DALLAS, TEXAS -- A friend of mine who worked for Stream asked me to switch over to support his business and so I did and I was pleasantly surprised to find I saved lots of money on my energy bills. Before my friend told me, I didn't even know I could switch. Glad I did!
DALLAS, TEXAS -- I had an account with Stream Energy electric company but I canceled my account recently due to the bad customer service I received. I spent a lot of money with Stream Energy monthly. My bill ran me about 300.00 to 500.00 monthly but I never complained about the bill because I knew electric was something I needed and couldn't go without, so I paid my bill every month. It would be late every month but I paid the full amount monthly.
I got hung up on, interrupted when trying to talk, talked over, no respect at all and when trying to speak with managers, got hung up on over & over and some of the managers treated me the same way as the representatives did. The managers kept apologizing over and over and wasn't doing anything but making the situation worst, it wasn't a resolution to the problem because if it was I would still be a customer right now.
I am a collections representative myself and I don't treat my customers that way. I treat them with all the respect because I put myself in their shoes and treat them the way I would want to be treated. What do that tell you as a company for a customer to leave your company paying that amount of money per month. The bad thing about it, they wasn't trying to do anything to keep me as a customer. They was willing to let me walk right out of that door without trying to save my business, and that's what I did, walked right out that door into another company that customer service is what I expects because I had them before.
I will never recommend anyone to Stream Energy nor will I ever go back to that company as a customer. Some advice to your company, I hope you guys get yall stuff together because the way you guys customer service people are, yall are going to lose a lot of customers because no one wants to spend a lot of money with a company and nobody treats them with respect or appreciate them as a customer.
I would call in to try to make a payment arrangement on my bill when I was having a hard time paying my electric bill but they would not give me a payment arrangement because of a disconnection notice I got within a month but what do they expect, we are in a recession and people are having hard times right now.
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!!
So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything. The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck. I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all.
So I called them to get my contact info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL. If I did this to people at my work I would be fired. Run run run!!
MESQUITE, TEXAS -- I have an issue with "Stream Energy". This company has ill trained employees who advised me incorrectly, and misquoted my kilo rate per usage. I called into Stream customer service to request an extension on my bill. The customer service rep, ** told me that it was possible and that I had an extra 10 days to pay my bill that was past due. I was told that I needed to pay by the 22nd of October.
I woke up Thursday morning, the 18th of October with no ELECTRICITY, what the ** was going on? I called and was told that there was no agreement and I'm responsible for paying reconnection charges plus 2.95 for processing my payment by phone. I immediately asked for a supervisor, and was placed on indefinite hold, I called back, placed on hold, over, and over again. Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.
DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are. I had a simple transfer from the house I was moving out of, to the new address I was moving to. OK, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything.
For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month. So I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said "that's what the meter read." I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end. Now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!
BRIGANTINE, NEW JERSEY -- Although I noticed some negative reviews for Stream Energy in reading the discussions following them it seems often the person complaining didn't understand something about the process or how to accurately read their bill. When I had the chance to take advantage of energy deregulation to get a more competitive rate a friend introduced me to Stream Energy. The process to switch was fast and easy and can be done online or over the phone. I received a confirmation letter welcoming me as a new energy customer confirming the rate plan I had selected.
My previous utility continues to deliver the energy, read the meter, provides the only bill, and emergency service if there were an issue outside of my home. The only differences I see are a lower rate and both utility names on the bill now, one Stream for the generation and other Atlantic City Electric for the delivery. I pay Atlantic City Electric like I always have and they take care of payment to Stream.
I am saving money and helping a friend by being his energy customer, a bill I would pay anyway, and it is now less - thanks to him. I think sometimes some of the complaints on forums like these may be planted by competitors. The switch to Stream Energy was fast and free and I have had reliable service at a better price ever since.
The letter I wrote to Stream. When I first got my notification that my contract would be expiring, I went online to re-enroll. I noticed a. 05/therm discrepancy between what my paperwork stated as the rate and what the website stated as the rate. I called customer service to get clarification and was on hold for 40 minutes. I put the phone on speaker and continued to work but come on – 40 minutes? Listening to a recorded voice telling me how important customers are? Is the intent to frustrate customers to the point where they hang up and give up?
When a human finally came on the phone, the man could barely speak English and indicated that the prices had gone up since the letter was mailed and that the lower rate in my mailer couldn't be honored – I'd be renewed at the higher rate. I sent an email requesting further clarification and heard nothing back – nothing, nada, zip.
Another notification came in the mail yesterday, advertising the higher rate. Your website advertises the lower rate. I am not even going to elevate my blood pressure by dealing with your "customer service". You have lost a customer, one who intends to share my Stream "experience" with whoever will listen. Apparently my experience is not unique, a simple google search brings up hundreds of hits with people complaining about the God-awful customer service they experienced with Stream. "Stream Energy appreciates my business!" Yeah, right. Good riddance.
DALLAS, TEXAS -- My power was shut off by Stream Energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours?
By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very strong accent and I don't believe he was really even a manager or supervisor.
I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
DALLAS, GEORGIA -- Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did. My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.
Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!
I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
HOUSTON, TEXAS -- All I had to do was switch my apt address to another apt (in the same complex) and it has been a headache ever since. First I had 2 light bills, they never canceled the first one b/c they don't transfer services Idk… Then they changed my service plan (that was ridiculously priced) for no reason. All I wanted to do was change my address!!!
And when I called to fix that idk what they did but eventually I had 3 accounts with them. Then I called again and it was finally fixed except they charged me an early termination fee and a start up fee. So I called again and they finally fixed it... But it shouldn't take me calling wasting at least 5 hours total of my life trying to explain to different people what's going on and why they messed up.