Starbucks Coffee

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2.8 out of 5, based on 6 ratings and
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Starbucks Mocha Coffee
Posted by on
Rating: 5/51
SEATTLE, WASHINGTON -- My wife picked up an 11 ounce bag of this at Target the other day (it was around $8 and she had a buck fifty coupon taken off of that). We really like it. It has a smooth quality and a distinctive chocolate taste to it. It's good in the morning straight or with a shot of whipped cream, or at night with a splash of Chartruese Elixir Vegetal (it'd probably be fine with just green or yellow) or some Grand Marnier if you're so inclined (the chocolate flavour will still come through). Not really tasty with Bushmills or Brandy.

They say you could also squirt some Hershey's in it, but I don't think it needs the extra chocolate. If you feel like something different than the standard Colombian in the morning, you may want to give this a try.
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Anna Molly on 02/24/2013:
Nice review. My main problem with any type of coffee, when mentioning mocha is a milk base, and I can't do that. Does it have dried milk as an ingredient?
Sparticus on 02/24/2013:
Anna Molly- You can order it with soy milk if that helps. That is how I get it. =)
Alain on 02/24/2013:
Sparticus is right if you are getting this at a Starbucks store where they recommend you ask the barrista (the server, I guess?) about possible allergens. They say on their webpage that the information about allergens is not available online, so if you got the packaged coffee at Target, like we did, the only way I could find to answer this question would be to call them at 1-800-782-7282. All the package says is "Ingredients: Ground Coffee, Natural Flavors" ("Natural" could mean most anything).
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Starbucks Bell, CA Not Service or Pet Friendly
Posted on
I frequented the local Starbucks, in Bell, Ca, with my pug. I would go inside this retail establishment, with my doggy, and place orders. But when I went to a Starbucks in Long Beach, Ca, they informed me that no pets are allowed in any Starbucks establishment. Today I walked with my dog to the Bell, Ca Starbucks. Knowing now about store policy, I waited for a car to finish an order at the drive through window so that I could flag someone down to place an order. As the server started to close the window doors, from a distance, I told him I needed service. Thinking he had acknowledged me, I waited; but got no reply. So I went to the window. When he finally came to the window, he told me they "only take orders from people in cars." I told him to pretend I had a car and to take my order. (I really just wanted to have someone meet me at the front to accommodate my order). He didn't offer to help place my order, so I asked to speak to a supervisor. He closed the window. I waited a while. Stephanie came to the window. I asked if she was a Supervisor. She said yes. (She wasn't). I informed her I had a pug and couldn't go inside the store. She advised me to tie my dog to a pole and come inside to place an order. I told her that I couldn't do that, and instructed her to take my order at a table outside. She insisted that she couldn't take my order at the drivethrough window. I told her I needed my order taken outside, in the front. With an attitude, she started to close the window doors; but I insisted, and she said she'd see what she could do and rudly closed the windows -even though I wasn't done talking. I waited a while for someone to come. It wasn't until a car placed an order that Monica came to the window. She ordered me to step aside telling me that they couldn't take my order at the drivethrough window because Starbucks policy wouldn't want me to get run over. I asked for the manager. She said she was the manager. I asked her to take my order at a table outside by the door. At that moment, STephanie came back to the window; and insisted that I tie my dog to a pole " instead of making a big deal about this at the dirve through window." Those were her exact words! Insulted, I told Monica that I didn't appreciate their attitudes. Monica inturrpeted me saying that I could either tie my dog to a pole or let someone hold it. I told her I couldn't do that. Monica insisted she couldn't help at the window and ordered me to step aside. I said they just lost my business. I was humiliated by these imbeciles. Not only that, but I ran out of water for my dog and had to scrounge for a water fountain at the high school next door. My plan was to have a frappucino at Starbucks, watch the sunset with my dog, and walk home after my doggie had rested a while. Instead, I had to carry my tired dog all the way home; all 29 pounds of her. Unbelievable! I couldn't believe that Monica was a supervisor or the horrible treatment I just received. When I arrived home, I called Starbucks in Bell, CA to complain to a real manager. Monica answered. I asked for her supervisor. She insisted she was the supervisor. Irate, I explained to her about customer goodwill. I explained to her the scenario all over again so that she would comprehend that I was expecting SERVICE and not DRIVETHROUGH service. I even asked her if she understood. All she said was that Stephanie offered to hold the dog, and she kept going back to how she couldn't serve me at the drive through window. ARgh! I told her, "I'm giving you a chance to rectify yourself here, Monica, or I will complain." Monica said, "Go ahead. Complain," as if she was saying "I dare you." As if it was a standoff. I'm soooooooo freaking upset. NOT ONLY BECAUSE I'M A COFFEE FREAK AND GET MY COFFEE AT THAT FREAKING PLACE IN THE MORNINGS VIA DRIVETHROUGH, but because of the horrible service I received that forced my pug and I to suffer. Monica holding my dog was an impossibility as my dog suffers separation anxiety. I can't believe an establishment like Starbucks doesn't facilitate Pet owners. And by this, I don't mean letting dogs inside the establishment. By this, I mean commonsense. I was humiliated by a bunch of shmucks who don't know a thing about customer goodwill or care about customer service. SO HERE I AM ONLINE, TRYING TO GET SOMEONE AT CORPORATE TO FREAKING DO SOMETHING ABOUT IGORANT STAFF AT THIS FRANCHISE! Please have someone from corportate contact me by mail or by phone or by email. What do I expect? I expect Monica and Stephanie to be reprimanded for their horrible service and for someone to explain customer goodwill. That involves going out of your way to provide excellent service for everyone, including pet owners. Most importantly, I expect an apology. If I don't get one from Stephanie or Monica, I sure as hell better get it from Starbucks if they want me to remain a customer, because Monica and Stephanie sure don't give a crap if I never return. I'm only bothering because I'm a caffeine addict and it's convenient to go there. But if I don't hear from someone and something's not done about this, I WILL take my business elsewhere; and you can bet I'm going to make sure EVERYONE I KNOW and even those I don't learns about the way Starbucks allows their employees to treat pet owners.

