TEXAS -- I became a Stream customer about 2 months ago. I am now looking for an alternative and here is the reason why: We live on a very bad country road. The PO has stopped delivering our mail in May. In order to get our mail all the residents had to travel about 20 miles round trip to get their mail.
I, unfortunately have no transportation due to an estate case that I am involved in, so in order for me to have gotten my mail I had to find a way of getting there (a ride). Therefore, I was not getting my mail on time. We then put all our boxes at the end of the road so now we get mail. I still have to walk about a 1/4 of a mile to get it. I finally got my bills and nowhere on them stated that I was to be disconnected.
Yesterday, the 2nd of Sept, the truck was out in my driveway and I was told that I was to be disconnected then. Now I have a severely disabled husband. He requires cool conditions inside and oxygen 24/7. I even have a sign on the window. The men told me that I had to call my provider (Stream). I did and was told that it should have been disconnected on the 25th of Aug.
After waiting 20 minutes on hold I finally got to talk to someone. I explained the situation and all I got from him was there is nothing I can do about it. I told him that my husband is on life support and again I got the same response. I finally got so frustrated that I said "If my husband passes away because of no oxygen, I will send all the bills and sue you". I hung up while he was still talking. This is not the way to run a business. No compassion and respect, I'm changing.
NORTHAMPTON, PENNSYLVANIA -- I have been with Stream Energy for 3 years and I renewed in December for 12 months. I looked at my electric bill this month and noticed my Stream rate is much higher than my electric company's rate. When I called the customer service area they said I didn't renew my contract. Since I didn't write down the name of the person I spoke to in December they didn't do anything. I cancelled on the spot. This is a rip-off company in my opinion.I know I renewed because I only renewed for 12 months since that rate was lower. I am so angry, my electric bill is big enough without some company taking advantage of me. Do not go with this company.
Absolutely the worst customer service of any company I've ever dealt with. If you are lucky enough to get an actual person on the phone, you won't be able to understand them due to their heavy accent. They disconnect you if you complain or ask for a supervisor. The wait time is ridiculous. I spent 3 hours one day trying to get an answer to a simple question. I signed up with them as a favor to a friend that was selling them. He no longer sells it because he said it was a scam and didn't make any money off of it. He also said too many of his friends were complaining about their customer service. Save yourself the frustration and go with another provider.
Stream Energy has the most incompetent employees I think I have ever encountered. Not only is there a language barrier when you call the customer service line, they have no clue as to how to resolve customer complaints. I signed on to this service as a favor to a friend. Never will I do that again.
I received low rates for the first year and in the middle of the second contract I stopped receiving bills. I called their service center asking what I owed and they said I no longer had account with them and that it was common for service to be stolen by competitors. At the time I was assured that the problem would be resolved and I would receive my bill in the mail. Four months passed and several phone calls were made. The final answer was that I switched my service to another provider and they had proof.
I called that provider and they had no record of my name, social or driver's license. I finally called Oncor and they told me that my service was inadvertently dropped and they would fix the problem. When I received my bill, it was enormous and I hoped to receive some compensation and that was a pipe dream. This company does not care about people or service, it is merely a vehicle for multi-level marketing. DO NOT USE THEM! Avoid the frustration.
LAREDO, TEXAS -- I have been Stream Energy customer for 3 years. I never had any problems with them, EXCEPT that this company CHARGES ELECTRICITY TOO MUCH the norm! It's ridiculous! I guess it's my fault though. I have moved out of my parents house and this is the energy provider that was recommended to me. For a small 1 bedroom apartment, no TV, no washer, AC is on only 10hrs a day since I work a lot, and I paid no less than $85/month from this company!
I put up with it for 3 years until I saw my boyfriends electric bill: he had his pool pump running few hours every day, AC set at 75 degrees daily, 3 bedroom house, with washer and dryer being used weekly, TV every morning and he pays mostly around $150! I pay $200 during summer peak with this company! I hope this review helps with those first timers like me. This company will rip your wallet. Please don't make the same mistake as I did!
FORT WORTH, TEXAS -- I have spoken to 6 of their reps. The last three have all hung up on me and the third was silent when I finally got off hold and then hung up. I have been receiving renewal calls for about a two months I believe. I had spoken with two people and advised I would not be renewing, I was getting married June 6, 2015 and would no longer be living in Texas but was moving to NYC with my new husband. I asked about the process and they informed me not to worry that I was canceling within a month of my contract and I would not have to pay a cancellation fee.
Then I called to get my final bill on Fri June 12 and the representative informs me he is charging a $200 cancellation fee even though I explained the situation. Now I have called three times today and the phone just keeps getting mysteriously disconnected when the first young man said 4 times don't hang up (seemed odd) when I asked for a supervisor. He then hung up when he was "attempting to transfer me". Now I have called back three more times today and keep getting mysteriously disconnect.
NORCROSS, GEORGIA -- There are many gas companies in GA to choose from. I randomly was referred to this one. Never again! I've never left a review for any company, ever, but for this one I will. I had nothing but problems with them from the beginning. From the date they scheduled my "turning on the gas date" to issuing my refund which they've been working on for 2 months now, mind you they're completely paid. I owe them no debt, and also was never late paying my bill. I've spoken to many reps and supervisors and currently still waiting on my refund from my deposit. I advised them I work in customer service and I feel sorry for the rest of their clients who have or are dealing with any similar issues.
I also told them never again would I use their services. And I'm pretty forgiving but they just really pushed the limit with me. They schedule dates and don't tell you the correct info. They promise you your money back within a timely manner like most companies do and they failed completely. It's an absolute shame. Please if you have another option besides Stream Energy in GA please take it from someone who knows, do not go with them.
HOUSTON, TEXAS -- I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to recreate my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.
Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change - they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card. I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.
I called their customer service and was told the only way to Dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect. Maybe they should have considered their customers by sending a respectful email - allowing enough time to enroll in the bank draft to avoid the future convenience fees.
ATLANTA GA -- I used Stream Energy because it was recommended by the apartment complex I moved into. Little did I know, it would be the worst customer service experience of my life. Sadly, this is not an over exaggeration. If you want to never talk to a real person, accrue outrageous expenses on your bill for no apparent reason, and be charged a service fee ON TOP OF the service they are already charging you for in order to pay your bill (if their wonky website actually lets you pay your bill -- or they decide to pick up the phone) then you want Stream Energy. Seriously, one of the worst decisions I have ever made. I hope/know this company will go under.
DALLAS, TEXAS -- Bottom line… every single energy company has the exact same bad reviews. They can all be summed up by one sentence… "It's not my fault." If you sign a contract then put the date on your calendar and be a responsible consumer. When it's up, make another choice. Don't wait for someone to hold your hand.
I've had Stream for over 2 years and have saved an average of close to $200 a month. I let my contract expire once and yes, because Stream follows the law, I was put on a variable rate and my next bill was higher. Being a responsible consumer I immediately locked into another contract at a lower rate. I certainly didn't blame them for my mistake. There are no gimmicks with Stream and that's what I like. Simple, honest and great rates. I've saved a fortune.