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Too hot to handle!
Posted by on
Rating: 1/51
I headed down the hallway at work this morning, and made my way to the break room to make some instant oatmeal for breakfast. I usually use the generic brand 8-oz. styrofoam cups as a measuring device, since the oatmeal packets call for 2/3 cup of hot water. If I took nothing else away from my days of imprisonment inside the walls of the educational system, it is that 8-ounces equals 1-cup. So I fill the cup about 2/3 full and presto!

Therein lies the problem. There were no styrofoam cups this morning. Now whether the vendor in charge of styrofoam cup delivery is to blame or not for going on a 3-day drinking binge, and thus neglecting to restock the beverage station, is an issue that has yet to be determined. That is neither here nor there. I was forced to use the last remaining disposable cup of any kind, which is represented in the attached picture.

As I began filling the cup with hot water from the spigot on the front of the coffee machine, I began to notice that it was becoming increasingly unbearable to hold. By the time it was 2/3 full (remember the educational flashback), I was ready to drop the darn thing. It was as though I was filling the hot water in a clear plastic cup. As I sit writing this review nearly 30-minutes later, my hand is still irritated and uncomfortable from the burn.

I would like to think that a company who's mainstay is coffee, would have cups that are comfortable to hold while containing coffee or any other hot beverage, in this case...water. The fine print on the bottom of the cup reads "Careful, the beverage you're about to enjoy is extremely hot!" The beverage inside the cup is hot, but where's the warning for the cup itself to be scalding hot? A very poor product in my opinion.

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KevinTX on 06/13/2012:
Good to see someone out there can still explain in detail, and STILL be well-written and easy to understand. You made my day.
MRM on 06/13/2012:
Kevin, this must be the first review you've read from Justice as he has written several reviews in the past. He is a good reviewer.
lexophiliac on 06/13/2012:
Did it not occur to you to hold the cup by the rim? Use paper towels or some other barrier between your hand and the cup? BTW - Starbuck's has sleeves for their cups BECAUSE the cups can be too hot too handle. You are laying the blame at the wrong pair of feet. Typical Gemini.
Churro on 06/13/2012:
If it were me I would DEMAND a refund from Starbucks.

This is by far the best review on my3cents so far in 2012. Good job man.
trmn8r on 06/13/2012:
It's a paper beverage cup. I don't think it needs a warning. It obviously isn't styrofoam, so it isn't going to perform like styrofoam.

I use ceramic mugs at home for my hot tea. They very quickly become scalding hot down below the rim, which is why I use the handles. There are no warnings on any of them, as far as I have seen.

At some point in the distant past, I recall fold out handles on paper cups. Not very attractive, but functional.
trmn8r on 06/13/2012:
There is an interesting motivation in choosing to use paper cups vs styrofoam. Interestingly, paper appears to be less friendly to the environment. But it is perceived as more valuable and that is why higher end coffee purveyors use it (WITH sleeves, as lexo pointed out!), but low end ones don't.

Looks to me like the criticism hear should be directed at whoever stocks the break room, to either stop stocking snooty high-brow branded cups, or provide sleeves.
Anonymous on 06/13/2012:
I would have stopped filling the cup up with water the moment I realized that it was hot. Why you kept holding it and filling it with hot water makes so sense to me.
DebtorBasher on 06/13/2012:
Sounds like a case for Jackie Chiles!!!
Justice74 on 06/13/2012:
Typical member/mob mentality. A person tries to post a review that hopefully warns others, and some feel the need to insult the OP. I never once placed the blame on anyone, other than stating the product was not a good design to be used in conjunction with hot beverages. Nor did I ask for compensation of any sort, or even insult the company. I just reviewed a product that I felt others could benefit from. Perhaps I was somewhat naive in using a paper cup for the hot beverage, but with the name Starbucks being synonymous with hot beverages, and the very cup itself warning the contents may be hot, one would assume the cup is safe to handle. And not being a java drinker myself, I have never seen nor used the sleeves. Good info to know.
Justice74 on 06/13/2012:
I will not, however, remove any insulting or demeaning comments as I feel everyone is entitled to their opinion. If administration chooses to do so, that is beyond my control.
Churro on 06/13/2012:
LOL, you kill me Justice74.
Comfortably_Numb on 06/13/2012:
this. this right here should be printed and displayed at every Starbucks across the nation. exceptionally helpful.
TLSmith on 06/13/2012:
Every Starbucks hot cup of coffee I've ever had, had one of those 'sleeves' on it. Must be a reason they put those on. Ya think?
Ben There on 06/13/2012:
Our coffee vendor in my office delivers the same type of cup, but they also include the sleeves mentioned above... It costs my company more, but it is well worth it for our delicate fingers.
trmn8r on 06/13/2012:
With an indirect reference, I don't know whose comments are deemed to be offensive by the OP. I went out of my way to express an opinion, hoping to not be targeted as having made an incomplete response or left something ambiguous to the reader's interpretation. I see helpful advice, which I have marked as such, that similar cups have sleeves when Starbucks serves them.

I do appreciate that nobody commented on my clearly inappropriate spelling of the word "here".
Justice74 on 06/13/2012:
trmn8r> As much as it pains me to say, your original comment was actually very well written and conveyed an honest and sincere response. I have no qualms with it.
Justice74 on 06/13/2012:
Ben There> That is the first time I've seen those cups in our break room. I'll keep the sleeve idea in mind next time. Again, my ignorance can hopefully serve as a warning to others when grabbing a cup that has Starbucks branded across it. Don't assume it is some scientifically engineered space age plastic/paper polymer that keeps the heat at bay.
trmn8r on 06/13/2012:
Thanks. My follow-up contains some things I found interesting - most notably that styrofoam appears to be less harsh from an environmental aspect.

I view this whole thing as informative, and frankly I don't see the "mob mentality" to which you refer. I've tried to encourage members to see things as "informative" in the past, without success. But I'll keep trying.
Justice74 on 06/13/2012:
trmn8r> Actually, "informative" may have been more accurate, but as I sat there typing with my hand red and pulsing with residual pain..."complaint" was the first thing that crossed my mind. LOL!
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StarStarEmpty StarEmpty StarEmpty Star
No Bathroom for Clients. Only for Employees.
Posted by on
Rating: 2/51
NEW YORK, NEW YORK -- Well. Very simple. I have noticed that Starbucks is posting a bathroom is not working sign. "Please accept our apologies. We are working to get it fix." Well that is simple not true. Employees are using the bathrooms all the time. It's happening all over the city. What I don't understand is why they give space and electricity for the client that stay all day using the space for one coffee. When you need to seat everything is occupied. Now no bathrooms no seat. This is crazy. They are getting very unreasonable with their policies. Please give the bathrooms and the space back to their clients.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Store Complete Lack of Trust Integrity Honesty
Posted by on
Rating: 1/51
GRESHAM, OREGON -- On Thursday December 04, 2013 at approximately 5:45 PM I stopped off at the Starbucks 2233 NE Burnside Rd
Gresham Oregon (503) 465-8091 to purchase hot chocolate for my neighbors son. This Starbucks is located in the Oregon Trails Shopping Center. My complaint involves a lack of trust and integrity at Starbucks. Is free stuff good?

Review this scenario. I purchased some hot chocolate for my six year old friend. I was wearing new black ski gloves. I removed the ski gloves and placed them on the counter so I could pay for the purchase. After I paid I left the black ski gloves on the counter. I sat down and waited for the young man to finish his chocolate and left. Review his behavior. When I left the cashier he did not yell out, “Hey Mister you forgot your new black ski gloves on the counter!”. When customers leave their hats, gloves or wallets on their counter that does not automatically mean that Starbucks employees have free hats and gloves.

Many of you are wondering why the cashier did not point out the gloves to the customer. Maybe the cashier though my gloves were a Christmas tip. Here is a hot tip customers expect great product and service. Customers should not have to bribe the staff with tips or gifts to get what they originally paid for.

