Stream Energy - Page 3

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1.6 out of 5, based on 24 ratings and
61 reviews & complaints.

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Dishonest Company
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I switched from Stream Energy to Georgia Natural Gas in February, as I was paying 3X more than GNG. I received a bill in March - paid it full, again in April paid it in full even though I was already paying GNG, and realized that Stream has simply made up the therms, and that the bill was fake - and hoped they would go away. Well no, in May I received another bill (remember I have no service with them from Feb and am paying GNG since March) I call and tell them that this is impossible as I do not have service with them for close on 3 months, after getting no joy decided to pay the bill and warned them that I would report them to the regulators if they sent another "fake"bill - I just received a June bill....

It is impossible to have a conversation with anone from Stream other than the customer "dis"service desk who can only see what they are reading off their screen that is clearly fake.

How do we get Stream Energy investigated for dishonest billing.

Anyone thinking of joining Stream - don't. They will continue billing you and sending a fake therm reading months after you are getting service from a different provider.
     
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Andy on 06/22/2012:
They will continue to send fake bills as long as you continue to pay them regardless of how often you tell them to stop. Stop paying bills you do not owe, make sure you have the proper documentation to prove of when you ended service and dispute all bills from that point. Do not pay them another dime.
snowman01 on 09/20/2012:
shiraz, I've been a stream energy customer for many years and have never been over billed. in fact, I have called their customer service with questions that technically have to do with my local electric/gas company that delivers the energy to my house and they have always been courteous and helpful...

They aren't the #1 Direct Energy company in the World by being deceitful...its cause they are the best...Thank you Stream Energy for your consistent service and attention!
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Worst customer service I've ever experienced
Posted by on
Rating: 1/51
After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility.

This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything. Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.

SO -- you're at their mercy as to whether your issues ever get resolved or not.

I believe that they are counting on a 'set-it-and-forget-it' mentality ( i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal.

RUN, do not walk, away from this company and find someone else to supply your gas!
     
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Poor customer relations and billing and collection practices
Posted by on
Rating: 1/51
DALLAS, TEXAS -- Stream Energy arbitrarily changed my account to not send me a billing by mail even though I did not authorize this change and had received paper billings by mail for the approximate 7 years I had used Stream power. When I finally got someone on the phone to discuss the matter, they were rude, could scarcely speak with any intelligence, promised to fax me a copy of my current bill and abruptly hung up on me. A second call by me gave the same result. Also, they did not fax me the promised statement. Stream is very aggressive when soliciting new customers and will promise anything, but afterward, contacting them and communicating is impossible. They are rude, dishonest and are miserable to deal with.
     
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Alain on 04/20/2012:
You can file a complaint with the Texas utility commission at http://www.puc.state.tx.us click on "Consumer' at the top left of the web page and also at https://www.oag.state.tx.us/consumer/complain.shtml
Joe on 04/20/2012:
Have you recently created an online account on their website??? then you should verify the personal settings at Profile>>>View recurring information... there should a marked option that says "Do no mail me printed invoices".... when creating an online acount, that setting is marked by default, but you can change it over there.... and whenever you call again CS, request a supervisor.... they can maybe waive the late fees if you explained them what happpened, or request an agent to send a ticket to esscalate the late fee dispute to have them credited on your account
Regards... Joe (Houston, 77023) actual stream customer
Andrea on 08/09/2012:
I am having the same problem in GA with Stream. They disconnected our service after I paid my bill through their online portal. I was given a confirmation #, but it did not register in their system and they turned off my gas without any notice. Their customer service reps (and I use that term loosely) are a joke. They can barely speak understandable English and give the wrong information. When I confronted them about due process in shutting off service, I was told they called me. I am at home all day and no call was made. This company is Horrible and I cannot wait for the contract to finish in 5 months. If you are looking at service through them, my advice is to look elsewhere and do it quickly. Customer Service is a JOKE!!!
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Very Disappointed
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I was a customer for over a year and in the process of moving. I called Stream Energy JUST to transfer my electricity. After I got to a 3rd representative I was then told about a "new" policy that makes me start my enrollment over meaning new account number and EVERYTHING. She then said the policy started on the 20th of March and the public knows nothing about it until its a service they need. After all my info was put in the system again, I was "REQUIRED " to pay a $250.00 deposit for something I already have, just needed it to be transferred!!!!!! Watch out people, because I think they are trying to get over on people....I'm switching my service and it won't be with them EVER AGAIN!!!!!! # Total RipOff
     
