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Never Again!
Posted by Paddyohooligan on 02/07/2012
CEDAR RAPIDS, IOWA -- I went to the Staples in Cedar Rapids to get some toner for my printer. Their are a bunch of crooks! I had to wait 20 minutes just to get someone to pay any attention to me. By the time the manager comes out, he's screaming at me like I did something wrong. He was literally screaming at me for 45 minutes while customers and employees watched.

Nobody helped me, it was humiliating. The manager's name is Arthur. Do not buy from him. When they finally brought the toner out I said, "No thanks." I will NEVER go into that store again.
     
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Posted by unhappy999 on 2012-02-07:
Why was the manager screaming at you for 45 minutes? I would have left after waiting 20 minutes with no help.
Posted by tnchuck100 on 2012-02-07:
The part of this review I fail to understand is being screamed at for 45 minutes. I cannot imagine me putting up with that from a boss...much less as a customer.
Posted by Mytical on 2012-02-08:
Did you ask anybody for help, or did you just assume? A lot of customers hate 'pushy sales people', so going up and asking is a good idea...so they know you won't just blow them off if they approach. As for being yelled at for 45 min...why? The minute a manager starts yelling at me, and I am a customer..I am walking out and finding the info of the owner/corporate and calling and letting them know.
Posted by oldisgood on 2012-02-08:
I get the feeling a whole lot was left out of this post!!! No one comes up to someone and just starts screaming for no reason.
Posted by Venice09 on 2012-02-08:
Are you sure you weren't in JCPenney's?
Posted by missing my brain on 2012-02-10:
i think you're right oldisgood - i think there's something missing.

why would any customer just stand there with an employee yelling at him for 40 minutes?

People don't just pick strangers to yell at for over 30 minutes. I'm wondering if this was perhaps an argument between the customer and the employee.
Posted by paddyohooligan on 2012-02-11:
too 'missing my brain' - I'm not liking the cynic expressed here. What is missing is common courtesy. See how you like it while someone screams at you for 45 (not 40 ) minutes. Its' is people like you who stood around watching assuming I was getting sweet with the ladies or whatever it is he was screaming about. Side with me and maybe suggest some comebacks for next time. Peace.
Posted by jktshff1 on 2012-02-11:
Why was he hollering at you? What excuse was given?
Posted by paddyohooligan on 2012-02-11:
I'm just trying to set thing straight (Rom. 6:4)
Posted by jktshff1 on 2012-02-11:
The rest of the story would help
Posted by madconsumer on 2012-02-11:
OMG!! what a horrible ordeal. there was no reason for you to be yelled at. make sure to contact staples corp and file a report, this is very un-acceptable.
Posted by trmn8r on 2012-02-11:
"He was literally screaming at me for 45 minutes while customers and employees watched."

Why? Why on earth did the manager scream at you? I can't imagine he would have enough material to yell at you for one or two minutes.

What did he believe you did wrong? You asked for someone to "side with you," but I can't lean towards a side until I know what the issue was.
Posted by jktshff1 on 2012-02-11:
X1000 trm
Posted by Venice09 on 2012-02-11:
Sweet with the ladies?.. Was the manager protecting or defending his female employees?