What was actually sent via Starbucks Online Consumer comments:

Knowing about pet store policy, I waited with my Pug for a car to finish an order at the drive through window to flag someone to take my order. As the server started to close the window doors, from a distance, I told him I needed service. Thinking he had acknowledged me, I waited but got no reply; so I went to the window. When he finally came to the window, he told me they "only take orders from people in cars." He didn't offer to help place my order, so I asked to speak to a supervisor. Stephanie came to the window. I asked if she was a Supervisor. She said yes. (She wasn't). I informed her I had a pug and couldn't go inside the store. She advised me to tie my dog to a pole and come inside to place an order. I told her that I couldn't do that, and instructed her to take my order at a table outside. She insisted that she couldn't take my order at the drivethrough window. I told her I needed my order taken outside, in the front. With an attitude, she started to close the window doors; but I insisted, and she said she'd see what she could do and rudly closed the windows -even though I wasn't done talking. I waited a while for someone to come. It wasn't until a car placed an order that Monica came to the window. She ordered me to step aside telling me that they couldn't take my order at the drivethrough window because Starbucks policy wouldn't want me to get run over. I asked for the manager. She said she was the manager. I asked her to take my order at a table outside. At that moment, STephanie came back to the window; and insisted that I tie my dog to a pole " instead of making a big deal about this at the dirve through window." Those were her exact words! Insulted, I told Monica that I didn't appreciate their attitudes. Stephanie offered to hold my dog. (My pug has separation anxiety, so that was NOT an option.) Monica inturrpeted me, saying that I could either tie my dog to a pole or let someone hold it. I told her I couldn't do that. Monica insisted she couldn't help at the window and ordered me to step aside. I said they just lost my business. Humiliated, I was forced to scrounge for a water fountain at the high school next door. My plan was to have a frappucino at Starbucks, watch the sunset with my dog, and walk home after my doggie had rested a while. Instead, I had to carry my tired dog all the way home; all 29 pounds of her. Unbelievable! I'll start with, will work my way up to the LA Times, and maybe even the evening news.... hmmmm.

2:01pm 7/9/06

Called the store to ask to speak to the afternoon Supervisor. Monica answered. I told her I complained online at and that I was now going to complain to her district manager. She said, "We tried to help you, ma'am, in any way we could; but you wouldn't tie up your dog or let us hold the dog. I explained that my dog had separation anxiety. That there was no way in hell I was tying my dog to a pole. I asked her if she saw the error of her ways. She said, "We did nothing wrong ma'am." I said, "Let me explain what you did wrong to see if you understand: I had to scrounge for water at the High School next door. My dog is Brachycephalic, which means she can easily die of heat exhaustion. I had to carry my dog all the way home. I told her that none of them offered to accommodate a pet owner. That I had never been so humiliated in my life. I asked her if she understood now. All I heard was static. Then I said, "fine. I'm going to tell this to the district manager." She said, "what is it you want ma'am?" I told her, "An Apology." More Static. Then I got a forced, "I'm sorry, OK?" I say, "Not O.K." She foreceably says, "would you like to come in for a FREE DRINK?" I said, "No." She says, "What do you want?" I tell her I want them to be trained in customer goodwill and in providing service to pet owners. So I ask her again for the District Manager's phone number. (It wasn't the district manager's number. It was one of her friend's cell phone number. I tell her that I find it hard to believe she's the Supervisor of that store, and I asked for the name of her supervisor. She said Gloria Canto is the name of HER Supervisor. (It better be.) I'm not pursuing this complaint to be a pain in the ass. I don't appreciate a forced apology, and a free drink (which monica can put where the sun doesn't shine) doesn't cut it. Besides. I want no loogeys. I seriously want these employees to be more conscious of Pet owners and their needs. Unbelievable.

2:25pm Cathy answered the phone. Gloria Canto will be in tomorrow between 9Am and 5pm. I asker HER for the District Manager's name. She said she would find out. She came back and told me that they are not allowed to give the number away for the District Manager. I told her that she can tell Monica that I know for a fact that that is not the case, and that I will also make a note of that lie. Cathy offered to give me the number for Starbuck's Customer Relations: 1-800-235-2883. Wow. Cathy seems to have more commonsense than that Monica Nutbag.

2:33 Wow. Automated system. Got kELLY in Customer Relations. She said that she will forward my complaint and my phone number to the district manager. To give it up to 5 days because they're always on the road. so we will see what happens. She also gave me the info where I can send a complaint via Snail Mail:

Customer Relations


We'll See what happens....


July 10, 2007

LOL! I want to thank everyone for your comments. I found a lot of them beyond amusing, and I can understand where a lot of you got the impressions you did. Drinking coffee at Starbucks, demanding pet owner, blablabla can conjure up images of a rich, spoiled, unreasonable, out of control, animal abusing customer. I don't abuse my doggie, nor do I think of my doggie as a replacement for a human baby. I'm not rich or spoiled or unreasonable. I'm definitely not out of control with demands. What is out of control is my being insulted by a server called Samantha and a manager called Monica. They prefer horsing around than accommodating a paying customer.

I didn't post this for sympathy. My reasons for posting are two fold: 1) Monica and Stephanie need to be trained in understanding Customer Goodwill. Any successful business serving the public practices this. 2) I go every freaking day to this place for coffee in the morning, and I'll be damned if I'm going to find a spitwad in it.

I understand I could have left my doggie at home. Believe me, had I known these two were going to be lazy and horrible about taking my dollars I would have.

As a responsible dog owner, I always call ahead to see if my doggie is welcome at a restaurant or wherever I plan on staying with my doggie. This particular Starbucks has allowed me to take my dog inside and place an order while the employees go crazy googoogaagaaing my dog before handing me my drink. So, naturally, I am going to assume that Starbucks is a Pet Friendly place (like many cafes are in France. And no. I'm not French. But I've been there. So what?)

Last month, while taking my Pug to the doggie Beach in Long Beach, CA, I stopped at a local Starbucks. The servers (Starbucks calls them "Partners") informed me that pets aren't allowed inside any Starbucks establishments, only outside. That if I ever needed service, all I had to do was flag someone down, and they would be glad to facilitate me.