Review their attitude. I went back twice immediately after the incident and on Sunday December 08, 2013 at 7:45 AM. I spoke to a shift leader who refused to provide her name or the name of the manager. She was a short petite brunette very young in age. She wore a smirk when I discussed the black ski gloves. The confirmatory smirk indicates prior knowledge. This information is provided to assist Starbucks corporate in identifying the individuals.

Review Starbucks trust, integrity and lack of honesty. There are several problems with this transaction all revolving around trust and a lack of integrity. When the cashier allows the customer to walk away obviously leaving their property on the counter salivating at the free stuff this is a blatant lack of trust and integrity. When the so called shift supervisor/leader refuses to identify herself or provide the contact information for the manager this once again demonstrates a complete lack of trust and integrity.

Do I trust Starbucks? Starbucks employees that help themselves to customers property should never be allowed around any cash register. Free is good is bad if it’s the customers property. My complaint is Starbucks convenient absence of a lost and found for customers property speaks volumes about Starbucks lack of integrity.

I strongly recommend that if you insist on doing business with Starbucks you count your fingers after you shake hands. By the way the Starbucks hot chocolate turned out to be mostly foam. Starbucks hot chocolate Is seriously overpriced at $1.50. I asked the young man if he enjoyed it and he apparently did not.

I am not a coffee or food critic but small children tend to be very honest and sincere so this is a very honest and sincere review. Too young to know how to lie young children often favor the simple truth.

Curiously I posted this on Google reviews no fewer than three times on the morning of Sunday December 08, 2013. Apparently the censors at Google objected to the truth and censored this review. Advertising dollars from have a way of influencing the truth. I do not appreciate internet censorship by Google. Censorship is a very serious first amendment violation and interferes with the publics right to know the whole truth.
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Paul on 12/09/2013:
This is kind of complaint comes up constantly, and there is a reason for that - people are always leaving stuff sitting around in public places. There are variations - woman takes off engagement ring in a bar, leaves it on the table when she departs. Man leaves his iPod in an airplane seatback pocket. Person leaves X in Y.

Often, the allegation is made that an employee of Z took item X for their own use, and often there is no evidence other than a suspicion.

In this case I can't tell what the outcome was. Were the gloves returned after questioning?
Obsfucation on 12/09/2013:
How can you know that the next customer in line didn't pick them up?
Lynn on 12/09/2013:
You are responsible for your own items. You left them behind and you do not know if the person behind you or another customer took them. Yoou have no proof that anyone who works at the store took your gloves.

Your comment regarding the manager's smirk means nothing. She may have known about it since you say you have called/visited etc 3 times about your gloves. Or, she has heard this before from people who are careless with their belongings. People are forever leaving their things behind. As a previous poster said, gloves, ipods, rings, scarves etc. It is YOUR responsibility to keep track.
FoDaddy19 on 12/09/2013:
You're throwing around a lot of accusations with absolutely zero actual proof.

"The confirmatory smirk indicates prior knowledge."

In your world perhaps

"When the so called shift supervisor/leader refuses to identify herself or provide the contact information for the manager this once again demonstrates a complete lack of trust and integrity."

No, it's to protect themselves from overzealous customers, very few if any retail businesses freely give out the names of their employees. You'll get a first name or a last name, but rarely both, and that's all you need to know. It doesn't indicate a lack of integrity or anything or trust. You didn't give out your name in this review, does that mean you're untrustrworthy? By your standards it would seem to. Don't be a hypocrite.

"My complaint is Starbucks convenient absence of a lost and found for customers property speaks volumes about Starbucks lack of integrity."

Few businesses do, I've never worked for retailer that had a lost and found. You're at a place of business, not an elementry school.

"Curiously I posted this on Google reviews no fewer than three times on the morning of Sunday December 08, 2013. Apparently the censors at Google objected to the truth and censored this review. "

More likely they object to overzealous spamming, and/or publishing reviews that are more hersay than actual objective facts.

He's a hot tip for you : Your possesions are your responsibility. If you lose them through no fault of the business, then the blame is on you. I once left a $200 putter in a golf cart, obviously it wasn't there when I came back looking for it. Someone probably took it, however that wasn't the fault of the golf course I was playing at, it was my fault for leaving it in the golf cart in the first place. I mad it a point to excersise more personal responsibility in the future, I suggest you do the same.

Cwazychicken on 12/10/2013:
How did you discuss the gloves? did you yell or make a scene? A smirk always happens on younger people, especially if they are being accused of something that isn't their fault. I get eyes rolled at me from a lot of younger people....But like everyone else said, there is not much you can do. Once you leave an item, anyone can grab at it. Doesn't mean the employees did it.
Likesbeefpies on 12/10/2013:
As a lawyer I can confidently say your 1st amendment rights don't exactly translate to the internet. Just an FYI, Google has logged every search on every computer done by every person since inception. I'd also worry a bit more about what the govt is doing with respect to privacy and free speech vs posting about Google censoring a Starbucks rant on the internet... but hey that's just me....
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The Handicapped are not welcome at Starbucks
Posted by on
SCARBOROUGH, CALIFORNIA -- This was in the form of two e-mails that I sent to Starbucks.

I went in to Starbucks at Kennedy Commons, Scarborough, Ontario Saturday afternoon.
I am handicapped and use a cane or a walker depending on my pain and mobility level. Saturday I was using my cane. I went into the store, used the washroom first and then went to stand in line. It was busy and I was in line for just over 5 minutes before I got to the cash.

I placed my order and after I had paid, tucking my cane visibly under my arm to exchange the cash and change, I noticed that there are two small stickers with a handicapped symbol on the back of each cash register. I read the signs. They read that assistance is offered to the handicapped with table-side ordering and drink delivery. I hadn't noticed the stickers previously because a tall display of mints and other impulse-buying items was sitting directly in front of both signs!!! I am handicapped and I look for such signs and stickers everywhere I go and I didn't see these signs until after any table-side assistance I needed was pretty much over.
But I mentioned it to the cashier. I told her than anyone actually in a wheelchair (although not all handicapped people use wheelchairs) would never see the sign because it was completely blocked from sight. An appropriate response from your staff would have been to immediately remove the display (and find a better place for it later) in order to start providing the service to handicapped right away, should it be needed. The response I got (from the cashier!) was a stunned "I never noticed the signs before." and then she took the order of the person behind me. I grabbed a card from the small stack of cards beside the cash and limped away from the cash to stand waiting another 5 minutes for my beverage.
As I was waiting I asked to speak to the manager. I spoke to B. I told her that the display was blocking the stickers offering help to the handicapped. Maybe I had been expecting too much from the cashier. The cashier probably didn't have authority to move displays but the manager definitely would.
B told me that the staff were all aware of the policy and would notice any handicapped person coming in and offer help right away so it didn't matter if the sign was visible or not. And then she turned away, picked up a box of something and started to walk away. I was stunned. I had picked up the card for the manager of the store at the cash and just stuck it in my shirt pocket. I pulled it out and checked the name and then asked the barrista if B was really the manager because the name on the card is C. I had to ask the barrista because the so-called manager had already moved out of hearing range. I leaned on the counter, hung the handle of my cane on the edge of the counter so I could show him the card I was holding. He told me that B was the manager on duty but C is B's superior.
Noticing that I still hadn't left, B came back, scowling. I have no idea what she was about to say because she finally noticed my cane hanging on the edge of the counter and her face went blank. AFTER I HAD WAITED 5 MINUTES IN LINE AND ANOTHER 5 TO GET MY BEVERAGE AND ANOTHER 5 TALKING TO HER FACE TO FACE SHE NOTICED I AM HANDICAPPED!!
Want to know what B did? Because this is the sugar topping on the pumpkin scone right here!! She offered me a sleeve for my coffee. She made a big show of reaching into the bin to grab one for me. She then made a move to grab for my Latte. I moved my drink out of her reach, took the sleeve from her and put it on my own drink and left without another word.

