you want to sit there and yell at them? Yes, you're upset, and angry at something, but why would you sit there and take it out on someone so innocent.
5) You catch more flies with Sugar then Vinegar. I'm sure you've heard this. I'm sure you've said this! Most people have. The people you're talking with on the other end of the phone are regular people right off the street. These people are just people who have gone through the training and been given the information that is required to try to help you get your issues resolved. You could have no customer service at all, you could then get a bill that shows you've used 200 minutes over you're allowed, and you know what! If it wasn't for customer service, then you wouldn't get the chance to tell them why and they wouldn't be able to try to help you out! Believe it or not, but those "a$$holes" you're talking to could easily hang up on you and say "screw it". Those "bitc#es" could just as well say no, pay your bill you did it. However we all know that you were innocent and that you never actually did go over your minutes, even though you spoke on the phone for 40 minutes with your mother, 30 minutes with your girlfriend, but guarantee you never used them! Seriously, the crap that those reps probably sit there and laugh about, while we complain and tell them we didn't do it!? They have systems that can prove whether you did or not. So just stop lying, and being rude. You're human, not an a$$hole.
6) Remember when your little girl, or boy first got their job? They we working at McDonald's serving fries, and they took a little longer to get everything together. The next night, they come home upset because they were yelled at, screamed at, called every name under the sun. All because some fat ass didn't get their french fries in less than 3 minutes? How'd that make you feel? Pretty upset huh? Well think about the people that are just starting out new in a call center? Do you honestly think that the people in call centers are their because they just know everything so they should be doing things perfectly? Perhaps they've been their a while, perhaps the person you're talking to just started working their, and that night was their first time on the phone. You were the first person they talked to. Wouldn't want to leave a bad impression?
7) The person you're talking to on the other end of the phone, chances are you'll never talk to them again, and you don't know where they're from, the only thing you know is their first name. However - They know you're full name, your address, phone number, how old you are, and control whether your phones work or not. So think twice before telling them off and being an a$$hole. Maybe that's why your Bills so high?

So you took the time to make it down to hear I see, or you just skipped through it because you don't want to know the truth. Either way, I hope some of this information you've read helps you think twice about calling up your phone carrier and telling them where to go, or tell them what to do, and remember, you're an adult, don't act like your going through the terrible 2's again!

-- My Thoughts
A Friendly Person
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User Replies:

madconsumer on 2009-06-14:
"Well, I a computer, and a lot of spare time that makes me research various things and find reasons to debate."

this says it all.
PepperElf on 2009-06-14:
... and this "computer" chose to "right" about Sprint.
and then signed it a "friendly person"

So um, is this letter-writer a computer or a person or ....

... omg! NO! it's the BORG!

*tosses Riker at it!*
Take one for the team, number one!
*runs and hides*
Alain on 2009-06-14:
Does the collective have a 'fix-it' borg available?
PepperElf on 2009-06-14:
it's in the assimilation department
msnanny on 2009-06-14:
Whatever it is it only wants opinions that agree with its own :)
Alain on 2009-06-14:
Assimalation is fun!
jktshff1 on 2009-06-14:
really don't give a rat's rear what a computer has to say.
Anonymous on 2009-06-14:
Your claim that Sprint customer service agents are not in the same state . . that is a correct statement. Most if not ALL of Sprint's customer service agents are outsourced to India and the Philippines. How can you state this is not Sprint's fault? They made the decision to move the jobs out of the US to a company located overseas.

You say you do not work for this company? That deems the rest of your post (no offense) a nonsensical rant on topics you know nothing about.
Anonymous on 2009-06-14:
I agree with some of the points made here, but not with the statement that it isn't Sprint's fault that a customer rep may not be able to speak clearly. If they choose to outsource, it is their fault.
lessthanzero on 2009-06-14:
Ease up on the Meds. Why would you even want to comment about Sprint if you have no experience with that company. Let me guess, you work in a call center...............
Anonymous on 2009-06-14:
resistance is futile...
Ginger_in_VA on 2009-07-17:
I have worked for Sprint for almost 9 years now and I have for the majority of my time with Sprint it has been taking calls from Customers. Their main complaint....their bill is too high. The second highest reason for complaint...they want a new phone and don't qualify for an upgrade yet. The last main complaint...their service has been interrupted because of nonpayment and their of course are others but for the majority of the customers calling in, those are the three main call drivers.