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BigAl on 03/28/2012:
They probably started this "new" policy in order to secure security deposits. You did not mention if your deposit would be returned after a years service if there are no late payments. If your deposit will be returned after 1 year I would not get too upset. If it will be kept indefinitely I would look for other providers.
Joe on 04/20/2012:
That policy has been recently discontinued.... you can now call them back, and they will still do a telephonic enrollment with you, but with no deposit... or you can switch to a different REP and they cannot charge you a CANCELLATION FEE since you are Moving out....
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Outrageous bills
Posted by on
DALLAS, TEXAS -- I want to say I am very angry as I got a bill in Jan 2011 for 247.00 and current rates was 1892 then received a bill in Feb 2011 and the bill double to $367.00 and the current rate was 886 how is this possible.

I would not recommend anyone to use this company as they are scammers and not worth it the long you are with them the higher your bill goes up.
     
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tnchuck100 on 01/24/2011:
I think I would need to see the printed bill to determine the problem.
trmn8r on 01/24/2011:
Is this an electric power bill? If so, the rate per kilowatt-hour is what you would be concerned about. Should be something between 7 cents and 25 cents, for example. Neither of the numbers 1892 or 886 makes sense to me.

Double $247 would be $494, a lot more than $367. Differences from month to month can be if your rates change (rare), difference in usage, or due to an estimated bill one month.

A few more details are needed to understand your complaint, I believe.
SteveWiginowski on 01/24/2011:
I think what is trying to be said is that 1892 was used for the first bill at $247.00 while 886 was used for the second bill at $367.00. I think what may have happened is that the $247 payment did not hit the account yet, which is why they show $367 total as being due. The invoice would be $120.00 by itself though. When I did some quick math, the numbers were close, so I figure that is what happened.

Although I'm not sure how you received something in Feb 2011 when it's still January 2011.
trmn8r on 01/24/2011:
Steve - I believe what you are suggesting is that if usage is assumed to be the same in two months, and the "rates" shown result in the bills shown, AND the first month was not paid, the numbers make sense.

I am inclined to agree, based on the numbers, with you. I have an additional one - the 1892 and 886 are really $.1892 and $.886 per kwh. That is a LOT of assumptions, but you made the numbers fit. I have to ask why the rate would plummet more than 50% from one month to the next.
SteveWiginowski on 01/24/2011:
The usage are the two different numbers given, 1892 and 886. So I did $247 divided by 1892. From there, I multiplied the answer by 886. The answer was $115.67. That $115.67 + $247 = 362.67. It's off by a little more than $4, but I believe is close enough to be what happened.
Anonymous on 01/24/2011:
Wow SteveWiginowski I'm impressed. Awesome insight.
trmn8r on 01/24/2011:
Oh, I see. The OP said "rate," and I got hung up on that because in your analysis it isn't - it is the number of kwh used. Sure, it results in the same conclusion since you are multiplying an equal unknown by the same number. Good work!

This would imply the OP simply didn't realize the previous month's payment was not credited. The $4 could be the late charge - surprised you didn't suggest that with your superior insight (:
SteveWiginowski on 01/24/2011:
I really should have thought of the late charge. With all of the invoices that I see daily at my job, and the late charges added in. I don't know how I forgot about that. I must have been thinkin too mathematically. If it is a late charge, my recommendation to the OP is to call up the company and ask them to waive it. Many companies will waive it.
olie on 01/24/2011:
Our electric jumps after Daylight Savings Time begins in November. It stays dark later in the morning, so we need more lights when we get ready in the mornings. It gets dark earlier, so we have to turn on lights earlier.

