DALLAS, TEXAS -- Stream Energy are thieves! Stay away from them. I've spent hundreds ($400-$500) of dollars more last winter than I would have with PECO. I thought I signed up for a 12 months fixed rate but they put me on a month to month after 6 months and of course there was "nothing they could do". For just the idea of maybe saving a couple of dollars it's definitely not worth switching. I'm better off with PECO! Much better customer service.
DALLAS, TEXAS -- A friend of mine who worked for Stream asked me to switch over to support his business and so I did and I was pleasantly surprised to find I saved lots of money on my energy bills. Before my friend told me, I didn't even know I could switch. Glad I did!
Hello again, this time I like to share a few recommendations for the next time you dial the customer service number on stream. First of all we everybody know from the beginning that you need help, and always for security purposes we need to verify the customer information. So, for the next time calling, if you say "you already know who I am, you don't need to check my information" honestly THAT'S WRONG and you are losing your time, it is the procedure and is part of our job. Imagine that you are with the doctor, and you just say "you already know, I'm sick give me those pills" without letting the doctor work.
Verifying customer information helps to update an old phone number, email or anything else AND be sure that nobody wants to access your personal information, a representative is taking care of the account and he need to keep all in order. Now, only the account holder or the spouse is authorized to dispute something on the account, if you are the friend WE ARE SORRY we can only give you basic information and that's it.
Sometimes the boyfriend is calling very upset, trying to defend his girlfriend or his uncle, screaming and not letting talk. That's not the solution. We want to solve the problem immediately but most of the times we need to look deeper on the account, SOMETHING IMPORTANT HERE!!! The only person who knows the consumption is YOU as a customer.
Every time that you call we need to search, and based on the training and experience along with technology (of course it is different from a representative to another) we can see what's going on. Sometimes it is really hard even for us, honestly if you say "WHY MY BILL IS SO HIGH?" is basically because you used more electricity or you have an estimated invoice (about estimated ill talk about it later).
Is better for you (and me) if we all get informed about how much electricity is using the new flat screen TV, the AC cooler, the fridge or maybe we had a party last weekend with loud music all night. I don't know and I don't care we need to pay what we used, sometimes I can't buy things for me because of my bills, this is normal and of course irritating most of the times.
Remember, by producing electricity we are using wind, water and solar resources and there is some gas emissions on the excavations, those ones are affecting so much our planet. If you're paying more for electricity is because WE NEED TO SAVE ELECTRICITY SO WE CAN SAVE OUR PLANET or at least for a little bit more, this is the KEY.
If somebody read this, I remind you this is only to be informative and is not under Stream Energy, I'm sharing my experiences focusing on help only. I do apologize but somebody needs to say things as they are, because believe it or not I care about it. Good bye, take care everybody.
TEXAS -- In 1 month the rate they charge per kwh went from 0.0988 to 0.1087 per kwh. Ridiculous rates. My electric bill increased 100.00 because of this rate change. Most other suppliers change rates every couple of months. Will never switch back to Stream Energy Pa. Stay far away.
DALLAS, TEXAS -- My power was shut off by Stream Energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going without heat. When I called them and made the payment and paid an extra $20 for them to turn it back on quicker they told me it could still be 24 to 48 hours. I think that is ridiculous and I know they have people on call and could have sent someone out right away. I mean why did I pay the extra $20 if they are going to wait 48 hours?
By that time all of my food will have gone bad and my child will be freezing cold. I called several times to try to get them out to my house sooner but they did not care. It was very frustrating because their customer service is horrible. They all have very strong accents and I could not understand what they were saying. I asked to speak with a manager and was hung up on the first time and then put on hold for 20 minutes the next time. The manager also had a very strong accent and I don't believe he was really even a manager or supervisor.
I asked to speak to his boss and he said there was nothing more anyone could do for me and I would just have to wait. Of course I was upset and was raising my voice so he told me he was going to hand up on me if I didn't calm down. I know that my bill was late but I've never had my power shut off for it being only 20 days late and without receiving a disconnection notice. If they would have called or emailed me before they shut it off this never would have happened. They are horrible and I would NEVER recommend them to anyone!
DALLAS, TEXAS -- I had an account with Stream Energy electric company but I canceled my account recently due to the bad customer service I received. I spent a lot of money with Stream Energy monthly. My bill ran me about 300.00 to 500.00 monthly but I never complained about the bill because I knew electric was something I needed and couldn't go without, so I paid my bill every month. It would be late every month but I paid the full amount monthly.