Do I like my job at Sprint? Honestly, it pays my bills or at least keeps my head above water for the most part and in the area where I live, for a woman especially, the pay is decent. When I first started working at Sprint I couldn't believe that I was making as much as I was as I was going from working at a bank barely making over minimum wage to at least doubling what I would be making there and now I understand why. The verbal and emotional abuse that we receive on almost a daily basis is something that NO ONE should have to go through and if I wasn't a single mother and needed my job for my childs health benefits as well as to be able to provide for her...I probably wouldn't work there now.

MOst people that call in with billing disputes never have the bill in front of them...they haven't "looked over the bill in detail"...they just saw the balance and KNOW that it is wrong and demand and adjustment. Sometimes when I break down the charges for a customer line by line...whether they like it or not...they do then understand the charges and understand that they are legitimate. If I give a phone to my 11 year old daughter and she talks for 1000 minutes and yet she has a 500 minute plan...is it Sprints fault that my bill is so high? IF she downloads 10 ringers and some games ...maybe subscribes to the horoscope promotion that she saw while watching tv that is 9.99 per month..should I call and demand a credit for that as well? NO. If I give a phone that is in my name to someone...I am responsible for their usage and unless it is a setup error that the representative did (which is possible but should be fairly easy to prove) then I AM RESPONSIBLE for those charges.

Now I do listen to every customer that calls me and I understand the that the majority of the time they are upset and that is the reason that they are calling so I try to not let it hurt me or offend me by the way that they are talking to me but if people would remember that all I am doing is my job and I am a person too...maybe they would not behave the way they do when they call in upset. I guarantee you that the situation for both of us would be a lot more productive than it is if you call me cursing and calling me names and DEMANDING things that could actually cost me my job if I did. How would you feel if I did that to you at your job? Ask yourself this before you call in the next time...CAN YOU PROVE THAT IT IS SPRINTS FAULT THAT YOUR BILL IS SO HIGH? If not...then call in and allow us the opportunity to assist you and figure out how we can help with the situation because that is what we are there for! I find no greater joy than to know when a caller hangs up that they are happy with the outcome but sadly, the outcome that they want is just not possible. We are not allowed to hang up on a customer...and I have sat and been called everything but my name but would you do that to me if you were looking me in the eye face to face? I highly doubt it. Another thing that keeps being mentioned in this forum is "out sourcing"....guess what guys....we don't like it either. I have to work to keep my job everyday and I do the best job I can to prove that I am worth keeping. I feel that quality of a customer care representative should override what you could pay to get a cheaper one but sometimes it doesn't seem to matter. IF Sprint or any company for that matter can pay me 15.00 an hour but pay someone in India for example 7.00 and have the same outcome why wouldn't they? You can call and get me and I can explain why your bill is 300.00 even though you may not like the reasons why if it is overage or downloads or other legitimate charges but at least I am being respectful to you, compassionate because I have actually been in your shoes with a high phone bill myself and understand how frustrating it is...but if you are going to curse and hang up on me the same as you would someone in India...then why would Sprint care because when you rate the representative and give us 0's just because you didn't like the answer, even though it was honest and correct...then why does it matter where we are from. I am in Virginia and I work hard at my job. I love talking to people all over the US. I take pride in what I due and love to troubleshoot a customers phone when it is not working and know they are happy that I fixed it before they hang up. But please remember the next time that you call in whether it is Sprints error or not, we are human beings that deserve respect and we are their to work for you and help you in the best ways we know how. Sometimes however, its just not possible to give you what you ask for.
PepperElf on 2009-07-17:
nooo you've been assimilated! resist! resist!
NPNJ on 2009-08-11:
Close commentsAdd reply
Horrible Customer Service
Posted by on
CHICAGO, ILLINOIS -- I have been with sprint for the last 5 or 6 years and it was only because at first I thought they had the best phones. I didn't have many problems with them in the beginning. It seemed if I had a problem I would call and they would fix it. I even worked for sprint for all of a about.....hmmmm 4 months and that's when my problem started. Any who fast forward to 2006 I believe. I decided to take advantage of the Sprint and Nextel merger and got a Nextel phone (when they were still technically separate but together)because I wanted the chirp feature. I didn't have to pay an ETF and I had my phone in a few days. Everything was fine until my phone started just randomly shutting off like it was a computer.

