Sprint PCS Consumer Reviews - Page 2

KANSAS CITY, KANSAS -- I know that many of us have had issues with Sprint. My incident is no different than many of the other requests, and I would like to share it. I will also share that I have emailed Mr. ** and gotten no response (Social Responsibility Executive) instead I got the feedback from another Executive who wasted no time dismissing my claims. Sprint should just allow people to leave once they have shown that they care for none of us. So many posts are centered around customer service and lack of cell service that it is baffling.

Here is my story... I have been a Sprint customer for approximately 9 months. In that time I have made sure to keep insurance on my phone, as experience teaches us it is better to be safe than sorry. I was denied a phone of equal design, after it was identified to be faulty merchandise. Typically, I would not care, but I explained to the manager that I was headed out of town and would be driving for seven+ hours - this was after I was told that I could pay the $100 deductible and get it next day (even though they were not sure what the cause of my malfunction was).

In addition, I had to wait two hours for them to tell me that there was no damage inflicted by me, rather the phone was faulty. In this case, I explained that I was going out of town, would be on the road for 7 1/2 hours, that I needed a form of communication, as well as, the GPS Navigation application installed on my Samsung device. I was told that nothing could be done - that either I could pay the $100 deductible or wait the 2 hours that it would take the technician to check the phone. Once it was checked, I would not receive a phone for 3-5 business days.

You see, my issue is not with the customer service entirely, because they tried to be nice, but my issue is with this company that has received approximately $1,012 from me over the course of 9 months. I pay for service, insurance, and I EXCEPTIONAL service.

After explaining that I would be going out of town, I fully expected that my phone would be delivered next day, or in the very least, I would be able to go to another location and receive the same phone DUE to the fact that I was going out of town, would be driving by myself for seven+ hours. As a single woman communication is everything when hitting the open road. My frustration comes in because the staff DID NOT try to help me. They did NOT try to contact upper management. They did NOT try to get my phone to me overnight versus the 3-5 business days. In addition, I live 27 miles away from the store that I visited, (closer to work).

Here is the correspondence that I received no answer to: This reply is unacceptable. As a customer, I do not understand how a multimillion dollar corporation easily forgets about the little guy. I feel like my request were within reason, but the fact that your company has not made any amends and from the looks of it, does not plan to. This response has prompted me to seek a review by the FCC.

In addition, I would like my contract with Sprint to be made void and the repercussions of the elimination of said contract at this earlier date to be nonexistent,. Please consider this my formal request to be let out of this contract. Bottom Line: I WILL NEVER RECOMMEND THIS COMPANY.

Purchased support tech from AT&T. Internet Explorer can't display the web page. When I close a internet window I get a message that Internet Explorer has stopped and it repeats itself twice even after I closed it the first time. Before using AT&T/tech I could customize any briefcase that I created after I can not, but I still can only on the ones before the tack worked on my computer. I cans on my desktop will move from one point to another without my prompting - not all of them but just one or two, without my prompting.

Sometimes after closing a program, I will see my Acer welcome center program come up. Again this could only happen with me pointing to it and opening it. And it is not on my desktop, but it opens. When I am playing a game with my son, the screen will minimize or maximize by itself. It will pause without my prompting, and even end by itself for no reason. When I open up my bible verses for study, if I leave it open in one window and go to another. When I return the verse has been replace, or the entire verses that I had opened will be reduced to just one verse.

The above and more just seems to work by themselves, without me doing anything. Still my home page will change without my doing anything, nor requesting a change. Windows open when I reboot my computer, only for a second or two but I do see them open. I will get two pointers that will open, and sometimes the a page will change all by itself... Playing Real Player once opened and music started, pointer will freeze. To this date I have had only two blue screens.

On one of my sessions with AT&T support tech, the tech started to work by remote access, but to my surprise the tech was working in the background, and I was not allowed to see what he or she was doing. After the session I call back and talk to someone and asked if a tech was supposed to work on my computer in the background where I could not see what was going on. The response was no, and the supervisor wanted my permission to used what happen as a teaching tool for the tech.

There has been so many subject of concern using AT&T support tech. From the fact that they will remove a tool box from my computer, and when I ask why they say that some tool bars can cause a virus. But when I tell them that tool in question was Norton secure site they only apologies, and return it to my computer. I have had techs pretend to be supervisors, when they were not.