If you used holiday lighting, that would explain some of the extra usage.
awhilliard on 07/08/2013:
Don't do business with people you have to sign a contract with and you can't communicate with. and when friends ate always trying to hook you, are they friends?
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Stream energy :(
Posted by on
My family have been with this company for two years with no problem. We have never missed a payment since we have been with the company, until recently during the Christmas holidays we fell behind 160.00 and they cut our lights off. We tried to explain to customer service and the guy did not want to hear it. I can see if my bill was outstanding of 300+ dollars, and I would understand why!.My wife and I retired from the armed services and this never happen to us. I would not recommend this company to anyone.......160.00 do you believe that.
     
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Skye on 01/16/2011:
I know it's terrible they cut your power off, but you have to see it from their side. They gave you electricity, and they expect to be paid for it. When you started to fall behind, did you call them and try to work out a payment schedule? It's not personal, it's business.

Are there any agencies in your area, that help people who are having issues with being able to pay their electric bill? It might be something to look into.
FlitteringFirefly on 01/16/2011:
I can believe that. If you don't pay your bill, no matter how small you think it is, they will cut your power off. It is not the fault of the power company that you failed to pay your bill.
Starlord on 01/16/2011:
What if every customer were to fall behind $160, How could the power company stay in business? You contracted to pay for the electricity you used and then didn't pay. The company can fully expect to get paid for sevices rendered. While I thank you both for your service to the country, it has no bearing on this matter. I was a deputy sheriff, and no one has ever gone out of their way to thank me or give me anything above and beyond what any other citizen gets, I don't ask for or expect any special treatment. My old commission card and a buck and a half might get me a cup of coffee, and my badge might get me arrested for impersonating, but I served with pride.
Anonymous on 01/16/2011:
Most power companies can arrange a payment plan for you if your behind. Its up to you to work with them and take care of your business.
old fart on 01/16/2011:
I can't believe thaey cut you off for a lousy $160.
During the winter Consumers power works out an arrangement you can afford..
Anonymous on 01/16/2011:
I have only turned on the heat once this month doesn't get to cold here its in the 70s today. Last months electric bill was $20.
trmn8r on 01/16/2011:
You didn't pay your bill... You say you would understand if it had been $300, but how did you come up with that number? I am grateful for your service to the country, but what bearing do you believe it has on this matter?

You say you spoke with someone - have you arranged to pay and get it turned back on?
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Unreasonable service disconnect
Posted by on
DALLAS, TEXAS -- my opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened.., for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service. In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy I am through with you.
     
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Alain on 10/30/2010:
They never said it was a mistake or said they'd send you a corrected bill? That would be a good reason to go with someone else.
mlh513 on 06/09/2012:
Even though this is an old comment I am compelled to comment because information like this is completely false. Stream Energy CANNOT TURN ANYONE'S POWER OFF!!! The only provide the electricity. The incumbent utility shut off the service.
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Con Artists
Posted by on
DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!

Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my moms account or not!!You see, they charged her twenty five dollars per check plus an extra 5% on her next bill.

For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!
     
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awhilliard on 07/08/2013:
I am amazed @ the unprofessional audacity of those asking for information to which they have no right ~seriously? Send me a copy of your bank statement to prove you have $ in your account?
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Streams advertising is FALSE
Posted by on
DALLAS, TEXAS -- I have been with stream energy for the past 6 years. I recently signed up for a new "fixed rate" plan which was advertised as a great rate, 11.9. I will thrilled as my old rate ran 0.145. I received my bill today and was surprised that the new rate I signed up for was still at the old rate. when I called the customer service number I spoke with a young lady who sounded to be around 17. I was told that my annual usage was below 1099 kwh calculated annually and I will be charged the higher rate. SOME GREAT DEAL STREAM. IT'S WORTH IT TO ME TO PAY THE $250.00 TO BE RID OF YOU!

What a joke. they reel you in with these alleged deals only to take advantage of you in the end. good bye stream, I won't be missing you.
     
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Stream Energy Sucks!
Posted by on
DALLAS, TEXAS -- My power was shut off by stream energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours? By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very Strong accent and I don't believe he was really even a manager or supervisor. I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
     
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