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Stream Energy - Page 3

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1.6 out of 5, based on 19 ratings and
56 reviews & complaints.

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Unreasonable service disconnect
Posted by on
DALLAS, TEXAS -- my opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened.., for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service. In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy I am through with you.
     
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Alain on 2010-10-30:
They never said it was a mistake or said they'd send you a corrected bill? That would be a good reason to go with someone else.
mlh513 on 2012-06-09:
Even though this is an old comment I am compelled to comment because information like this is completely false. Stream Energy CANNOT TURN ANYONE'S POWER OFF!!! The only provide the electricity. The incumbent utility shut off the service.
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Con Artists
Posted by on
DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!

Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my moms account or not!!You see, they charged her twenty five dollars per check plus an extra 5% on her next bill.

For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!
     
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awhilliard on 2013-07-08:
I am amazed @ the unprofessional audacity of those asking for information to which they have no right ~seriously? Send me a copy of your bank statement to prove you have $ in your account?
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Stream Energy Sucks!
Posted by on
DALLAS, TEXAS -- My power was shut off by stream energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours? By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very Strong accent and I don't believe he was really even a manager or supervisor. I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
     
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Competitive Rates With Stream Energy??? I Don't Think So
Posted by on
I am extremely unhappy with STREAM ENERGY. Apparently I am not the only one either. Like others complaints that I have read, Stream also jacked my electricity rates to the max without any notice. My bill that month was the highest bill I have EVER had. They locked me in on lower rate but would not give me any credit for their companies lack in communicating with me about them changing my rates. But the new rate they gave me I found out was much higher than the other electric service providers competitive rates. I call them a few days later after that to cancel the contract and that is when they informed me they only give 3 days to cancel. According to their customer service it was---too bad so sad you are now locked into a high rate for the next 2 yrs and cannot get out of it unless I pay them 250.00 early termination fee. I decided to do it anyway and when I called they told me it is 399.00 early termination fee and not 250. Hummmmmmmmm!!!!!!

I agree with the other upset consumers out there that are getting ripped off by Stream Energy. If you are looking for an electric service provider---don't use Stream Energy. Find one that is honest and spells out their terms before you sign up!
     
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zxcvbnm on 2010-03-10:
the ETF´s are
6 months=$150
12 months= $250
24 months= $399
always...
Anonymous on 2010-03-10:
Be glad you aren't in TN. For several months we were paying 30% MORE each month to make up the cost of a spill in Alabama.
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Say NO to Stream Energy
Posted by on
DALLAS, TEXAS -- I have been a loyal customer to Stream for almost 3 years now. Recently I purchased a new home and had my electicity service transferred to my new home. I received two bills for my previous address for the same month. The last bill was the final bill and I was billed for only 7 days. To my surprise when I opened my bill and found a huge increase. According to the meter reading, I used twice the amout of kwh in 7 days than I had the entire previous month. I called to request a re-reading of my meter only to be told to contact Oncor, that they are the ones who read the meters. I contacted Oncor but since the electricity was no longer in my name at the previous address, they couldn't do a re-read. I was told to contact Stream and make a formal complaint. I made my formal complaint and went and re-read the meter myself. I even took witnesses and took pictures of the meter! I received a call from a Stream representative a few days later about my complaint only to be told that there was nothing they could do, and he continued to insist that it wasn't Sream's fault and the usage is consistent with the past. When I told him I had proof that the meter was read incorrectly he started spewing off numbers as if to confuse me. Bottom line is, Stream Energy lacks customer service skills and will screw you in a minute if given the opportunity! I do not recommend this company to anyone!
     
