Starbucks Consumer Reviews - Page 5

Dear Mr. Howard Schultz, I have been going to Starbucks everyday and have enjoyed the coffee I order but was disappointed to hear that because of your 40th Anniversary celebration, that you are changing the logo of your company. I really can't understand why you would want to increase the cost of the changes to the logo including the products and uniforms that would need to be change at this cost factor as well. The logo is a symbol of your company and is so well recognized by so many people, so why disrupt this well design logo you have to justify a Anniversary.

I think you should leave the logo alone and instead have additional items (large viewing snap-on pens, fliers, a few cups, etc.) with the announcement of your 40th Anniversary instead. This would be far less costly for your company and would get the point across to your loyal customers. And you could keep the existing logo without the extra cost and loss of a great logo. It is your decision of course but I feel that I should at least give you my view on this matter and hope you will balance out the need for this change. Thank you.

SAN JOSE, CALIFORNIA -- I am a regular customer at this Starbucks location for years. I always have a regular pike coffee, pay, and leave. I enjoy my favorite drink, and I am back for it 2-3 times per day. Recently, the new management in charge, made this store location unwelcoming and an unpleasant experience one could go through just to get a cup of coffee!!! She hires people with a lot of personal issues and give you attitude, and she makes up some rules never heard or seen before. If possible, don't visit the location, avoid having a slightest memory on your mind of even dealing with people with ZERO manners to be a part of your day!!!

Well, I have to be honest. I have been a Starbucks customer for years but that is ending. I am finding the impersonal, mechanical, high pressure sales getting to be too much. I've sent many emails in the past expressing concerns but have never had a response. Staff at most stores are unhappy, there is a definite disconnect between corporate and stores.

And I truly feel your corporate office is not in touch with how to interact and embrace valued long-term customers. It's sad. It has become SO mechanical and impersonal that I find difficult to enjoy being there anymore. Once I find another spot for my morning coffee, I won't continue using my gold Starbucks card. I don't expect a reply but had to share my growing disappointments one last time

HOOVER, ALABAMA -- My daughter has worked at this location for just over 4 years and has always been an excellent employee, always covered for others, 99% of the time on time, worked late when needed, has been told how well she worked by the manager and other employees, given awards, was trained to be a teaching coach, has always had good reviews. She was up for a promotion to shift on 4 different occasions and the manager would tell her she was the next one up for it. Then someone else would be promoted.

At my daughter's last review in August, the manager told her it was the best review he had ever given anyone. She was up for the shift promotion again this week and was again passed over by the DM due to my daughter needing to communicate better with customers. Now I think that this is just an excuse for her not to be promoted. I have been in the store and have seen my daughter relating to customers just as the other employees do.

I know some people are not as loud as others but if there has been a problem with her relating to customers, why would they keep her in their employment for any length of time? Much less 4 years. Something needs to be done about the actions of the manager and district manager. Why tell an employee how well they are doing then not reward them for doing so? What is their reasoning for their actions?

LOS ANGELES, CALIFORNIA -- Hi! To all the Starbucks coffee fans, let me tell you about the experience that I had on this location at HOOVER AND JEFFERSON. I was with my brother. We ordered a latte and I did not know what to order, I was like "A smoothie would be great." I ordered a strawberry banana, and man that has been the worst smoothie I've ever, ever tasted in my whole life and for almost 4.00 I think we deserved more than that.

And I told the guy who was making them, that it tasted more like a banana shake instead of smoothie, and he said that it was a banana strawberry. And what I tried to say was that I couldn't taste the strawberry, but he was giving that attitude like that was how it was supposed to taste like. I was so upset that the only thing that I did just to let them know how upset I was, that after I got the smoothie I threw it to the trash can that was inside the store. The girls were nice but the guy should get some help.

GLENVIEW, ILLINOIS -- I am a big fan of Starbucks. I am honestly visiting the one in near my house everyday. Yesterday, I was visiting the Glen one after dinner with my family.. I ordered cold beverage for myself and kids drink for my son. I ordered cold milk for kid size and the lady filled up just a half of cup that left in the milk container. She just throw the empty milk container on the floor right in front of me and she gave me only half of the cup of milk. I said “can you fill full?” and she said very mean with mad face “you want whole cup?” and she opened another milk container and filled. What was that mean?

I paid full but have just a half cup because milk container empty and she doesn't want open for another container? With bad attitude? I was frustrating and felt very upset. Right after she treated next customer with smile. I felt discrimination too. The Glen one is very crowded and walked a lot of time for shopping and stop by for the drink. This is crazy and uncomfortable feeling that I never felt since I visit the Starbucks. I was so angry that I could hardly command my temper.

RIVERSIDE, CALIFORNIA -- When going through the drive through it did take awhile but I realized some people order a lot so I didn't mind. When I got to the window she apologized and I told her no problem and I didn't mind. Upon getting my drink I noticed it tasted really weird and after a couple seconds I started to feel really sick. I had my sister try it and she said it tasted funny too. I smelled it and realized the milk was sour. And to deflect this they added more shots. Uhhh... Health hazard?

I went back in, there was no way I was paying for it or getting another one and told the girl that I thought the milk was sour (didn't want them to give it to anyone else) and she gave me a crazy look. And said "What?" I said, "The milk, it's sour." And the girl behind her said "Yeah I know the other lady said that too." What the heck is wrong with these people? Starbucks... Retrain your workers.

BOWLING GREEN, KENTUCKY -- On Saturday, June 19, 2010, I placed an order via drive through. My family and I waited for well over 5 minutes as the employee continued to talk to the customers in front of us. They had already gotten their drinks. He knew we were waiting there because every so often he looked towards our way, but made no move to end the conversation. My husband pulled aside and went inside to get our 1 drink for me. There were no customers inside, two other employees stood there because they prepared all the drinks for drive through, and there were about 5 or so drinks waiting to be picked up at the drive through.

The drive through employee was very sarcastic and arrogant towards my husband and yes, my husband was very forthright about their terrible service. Needless to say, we are done with Starbucks! We are so sick with their employees' attitudes! I wish Peet's would come to town! They give better service and it tastes better!!!

I go to the Starbucks in Roseville, MN every morning. The service is always fast, friendly, and efficient. Clearly, good customer service is an important tenet in the Starbucks corporate concept. The coffee, unfortunately, is hit or miss. I get a triple venti vanilla latte every morning. It's excellent with just the right combination of syrup, steamed milk, fresh espresso- about 75% of the time. The other 25%, it ranges from mildly disagreeable (too much syrup) to frankly undrinkable- espresso shots are bitter and old.

Isn't there some way to assure both excellent service (of which you have- every Starbucks I visit has friendly, efficient workers) AND a consistently good product? When it's good, it's really, REALLY good. But for that $5 a cup, I expect it to be good all the time.