If you were just there to buy toner, why did the manager come out?
Posted by paddyohooligan on 2012-02-12:
whatever happened between me and the female employees is a private matter and has no place on this forum
Posted by paddyohooligan on 2012-02-12:
When I go to Staples I am a man first and a customer second. If I have to wait 20 minutes my eyes wander, I might trip, my hand slips... whatever. The point is I followed my heart. Maybe you should follow yours (Rom. 6:4)
Posted by Venice09 on 2012-02-12:
Mystery solved.
Posted by DebtorBasher on 2012-02-12:
Yup...and there's the rest of the story!
NEXT!!!
Posted by Anonymous on 2012-02-12:
I see the OP has cited Romans 6:4 twice. The NIV translation: We were therefore buried with him through baptism into death in order that, just as Christ was raised from the dead through the glory of the Father, we too may live a new life.
Posted by Starlord on 2012-02-12:
I have always heard that religion is the last refuge of the scoundrel (Scientology comes to mind). the OP says what occurred between him and the ladies has no bearing on the post, but implies that the manager was dressing him down for taking liberties with his female employees. In any event, how can he expect someone to 'take his side' when he will not or cannot state why he is innocent. His placing religious statements does not impress me in the least.
Posted by tnchuck100 on 2012-02-12:
I agree, Starlord. I have observed his responses accomplish nothing more than to erode his position further and further.
Posted by trp2hevn on 2012-02-12:
"whatever happened between me and the female employees is a private matter and has no place on this forum"
Sounds like it was a private matter and had no place in the store either (especially if the female was on the clock). I say good for the manager for sticking up for his employees.
Posted by Nohandle on 2012-02-12:
I wasn't there, nor was any other member responding. All I can state is if an employee at my business is being dressed down by a customer I will personally walk out, request the employee excuse himself and ask the individual if I can be of assistance. No one and I mean no one treats an employee at my office as if they are fair game for their frustrations. By the same token an employee knows what to say and what not to say to an individual. Good employees are difficult to find. I enjoy keeping mine around.
Posted by Anonymous on 2012-02-12:
20+45=65 minutes, toner cartridges aren't wagyu beef you can get them anywhere, I would have walked out after 5 minutes.
Posted by jktshff1 on 2012-02-12:
"whatever happened between me and the female employees is a private matter" it seems as if the manager did not think so.

Posted by Nohandle on 2012-02-12:
JKT I had forgotten that once a customer was making a pass, if you will, at a female employee. She was almost on the verge of tears before I was told about it. When I walked out he told me he thought she was beautiful. I simply told him we thought so, as well as her husband and what could I assist him with.
Posted by Very angry disabled grandmother on 2012-02-12:
Well if the female employees complained to him and you created a hostile work environment he has every right to kick you out.
Posted by my brain is eating yours on 2012-02-13:
"whatever happened between me and the female employees is a private matter "

ahhhh. So there is more to the story.


Leaving out stuff just to make yourself look innocent does not actually make people believe you. not here.
Posted by Starlord on 2012-02-14:
There is an old saying, "When you realize you are in a hole, stop digging."
Posted by my brain is laughing now on 2012-02-14:
so this whole complaint was because you were hitting on the employees and got dressed down for harassing them?

and the manager is giving "bad service" because he dared interrupt your attempts?


O_o

there's your problem. nautica isn't a hook-up bar. and the employees have a right to be left alone from that kind of attention when they're trying to work.
Posted by oldisgood on 2012-02-16:
see ---the "rest of the story" and now the poster looks guilty as h=ll. He was making a pass at a female - either and employee or customer -- and thought it was OK because he was just waiting around. He is lucky she didn't slug him. I would have.
Posted by paddyohooligan on 2012-03-12:
i'm still fuming about the way i was treated. next time it could be YOU having some bad experiences
Posted by trmn8r on 2012-03-12:
Looking back over the comments, you've never mentioned why the manager came out and was screaming at you/what he believed you did wrong.

You have also mentioned some hijinx with female employees, but that the details aren't appropriate here.

