T-Mobile Review

DAINGERFIELD, TEXAS -- Forced to relocate from CA to another state. The cell phone did not have service in new area (Daingerfield, TX). T-MOBILE would not waive the early termination fee. What good was a phone that provided no service? Zero. When I explained circumstance to first rep, he said waiver could be applied. Called back a 2nd time and new representative said because the phone was not purchased in new area but another location, I would have to pay early termination fee of $200. I explained that it was not my fault to no avail. Since terms about the phone not functioning in all areas was in tiny print, they had me.

VERIZON told me that they would have waived the early termination fee. I was very mad & very upset since I am and have been paying back taxes to the IRS and state of Oregon from retirement 401K. About $14,500 combined. I am retired with a very limited income. I was and still am struggling to survive living with relatives and having no home of my own. Got a new bill from T-MOBILE for over $700, which included a "one-time-fee" of $220 plus 2 early termination fees of $200/ea and $150 for regular service.

Also, they charged me for "enhanced voice mail." SOCKING IT TO ME BIG TIME. Now I understand fully why people hate corporate America with resulting work-place violence. All their corporate lawyers and business practices are stacked AGAINST a customer. I told the representative I would give them their money's worth of bad PR, but I never expected her to sock it to me more than normal. I now HATE T-MOBILE. And, I will tell everyone everywhere at every opportunity how LOUSY and crummy T-MOBILE is. All this because I could not get service in a new town where I was lucky enough to find a place to live temporarily.

At 66 years of age, I just had 3 stents put into my heart's arteries, and I have high blood pressure. My health is definitely affected by the additional distress placed on me because of T-MOBILE's LACK OF COMPASSION. It could have been so easy, but no, they wanted to make it hard. It's no wonder the recent election was won by Obama and the democrats. People are sick and tired of big corporations socking it to them. I won't join the democratic party, but I sure as hell will tell everyone I know how HORRIBLE T-MOBILE is!!!! Bet your bottom dollar on it.

ARIZONA -- I have been a T-Mobile customer for 6 years, never late or missed payment. I moved and the location can not get good reception, in fact almost no reception. T-Mobile refuses to let me out of my contract stating that they can not guarantee service everywhere and I should have looked at their site map before I signed a contract. I am supposed to know where I am going to move someday before I sign a contract. If I were you I would not sign a contract with T-Mobile. When I finally get this settled I will never buy with T-Mobile again.

EAST BAY, CALIFORNIA -- As a former Verizon Wireless customer I decided to switch over to T-Mobile to save money on my bill, I expected to get decent service not as good as Verizon's but at least good enough so it can work in the areas where I usually go too often. In my house my calls and texts message service is reliable but when it comes to internet usage my internet speed isn't reliable enough to stream videos and music, only it only works for browsing the internet.

Inside my house my phone displays "4G" on it but when I perform a speed test I get speeds in between .07 Mbps to 1.08 Mbps which is very slow on a 4G connection. On top of that issue my signal changes from 4G to 2G all the time, sometimes I leave the phone in one spot and then the 4G signal drops and goes to 2G and then back to 4G it can be really annoying at times. I've called T-mobile complaining about this issue and they state the nearby 4G cell site is working properly and I also live near a 2G cell site so my signal strength will fluctuate from 4G to 2G. This is not the only location where I have this issue, there's a lot more that I been too.

As far as 4G goes T-Mobile can be misleading when it comes to areas that claim to have 4G signal especially when they state their 4G will work indoors. I've been to so many areas where I get full 4G signal strength but when I go indoors it drops to 2G right away until I go outside again which is annoying.

When you want to be indoors and check your Instagram or your Facebook and want to post pictures or post up, there are times and I'm sure a lot of T-mobile customers experience this every day, but there are a lot of areas where you're at 4G but when it comes to using the web the internet is painfully slow and when you perform a speed test I seem to get speeds between .01 and .08 Mbps.

