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TD Bank is a Thief...Do NOT Bank There!!!
Posted by on
I have been a member first of Commerce Bank then unfortunately continued as TC Bank bough them out. Since Day one of being a member of TD Bank, I have nothing but problems with them. Their customer service is horrible and they do not know how to treat someone like a human being. We all make mistakes..it happens but apparently they DO NOT make mistakes. I have had many issues with their overdraft fees. The will make sure that they post your transactions from highest to lowest in order to fully benefit from any overdraft fees that they can squeeze out of you. This now causes a waterfall of overdraft fees until you are able to catch up with can be difficult in this economy. Not only that they apparently "hold" money for a transaction which has not even been processed yet. That is just insane!!! I use the online banking system on a daily basis in order to ensure that my account does not overdraw. Yes I have made mistakes and have owned up to those overdraft fees as I am human and it happens. Your bank statement online or in paper form is supposed to be a legal representation of what is in your account. Yet if you call TD bank and speak to a representative they will tell you something different. What they see on their computer screen in totally different than what you see in front of you. The order in which posts are made are in different orders and your balance is even different too. I have now been charged 5 overdraft fees for items that have NOT caused my account to overdraft due to one item that I openly admit did cause it to overdraft. Now how do you figure that one out? Well apparently even though my online banking statement showed that I have approx $5.00 in the account on Tuesday then on Wed the $27.00 that caused the overdraft came through I was actually already in the negative way before the 27.00 even posted. They so conveniently (and I say that with sarcasm) decided that they wanted to take out the 27.00 FIRST even though the 5 other transactions were done even before that 27.00 transaction even came through. Now I don't know about you but when I keep track of my banking I input my transactions in the order to which they were spent. NOT in the order that gives the bank the most profit. Now I am in the whole with the bank and when I spoke to them about it they just say that I am stupid and incompetent and that I need to pay better attention to my banking and that there is nothing that they can do for me. Well TD bank...all I have to say is Most Convenient Bank My A$$
     
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octoberraain12 on 2010-04-22:
If you bring in your check book register and show the bank where you had enough money in your account to cover your transactions then they would have to rebate your fees.
goduke on 2010-04-22:
I've never seen anything which suggests that the paper or online statement is a legal reprsentation of what's in the account. It's a legal representation of what items have been (1) presented to the bank and (2) paid by the bank, along with any credits. If there is a transaction out there that the bank doesn't know about (a check, for example), the bank can't possibly take that into account in their records.
bcd on 2010-04-22:
The order debits and checks are presented would not be a factor if you properly maintained a check register.
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Poor poor service
Posted by on
My husband and I are in the process of buying 2 condo units directly across the street from our restaurant in Newburyport Ma. TD was ready willing and able. Being a homeowner for over 30 years, excellent credit,
pay extra on first principal and putting 50% down. After 20 days of loan processing between Maine and Massachusetts TD locations the loan was turned down because the condo assoc. does not according to its attorney fill out bank questionaire's, they knew this on th 7th of Jan and told me on the 15 that all I needed was a letter confirming my child support and the down payment, nothing more was said about the questionaire until the20th. Very disappointed, branch level untrained, miscommunication between receiving, processing etc. Stay clear of TD Bank. Terrible TErrible service to someone who has done business with them for 15 years.
     
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Anonymous on 2010-01-21:
Shouldn't your complaint be against the condo association, who seems to have shot you down by not submitting a questionnaire? If a bank can't get the requisite paperwork, they can't write the loan.
jktshff1 on 2010-01-21:
Just a question, but why would the bank need a questionnaire filled out by the condo assoc unless they are on the loan?
Anonymous on 2010-01-21:
Things like: how many units, how many are owner occupied, how many are in foreclosure, things like that. In other words, the bank needs to determine that they aren't about to finance property that may not have the value to cover their investment. It's pretty standard.
jktshff1 on 2010-01-21:
Would not an appraisal from a third party cover that?
Anonymous on 2010-01-21:
Yeah seems like this complaint should be against the condo association. I've never tried getting a loan with them, but I bank with them and never had a problem. I love TD. Their hours are awsome.
moneybags on 2010-01-21:
I am a realtor and have sold many condos. This is very standard. Condo associations are required by mortgage underwriters to provide information regarding construction, roof and age, condo fee and what they cover, insurance coverage on the buildings, etc. This is to protect themselves as well as the customer.

Try to reapply for the mortgage and make an appointement with either the association president and/or manager. The form will either have to be mailed, emailed or faxed to the mortgage company. It's just part of the process and the denial of the loan was the fault of the condo association, NOT the bank!
jktshff1 on 2010-01-21:
Thanks
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Debit Card Fraud
Posted by on
My son and I have a joint checking account at TD Bank. My son's debit card was compromised. He filed a complaint, that was denied by TD Bank. They advised him to hire a private detective. Obviously, this was their way of brushing him off. He did everything they asked him to do, including filine a police report. They declined his case, implying that someone who knows him must have compromised his accounts. I plan to file a complaint with the OCC, but feel that will not make a difference with TD Bank. Is there any other agencies I can file a complaint? My son is willing to take this matter as far as he can, including legal actions, if he can get free legal assistance.
     