I went back Sunday at roughly the same time. And had EXACTLY the same result. Almost worse in that two of the same staff were there and the line was twice as long as yesterday. So much for B noticing handicapped people and going right out to help them. Every table was in use so unless she was prepared to kick people away from a table, the proposed table service wasn't available. I took a few photos in my 10 minute wait in line. I wasn't hiding the fact that I was taking pictures or the fact that I was using a cane but I was still ignored.
The displays are still covering the signs. These signs are barely an inch high by 4 inches long. Even uncovered, they are too small to be much use but a token effort to help handicapped people would be nice. This store doesn't even make that tiny effort. There are huge windows in front of the store as well as double glass doors. Could they not find a prominent spot to display the sticker on the door? I guess if handicapped people could actually see the sign the store might be required to deliver on what they supposedly offer.
I'm including a link to one of the best pieces of fiction I've read in a long time. It's called the Starbuck's Mission Statement.

http://www.starbucks/. ca/en-ca/_About+Starbucks/Mission+Statement.htm

While I could easily go through it line by line with proof positive that each line has no basis in reality, I'll stick to the two issues that the 'partners' at Kennedy Commons apparently have never heard of. Ironically enough titled 'Our Customers' and 'Our Stores'.

Our Customers
When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers— even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection.

Really? When you're fully engaged? First of all, what does that even mean? Not the 'fully engaged' part, though that's an odd term to use, I'm referring to the 'When'. Meaning that the 'partners' working with machines that shoot out steam that can scald flesh in under a second aren't always 'fully engaged'? That's not just dangerous, it's terrifying! My SON has been near those machines!!! Have other people never read your mission statement?

Maybe I'm just unlucky but in the extensive time I've spent in that Starbucks in the last 24 hours I have not had one single of your partners become even partially engaged with me unless I've initiated it for a negative reason that the mythical 'fully engaged' state would have prevented.

I'm trying to keep this within a 2GB size so I'm not even go into the last two lines of that portion of your fairy tale "Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection"

except to write, as my room pointed out, judging from the number of times his no-foam extra-hot latte has been produced with a half inch of foam on top and gone cold in 10 minutes, even a promise of a perfect beverage is a huge stretch on what you deliver.

And now we'll move on to 'Our Stores'.

Our Stores
When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends. It’s about enjoyment at the speed of life—sometimes slow and savored, sometimes faster. Always full of humanity.

With no handicap parking in front of your store, no ramp near your entrance, no handicap entrance button on your door, and the only allowances you make for the handicapped is in the form of a tiny sticker that you have hidden behind displays of merchandise where even the able-bodied would have difficulty finding it, you have the audacity to suggest that I could feel a sense of belonging or think of your store, where I am very obviously not welcome, as a haven?
'Always full of humanity'? It's always full of something but you only got three letters right and you missed the 's' at the beginning.

You had the chance to fix it. I advised your 'partners' the day before that there was a huge flaw in the position of the stickers. They could have fixed the problem by removing even one level of the items for sale. And then they lied to me. Then Starbucks website lied to me.
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Anonymous on 09/29/2010:
Some people with disabilities are offended by offers to help. Now that you are aware they have a policy to help those needing assistance if it is so desired, you can go in and ask for help if you want it.
Anonymous on 09/29/2010:
I think this is a very well written, well thought out review. Yes, some people with disabilities don't want/need assistance..but the point of the review was that the OP pointed out to the manager of the store that the stickers were blocked and not only were they met with an unprofessional response, nothing was done to rectify their concern..which should have been taken care of right away.
Anonymous on 09/29/2010:
I got that jc, and also got that the OP emailed Starbuck's about the concerns after receiving an unsatisfactory response from the manager on shift. I would like to hear Starbuck's response to the OP, and what, if anything the company is going to do about it.
Fufu487 on 09/30/2010:
I think the cashier would have assumed that if you chose to wait in line, you were comfortable doing so. The important part is: were the signs visible when you returned at a later date? Could be they were too busy to address it at the exact moment. As you said, there was a line.
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I WAS an employee
Posted by on
I recently left Starbucks after 3 years of employment. Starbucks used to be a great company to work for, but now with the changes, it's not so great. It's modern day slavery.

If you feel like you're waiting for your drink longer, and when you get it, it's not correct, well, you're probably not crazy! That's exactly what's happening.

We are instructed to be more "task focused" and less "customer focused".

What that means is, the stores are now short staffed to save money, but with the changes such as the breakfast sandwiches and the new (less tasty)frappuccino recipe (to compete with McDonalds new frappe)the employees are put in a posiotion to work faster and harder. We also have follow QASA standards (QASA is the Starbucks 'more elete' version of the health department)and their stardards of cleanliness are understandable, however, the time in which we are expected to tend to them are unrealistic. For example, before we hand a drink out, we have to wash the milk pitcher and wipe the steam wands. If we open a carton of soy milk or lemonade, we have to write the QASA standard expiration date immediately. We are instructed to tend to those things before tending to the customers' needs.

Back to being short staffed: yes, there usually is one person on the bar making drinks and we have to rely on the person at the register to properly mark the cup as well the customer knowing how to properly order their drink. This "simple" process becomes complicated when products and samples are being pushed on the customer who is ordering. So many times, the person on bar gets the incorrect cup marking due to the initial distractions at the register. That combined with a large volume of drinks with no help (as the people available to help are now making sandwiches) and abusive customers complaining that we're stupid and we made their drink wrong, well, it's no wonder many of you aren't getting the service you deserve.

On top of this, we lost our personal days, the health benefits are more expensive and we get less for our money, we get MINIMAL breaks- yet we're on our feet all day AND working much harder. We don't get commissions or bonuses for sales, we don't get sick days, when we call out sick, it's hard to get the shift covered due to company wide under-staffing and partners simply not wanting to work anymore- so many times, we work when we are sick. Upper management is permitted to be condescending to store employees- essentially, we're spoken to like we're retarted first graders. We contribute a great deal to the success of the company, yet we don't get respect and we don't get acknowledgement. So yes, general morale is WAAAAAAAAY down and it does make a difference.

So, the next time you get your drink and it's been made incorrectly, please don't blame the person making your drinks. We're stressed enough from the unrealistic changes being made in the company. Instead, observe what is going on at the register. Are you being distracted to try the "new" exciting, life changing, drink or pastry? Are you being asked to try Via (for the millionth time) or a Starbucks version of the egg McMuffin? Is the person on bar alone and flooded with drinks? Are there abusive customers, QASA standards being tended to and no help with any of it? If you notice any of this, complain to the manager then complain to corporate. They need to hear these things.

What ever you do, please don't abuse your barista. Have some respect. Remember that your barsista isn't "stuck" at Starbucks because it's the best they can do. They are there because they are in college, or are working towards their career goals and need a job that allows time flexibility and part time benefits. They're not stupid, and if you piss them off, they have the power to give you sugar free syrup, decaf shots, expired shots(espresso that sits longer than 19 seconds- they literally taste like poo), breve-(that's half and half)when you ask for soy... they have the power to, in turn, ruin your day by giving you a lousy drink. So open your eyes and see that these employees truly are doing the best they can and are very worn out by Howard Shutlz' (that's the ONE man who owns all Starbucks- they're NOT a franchise) desperate decisions on how to run such a large company with no regulations on how to treat the employees.

Use your power of Customer Voice to complain to someone who CAN make things better. Or stop going to Starbucks all together and make sure you let corporate know why. You deserve a positive experience and it begins with happy employees. You can help make that change.