On Sat., I did exactly that. Mind you, at the Starbucks in Bell, I could have gone inside, bought the coffee blablabla; but, because I decided to be respectful of the zoning code that doesn't allow pets, I tried to flag someone down like they told me to do at the Long Beach Starbucks.

Let's get this staright: I didn't approach the drivethrough window. I simply made the server aware that I was there. He seemed to acknowledge me, but never came out. That is why I approached the drivethrough window.

And no. I'm not a freaking moron. I didn't stand where a freaking car could run me or my pet over. I asked to speak to a manager, because the Server obviously wasn't going to assist me. When Samantha came to the window, she said she was the manager (she lied). And she was rude. I asked to speak to a real manager. And Monica came out. But she only came out to assist a car that was placing an order with Stephanie. So I asked them to take my order. I told them I'd be waiting for someone in the front door. Apparently, Monica wasn't listeing, because she kept insisting that I couldn't place an order at the window. No! Really? Er?

When I was explaining to her that I was just trying to flag someone down to assist me, Samantha came out and rudely suggested I "tie" my "dog to a pole instead of making a big deal outside the drivethrough window." Now. That pissed me off. Big Deal? WTF?

Actually, THEY were making a big deal about this. I was just asking for some assistance. Did I mention Monica was also beyond rude? She prefers to joke around with her fellow "Partners" then facilitate a pet owner.

BTW... they could have easily assisted me as there was no one in line inside. There were just employees smacking each other around with a towel and joking. Couldn't SOMEONE have put down the towel and cut the jokes for 3 minutes while exchanging my dollars for a Freaking Frappucino? How hard is it really to walk to the door? And am I really so lame as to expect someone to think out of the box for just a second?

Well, had I known that was not going to be the case, I would never have taken my dog on this outing. Oh! And let me just say that my doggie weighs 19 lbs. My BF's Frenchie weighs 29 pounds. And that's a pound over for a Frenchie... So I don't really consider his Frenchie overweight. So I got their weights confused. Sue me.

You know, it still was difficult carrying a 19 pound doggie home. Also, I didn't take my doggie when it was hot out. The day had cooled down, and there was a breeze. What was bad was that I was out of water. And I needed to sit somewhere to let my doggie rest. I needed to refill her doggie bottle. And that was the plan when I went to Starbucks. I didn't count on the horrible service these two servers gave. So I sat on the sidewalk (No. Not the curb! The Sidewalk. No where else to wait). And then I had to scrounge for freaking water at the High School next door. I hate that place.

So, my doggie didn't suffer because I got her water and carried her home. I suffered. My doggie is not traumatized. But I guarantee those two "Partners" will be when I'm done with them. And if y'all think I'm making a big stink, I really don't give a crap. If it had happened to you, you'd be pissed too.

I know I could just stop giving Starbucks my business, but I have been a customer since they opened their doors in Southern California; and I believe in their mission statement of providing "excellent service to all." That includes Pet Owners. (And they have the only convenient drive through for coffee in this freaking town. I'll be damned if I let two horrible "Partners" spit in my drink or treat ANYONE the way they treated me that day.) And yeah. Starbucks should accommodate pet owners, if they really mean what their mission statement says. Why the heck not?

And as for that comment comparing me to some writer and saying how boring my freaking complaining is, well, wtf are you reading this for? I wrote it to catch the District Managers attention and Corporate's. I had no idea I was expected to tap dance for your entertainment. If u want to read something exciting, why don't you go read something else and keep your literary criticisms away from my complaint. I have a right to complain. You have a right to comment. I would just appreciate it if certain people would actually read and understand what I wrote before posting comments that actually tell me they don't know what the heck they're talking about. Though hilarious, I don't appreciate being stereotyped as a rich, spoiled, demanding, pet owner, who abuses her dog by taking her out to sit at Starbucks. Pffft. I'm a working gal, just like everyone else. This town sucks, and is lucky enough to have a Starbucks; but unlucky enough to have uneducated natives working as "Partners." And this is coming from an educated native. Partner. Argh.

If you're going to bother to even read this, don't comment unless you actually read my complaint and understand it. If you don't, you'll just pupetuate the endless 2-celled criticisms I've gotten so far minus one. I'm not saying you can't disagree with me. Just don't be a moron about it. >< over and out. Have fun. ~@.@~

July 17th.

Starbuck's District Manager called. He assured me that they facilitate service to ALL customers. That includes pet owners. Although pets are not allowed in the store, a barrista (Partner)should accommodated pet owners. He said he is going to speak to Stephanie and Monica about the incident and then train them on how to facilitate service to ANY Starbuck's customer who needs it. He also said he will train all employees in his district to do the same. He apologized for Stephanie and Monica's behavior, and he said he will address it. He also sent me a gift, and thanked me for making him aware of the problem. He assured me Monica and Stephanie will not be leaving spit wads in my drink. (I don't believe him. I'll just avoid those two by avoiding that store until Monica and Stephanie are gone). That District Manager sure was nice. :) He was very professional and cared about what I had to say. I would expect no less from a company like Starbucks. Starbucks has now redeemed itself --thanks to Mr. Tom Siza, District Manager of southeastern division Starbucks'. Thanks Mr. Siza!
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User Replies:
Skye on 07/08/2007:
How about leaving the poor Pug at home if you want to have a cup of Starbucks?

Over and out.
SarahinFlorida on 07/08/2007:
Wow! You're sure going through a lot of work on this one. I can understand not being able to serve you through the drive through window. But I agree that they could have helped you out and took your order at an outside table. Really, how hard is it for a employee to walk outside and take your order especially since your dog as some separation issues. I think every Starbucks is different. At some places, they'll help you out, like in your case, and some places they won't. I know the Starbucks by my place would have helped you out with the situation.
Anonymous on 07/08/2007:
"She ordered me to step aside telling me that they couldn't take my order at the drivethrough window because Starbucks policy wouldn't want me to get run over."

Yeah, lady, your answer is in your complaint.

Skye is correct. Your pug doesn't care one iota about Starbuck's.