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goduke on 2009-11-25:
Your local bar association may have a service where your son can get an initial consultation about a matter for free or at a minimal cost. Many of the bar associations have such a service. Give them a call and ask about it.
Anonymous on 2009-11-25:
Banks are insured against this kind of loss, so for them to have denied the claim means that they had pretty good evidence that it was not a legitimate claim. You'd be amazed how many times someone will claim and rant and rave that they did not make a particular ATM withdrawal, until confronted with the photo that the machine takes each time a withdrawal is made. Before you get a lawyer involved, be absolutely sure that you are getting the whole story from your son.
misty13572002 on 2009-11-30:
It's so funny the same thing happened to me on November 21, 2009. Right now I'm still waiting to see what they say.
TamikoByrd on 2009-12-30:
This is horrible and I’m so upset and saddened by TD Bank that I want to scream. Banker it’s so strange that this is happening to you because almost the same exact thing is happening to me. I was the victim of Debit Card Fraud and after filing the Reg-E form on December 17 2009 I was assured by Bruce at the Fordham road branch that this type of fraud is easy to solve because they can pull the video from the ATM. I did everything they asked me to do including a police report. Yesterday I was told that my claim was denied because of some b.s guideline I spoke to Wendy Parent in the fraud department who basically told me that there is nothing they can do that they do not actually have the power to request the video from an ATM. That I would have to contact the precinct and the detective that filed my report and have them request to have the video pulled. I thought that was kind of strange but I trekked down to the Precinct again and was told that I was given misinformation that the people/institution investigating the claim has to be the one to request this because it would be a subpoena on the charges of grand larceny and it would have to go through the supreme court. I was floored I called back and left messages with Wendy Parent, M. Mooney (who’s on vacation) and Jenn Logan (also on vacation) I have gotten nothing. This is highly misleading to say the least. KenPopcorn they have nothing called evidence. It’s called screwing the general public into thinking that they actually give a rat’s ass what really happens to them. One would think it would be a fair practical resolution by having the video pulled and looking at it but as I was told if it was one of TD Banks own machine there would be no problem but since it is NOT it’s generally a hassle for them to go through and its time consuming and costly. If and when they look at the video they will see it wasn’t me and I would love to know who it was. Read this http://www.pirg.org/consumer/banks/debit/fact.htm
I’m filing a report with PIRG with the OCC and the Federal Reserve board. I’m also copying every single ceo and board member on my complaint starting with Stan Kadelski who is the vice president of debit card fraud investigation. If they can’t do anything to protect the consumer like look at a silly little video then what’s the point of having a Bank?
WHERE TO COMPLAIN: a) If you cannot resolve a debit-card related problem with your bank, you should write to:

Federal Reserve Board
Washington, DC 20551
b) In addition, send copies of your complaints to PIRG.
U.S. PIRG
218 D St. SE
Washington, DC 20003.
Phone 202-546-9707
E-mail: webmaster@pirg.org

Oh yeah read this it’s a letter from the OCC:
AL 2001-9
Advisory Letter
Subject: Electronic Fund Transfer Act--Investigations of
Unauthorized Transactions
Date: September 7, 2001

To: Chief Executive Officers and Compliance Officers
of National Banks and Federal Branches,
Department and Division Heads, and Examining
Personnel

This advisory letter reminds bank management of their
obligations under the Electronic Fund Transfer Act (EFTA)
and Regulation E. The OCC wishes to ensure that national
banks fully comply with the EFTA's error resolution
requirements and that they conduct adequate investigations
of claims of unauthorized transactions.

The purpose of this advisory letter is to assist banks in
addressing the compliance and reputation risks of
inadequate investigations under Regulation E. Regulation
E requires financial institutions to investigate promptly
errors that occur as a result of electronic fund transfers,
including unauthorized transactions (12 CFR 205.11).
Section 909(b) of the EFTA establishes that the burden of
proof is on the financial institution to show that the
transaction was authorized. Conducting good faith,
reasonable investigations can help national banks satisfy
this burden of proof. The OCC notes that the EFTA
provides for treble damages in legal actions filed by
consumers if certain factual circumstances are present.

