Toyota Motor Corporation Camry

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Toyota Hangs Their Customers Out to Dry!
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19001 SOUTH WESTERN AVENUE, CALIFORNIA -- On May 29, 2009 I traveled 330 miles from home for a weekend beach trip with some friends. While driving to the beach, my 2009 Toyota Camry stopped running in the middle of a 6 lane highway. Calling Toyota Customer Service that night was not helpful. I was told that Toyota would not provide me with a rental car and a Toyota Dealership did not have to provide me with a loaner vehicle. Long story short - I had the car towed to the closest Toyota Dealership (who did not provide a loaner car). Mechanics determined that the 'Sub-Assembly Intake' (Part # 22204-OH010) was not functioning. This part was not stocked in the service department - because this is a NEW car.
My husband and son drove 2 vehicles 330 miles to leave my husband's car for me to drive back home at the end of the weekend. On Monday morning, June 1, 2009, I contacted Toyota Corporation again and explained that my car was 330 miles away being repaired. I could not stay and wait for my car to be repaired, because I had to return to work on Monday morning, June 1st. After 3 telephone calls to Toyota Corporation, I finally spoke to a representative who seemed to understand my predicament. She said this was certainly an inconvenience to me and she told me to go ahead and rent a car; Toyota Corporation would reimburse me for the car rental for the number of days that I needed the car until I could return 330 miles to pick up my repaired 2009 Camry. I followed her instructions. The very next weekend, I travelled 330 miles (one way) and then 330 miles back home in order to get my repaired car. The very next business day (June 8, 2009) I faxed all of the documentation that Toyota Corporation required (receipt for vehicle repairs, receipt for towing charges, receipt for car rental, proof of vehicle ownership) and waited and waited for my reimbursement. On Thursday, August 20, 2009 I received a reimbursement check from Toyota Corporation for $35.00. After contacting Toyota Corporation about the lack of reimbursement, I was informed that "Toyota Corporation has met their requirements" - "We only have to refund your car rental for the amount of time that your car was not drivable". Basically, because my 2009 Camry was repaired and ready to be picked up on June 2, 2009, Toyota, at that point, doesn't have to take care of their customers, even though their employee told me that I WOULD be reimbursed for the car rental fees. I was not able to leave my job and drive 4 hours one way (if traffic is not a problem), pick up my car and drive back another 4 hours. The bottom line here is, if you are considering buying a Toyota, keep in mind Toyota Corporation has proven to me, they do not care about their customers. I heard several "sorries"... "We are so sorry that you had this problem". "We are so sorry that you don't have another car to drive". "We are so sorry that your car broke down so far away from home". Toyota will say to you what you want to hear, but their actions prove that they don't "Do what they say they will do". If Toyota Corporation stands behind their vehicles and their customer service, I feel that they should have provided me with transportation in this situation. Toyota hung me out to dry.
     
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bcd on 2009-08-22:
Why did you pay for the repair of a vehicle that was under warranty? How much do they owe you?
lessthanzero on 2009-08-22:
Whoa, Reeda D, what if you did not make the 330 mile trip for a month? Would you expect Toyota to reimburse you for the rental car for the entire month? Your car was repaired and was ready for pick-up, you determined that you did not want to pick up the car at that time. Sorry, I'm with Toyota on this one.
Anonymous on 2009-08-22:
I would have probably rented a car where you broke down, and returned it when your car was repaired. Sucks that a brand new vehicle fails, but all the extra travels your family made sure seems to have made the problem harder on yourselves.
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2009 Camry Making Noise, Front Rt Side Door
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ORLANDO, FLORIDA -- 2/14/2009 - On this date, I had an 11am appointment, my ordered part “door mold was installed” I was then asked to ride with a technician to be sure I was satisfied and that the wind rush noise was fixed. When talking with the technician on the drive he informed me that he had removed my window seal because that’s what he was told he was replacing after he removed he realized that he was in-fact replacing a door mold not a window seal, he fixed the window seal and then replaced the door mold. On the test ride we both heard that the noise that I had brought my car in initially for repair. The problem was not fixed. One hour and half later I was asked by service advisor to go on yet another ride with his lead technician to duplicate the noise. We drove around for about 15 minutes. We both heard the noise at variable speeds ranging from 30-50mph. The technician after close examination realized that my doors were not in-line, and that to fix this it would require the OK from the service manager to OK body shop work.