When I call to speak to a supervisor, I would be told that they would have one call me back. Even when I ask for a website, or a phone no. so that I could complain. No one would give me the web, nor the number in which to call someone. I have had my Acer for about 6 months, and each time AT&T support techs work on my computer they leave more things wrong that before I call. I have a computer now that runs slow, does things by itself.

They advertise that their techs will keep my computer running without all the problems that I have indicated above, and they say that they will keep me from getting virus, or if I get one that they can remove, and restore my computer back to where it was. They have place McAfee on to my computer, but when I asked them if two anti viru™s can be running at the same time. When the tech wanted to install it he said no but when I call back and question if two could be running I was told that AT&T never install one. Yet I did see McAfee on my computer before I call, but after I ended the support tech session it is not there.

The pointer stills freezes up when I am trying to move it. My download speed has change, to the point that its sometimes impossible to download music, or even play it. I have gotten nowhere dealing with AT&T support tech., but I have money coming from my checking acct monthly, for a product that is only causing me more problems than before.

My printer works when it wants to. At times the printer will cycle on and off for no reason. Computer will freeze forcing me to shut it down and open it up again. And I believe that doing this has cause a problems with some of my printer drivers. USB ports work sometime, and sometime not. Over all I have a computer that I have only had for less than a year, and after purchasing AT&T support tech package, my computer is worse off than ever.

I have been a Sprint customer for about 6 years, and I absolutely cannot wait to terminate the relationship. I will spare you as many of the details as possible. Suffice it to say, over the years the service has been low average at best, and very disjointed. Each time a simple situation would arise (activating a new phone, purchasing an upgraded phone, swapping out a phone, getting a return envelope), it required hours and hours of dealing with Sprint employees - many of which are unfriendly and inefficient.

There is no synergy between departments and I never felt any true concern from any representative or supervisor or tech that I have dealt with. I actually get a little sick to my stomach when I know I have to call and deal with Sprint for any reason. I push it off until the last possible moment because it is always so unpleasant; you have to be ugly in order to get the help you deserve.

Here are some of the issues we have dealt with over the duration: Sprint sending replacement phones that were broken themselves. Sprint unable to activate my brand new, upgrade phone, telling me it was because my MSID # had already been assigned to someone else. How was that possible on a brand new phone? After 3 hours some supervisor figures it out and activates it in 10 minutes.

Sprint putting an $80 credit on our account without our permission or awareness in order to ‘sell' us an upgraded phone. This caused major billing issues later, which required hours of my time to rectify. Sprint sending me a Nextel phone for my free upgrade, only realizing when I called to activate it that it was not a device compatible with our Sprint plan. Another night of talking to Sprint for hours. Local Sprint stores refuse to ship back defective devices. Local Sprint stores unable to assist in matters beyond simple new plan/upgrades and purchases.

Sprint billed us $275 for unreturned equipment, on a phone they are selling for $179. Not only is that ludicrous in itself, but there is another example of Sprint's poor service. Our HTC Hero stopped working, so we took it to the local Sprint store. They advised us it was broken, and arranged for a replacement phone and return kit to be sent. They would not, at the store, take back the defective device. The phone and kit came, and within the 30 day return window, we called Sprint to let them know we had lost the return envelope and needed another.

We were on the phone with Sprint reps for hours, and after several attempts to ‘email' us a new return label, there was still no success. The area where the image of the label should have been was blank, with a small red X in the top left corner. We were advised the situation would be elevated. Nothing happened. We went again to the local Sprint store and tried to return the Hero - they would not take it. We went again to the local Sprint store when another employee was working, and he agreed to call customer service for us.

Again a new return label link was emailed - this time directly to the Sprint store employee. When he tried to open the label, the image again was missing. He told us they would elevate the situation, again. Last thing he said as we were walking out was ‘Good luck with that'.

When we got home I called customer service, and after 2.5 hours, 5+ people, and repeating my story about 8 times, we have this solution: Someone in the ‘tech' department is supposed to physically mail us another label, today. Also, we have been billed $275 plus tax for this phone, and won't see a credit for that until our next bill.

Both of these solutions require me to do work, and follow up, versus Sprint doing those things for me. I have no choice - my money is at stake here. There is nothing anyone at Sprint could even do or say that would prevent me from cancelling my contract. I have an estate in probate that will pay out soon and dumping this company will literally be one of the first things I do.