The OCC is concerned that some banks may be rejecting
claims of unauthorized transactions solely because the
customer's Automated Teller Machine (ATM) card or debit
card and personal identification number (PIN) were used
in the transaction, and the customer supplied no
information indicating that the card or PIN was
misappropriated. These facts alone may be insufficient
to establish that a transaction was authorized because
fraudulent means may have been used to obtain the
customer's account number, card, or PIN. For instance,
the customer may have been a victim of "shoulder
surfing," a practice used by criminals to obtain account
or card numbers or PINs by observing customer transactions.
Therefore, banks cannot assume that they have satisfied
their duty to investigate simply by concluding that the
customer's debit card and PIN were used in the
transaction at issue. Rather, banks must take steps to
investigate whether there are indications that
unauthorized use occurred.

To assist national banks in complying with EFTA and
Regulation E error resolution procedures, the OCC has
compiled a list of actions banks may take to help
determine whether a transaction was authorized. A
reasonable investigation under Regulation E might include
review of one or more of the following items:

• Documentation or written, signed statements provided by
the customer.
• Historical information on the customer's pattern of use
(e.g., time, frequency, location, and types and amounts
of transactions).
• Location of the transaction in relation to the customer's
residence, place of business, or normal shopping
locations.
• Customer's location at the time of the unauthorized
transaction.
• Problems reported by other customers regarding the
access device or ATM.
• Signature information on point of sale transactions.
• Police reports, if available.
• Film from security cameras, if available.

A national bank's duty to investigate errors is triggered
by any oral or written notice from a consumer that
satisfies 12 CFR 205.11(b). This section requires the
consumer to report an error no later than 60 days after
the institution sends the periodic statement or provides
the passbook documentation on which the alleged error is
first reflected. Additionally, the consumer must give
the institution sufficient information to identify the
consumer's name and account number. The consumer must
also indicate why he or she believes an error occurred
and, to the extent possible, the type, date, and amount
of the error. The institution may request a written,
signed statement relating to a notice of error, but it
may not delay initiating or completing an investigation
pending receipt of the statement (12 CFR Part 205,
Supplement I, Official Staff Interpretations,
11(b)(1) -- 2). A national bank may request a customer's
reasonable cooperation in any such investigation.
However, it may not deny a claim of error based solely on
the cardholder's failure to comply with such a request.

The institution is generally required to determine whether
an error occurred within 10 business days and report to
the consumer within 3 business days of completing the
investigation. If the institution cannot complete the
investigation within 10 business days, it may take up to
45 days to complete its investigation if it provisionally
credits the account within 10 business days. The
institution has 1 business day after determining that an
error occurred to correct the error. If the institution
finds that no error occurred, it must give the consumer
a written explanation of its findings.

If you have any questions regarding this advisory letter,
you may contact your supervisory office or the Community
and Consumer Policy Division at 202-874-4428.




_______________________________
Ralph E. Sharpe
Deputy Comptroller
Community and Consumer Policy


Joe on 2013-09-24:
We have two different TD Bank Visa Debit cards in our home. The first was comprimised about one month ago by someone in Maryland. This week our second card was comprimised in Texas. TD handled the first card promptly, I'm waiting to see how they handle the latest before I take my business someplace else.
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This bank is the worst
Posted by on
My husband and I have had more than our share of issues with this bank. I must say that reading all of these complaints makes me beyond frustrated. I wish that we had checked a website like this before going to TD Bank before we opened our accounts there. That being said, here is a little piece of our story.

My husband works 2 jobs in order for me to be able stay home with our children. He got paid weekly from his primary job, and bi-weekly from his per diem job. Every time his direct deposit went in, it seemed that we were overdrawn. Some of these might have been our fault, but for the most part after reviewing our account history, it occurred to me that transactions were being manipulated, thus causing us to overdraft. When I questioned a customer service representative about this, they flat out lied, and told me that was not the case.
This went on for about 2 months, and then I noticed some fraudulent charges from my debit card. I went down to the bank, and reported them and filled out all the required paperwork, and they indicated to me that all charges from this fraudulent vendor would have a "hold" put on them, and not be allowed to clear my account. 48 hours later there was another charge from this vendor, and I was assesed 345.00 in overdraft fees, as this charge caused my account to be overdrawn. When I went into the local branch where I filled out the fraud paperwork, they told me they could only refund half of the fees. I said, " Basically you are telling me that this vendor is stealing my money, and now so are you???" I could not believe that this was happening, and I refused to put another penny into the account to cover the charges, so now we are in a situation that we cannot open another account anywhere, because we owe TD Bank the money that they stole from us to begin with.
Whatever you do, if you are considering opening an account with them, DON'T!!!! You will end up losing more of your own money, so that they can get their big fat paychecks.
     
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yoke on 2009-10-22:
Did you file a police report about the fraud charges?
JR in Orlando on 2009-10-22:
Did they say why only half the nsf fees can be refunded? Perhaps the bank thinks there is a reason unrelated to the fraud, e.g. $100 in account, $50.00 fraud, $150 dollars legitimate debits. Thus your account would be overdrawn with the $150 in charges, regardless of the fraud. I would go back over your account and take proof down to them, that without this fraud NO OVERDRAFT would have occurred. If so, it all should be refunded.

