In June 2006 my husband and I bought a Toyota Certified Used '03 Avalon with one previous owner & no history of an accident, hail or other problems. Within days we noticed the paint had noticeable chip marks and buffing swirls on it along with waxy remnants in creases that matched the paint color. We took it to the dealer at that time and they smoothed out the appearance. In Dec. '06, when we took it in for maintenance we pointed out pitting on the roof, hood and trunk and asked them to fix this. They gave us a tube of touch-up paint for the pitting and told us to use "TLC" with frequent washing and waxing.
About a year later we pointed out that the paint was beginning to peel on the hood and trunk. The shop told us we must have parked under something, and nothing was done. There are no trees or lines over where we park the car at home or at my husband's work. After that we allowed time to slip by as the paint continued to deteriorate. We have kept up with regular maintenance at the same dealership where it was purchased and they never gave us any further advice on addressing the paint.
By this spring ('10) the deterioration had progressed to the point of peeling on the doors, hood and trunk, and there are large areas on the hood and trunk with primer showing in definite symmetrical patterns. We again tried to get Toyota to take responsibility for an obvious factory problem, and have been given the run around, with different explanations and excuses each time. We were told that an inspector comes to our dealership each month, but have been refused an appointment or date for him to even look at it.
Now we're looking for some contact information other than our dealership or the Customer Experience Center to take our grievance on "up the ladder." They've been blocking this effort at every turn even though we're trying to go through proper channels. Any suggestions?
As a faithful Toyota customer for more than 20 years, the last two cars have been Avalons. When preparing to add a 2011 to my lengthy Toyota lineup I found that Toyota had abandoned any pretense of providing upscale paint colors and defaulted to some of the colors associated with the Scion line of cars. Scion is a great car, but not at the high end of the line like Avalon.
When paying close to $40,000 for an auto, I would expect to have a choice of upscale colors provided in the Lexus line. For example the Sizzling Crimson mica may look great on a Scion (I doubt it, frankly) but looks like metallic rust on the Avalon. Silvers, brown and others are totally uninspiring on this auto. It's a shame such a great auto with great interior trim has to suffer from sub par paint. Guess all the Toyota trouble has clouded their vision when looking at this car.
I have a 2006 Avalon Toyota that the air conditioning system just went out after 22,000 miles. Toyota claims that the condenser was damaged by a rock and would not be covered under warranty. I have never owned a car that had this type of problem so I think that Toyota has poor quality in their condensers. I have read complaints about other models with the same issue.