OAKLA ND, CALIFORNIA -- I have been a loyal Sprint customer since 2003. But because of their consistently fraudulent charges, bad customer service, and last but not least, dishonest charges on my phone bill for calls I never made which Sprint cannot provide documentation as evidence for, I cancelled my Sprint membership by refusing to pay my bill and switched over to Verizon in 2008.

Sprint Is A Scam And I Will Prove It To You With Legal Documentation - Class Action Lawsuit Against Sprint PCS 2010. If you did not get a class action lawsuit notice against Sprint PCS, Please go to Google and type "Sprint Lawsuit" and you will see what I am talking about. You can get a hold of me if you want by replying to my post and I will help you the best I can because I am in this Class Action Lawsuit against Sprint for the crime they committed against me.

Now does this sound ethical to you? When was the last time you got a phone bill from your cell phone company (Sprint) that doesn't show the itemized charges for every single outbound call that you make? That is the big problem I had with Sprint in 2008 which was the year I canceled my service by refusing to pay for the outlandish bogus charges on calls I never made. I will prove to you with documents that the Sprint complaints are valid and they are in fact a scam. I am urging everyone not to do business with Sprint anymore if you want to avoid the hateful feelings of anger and resentment that they have instilled in me for a long time.

My name is ** of Oakland California and Sprint knows who I am. I am not afraid to reveal my identity for the crime they have committed on innocent people like myself and others. And like I predicted, Sprint was recently slapped with a class action lawsuit for fraudulent charges...LOL. They got what they deserve. I just got my 2010 class action lawsuit notice in the mail which I am in the process of filing so I can get a refund of those fraudulent charges in excess of $1,000.

Please pay close attention to my unbelievable story on how Sprint PCS screwed me over to the point where I couldn't sleep for days because of emotional distress. Not only did they have the audacity to send my bill to a collection agency to ruin my credit, they did the most unthinkable crime to humankind that no one can ever imagine. Would you like to know what they did to me that will make your blood boil over?

Do You Remember The Sprint Promotion For $99 For Unlimited Calling Where You See The Pathetic CEO of Sprint Boasting This Promotion As The Best Cell Phone Deal? They stole that idea from Verizon. In case you are wondering, I am now a very happy Verizon customer. Why? Because unlike Sprint, Verizon provided me with an itemized listing of every single call that I have made going out. This way I know I am not fraudulently charged for calls I never made. What happened to Sprint? Sprint committed fraud by hiding those itemized calls so they can fabricate a number in thin air that you are supposed to pay. Fraud. Scam. Ripoff.

Did Sprint Give Me The $99 Unlimited Calling Deal When It Came Out After Being A Loyal Customer Since 2003? Unfortunately No! This really angered me. After being a Sprint customer since 2003, Sprint finally launched their $99 unlimited calling promotion in 2008 because they were trying to compete with Verizon who was the first to drop their unlimited calling plan to $99. So you can see how desperate Sprint was trying to stay competitive. Prior to dropping the rates, Sprint's unlimited calling plan was $199. Can you see how outrageous that was. It wasn't worth paying that kind of money for unlimited calling.

So instead I purchased a block of time starting out at 300 minutes. This way if I went over my allowed minutes, I would be protected by the additional 300 minutes block of time. But unfortunately, in later part of 2007, I was exceeding my 300 minutes. So I got penalized with additional charges. I had no problem with that. I was content with that. As a matter of fact, a Sprint representative called me back to suggest that I buy a 700 minute block of time for safety purposes. I decided on 900 minutes instead just to be double safe.

During the early part of 2008, my average monthly call volume was in the 700 minute range. I remember very vividly that for three months in a row from February to April of 2008, my average calls never exceeded 800 minutes based on the average 700 minute range I was in. And I know it was only that time in my life when my call volume was at its peak because of some important business I had to take care.

But Guess What Happened? You Are Not Going To Believe This. It Nearly Gave Me A Heart Attack. In the month of May of 2008, I got my Sprint bill showing that I went over the 900 minutes by 200 minutes!!! I already knew right away that Sprint was fraudulently charging me in excess of 500 minutes. What the hell happened? And what was really aggravating as I explained my problem to a Sprint sales rep, they never provided me with an invoice billing showing those out-going calls I have made. I am a reasonable person. If Sprint could provide me with evidence of those calls, I would have paid it happily. But did Sprint step up to that challenge? Sadly no!!

