Stream Energy - Page 3

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1.5 out of 5, based on 22 ratings and
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Very Disappointed
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I was a customer for over a year and in the process of moving. I called Stream Energy JUST to transfer my electricity. After I got to a 3rd representative I was then told about a "new" policy that makes me start my enrollment over meaning new account number and EVERYTHING. She then said the policy started on the 20th of March and the public knows nothing about it until its a service they need. After all my info was put in the system again, I was "REQUIRED " to pay a $250.00 deposit for something I already have, just needed it to be transferred!!!!!! Watch out people, because I think they are trying to get over on people....I'm switching my service and it won't be with them EVER AGAIN!!!!!! # Total RipOff
     
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BigAl on 2012-03-28:
They probably started this "new" policy in order to secure security deposits. You did not mention if your deposit would be returned after a years service if there are no late payments. If your deposit will be returned after 1 year I would not get too upset. If it will be kept indefinitely I would look for other providers.
Joe on 2012-04-20:
That policy has been recently discontinued.... you can now call them back, and they will still do a telephonic enrollment with you, but with no deposit... or you can switch to a different REP and they cannot charge you a CANCELLATION FEE since you are Moving out....
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Outrageous bills
Posted by on
DALLAS, TEXAS -- I want to say I am very angry as I got a bill in Jan 2011 for 247.00 and current rates was 1892 then received a bill in Feb 2011 and the bill double to $367.00 and the current rate was 886 how is this possible.

I would not recommend anyone to use this company as they are scammers and not worth it the long you are with them the higher your bill goes up.
     
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tnchuck100 on 2011-01-24:
I think I would need to see the printed bill to determine the problem.
trmn8r on 2011-01-24:
Is this an electric power bill? If so, the rate per kilowatt-hour is what you would be concerned about. Should be something between 7 cents and 25 cents, for example. Neither of the numbers 1892 or 886 makes sense to me.

Double $247 would be $494, a lot more than $367. Differences from month to month can be if your rates change (rare), difference in usage, or due to an estimated bill one month.

A few more details are needed to understand your complaint, I believe.
SteveWiginowski on 2011-01-24:
I think what is trying to be said is that 1892 was used for the first bill at $247.00 while 886 was used for the second bill at $367.00. I think what may have happened is that the $247 payment did not hit the account yet, which is why they show $367 total as being due. The invoice would be $120.00 by itself though. When I did some quick math, the numbers were close, so I figure that is what happened.

Although I'm not sure how you received something in Feb 2011 when it's still January 2011.
trmn8r on 2011-01-24:
Steve - I believe what you are suggesting is that if usage is assumed to be the same in two months, and the "rates" shown result in the bills shown, AND the first month was not paid, the numbers make sense.

I am inclined to agree, based on the numbers, with you. I have an additional one - the 1892 and 886 are really $.1892 and $.886 per kwh. That is a LOT of assumptions, but you made the numbers fit. I have to ask why the rate would plummet more than 50% from one month to the next.
SteveWiginowski on 2011-01-24:
The usage are the two different numbers given, 1892 and 886. So I did $247 divided by 1892. From there, I multiplied the answer by 886. The answer was $115.67. That $115.67 + $247 = 362.67. It's off by a little more than $4, but I believe is close enough to be what happened.
Anonymous on 2011-01-24:
Wow SteveWiginowski I'm impressed. Awesome insight.
trmn8r on 2011-01-24:
Oh, I see. The OP said "rate," and I got hung up on that because in your analysis it isn't - it is the number of kwh used. Sure, it results in the same conclusion since you are multiplying an equal unknown by the same number. Good work!

This would imply the OP simply didn't realize the previous month's payment was not credited. The $4 could be the late charge - surprised you didn't suggest that with your superior insight (:
SteveWiginowski on 2011-01-24:
I really should have thought of the late charge. With all of the invoices that I see daily at my job, and the late charges added in. I don't know how I forgot about that. I must have been thinkin too mathematically. If it is a late charge, my recommendation to the OP is to call up the company and ask them to waive it. Many companies will waive it.
olie on 2011-01-24:
Our electric jumps after Daylight Savings Time begins in November. It stays dark later in the morning, so we need more lights when we get ready in the mornings. It gets dark earlier, so we have to turn on lights earlier.

