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31 Reviews & Complaints

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Starbucks Mocha Coffee
Posted by Alain on 02/23/2013
SEATTLE, WASHINGTON -- My wife picked up an 11 ounce bag of this at Target the other day (it was around $8 and she had a buck fifty coupon taken off of that). We really like it. It has a smooth quality and a distinctive chocolate taste to it. It's good in the morning straight or with a shot of whipped cream, or at night with a splash of Chartruese Elixir Vegetal (it'd probably be fine with just green or yellow) or some Grand Marnier if you're so inclined (the chocolate flavour will still come through). Not really tasty with Bushmills or Brandy.

They say you could also squirt some Hershey's in it, but I don't think it needs the extra chocolate. If you feel like something different than the standard Colombian in the morning, you may want to give this a try.
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Posted by Anna Molly on 2013-02-24:
Nice review. My main problem with any type of coffee, when mentioning mocha is a milk base, and I can't do that. Does it have dried milk as an ingredient?
Posted by Sparticus on 2013-02-24:
Anna Molly- You can order it with soy milk if that helps. That is how I get it. =)
Posted by Alain on 2013-02-24:
Sparticus is right if you are getting this at a Starbucks store where they recommend you ask the barrista (the server, I guess?) about possible allergens. They say on their webpage that the information about allergens is not availible online, so if you got the packaged coffee at Target, like we did, the only way I could find to answer this question would be to call them at 1-800-782-7282. All the package says is "Ingredients: Ground Coffee, Natural Flavors" ("Natural" could mean most anything).
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On Multiple Occasions the Coffee Tastes Terrible!!!
Posted by Stephlynne19 on 08/19/2013
MIROMAR BEACH, 32550, FLORIDA -- This Starbucks is located in front of the mall where I work and time and time again I choose to give them another chance to get it right. The only reason I continue to try is the location is convenient and I keep hoping for new management. There have been a few occasions where I have asked them to remake it and the manager always has an attitude about it. I order the same drinks at all Starbucks I frequent and this is the only one that can't seem to get it right.
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One Starbucks Store in My Area Consistently Makes the Weakest Version of a Pour-Over Bold Coffee I Have Ever Had.
Posted by Laineema on 08/15/2013
RESEDA BLVD., NORTHRIDGE, CALIFORNIA -- I frequent five different Starbucks in my area of the San Fernando Valley in California. I can always count on a strong, (bold), coffee when I need to have the stores give me a pour-over in the early afternoon, (which is when most Starbucks do not ofter any coffee but the weakest version of their various brands). But, one Starbucks on Devonshire and Reseda Boulevard, makes a dishwasher-version of bold coffee. It is atrocious, and even though I returned to the store and asked them to redo the coffee because it was weak they gave me the same dishwasher drink. This has happened to me before at this site!

The Starbucks on Sesnon in Porter Ranch, on Plummer in Northridge, and on Reseda Boulevard near Cal State Northridge all do a great pour-over, and whenever you ask for a bold coffee you get one. But this unpalatable version of a Starbucks can't seem to ever get it right. I will never try their coffee again. Can't corporation manage to provide directions and standards that all Starbucks meet?

Better yet, why can't Starbucks include a review site on their website or allow customers who have a Starbucks card to write reviews about the different stores they frequent?
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Posted by DebtorBasher on 2013-08-15:
You might want to go to their website and use the 'contact us' option to voice your complaint. Also, may be able to post on their Facebook page.
Posted by madconsumer on 2013-08-15:
you can use this link to provide comments to starbucks.

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Cleaning Crew
Posted by Doran.corn on 09/26/2012
The Store #5647 in Westminster needs some serious help in keeping up with other Starbuck Store's around the country, garbage cans overflowing and floor filthy, workers sitting on their hands, what a bummer for me
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Unstable Female
Posted by Uniquediamond7314 on 06/20/2012
MOBILE, ALABAMA -- My name is Amanda I am a 40 year old female and I have never encountered such bad behavior by an employee by the name of Haleigh in my entire life, I ask her if she was having a good day because she kinda handled by food very ugly as if she was angry. At this point she ask me to meet her outside and by this time after her yelling I said do not play with me' and she was very unstable, rude and mean. Even when I called for the manager I apologized if I had come across wrong she still was very angry. She replied you don't know what I'm going through'' so I told her about a situation I was going through to calm her down and she replied'' Ma'am I didn't need to hear that'. I want something about this young lady, I am a loyal customer of this company, I'm a professional, and I work with the public daily. I have never saw anyone behave this way, I was embarrasssed, hurt, angry and I was afraid by the time I left I was literally in tears. I know people have things going on but that's very poor I will never go there again. I would hate to think this happens all the time. I really believe she was trying to provoke me. I did not go outside with her because I would have hit this woman this was the degree of my anger and fear.
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Posted by MRM on 2012-06-21:
The employee will get fired eventually because of poor customer service.
Posted by trmn8r on 2012-06-21:
I'm wondering if there is something else that was said or happened, because this escalated from sloppy handling of an order to "are you having a bad day?" to "let's take this outside" and yelling by the employee in the space of a minute.