I Made This Challenge To Sprint - But Sprint Didn't Have The Guts To Step Up To My Legitimate Challenge. I dared Sprint to provide me with documented evidence that I did go over the 900 minute mark. Would you like to know what the results were? Nothing. All I got was a bill just showing that I talked for 1,100 minutes and they cannot provide the documentation like Verizon to show every single outbound call that was made for the month of May of 2008. Is this fraud or what?

I even told them that I would be willing to pay those bogus charges if they can show me the proof. But unfortunately, they didn't have any proof at all. As a result, I cancelled my membership and enrolled with Verizon. The next thing you know my unpaid Sprint bill was sent to a collection agency. They ruined my credit by committing a huge crime against me: fraudulent charges!! That is why I am taking all my energy to write about my horrible experience dealing with Sprint.

After Being A Loyal Sprint Customer Since 2003, Did Sprint Offer Me The Unlimited Calling Plan for $99? Unfortunately, the reps told me "No" because I was already locked into the old plan and as a result, I had to pay $199 for unlimited calling. They had the nerve to tell me that the $99 unlimited calling plan was only good for new customers. Is this a scam or what? This is how they treat their loyal customers? This is outrageous!!

Let me repeat this one more time so you can really understand this really clearly. If you were a Sprint customer before the $99 unlimited calling plan went into effect, Sprint told you that you were stuck at the $199 plan until the time of your renewal. Only new customers benefited from that new promotion. This is the ultimate crime against human kind I have ever heard in my life.

Are You Aware That Sprint Has Recently Announced Their $69 Unlimited Calling Promotion? Guess Who They Got That Idea From? You guessed it. Verizon. Verizon was nice enough to offer me the lower cost plan despite I was in their higher cost plan of $99 unlimited calling. Verizon knows how to treat their customers right by allowing everyone of their customers to take advantage of any discount that is being offered through the promotional airwaves. Did you noticed that they did not restrict their offers only for new customers? Everyone benefited.

Where was Sprint when I needed them to make me this same kind of offer? That is why Sprint is the worst Cell phone company in the world with bad customer service in which your customer service calls get disconnected on purpose. Have you heard of sales reps asking you for your phone number just in case you get disconnected? Sprint never returned my phone call every time I tried to resolve a dispute with them and got suddenly hung up on for no reason.

At least, Verizon would have returned your phone call. Why is this important? Because it takes a lot of energy and time to explain your problem to an agent and then when you get hung up on, it is frustrating to have to call Sprint again to have to explain the same problem over and over again to a different call center agent. Is this frustrating or what? This is the kind of bad customer service experience you would have with Sprint.

As You Can See That Everything About Sprint Is Bad. The Only Thing Good About Sprint Is They Get Less Dropped Calls. But my question is this? Is the so-called wonderful Sprint service of getting less dropped calls worth the agony of getting ripped off and bad customer service?

I already have completed the Class Action Lawsuit form and in the process of submitting it back to the Settlement Agents who are handling this Sprint Lawsuit. My advice is to stay far away from Sprint as possible. If you have been a Sprint customer since 2007 and did not receive your class action lawsuit form against Sprint, please reply to my post so I can help you. Sprint is going to go out of business. It is just a matter of time of how many people they continually to piss off in the process.

I have been a Sprint customer since 1997. Every time you changed a plan you had to renew your contract. So I stuck with Sprint all these years. I had my parents phones on my line. I lost my father in April of 2006. I called Sprint. They kindly removed his phone from my line without charge. Then October 2006 I lost my mom suddenly and they refused to remove her phone because it was under my name. So I kept her phone activated. I was also keeping it activated to catch anyone calling her line to tell them the news. I missed a lot of people when she passed because I did not have a clue who to contact.

Flash forward to earlier 2009. I transferred my main line to my husbands plan over at Verizon to save money. I had to keep the spare phone activated through Sprint. I was paying under $35 a month with taxes. I used it 1 month out of all those yrs when my sister came to visit from out of state. I called when I transferred my other phones to see when my contract ended with it so I could transfer it to Verizon to keep it activated for the number because I was still getting those random calls asking for my mom. I had it in my head - it ended November 29 rather than January 29th.

I've been trying to contact Sprint to try to see if I could pay them the 2 months I owed them. They kept sending me a bill for 220.00. I've been calling since it happened and get no where with no result. Now I've been sent to a collection agency threatening to ruin my credit unless I pay them. I called Sprint right after and tried to get it settled AGAIN. I got a "ticket" put in the system for review. I've been offering to pay them the 2 months since it happened.

