GRAPEVINE, TEXAS -- Stream Energy is like any other electric provider until something goes wrong. I was a long time customer without any issues. However, the first time I had an issue I realized how little this company cares about its customers. As I do every time my contract expires, I search for better rates.
Around 13 Jun, I tried to see if a better rate was available at Steam Energy for long time customers but only what was published was available. So far no problems, I also asked when my 2 year contract expired and they indicated the 1 July. At least that is what I thought at the time. I called in June since I received several emails and voice messages indicating my contract was about to expire. Well you guessed it, I cancelled on 5 Jul based on the information provided but my contract actually expired 1 Aug and a $250 fee was charged.
Given all that I figured I would be able to work with the company to come to some consensus since they are the ones telling me my contract is expiring, but who am I kidding. First, I had a real difficult time understanding the agents I contacted but it was always the same scripted answer, the fee was legitimately applied. I think when I was on hold they just went for a coffee break because I always got the same answer.
The lesson here is do not sign up with Stream Energy if you think you will ever have any reason to contact customer service because they are there just to frustrate you. Absolutely don't make any decisions based on what they tell you, read the contract if you can find it after 2 years. I blame myself for not reading the fine print but I blame Stream Energy for its lack of understanding especially since they Lead me to cancel early. Also, I had a great rate, my current rate is much higher so I did not cancel for my benefit. It was only due to the incorrect info provided by customer service or lack thereof.
NORTHAMPTON, PENNSYLVANIA -- I have been with Stream Energy for 3 years and I renewed in December for 12 months. I looked at my electric bill this month and noticed my Stream rate is much higher than my electric company's rate. When I called the customer service area they said I didn't renew my contract. Since I didn't write down the name of the person I spoke to in December they didn't do anything. I cancelled on the spot. This is a rip-off company in my opinion.I know I renewed because I only renewed for 12 months since that rate was lower. I am so angry, my electric bill is big enough without some company taking advantage of me. Do not go with this company.
Absolutely the worst customer service of any company I've ever dealt with. If you are lucky enough to get an actual person on the phone, you won't be able to understand them due to their heavy accent. They disconnect you if you complain or ask for a supervisor. The wait time is ridiculous. I spent 3 hours one day trying to get an answer to a simple question. I signed up with them as a favor to a friend that was selling them. He no longer sells it because he said it was a scam and didn't make any money off of it. He also said too many of his friends were complaining about their customer service. Save yourself the frustration and go with another provider.
Stream Energy has the most incompetent employees I think I have ever encountered. Not only is there a language barrier when you call the customer service line, they have no clue as to how to resolve customer complaints. I signed on to this service as a favor to a friend. Never will I do that again.
I received low rates for the first year and in the middle of the second contract I stopped receiving bills. I called their service center asking what I owed and they said I no longer had account with them and that it was common for service to be stolen by competitors. At the time I was assured that the problem would be resolved and I would receive my bill in the mail. Four months passed and several phone calls were made. The final answer was that I switched my service to another provider and they had proof.
I called that provider and they had no record of my name, social or driver's license. I finally called Oncor and they told me that my service was inadvertently dropped and they would fix the problem. When I received my bill, it was enormous and I hoped to receive some compensation and that was a pipe dream. This company does not care about people or service, it is merely a vehicle for multi-level marketing. DO NOT USE THEM! Avoid the frustration.
LAREDO, TEXAS -- I have been Stream Energy customer for 3 years. I never had any problems with them, EXCEPT that this company CHARGES ELECTRICITY TOO MUCH the norm! It's ridiculous! I guess it's my fault though. I have moved out of my parents house and this is the energy provider that was recommended to me. For a small 1 bedroom apartment, no TV, no washer, AC is on only 10hrs a day since I work a lot, and I paid no less than $85/month from this company!
I put up with it for 3 years until I saw my boyfriends electric bill: he had his pool pump running few hours every day, AC set at 75 degrees daily, 3 bedroom house, with washer and dryer being used weekly, TV every morning and he pays mostly around $150! I pay $200 during summer peak with this company! I hope this review helps with those first timers like me. This company will rip your wallet. Please don't make the same mistake as I did!
FORT WORTH, TEXAS -- I have spoken to 6 of their reps. The last three have all hung up on me and the third was silent when I finally got off hold and then hung up. I have been receiving renewal calls for about a two months I believe. I had spoken with two people and advised I would not be renewing, I was getting married June 6, 2015 and would no longer be living in Texas but was moving to NYC with my new husband. I asked about the process and they informed me not to worry that I was canceling within a month of my contract and I would not have to pay a cancellation fee.
Then I called to get my final bill on Fri June 12 and the representative informs me he is charging a $200 cancellation fee even though I explained the situation. Now I have called three times today and the phone just keeps getting mysteriously disconnected when the first young man said 4 times don't hang up (seemed odd) when I asked for a supervisor. He then hung up when he was "attempting to transfer me". Now I have called back three more times today and keep getting mysteriously disconnect.
PLEASANTON, TEXAS -- I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartment's original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customer's responsibility.
Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECEIVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the ** service you get in return.
TUCKER, GEORGIA -- The rude people in the office or what have you, told me they did not receive my payment, I told them I have a bank statement proving I paid my bill... They told me the only way to prove my bill is through fax. I told them "I am not able to fax it over. Can I email it." They told me no, I asked to speak to the manager... He was rude as hell (Christian **) because I am frustrated that they cut my services off and then told me it was because of my negligence to pay it, I asked him could I email it to him.
While I receiving my statement from my bank Christian ** thought it would be a good idea to argue with me about whether or not I paid it because "they never received my payment". I would not recommend Stream Energy to anyone because of lack of customer service.
NORCROSS, GEORGIA -- There are many gas companies in GA to choose from. I randomly was referred to this one. Never again! I've never left a review for any company, ever, but for this one I will. I had nothing but problems with them from the beginning. From the date they scheduled my "turning on the gas date" to issuing my refund which they've been working on for 2 months now, mind you they're completely paid. I owe them no debt, and also was never late paying my bill. I've spoken to many reps and supervisors and currently still waiting on my refund from my deposit. I advised them I work in customer service and I feel sorry for the rest of their clients who have or are dealing with any similar issues.
I also told them never again would I use their services. And I'm pretty forgiving but they just really pushed the limit with me. They schedule dates and don't tell you the correct info. They promise you your money back within a timely manner like most companies do and they failed completely. It's an absolute shame. Please if you have another option besides Stream Energy in GA please take it from someone who knows, do not go with them.
HOUSTON, TEXAS -- I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to recreate my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.
Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change - they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.
I called their customer service and was told the only way to Dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email - allowing enough time to enroll in the bank draft to avoid the future convenience fees.