I got hung up on, interrupted when trying to talk, talked over, no respect at all and when trying to speak with managers, got hung up on over & over and some of the managers treated me the same way as the representatives did. The managers kept apologizing over and over and wasn't doing anything but making the situation worst, it wasn't a resolution to the problem because if it was I would still be a customer right now.
I am a collections representative myself and I don't treat my customers that way. I treat them with all the respect because I put myself in their shoes and treat them the way I would want to be treated. What do that tell you as a company for a customer to leave your company paying that amount of money per month. The bad thing about it, they wasn't trying to do anything to keep me as a customer. They was willing to let me walk right out of that door without trying to save my business, and that's what I did, walked right out that door into another company that customer service is what I expects because I had them before.
I will never recommend anyone to Stream Energy nor will I ever go back to that company as a customer. Some advice to your company, I hope you guys get yall stuff together because the way you guys customer service people are, yall are going to lose a lot of customers because no one wants to spend a lot of money with a company and nobody treats them with respect or appreciate them as a customer.
I would call in to try to make a payment arrangement on my bill when I was having a hard time paying my electric bill but they would not give me a payment arrangement because of a disconnection notice I got within a month but what do they expect, we are in a recession and people are having hard times right now.
DALLAS, TEXAS -- This is the worst company I have ever dealt with. I called them to get a rate and deposit QUOTE. I was told they could not give me a quote without going online and filling out a form with my information, so they could make sure they serviced my area and pull my credit to see if I would have to pay a deposit. So I did that while I was on the phone with them, it didn't take long. Then, after I did that, they transferred me to customer service. THEY SIGNED ME UP, UNBELIEVABLE!!
So I told them I just wanted a quote, and that I did not want their service, and they told me it would be 150 dollars to cancel! I was still on the same phone call, I hadn't gotten off the phone with them yet. I had no idea what my rate was or anything. The customer service was rude and they would not cancel the service that I didn't want. I was railroaded and now stuck. I live paycheck to paycheck, I had no money to cancel. So 3 weeks later, I still have never gotten anything in the mail, nothing at all.
So I called them to get my contact info so I could see what was going on. That's when they told me I had a late fee and they were sending a cancellation notice out!! It had not even been a month yet. I told her I never got the bill and how could it be 50 dollars for 1 week! I have a small one bedroom apt that I am rarely at. They were rude and now I have to pay a let fee or they will disconnect me and report to my credit and send it to a collection agency. RUN FROM THIS COMPANY, WHAT THEY ARE DOING SHOULD BE ILLEGAL. If I did this to people at my work I would be fired. Run run run!!
MESQUITE, TEXAS -- I have an issue with "Stream Energy". This company has ill trained employees who advised me incorrectly, and misquoted my kilo rate per usage. I called into Stream customer service to request an extension on my bill. The customer service rep, ** told me that it was possible and that I had an extra 10 days to pay my bill that was past due. I was told that I needed to pay by the 22nd of October.
I woke up Thursday morning, the 18th of October with no ELECTRICITY, what the ** was going on? I called and was told that there was no agreement and I'm responsible for paying reconnection charges plus 2.95 for processing my payment by phone. I immediately asked for a supervisor, and was placed on indefinite hold, I called back, placed on hold, over, and over again. Stream Energy needs to be investigated, this seems like a ploy to extort money out of their "valued" customers.
DALLAS, TEXAS -- Beware of Stream Energy, they are crooks, they're ripping people off by what they call cramming, adding more unknown charges on your bill and lying about what the meter readings are. I had a simple transfer from the house I was moving out of, to the new address I was moving to. OK, so I had two accounts, the old address and the new address. The old address, I told them to leave the account active for two weeks so I could have light and air while I was moving, which by the way was only on weekends and during the weekdays no one was there, lights off no air or anything.
For two weeks only on weekend I did my moving, so normally my bill was about $125.00 a month. So I finally got moved and they sent my bill from my old address. For two weeks they charged me $434.00 and said "that's what the meter read." I cussed all of them out and switched to someone else. Watch out for those crooks, they start you off good and then they rip you off in the end. Now my credit is bad until I pay that BS THEY CHARGED ME, LOOK OUT!