You may still be fuming, but a month later I still don't know what the issue was.
Posted by TruckerDad on 2012-03-31:
They put the eye on you, Paddy! We're all backing you up here, don't worry
Posted by paddyohooligan on 2012-04-01:
You know, this IS a free society and some of us don't go to bars so where are you SUPPOSED to meet women? in the woods?
Posted by trmn8r on 2012-04-01:
These new details are making the reason for filing the complaint more clear. Thanks for stopping back.
Posted by TruckerDad on 2013-03-18:
Real glad things worked out for you Paddy! We're all in your corner here. Don't worry ever
Posted by TruckerDad on 2013-05-03:
I understand the manager apologized to Paddy and he received a sizable Staples Reward card. Glad it worked out, thanks to my3cents
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Treat Associates Just as Bad As Customers
Posted by Smarxy06 on 04/17/2010
FORT WORTH, TEXAS -- I currently work for Staples and today I had an incident that made me realize that I am not at a very good place. I have been at my current store for 3 years and have had 3 different GM'S which makes me wonder why are they leaving, but now I know. they are not there for the customers, but for their own agenda which involves them getting bonuses. they force us employees to force people to purchase protection plans, and if we don't sell protection plans we are not seen as valuable. It gets worse also when you work in an environment where the store manager is cruel. in my 3 years I never cried over my job like I did today. I was threatened about losing my job because I left my cashier area to go help a customer who was feet away from me. He got in my face and said never ever ever leave this area, that is grounds for being fired, but turned around and acted like an angel to another customer...don't get sucked into the Staples hussle..some of us are really for the customers while others are there to get more greedy.
     
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Posted by Ytropious on 2010-04-18:
"they force us employees to force people to purchase protection plans, and if we don't sell protection plans we are not seen as valuable." I hate to break it to you but that is in your job description. I work in retail and I flaunt the fact that I sell my company protection plans and I get rewarded with hours out the butt. If you don't like it then maybe retail isn't for you. Also have a spine, I used to have a manager who liked to "pick" on employees and I always threw his crap back in his face when he tried it with me. He eventually realized he couldn't get to me and treated me highly.
Posted by Anonymous on 2010-04-18:
Yt, some managers would call throwing it back in their face insubordination and would set the employee up for corrective action. If a manager is picking on an employee there are things the employee can do such as contact their district manager or human resources.
Posted by Ytropious on 2010-04-18:
This manager liked to act immature so when you stood up to him and gave his own crap back to him he would respect you and leave you alone, certainly not a good work environment, but sometimes you need to stand up for yourself to them. Needless to say he does not work there anymore. Some people are just bad managers.
Posted by easytechguy on 2010-05-05:
as a rule the company is cruel and mean spirited(the title of one of their monthly employee booklets was 'we are not your rich uncle'). they grind and ruin the spirit of anyone with integrity. every sales manager or general manager i know has that same exhausted hollow look...just trying to make it another day. this defeated attitude inevitably means associates are treated like pondscum.
Posted by edonovan on 2010-07-23:
I get sent to help out other stores in the district and I must say I've never experienced such bad attitudes. It seems more like the associates are not cut out for retail.