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zxcvbnm on 2010-03-10:
Oncor ALWAYS reads your meter, ALWAYS, and then they pass the meter read to stream. If you say you didn't use that, would it be stream´s or oncor´s mistake? right.
that is WAY out of stream´s representatives´s control, they have what oncor provided them with, and if they request oncor to have your meter checked it takes a far too long wait, therefore the best for you and for everybody is to contact oncor directly, its not that the representatives hate you and want your money and see you without power sleeping in the car...that is NOT the case, in fact sometimes they truly want to help but theres nothing they can do... they can not go in person and read the meter... and if the system shows what it shows... come´on.
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STREAM ENERGY IS A SHADY PROVIDER
Posted by on
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!! So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything... The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck, I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all. So I called them to get my contract info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL!! IF I DID THIS TO PEOPLE AT MY WORK I WOULD BE FIRED!! RUN RUN RUN!!
     
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MSCANTBEWRONG on 2009-08-05:
was there anything on the form that you filled out that stated you were signing up for the service?
Anonymous on 2009-08-05:
Contact the Texas Public Utilities Commission and see if they may be able to help you out with the billing issues.
I don't know if Stream Energy falls under their jurisdiction but you can find out when you call.
Soaring Consumer on 2009-08-05:
Don't pay them. If they send it to collections then you could send the collections agency a letter of dispute in certified mail. It is your opportunity to properly dispute the debt by an unbiased third party.

Also do the same thing Rob said.
DisputeTheCharges on 2009-08-05:
Collection agencies are very biased.
zxcvbnm on 2010-03-10:
isn't it funny... no one in Texas is home ...like NEVER, and they all have "small houses" and thay never turn the heater on... then why do you need the electricity for?
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Stream Energy is a ripoff
Posted by on
TEXAS -- Stream Energy is a joke. A former client persuaded me to switch to their electric service and when my contract expired last summer, they didn't bother to notify me and my rate went through the roof. When I called to complain, the customer service representative just laughed. I then locked into a 2 year rate plan which is now about 3 cents higher per KW hour than the going rate. Not only did they not return my email inquiring when my current plan was over and could I switch rates, but when I called today and talked to a supervisor, he was extremely unprofessional and totally unsympathetic. As a realtor, I'll instruct my clients not to switch to Stream and will do my best to tell everyone I know NOT to go with this company. They are the worst!
     
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PepperElf on 2009-07-01:
contact the ftc or a lawyer
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Early Termination Fee
Posted by on
DALLAS, TEXAS -- Had been with Stream Energy for about 4 years. Has a few issues, but really slight. Did everything according to the book, i. e., auto draft, renewed agreements, never late, average billing, etc. When shopping for better rates, Champion had fixed rate at 9.7 kWh. Paid the extra $7.25 to ensure that my meter read was read after my contract expired. The meter read came for days after my agreement with Stream expired. Stream charged me an Early Termination Fee of $250. I have filed a complaint with PUCT as sent Stream an email confirming my documentation of 14 months worth of notes of my agreement dates.

Stream appears to be an unethical company that may be hurting financially.

Look at Champion Energy instead.
     
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Horrible Customer Service
Posted by on
In an industry whose only real interaction with customers is the bill and customer service. They have won the race to the bottom.

They fought us for several months about readjusting the balance billing amount we were required to pay. We went a whole year after making our home much more energy efficient.

When my wife was speaking with her for the Nth time she was offered a lower monthly rate as part of correcting their dragging feet. What they did not tell her was that we were "signing up for another of service"

They send a disconnect notice if you are a few days past their due date. However they will not work with you to ensure your payment date works with your pay schedule.

I finally am able to switch, which I did, and now I got a call from Stream saying that I had to pay again today or have my service turned off.

I am always up to date with this worthless company but feel like a criminal from their service.

I would not wish these folks on my worst enemies.

You have been warned.
     
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David on 2011-07-21:
The thing is that when you call stream energy you need to ask twice for s supervisor so you can get transfer that's the way they handle their calls, also if you want to get reconnected the soonested they can do it is with a priority movin and it takes from 24 to 48 hrs.....
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Stream Energy Thievery
Posted by on
Rating: 1/51
DALLAS, TEXAS -- Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better of with PECO! Much better customer service.
     
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