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31 Reviews & Complaints

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Starbucks Mocha Coffee
Posted by Alain on 02/23/2013
SEATTLE, WASHINGTON -- My wife picked up an 11 ounce bag of this at Target the other day (it was around $8 and she had a buck fifty coupon taken off of that). We really like it. It has a smooth quality and a distinctive chocolate taste to it. It's good in the morning straight or with a shot of whipped cream, or at night with a splash of Chartruese Elixir Vegetal (it'd probably be fine with just green or yellow) or some Grand Marnier if you're so inclined (the chocolate flavour will still come through). Not really tasty with Bushmills or Brandy.

They say you could also squirt some Hershey's in it, but I don't think it needs the extra chocolate. If you feel like something different than the standard Colombian in the morning, you may want to give this a try.
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Posted by Anna Molly on 2013-02-24:
Nice review. My main problem with any type of coffee, when mentioning mocha is a milk base, and I can't do that. Does it have dried milk as an ingredient?
Posted by Sparticus on 2013-02-24:
Anna Molly- You can order it with soy milk if that helps. That is how I get it. =)
Posted by Alain on 2013-02-24:
Sparticus is right if you are getting this at a Starbucks store where they recommend you ask the barrista (the server, I guess?) about possible allergens. They say on their webpage that the information about allergens is not availible online, so if you got the packaged coffee at Target, like we did, the only way I could find to answer this question would be to call them at 1-800-782-7282. All the package says is "Ingredients: Ground Coffee, Natural Flavors" ("Natural" could mean most anything).
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4 Dollars of foam, no coffee at Starbucks
Posted by Idahorealtor on 10/26/2010
I thought I would treat myself to a Starbucks coffee yesterday, something warm to drink while I walked my dog. I ordered a Vente Latte, I thought it was light when she handed it me, after I left the drive through I opened it up. It was all foam! I may had 3 oz of coffee, what a disappointment! I am going back with my cup I saved and let them know. It will be my last visit to a Starbucks!
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Posted by Anonymous on 2010-10-26:
I hope you took it back and told them.
Posted by werelucky on 2010-10-27:
Just go to their website, then to the contact us section. Write your complaint in the retail store section. They usually contact you and send you a coupon for a free beverage. They do nothing to change the bad service in some stores though.
Posted by MHodgk89 on 2010-12-02:
I am sorry about your experience, but do you think they really care? Probably not. And to be honest, if they loose your business, it's no hole in their pocket. You're much better off going to the website and explaining your situation. They are very generous about making sure you get what you want.
Posted by Alain on 2010-12-02:
A third comment directed at a Starbucks complaint from MHodgk89. Yep, there is a pattern here.
Posted by Cypbucks on 2010-12-02:
Our stores see all comments from customers through Customer Voice. Steaming milk is an artform that plenty of new partners (and some old) simply haven't grasped. There's no excuse for a bad latte, and most supervisors and baristas are perfectly happy to fix this common mistake. We work very hard to nip problems like that in the bud, but they do slip through the cracks sometimes. Some guests mistake this error in standard as a way for Starbucks to give you less product. This is untrue, TASTE YOUR BEVERAGE PEOPLE! It's much easier to recreate it on the spot than for someone to bring a rancid, day old latte in and expect a red carpet roll-out. We want you to get a great product every time. Unfortunately, we can't do the work for every single barista out there, but if they don't know they are fudging, they won't ever make it right.
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Starbucks #5733 in Santa Fe manager sneezies into cups
Posted by Myvoice2u on 08/09/2009
Avoid this Starbucks. The manager sneezes into the cup and when asked for a new coffee, she gets angry and says, "I was trained to sneeze right". When I asked her "Please explain to me what sneezing right is?" She told us that she is going to give us $2.50 so we can just "Get out".