Also in filing a complaint in the future, I would leave out irrelevant facts, e.g. bounced checks and manipulated posting.
CrazyRedHead on 2009-10-23:
Did you call or contact the vendor to find out what is happening? Other than the fraudulent charges do you keep a checking register in order to keep track of what you have coming in and going out. I know a checking register won't help when it comes to fraudulent charges. This doesn't sound like the fault of the bank, they are only following there policies and procedures. The real blame seems to lie with that vendor.
octoberraain12 on 2009-11-20:
If it was fraud then that is not your fault, but as far as the bank munipulating your transactions, if you had enough money to cover every transaction that you made, then the order in which the bank put them in would not matter. I do not agree with the dollar amount that the bank charges, but the simple way to avoid it is, if you don't have it don't spend it!!!
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TD Banknorth - Stay Away - Far Away
Posted by on
I have been a victim of TD Bank as well. I signed up for free checking w/ no minimum balance, and then low and behold they change the rules. That is not the contract I signed up for. If they had at least informed me I would have closed out the account before I had fees that I had no knowledge of put me in the negative on this account I hardly ever use. It is used for specific purposes. I have also had money stolen for OD fees when there was actually a balance to cover any activity. I have had quite enough.

I did not realize and should have, that TD Banknorth is a Canadian Corporation. I have a practice of only doing business with American companies and corporations – not that they are any better these days. The American consumer has become so complacent and apathetic, allowing these companies to treat us a door mats. This consumer says not anymore.

Banknorth lost a lawsuit back in April, costing them $50 million; perhaps this is why they have begun these predatory practices. They would have been far better off to not conduct business in such a way that it put them in the position to lose such a lawsuit.

For all of you complaining on this and other boards – do more. Email everyone on your contact list; tell everyone you know to beware. Complain to the FDIC, BBB and AG if applicable. Bad word of mouth can be very damning to a company. Email everyone in the company that you can. Call everyone in the company that you can. Do not take no for an answer – you can and should fight back. By calling executives and the like you are costing the bank money. These people are highly paid and the time spent with dissatisfied customers is time away from what they consider more important business, business that generates high revenue for the bank.

Below are email addresses for executives of TD Bank. I will be posting some Blackberry and office numbers of these executives in a few days. Call them, bother them, cost them money – after all they are taking yours. Stop being a victim!

Bharat Masrani ; cheryl cornish ; Cheryl Cornish ; fred graziano ; kathy brown ; robert falese ; stephen boyle ; william ryan

I will be more than happy to post their blackberry and office phone numbers in the next few days - check back.
     
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Anonymous on 2009-09-02:
What rules did they change for your free checking account?

Ponie on 2009-09-02:
Probably:
1) Assigned minimum balance
2) Assigned inactivity fee
'That is not the contract I signed up for.' Pull it out and read it, in addition to any subsequent notices you received. Somewhere--usually near the very end--is a statement something to the effect that 'these terms and conditions are subject to change at any time.' If they're changed, you're notified. But you won't see it if you just throw it away when received.
If you publish all those addresses and phone numbers you mentioned, do you really think consumers who read their mail are going to do what you ask? I think not. And before I'm accused--no, I do not work for TD Banknorth.
goduke on 2009-09-03:
But without TD Banknorth, where would the Celtics and Bruins play?
Anonymous on 2009-09-03:
Most free accounts that do not require a minimum balance usually require some type of regular direct deposit. If you hardly ever use this account and there wasn't any direct deposits to it, you would be charged a fee.

