Starbucks has its moments, however...
I hate customers.
There are a lot of things people have experienced at their local Starbucks which disappoints them. Indeed, I too have had that kind of experience at mine in Toronto, but overall that doesn't outweigh the good.
People like to complain too much. Sure it's not too much to ask for a drink to be remade, or for something small. However, most customers like to fly off the handle over the most trivial S**T and it drives me insane.
For an example, the person complaining about an exchange/refund for the coffee mug. Listen, I've worked retail, and on EVERY SINGLE RECEIPT printed out there is information about what you need to return or exchange that product. YOU HAD BEEN WARNED. But, you'd prefer to waste your time, and theirs to argue against this rule. The rule is there for a reason, and even if to you it's not a good one, it's still there. You neglected to acknowledge that fact, so that's your own damn fault. If you lost the receipt, or failed to ask for one, yes, sorry I do not sympathize. It's your fault.
To the person complaining about a little bit of whip cream falling over the side of a cup, listen, really? It happens. It just does. It's not easy to pour those drinks precisely 100% of the time. So deal with it! If not, kindly ask them to remove it, without being a baby and making such a big fuss over nothing. There is a stack of napkins right next to you. Pick one up, wipe it off, stop being such a baby.
To the person who complained about waiting a bit to get a drink before having to rush to work: If I had to rush to work, do you really think I would stop at Starbucks? Absolutely not. I'm smarter than that. It gets busy, and if I can't be guaranteed to grab my drink in less than a minute, I'm not going. Period. Change your routine, get over it. And even if they were talking to each other, oh well. Maybe you caught them at a bad time. Take your business somewhere else. Or here's a thought! Make your own coffee? Or wait, but then you can't stroll into work with your status-written Starbucks cup in your hand that says you're a sophisticated, mature individual. My mistake.
To the person with the racist barista: your story sounds so unclear. It sounds made up. Maybe you had nothing better to do with your time. If she was actually a racist, I sympathize. But in all honesty, get it in your head that racism exists. You'll never change those racists perspectives, ever. I'm not saying to be passive, but it's Starbucks. it's not worth it. She'll get hers.
To the people having difficulty working at Starbucks or who hated the experience or the hiring process or whatever. Seriously, you're stupid. Before you apply to a job, you should do some research on it, and all of these negative reviews from Starbucks employees on the web should have saved you from that experience. Doesn't that just suck?
Suck it up, it's your own damn fault.
To the people saying that they will not go to Starbucks ever again, and refuse to spend their hard earned 3 (give or take 1) dollars on a cup of coffee: Do you really think that your business is all that important? If that's the case, you need to get your head in check, lose the narcissism and get over yourself. You're just ONE customer, and yes there are like minded individuals who share your view, it's really nothing compared to the billions of people EVERYDAY grabbing something from Starbucks.
Listen. I hate to bash on people, really I do. As a waitress (who does go to Starbucks occasionally) I have learned to appreciate people...until they become customers. Until they become so self-obsessed. I'm not saying that you don't deserve "service", but at the end of the day, baristas are there to make your f***ing coffee not to make your day. And if you don't like that, then I suggest you just boycott. But you wouldn't do that, Dear Customer, would you? Because what then would you complain about?
oh, and P.S. You can hate me all you want, but what I say is the truth, and the truth isn't nice.