Incredible! In this current environment of swine flu epidemic, this is absolutely unacceptable.
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Posted by Soaring Consumer on 2009-08-09:
Contact the health department. That is unacceptable.
Posted by Principissa on 2009-08-09:
And you are going to call the health department today and report this incident right? If I saw someone sneeze into something I was about to consume I'd demand a refund and be on the phone with the health department on the way out the door. That is just plain disgusting.
Posted by Anonymous on 2009-08-09:
She was taught to sneeze right though. Right into a cup?
If so, she did nothing wrong. Right? If she was right, the the OP was wrong to write about being wronged by a right.
If she was wrong, the OP should fight for right, even though we all have the right to be wrong now and then.
Posted by Anonymous on 2009-08-09:
the 'sneeze' probably made that crap taste better.
Posted by PepperElf on 2009-08-09:
that's gross

now I know how to sneeze right... by holding it in as hard as possible so it comes out as a tiny squeak.

people make fun of my sneeze when i do that... but believe me, it help cut down on the amount of goodies that fly out of my nose.
Posted by old fart on 2009-08-09:
Bad idea... it forces the crud back into your ears causing infection... if you have to sneeze, let 'er rip! and get that crud out of your body!
Posted by PepperElf on 2009-08-09:
omg no
if i do that... i'll have a ton of snot flying out of my nose.
and my full sneezes tend to hurt people's ears too
Posted by Anonymous on 2009-08-09:
I wonder what old fart's monitor looks like? lmao!
Posted by Anonymous on 2009-08-09:
That's a pretty picture in my head, C2O.
Posted by Anonymous on 2009-08-09:
No joke kia! He probably didn't need the eyeglasses. Just a wet rag. lol!
Posted by Anonymous on 2009-08-09:
Posted by Anonymous on 2009-09-26:
Why does no one use a handkerchief anymore?
Posted by Anonymous on 2009-10-01:
Did she sneeze into A cup? Or YOUR cup? Big difference. I have sneezed into cups before,. It traps the germs into a small confined place. (THAT is sneezing properly) Then the cup goes into the trash. Unless she put your drink into it, you have no complaint.
Posted by jktshff1 on 2009-10-01:
right uhh wrong uhuu..lmao C2O
Posted by myvoice2u on 2009-10-20:
To LadyScot, She sneezed into my coffee. That's why I demanded a new coffee. And, that pissed her off. I called Starbucks headquarters and they sent me $15 gift card and told me that they would not be able to tell me if any disciplinary actions. I could not believe that!
Posted by PepperElf on 2009-10-20:
yum yum. extra creamer...

glad they gave you the gift card

and yes... their response is appropriate. although you are rightfully upset, disciplinary measures are considered to be private matters for most businesses.

though personally i'd recommend not getting coffee if she's making or handling it... just in case she decides to toss in some DNA specials or something.
Posted by myvoice2u on 2009-10-20:
Do you know what else? When I asked to speak to a manager, SHE was the manager of that Santa Fe Starbucks. Also, when I spoke with the consumer affairs person at the Starbucks headquarters, they told me that her whole explanation about having been trained to cough right is basically a BS.
Posted by PepperElf on 2009-10-20:
People here agreed it was gross, the company acknowledged your complaint and even gave you a free $15 towards product...

You want more?
Posted by myvoice2u on 2009-10-20:
A lot more happened there...I've made a formal complaint to a consumer group. If she politely acknowledged her mistake, or just simply made me a new iced coffee, I would have been fine with it. People do make mistake and a bodily function is sometimes not easy to control. However, this lady insulted me by saying "Get out!" and when I would not leave the premises and wanted wait to speak to another manager, she called police. I waited for the police for 20 mins. to explain what happened and when they didn't show up, I left. Once outside, I called the number on the card she gave as the other manager's phone, she herself answered it. Then, she told the police when they arrived (I was not present) she lied to them and said that I called her names (kind of language I do not speak "C"word!). I found all this out later because police contacted me on my cell phone because she gave them the number (when I called the number on the card, it was her phone and kept my number). She is one screwed up human being. The experience gave me a bad impression of the company and ruined my vacation.
Posted by Anonymous on 2009-10-21:
Take the $15 gift card and be dine with it.