I think its unfair and greedy to want 220 vs 70 which I would have paid. They offer a prorated termination fee now since November of 2008 when I was still with them but they won't extend that service to me because I was a customer before it changed. Yet when their stuff changes before we are automatically put on contract without notice. When I signed up it was 150 then it went to 200 without telling me.

I bought this phone back in '07, had problems with it, took it to the service repair center and they told me I had the wrong warranty and my phone was not repairable. The girl who sold me the phone at Sprint gave me the wrong one and obviously was not Intelligent in Sprint Warranties! So I got screwed over due to the stupid customer service. Anyway I got my old Sprint phone turned back on that I used in previous years since the stupid RUMOR phone WOULD NOT WORK! It turned off randomly. The keyboard didn't work. The volume button did not work, neither did the camera. So I paid a warranty for nothing.

Well luckily 2 months later my Rumor started working and it was hell all over again. On this past Sunday my Rumor came up with a white screen and made it not usable and therefore I could not read anything on my screen except for just a few centimeters of room at the bottom. So I went into the store - first the guy was a jerk to me, talked down to me. Trying to get me to upgrade instead of fixing the issue with my phone. I HATE SPRINT SO WHY WOULD I UPGRADE AND BE STUCK WITH THEM FOR ANOTHER 2 YEARS!!!! STUPID PEOPLE!

Anyway so I left the store after the guy would NOT give me Corporate's number and called the claim number he gave me only to be given the wrong number and then had to deal with Customer Service, Account Services and Tech Support. The first 2 people I spoke with actually understood what I was saying and when the other representative from tech support got on she talked to me as if I was mentally challenged and was NOT helpful in any way!!

I just wanted my phone replaced - I didn't want to upgrade or get a new phone. I just wanted the same Rumor phone-- turns out they stopped making it (Not shocked by this) and came out with the LG RUMOR 2 that sells for 29.99 and you buy one get one free. Hence I paid $96 in warranty and they could not replace it with the old phone! The new phone would cost way less for them but nope they wanted me to pay a $50 deductible to get the stupid phone that didn't work. What is the point of a warranty oh yeah so when I took my phone in yesterday to get the other phone turned back on they flagged my warranty and didn't tell me!

So I got screwed over and currently on the phone with them for another 2 hours-- getting nowhere. They just want me to upgrade and I'm NOT ready! I am so tired of Sprint just beating around the bush - its so annoying. SUCH A LONG STORY BUT OVERALL SPRINT DOES NOT WANT TO REPLACE THE STUPID PHONE - JUST WANT TO UPGRADE AND I FEEL AS THOUGH THEY DON'T GIVE A CRAP ABOUT THE CUSTOMER - just in it for money money money! Never ever buy the Rumor phone. It is a waste of money and will fail you.

Now, before you begin to read this informative, and decide to rant and rave about your opinions about what I have to say, I'd like to state your opinion is important to me, and I'd love to hear what you have to say, HOWEVER, I will also inform you before you read this, if you are any type of human being that feels it's necessary to insult, make rude comments, or start fights, I'd like to have you stay away from any and all of my opinions, because YOUR opinion does not matter to me, if you cannot state in a proper and considerate way.