This is very misleading or unless the cell tower is messed up and T-Mobile is too cheap to fix it. If you travel out of the city area into a more rural environment (farm areas, rural highways, rural roads, etc) you will not receive any 4G signal at all and will be stuck on 2G or G (gsm) until you reach a large population area. I hope the metro PCS merger helps T-Mobile get more dependable coverage and improving 4G readability and even carry the iPhone since they're the only ones not carrying it at a subsidized price.

MANCHESTER, NEW HAMPSHIRE -- On 10/6/2012 I went to T-Mobile store with two existing AT&T Phones with unlock codes. I was told I could get full 4G service on these phones, after unlocking, if I purchased the T-Mobile no-contract Monthly 4G service. Phones were unlocked at the store successfully. New proprietary T-Mobile SIM cards were installed on both phones. The following day 10/07/2012 phones were finally activated. I checked the phones' functionality AT THE STORE - Everything fine except 4G. ONLY THEN was I told that the best I could get would be 2G. This is not buyer's remorse. This is not the inability of T-Mobile to provide a service due to location, poor signal or anything of the sort.

Other phones, including unlocked AT&T phones get the same 4G service at the same location via T-Mobile Monthly 4G product - Just not these two phones. But T-Mobile representatives at the store made promise that 4G would be available. I later found a T-Mobile site that listed compatible unlocked AT&T phones that would work with their 4G service. My two phone models were NOT on that list. Had I been shown that list, I would not have made the purchase of the T-Mobile 4G service. I contacted T-Mobile Customer Relations - they have no phone number of fax number or email address available to the public, only a P.O. Box address in Albuquerque, NM.

I asked for a refund of my $140 on the basis of T-Mobile's misrepresentation of the availability of their service to my two phones. Response From T-Mobile is simply a denial of refund. The phones were never actually used other than to verify functionality, and were active on T-Mobile's network for all of 3 hours, until I resent them back to AT&T.

ALBUQUERQUE, NEW MEXICO -- I've had T-MOBILE for a number of years and we had on occasion periodic inability to use our cell phone. In the past few months this problem became almost a daily problem. On 8/25/12 I finally got fed up with our inability to make phone calls. I sent a letter to Customer Relations and gave just a few examples where we were unable to use our cell phone. They responded that I should get a signal booster. However I was told on 9/8 that a signal booster would not work on my phone.

A short list of the times I could not use my phone. 9/4 through 9/8 emergency use only, or no network connection. 9/9 no signal. 9/10 no signal/emergency use only. 9/11 searching no signal. This is just a few examples of our inability to use our phone, yet they declined to waive the early termination fee. All these incidents happened in our house, outdoors on our driveway, or in our backyard. Why should I have to pay for phone service when T-MOBILE doesn't provide service. I want to let potential customers to beware of signing up with T-MOBILE because of their lack of concern for customers.

I am begging for help! I'm sorry about the length of this and I'm hoping someone can help and tell me how to deal with T-Mobile. I've been a loyal customer for several years and I had wonderful cell service until June 2011 when I moved and service was non-existent.

I could not make calls inside my home, use the internet or send a text message. All phone calls had to make while standing outside by the street often in the rain or snow or in the heat. The first time I called I was told they would test the signal and asked me to go inside. I told them the call would drop if I walk inside. I walked in and the call dropped. I went outside so they could call back. This went back and forth several times.

My next phone call I was rudely told T-Mobile doesn't guarantee I will get service inside my home. I have a child that is home alone and I had several instances where he needed to contact me and could not. I got him a phone for this reason so he could reach me in an emergency. My son has several months with zero usage and my phone usually less than 100 minutes, maybe a 100 text and some internet service. None of these in my house. I complained a couple time but was treated poorly each time and being told they don't promise service will work. I let it go because I knew I was within my 2 years of the contract and would get out then.