1-800-starbuc or 1-800-23-latte

You can also fill out the survey when it's given to you. Please be honest about your experience, those surveys are seen by corporate.
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idontthinkso on 04/22/2010:
I don't partake of SB. I've always regretted buying any coffee that I've bought there, it's never been to my tastes. The only blend I've found remotely palatable is the breakfast blend and I've NEVER seen a store have that ready at any time of any day.

Your post sounds fair minded and informative. The position SB is in, as a corporation, is by far it's own doing. They wasted money and resources by the truckload during the 90's and it shows. If it weren't for innocent people being hurt by this, like yourself... I would say it was Karmic Justice...

With the poor employees suffering the price of Corporate arrogance, all I can call it is sad..
Ytropious on 04/22/2010:
Thank you for the intelligent informative. Just another reaon I avoid SB like the plague.
Principissa on 04/22/2010:
Not a big SB fan. The coffee tastes burnt and it's way over priced.
Weedwhacked on 04/22/2010:
Way overpriced. I even think the new McDonald's premium coffees taste better.
Anonymous on 06/08/2010:
I'm sorry to hear that they made you work at your job. Things are tough everywhere these days. These businesses are in business to make money. It just sounds like you are to immature to deal with life. I suggest you seek a career with a government job so that you don't have to work and are not held responsible for what you do.
3909 on 06/30/2010:
I agree with chevyfan... so what they make you clean up behind yourself, something that I ask my one year old to do... how hard could it be to hand the drink out and then clean up, I highly doubt that someone is watching you every second that you are on the job... you sound like someone who tried to turn their first job into their career, get over it!!! life happens and mommy nor daddy can hold your hand and protect you from the mean old job who actually makes you work for your wages, GROW UP!!!
Cypbucks on 12/02/2010:
@Chevy and 3909-
We thank you for your incredible insight into OUR jobs as baristas. This former employee is exactly right. I take extreme pride in my job and my store. The added stress of these new routines and objectives takes our regularly demanding job into a place where we sometimes feel like as hard as we work we just don't have enough hands at once. Thank you for understanding and making such intelligable retorts. We take great strides to keep our stores clean and efficient. This is not us poo-pooing a workload, as you may have soaked in if you had actually read this partner's comment. Plenty of us are educated college grads and undergrads working to make ends meet. The next time we are at your place of business, we will absolutely make sure to tell you how easy it is for you to get through your day. And thanks again.
Anonymous on 12/02/2010:
I have thought about taking a 3rd job as a bikini barista, but this is not the time of year to be making a move like that.
Anonymous on 12/02/2010:
Rip, I've seen one of those places on the Travel Channel. I wonder if they turn on the heat during the winter. But the girl's outfits are cute
Anonymous on 12/02/2010:
shorty, we have them all over out here. A friend of mine worked at one until she got married and her husband made her quit.
momsey on 12/02/2010:
Ew, who lets their husband tell them what kind of job they can have?!?
Anonymous on 12/02/2010:
Love, honor,!
MRM on 12/02/2010:
The husband is the king of the castle!
clutzycook on 12/02/2010:
Every place is short-staffed these days. However, if SB is short-staffed, a customer might have to wait an extra minute for their latte. If a hospital is short-staffed, someone might die. It's all about priorities.
megcurtis1 on 03/23/2013:
I appreciate the insights of a former employee. As a customer, I have seen the change in Starbucks procedures, prices, and product offerings. Starbucks had a niche and developed customer brand loyalty based on what they did and some baked goods. My favorite was the latte and the blueberry scone. The changes they have made in their attempt to compete with other companies like McDonalds, BIG MISTAKE. I don't like the new products, I don't like the longer lines due to short staffing and I hate the higher prices. They have lost me as a customer. Bad business decision backfires!
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Starbucks has its moments, however...
Posted by on
I hate customers.

There are a lot of things people have experienced at their local Starbucks which disappoints them. Indeed, I too have had that kind of experience at mine in Toronto, but overall that doesn't outweigh the good.

People like to complain too much. Sure it's not too much to ask for a drink to be remade, or for something small. However, most customers like to fly off the handle over the most trivial S**T and it drives me insane.

For an example, the person complaining about an exchange/refund for the coffee mug. Listen, I've worked retail, and on EVERY SINGLE RECEIPT printed out there is information about what you need to return or exchange that product. YOU HAD BEEN WARNED. But, you'd prefer to waste your time, and theirs to argue against this rule. The rule is there for a reason, and even if to you it's not a good one, it's still there. You neglected to acknowledge that fact, so that's your own damn fault. If you lost the receipt, or failed to ask for one, yes, sorry I do not sympathize. It's your fault.

To the person complaining about a little bit of whip cream falling over the side of a cup, listen, really? It happens. It just does. It's not easy to pour those drinks precisely 100% of the time. So deal with it! If not, kindly ask them to remove it, without being a baby and making such a big fuss over nothing. There is a stack of napkins right next to you. Pick one up, wipe it off, stop being such a baby.

To the person who complained about waiting a bit to get a drink before having to rush to work: If I had to rush to work, do you really think I would stop at Starbucks? Absolutely not. I'm smarter than that. It gets busy, and if I can't be guaranteed to grab my drink in less than a minute, I'm not going. Period. Change your routine, get over it. And even if they were talking to each other, oh well. Maybe you caught them at a bad time. Take your business somewhere else. Or here's a thought! Make your own coffee? Or wait, but then you can't stroll into work with your status-written Starbucks cup in your hand that says you're a sophisticated, mature individual. My mistake.

To the person with the racist barista: your story sounds so unclear. It sounds made up. Maybe you had nothing better to do with your time. If she was actually a racist, I sympathize. But in all honesty, get it in your head that racism exists. You'll never change those racists perspectives, ever. I'm not saying to be passive, but it's Starbucks. it's not worth it. She'll get hers.

To the people having difficulty working at Starbucks or who hated the experience or the hiring process or whatever. Seriously, you're stupid. Before you apply to a job, you should do some research on it, and all of these negative reviews from Starbucks employees on the web should have saved you from that experience. Doesn't that just suck?

Suck it up, it's your own damn fault.

To the people saying that they will not go to Starbucks ever again, and refuse to spend their hard earned 3 (give or take 1) dollars on a cup of coffee: Do you really think that your business is all that important? If that's the case, you need to get your head in check, lose the narcissism and get over yourself. You're just ONE customer, and yes there are like minded individuals who share your view, it's really nothing compared to the billions of people EVERYDAY grabbing something from Starbucks.

Listen. I hate to bash on people, really I do. As a waitress (who does go to Starbucks occasionally) I have learned to appreciate people...until they become customers. Until they become so self-obsessed. I'm not saying that you don't deserve "service", but at the end of the day, baristas are there to make your f***ing coffee not to make your day. And if you don't like that, then I suggest you just boycott. But you wouldn't do that, Dear Customer, would you? Because what then would you complain about?


oh, and P.S. You can hate me all you want, but what I say is the truth, and the truth isn't nice.
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User Replies:
madconsumer on 08/08/2009:
funny, concise, well written, and to the point!!

very helpful.
Anonymous on 08/08/2009:
"I have learned to appreciate people...until they become customers."
LMAO! Great line!
Soaring Consumer on 08/08/2009:
I stopped reading at "I hate customers."
PepperElf on 08/08/2009:
I always believe in the motto.. never bleep with someone who's handling your drinks. =)

and sometimes you just have to vent
especially when you have to serve people who treat you like poo
Eloise on 08/08/2009:
Anonymous on 08/08/2009:
I agree 100%.
trp2hevn on 08/08/2009:
I agree too!
Fufu487 on 08/08/2009:
Loves it!!! People have wayyyyy too much time :)

My fav: "To the people saying that they will not go to Starbucks ever again, and refuse to spend their hard earned 3 (give or take 1) dollars on a cup of coffee: Do you really think that your business is all that important?"