That being said. I've chosen today to right about Sprint Customer Service. That wonderful cell phone company within the United States of America. Before I get to far into this, I would like to point out the following. I am not an employee of Sprint, or any retailer or third party company that deals with Sprint. I am not being paid to state what I'm going to be stating in this bulletin, and it is my soul opinion, as well as I do NOT have Sprint as a Cell phone service. So you're probably asking yourself, why would someone who doesn't have, work, or isn't being paid to say the following, be bothering or know anything about it? Well, I a computer, and a lot of spare time that makes me research various things and find reasons to debate. While reviewing some interesting sites, I came a crossed ad's about Sprint, information, and other peoples thoughts. I was absolutely annoyed with some of the comments and rude thoughts people could say about other people they've never met. So I wanted to bring some interesting idea's into those minds of yours. These don't just pertain to Sprint customer service, but also to all contact centers out there.
1) The person you're speaking with, is probably not located in the same state as you, and likely isn't located within anywhere near you. This is for good logical reason.
2) The person you're talking to has done nothing at all to you at the point in time where they answered your call, so why not allow them a chance. You don't know who this person is remember, so for all you know this person you're speaking with could be a family member, or a family members relation.
3) Yes, you will get someone who speaks another language. You will get people who are hard to understand, and you will be frustrated at this. However, how is this anywhere near being Sprint, or the client your calling's fault? People need jobs. Whether that job be something fancy like you claim to do, or working at a call center, it's a job. You need money, as does the person who you're talking to at the other end. If you're the type of person who get's easily frustrated attempting to make someone understand you who doesn't speak your language perfectly, then hang up and call back!
4) Why call someone while you're upset? You yourself know it's human nature to get upset when something goes wrong, or isn't how you feel it should be. So why would you take your anger out on someone who doesn't know you, and you don't know them. Again, remember, they've done nothing to you, only state their name and ask how they can help you! When someone is trying to help you, why would you want to sit there and yell at them? Yes, you're upset, and angry at something, but why would you sit there and take it out on someone so innocent.
5) You catch more flies with Sugar then Vinegar. I'm sure you've heard this. I'm sure you've said this! Most people have. The people you're talking with on the other end of the phone are regular people right off the street. These people are just people who have gone through the training and been given the information that is required to try to help you get your issues resolved. You could have no customer service at all, you could then get a bill that shows you've used 200 minutes over you're allowed, and you know what! If it wasn't for customer service, then you wouldn't get the chance to tell them why and they wouldn't be able to try to help you out! Believe it or not, but those "a$$holes" you're talking to could easily hang up on you and say "screw it". Those "bitc#es" could just as well say no, pay your bill you did it. However we all know that you were innocent and that you never actually did go over your minutes, even though you spoke on the phone for 40 minutes with your mother, 30 minutes with your girlfriend, but guarantee you never used them! Seriously, the crap that those reps probably sit there and laugh about, while we complain and tell them we didn't do it!? They have systems that can prove whether you did or not. So just stop lying, and being rude. You're human, not an a$$hole.
6) Remember when your little girl, or boy first got their job? They we working at McDonald's serving fries, and they took a little longer to get everything together. The next night, they come home upset because they were yelled at, screamed at, called every name under the sun. All because some fat ass didn't get their french fries in less than 3 minutes? How'd that make you feel? Pretty upset huh? Well think about the people that are just starting out new in a call center? Do you honestly think that the people in call centers are their because they just know everything so they should be doing things perfectly? Perhaps they've been their a while, perhaps the person you're talking to just started working their, and that night was their first time on the phone. You were the first person they talked to. Wouldn't want to leave a bad impression?
AND MY FAVORITE:
7) The person you're talking to on the other end of the phone, chances are you'll never talk to them again, and you don't know where they're from, the only thing you know is their first name. However - They know you're full name, your address, phone number, how old you are, and control whether your phones work or not. So think twice before telling them off and being an a$$hole. Maybe that's why your Bills so high?

So you took the time to make it down to hear I see, or you just skipped through it because you don't want to know the truth. Either way, I hope some of this information you've read helps you think twice about calling up your phone carrier and telling them where to go, or tell them what to do, and remember, you're an adult, don't act like your going through the terrible 2's again!

-- My Thoughts
A Friendly Person

STILLWATER, OKLAHOMA -- Been a customer of Sprint's for about three years. Prior to April of this year, we had what I would consider to be a "normal" relationship with our cell phone company. We didn't have cell service at our home, but no other company we had been with previously did either. Otherwise, a normal amount of dropped calls or weird occurrences. That all changed when we got four new phones and renewed for another two years.

I should have seen the warning signs when I called to get information about what phones might be able to provide the features I was needing and the pushy sales representative insisted I make a decision right then, and when I declined because I wanted to discuss with my husband, he wanted his phone number so he could conference him in. I refused, so he insisted that he call back later so that we could complete the sale. I should have run like **, but I didn't. After all, I couldn't flush them after two reasonably good years over one unpleasant incident!

Rep called back, and I ordered the phone. Since I was without a phone, I was in a hurry to receive it. After almost a week with no phone that they had said would be shipped by FedEX, I called to check in and learned that the phone was on backorder. I cancelled the order and told them I would go the nearest Sprint store and buy one there. They assured me the order was cancelled and no phone would be received. Guess what? Two days later said phone arrives. I refused it. Wrangled and tangled with them for weeks to get the bill corrected.

We moved and decided we needed more features on the other three lines. Hubby called local Sprint store, and the employee told us about their Talk/Data 1500 plan. Said we would be able to use all four phones as modems in this plan. I called and spoke with representative who told me the same thing. I went to the store, reviewed the notes from my conversation with him - no changes. All phones would be able to be used as modem with no additional charge. He added that if there were charges, just to let him know and he'd take care of it. I agreed to make the change to the plan at the beginning of the next billing cycle.