As far as service plans are concerned, you are ill-informed if you think they are bad for customers. As long as you remember you have it, 9 times out of 10 you're getting your money back for simply dialing a number and SAYING the product is broken.
Posted by goduke on 2010-07-23:
So edonavan, you are encouraging people to lie to cheat the retailer?
Posted by anonymous on 2011-07-04:
I have worked at Staples for over twelve years and have never seen so much unhappiness among the employees. Our associates are hasseled to sell the extended warranties and if you are a cashier you are rated on how many warranties you should sell based on your customer count each day and how many hours you worked on your scheduled shift. If the sales associate working on the sales floor has done a thorough job he has already advised and informed the customer about the warranty. If a customer refuses the plan before checking out what makes them change their mind at checkout, Everyone is watching their finances and are not figuring the extra expense of the warranty into their spending allowance. I used to love my job when Staples cared about their employees, now they give you the impression that your best just is not good enough to deserve working for them. Corporate should reconsider their sales strategy and reconsider making profits in a way the employees are comfortable giving the best customer service without the high pressure sale tactics following them through checkout. Staples braggs of their training of all their associates. I have taken many traing modules over the years and what I learned in training is not what we live on the sales floor. the manager wants things done his way. Our new associates get so confused because they learned the Staples way to dotheir job then the management override it with their strategy, no one works on the same page ever. The company boasts that they spend so much money on making sure every employee gets the top training experience to do a great job in customer service, they could save a lot of money if the training actually eas enforced by all their managers, we have such a high employee turnover because of this issue. If an associate is trained by the modules in one store and transferred to another Staples store they should be able to walk in the door and perform their job without hesitation and confidence. I have done this in years past and I don't know one associate working less than 6 months in our store who would feel comfortable walking into another Staples store and resumingtheir job effeciently.
Posted by CC associate on 2011-07-20:
I also work at a Staples. When I first started there, I thought I lucked out & found a GREAT job working with GREAT people. However, I soon found out how horrible the GM was. He is so negative. Negativity breeds negativity.
However my BIGGEST complaint right now is that we have to wear such THICK 100% cotton shirts in a non air conditioned environment. I get physically sick when Im at work lately. Obviously Staples does not care about their employees
Posted by OS associate on 2012-02-19:
I'm currently working at Staples for the last 3 and a half years. It started out where I was fine with working with them. I was getting paid better than my last job. Now, I regret every time I walk through the doors. Looking back at my pay history, I wasn't getting paid better, I was just getting more hours than my last job.
I'm expected to almost the entire store's job on top of my own for less than $8 per hour! I am supporting my own department, helping out the others, and wonder how I actually get things done. Sometimes, I even wonder how this particular store is still in business based upon the company's standards. In our last store meeting, the district manager visited us and told us to our faces that our customers HATE us! Just because our customer satisfaction (csat) survey results of 5 of 5's was just a few points below company's goal. If that were really true, he personally would have replaced the GM with someone else who knew how to encourage the store to be friendlier. But him and my GM are basically best buds and won't part from each other. Each of the new hires that we get are getting worse, and we cant keep associates for very long. There are only 6 people who are still working here from when I started, including myself, who are still there, and 3 of them are our 3 managers. one of them was a full time associate whom they currently demoted to part time because our csat wasn't high enough. but with this city, people will only respond to the surveys if A) they had a really great experience
Posted by AHardDaysWork on 2012-04-26:
you are not "cut out for retail", is something I have noticed in these posts. Which means you are not cut out to be abused, squeezed for everything you have, and mistreated on a daily basis. That is basically how retail operates. I have worked for Staples for 5 years. Not because I want to, but because it is necessary at this time. Staples is nothing more than a sweatshop. It is just a step up from making soccer balls in a third world country for ten cents a day. $8 an hour in America with our high cost of living is basically the same thing. I don't mind working hard, but I do mind busting my ass in a store with 5 employees that should have ten. On top of the store being understaffed we are hounded constantly to get high customer service scores and meet budget. Staples corporate is completely hypocritical demanding excellence while being too cheap to staff the store. Too those of you who are "proud" to sell plans...please be aware that you are just making the rich guys at the top richer and keeping yourself and all associates down. As long as Staples can make a profit treating employees in this manner...they will. If this is "just retail" then retail is a crime.
Posted by Josie on 2012-08-08:
I've work at staples now for less than a month. No one comes in to my store ever to buy a phone. My bosses already hate me. The work environment is so dramatic that I feel like it's middle school again. I'm so stressed and unhappy already.
Posted by jim on 2014-01-24:
i was barred from staples because i would not tell a buddy that windows 8 was safe and would be good for his computer if you take your computer in the store they will tell you need windows 8 but you do not and they hire a lady for the front and next day put her has a computer tec and she was not a tec at all
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Compliment
Posted by ECOBROWN on 02/01/2009
I have always shopped at Staples, especially in their printing department, they have a really good person that is knowledgeable and polite. I have also bought some electronics from there and never had a problem, I even got a replacement plan. When I had an issue about a bluetooth I bought they returned it and gave me another. I really deal with the people in the copy center more just because they seem really down to earth and honest.

If you have had a bad experience call the presidents office.
     