If you used holiday lighting, that would explain some of the extra usage.
awhilliard on 2013-07-08:
Don't do business with people you have to sign a contract with and you can't communicate with. and when friends ate always trying to hook you, are they friends?
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Stream energy :(
Posted by on
My family have been with this company for two years with no problem. We have never missed a payment since we have been with the company, until recently during the Christmas holidays we fell behind 160.00 and they cut our lights off. We tried to explain to customer service and the guy did not want to hear it. I can see if my bill was outstanding of 300+ dollars, and I would understand why!.My wife and I retired from the armed services and this never happen to us. I would not recommend this company to anyone.......160.00 do you believe that.
     
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Skye on 2011-01-16:
I know it's terrible they cut your power off, but you have to see it from their side. They gave you electricity, and they expect to be paid for it. When you started to fall behind, did you call them and try to work out a payment schedule? It's not personal, it's business.

Are there any agencies in your area, that help people who are having issues with being able to pay their electric bill? It might be something to look into.
FlitteringFirefly on 2011-01-16:
I can believe that. If you don't pay your bill, no matter how small you think it is, they will cut your power off. It is not the fault of the power company that you failed to pay your bill.
Starlord on 2011-01-16:
What if every customer were to fall behind $160, How could the power company stay in business? You contracted to pay for the electricity you used and then didn't pay. The company can fully expect to get paid for sevices rendered. While I thank you both for your service to the country, it has no bearing on this matter. I was a deputy sheriff, and no one has ever gone out of their way to thank me or give me anything above and beyond what any other citizen gets, I don't ask for or expect any special treatment. My old commission card and a buck and a half might get me a cup of coffee, and my badge might get me arrested for impersonating, but I served with pride.
Anonymous on 2011-01-16:
Most power companies can arrange a payment plan for you if your behind. Its up to you to work with them and take care of your business.
old fart on 2011-01-16:
I can't believe thaey cut you off for a lousy $160.
During the winter Consumers power works out an arrangement you can afford..
Anonymous on 2011-01-16:
I have only turned on the heat once this month doesn't get to cold here its in the 70s today. Last months electric bill was $20.
trmn8r on 2011-01-16:
You didn't pay your bill... You say you would understand if it had been $300, but how did you come up with that number? I am grateful for your service to the country, but what bearing do you believe it has on this matter?

You say you spoke with someone - have you arranged to pay and get it turned back on?
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Unreasonable service disconnect
Posted by on
DALLAS, TEXAS -- my opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened.., for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service. In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy I am through with you.
     
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Alain on 2010-10-30:
They never said it was a mistake or said they'd send you a corrected bill? That would be a good reason to go with someone else.
mlh513 on 2012-06-09:
Even though this is an old comment I am compelled to comment because information like this is completely false. Stream Energy CANNOT TURN ANYONE'S POWER OFF!!! The only provide the electricity. The incumbent utility shut off the service.
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Con Artists
Posted by on
DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!

Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my moms account or not!!You see, they charged her twenty five dollars per check plus an extra 5% on her next bill.

For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!
     
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awhilliard on 2013-07-08:
I am amazed @ the unprofessional audacity of those asking for information to which they have no right ~seriously? Send me a copy of your bank statement to prove you have $ in your account?
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Stream Energy Sucks!
Posted by on
DALLAS, TEXAS -- My power was shut off by stream energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours? By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very Strong accent and I don't believe he was really even a manager or supervisor. I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
     
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Competitive Rates With Stream Energy??? I Don't Think So
Posted by on
I am extremely unhappy with STREAM ENERGY. Apparently I am not the only one either. Like others complaints that I have read, Stream also jacked my electricity rates to the max without any notice. My bill that month was the highest bill I have EVER had. They locked me in on lower rate but would not give me any credit for their companies lack in communicating with me about them changing my rates. But the new rate they gave me I found out was much higher than the other electric service providers competitive rates. I call them a few days later after that to cancel the contract and that is when they informed me they only give 3 days to cancel. According to their customer service it was---too bad so sad you are now locked into a high rate for the next 2 yrs and cannot get out of it unless I pay them 250.00 early termination fee. I decided to do it anyway and when I called they told me it is 399.00 early termination fee and not 250. Hummmmmmmmm!!!!!!