Anonymous on 07/08/2007:
I don't like coffie or Starbuck's either.
*Brenda* on 07/08/2007:
This can't be for real. For one, you ordered her to take your order at the table outside? That isn't their job and they don't do table service at Starbucks. Second, you have a 29 pound pug? That's way overweight for a pug, 10 pounds overweight! That's a LOT for a little dog.

This just can't be real.
firengine103 on 07/08/2007:
Who's got the attitude? I think you need a cup of coffee and just chill out. Your Pug I'm sure has forgotten the whole incident and is sleeping well.
DebtorBasher on 07/08/2007:
You need a serious attitude adjustment...Animals don't belong in establishments like that! If I walked into one and seen someone with an animal other than a seeing eye dog...I'd surely complain and walk out!
Nohandle on 07/08/2007:
Lady, tie your dog to the post and walk inside. I love animals but don't want them in a restaurant.
SarahinFlorida on 07/08/2007:
I guess I'm a loner with my comment. The Starbucks staff probably thinks this lady is 'crazy' but really if I was an employee at that Starbucks and this lady went through all the trouble to order a cup of coffee and some water, I would help her out.
sabletaz on 07/08/2007:
save yourself some money and just make your own coffee at home, your doggie will be glad that you did.
Demonoid Phenomenon on 07/08/2007:
What's next? Complaining because McDonald's won't deliver?
Entitlement. It's what for supper.
Justusryan on 07/08/2007:
Tell me I'm not the only one that is annoyed/tired of seeing people drag their freaking pets around like they're the owner's children!
DebtorBasher on 07/08/2007:
You're not the only one Ryan.
10retail on 07/08/2007:
I'm a animal lover but no animals in restaurant no matter how clean they are I don't care, talk about hair in your food. I agree with Starbucks on this 100% this person sounds like they are a rich person that always gets there way and has a tempertantrum when they don't, you take her some water and she'll expect it every time no matter how busy they are. Then a favor becomes a hassle.

So get off your high horse and realize you put your pants on the same as us. What makes you more special than the average joe. What if a biker guy came in with a huge mean dog you'd want to talk to the manager asap. So if you can bring your pug then every person with every nasty dog, cat, horse whatever could come in too right? Or would you think that you'd be the "special" person that could just because you love coffee. I due to but I have respect for others. What about customers or employees with allergies? And I'm sure its a osha regulation too if they let you bring your dog in there then they could get shut down then you'd have to move a muscle and make coffee yourself how sad.
Starlord on 07/08/2007:
You have got brass, well, I won't go there. Who do you think you are? Places with drive through windows do not serve walk-ups. It is a matter of safety. You come into my place of business, ordering people around like you described here, and you will be told exactly where you can get off. When they say no pets in the store, they mean no pets in the store. And I agree, 29 pounds is way overweeight for a Pug. That would be as bad as our Chihuahuas weighing 25 pounds. Separation anxiety? Why don't you tell the truth and admit you have a dog that is as spoiled as you expect to be?
GothicSmurf on 07/08/2007:
You've got to be kidding me.

1. Pets DO NOT belong in an eating establishment or any place that makes or serves food or drink. It's a HEALTH CODE violation.

2. People are allergic to some animals and therefore you bringing your animal into a place where they are not allowed could cause someones severe discomfort.

3. Starbucks employees have no idea if your dog is any of the following: housebroken, gentle, up on all the shots. They are taking precautions by not allowing them in the store. What if your dog attacked someone else? Now Starbucks has to foot the bill.

4. People like you are total egotists. You had to carry your dog all the way home? It suffers from separation anxiety? Seriously, it's a PET! It's not a person or child it's an ANIMAL. Tie it to the pole, run in, order, pay, come out sit with your dog, then go in and get your order once it's finished.

Think of it this way: If you can't smoke in that establishment, you can't bring your dog in there. Now you'll know where you can and can't bring your dog.
runaway on 07/08/2007:
1) NO animals except service animals are allowed in restaurants or food establishments...duh. Your dog is not that special.
2) Walk-ups are NOT allowed at DRIVE thrus.
3) If you have a dog with problems with heat carry are supposed to be responsible for its well being, but to you apparently arguing over a over-priced coffee is more important. Way to be a responsible pet owner there.
4) You're not special, you just think you are.
Anonymous on 07/08/2007:
This post reads like it was written by the likes of Angela E/Tabitha
Anonymous on 07/08/2007:
justcuz, if only it was that easy. Angela / Tabitha would never have written a complaint this lengthy.

Anonymous on 07/08/2007:
emt, you are probably right, although the writing style is very similar. I lost interest after the part where the poster didn't understand why Starbucks wouldn't serve them at the drive through window.
Anonymous on 07/08/2007:
What kind of imbecile brings a dog into a restaurant in the first place. What kind of imbecile risks getting hit by a car to and walks to a drive through. The drive through is for cars only because they don't want customers getting hit. I am sure they will not want your business after this. Also how do you know Stephanie was not the manager. How do you know they are lying to you. Also the reason you were humulated was probably because you were insisting they change the rules for you. So you did humulated yourself. It is not their fault you had to carry your dog home. Perhaps you should get rid of the dog and give it to someone that cares, because it seems like you are more interested in getting service than making sure your dog had enough water.
Anonymous on 07/08/2007:
gb, are you really 10?

just curious
Anonymous on 07/08/2007:
WTF Jason. I mean you were sober when you posted that right?
Anonymous on 07/08/2007:
justcuz - I came across the same conclusion. Angela is back.
CrystalSword on 07/09/2007:
We take our chihuahuas everywhere, and they are very well received at the local Denny's. Yes, they are in training as hearing assist dogs, they are bathed, then brushed the day before we plan ongoing anywhere. Our clothes are not covered in dog hair and they sit patiently in our booth while we eat...they are obviously well behaved, up to date on shots, etc. The only place that gives us grief over having the dogs with us in the dr's office and hopefully that will change...we're working on it.

