ALPHARETTA, GEORGIA -- Apparently, after eight years of customer loyalty, a five-day underpayment in the amount of $45 will elicit a utility cutoff... Whaaat? Really? We have never paid late and this is how we are treated by Stream Energy. DO NOT sign up with this company. This is totally unacceptable! And, by the way, no one with Stream ever contacted us about this underpayment issue... They just cut off our gas service!
CONYERS, GEORGIA -- I have been a satisfied customer for about 10 years. Yes, there have been a few conversations with customer service reps that have been difficult to understand at time (language barrier), but I have experienced this same issue with almost every other company I deal with as well. I am satisfied with Stream.
DALLAS, TEXAS -- I have been a Stream Energy customer for 12 years and have been 100% satisfied. Not only has the service been outstanding but the rates have lowered my bill by thousands of dollars over the years. In fact, Stream has lowered their rates several times since I have been a customer. What other company does that? Everyone wants to save money in this wrecked economy. I love Stream!!!
ATLANTA, GEORGIA -- I have had Stream as my gas provider for 9 years now and I love it. My bills are much lower with Stream versus when I was with Scana. I have recommended family members and friends to Stream and I have only had one complaint which was corrected! I still would recommend Stream. I pay my bill every month on time. Because I have referred so many people to Stream, they give me a discount every month. Again, I love this company and the service.
DALLAS, TEXAS -- I switched my electrical service to Stream over 12 years ago. My rates have been very good. I have not had any issues with billing or my service. I mean zero issues. My bill is easy to read and understand. When I renew I know exactly what I am getting. NO hidden cost. I highly recommend Stream energy.
DALLAS, TEXAS -- Our electricity bill was well over 300 to 400 with TXU and when we switched to Stream, our bills have been 150 to 200. No problems ever. We pay our bill on time and no overages or unexpected issues or hidden details... plus I get the energy portion now credited back for FREE energy!!!
FORT WORTH, TEXAS -- I was actually recommended to this company by a co-worker and friend. She is a "Stream Energy Rep" and I was in the market for a new energy company. I had just recently moved to my current home, which was an upgrade. I needed a better rate, so she showed me the numbers, but I was still very hesitant. I was with my former electric company TXU for over 25+ years. However, they were steadily raising their rates and my last bill got up to over $600 so my spouse and I said enough is enough!
Anyway, I still wasn't totally convinced on 'Stream' so I drag my feet a bit longer. Finally, she cornered me after work one day and wouldn't let me go home until I signed up. I believed her to be an honest person, and a good christian woman so I gave in. Well signing up was very painless (although there was one surprise, I had to give her my SSN, which I'll be honest I wasn't totally comfortable with, but I trusted her).
The next month my Stream bill dropped to only an incredible $217.00. WOW!!! Now that's what I'm talking about, I thought! Well the honeymoon was over by the next billing cycle. Now I'm going to preface my next comments by saying, "I was totally sold on this company, in that not only did they keep their promise by massively reducing my rate, but I began to tell others about them.
Well in November 2012, they dropped a Hydrogen Bomb on me! My wife called me at home completely livid!!! She was skeptical of changing to this 'unknown' company in the first place and now her worst fears were realized. She was so angry she wouldn't tell me what was wrong. She just said, when you get home they'll be a letter on the bed waiting for you!
I got home and saw it was a Stream Energy bill, I opened it and to my complete shock and horror our next bill was $1100.00. THAT'S RIGHT, ONE THOUSAND ONE HUNDRED DOLLARS! I literally freaked! I was in such disbelief I didn't know what to say. My wife was so angry she couldn't speak! No yelling, no screaming (the silence actually disturbed me more) she just looked at me like FIX THIS NOW!
I immediately got on the phone with Stream, customer service absolutely NO HELP, I called my friend the rep and she was in total disbelief! She said, " I never had a customer have this happen before". She immediately went to work and got someone from her Stream Energy 'upline' to investigate. I spoke to them and they were also in disbelief. I do give them some credit, they were totally outraged as we were, but they couldn't get any results. I had to call the Texas Utilities Commission to investigate, my pole and lines, no results. I even called ONCOR to investigate my meter (of course they weren't gonna find anything, its their meter) so duh. No results.