It sounds like whatever happened, the employee is indeed having a problem, and it may lead to no longer being in that position if she can't leave personal issues at the door.
Posted by Anonymous on 2012-06-21:
If the employee has things going on in her life than perhaps she should take a few days off of work. It can be hard to leave personal issues outside of work, but when you work in customer service, you have to learn to do that. There's no excuse for taking it out on a customer.
Posted by TLSmith on 2012-06-21:
What was your point in asking her if she was having a bad day? You were trying to start something. Plain & Simple Why didn't you just take your food and leave?
Posted by SteveWiginowski on 2012-06-21:
trmn8r, I was thinking the same thing, it did escalate quickly.
Posted by lexophiliac on 2012-06-21:
I would have knocked the attitude and probably a tooth or two out of her.
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Posted by Kingsaw on 03/13/2012
ANTIOCH AND BRENTWOOD, CALIFORNIA -- I have decided to no longer patronize the local Starbucks. The service is good and the staff are friendly and courteous; however, three times in the past month I have received caffeinated coffee when I asked for decaf. This may not seem like a big deal for most, but for those of us who wear heart recorders because of a heart problem, it is significant. Were this one store, I would handle it directly with them, but it occurred at three different stores. This leads me to conclude that it's a common error, but not one that I can afford.
Thank you,
Paulette King
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Posted by Venice09 on 2012-03-13:
This is a very valid complaint, and Starbucks needs to take it seriously. You shouldn't have to pour the coffee yourself to make sure it's decaf. The employees need to pay better attention to what they're doing.
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Mostly foam very little coffee!!!
Posted by Jeeteshdailyalerts on 01/29/2012
I ordered a tall cappuccino at Starbucks on 87 street Overland Park, Kansas. My first surprise was on lifting the cup. It was so light the person making coffee could have easily made out how much coffee it contains. I opened lid and could see only foam. 3 sips and the coffee was over!! Not worth the buck at all!!!
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Posted by NickL11354 on 2012-01-29:
I thought the same thing the last time I got a Tall Vanilla Latte (cost $3.50 + Tax). About 60% of the content was foam. With Starbucks you are now paying more for less. Of course many people will continue to spend $15 a day on credit cards for their Starbucks beverage so they can feel that they can hang with the 'in' crowd
Posted by A on 2012-02-28:
A cappuccino is foam. that's the drink. shots...and foam. If you don't like foam, don't order a cappuccino...or order it wet (less foam, more milk to mix with the coffee)
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All foam no coffee latte
Posted by Som92831 on 11/23/2011
I go to this location almost every week. Have noticed lately that lattes are only half full. Mostly foam. Cost is expensive for half a cup. This is my treat to myself, guys don't cheat us just because you have plenty of business. I thought you were better than that!!!
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Posted by bargod on 2011-11-23:
Try and mention something next time. "not so much foam please"
Posted by swimjim on 2011-11-23:
I would speak to a manager
Posted by Fufu487 on 2011-11-23:
if it hasn't been mentioned in-store yet, i would give that a try. If that doesn't help, try speaking with the manager.
Posted by Anonymous on 2011-11-23:
Starbucks is really good about making your drink the way you want it. I agree with Bargod; ask them for not so much foam.
Posted by Skye on 2011-11-23:
Just let them know you do not want so much foam. I'm sure they'll be happy to accomodate a loyal customer as yourself.

They want to keep loyal customers, not chase them away.
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Rude customer service
Posted by Jjohnson32422 on 08/14/2011
I havebeen a faithful customer of Starbucks for years and everythime that I have purchased a large bag of ground coffee I received. A complimantary cup. This emplyoee was very rude and told me that it was no longer the policy then told me I needed to use a strbucks card after I already purchased the cffee with my debit card. Not only was the employee rude when I asked if I could have a cup of coffee with my purchase but was sarcasitic in telling me the store code in case I needed to complain. I spend hundred of dollars as well as my family at Starbucks and did not appreciat the rudness and unnecesary disrespect after spending mony at Starbucks. I hope that Starbucks will address this matter as I am very offended by the disrespect I was given.

Jennifer Johnsn
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Posted by trmn8r on 2011-08-14:
It is disturbing when stores discontinue or change policies.

I see that you get a free drink with "whole coffee beans" on the Starbucks website, at participating locations.
"You receive one complimentary 12 fl oz handcrafted beverage at time of purchase of one or more pounds of whole bean coffee. Offer not valid with Pour Over, Starbucks Reserve™ or Clover® Brewed coffees or Starbucks Reserve™ whole bean coffees. Offer subject to change."
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A Cup of Anxiety
Posted by Grapids on 06/05/2011
A perfect Sunday morning until I decided to have a cup of Starbucks Pike Place Roast. After half of a small "short" cup, I am now jittery, sick to my stomach and feeling like I took some bad drugs. It should be illegal to push this stuff. I can't believe people actually pay to feel like this. Plus their selection of "white pastries" is enough to make you feel anemic. Why support this corporation over your local coffee house or cafe? WAKE UP AND SMELL THE COFFEE! STARBUCKS STINKS THROUGH AND THROUGH.