There may have been a balance to cover your debits but was it the running balance or the available balance?
CrazyRedHead on 2009-09-03:
I have a free checking account, but I have to keep a direct deposit going monthly.
jenjenn on 2009-09-03:
If you have Banknorth, around May you would have received a large envelope with them with the current accounts you have and how they would be effected. You would have been offered a few other accounts to transfer to. They've been bought out and you have to play by the new rules. If not, then close out your account and be done with it. I've had this bank for years and never had a problem with them, well, probably because I don't write checks my ass can't cash!
Anonymous on 2009-09-03:
Wow, wouldn't it be nice if in our personal business dealings we could change the terms and conditions at anytime and not only that but to have those who are harmed by those ever changing terms and conditions stand up and defend such practices. That would be sweet.
jenjenn on 2009-09-03:
You can...you are your own destiny.
sambx on 2009-09-03:
I know very well what the terms were when I signed up and they were exactly what I said they were, no minimum balance, no fee checking, which was the basis for their advertising. I have other accounts with this bank as well. And to the crude person - I don't write checks that are not covered by actual cash. Before you all jump to conclusions you should check the many other complaints out there for the very same thing. For people who complain and don't take actions, such as those I suggest, then do not complain, because you will continue to be taken advantage of.
jenjenn on 2009-09-04:
Clearly your terms changed and you didn't bother to keep up on it. Get over yourself about the check cashing thing - was that directed at you? No...it was a statement about my own personal banking. THANK YOU.
Anonymous on 2009-09-15:
Sam, you didn't win. The paid you to shut up. Nothing is changed, and nothing will be changed because you made yourself a PITA. Next time you overdraw, you'll get fees, count on it. Their good will only goes so far. Those emails go to some low level administrative assistant, who files them as they see fit, usually the circular file. I can guarantee you that you do not have the real email of any of them, nor are you likely to ever get it.
Slimjim on 2009-09-17:
Sam, you can't post people's personal cell phones or info here. Only intended designated customer contact info for the company.
watch dog on 2010-01-12:
pony has over 5120 posts so if it means anything she is on almost every site so she must know it all by know or is still learning. She is great at judging or is she. Most banks do send those letters but we are a trusting society and trust banks and institutions and that's why we lost our way they took advantage of our good nature and that we don't have time in our busy schedules to look at everything and slipped these by us and yes its wrong and its wrong for pony to judge the elderly on ss. They don't get much. I work in social services and I hope she has to come by my office someday. I will remind her there is no 5 dollar raises even if it would cover a loaf of bread or a gallon of milk for these poor people. She is not alway right so think and watch these industies have stolen from the people and I hope they get levied with a big tax on there bonuses
Ponie on 2010-01-13:
watchdog, perhaps the reason I have 'over 5120 posts' (thanks for counting--always wondered how many I had), is that I've been a registered member of M3C for quite a while. I didn't just register and in one day post three slams against banks. We have very diverse subjects on the forum and I share my experiences/opinions on those with which I feel I can add something.

I'd rather have messages to me posted so all can see. If the members have any interest, this is what you sent me: '...seems like you have a neg comment for everyone who has a banking problem do you have a day job if not you should look up laws and then comment on other people and the rules just a little tip I did notice you have like 5120 comments on to date not trying to judge but you are neg to the people who have had problems...' Please do not send me any more messages.

I chuckle at your use of pronouns. When in middle school, a buddy of mine and I dressed up in his older sister's clothes for Halloween. The heels made it difficult to walk, the earrings pinched our ears, and the lipstick was hard to wash off. We haven't tried it since.

I suppose I could trash talk, too, but why bother....
Slimjim on 2010-01-13:
You got a love letter from watchdog too huh ponie? I got one straighten my arse out and I don't even know from what.
Ponie on 2010-01-13:
Yeah, Slim. I got a real tongue lashing. Guess I better go out and look for a day job.
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TD Banknorth Shifts Your Transactions In Order To Charge More Overdraft Fees
Posted by on
CONCORD, NEW HAMPSHIRE -- For several months I have incurred approximately $2000 in overdraft fees. The bank insisted that I use my check register rather than rely on my online banking. Since then I have collected every receipt and kept a "register" on Quicken as well as balancing all check registers, and comparing to my account online. All has gone better, until today. Before I went to bed last night I checked my online account (knowing it agreed with my Quicken register. Five items had cleared leaving a balance of $519. I ordered online an item for $578 knowing it would not clear until today when my husband's direct deposit would clear. When I looked at my account online today I had "pending" transactions which included my item for $578, my husband's direct deposit for over $1000, and unbelievably an overdraft fee for $70. I screamed and then proceeded to call the bank. Speaking with a supervisor it was explained to me that even though the vendor had not received his $578 it was still promised to him and therefore shown as being taken out of the account, however, it was in PENDING. So, I continued to ask why the $70 overdraft fee when only one item was overdrawn. Her response was that bank policy states that the largest amount posted for that date gets deducted from the balance first. Now I am really outraged because they choose where to deduct the larger dollar amount resulting in more overdraft charges.

This is definitely a game they are playing with my money. It makes me wonder how many of the $2000 charges I received were because of the stealing they do by playing with our money. I am now looking for a new bank. We have six accounts with this bank.
     
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madconsumer on 2009-02-06:
"I ordered online an item for $578 knowing it would not clear until today when my husband's direct deposit would clear."