Couldn't have been said better. I hate the "Your going to lose a valued customer" line. Considering the situation, I highly doubt we'll grieve too much over it. :)
ejack053824 on 08/08/2009:
Excellent post!!! (STANDING OVATION)

I agree customers can be real azzholes! I've stood in line behind people at Starbucks and some of the griping and petty shyt people complain about is ridiculous.
moneybags on 08/08/2009:
Right, right, right! My daughter worked as a Barista there for over a year and some of the tales she could tell. You forgot to mention obnoxious management and broken policies.
jpsjenny on 08/09/2009:
Indeed Moneybags! Starbucks does not get off the hook so easily. Some of those people can be really f***ed up, ya know. I applied at my nearest location once, because I spend so much time there with friends, and I got along with the coworkers really well. But that was just the coworkers, the assistant manager who took my resume was so condescending! "Thanks, we'll be in touch. Nice meeting you!" I get the hint, F off.

I can just imagine the stories. I have that sh***y management right now at my restaurant too. Some manager keeps erasing my shifts like an idiot, so of course I have just a little too much time on my hands, Fufu487!

But yeah, Starbucks is just retarded sometimes. And I can imagine the cleanliness issues, good Lord! I've never seen anyone there wash their f-ing hands, ever! Hello, sink, two steps from you. Ever heard of human to human contamination? Listen if your nearest Starbucks is having those kind of issues, boycott it, and write a letter to or call the nearest head office and explain what you've seen. Quickest way to get those azzholes fired. Someone's got to do the tattle taling...

My point though, is that customers can get really nasty. Most of those baristas probably came with that game face on, so it's easier to take those blows throughout the day. Don't take that personal at all. Trust me, they don't mean it!

And Starbucks isn't half that bad! Some locations are excellent. Out of the what, 1700 + stores or something like that, you have to expect a few bad apples, right?
PepperElf on 08/09/2009:
I remember one time I went to one of the local Starbucks - the one inside my target - and the barista was a bit surprised by my coffee order.... some of that pike's peak stuff (that stuff is yummy) with some ice.

after I tasted it, I had to make a point of telling her it was perfect.

(I don't like how hot they serve the coffee... but that's what I do now, I just ask for some ice in it)
DigitalCommando on 08/09/2009:
I think Starbucks should have an express line for black coffee only customers to get in and get out quickly and avoid those who love to hear themselves issuing forth multi-sylabic coffee descriptors " I'll have the 1/2 caffolated, turkey drumstick whipped tuna topped venti with a double shot neonazi zundweebie float"
Anonymous on 08/09/2009:
What if I want cream too, DC? Does that qualify me for that special line? Really, I just make mine at home. I don't have the patience to wait in the morning--someone may get hurt. I have a phrase I like, "Is there life before coffee". Not for me, lol.
Anonymous on 08/09/2009:
You want that hot or iced, DC?
Ben There on 08/09/2009:
lol DC... I always get stuck behind the customer who wants the barista add one and 1/4 packets of Splenda on top of the really complicated order... Luckily the Starbucks I frequent knows I just want regular coffee, and it will be ready by the time I get to the counter.
PepperElf on 08/09/2009:
dc - go to the one where I live then
there's usually no line

of course it's inside target tho
Eloise on 08/09/2009:
I want a half caf/half decalf grande with 2 shots of espresso and double skim milk foam. Come on!
Anonymous on 08/09/2009:
LOL Eloise! Those customers are always at the front of the line while I'm stuck in the back.
DigitalCommando on 08/09/2009:
At least Mc D's got rid of that cup of molten black water that could sear the chrome off of a trailer ball hitch in 5 seconds and came up with a decent cup of joe. I think that hurt Starbucks more than anything.
PepperElf on 08/09/2009:
grande ... I read that as grenade.
I must be losing my mind.

tho to be honest ... I prefer tim hortons becaus they have more to offer
to tim, mcd and dd all have kind of burned-coffee flavored coffee
Anonymous on 08/09/2009:
Agree with everyone above, excellent review. When I need a Starbuck time out I avoid the big shopping center locations. If you go to the ones inside of supermarkets etc there are never any lines. The customers are much nicer as they are there to shop and picking up a cup of Java is not their primary mission.

To be honest we buy the big bag of Starbuck's Coffee Beans at Costco and make it ourselves 90% of the time now, $20 buys you dozens of cups of Starbuck's Coffee. I do still go out for the Mocha Frappuccino's though. Costco has not figured out how to re-sell those yet.
Johnny on 09/04/2014:
Try ExpressExpense - they replace receipts for free.
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Star Employee at Starbucks
Posted by on
I just want to give a big thumbs up to Employee Amiee at the Starbucks near my work. I was in line waiting to place my order and although I did not notice but appearantly the guy in line in front of my had pulled into the handicap parking space before coming inside. When it was his turn to order the lovely Amiee says to him " I noticed that you pulled into the handicap stall outside but I see no placards nor due you appear to be handicapped"

The wonderful gentleman then replies that he is only going to be a minute. Amiee then says " I'm sorry but your going to have to move your car before I can serve you"
The dude is dumbfounded and says "are you serious?"
Amiee says "absolutely"
The lovely gentleman then leaves mumbling something about never coming back.
I gave the guy a big poop eating grin as he was leaving and said "that's karma dude" I(and a few other customers) also gave Amiee a well deserved congrats for doing that. She said she does it to everyone that parks in those spots without proper placards. Which is quite often apparently.
The world needs more Amiees. That is all.
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User Replies:
raven2010 on 06/27/2011:
I freaking LOVE it.
Venice09 on 06/27/2011:
When I used to pick my son up from work at Dunkin Donuts, I'd usually park in the spot next to the handicapped ones and wait in the car. I couldn't believe how many people pulled into those spots whose cars had no tags and who sprinted into the store, apparently with no handicap at all. And the funny part is that the rest of the lot was usually empty, leaving plenty of spots right near the door.

Karma.. it's a beautiful thing, especially when it's instant.
MRM on 06/27/2011:
You're an awesome employee, Amiee! Very observant and caring employee! HOORAH!
jktshff1 on 06/27/2011:
Good for her....pass the location on so those of us in the area can patronize the place....
bargod on 06/27/2011:
Sorry the only state I reside in is constant paranoia.
Anonymous on 06/27/2011:

I don't read good.

I suffer from terminal laziness.

I have Attention Deficit Disorder. Huh?

My inner child was bugging me for ice cream.

My shoes are too expensive to walk in.

Wheelchair symbol? I thought it was a rocking chair!

My religion forbids acts of common courtesy.

I ignore OTHER laws, why not this one?

I AM disabled... by a painfully swollen ego.

I am the president of the self- entitlement committee.
MRM on 06/27/2011:
Does anyone dare to call all the Starbucks location to see if Amiee works there? Amiee is a unique spelling and only one works at Starbucks.
Anonymous on 06/27/2011:
"unqiue" is a unique spelling also. Does anyone dare to look it up in the dictionary? Lol!
MRM on 06/27/2011:
LOL spelling corrected!
Anonymous on 06/27/2011:
I thought a handicap was a hat within easy reach.
Huck_Hoshimoto on 06/27/2011:
I call the non-emergency number of the local police [I have on cell phone speed-dial] and have them ticketed.

I alway walk over and look inside at the sun visor in case they simply forgot to fold it down with the handicapped placard on it.

I average about 1 per month [at $120.00 per ticket].

Everyone has to have a hobby. Mine is nailing lazy A**holes.
MRM on 06/27/2011:
Huck, its a good thing you live 3,000 miles away from me! Who knows what other strange hobby you have!
old fart on 06/27/2011:
good for you huck/ with my bad leg I have a sticker or hanger and it PO's me when someone waltzes in to a store without a hitch.. it is usually some teenager driving grandma's car.
madconsumer on 06/27/2011:
+10000000 mrm!!