Employers can not discuss employees with customers or anyone else for that matter. It is ILLEGAL. That is why they would tell; you nothing.
Posted by Ponie on 2009-10-21:
This saga is too rich! Manager sneezes 'into' cup--was this before or after filled with coffee?--customer objects--manager offers money and instructions to leave--customer calls police--manager lies to them--and on and on and on! To what 'consumer group' will you be complaining? This one doesn't seem to be giving you much empathy. I'll betcha if there were a few zeroes tacked onto that card, you wouldn't think of making a complaint, would you?
Posted by Anonymous on 2009-10-21:
Man, I got attacked by the typo monster. Time for bed I think.
Posted by myvoice2u on 2009-10-22:
This is not about compensation. Rather, it is about customer service and being able to acknowledge one's mistake. Also, it was the manager who called police, not I. I just wanted her to apologize for being so rude. I wrote here to let people know about this unsanitary practice of sneezing at Starbucks during current swine flu scare. Also, when a manager acts inappropriately and file a false police report and attack it's customer, the company's PR department should have contacted me to inquire further about the incident instead of just send a $15 gift card. It's about principle, not compensation. Sorry that I even mentioned anything about this.
Posted by Sbux Partner on 2012-12-01:
You know, every time a customer makes a complaint no matter how small it is ie. not enough sugar, a starbucks partner gets fired...that's why you see so many new workers
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On Multiple Occasions the Coffee Tastes Terrible!!!
Posted by Stephlynne19 on 08/19/2013
MIROMAR BEACH, 32550, FLORIDA -- This Starbucks is located in front of the mall where I work and time and time again I choose to give them another chance to get it right. The only reason I continue to try is the location is convenient and I keep hoping for new management. There have been a few occasions where I have asked them to remake it and the manager always has an attitude about it. I order the same drinks at all Starbucks I frequent and this is the only one that can't seem to get it right.
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One Starbucks Store in My Area Consistently Makes the Weakest Version of a Pour-Over Bold Coffee I Have Ever Had.
Posted by Laineema on 08/15/2013
RESEDA BLVD., NORTHRIDGE, CALIFORNIA -- I frequent five different Starbucks in my area of the San Fernando Valley in California. I can always count on a strong, (bold), coffee when I need to have the stores give me a pour-over in the early afternoon, (which is when most Starbucks do not ofter any coffee but the weakest version of their various brands). But, one Starbucks on Devonshire and Reseda Boulevard, makes a dishwasher-version of bold coffee. It is atrocious, and even though I returned to the store and asked them to redo the coffee because it was weak they gave me the same dishwasher drink. This has happened to me before at this site!

The Starbucks on Sesnon in Porter Ranch, on Plummer in Northridge, and on Reseda Boulevard near Cal State Northridge all do a great pour-over, and whenever you ask for a bold coffee you get one. But this unpalatable version of a Starbucks can't seem to ever get it right. I will never try their coffee again. Can't corporation manage to provide directions and standards that all Starbucks meet?

Better yet, why can't Starbucks include a review site on their website or allow customers who have a Starbucks card to write reviews about the different stores they frequent?
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Posted by DebtorBasher on 2013-08-15:
You might want to go to their website and use the 'contact us' option to voice your complaint. Also, may be able to post on their Facebook page.
Posted by madconsumer on 2013-08-15:
you can use this link to provide comments to starbucks.

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Cleaning Crew
Posted by Doran.corn on 09/26/2012
The Store #5647 in Westminster needs some serious help in keeping up with other Starbuck Store's around the country, garbage cans overflowing and floor filthy, workers sitting on their hands, what a bummer for me
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Unstable Female
Posted by Uniquediamond7314 on 06/20/2012
MOBILE, ALABAMA -- My name is Amanda I am a 40 year old female and I have never encountered such bad behavior by an employee by the name of Haleigh in my entire life, I ask her if she was having a good day because she kinda handled by food very ugly as if she was angry. At this point she ask me to meet her outside and by this time after her yelling I said do not play with me' and she was very unstable, rude and mean. Even when I called for the manager I apologized if I had come across wrong she still was very angry. She replied you don't know what I'm going through'' so I told her about a situation I was going through to calm her down and she replied'' Ma'am I didn't need to hear that'. I want something about this young lady, I am a loyal customer of this company, I'm a professional, and I work with the public daily. I have never saw anyone behave this way, I was embarrasssed, hurt, angry and I was afraid by the time I left I was literally in tears. I know people have things going on but that's very poor I will never go there again. I would hate to think this happens all the time. I really believe she was trying to provoke me. I did not go outside with her because I would have hit this woman this was the degree of my anger and fear.
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Posted by MRM on 2012-06-21:
The employee will get fired eventually because of poor customer service.
Posted by trmn8r on 2012-06-21:
I'm wondering if there is something else that was said or happened, because this escalated from sloppy handling of an order to "are you having a bad day?" to "let's take this outside" and yelling by the employee in the space of a minute.