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Posted by Anonymous on 2009-02-01:
First compliment I've seen written in CAPS. But I digress, I also have never had a problem with Staples.
Posted by madconsumer on 2009-02-01:
i shop at staples often. they have always done the right thing and never questioned any returns.

very helpful.
Posted by Anonymous on 2009-02-02:
The employees at Staples are very helpful, as they are at Office Max. Staples vinyl covered paperclips are the best!
Posted by Ranger8015 on 2009-03-19:
I am a current GM at Staples, and I love to hear the positive experience. I can only add that before calling the President’s Office Hotline, try to touch base with the store GM.
I had one negative comment in three years as a GM, which turned into a compliment two day s later, but it remains a black mark on my record. I completely agree with escalating an issue when necessary, but I believe 95% of our GM's are proactive enough to solve any problems.
I hope you continue to have positive relations in our stores, and engage with store managers if necessary to ensure satisfaction
Posted by Sasquatch on 2009-08-26:
I also work for Staples as a Copy & Print Center specialist. I agree that if there is an issue, the customer, GM, and associate involved can pool together some great ideas if there is ever an issue. I have always thought it was not the honest mistake that turns away customers but the way the honest mistake is handled :]

Keep shopping at Staples and I thank you very very much for a compliment!
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Beware: Managers Lie!
Posted by Yorktown on 11/08/2008
BOYNTON BEACH, FLORIDA -- On November 8, 2008, I called the Staples located at 1540 SW 8th Street in Boynton Beach, Florida to ask if they had Windows Vista Home Premium.

They said it was in stock and was $129.

When I got there and bought it, it was $255. After saying, "Hey, wait a minute! That's not the price I was told" the manager (a woman) came out and said she quoted for an upgrade price and was wrong.

She gave me $40 off the product (making it $215) (Note: It is still even cheaper on Amazon than with their discount).

I reluctantly paid for it and took it home. Upon arrival. I saw the seal was broken (it was used). They gave me the 32 bit version of Windows Vista. (Windows Vista has 2 disks available, a 64 bit version and an older 32 bit version).

The 32 bit version is sold at even much further discounts on the internet. It is an older product. Few people want it. The 64 bit version does both 64 bit and 32 bit. Nevertheless, I couldn't use the 32 bit version for my machine.

So the Staples at 1540 SW 8th Street in Boynton Beach, Florida did the following:

1) Uses 'bait and switch' tactics by offering low prices to lure you in.
2) Sells you pre-used products that are outdated so they make higher margins.

This clearly shows a store management with an extremely low ethics and care to the customer.

My suggestion, stay away!

ML
Florida
     
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Posted by Anonymous on 2008-11-08:
While it sounds suspicous, mistakes happen. If you suspected bait and switch the loudest message you can send is to walk out of the store without making any purchases.

If you knew that you could get the product cheaper on Amazon you should have walked out of Staples having made no purchase and then given your business to Amazon.
Posted by jktshff1 on 2008-11-09:
I haven't found too many people that have gotten vista that like it. It's a stop gap measure like Me was.
Posted by woodsk1 on 2008-11-09:
You left a part out.. you know, where they put the gun to your head and made you buy it.. Get over yourself! You amde the choice to buy, you made the choice not to look at the package and see it was open.. They did not lie to you on the price, you asked for a product, which they priced. Yes a mistake was made by BOTH you and the store not clarifying the item, but they did discount to make up for it.. Lets grow up now
Posted by DebtorBasher on 2008-11-09:
When you said you noticed the broken seal, "Upon Arrival"...Do you mean when you arrived at the store or when you arrived home? If you noticed it upon arrival at the store, you choose to buy it that way and should have questioned it if you were reluctant to purchase it. Also, you are complaining that you could have gotten it cheaper on Amazon than with their discount, but you again choose to buy it at that price, knowing you could have bought it cheaper. They did offer you a discount on it for their mistake when giving you the price...what more could they have done? I agree they should not sell opened software products without letting the customer know...but then again, they did give you the discount...in the end you STILL chose to make the purchase. This is not a bait and switch, it was a mis-informed associate on the phone...unless you did not specify that you wanted the program and not an upgrade.
Posted by Anonymous on 2008-11-09:
Yah! and what jkt, woodd, and basher said! :)
Posted by Trybeingme1684 on 2009-03-10:
I don't understand, why does everyone think that Staples or other stores can match. . Amazon or E-Bay or online stores? We can't, if you thought it was cheaper on Amazon, next time buy it there!!!!
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Delivery And Customer Service Disaster
Posted by StephiePet on 05/21/2008
MEDINA, OHIO -- Last Wednesday, I purchased a desk (in-store) from Staples. The desk was not stocked at their store, but I paid and they told me it would be delivered by Friday. The associate who placed an online order for me neglected to mention that they used a third party delivery service and also neglected to mention the terms of delivery itself. Perhaps, I should have asked.