I too am one who looks for the required placard. just think one day someone will do it and prevent a real user access to their assigned parking spot.
Anonymous on 06/27/2011:
trmn8r on 06/27/2011:
Put me down for + 10 billion. Yep, more than the population of Earth.

If we are going to go crazy, why not go all the way?
raven2010 on 06/27/2011:
MY father has COPD , which entitles him to a handicap placard. Thing is, on good days, HE DOES NOT USE IT!!!!!!!!!
Anonymous on 06/27/2011:
Were you a hall monitor Huck?
Anonymous on 06/27/2011:
I have a friend named who spells her name the same way: A-I-M-E-E. Great review Bargod. What is your drink of choice at Starbucks?
Leopard726 on 06/27/2011:
I wish I had her guts. Here, at a local grocery store, there are large handicap spots for van users and there is a space between the spot and the median that is marked with lines. It is clearly NOT a parking space, especially for those non-handicapped, but I see people parking there all the time. Often times there is someone sitting in the passenger seat. I think I'm going to write down the non-emergency police number and have the idiots ticketed whenever this happens. My mom has a legitimate disability and it just irks me to death to see people doing such stupid things. :(
Starlord on 06/28/2011:
Another practice that irritates the heck out of me is the parking of motorcycles on the hashmarked spaces, put there to provide the the handicapped an area for lifts that come out the side of a van. I would give anything to have such a van, Then I would pull into a parking space and lower the lift onto the offending crotch rocket.
Alain on 06/28/2011:
I enjoyed this review thoroughly, Bargood! Excellent comments, as well. Well done, Amiee, wherever you are.
Anonymous on 06/28/2011:
Good for her! I hate it when people take the handicap spots. My mother has a handicap tag, but rarely uses it unless she is in terrible pain.
Huck_Hoshimoto on 06/28/2011:
Yes Starloard, I also have bikes ticketed for parking in that yellow crosshatched area next to handicapped parking. After all it IS still reserved for wheelchair access.

Raven, I also have COPD [which is why I have a placard too].
On a good day when my breathing isn't too bad, I park elsewhere - at least I'm mobile and many others are not.
PepperElf on 06/28/2011:

I hate it when people park in handicap spots when they have no placards. Too many people feel they're "special" and that the laws don't apply to THEM because they are so freakin' special.

Screw that. The only kind of "special" they are ... are "speshul snowflakes".
Anonymous on 06/28/2011:
your right pepperelf, I think people that do that should watch the seinfeld episode where George does that very thing. good review
DebtorBasher on 06/28/2011:
I'm waiting for a review from that guy..."Rude employee refused to take my order at Starbucks. I will never go there again" LOL...

Yes, we need more like Aimee!

Man-O-Man, If Huck wasn't already married, I'dda marry him!
Sheldonrs on 06/28/2011:
Aimee for President! :-)
bargod on 06/28/2011:
Shorty, I usually have the caramel something or other but with the heat lately I have been partial to those ice frappacinno's they're delish.
Venice09 on 06/29/2011:
Raven and Huck, my mom had emphysema and COPD, but she refused to let my dad (the driver) get handicapped tags. She always felt there were people worse off than she was. We tried to convince her that the handicapped tag was a good idea, but she preferred to have my dad drop her off at the door and then go park the car.
Karnamay on 11/09/2012:
Good for Aimee! So proud! I have a handicap and nothing is more frustrating than seeing spots taken by the able bodied. I cannot count the arguments I have had with people claiming they will move their car when someone with a decal shows up! Did they not see me? They were too distracted waiting for their wives while reading the paper! Very selfish behavior!
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Ignorant And Incompetent Employees
Posted by on
NEW YORK, NEW YORK -- I just came from a Starbucks in Grand Central Station in Manhattan (Lexington Avenue between 42nd and 43rd). I tried to order a tall coffee and an apple fritter. The drugged-out idiot at the cash register finally came up with $3.65. It took awhile, he had to figure out which buttons to push. I handed him a 20 dollar bill and said "Wait I don't want any more change in my pocket, I'll give you the change." I reached into my pocket and had ONLY quarters and dimes. I handed him 2 quarter and 2 dimes = $0.70.

This baffled him. He couldn't figure out how to enter the overpay and make the change. He stares at the cash register for several minutes and then pushes some more buttons and I see the cash register flash CHANGE $16.85. Then, scratching his head he starts to try to count out $0.85 from the register. But I say "excuse me, I gave you $0.70 in change so that I wouldn't get more change back and you owe me $17.05." Complete blank comes over his face. He can't fathom it. His lip is hanging down to his chin and his eyes are rolled up. He then thinks a bit and says "no sir, you gave me FITTY CEN. To which I reply, "why would I have given you "fitty cen" when I was trying to avoid getting change back. I gave you 2 quarters and 2 dimes."

"No sir, one of those quarters was a nickel."

And there is no winning, this lunacy goes back and forth and back and forth, and he can't get it.

Finally a manager (I think) comes over and asks what the problem is. I now say "I'd like my money back, I'm not buying anything if you are going to rip me off." He says fine, looks something up on the cash register, prints something out and then hands me back $20.70!!!!!!!

They still don't get it. AND I DIDN'T GET MY APPLE FRITTER! And it's 11 pm in NYC and everything is now closed and I had to walk to another Starbucks on the other side of the terminal and have a piece of lame dry pumpkin bread for dinner.

The manager of this store is a woman named [snip]. And quite frankly if she is any indication of the training of the employees there, she needs to be removed pronto.

I also just called the store to try to speak with [snip] (after another store told me who the manager was and the phone number) and the other employee who picked up the phone couldn't take the message. She tried, but I could tell that when I gave her the name of my business (I am now back in the office in the Chrysler building) that even asking me to spell it was beyond anything she could comprehend.

The world is becoming a sorry place and unfortunately America used to be an awake and aware place, and it's going down the tubulars real fast. WAKE UP PEOPLE!
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User Replies:
Anonymous on 02/13/2008:
That’s rude calling someone a idiot and drugged out maybe he was in training you should have gave the guy the benefit of the doubt.
Stardaze on 02/13/2008:
What was rude was what was standing on the other side of the cash register. And MAYBE you have no business whatsoever second guessing an issue that you weren't there for and have no clue about. So I'll gladly use the word again for you. IDIOT!
madconsumer on 02/14/2008:
I bet you are a true treasure to service. calling a person drugged out, and all the other perlatives is demeaning. I am glad you got poor service.

has it ever occurred to you that the person may of only been 16, and this was his first actual job? if you have ever had the pleasure to operate a cash register, they are not simple. with today's computer calculations, I am not surprised peope cannot make change.
Principissa on 02/14/2008:
Did you witness this person taking illicit substances? Than calling this person a drugged out idiot could be considered slander, as your statement has no proof. Is it possible that this person made a HUMAN MISTAKE? I mean I know someone as perfect as you would never ever make a mistake. The only person here that sounds like a "drugged-out idiot" is you. If you don't like the service fine, complain about it by all means, but 1. don't disrespect the employees and 2. don't disrespect the membership on this site. We weren't there, and to be honest I'm glad I wasn't, I don't like sharing the same space with self entitled people like yourself.
chris513 on 02/14/2008:
chris513 on 02/14/2008:
even better, I didn't even notice the first time that the OP used the word "tubulars"...hands down, this might be one of the best reviews ever. I might just pick up Starbucks for the Fantasy complaint league.
Principissa on 02/14/2008:
IM AWAKE, GEEZ. Tubulars, HA, and he had the nerve to call the cashier an idiot.
chris513 on 02/14/2008:
Wow, if I hadn't gotten up early today, I might have missed this whole day is downhill from could it get any better than this?
Principissa on 02/14/2008:
Hubby got paid a day early this week, so I'm set for the day!
chris513 on 02/14/2008:
Nice...make him do something nice for you on V-Day...I would ask him for a case of the bottles, even!
Principissa on 02/14/2008:
I don't celebrate V-Day, total waste of money. Just a Hallmark holiday. Sides, my birthday is in 4 weeks and 2 days, that's when I get the good stuff!
Anonymous on 02/14/2008:
So Princ, where are we going today because I don't want to go to Starbucks, OK?
chris513 on 02/14/2008:
yeah, but seriously, a case of PBR....
Principissa on 02/14/2008:
LOL Lids, I don't want to go to Wendy's either, their salads are infested with bugs.