It sounds like whatever happened, the employee is indeed having a problem, and it may lead to no longer being in that position if she can't leave personal issues at the door.
Posted by Anonymous on 2012-06-21:
If the employee has things going on in her life than perhaps she should take a few days off of work. It can be hard to leave personal issues outside of work, but when you work in customer service, you have to learn to do that. There's no excuse for taking it out on a customer.
Posted by TLSmith on 2012-06-21:
What was your point in asking her if she was having a bad day? You were trying to start something. Plain & Simple Why didn't you just take your food and leave?
Posted by SteveWiginowski on 2012-06-21:
trmn8r, I was thinking the same thing, it did escalate quickly.
Posted by lexophiliac on 2012-06-21:
I would have knocked the attitude and probably a tooth or two out of her.
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Posted by Kingsaw on 03/13/2012
ANTIOCH AND BRENTWOOD, CALIFORNIA -- I have decided to no longer patronize the local Starbucks. The service is good and the staff are friendly and courteous; however, three times in the past month I have received caffeinated coffee when I asked for decaf. This may not seem like a big deal for most, but for those of us who wear heart recorders because of a heart problem, it is significant. Were this one store, I would handle it directly with them, but it occurred at three different stores. This leads me to conclude that it's a common error, but not one that I can afford.
Thank you,
Paulette King
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Posted by Venice09 on 2012-03-13:
This is a very valid complaint, and Starbucks needs to take it seriously. You shouldn't have to pour the coffee yourself to make sure it's decaf. The employees need to pay better attention to what they're doing.
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Mostly foam very little coffee!!!
Posted by Jeeteshdailyalerts on 01/29/2012
I ordered a tall cappuccino at Starbucks on 87 street Overland Park, Kansas. My first surprise was on lifting the cup. It was so light the person making coffee could have easily made out how much coffee it contains. I opened lid and could see only foam. 3 sips and the coffee was over!! Not worth the buck at all!!!
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Posted by NickL11354 on 2012-01-29:
I thought the same thing the last time I got a Tall Vanilla Latte (cost $3.50 + Tax). About 60% of the content was foam. With Starbucks you are now paying more for less. Of course many people will continue to spend $15 a day on credit cards for their Starbucks beverage so they can feel that they can hang with the 'in' crowd
Posted by A on 2012-02-28:
A cappuccino is foam. that's the drink. shots...and foam. If you don't like foam, don't order a cappuccino...or order it wet (less foam, more milk to mix with the coffee)
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All foam no coffee latte
Posted by Som92831 on 11/23/2011
I go to this location almost every week. Have noticed lately that lattes are only half full. Mostly foam. Cost is expensive for half a cup. This is my treat to myself, guys don't cheat us just because you have plenty of business. I thought you were better than that!!!
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Posted by bargod on 2011-11-23:
Try and mention something next time. "not so much foam please"
Posted by swimjim on 2011-11-23:
I would speak to a manager
Posted by Fufu487 on 2011-11-23:
if it hasn't been mentioned in-store yet, i would give that a try. If that doesn't help, try speaking with the manager.
Posted by Anonymous on 2011-11-23:
Starbucks is really good about making your drink the way you want it. I agree with Bargod; ask them for not so much foam.
Posted by Skye on 2011-11-23:
Just let them know you do not want so much foam. I'm sure they'll be happy to accomodate a loyal customer as yourself.

They want to keep loyal customers, not chase them away.
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