As far as the overweight pug goes, it shouldn't be out in this heat, they have enough breathing problems. Any short nosed dog should be kept in out of the heat. If you want to walk him that bad, get him a treadmill!!

jktshff1 on 07/09/2007:
agree with everyone but the poster...can't add anything.
adzidek on 07/09/2007:
I'm not sure how being turned away for coffee at Starbucks caused you to have to carry your dog home, or go get water at the local school.
Anonymous on 07/09/2007:
Adzidek, the poor dog was traumatized because he didn't get his morning cup. I think the water at the school was just a little drama put in there.
Skye on 07/09/2007:
I have a confession. I only read the first page of this review.

I agree with all the above comments. I could go on the about the Pug and his weight, and the fact he may be suffering from Cushings's disease, but why bother. I would need to read page 2, and just don't feel like it.

The op is set in her/his way and wants to drag that dog around everywhere she/he goes.

Some of you know what I do and feel about animals. My opinion is, dogs DO NOT belong everywhere, and out of consideration for others, you should think about that. Some people have severe allergies, some just don't like them, and some, no matter what size they are, are terrified of dogs.

Again, as I said before, leave the poor Pug home, and go get that cup of Starbucks, alone.
Jambra on 07/09/2007:
Reading this post and all the comments has keep entertained all afternoon. Thanks guys!
adzidek on 07/09/2007:
LOL Lids, poor dog, deprived his usual cup-a-jo. Damn shame, it is.
Anonymous on 07/09/2007:
Adzidek, It's a small miracle he didn't go "RABBIT"... LOL
CrazyRedHead on 07/09/2007:
You're not serious here. Did you expect to have any sympathy here. A pug naturally has breathing problems, you bringing it out in the heat alone will probably kill it, not to mention all the extra weight that it is carrying around. I love dogs, but anxiety separation, come on. You say that you don't want to be a pain in the ass about this, well you are doing a pretty good job at it. What would have happened if you would have gotten hit/clipped while having your order taken in the drive through, you probably would have written a complaint about it here. I'm surprised anyone even acknowledged you outside there, and just left you standing out there. Well, at least you didn't call the police or pull the race card.
CrazyRedHead on 07/09/2007:
Oh, and yeah, you caused all of the humiliation yourself. You had a choice to either come in or leave. It isn't there fault that you have the sense god gave a brick.
jktshff1 on 07/09/2007:
Crazy, get up on the wrong side of the bed??
good points though!
CrazyRedHead on 07/10/2007:
No I didn't. LOL. This complaint, although valid in the OP's mind, is quite silly. Starbucks has a policy and if violated could result in problems from the health inspectors and no one is going to violate them or lose there job. With the humidity and air problems going on, she is doing more harm to her dog just by bringing him outside in this heat, not to mention that the dog is overweight, which is a health problem in itself. I understand about pampering your bets, to much of a good thing is not good. I had a neighbor that wouldn't work because there was no one to take care of her little dog, so she lives off of welfare and her mothers benefits, she is healthy and able to work. She actually told this to a judge and he didn't like it, but is another story altogether. The OP needs to get off of her high horse and leave the pup at home, he'll survive. I'm sorry but not everyone views an animal as better than thou.
DebtorBasher on 07/10/2007:
Crystal....Dogs of any kind should not be sitting in booths at restaurants. No one needs dogs drooling all over the table...or their dirty butts in the booth where people have to sit! You shouldn't be handling dogs and eating without washing your hands! Having those muts with you in the restuarant, I'm sure you're petting them and eating at the same time...I sure hope you draw the line at allowing the muts to eat out of the dishes! Being in training as a hearing assistant dog does not make it qualified...and I have a feeling they may be in training, but are they to assist you..or other people? If the person is not there that NEEDS the hearing assistance, then the dogs shouldn't be there either...and even if you do use it as assistance to your hearing, why do you need more than one? Sounds like you're using the excuse of them "being in training" as a way to get them into these places. Take a doggy bag home to your dogs...don't take your dogs to the restaurant with you!
Skye on 07/10/2007:
DB, well said, and I totally agree with every point you have made.

Assistance dogs are one thing, they usually lay at the owners feet, very mellow.

I do not care for those who dress up the small breeds, carry them like babies, and well you get what I am saying.

And I totally love dogs, just not in my bed, on my furniture, or in my lap at a restaurant.
DebtorBasher on 07/10/2007:
Mr. Skye is the only animal allowed in your bed :) ... but he still can't be in your lap at a restaurant! LOL!
DebtorBasher on 07/10/2007: they even use chihuahuas for the hearing impaired? Chihuahuas?????
Anonymous on 07/10/2007:
Skye on 07/10/2007:
Usually they use Golden Retrievers, or Monkey's.