chris, I actually got him a case of Winter Lager.
chris513 on 02/14/2008:
what a lucky man...
Anonymous on 02/14/2008:
Gee Chris, she didn't get us anything. * tears & pain *
chris513 on 02/14/2008:
yeah, ain't that a pain in the @ss???
Principissa on 02/14/2008:
I did get you something, go check the community forums, bunch of winers!
chris513 on 02/14/2008:
nothing makes me happier than a beer at 7am
sarahnkrystal on 02/14/2008:
Nobody is taught how to make change anymore. People are only taught to give you what the computer says. Companies don't allow their employees to be free thinkers anymore. You got your money back AND you wanted a free apple fritter, that's what I got out of the conversation. You have no patience.
GothicSmurf on 02/14/2008:
Grand Central rules! I always have the best time when I leave there!
Anonymous on 02/14/2008:
"no sir, you gave me FITTY CEN."

Right...this post is just dumb, and appears to be yet another sad attempt at making something up to see what kind of responses will be posted back. Get a life!
Slimjim on 02/14/2008:
I actually believe this happened. Poor cashiers are out there as are neurotic customers. All you had to do when the manager cam over is explain calmly like an adult what happened. I'm sure it would have been made right and you would have gotten your freakin fritter and correct change.
Anonymous on 02/14/2008:
"cam over" what? LOL!
Anonymous on 02/14/2008:
Slim, I voted you best answer!

Pirate, I voted you inappropriate C. and I called the FBI.
Anonymous on 02/14/2008:
I voted you the same, friend.
Anonymous on 02/14/2008:
Slim, Best Answer. Pirate, Stupid Comment Alert.
Anonymous on 02/14/2008:
Way to go Slimjim!!
Slimjim on 02/14/2008:
LOL, thanks guys. Pirate, what kind of retarded response is that? I'm not a great typist and sometimes I either fat finger of ghost a key stroke. Are you so daft you couldn't figure that or just so arrogant, you had to make a stupid comment because it's how you roll?
ejack053824 on 02/14/2008:
I vote he did make a stupid comment because that's how he rolls. us all a favor by taking your computer and throwing it out the window. We could all care less about your comments.
Anonymous on 02/14/2008:
Slim, if you don't know how to spell or write, perhaps this is not the place for you to be "helping" people. *smirk*
Slimjim on 02/14/2008:
As opposed to you pirate who knows everything about nothing? MODERATOR^^^^^^^^^^^^^^^^^^^^^^^^^^ he's doing it again!
Anonymous on 02/14/2008:
My, slim's really going on a rant. Take your meds, it'll be okay.
Peas on 05/25/2008:
This is what it sounds like to me:

- The guy was new.
- The girl over the phone either couldn't understand you or is just a bad speller (OH NO, HOW DARE SHE?!).
- Even if they are idiots that doesn't mean they deserve to be treated like the scum of the earth.
- Seems to me like you're just a jackarse.
xoopaa on 08/12/2008:
First of all, I have worked on till on many different occasions and I have worked at Starbucks. When someone gives you a twenty dollar bill, you punch in twenty and it tells you the change. It's a cashiers nightmare when someone goes: OH I HAVE SOME CHANGE HOLD ON, because it means he/she will not have a reference to how much change he/she will have to give back.
Yes, it is easy for the likes of you to calculate that in your head. But some people have a harder time with calculations and rely on that number on the screen to know how much they need to give back.
Another thing[if this was morning]Starbucks baristas have to get thereby 5:30. Meaning, he was probably tired and could not think properly as well as the manager.
I understand that your frustrated, but getting that upset over 65 cents and then writing a review? C'mon! You must have a level of understanding for some people.


PS. You must've looked like a complete ass hole when you asked for your money back over a COUPLE OF CENTS. When you give money to a cashier, don't suddenly change your mind. I don't blame them for not giving you your coffee or apple fritter and if they did they probably would have spit in it.

Ponie on 08/13/2008:
I agree the poster had other, more sensible, avenues available.

xoopaa, '...Starbucks baristas have to get thereby 5:30. Meaning, he was probably tired...' In that case, he should get to bed earlier the night before. Are you aware that (drum roll, please) police officers, fire fighters, hospital personnel, etc., are on duty at that time and I shudder to think they should use your excuse for lame service.
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Employee Hiring and Customer Service
Posted by on
INDIANAPOLIS, INDIANA -- I recently applied at the Starbucks on 10th and Girls School Rd. and I was appalled at how they handled their hiring procedures. Obviously one of the "values" they don't believe in is competence in their management. I am a firm believer in the old adage, "How you treat your employees, whether they are hirees or have already been hired, is a reflection of how you truly think of your customers." Since Starbucks treated me like they did, I would HATE to see how they truly relate to their customers.

First of all, I had to call them to get an interview set up. I was on the phone trying to get ahold of them for two weeks. TWO WEEKS I had call and call just to see if they had even looked at my application. After that two weeks, the General Manager, Patty Rainbolt, finally set up an interview.

At the interview, she introduced herself and gloated that the company usually believes in promoting from within, but that she was an exception. She also said she had previous management experience in Starbucks, which was rather hard to believe considering she had to have a book to ask questions and the sort. To me, this showed she had no clue what she was even doing.

After that interview, she said that she could not make a decision right now. Thaty had three people allpy for a position and she had to consult her Assistant Manager and that her assistant would call me in for a second interview. I am not sure about anyone else, but, I have never in my life been interviewed by an assistant manager because the general manager of a store couldn't make a decision.

So, about a week and a half passes, and I hear from Robin, Patty's assistant to have an interview with her on Saturday, August 19th at 6:15, in the afternoon mind you. So I have my interview with Robin and find out that they can't seem to get their story straight. Remember, in the previous interview, Patty had said that they had three applicants for a position. Robin said that they had three positions that they needed filled and had "a ton of applicants." So the interview went on as usual and Robin assured me that one way or another they would give me a call on that following Tuesday Morning and let me know either way.

Tuesday Morning comes, I wake up at about 6:00 in the morning hoping to hear from them. I didn't. I waited all day until I finally had to call them 1:30-2:00 that Tuesday afternoon. When I call this is the response I get. "We both sat down and went over the applications and we decided NOT to hire you. You just don't have the image we are looking for. I'm sorry."

What was that supposed to mean? "The image we are looking for?" What image are they looking for? I don't mean to sound offensive toward anyone, but from the employees I see there, you could say they for the most part are "hippie-ish, new-age" types. There is nothing wrong with that, but what image were they trying to convey?

