I WAS an employee
I recently left Starbucks after 3 years of employment. Starbucks used to be a great company to work for, but now with the changes, it's not so great. It's modern day slavery.
If you feel like you're ... read full review15 Replies - Latest reply on 03/23/2013
No Receipt Nor Help!!!!!
PARKER, COLORADO -- Bought a $25.00 mug- it leaked all over me and my tote. Just wanted an exchange......went all the way to corporate customer service but without my receipt they not only told me I was out of luck, but ... read full review49 Replies - Latest reply on 11/05/2013
Starbucks Mocha Coffee
SEATTLE, WASHINGTON -- My wife picked up an 11 ounce bag of this at Target the other day (it was around $8 and she had a buck fifty coupon taken off of that). We really like it. It has a smooth quality and a distinctive chocolate ... read full review3 Replies - Latest reply on 02/24/2013
A Cup of Anxiety
A perfect Sunday morning until I decided to have a cup of Starbucks Pike Place Roast. After half of a small "short" cup, I am now jittery, sick to my stomach and feeling like I took some bad drugs. It ... read full review23 Replies - Latest reply on 06/06/2011
Employee Hiring and Customer Service
INDIANAPOLIS, INDIANA -- I recently applied at the Starbucks on 10th and Girls School Rd. and I was appauled at how they handled their hiring procedures. Obviously one of the "values" they don't believe in is competence in their ... read full review21 Replies - Latest reply on 09/27/2011
RIVERSIDE, CALIFORNIA -- When going through the drive thru it did take awhile but I realized some people order a lot so I didn't mind. When I got to the window she apologized and I told her no problem and I didn't mind. Upon ... read full review6 Replies - Latest reply on 09/02/2010
Too hot to handle!
I headed down the hallway at work this morning, and made my way to the break room to make some instant oatmeal for breakfast. I usually use the generic brand 8-oz. styrofoam cups as a measuring device, ... read full review19 Replies - Latest reply on 06/13/2012
There are a lot of coffee shops in the United States, but Starbucks remains to be my favorite. I simply love their double vanilla latte. 6 Replies - Latest reply on 03/10/2011Add reply
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave ( or even firing them for behaviours that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a managers poor (and sometimes inappropriate behaviour) usually manifests itself only after the several months of poor performance on their part, and then they move on. When a corporate entity permits this type of behaviour to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on an the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.2 Replies - Latest reply on 02/10/2011Add reply
MOBILE, ALABAMA -- My name is Amanda I am a 40 year old female and I have never encountered such bad behavior by an employee by the name of Haleigh in my entire life, I ask her if she was having a good day because she kinda ... read full review6 Replies - Latest reply on 06/21/2012
Rude customer service
I havebeen a faithful customer of Starbucks for years and everythime that I have purchased a large bag of ground coffee I received. A complimantary cup. This emplyoee was very rude and told me that it ... read full review1 Replies - Latest reply on 08/14/2011
Star Employee at Starbucks
I just wanna give a big thumbs up to Employee Amiee at the Starbucks near my work. I was in line waiting to place my order and although I did not notice but appearantly the guy in line in front of my ... read full review31 Replies - Latest reply on 11/09/2012
LOS ANGELES, CALIFORNIA -- Hi! to all the Starbucks coffee fans, let me tell you about the experience that I had on this location at HOOVER AND JEFFERSON, I was with my brother we ordered a latte and I did not know what to order, ... read full review9 Replies - Latest reply on 05/30/2012