On September 11, 2012 I called to cancel my contract and request information on porting my cell phone numbers to another company because thankfully my contract was up. I spoke with ** about porting my number and we talked about how bad the service had been in my home.

He proceeded to convince me to let your company send me a booster. I declined. He kept telling me give it a chance because if I didn't like it or it didn't work I would send it back within 20 days and the contract was void. More than once I told him I don't want to do this and I was a little upset the reps on all the previous calls treated me poorly and essentially said “read your contract, we don't promise our service will work in certain locations.”

He said he understood and apologized for the calls with other people. I told him I want to make 100% sure before I agree to do business with T-mobile again that I can get out of the contract because I am not paying over $125 a month for two phone lines that I can't use at my home. He assured me this would be the case. He made me go through the phone prompts agreeing to a contract. I assume (or assumed) the rest of our conversation was also recorded??

The next day I got an email saying the booster was canceled. I immediately and was told it wouldn't work where I live and will block neighbor's signals. I immediately called about the booster and they said because I also told ** there was a something between the walls separating my town-home and my neighbors when it was actually just walls separating the units. I was locked into another two years of unusable service. There is a garage on one side and something between the walls on the other side which is why the booster order was canceled. I'm sorry this probably doesn't make much sense.

After a tearful night and realizing I must me the stupidest person on the planet to get screwed over by T-mobile I got furious. Hopefully they give ** a big raise. He earned it. As I work in a customer service and am appalled at the sleazy way they do business. Is there anything I can do? I ported my numbers to another company and cannot afford to pay the termination fee and cannot afford to have a big ding on my credit, more important I REFUSE to give them a dime. I feel tricked and ashamed that I was so dumb to get duped like this.

NEW YORK -- T-Mobile is a terrible cell phone company. If there is a mountain anywhere around, you won't get service. I live in upstate New York, and the connections don't work for most of the area in NY state and for large areas of Pennsylvania, Massachusetts, Vermont, and Connecticut.

Furthermore, when I stopped service, I was charged for a full month of service even though I used only 5 days of service. They do no pro-rating at all. Whenever there was a problem with the company, they would take days to fix it, and I had to make many calls. Requests were ignored. Data was charged though it was not ordered. They appear to be scam artists as well. NEVER USE THIS COMPANY. DISSUADE YOUR FAMILY AND FRIENDS FROM USING IT.

DENVER, COLORADO -- I was a T-Mobile customer for a few years, ending in 2010 when I moved to an area that didn't have good T-Mobile coverage. I was pretty satisfied at that time. Moving back to Denver in 2011, I signed a two-year contract and then after 18 months, decided to port my number to another carrier. I was being charged $70 a month with T-Mobile, and usually used about 300 minutes.

I called customer service twice to discuss the situation before I ended my service, as I knew I'd have to pay a $100 early termination fee. I decided to move to another carrier and pay the $100 fee. I was told by two different customer services agents that my final partial month would be prorated. I was shocked when I got my final bill for almost $200!

It turns out that T-Mobile doesn't prorate your final month when you terminate early. No, a $100 ETF isn't enough for them. I used five days of the final month and was charged for a full month! No amount of discussion with customer reps would get them to prorate the last month. They did credit my bill $20 after I spent almost an hour on the phone with them, but that is still not a fair charge. A very punitive and disturbing way to trick customers. I will never have anything to do with this company, which I hope sinks into a great hole in the ground very soon. I discourage anyone at all from doing business with them.

MIDDLETOWN, DELAWARE -- 8 years of horrible service and dropped calls are finally over after a 72 minute wait with customer service. They do not care. They are horrible!!

PENNSYLVANIA -- February 2011 our cell phones no longer work. They go to voicemail or drop the call altogether. We have been to all the T-mobile stores and talk to supervisors. They refuse to fix the problem when we said we no longer need the aggravation, we will do away with T-Mobile. They were very fast saying it will cost us $600. We are going one more step. We will be talking to the FCC about the lousy service of T-MOBILE.