When we got back from the test ride he told the “service advisor” his diagnosis and proceeded to speak with the service manager. Before speaking with the service manager he and the service advisor came out to my car to examine it, he then unrolled my passenger side window and attempted to adjust my door “bend” so it would fit better. The dealership then placed duck tape between my passenger side door and my rear passenger side door to see if blocking this gap would reduce the noise. WE then went on another test drive; again the noise was still there. Upon returning to the dealership the lead technician said he would need to speak with the service manager to OK the necessary repairs, and I would need to drop the car off on a different day. The service manager examined my car and said I should take my car to where I purchased it this dealership is 2 hours away. He said that his dealership does not do bodywork and I was basically not going to get anything out of them.

When leaving since I had reported this problem to another Toyota dealership. I was instructed to bring it back there for a door adjustment since they made the first door adjustment. I was not given any written paperwork about any work done on my car at from either my 2/7 nor my 2/14 appointment, The service advisor said he would make the necessary adjustments to the computer system to show that they never saw my car and did no repairs or alterations so when I went to an another dealership to report my problem they would not see any other dealerships had done work on my car for this problem- this was to prevent a war between dealerships over who would pay for my warranty work.

There was also a nipple sized mark on my chrome exterior on my right window, Toyota said that this was caused by an external force at some point and that this may be why my doors are out on line and it may possibly not be an “in-warranty repair” I refuse to believe this as I wash my car every Saturday I have had no work done on my car at any other place other than Toyota, and I have never seen this mark before. The mark is protruding outward as if it was hit from the inside, it is not dented inward as if an external force hit it, also there are no scratches near this mark and in fact none on the entire door. I think there s a cover up going on at this Toyota dealership especially because they replaced parts on my car and refused to give me a record on the repairs, I was there from 11am-3:30pm on 2/14/2009 and from 10:30-11:30am on 2/7/2009. 3 different Toyota technicians have heard this noise. Please help with any advise my car just hit its 12,000 mile mark. I have had it looked at 4 times for this same noise.
     
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Anonymous on 2009-02-17:
You might want to contact Toyota directly. They have an omsbudsman who will mediate an issue like this for you.
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Bought a Used Car,after Signed Agreement, Dealer Raised the Price. Is It Legal?
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Rating: 1/51
35200 GRAND RIVER AVE,FARMINTON HILLS, MICHIGAN -- I bought used Toyota Camry 2011 from Serra Scion dealership. We signed the agreement and received the car. After ten days we received the monthly payment bill for $190.28. We paid it on line. After another ten days we received another bill for $194.61. After four days we received third bill for $194.61.

I asked the deal what is that?. His secretary told me they are busy and they will call me back, but they did not call back. I called Toyota Financial services who sent the bills, they told me the dealer made new agreement and raised the price

Is that possible ?
     
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Soaring Consumer on 2013-07-27:
No. Changing a contract after the fact is a blatant material breach. Contact your state's office of the attorney general.
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2009 Toyota Camry
Posted by on
To whom it may concern I bought a Toyota camay on 6/13/11. I tried the car out and told them that the front end shook when I tried the car out. So they said they would check it out. So they took the car in the shop and check it out and then test drove it. Told me nothing was wrong with it, said maybe rust on the rotors. So I bought the car and the front end still shake's when I step on the brakes. So I would like it fixed or I will see my lawyer to see if I can return the car. I bought the car from courtesy Toyota in berlin vt. My salesman name was jim huff. The car only had 33,129 miles on it.

Thank you.

Rodney howe
     
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MJGoldfarb on 2011-07-05:
Did you actually test drive the car AFTER they said it was fixed? If you did, why did you accept the car? Was/is there some sort of WRITTEN warranty on the car?
PepperElf on 2011-07-05:
indeed... did you feel it shake when you test drove it a second time?

