Poor customer relations and billing and collection practices
DALLAS, TEXAS -- Stream Energy arbitrarily changed my account to not send me a billing by mail even though I did not authorize this change and had received paper billings by mail for the approximate 7 years I had used Stream power. When I finally got someone on the phone to discuss the matter, they were rude, could scarcely speak with any intelligence, promised to fax me a copy of my current bill and abruptly hung up on me. A second call by me gave the same result. Also, they did not fax me the promised statement. Stream is very aggressive when soliciting new customers and will promise anything, but afterward, contacting them and communicating is impossible. They are rude, dishonest and are miserable to deal with.