On Thursday, I received a call at 1:00 p.m. from their delivery service asking what they should do with the desk. I called them back at 3:00 p.m. and was told, "we will tell the driver that you're home." They then proceeded to hang up the phone. So, I thought, gee, maybe they'll deliver my desk! No such luck. I got a call at about 7:00 p.m. from Staples telling me that my order was delayed and that it would be delivered the following day. I stayed on the line to talk to a customer service person, who informed that I would need to be available from 9:00 a.m. to 5:00 p.m. for delivery and that they do not call ahead because the companies that they contract with aren't required to have cell phones.

I sat at home from 9:00 a.m. to 5:00 p.m. on Friday and called customer service at 4:30 p.m. because I still did not have a desk. I expressed my distrust in their ability to deliver my desk and the customer service representative assured me that it would be there by 5:00 p.m. In fact, she told me that the driver stopped by my home at 4:00 p.m. the previous day. Funny, because I was home and no one ever came. She apologized but said that it would be there by 5:00 p.m.

I finally left my home at 5:02 p.m. without a desk. I got another automated call around 7:00 p.m. saying that my order was delayed but would come on Monday. It was at that time that I cancelled my order.

On Monday, a delivery driver left the desk on my doorstep and left me a voice mail message on my phone. I had to call him back and come back to pick up the desk because I cancelled the order. Apparently, no one told them. I called customer service again and spoke to a supervisor. She assured me that I would not be responsible for the package and that they driver should not have left it there. She acknowledged that he should not have just left the desk and that I did in fact cancel my order. The driver came back to pick up the package, well at least I assume it was the driver. He didn't knock on the door, a man came out with a dolly and loaded the desk into a brown unmarked van.

I thought everything was fine, until today (Wednesday) when another driver from the delivery company came to pick up my 11, yes, that's ELEVEN desks. I have no desk and certainly did not order eleven of them. So, back to calling customer service, again speaking to the same supervisor from Monday. She said that she would call the delivery company and tell them to stop coming to my home. I asked her about the eleven desks, she said I only ordered one. I told her I wanted to know when I would be refunded the amount and to make sure that I was only charged for one desk. It's now 4:36 p.m. and I haven't heard back from anyone.

The customer service people are polite but useless. The delivery company should have their contract revoked and I will never shop at Staples ever again. The situation is still not resolved and I'm pretty upset.

So, the "easy button" that they advertise is complete crap. There was nothing easy about my encounters with Staples.
     
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Posted by tnchuck100 on 2008-05-21:
Assuming you paid with a credit card, do not wait. Check your credit card status immediately. File a dispute if needed. Do not let it drag on. They may attempt to tell you it takes 7-10 business days for a refund. Then they will tell you it takes 2 billing cycles. Don't let them push you past the 60 day dispute limit.
Posted by Anonymous on 2008-05-21:
This is why I hate "farmed out" delivery services.If a company is going to offer delivery,it should be done in house,and not sub-contracted out
Posted by Dre05 on 2008-07-14:
Staples I believe has free delivery over $50.00 and or if they are out of stock do not charge a delivery fee. So you get what you pay for when it comes to delivery. Delivery dates and time are not guaranteed there either. Also instead of staying home all day to wait for it you can indicate on the order to have it left somewhere. IE: Garage or back door. No need to waste your day sitting around. I do think that the delivery drivers should have to carry cell phones in case of issues like this so they can communicate clearly with everyone. (Customers and Staples warehouse) As for 11 desks charged, contact your credit card company to see if that was actually the case.
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Insult to my intelligence
Posted by Festus on 02/19/2008
COLUMBIA, SOUTH CAROLINA -- On 2/17/18 Staples put an ad out. In it was a wireless keyboard & mouse. On 2/18 at opening, they had none. Told I could get it online. Nope! Customer Service was rude and disrespectful.