Did you test it yourself a second time?
Anonymous on 2011-07-05:
good review, it should be fixed pronto. I'm glad you took the initiative on getting this resolved.

Welcome to my3cents, and feel free to post back and let us know if this got resolved.
jktshff1 on 2011-07-05:
Did The car come with a warranty? If not, and was purchased as is, with no warranty, you are just out of luck.
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Lip under the front doors of the 2011 Camry LE
Posted by on
VIRGINIA -- No matter how many times I wash my car....if I go through a small amount of water or a big puddle, drive in the rain, snow, or on a road that has been wet, below the doors (front & back)there is always 3 dirty drip streaks (looks like grease drips but is dirt, mud, etc.) Is there any way to stop this or am I being too picky?

Also, my next problem is not being able to see from drivers seat when turning a curve or turning right due to wide side posts... I realize there is an air bag in this post but there should be a warning to other motorist that this is something very noticeable. I have made adjustments in the way I drive to compensate but sometimes, it is very much a blind area. I don't know the answer but... This is about my 8th Totoya Camry.
     
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trmn8r on 2011-06-13:
The way the door frame drains is probably not going to be easily modified. Be glad it doesn't go inside the car.

The A or B pillar (can't tell which you mean) is something you needed to notice during your test drive, or have found out about by reading reviews from other drivers. Now you are stuck with it, of course. It sounds safe in one way, but not in another.
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Disappointed in Toyota Vehicle
Posted by on
I am very disappointed in my 2007 Toyota Camry. I just had to have a water pump replaced at 62,000 miles and that is too early to be having to make that kind of repair. I am sure this would have been covered under the engine warranty that just expired. Also, the wheels are rusting and look horrible. No car I have ever owned has had the wheels to rust, or the water pump go bad. This is my third Camry, and LAST.

I will resort to Nissan or Honda on my next vehiclel Toyota needs to deal with the issues they are having with their Camry's.
     
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trmn8r on 2011-05-28:
A warranty only lasts a certain amount of time. No car manufacturer guarantees the parts forever. I remember I had a 1998 VW and the water pump went at 92,000 miles in 2001. But what amount of miles or length of time is "expected"? The only guideline you have is your warranty. You are expected to pay for repairs once it is expired.

I currently have a 1998 Volvo with 61,500 miles and a 2005 Volvo with 62,000 miles. If the water pump breaks on either one, should Volvo replace it? I don't think so.

Another factor is did you change the anitfreeze, to keep the internals clean?

All the cars I have bought in the last 20 years have alloy wheels. I'm surprised your car doesn't have a decorative cover that won't rust.
NickL11354 on 2011-05-28:
62,000 is about right to replace a water pump. You are getting into the high mileage zone. With regards to the wheels rusting, many mechanics suggest a full wheel & suspension replacement at around 80,000 miles as well.
As I have said here, it seems like cars today are find until around 50,000 miles then you get to pay for repairs until they are so expensive that it is better to buy a new car. Usually 100,000 - 130,000 miles is the limit for Toyotas, Hondas & Nissans despite what some say about driving one to over 250,000 miles.
Sparticus on 2011-05-28:
My 1999 Toyota 4Runner had water pump problems before 30k miles. Since it was still under warranty they replaced it for free.

I have not had any problems since then. I've got over 160K miles right now. =)
Ytrop on 2011-05-28:
I think you're looking at age instead of miles. Miles is EVERYTHING. 62k something was bound to go, you're lucky it was only a water pump. And by wheels do you mean the wheels, aka rims, or do you mean the brake disk and calipers inside? My brake disks are all rusted and decrepit looking because of winters here, even though they're only 6 months old. The wheels however are fine.
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My Camry Hybrid Caught Fire And Toyota Doesn't Care!
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SOUTHERN CALIFORNIA, CALIFORNIA -- On June 13th, 2008 I was traveling in my 2007 Toyota Camry Hybrid on Interstate 15 between Las Vegas & Barstow, CA when suddenly, without warning, my car lost power and effectively shut down. On the dash the warning "Hybrid System Failure" appeared. After easing my car off of the highway I observed smoke coming from under the hood and within minutes a small flame appeared from under the engine compartment. I watched, helpless, as the car became engulfed in flames and was destroyed.