Finally, after another month and another almost as high December bill of $900.00, I was frantic and very angry! I did everything short of pulling out light bulbs to keep the usage down to nil. Which was not the issue anyway, we did absolutely nothing different from the previous month, November, to cause this bill to be as ridiculously high as this one. So by this time NOW with TWO bills, late fees, etc. we ended up owing over $2600.00!
Only by the grace of God we did get a decent gentlemen in the Sales Rep area of Stream to have pity/compassion on our case. He got them to suspend bill & to work out a (high priced) repayment plan. They divided the $2600 plus dollars we owed into 12 payments to be repaid!
Now get this, on top of each new bill we would receive! In other words, every new bill, no matter the rate would have to be added to and repaid each month or the agreement was null and void!! Plus they put a lock on our meter so we could even dump these devils without forfeiting electricity period! We couldn't switch to another service without repaying these blood sucking vampires every penny.
Well in conclusion 2012/2013 was the longest most financially challenging years we've had in a while. Needless to say we absolutely will NEVER AGAIN go under contract with theses devils. We have been using them month to month which seems to suit our purposes. They have been somewhat reasonable prices until today! December 2016, $680.00. Today, January 2017, $900.00+.
RICHARDSON, TEXAS -- I am a United States Navy Combat Veteran. I proudly served in Operation Desert Storm/Desert Shield onboard the USS JFK CV-67. I suffer from PTSD, MST and a long list of other elements including an Oxygen Tank. I am hardworking dedicated husband and father of 10 who back in 2014 lost my positions as Director of Operation for an IT company. Due to my qualifications it took me almost a year to find employment. During that time we lost everything and ended up homeless. During this time an associate of mine does business with Stream and sponsored me to join the business so now I am a dedicated team member .
I since have started our transition with support and stability and have the ability to function back in today's society. I am on a fixed income and I have explained to the sales representative. I have also explained this to them on 3 different occasions, not one I was given instructions as to proper protocol. Every time I am paid I pay my bills so my services have been interrupted 3 times and I have to explain the same story. Finally I was informed of the proper protocol in regards to fixed incomes.
So on 7/13/2016 my services were disconnected so I contact Stream energy and express my concerns and that I am paid on the 15th. "Could you please give me an extension until then?" Their reply was "I am sorry. There is nothing we can do." Well it is 100 plus degrees outside and I have disabilities that need energy. I was told they couldn't help us out. This was heartbreaking to me along with the representative having a aggressive tone. So I clearly asked to speak to an Executive Level Manager and I was told I would have to email customer service. So my reply was "Why I am talking to you now?" So I mainly felt abandoned and my concerns were null and void.
I explained to Stream's Customer Services Supervisors whom I couldn't understand due to a language barrier, that there are 2.8 million plus veterans and "Imagine the impact this letter would have on your bottom line." And this guy's reply was "I am sorry. There is nothing I could do to help." So I reach out to different resources like churches and other organizations and I was told "We do not conduct business with Stream Energy." So if our Community doesn't support them I will no longer support them as well.
GRAPEVINE, TEXAS -- Stream Energy is like any other electric provider until something goes wrong. I was a long time customer without any issues. However, the first time I had an issue I realized how little this company cares about its customers. As I do every time my contract expires, I search for better rates.
Around 13 Jun, I tried to see if a better rate was available at Steam Energy for long time customers but only what was published was available. So far no problems, I also asked when my 2 year contract expired and they indicated the 1 July. At least that is what I thought at the time. I called in June since I received several emails and voice messages indicating my contract was about to expire. Well you guessed it, I cancelled on 5 Jul based on the information provided but my contract actually expired 1 Aug and a $250 fee was charged.
Given all that I figured I would be able to work with the company to come to some consensus since they are the ones telling me my contract is expiring, but who am I kidding. First, I had a real difficult time understanding the agents I contacted but it was always the same scripted answer, the fee was legitimately applied. I think when I was on hold they just went for a coffee break because I always got the same answer.
The lesson here is do not sign up with Stream Energy if you think you will ever have any reason to contact customer service because they are there just to frustrate you. Absolutely don't make any decisions based on what they tell you, read the contract if you can find it after 2 years. I blame myself for not reading the fine print but I blame Stream Energy for its lack of understanding especially since they Lead me to cancel early. Also, I had a great rate, my current rate is much higher so I did not cancel for my benefit. It was only due to the incorrect info provided by customer service or lack thereof.