HOUSTON, TEXAS -- I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-create my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.
Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change - they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.
I called their customer service and was told the only way to Dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email - allowing enough time to enroll in the bank draft to avoid the future convenience fees.
ATLANTA GA -- I used Stream Energy because it was recommended by the apartment complex I moved into. Little did I know, it would be the worst customer service experience of my life. Sadly, this is not an over exaggeration. If you want to never talk to a real person, accrue outrageous expenses on your bill for no apparent reason, and be charged a service fee ON TOP OF the service they are already charging you for in order to pay your bill (if their wonky website actually lets you pay your bill -- or they decide to pick up the phone) then you want Stream Energy. Seriously, one of the worst decisions I have ever made. I hope/know this company will go under.
TEXAS -- First of all the payments were always very high, I felt like they were charging me more then they should have been. Secondly when we would move they would continue to charge us for the old place we lived in and I had to contact them several time and tell them I did not live there anymore and I wouldn't pay for someone else's electric bill. And lastly, when we decided to switch over to a different electric company, I talked to two different representatives, two separate times and they both told me I would be getting my down deposit of 150$ back.
So when the time came and went for me to be getting it back in the mail I emailed them and asked them why I hadn't gotten it and they told me I wouldn't be getting it back because it had been applied to a bill several months ago. Which was a lie. We were never late on a payment or anything so for them to make up that they had basically given us free energy one month is a complete load of crap. Never use Stream Energy because they will just screw you over the entire time and no matter how good of a customer you are, you won't be getting your deposit back.
DALLAS, TEXAS -- Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better of with PECO! Much better customer service.
DALLAS, TEXAS -- Turned power on for a friend in 2004 using Stream. He paid the bill for at least 5 years, he broke his leg had to move out to his moms in a different state. I called Stream told them the situation and gave them a forwarding address so I could pay the final bill. Got the bill and paid it. One month later I get an early termination bill for 250 dollars. Tried to resolve it but got nowhere even though we fulfilled the contract. Now it is still in collection, they will never get a dime out of me! I will not advise anyone to do business with this company.
DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped. Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer.
I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone through with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous! Thank God for Reliant!
ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away.
Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March). I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill...
It is impossible to have a conversation with anyone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake. How do we get Stream Energy investigated for dishonest billing. Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.
After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility. This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything.
Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.
SO -- you're at their mercy as to whether your issues ever get resolved or not. I believe that they are counting on a 'set-it-and-forget-it' mentality (i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal. RUN, do not walk, away from this company and find someone else to supply your gas!
DALLAS, TEXAS -- Stream Energy arbitrarily changed my account to not send me a billing by mail even though I did not authorize this change and had received paper billings by mail for the approximate 7 years I had used Stream power. When I finally got someone on the phone to discuss the matter, they were rude, could scarcely speak with any intelligence, promised to fax me a copy of my current bill and abruptly hung up on me.
A second call by me gave the same result. Also, they did not fax me the promised statement. Stream is very aggressive when soliciting new customers and will promise anything, but afterward, contacting them and communicating is impossible. They are rude, dishonest and are miserable to deal with.
HOUSTON, TEXAS -- I was a customer for over a year and in the process of moving. I called Stream Energy JUST to transfer my electricity. After I got to a 3rd representative I was then told about a "new" policy that makes me start my enrollment over, meaning new account number and EVERYTHING. She then said the policy started on the 20th of March and the public knows nothing about it until its a service they need.
After all my info was put in the system again, I was "REQUIRED " to pay a $250.00 deposit for something I already have, just needed it to be transferred!!! Watch out people, because I think they are trying to get over on people. I'm switching my service and it won't be with them EVER AGAIN!!! # Total RipOff