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Rates That Keep Increasing
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

TEXAS -- In 1 month the rate they charge per kwh went from 0.0988 to 0.1087 per kwh. Ridiculous rates. My electric bill increased 100.00 because of this rate change. Most other suppliers change rates every couple of months. Will never switch back to Stream Energy Pa. Stay far away.

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Very Difficult Signing Up On The Site And When You Call Customer Service Had A Difficult Time As Well
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITHIUM, GEORGIA -- Trying to sign up "I want you to pay a deposit of $100 for your energy." Never heard of having to pay a deposit on energy. Very very very disappointed in your company.

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All around great! Saved lots of money!
StarStarStarStarStarBy -
Rating: 5/51

DALLAS, TEXAS -- A friend of mine who worked for Stream asked me to switch over to support his business and so I did and I was pleasantly surprised to find I saved lots of money on my energy bills. Before my friend told me, I didn't even know I could switch. Glad I did!

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Not A Happy Customer
By -

DALLAS, TEXAS -- I had an account with Stream Energy electric company but I canceled my account recently due to the bad customer service I received. I spent a lot of money with Stream Energy monthly. My bill ran me about 300.00 to 500.00 monthly but I never complained about the bill because I knew electric was something I needed and couldn't go without, so I paid my bill every month. It would be late every month but I paid the full amount monthly.

I got hung up on, interrupted when trying to talk, talked over, no respect at all and when trying to speak with managers, got hung up on over & over and some of the managers treated me the same way as the representatives did. The managers kept apologizing over and over and wasn't doing anything but making the situation worst, it wasn't a resolution to the problem because if it was I would still be a customer right now.

I am a collections representative myself and I don't treat my customers that way. I treat them with all the respect because I put myself in their shoes and treat them the way I would want to be treated. What do that tell you as a company for a customer to leave your company paying that amount of money per month. The bad thing about it, they wasn't trying to do anything to keep me as a customer. They was willing to let me walk right out of that door without trying to save my business, and that's what I did, walked right out that door into another company that customer service is what I expects because I had them before.

I will never recommend anyone to Stream Energy nor will I ever go back to that company as a customer. Some advice to your company, I hope you guys get yall stuff together because the way you guys customer service people are, yall are going to lose a lot of customers because no one wants to spend a lot of money with a company and nobody treats them with respect or appreciate them as a customer.

I would call in to try to make a payment arrangement on my bill when I was having a hard time paying my electric bill but they would not give me a payment arrangement because of a disconnection notice I got within a month but what do they expect, we are in a recession and people are having hard times right now.

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Stream Energy Is a Shady Provider
By -

DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!!

So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything. The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck. I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all.

So I called them to get my contact info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL. If I did this to people at my work I would be fired. Run run run!!

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Stream Disconnected My Service With an Agreement on File.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESQUITE, TEXAS -- I have an issue with "Stream Energy". This company has ill trained employees who advised me incorrectly, and misquoted my kilo rate per usage. I called into Stream customer service to request an extension on my bill. The customer service rep, ** told me that it was possible and that I had an extra 10 days to pay my bill that was past due. I was told that I needed to pay by the 22nd of October.

I woke up Thursday morning, the 18th of October with no ELECTRICITY, what the ** was going on? I called and was told that there was no agreement and I'm responsible for paying reconnection charges plus 2.95 for processing my payment by phone. I immediately asked for a supervisor, and was placed on indefinite hold, I called back, placed on hold, over, and over again. Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.

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Overcharged
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are. I had a simple transfer from the house I was moving out of, to the new address I was moving to. OK, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything.

For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month. So I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said "that's what the meter read." I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end. Now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!

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Be Sure to Look at the Dates of Compliments or Complaints
StarStarStarStarStarBy -
Rating: 5/51

BRIGANTINE, NEW JERSEY -- Although I noticed some negative reviews for Stream Energy in reading the discussions following them it seems often the person complaining didn't understand something about the process or how to accurately read their bill. When I had the chance to take advantage of energy deregulation to get a more competitive rate a friend introduced me to Stream Energy. The process to switch was fast and easy and can be done online or over the phone. I received a confirmation letter welcoming me as a new energy customer confirming the rate plan I had selected.

My previous utility continues to deliver the energy, read the meter, provides the only bill, and emergency service if there were an issue outside of my home. The only differences I see are a lower rate and both utility names on the bill now, one Stream for the generation and other Atlantic City Electric for the delivery. I pay Atlantic City Electric like I always have and they take care of payment to Stream.

I am saving money and helping a friend by being his energy customer, a bill I would pay anyway, and it is now less - thanks to him. I think sometimes some of the complaints on forums like these may be planted by competitors. The switch to Stream Energy was fast and free and I have had reliable service at a better price ever since.

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Why I Am Dropping Stream Energy
By -

The letter I wrote to Stream. When I first got my notification that my contract would be expiring, I went online to re-enroll. I noticed a. 05/therm discrepancy between what my paperwork stated as the rate and what the website stated as the rate. I called customer service to get clarification and was on hold for 40 minutes. I put the phone on speaker and continued to work but come on – 40 minutes? Listening to a recorded voice telling me how important customers are? Is the intent to frustrate customers to the point where they hang up and give up?

When a human finally came on the phone, the man could barely speak English and indicated that the prices had gone up since the letter was mailed and that the lower rate in my mailer couldn't be honored – I'd be renewed at the higher rate. I sent an email requesting further clarification and heard nothing back – nothing, nada, zip.

Another notification came in the mail yesterday, advertising the higher rate. Your website advertises the lower rate. I am not even going to elevate my blood pressure by dealing with your "customer service". You have lost a customer, one who intends to share my Stream "experience" with whoever will listen. Apparently my experience is not unique, a simple google search brings up hundreds of hits with people complaining about the God-awful customer service they experienced with Stream. "Stream Energy appreciates my business!" Yeah, right. Good riddance.

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Stream Energy Sucks!
By -

DALLAS, TEXAS -- My power was shut off by Stream Energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours?

By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very strong accent and I don't believe he was really even a manager or supervisor.

I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!

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Stream Energy Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 31 ratings and
68 reviews & complaints.
Contact Information:
Stream Energy
1950 N Stemmons Fwy, Suite 3000
Dallas, TX 75207
214-800-4500 (ph)
www.mystream.com
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