days of floating paymnets is over. all online transactions are secured immediately, not the next day when the direct deposit goes in.
yoke on 2009-02-06:
You knowingly charged something onto your account that you know you did not have the funds for and yet you want to blame the bank?
old fart on 2009-02-06:
The bank isn't "playing games" with your money... YOU ARE!
jesma42 on 2009-07-19:
And these are the things I have to deal with everyday!!!!!! I love my job!!!
watch dog on 2010-01-12:
my husband military direct deposit was floating yes floating it was supposed to go in imediatly and td floated and admit the see it and it is there its floating yet they bounced cks with the money in there bank I agree they are deceptive in there practices I asked at 7 am if there was a problem with the acct they said oh no and I added extra money just in case something came in so I had more than enough in acct they didn't post the transfer from one act to another they held it and bounce the acct and took all the money I deposited called it a dept authorization I called and they fixed it and called it a acct fee reinversment so they are playing fee games and they are unfair. I have had an acct for 40yrs with the original bank and my great grandparents were founding depositor's of Andover saving the community saving which TD hostile take over and the fees and shady policies so the persons right they are out to take your money
PepperElf on 2010-01-12:
yeah floating checks isn't good
these days you're more apt to have that practice bite you in the butt

cos if you're writing checks and actually floating them then you know you're writing a check without the immediate funds to cover the check.
Anonymous on 2010-01-12:
Your bank clears your direct deposit when the funds are released by the depositor. My DD goes in on Wednesday night, my payday is Thursday. I can not use my money until Thursday. It shows pending on Wednesday. If I use my card on Wednesday, I get a fee and rightly so.

STOP spending BEFORE your deposit clears and you will have no problem.
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Charged overdraft after assuring me the wouldn't
Posted by on
GREENFIELD, MASSACHUSETTS -- A couple months ago and TD took a large overdraft fee from me. I wasn't aware they would allow me to overdraw my account since this is a DEBIT card which should only allow me to withdraw or use cash I actually have (I lost my well-paying job and after being unable to find new employment I enrolled in college. My 3 special needs children-2 autistic, 1 with global delays-and I began living on their measly SSI payments which are less than welfare pays). I unknowingly overdrew my account (because a company I had ordered something through had mistakenly taken 2 shipping fees and, although I canceled the order it was charged anyway). I immediately called TD BankNorth about closing my account but they refunded the overdrawn money so I kept my account BUT not before I was assured this would not happen again (you can supposedly opt-out of this "loan" and your card should be denied if funds are unavailable). I made it clear I wanted them to refuse any spending beyond what I actually had in my account. This month I again unknowingly overdrew my account and was charged outrageous fees on 4 occasions totaling over $250 (well over the $5+ I withdrew). I received 1 overdraft notice on 5/31, I replaced the overdrawn money within 24 hours, then 3 more fees were made with no further notices about being overdrawn, despite the fact that I had deposited the amount I was overdrawn. The fees totaled over 1/5 of the money we live on each month (2/3 of which goes to my mortgage). To add to this, the "snake" lady I talked to at the bank was cold, heartless and extremely rude. Fortunately I joined a credit union today with a $2 overdraft fee which is how it should be AND you can opt out of overdraft so that your card is denied instead of having loan forced on you without consent. Overdraft fees were as follows: $56 on 5/31 (the day I received an overdraft notice, the next day almost $1200 was deposited in my account and this overdraft fee was paid automatically), $84 on 6/16, $84 on 6/19 and $28 on 6/20 (I received my 2nd overdraft notice today). I would like to add, I have never overdrawn my accounts before this year in the 15+ years I've been banking but I'm going through the most difficult time of my entire life currently, the job market in my area is terrible without a degree (which is what I'm trying to achieve). TD BankNorth obviously cares little about its customers and prefers to rape people like myself in their pursuit of financial gain. Their business practices are very fraudulent. After some investigating I discovered that these outrageous overdraft fees being charged are due to a loophole in a Federal Law that many people have been trying to change because it actually hurts banks, consumers and the economy. For more info on this subject go to your favorite search engine and search for loophole+overdraft+fees (I believe it's called a bounce-loan). And to those personally attacking me (I'm "stupid")I'm getting A's and B's in college and plan on beginning my RN courses January '08. You obviously have low self esteem and need to pick on others to boost your own morale. Oh, and LOL I was not fired from my last job, I was actually a very good employee (and I have all the stupid company logo rewards for exemplary service to prove it). I took a buyout because of threats that our office may close if the high paid employees didn't leave to make room for the new lower pay the union had worked out with the company. I had never been so much as reprimanded and would probably still be there if I hadn't quit (if the office is still open). About 1/4 of the high paid employees in our office took the buyout, but thanks for your public declaration of ignorance. That's always fun to see :P
     