I do have to say that Starbucks was the first ever place that I have ever felt insulted by. I have already decided that I will NEVER step foot in that store again because of it. I suggest a huge remodeling of that store starting with the management. I have never met such an incompetent management group in my life. Then, to be insulted by them was a huge slap in the face.
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*Brenda* on 08/23/2006:
In regards to the questions from a book, I worked for an employer who actually had a specific set of questions they wanted asked. NO other questions could be asked at an interview. This wasn't at Starbucks, it was at a large retail chain.
Hugh_Jorgen on 08/23/2006:
Perhaps your overly critical attitude came through in your interview?
shawnp80 on 08/23/2006:
They have 2nd interviews at Starbuck's?
Noneill on 08/23/2006:
Well you probably held a much higher expectation in a manager at Starbucks then you should have. I believe they are no more educated or skilled or experienced then say, a manager at McDonalds. A lot of managers are uncomfortable with interviews, and that is understandable I suppose. But the reason for you not being chosen was outrageously unprofessional. It was downright insulting. All they have to say is "I am sorry, but we are giving the position to another candidate". Nothing else needed. You are probably lucky you were not hired there.
Anonymous on 08/23/2006:
Despite your low opinion of the interviewers with this company, I would bet they saw your nose in the air with no trouble. Perhaps you should start your own business and get a fresh perspective.
Anonymous on 08/23/2006:
Brenda made an excellent point. I'm a member of an interview panel and we can't ask any questions not approved by our legal department so we tend to ask straight from a prepared script. Seraph, I get the feeling you sort of have an inkling of what was meant by "image" and you're probably right. The Starbucks in my community are only staffed with "Chad's" or "Cortney's" and by no means is enthusiasm or competency a prerequisite. I like your tenacity. No doubt you would be a great addition to the Starbucks 'commune'! Chalk it up as their loss. Nice review and good luck on the job hunt!
DORCAS on 08/23/2006:
I give you credit for really wanting a job. You sound like you would also appriciate the job that so many would take advantage of. I do know that some places do need to have the assistant manager also do an interview to be able to get a different perspective of the applicant. It doesn't really work though if the two are good buddies so to speak. I believe you are a determined person that really wants a job and you will succeed with that type of attitude. Just getting up at 6 a.m. hoping for a phone call from am employer is more than I can say for a lot of people out there. Don't get discouraged, there's something better out there for you. Good Luck.
Anonymous on 08/23/2006:

I think they are looking for “yuppyish types”, maybe some new-age types? But I don’t think you should let not being hired by a bunch of coffee chiseling, hyper active, idiots bother you. Just keep looking and the right job will come along. Best of luck in your search…
Skye on 08/23/2006:
Good luck on the job search. We have 2 Starbucks right down the street from one another. One has only people over 40 working there, it's inside King Soopers, and then the other one down the road, is a Starbucks place on its own. They have all age groups working there. I cannot tell you what type they are looking for, from the 2 I have by me, they seem to hire all types.
off topic== hi Lidman
Seraph_BloodStone on 08/23/2006:
Thank you all for the luck as I will need it. Also thank you for the advice given. In my heart I do honestly feel as though I was treated wrongly in being told what I was told over the phone and I do think, being a former assistant manager of a food chain, that I was fair in my accusations. I know some people are more "go with the flow" in their ethics and that is fine. In fact it shows great endurance.
However, many don't realize that interviews do work both ways. While they are checking me out, I check them out as well. I check for things that are good for customer service and everything. I also check for things that I think would help them in the long run. They may say that I was overly critical or that I may have my nose in the air. That is fine. Bottom line is, I know the employers have standards and they expect them to be met. On the other hand, I, as a hiree, a customer, and an employee, have standards that I expect to be met as well. I know that businesses don't like dealing with truthful people and want only "Yes" people. However, I guess that where it gets me into trouble, because I am too honest, even if the truth hurts sometimes.
Anonymous on 08/24/2006:
Hi Skye :-)
DebtorBasher on 08/24/2006:
Anonymous on 08/24/2006:
Hey DB ;-}
DebtorBasher on 08/24/2006:
Helloooooooooooooooooooooooooo Liddy!
SHELLBY on 08/24/2006:
What Shawn said^^
SHELLBY on 08/24/2006:
OK also..From what I see I don't know if what I am reading is bloodstone being "stuck up". I perceive the Post as him/her trying to convey the essence of the application and the interview process.I mean wut up with a manager not being able to make a decision alone on whether to hire someone to make a cup of coffee. This isn't brain surgery. He/she seems eager to work and fairly intelligent.
I dunno maybe you should have pierced your eyebrow, that may have impressed them;)
SHELLBY on 08/24/2006:
Maybe you were over qualified and since they hire from within felt threatened by you...
BaristaGirl on 09/13/2006:
To be honest with you, its not all that common to be interviewed by the General Manager of a Starbucks location anyway, thus explaining this managers lack of knowledge about the questions she was supposed to ask. Interviews are usually held in weekly open forum sessions conducted by district managers instead. I can see why you don't appreciate the way you kept being ignored and bounced from person to person, that would upset me too, however, you need to learn to accept the fact that, in life, sometimes you're going to apply for the job and you WON'T get it. What, did you go in there just KNOWING you were going to be hired? Well, that could have been part of your problem. Starbucks has every right to, without discriminating, choose people who DO convey a certain type of image. I hate to break it to you, but I've worked at three different locations and have yet to work with more than one or two "new age hippies". If that is what you think of Starbucks, why did you apply there in the first place. Most of the staff consists of clean-cut, well spoken college and middle aged individuals. And as far as the eyebrow ring, shellby, no Starbucks that is being run properly permits any type of facial body jewelery being exposed. Perhaps you were thinking of that JAVA-LICIOUS-BUZZ-TASTIC knockoff on your street corner...
doggy dog on 03/07/2007:
Thank-you for your hiring experience. Although Starbucks on the corporate level means well, it can not contain it's upper divisions. It is sad to speak of the rudness that is generated by the unskilled management positions filled by this companies District Managers and advice of store managers. The percentages of these positions filled are family members, friends of families, church members and so on. When attending the hiring fair such rude remarks by the employers of Starbuck's is, "Your not Starbuck's material, Your not the right candidate, come back for a second interview or basically don't come back at all". Student's do not have open flexibility, but church member's who are faithful to the weekly meetings are accepted, especially when mgmt. is in the same church. The company needs to be reminded of the California work right's in regards to management hiring and promoting family and personal friends first. My experience is overwhelming grief with Starbuck's on ground level. However, the company is a good company. I have never called corporate, yet with my complaints. The first class rudness I have experienced is, "I could not be promoted from barista into management because going to bed early and not partying is not Starbuck's material. Starbuck's wants more from their employees other than dependable, responsible, honesty, and hard working. They want people who are favored by worker's, to buy liquore for minors, come to work intoxicated and want ot go home early. I would not do this and I will be passed up for promotion. Even though I have 5 years management experience. and I think you should follow the positive standards of Starbuck's and take your grief to the corporation. The company hires to many people daily and ignores the barista's left behind with only a promise of advancement. Don't give up or give in. Go to College and take English as a second language, you are your own rainbow. "Peace and Happiness to you".
Peas on 05/25/2008:
All of that is the Starbucks way of hiring. Just how it goes. Pain in the arse. And yes, they do have to read out of that book and consult the assistant manager. They also have the right to choose the person who they think would work the best with their store. Sorry you didn't get it, but if I were you I'd be grateful.
sbuxluv on 09/27/2011:
I'm sorry, do you manage a Starbucks?? We are in fact quite different from a McDonalds manager.....I say this because 1. I am a Starbucks manager, and 2. I know someone who is a McDonalds manager. First we get paid more to do a job that requires more brain power and interpersonal savvy than managers of other fast food chains, and second, many Starbucks managers consider this job to be a career, with the intention of promotion.

With that being said, not all stores are hiring all the time, and I'm sorry that you were not correct for our stores, but we do look for a specific personality when hiring, mainly a optimistic attitude on life and great people skills.....please re-evaluate yourself.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Manager
Posted by on
Rating: 1/51
MIDLAND, TEXAS -- The manager at this store is so rude, and the customers that go here are dumb. They love to get in line from the loop, and if god forbid you enter the parking lot from another entrance, you will get your ass chewed for cutting in line. So of course the logical thing to do is circle the loop, come around on the access road, and stop there so you can block traffic and get rear ended. Whatever you do don't attempt to use your brain and use another entrance or circle the parking lot. Unless you love getting chewed out like a small child for "cutting" by an idiot minimum wage employee who can barely speak English. I love Starbucks and go there all the time, but they just lost a loyal customer.
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