Yes., Mr.Skye also has rules he must follow where he can be.
Skye on 07/10/2007:
I personally never cared for the OWNERS of lap dogs.
DebtorBasher on 07/10/2007:
Liddy...can you hear me know.
Skye on 07/10/2007:
Young whipper snappers., what are you sayin??
jktshff1 on 07/10/2007:
My hearing assist dog is an Anatolian Shepard. Has the "saddle" with patches that advise people to ask before petting. He is a work dog.Usually when I go to a restaurant, I leave him at home and get by with my better half letting me know what's going on. Yeah, I could take him there, but don't like to cause anyone grief.
He does go everywhere else with me.
jktshff1 on 07/10/2007:
DB, BTW my hearing dog is cleaner and better behaved than most kids and for the most part, people that I see. He does not sit in a booth, he lies quietly on the floor or walks beside me.
I use him as an example for my grandkids. If a dog can learn to behave, so can they! lol!
Nohandle on 07/10/2007:
I will say one thing about service animals. I know the ones in training are taken into restaurants, movie theatres etc for the socialization part. Those in training have the jackets on to inform individuals they are in training and are welcomed at most places. I have NEVER once observed one sitting in a booth in a restaurant or in a seat in a movie theatre. They are on the FLOOR learning what will be expected of them in the future.
yoke on 07/10/2007:
Last weekend my mom, daughter and I went to the mall (it is an outside mall). There were these 2 big dogs who would bark at anyone who walked past them. At the Starbucks we noticed they were sitting with their dogs outside. This woman had 2 kids in a stroller and was letting them out to play (there is a play area a few feet away from the Starbucks). The kids were excited and ran. The dogs started growlling at the kids. One of the owners of the dogs told the mother to put the kids back into the stoller as her dogs do not like kids. A man who was stitting at Starbucks kindly reminded the dog owners that dogs don't need to be at malls.
Whosreggin on 09/13/2007:
The fact that you order a FRAPPACHINO EXPLAINS IT ALL you want coffee but don't like the NASTY BITTER TASTE lol you like the little kid drink for people who shouldn't be drinking coffee in the first place.. frappachinos are for people who know nothing about coffee like this lady and want the world to evolve around them. I'm sorry but I work at Starbucks and theres no way I would serve you through the drive through that's a safety issue and you can't bring your dog inside cause its a Health issue so either pick one or the other take ur dog home or wait if no one was inside I would come outside to take your order but if you got this upset because of your OWN inconvience I'm not going to stop serving everyone else who came in normally to take your order you need to learn how to compromise in this world ma'am and Starbucks is actually doing a good thing taking its services away from you.
Anonymous on 09/13/2007:
Starbucks Sucks!!! (period)
Whosreggin on 09/13/2007:
Separatioin anxiety? I think that is the BIGGEST load of Crap I have EVER heard in my life... lady Take the pug off your nipple put him down and see if he might be able to walk on his own besides you carrying your little precious all over town expecting everyone to not care about your vulnerable nipple sucking doggie who can't be separated from you for a minute... and if he does have separeation anxiety then how can you leave him home? won't he get anxiety? I think you have a HUGE stick up ur ass and u just want those girls to get fired all because you broke the rules before and expect them to stay broken so you can bring your pathetic dog inside to contaminate everyone and everything in that damn store.. lady go get a job and then u'll see on the other side.
zeyneb on 11/09/2007:
I'm sorry, but Starbucks doesn't let pets in because of health and safety regulations. To demand to be served as a pedestrian at a drive-through is ridiculous. You come across as a very unreasonable person who just likes to complain. By the way no self-respecting 'caffeine addict' as you call yourself would order a frappucino, those are fourteen year olds with too much money.

Seriously, YOU need to learn some manners. To go all the way to complain to head office about that is beyond ridiculous.
Nashadi on 04/29/2008:
You do know that you are completely over-reacting here, right? It's whack jobs like you that make it so that I actually feel bad for the over-worked employee who messed up my coffee or mis-counted my change.
Se7eN on 09/20/2008:
B***H, you are CRAZY!
You have some serious issues to be writing that much info on a complaint.
I know the type.
Self important and lazy.
I bet you think the world is against you too?
You make me sick.
jbrojbro on 09/20/2008:
Lady - 3 words for you - "Home Brewed Decaf"
KC Kid on 07/17/2010:
I am with you, this whole dog unfriendly business it ridiculous. It is not about dog germs or sanitation at all.
If it was ONLY about germs and sanitation then...
Service dogs would not be allowed either, they still shed, and have the same kind of germs that regular dogs have.
People catch deadlier diseases from humans than from any dog. I have seen people set their babies with dirty diapers on the table at Starbucks. I see people come in and get served and go sit in the chairs with their shoes/sandals taken off. Or sit there and pick their noses while they read. I have never seen any regulations banning those people from stores. The stores have games like scrabble and cranium and candy land in boxes for customers to use. All of those have been handled by others, imagine the kid who didn't wash after using the toilet, coming back to handles those objects.
The fact is ..if it were ONLY about germs and bacteria, or even MOSTLY about germs and bacteria, those would be illegal.
MHodgk89 on 12/02/2010:
Okay, I am certainly dog friendly. I work at a shelter. But lord almighty! First, no matter who changes their baby's diaper on the table (which would be the manager's responsibility to ask them to do it elsewhere), there is a thing called HEALTH CODE VIOLATIONS. You get caught, your store shuts down. Dogs are typically not allowed in food service areas mostly due to allergies and uncontrollable accidents. I don't care how nice you think your dog is, if he/she randomly lashes out towards a customer, Starbucks will probably be liable. They cannot make exemptions for "nice dogs". Lastly, it is Starbucks national policy (and most other drive-through establishments) to disregard and or refuse service to those not in a vehicle. I am not surprised that the employee shut the window, you are NUTS! Sometimes I really wonder about society, really? you walked through the drive through and expected service?
Alain on 12/02/2010:
Second Starbucks comment for MHodgk89 on Starbucks on a 2007 complaint. Could be a pattern developing.
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StarStarStarStarEmpty Star
One Starbucks Store in My Area Consistently Makes the Weakest Version of a Pour-Over Bold Coffee I Have Ever Had.
Posted by on
Rating: 4/51
RESEDA BLVD., NORTHRIDGE, CALIFORNIA -- I frequent five different Starbucks in my area of the San Fernando Valley in California. I can always count on a strong, (bold), coffee when I need to have the stores give me a pour-over in the early afternoon, (which is when most Starbucks do not ofter any coffee but the weakest version of their various brands). But, one Starbucks on Devonshire and Reseda Boulevard, makes a dishwasher-version of bold coffee. It is atrocious, and even though I returned to the store and asked them to redo the coffee because it was weak they gave me the same dishwasher drink. This has happened to me before at this site!

The Starbucks on Sesnon in Porter Ranch, on Plummer in Northridge, and on Reseda Boulevard near Cal State Northridge all do a great pour-over, and whenever you ask for a bold coffee you get one. But this unpalatable version of a Starbucks can't seem to ever get it right. I will never try their coffee again. Can't corporation manage to provide directions and standards that all Starbucks meet?