It got to the point where I would sit and watch it just shut off for no reason. I would say the problem was with the phone of course but I decided that I was done dealing with Nextel because the service I received when trying to call them just sucked. I wanted to go to a different carrier but I still didn't like the phones some of them had. There was a phone that I saw but Sprint was the carrier. So after much consideration I opted to go back to them. The biggest mistake ever!!

In November of 2007 I switched back to Sprint but was at first told I would have to pay an ETF. I asked why when I didn't have to before and was told because Sprint and Nextel is now combined but wasn't before but that keeping the phone on would be cheaper than cutting it off now because my contract was due to be expiring in June of 08. I told her I would think about it but decided to activate a new line anyway. The first weekend in December, I called Sprint to have them disconnect the first Nextel line I had and to keep on the one I just activated last month. I was aware of the ETF and didn't have a problem with it. I was assured the line would be disconnected. I then lost the phone but since it was SIM operated I reported it lost so that no one else could use the phone. I was assured the phone would be set so that no one could use it. I continued to call my Nextel number to make sure the phone was off and it was not.

After about 3 or 4 weeks, I called them back asking why it wasn't cut off. The customer service lady was nice and explained that they only suspended the service. She apologized and issued me a credit for the service charge and another credit for the inconvenience which totaled about 100 some odd dollars. Whatever she did in January of 08 cut the Nextel phone off and it no longer showed on my account on the January bill so I thought it was all taken care of. Well I get a bill in Feb of 08 where all of a sudden not only is the Nextel phone back on my account but they tried to charge me back charges from Jan until March of 08. Since I don't look at my bill regularly it took me a few weeks to realize what happened. I called and was needless to say upset about this because I assumed that after talking to the last girl everything was corrected. After countless times calling and speaking to 3 different people, I was assured the issue would be resolved and that the phone would be disconnected but I would have to pay the ETF.

I disputed that now seeing as though this was the 3rd time I had to call to get this line cut off and that I was not paying that fee 3 months after the fact. I was informed it would be taken care of. I was transferred to someone in the cancellations departments who tried to argue with me about paying that fee and me reporting my phone lost. She tried to say I only called to report it lost (in December) and that I did not call to request it be cancelled. She tried to be smart at the mouth but my mouth is smarter and I let her have it before she could even finish that stupid statement. She put me on hold and then came back with the "Oh I'm sorry I did check further and you are correct". So I told her again that I was not paying an ETF and she tried to dispute that saying that now my contract was not until November of 08. I told her that she is insane if she thinks that is true and that I will not be stuck with this phone until then. She then agreed to give me a credit for the charges for the cancelled line and was going to disconnect the service and issue me a credit of the ETF. I waited on hold for almost an hour until finally the line started ringing and just kept ringing. Needless to say she transferred me somewhere else and didn't do what she said.

I called back again around Easter and explained this same story over to two people. The first person seemed to be too consumed in his background conversation so he just put me on hold and transferred me somewhere else without letting me know. The second person was polite and said he would issue me a credit for the charge for the Nextel phone (that still wasn't off) again. Here it is April and after 4 months of calling sprint my Nextel phone is still not off. I complained that this was ridiculous and that all I asked was for them to cut that phone off and no one there seems to know what they are doing. I was transferred to this account manager whose job is to keep customers from going elsewhere. Needless to say she is in the wrong business. She tried to argue with me again that I only asked to get the phone suspended and not cancelled in December. I had to basically yell at her to let her know that I didn't fall out the womb yesterday and that I know the difference between suspended and cancel but suggested that she should ask the employees there if they knew because obviously they didn't.

She offered to credit me three months worth of service but that she would not waive the ETF for that Nextel phone. I told her that for the last time I would not be paying that fee. In turn she only credited me for 2 months (because they issue me a credit in March) and the phone is now off this time. I am upset because this could have been resolved in December but instead it has taken this long to get something done. I still don't believe this is the end all be all of this mess but one thing is for sure, I am now canceling both lines of service and I will not pay the ETF on either one. I've already contacted Cingular and I will gladly pay for a new phone that is the same as my phone that I just got 5 months ago to get away from Sprint once and for all!

I never thought I would find so much stuff just by typing in the word "Sprint Sucks" into yahoo. This company does suck and if they keep it up will be out of business!
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