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Doc J on 2006-06-20:
Writing checks or processing debits while knowing that there are insufficient funds in an account is wrong and usually illegal. "Overdraft" protection is not a system of "emergency loans" for the "downtrodden". Anyone in college should be able to balance a checkbook. It used to be taught in Jr High. That you cannot keep track of your funds is likely more a factor in your inability to find employement than is your lack of a degree. Last I checked, colleges do not confer "common sense". I fatigue when posters use children and/or disabilities as "weapons" in their complaints. Such, problems are like anuses...everybody has at least one. Good luck on your journey.
dmjar863 on 2006-06-20:
When I was teenager I bounced an ATM withdrawal, when I went to the bank to ask how this was possible she said ATM balance does not reflect real balance (then why does it give you an option to find out what your balance is) Well I paid the 15 bucks and chalked it up to life experience and haven’t overdrawn my account since.
Anonymous on 2006-06-20:
Doc is right, a little harsh but absolutely right. I know you didn't come for a lecture but when you post publicly you take your chances. When I was younger I was terrible with money. It was a different time – The penalties weren't so harsh and the opportunity to slit your own wrist weren't so readily available. Those days are gone. Today the poor money managers and irresponsible are doomed to be devoured by the money sharks. I don't agree with the current climate but it is what it is. I raise a child with Asperger's Syndrome so I can empathize but it's no excuse. I would suggest quicken and 15 minutes a day (everyday) devoted to your finances. It's not brain surgery and when you start paying attention to your money and where your money's going then usually common sense kicks in and the dividends roll in for years to come. Good Luck!
Anonymous on 2006-06-20:
Previous poster's well done. KandeG75, first of all you write well, stop saying "being unable to find new employment," and say "I can find another well paying job"
The employment agency in your area is a start or http://maine.craigslist.org you'll survive. "First I was afraid, I was petrified, Kept thinking I could never live without you by my side" Oh sorry, understanding the plight with your children, have you considered talking to a Social Worker. On you credit union changes, good. But you might also want to start a savings account try and save $5.00 at least. If all else fails go to
http://clarkhoward.com/inside/ask_team_clark.html
S T A Y In S C H O O L and most of all good luck. Who say's life ain't a bowl of cherries?
CrazyRedHead on 2006-06-20:
Sounds like someone cannot balance there checking account. Your account register is used to deduct what you use against what you have and when that balance shows 0 you stop spending. The bank does't automatically know when you write a check. I hope you arn't using the telephone automated system or the ATM system to acquire your balances. The computers are set up to monitor this and they have no feelings or compassion to your situation.
tander on 2006-06-21:
I don't care for that either, people who use their children as excuses when they get into a financial bind. If you write checks on an account that doesn't have money in it, or use the ATM with not enough funds in your account, they are going to charge you overdraft fees, and if you don't get the money in before the cut off date,then you will have more fees to pay, but you would think that after being stuck with overdraft fees you wouldn't do it anymore.
Ponie on 2006-06-21:
No sympathy from this corner! I can't imagine how you landed a 'well-paying job' if you don't know how to add, subtract, etc. It doesn't matter what type card you're using, if you don't have the money in your account to cover your expenditures--you're charged overdraft fees. I doesn't matter that you covered the shortfall within 24 hours. Banks aren't in the business of lending you money (which is really what they did) without charging you. I agree overdraft charges are pretty high but that's the reason 99.9% of consumers don't spend more than they have. Of course when you had that well-paying job, you put away some of your $$$ for that proverbial rainy day that a lot of us encounter, didn't you? Twenty years from now, show this complaint to your children and see how they feel about your using them as an 'excuse!' Most of us have our burdens in life, but we don't lean on them to achieve the usual 'the world owes me a living.'
rhondam718732 on 2006-06-21:
WOW...how demeaning, insensitive and downright rude these comments have been. Raising not just 1 but 3 "special needs" children would more than likely take the wind out of MOST poeples' sails. At the end of each day if you kept a roof over your head, food in your family's bellies and shared a laugh or two, that's a successful man. Yes it is a responsibility to balance your account so that you know when you are going to overdraw...however, some things in life HAVE to be more impt than sitting there pouring over Quicken each day. This poster is expressing his frustrations with the AMOUNT of fees not necessarily that they were assessed. And I concur 100%. I checked and my bank charges $35 each non-payment plus $10 a day for being negative. Yes they are entitled to fees, but as credit unions only charge minimally...the big banks soak up all they can... I"M HEADING TO MY LOCAL CREDIT UNION.
goff on 2006-11-13:
Yeah, these comments are brutal! You folks are stating the obvious, however consider what happened to my wife tonight.... She knew she had $x in two different bank accounts. She brought items to register at Coscos and specifically told the cachier to debit $x amount on one card and the remaining on the other. Well, she rung up the first card, then told my wife that she had put the total amount on one debit card that we KNEW did not have enough funds to cover the amount. Outraged, my wife complained to the cashier AND the service desk and they told her because it was debit, that there was NOTHING they could do. So needless to say, we will be hit with a $30 overdraft fee! Gee... here is a concept- If you use a debit card, and you don't have the funds to cover it, they WHY IS IT APPROVED????? We can land little rovers on Mars, but we can't electronically figure out how much someone has in their bank account? Personally, I understand this posters frustrations and I think you all need to look at this differently.
Carboran on 2007-04-29:
I apologize for all the rude comments before me. While, I have nothing to add about TD Banknorth, I want to compliment you for trying to do your best with such a hard situation and trying to improve yourself by going to college. Good luck, my friend
mbacan on 2007-08-12:
I cannot believe how insensitive these people are - please don't let their ingorance and opinions bother you. I'm sure most of the negative responders are young inexperienced kids that really have no idea how tough life can be (especially taking care of special needs kids) children). If there's one thing in life I have learned - at the ripe young age of 45, is that 80% of folks in the world suck (I'm sure you've heard of the 80/20 rule). To all negative responders: Did you all miss the part that said "that $ was taken out mistakenly for shipping costs", etc? Also, if I am correct in my conclusion that most of you are young, there is an 80% chance that you will encounter some tough times in life. This year alone, there will be 7 million people that loose their homes to foreclosure. Unemployment is NOT 5% as they tell you as the stats do not count people out of work just folks collecting unemployemnt. I do not wish any hardship on anyone, just don't be such asses about something you don't completely understand. Great response by responder that stated that taking care of 3 special needs kids would drain most people - your are absolutely right. To the original poster; You are a VERY strong person to be able to do this - NOT many people could. I take my hat off to you and will tell you that things WILL get better - don't give up and keep fighting! Best of Luck, Carlos
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Deposit My Money in Wrong Account
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Rating: 1/51
WILLINGBORO, NEW JERSEY -- I had tax return which was sent directly to my account from IRS but because of my accountant mistake he put my account number wrong so the bank put the money in somebody else account.Now the bank is saying they cannot do any thing and IRS is saying it's federal law that the bank cannot deposit any government check or transfer without checking account number and the name of the account holder but the bank deposit the money just by the account number. They did not even bother double checking if the name matches the account.
     