Better yet, why can't Starbucks include a review site on their website or allow customers who have a Starbucks card to write reviews about the different stores they frequent?
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DebtorBasher on 08/15/2013:
You might want to go to their website and use the 'contact us' option to voice your complaint. Also, may be able to post on their Facebook page.
madconsumer on 08/15/2013:
you can use this link to provide comments to Starbucks.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unstable Female
Posted by on
Rating: 1/51
MOBILE, ALABAMA -- My name is Amanda I am a 40 year old female and I have never encountered such bad behavior by an employee by the name of Haleigh in my entire life, I ask her if she was having a good day because she kind of handled by food very ugly as if she was angry. At this point she ask me to meet her outside and by this time after her yelling I said do not play with me' and she was very unstable, rude and mean. Even when I called for the manager I apologized if I had come across wrong she still was very angry. She replied you don't know what I'm going through'' so I told her about a situation I was going through to calm her down and she replied'' Ma'am I didn't need to hear that'. I want something about this young lady, I am a loyal customer of this company, I'm a professional, and I work with the public daily. I have never saw anyone behave this way, I was embarrasssed, hurt, angry and I was afraid by the time I left I was literally in tears. I know people have things going on but that's very poor I will never go there again. I would hate to think this happens all the time. I really believe she was trying to provoke me. I did not go outside with her because I would have hit this woman this was the degree of my anger and fear.
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MRM on 06/21/2012:
The employee will get fired eventually because of poor customer service.
trmn8r on 06/21/2012:
I'm wondering if there is something else that was said or happened, because this escalated from sloppy handling of an order to "are you having a bad day?" to "let's take this outside" and yelling by the employee in the space of a minute.

It sounds like whatever happened, the employee is indeed having a problem, and it may lead to no longer being in that position if she can't leave personal issues at the door.
Anonymous on 06/21/2012:
If the employee has things going on in her life than perhaps she should take a few days off of work. It can be hard to leave personal issues outside of work, but when you work in customer service, you have to learn to do that. There's no excuse for taking it out on a customer.
TLSmith on 06/21/2012:
What was your point in asking her if she was having a bad day? You were trying to start something. Plain & Simple Why didn't you just take your food and leave?
SteveWiginowski on 06/21/2012:
trmn8r, I was thinking the same thing, it did escalate quickly.
lexophiliac on 06/21/2012:
I would have knocked the attitude and probably a tooth or two out of her.
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StarStarStarStarEmpty Star
Posted by on
Rating: 4/51
ANTIOCH AND BRENTWOOD, CALIFORNIA -- I have decided to no longer patronize the local Starbucks. The service is good and the staff are friendly and courteous; however, three times in the past month I have received caffeinated coffee when I asked for decaf. This may not seem like a big deal for most, but for those of us who wear heart recorders because of a heart problem, it is significant. Were this one store, I would handle it directly with them, but it occurred at three different stores. This leads me to conclude that it's a common error, but not one that I can afford.
Thank you,
Paulette King
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Venice09 on 03/13/2012:
This is a very valid complaint, and Starbucks needs to take it seriously. You shouldn't have to pour the coffee yourself to make sure it's decaf. The employees need to pay better attention to what they're doing.
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Rude customer service
Posted by on
I havebeen a faithful customer of Starbucks for years and everythime that I have purchased a large bag of ground coffee I received. A complimantary cup. This emplyoee was very rude and told me that it was no longer the policy then told me I needed to use a strbucks card after I already purchased the cffee with my debit card. Not only was the employee rude when I asked if I could have a cup of coffee with my purchase but was sarcasitic in telling me the store code in case I needed to complain. I spend hundred of dollars as well as my family at Starbucks and did not appreciat the rudness and unnecessary disrespect after spending mony at Starbucks. I hope that Starbucks will address this matter as I am very offended by the disrespect I was given.

Jennifer Johnsn
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trmn8r on 08/14/2011:
It is disturbing when stores discontinue or change policies.

I see that you get a free drink with "whole coffee beans" on the Starbucks website, at participating locations.
"You receive one complimentary 12 fl oz handcrafted beverage at time of purchase of one or more pounds of whole bean coffee. Offer not valid with Pour Over, Starbucks Reserve™ or Clover® Brewed coffees or Starbucks Reserve™ whole bean coffees. Offer subject to change."
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A Cup of Anxiety
Posted by on
A perfect Sunday morning until I decided to have a cup of Starbucks Pike Place Roast. After half of a small "short" cup, I am now jittery, sick to my stomach and feeling like I took some bad drugs. It should be illegal to push this stuff. I can't believe people actually pay to feel like this. Plus their selection of "white pastries" is enough to make you feel anemic. Why support this corporation over your local coffee house or cafe? WAKE UP AND SMELL THE COFFEE! STARBUCKS STINKS THROUGH AND THROUGH.

FYI My favorite brew at home is Seattle's Best #4. Smooth, tasty, and gets the job done without the bad after effects.

PS I hope this bad feeling from the Starbucks wears off soon. I have things to do, places to go and people to see.

PSS This is my first ever review.
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lovemyson on 06/05/2011:
I love strong coffee and love Starbucks coffee... I do think its over priced but I treat myself once in a while... Also Seattle's best is owned by Starbucks
trmn8r on 06/05/2011:
Different strokes for different folks. It must be that millions of others don't have the symptoms that you do after partaking in the SB Experience, since they do it daily.

At first I thought you are a regular SB customer, but after reading to the end, it may have been your first visit. I'd stay away from there if I were you, sounds like you may be allergic to something in their coffee.

madconsumer on 06/05/2011:
coffee comes in different strengths. I too find some coffees upset my tummy. next visit, make sure to choose one that is not as strong.
Anonymous on 06/05/2011:
Drink lots of water- it's about the only thing that will sufficiently control and offset the effects of caffeine, especially the crash.
spiderman2 on 06/05/2011:
I don't particularly care for Starbucks myself either. Most of the coffee is too strong or too sweet for my tastes. I think their "white pastries" would more affect your blood sugar and not the iron count in your blood though. I find their pastris look delicious and then lack in flavor.
Anonymous on 06/05/2011:
I'm not a fan of Pizza Hut, but I certainly wouldn't condemn their corporation or anyone else who willingly chooses to eat their. I simply go elsewhere. I would suggest the same for the OP and their obvious disdain for Starbucks.
Ponie on 06/05/2011:
Since I've never had any 'bad' drugs (or good ones, besides Tylenol), I don't know how you're feeling. I'm with DIRM. Starbucks must be doing something right or they wouldn't still be in business. I personally don't care for their coffee because, to me, it tastes bitter. But that's just me. My niece doesn't start living in the here and now until she has her cup of Starbucks in the morning.
Anonymous on 06/05/2011:
I don't see how 'white pastries' would make someone feel anemic. I am anemic because I have low iron. Eating sweets does not affect my anemia or make it worse. I think you may be referring to hyperglycemia which is what high blood sugar is
Anonymous on 06/05/2011:
I have been studying the OP's anemic reference. The only conclusion I can come to is that she is referring to their color, which is why she put "white" in quotation marks. One symptom of being anemic and lacking red blood cells, is the "white" pale color one's skin gets. Other than that line of reasoning, it was probably a poor choice of metaphor.
Skye on 06/05/2011:
I'm not a coffee drinker, so I've never had this cup of speed you are talking about.