I agree with the other upset consumers out there that are getting ripped off by Stream Energy. If you are looking for an electric service provider---don't use Stream Energy. Find one that is honest and spells out their terms before you sign up!
     
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zxcvbnm on 2010-03-10:
the ETF´s are
6 months=$150
12 months= $250
24 months= $399
always...
Anonymous on 2010-03-10:
Be glad you aren't in TN. For several months we were paying 30% MORE each month to make up the cost of a spill in Alabama.
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Say NO to Stream Energy
Posted by on
DALLAS, TEXAS -- I have been a loyal customer to Stream for almost 3 years now. Recently I purchased a new home and had my electicity service transferred to my new home. I received two bills for my previous address for the same month. The last bill was the final bill and I was billed for only 7 days. To my surprise when I opened my bill and found a huge increase. According to the meter reading, I used twice the amout of kwh in 7 days than I had the entire previous month. I called to request a re-reading of my meter only to be told to contact Oncor, that they are the ones who read the meters. I contacted Oncor but since the electricity was no longer in my name at the previous address, they couldn't do a re-read. I was told to contact Stream and make a formal complaint. I made my formal complaint and went and re-read the meter myself. I even took witnesses and took pictures of the meter! I received a call from a Stream representative a few days later about my complaint only to be told that there was nothing they could do, and he continued to insist that it wasn't Sream's fault and the usage is consistent with the past. When I told him I had proof that the meter was read incorrectly he started spewing off numbers as if to confuse me. Bottom line is, Stream Energy lacks customer service skills and will screw you in a minute if given the opportunity! I do not recommend this company to anyone!
     
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zxcvbnm on 2010-03-10:
Oncor ALWAYS reads your meter, ALWAYS, and then they pass the meter read to stream. If you say you didn't use that, would it be stream´s or oncor´s mistake? right.
that is WAY out of stream´s representatives´s control, they have what oncor provided them with, and if they request oncor to have your meter checked it takes a far too long wait, therefore the best for you and for everybody is to contact oncor directly, its not that the representatives hate you and want your money and see you without power sleeping in the car...that is NOT the case, in fact sometimes they truly want to help but theres nothing they can do... they can not go in person and read the meter... and if the system shows what it shows... come´on.
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STREAM ENERGY IS A SHADY PROVIDER
Posted by on
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!! So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything... The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck, I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all. So I called them to get my contract info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL!! IF I DID THIS TO PEOPLE AT MY WORK I WOULD BE FIRED!! RUN RUN RUN!!
     
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MSCANTBEWRONG on 2009-08-05:
was there anything on the form that you filled out that stated you were signing up for the service?
Anonymous on 2009-08-05:
Contact the Texas Public Utilities Commission and see if they may be able to help you out with the billing issues.
I don't know if Stream Energy falls under their jurisdiction but you can find out when you call.
Soaring Consumer on 2009-08-05:
Don't pay them. If they send it to collections then you could send the collections agency a letter of dispute in certified mail. It is your opportunity to properly dispute the debt by an unbiased third party.

Also do the same thing Rob said.
DisputeTheCharges on 2009-08-05:
Collection agencies are very biased.
zxcvbnm on 2010-03-10:
isn't it funny... no one in Texas is home ...like NEVER, and they all have "small houses" and thay never turn the heater on... then why do you need the electricity for?
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Stream Energy is a ripoff
Posted by on
TEXAS -- Stream Energy is a joke. A former client persuaded me to switch to their electric service and when my contract expired last summer, they didn't bother to notify me and my rate went through the roof. When I called to complain, the customer service representative just laughed. I then locked into a 2 year rate plan which is now about 3 cents higher per KW hour than the going rate. Not only did they not return my email inquiring when my current plan was over and could I switch rates, but when I called today and talked to a supervisor, he was extremely unprofessional and totally unsympathetic. As a realtor, I'll instruct my clients not to switch to Stream and will do my best to tell everyone I know NOT to go with this company. They are the worst!
     
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PepperElf on 2009-07-01:
contact the ftc or a lawyer
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