Got August bill, and, of course, it was screwed up. Three of the phones were on the new plan which was implemented in the middle of the billing cycle, resulting in overbilling. The fourth phone was on the old plan. The representative also neglected to mention that they were advance billing the new plan. The overall effect was a shocking bill. I emailed the employee at the Sprint store, who never emailed or called back. I called Sprint and spoke with a CSR. She issued a credit and supposedly squared away the phones on the plans. Ha.

Today I tried to configure my husband's phone to use as a modem on his laptop. After all, we'd been paying for the service for over a month, right? I downloaded the broadband package, hooked up the phone...nothing. Got online to check my account and realized that the plans were still screwed up. In trying to resolve that, I learned that the three lines that were on the new plan did NOT have phone as modem capability as I had been told.

The lady I spoke to was appalled at the service we had been receiving and said that my old plan had that capability, so we switched back to that plan, and she was going to make sure we had the bonus modem capability at no charge. I was happy until I thought that I didn't ask if there was a kb/sec charge. So I called back.

Of course, I couldn't speak to the person I had spoken to minutes before. The lady I spoke to said that neither plan had that capability, but I could add it for a mere $45/line. I said "If I can't have the service/features I was told I could get for the amount of money I was quoted in the store, then I wanted to cancel the account and had no intention of paying termination charges." Of course, they wouldn't agree to eating the termination charges.

I have spent literally hours on the phone with Sprint trying to resolve issues that were created because their sales and service representative either flat-out lied or "misrepresented" what their plans/features included. I am so frustrated and would NEVER, NEVER recommend Sprint to anyone except maybe my stepmother.

I have been with Sprint for years, multiple lines, unlimited spending limit. I have had four different phones, and all seem to have problems receiving calls. Funny how the phones seem to start having problems within a year of owning them, when you are eligible for a complete upgrade at 2 years! Now this is with all companies, but why would you only honor new customers with a new phone, and make loyal, existing customers wait, or pay full price, in order to get a new phone that works?

Yes, I have insurance, which is great if my phone is damaged because of my negligence. But if the phone stops working properly because of manufacturer defects, customers shouldn't have to pay $50, on top of the $7/mo, and settle for a used phone! Then I'm told if I'm not happy with their service, I can pay $175 to cancel my account and go to another company.

OK! I'll pay the 175 and go to a new company, where I will get a BRAND NEW PHONE, and be treated with respect! And Sprint can lose the $400/mo in business that I provide. I mean, I need a new phone and have to pay about the same price for it, since I don't "qualify" for an upgrade, so I might as well use the $200 on cancelling my account and going with a BETTER company!

Why is it every time I call Customer Service, I get a person who barely speaks/understands English? Answer - because Sprint employs people overseas to take customer service calls! Yes, some representative are located here, but for the most part, they are out of the country! So not only are they taking jobs away from US citizens, but are also insuring that we get less than great service.

I have nothing against any religions, cultures, and so on. But, when I have concerns/questions about something, I'd like to speak to someone who can hold a conversation IN MY COUNTRY'S FIRST LANGUAGE!!! Why should Sprint be allowed to pay less for employees, when we aren't charged less for having to deal with them?!?!

Another common complaint... The charges on my bills are always incorrect, in Sprint's favor of course! Well, if the same people who take the customer service calls are the ones that handle the billing, then we've definitely figured out the problem! What a freaking mess!!

Is it me? Or does Sprint have the smallest and worst phone selection ever?!?! If it wasn't for them merging with Nextel, Sprint would probably carry a total of 5 phones to choose from, not including color choices! Come on!! Between overcharging for service, phones, and skimping on the cost of customer service employees, can't they afford to provide a decent selection of phones?

I read a comment on this site from a girl who works as a customer service representative at Sprint. She went on to explain how hard she tries to provide the best service for the customers she deals with. I'm sure she's a great representative. Now if I could get her every time I called in, I'd be set!!

By the way, she also went on to say how other companies get the same complaints, as much as Sprint does. And how does she know this? Well...she too has a cell phone WITH ANOTHER COMPANY!!! RED FLAG??? With the employee discount and "great service", why wouldn't she have service with the company she works for? Needless to say, I'm cancelling my account!