Is this the first time you had this particular coffee from them? Some like that caffeine overdose, while for some, it's well just too much.

They do have a White Chocolate Mocha I have every once so often, might want to try this one.
Skye on 06/05/2011:
I also think the op is referring to products made with white flour, when they talk about the "white' patries.
trmn8r on 06/05/2011:
I think you have something there DIRM. I just had some anemic pizza for lunch. I'm going to cook the leftovers more before eating.
Anonymous on 06/05/2011:
You may be right Skye. I still don't get the anemia reference though. My anemia makes me feel run down and tired. Sugary food makes a person more hyper
Skye on 06/05/2011:
I don't get it either little about the anemia comment. But I guess the op was so overloaded with caffeine, they were going in all directions.

Hope they've come down by now :)
azRider on 06/05/2011:
some people will pay extra for that Anxiety stuff and love the idea of being jittery. there are many kinds of people. some love that, some don't. personally I'm happy with Starbucks, but I'm also happy with McDonald coffee too. my idea is if you don't like it, don't buy it again. seems to work for me.
trp2hevn on 06/05/2011:
I also think that the caffeine might affect you differently than the next person. Like some people can't handle drinking something like Mt. Dew, it does nothing for me. I could drink one and go straight to bed.
Anonymous on 06/05/2011:
Coffee has two virtues - it is wet and it is warm.
trmn8r on 06/05/2011:
Well, heck ript. If it's wet and warm, I could save a lot of money and grief by just going to Starbucks once, or twice, a day.
Anonymous on 06/05/2011:
Lol trm! - Easy come, easy go.
Anonymous on 06/05/2011:
I drink iced coffee....that's not warm. But it's wet (Wally comes running after that 'wet' comment)
trmn8r on 06/05/2011:
Cold and wet? No, I'm not into that. Creepy!
FaFaFhooey on 06/06/2011:
Starbuck's owns Seattle's Best Coffee so it basically is Starbuck's.
PepperElf on 06/06/2011:
FaFa - exactly!

Starbucks bought SB back in 2003.

So, even with different flavors... everyone who thought they weren't buying from stabucks in the past 8 years has been... very very mistaken.

Now personally I like both, although I like the SB version of Chai better... but that's because they use Oregon brand and at regular Starbucks they use Tazo.... So really it's just that I like Oregon better than Tazo, lol.
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The standalone store on the corner was one of the worst experiences I've had and I'm not talking about the coffee
Posted by on
HILLSBORO -- Wow!! I've never experience such extremes of the spectrum as I have with these 2 Starbucks located within 50 yards of each other. The standalone store on the corner was one of the worst experiences I've had and I'm not talking about the coffee. Out of convenience, I stopped by this particular Starbucks to get a drink. The line was pretty short, I was second in line out of 3 people. There were 3 workers, the cashier, the barista and the "other" (not sure what he does so for lack of a better title, let's call him other). Perhaps he was trying to be helpful, bored or whatever but he starts calling out to me to place an order. This struck me as a bit odd as there was only 3 of us in line but no prob, I already knew what I wanted. I ordered a Venti Passion Tea Lemonade, no syrup. He writes it down then yells at the 3rd in line for his order, this made me feel like we were being rushed through for no reason. I watched my drink being made and saw that the barista had pumped the syrup into my drink, I mentioned politely that I ordered No Syrup, the "other" then asks me if I wanted syrup or no syrup, a bit of an edge to his tone. I mentioned again no syrup, the barista gives me a nasty look and throws the contents into the sink. This was not subtle nor was it a gentle pour, it was throwing a drink out of anger, enough so that it splashed quite a bit. I realize that Starbucks is a chain and they'll make their money no matter what but when did it become a snooty, poor attitude, higher than mighty place that totally reminded me of highschool.
From now on I will go to the Starbucks in the Fred Meyers nextdoor where they are the nicest people as well as much more understaffed, taking their time with each customer and always insuring people leave with a smile on their face. Although corner Starbucks practically ruined my morning, it's the validation of how truly awesome the folks in the Fred Meyer's Starbucks are. Forget convenience, I'll take the time and the effort to go that extra little bit, just like the Starbucks in Fred Meyer's does. Thanks
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Ytropious on 08/24/2010:
Maybe he was acting that way BECAUSE it was slow. Sometimes when you get that bored at work you improvise. He wanted to start making the drinks before they were rung out so he would have something to do. At least he didn't argue with you or anything or try to lie and say there was no syrup, he promptly dumped it, as he should, and made you a new one. Honestly, none of what transpired would have bothered me in the least, but that's just me I guess...
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StarEmpty StarEmpty StarEmpty StarEmpty Star
On Multiple Occasions the Coffee Tastes Terrible!!!
Posted by on
Rating: 1/51
MIROMAR BEACH, 32550, FLORIDA -- This Starbucks is located in front of the mall where I work and time and time again I choose to give them another chance to get it right. The only reason I continue to try is the location is convenient and I keep hoping for new management. There have been a few occasions where I have asked them to remake it and the manager always has an attitude about it. I order the same drinks at all Starbucks I frequent and this is the only one that can't seem to get it right.
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StarStarEmpty StarEmpty StarEmpty Star
Cleaning Crew
Posted by on
Rating: 2/51
WESTMINSTER, ARIZONA -- The Store #5647 in Westminster needs some serious help in keeping up with other Starbuck Store's around the country, garbage cans overflowing and floor filthy, workers sitting on their hands, what a bummer for me
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