Went back to store on 2/19 and asked them to check other stores. They did. not a single one in the whole dam USA!!! Told me they had 31 and sold them in 20 minutes. Another store had 18 and was gone in 5. What a crock of BS!!!

Contacted Staples about false advertising and was re-assured that every one of these keyboards in the whole USA was sold in 1 day!!!! Now I may be dumb, but I am not stupid. I am headed to the BBB and the attorney general of SC. This is my last deal with this low stooping, lying Staples.
     
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Posted by Hugh_Jorgen on 2008-02-19:
Did they offer a rain check? It might be the manufacturer is late shipping them to the stores - those ads are planned and printed months in advance.
Posted by thensider on 2008-02-19:
OR they REALLY are slod out. I mean, what was the deal? keyboard and mouse for 5 bucks?! i dont think that EVERY staples store in the country is LYING!
Posted by Suusan B. on 2008-02-19:
Ever heard of Black Friday? It was probably a President's Day sale for which they had a limited quantity. The BBB and attorney general's office aren't going to do you any good if the item is indeed sold out. And I, for one, question just what kind of any attitude you displayed towards those you dealt with at Staples.
Posted by Principissa on 2008-02-19:
Maybe they really are sold out. Yesterday was President's Day and they were most likely having a sale. You just happened to be one of the unfortunate people to show up too late and miss your chance at buying one. I highly doubt that all those stores are lying. Why did you not ask for a rain check? Are they no longer stocking that particular item anymore? If it is a clearance sale item there is a good chance that this was a one time deal and they will no longer carry that item in the stores.
Posted by Anonymous on 2008-02-19:
Why not just get a rain check? CVS has batteries on sale, 2 for 1 today. I went to pick some up and all the AAA's were sold out. Not big deal, I just got a rain check and will go back next week and pick them up. I failed to see where CVS was an Insult to my intelligence or did a False Advertisement. They just sold out.
Posted by Anonymous on 2008-02-19:
Thanks for that info Alley, most of us did not know that. Your right, early birds got the worms.
Posted by MRM on 2008-02-19:
I would like to echo AlleyS comments... You SNOOZE you LOSE! Being that the item was an hot item, you should went on the first day it went on sale, which was on Sunday.Thats what I do when I see great sales on memory cards and blank DVDs.
Posted by yoke on 2008-02-27:
Did the add say limited quantity in stores?
It was just another way for Staples to get you in the store to buy the more expensive item. They do it all the time.
Posted by Josh23 on 2008-03-20:
I also work for staples, and I can tell you Alleys is completely right. We are a small store and only had about 6 on them. We opened at 10am sunday, they were gone by 1010. They were sold out online before we even opened. It was the same situation with every store in our district.

The ad clearly stated "while supplies last".
Posted by yoke on 2008-05-09:
Alley, Staples is known to only have a few items on hand and then claim they sold out right away. Why is it that the morning after a sale is over they always have plenty of stock? It is like as soon as the sale is over they bring the items out of the storeroom.
Posted by Dre05 on 2008-07-14:
"While supplies last". There are people out that that know when to get the deals and where. First come first serve. They don't horde them in the back just to make fun of the customers. They really don't have any. Hot item, will sell fast.
Posted by FV on 2008-07-24:
The people at the store really don't get paid enough to hoard stuff in back until the item is off sale.