FYI My favorite brew at home is Seattle's Best #4. Smooth, tasty, and gets the job done without the bad after effects.

PS I hope this bad feeling from the Starbucks wears off soon. I have things to do, places to go and people to see.

PSS This is my first ever review.
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Posted by lovemyson on 2011-06-05:
I love strong coffee and love starbucks coffee... I do think its over priced but i treat myself once in awhile... Also Seattle's best is owned by Starbucks
Posted by trmn8r on 2011-06-05:
Different strokes for different folks. It must be that millions of others don't have the symptoms that you do after partaking in the SB Experience, since they do it daily.

At first I thought you are a regular SB customer, but after reading to the end, it may have been your first visit. I'd stay away from there if I were you, sounds like you may be allergic to something in their coffee.

Posted by madconsumer on 2011-06-05:
coffee comes in different strengths. i too find some coffees upset my tummy. next visit, make sure to choose one that is not as strong.
Posted by Anonymous on 2011-06-05:
Drink lots of water- it's about the only thing that will sufficiently control and offset the effects of caffeine, especially the crash.
Posted by spiderman2 on 2011-06-05:
I don't particularly care for Starbucks myself either. Most of the coffee is too strong or too sweet for my tastes. I think their "white pastries" would more affect your blood sugar and not the iron count in your blood though. I find their pastris look delicious and then lack in flavor.
Posted by Anonymous on 2011-06-05:
I'm not a fan of Pizza Hut, but I certainly wouldn't condemn their corporation or anyone else who willingly chooses to eat their. I simply go elsewhere. I would suggest the same for the OP and their obvious disdain for Starbucks.
Posted by Ponie on 2011-06-05:
Since I've never had any 'bad' drugs (or good ones, besides Tylenol), I don't know how you're feeling. I'm with DIRM. Starbucks must be doing something right or they wouldn't still be in business. I personally don't care for their coffee because, to me, it tastes bitter. But that's just me. My niece doesn't start living in the here and now until she has her cup of Starbucks in the morning.
Posted by Anonymous on 2011-06-05:
I don't see how 'white pastries' would make someone feel anemic. I am anemic because I have low iron. Eating sweets does not affect my anemia or make it worse. I think you may be referring to hyperglycemia which is what high blood sugar is
Posted by Anonymous on 2011-06-05:
I have been studying the OP's anemic reference. The only conclusion I can come to is that she is referring to their color, which is why she put "white" in quotation marks. One symptom of being anemic and lacking red blood cells, is the "white" pale color one's skin gets. Other than that line of reasoning, it was probably a poor choice of metaphor.
Posted by Skye on 2011-06-05:
I'm not a coffee drinker, so I've never had this cup of speed you are talking about.

Is this the first time you had this particular coffee from them? Some like that caffeine overdose, while for some, it's well just too much.

They do have a White Chocolate Mocha I have every once so often, might want to try this one.
Posted by Skye on 2011-06-05:
I also think the op is referring to products made with white flour, when they talk about the "white' patries.
Posted by trmn8r on 2011-06-05:
I think you have something there DIRM. I just had some anemic pizza for lunch. I'm going to cook the leftovers more before eating.
Posted by Anonymous on 2011-06-05:
You may be right Skye. I still don't get the anemia reference though. My anemia makes me feel run down and tired. Sugary food makes a person more hyper
Posted by Skye on 2011-06-05:
I don't get it either little about the anemia comment. But I guess the op was so overloaded with caffeine, they were going in all directions.

Hope they've come down by now :)
Posted by azRider on 2011-06-05:
some people will pay extra for that Anxiety stuff and love the idea of being jittery. there are many kinds of people. some love that, some don't. personally I'm happy with Starbucks, but I'm also happy with McDonald coffee too. my idea is if you don't like it, don't buy it again. seems to work for me.
Posted by trp2hevn on 2011-06-05:
I also think that the caffeine might affect you differently than the next person. Like some people can't handle drinking something like Mt. Dew, it does nothing for me. I could drink one and go straight to bed.
Posted by Anonymous on 2011-06-05:
Coffee has two virtues - it is wet and it is warm.
Posted by trmn8r on 2011-06-05:
Well, heck ript. If it's wet and warm, I could save a lot of money and grief by just going to Starbucks once, or twice, a day.
Posted by Anonymous on 2011-06-05:
Lol trm! - Easy come, easy go.
Posted by Anonymous on 2011-06-05:
I drink iced coffee....that's not warm. But it's wet (Wally comes running after that 'wet' comment)
Posted by trmn8r on 2011-06-05:
Cold and wet? No, I'm not into that. Creepy!
Posted by FaFaFhooey on 2011-06-06:
Starbuck's owns Seattle's Best Coffee so it basically is Starbuck's.
Posted by PepperElf on 2011-06-06:
FaFa - exactly!

Starbucks bought SB back in 2003.

So, even with different flavors... everyone who thought they weren't buying from stabucks in the past 8 years has been... very very mistaken.

Now personally I like both, although I like the SB version of Chai better... but that's because they use Oregon brand and at regular Starbucks they use Tazo.... So really it's just that I like Oregon better than Tazo, lol.
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