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spiderman2 on 2012-06-08:
I think your accountant needs to resolve this for you as he is the one who made the mistake. I hope you notified him or her immediately and let the accountant sort out this mess.
unhappy999 on 2012-06-08:
I agree you should go back to the accountant and get him to get your money back. In the future, even when someone else does your taxes, there are certain things you need to ensure are correct before your sign or submit your return, your account number being the most important if you are due a refund.
SteveWiginowski on 2012-06-08:
As others said, go after your accountant. While the names may not match, banks may not be completely able to determine if it's in the wrong spot or not as people may have alternate names in which checks can be cashed (businesses, for example, can have different names on checks that they cash). The accountant should have shown you the paperwork before he submitted it, hopefully he will in the future (if he's still your accountant) so you can double check the information.
yoke on 2012-06-09:
This is the accountants mistake and not the banks mistake. What has the accountant done to remedy the situation?
Cwazychicken on 2012-06-10:
did the accountant get sneaky and put it into his account? I don't see how the bank is at fault. Banks never make this kind of random mistake. The accountant seems fishy!

And if the accountant messed up, does he have the account number he gave? if so, he may have to clear it up himself.
trmn8r on 2012-06-10:
The OP said that the accountant made a mistake in the account number. So no, I don't think the accountant got "sneaky", I think he screwed up. They do that a lot on tax returns, which is why it is good to review their work.
Cwazychicken on 2012-06-10:
ah I see, well I hope it gets fixed either way!@
tsoun on 2014-02-25:
I am facing the same dilemma. The account entered the wrong account information so I never got my tax refund. I called back several times but the office direct my calls to the office manager who was not helpful at all. She made no attempt to try to rectify this error and assured me that my personal financial institution will reject any IRS check, if the social security number does not match. I was stupid and naive yo waited so long and believe her. Nothing happened for weeks. I made several call back to my accountant. No call back from them again. Called it's IRS but they could not help. So I finally called the corporate office and finally spoke to someone who was competent and helpful. I am waiting to hear back . They said it should take 3 yo 5 days to process the claim and told me that there may be no guaranteed if I will ever get my full refund. It all depends on the Financial Institution My Refunds Was Deposited to.
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Employee Sold My Personal Information
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Rating: 1/51
Stay away from this bank. One of their employees sold and/or used my account info as well as other confidential info to steal my money and open a credit card. They have given me back my money but were of no help in closing the fraudulent credit card.
     
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trmn8r on 2012-04-15:
Sounds like a rogue employee, and I am not sure this incident is reason to avoid the bank. More details would be needed to reach that conclusion.

It's a nasty situation - I hope the employee has a new address in jail.
BigAl on 2012-04-15:
The OP feels that the bank should help in cancelling the fraudulent card that was issued since it was the banks employee who obtained it. Too many legal issues for me to comment on what can be done by TD Bank to rectify this problem but I believe this is the OP desires.
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Very poor customer service
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Three different phone conversations one hung up on me!!!!! All three "agents" were unprofessional and rude and did not solve our issue. We are looking for another bank.
     
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Jay on 2011-07-27:
Some details on what the issues were would go a long way in helping us understand how and why they were rude to you.

What happened?
BEJ on 2011-07-27:
More details would be helpful--
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