Generally when you go in the "day" (or week) after the sale, the reason the item is now out is because someone FOUND them hiding in the wrong spot!
Posted by xxdisturbedxx on 2008-08-16:
i swear that i am the person who "tried" to help this woman...i was rude in no ways...i did what i could...i DID check other stores...she called i think about 3 times and layed into me about these stupid ass keyboards
Posted by xxdisturbedxx on 2008-08-16:
i just love wwhen people come in at the last second for awsome sales..then when the store doesnt have them they throw a fit...no wonder i go to college
Posted by beza on 2008-08-26:
Why would a company "hoard" an item in the back of the store? What good does that do them? Are ou aware that associates make a bonus for hitting a certain goal in sales? If they are "hiding" these items even if they are at a low cost to the consumer, they are only hurting themselves. Why would and associate lie to a complete stranger? Do you have some sort of complex where you think people are out to get you? As for the associate being "rude" - I'm sure you we no peach yourself. If you treat people with no respect don't expect to recieve any in return. Items on super sale sell out quickly and the reason they are back in stock when the sale ends is because the system needs t update and the ware house needs o pick the items to be shipped and the manufacturer has to get those items to the warehouse - it takes time.
Posted by dupedanddisrespected on 2013-06-13:
I asked for rain check, told I had to order one, also rude to me. I decided to shop online, other sites had no problem, staples?, site required cookies, no thanks, too many other choices.
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StarStarStarStarStar
Great Service by Manager Tom S.
Posted by Brboz on 04/21/2014
When purchasing a new Kindle, Tom S went far above and beyond in providing excellent service. The store was between shifts and staff was at a minimum. In addition to me, he solved two or three other problems, including a VERY DIFFICULT person. Kept his cool, assisted other clerks and still provided me with excellent care.
     
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Awesome Service From Tech Person....So Kind And Knowledgeable!
Posted by Ladonnanj on 04/10/2014
OCEAN TWP, NEW JERSEY -- My computer screen/monitor on my Laptop ceased to work. I called the Staples store where I bought it (I have 12 months tech service contract) expire date 8/14. When my monitor ceased to work I called the stores and after providing all my info I was told to mail it to some place called Square Servs? and gave me a number.

I asked if the Tech would just look at my Laptop that maybe it wasn't a major issue he said he said he would look at it but he would charge me $69.99 to do so...I could get nowhere with him so I just terminated the call...I called another Staples store in my area and not only was I told to bring it in but there was no charge to look at it....the tech Ms. TeiAmber Jackson checked it out and said it was not a major problem just that the computer was in 'sleep mode' and showed me how to alleviate this problem if it ever happened again...since I received such informative service from Ms Jackson I will continue to use Staples for all my future needs except I will switch from the Shrewsbury NJ store to the Ocean Twp Staples store all due to TeiAmber's expert and kind treatment...She should be commended for her great service and attitude.....very rude tech support people in Shrewsbury store...sad but true.
     
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Excellent Service During A Difficult Time.
Posted by Rulashley on 04/10/2014
CHICAGO, ILLINOIS -- I was in the store a couple of weeks ago to prepare an obituary for my brother. His death came at an unexpected time and my family was completely unprepared. Because of the nature surrounding his death time was an issue. We had a very small window to get the obituaries in time. The employee in the copy center was able to pretty much walk us through the process, all while maintaining a sense of compassion for us in this situation. There was an issue with the paper we chose but he was able to offer us and adequate alternative. I can't begin to express my deep appreciation for such fast and helpful service during such a difficult time. This was such an important thing that needed to be done, and with the employees help it was quick and pain free. Making things that much easier. Thank you.
     
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Had a Computer Installed in My Home.
Posted by Almawechsler on 03/28/2014
Had a computer installed by a young man from the Staples in the 5800 block of York Road. He was very professional and knowledgeable. He made a very pleasant experience.
     
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