DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped. Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer.
I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone through with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous! Thank God for Reliant!
ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away.
Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March). I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill...
It is impossible to have a conversation with anyone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake. How do we get Stream Energy investigated for dishonest billing. Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.
After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility. This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything.
Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.
SO -- you're at their mercy as to whether your issues ever get resolved or not. I believe that they are counting on a 'set-it-and-forget-it' mentality (i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal. RUN, do not walk, away from this company and find someone else to supply your gas!
DALLAS, TEXAS -- Stream Energy arbitrarily changed my account to not send me a billing by mail even though I did not authorize this change and had received paper billings by mail for the approximate 7 years I had used Stream power. When I finally got someone on the phone to discuss the matter, they were rude, could scarcely speak with any intelligence, promised to fax me a copy of my current bill and abruptly hung up on me.
A second call by me gave the same result. Also, they did not fax me the promised statement. Stream is very aggressive when soliciting new customers and will promise anything, but afterward, contacting them and communicating is impossible. They are rude, dishonest and are miserable to deal with.
HOUSTON, TEXAS -- I was a customer for over a year and in the process of moving. I called Stream Energy JUST to transfer my electricity. After I got to a 3rd representative I was then told about a "new" policy that makes me start my enrollment over, meaning new account number and EVERYTHING. She then said the policy started on the 20th of March and the public knows nothing about it until its a service they need.
After all my info was put in the system again, I was "REQUIRED " to pay a $250.00 deposit for something I already have, just needed it to be transferred!!! Watch out people, because I think they are trying to get over on people. I'm switching my service and it won't be with them EVER AGAIN!!! # Total RipOff
DALLAS, TEXAS -- my opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened.., for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service. In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy I am through with you.
DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!
Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my moms account or not!!You see, they charged her twenty five dollars per check plus an extra 5% on her next bill.
For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!
DALLAS, TEXAS -- I have been with stream energy for the past 6 years. I recently signed up for a new "fixed rate" plan which was advertised as a great rate, 11.9. I will thrilled as my old rate ran 0.145. I received my bill today and was surprised that the new rate I signed up for was still at the old rate. when I called the customer service number I spoke with a young lady who sounded to be around 17. I was told that my annual usage was below 1099 kwh calculated annually and I will be charged the higher rate. SOME GREAT DEAL STREAM. IT'S WORTH IT TO ME TO PAY THE $250.00 TO BE RID OF YOU!
What a joke. they reel you in with these alleged deals only to take advantage of you in the end. good bye stream, I won't be missing you.
DALLAS, TEXAS -- My power was shut off by stream energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours? By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very Strong accent and I don't believe he was really even a manager or supervisor. I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
I am extremely unhappy with STREAM ENERGY. Apparently I am not the only one either. Like others complaints that I have read, Stream also jacked my electricity rates to the max without any notice. My bill that month was the highest bill I have EVER had. They locked me in on lower rate but would not give me any credit for their companies lack in communicating with me about them changing my rates. But the new rate they gave me I found out was much higher than the other electric service providers competitive rates. I call them a few days later after that to cancel the contract and that is when they informed me they only give 3 days to cancel. According to their customer service it wastoo bad so sad you are now locked into a high rate for the next 2 yrs and cannot get out of it unless I pay them 250.00 early termination fee. I decided to do it anyway and when I called they told me it is 399.00 early termination fee and not 250. Hummmmmmmmm!!!!!!
I agree with the other upset consumers out there that are getting ripped off by Stream Energy. If you are looking for an electric service providerdon't use Stream Energy. Find one that is honest and spells out their terms before you sign up!