The following day I called Toyota, explained what had happened and the next week was contacted by their claims department. It took a full 2 1/2 months of effort on our part to get any information regarding our claim as none of their commitments to get back to us regarding our case were followed up on.

Finally this week, almost shockingly we actually got someone on the phone and found that their "investigation" was complete. Basically, they had no idea what started the fire, would accept no responsibility and would do nothing at all for us, the consumer. This is particularly amazing considering our vehicle was only a little over a year old and had only 23,000 miles, most certainly under warranty.

My wife and I purchased not one but two new vehicles from Toyota in 2007 and were happy customers until now. Our friends, relatives and co-workers are equally shocked by Toyota's response.

Any recommendations regarding who to contact at Toyota and request a review of our case would be appreciated.

     
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Anonymous on 2008-08-28:
Sounds to me like the fuel line broke apart. Who actually examined the car?
Anonymous on 2008-08-28:
Did you have an independent mechanic examine the vehicle after the fire? Did your insurance company have the car inspected? If yes to either or both of these questions, what were the findings? Were they provided to Toyota? When you say "basically" Toyota doesn't know what started the fire, did a Toyota representative inspect the vehicle? If yes, did they provide you or your insurance company with a copy of the inspection report? Your experience, while not a pleasant one is a good reminder for all of us: CARRY A FIRE EXTINGUISHER in your car at all times.
MrBeanRocks25 on 2008-08-28:
Yes, do carry an Automotive Fire Extinguisher in your car for such emergencies like this. I carry one in my car all the time. It may have helped decrease the damage to your car if your wife had caught it in time.

I'm glad your wife escaped unharmed. I don't know what would have caused the fire because I am not familiar with hybrid vehicles. I hope someone here can give you answers.
BobJohn on 2008-08-29:
I was driving a fairly new Kia Sportage in Costa Rica and the fuel line came undone. I was close to the hotel and managed to roll down the driveway. There was no fire but this does happen (first time in driving over 43 years). I don't know if you've looked for any kind of recalls for this kind of problem. Your car insurance should have done something.
Slimjim on 2008-08-29:
Your insurance company will pay for the totaled car and since its not an at-fault incident, you shouldn't see any rate hike or non-renewal problems. Let them worry about getting compensation from Toyota if they desire.
Anonymous on 2008-08-29:
Good idea about the fire extinguisher but also remember to check it periodically to be sure it is still charged.
About a month ago, in a nearby town, a passerby saw a small fire in a neighbor's garage. She went to get her extinguisher from her car but it was useless as it had no charge to it.
MrBeanRocks25 on 2008-08-29:
Hmmm, didn't know that Robf. Thanks for the notice. I just bought my extinguisher a few months ago, so it should be fine.
BobJohn on 2008-08-30:
Also, with a fire extinguisher - DON'T KEEP IT IN THE TRUNK!!
ladymay on 2008-08-30:
contact the nhtsa regarding the fire
http://www-odi.nhtsa.dot.gov/ivoq/
office of defects investigation
Contact ODI * (888) 327-4236
Rasstea on 2008-08-30:
You spoke with customer service at Toyota? I would escalate it to a supervisor or manager at Toyota customer service. My in-laws have one and love it. They haven't had problems. I glad that your wife is safe. I carry an extinguisher, also. I've seen other vehicle on the road side on fire.
Robert G on 2008-08-30:
Even if your insurance does pay off, it will probably be for the current Blue Book value only, which drops considerably from the purchase price in the first year. If you have a Lawyer Referral service where you live, it would pay you to contact them about a legal consultation. I used our local service and was referred to a participating attorney who charged me a standard $25 fee for a consultation, with no obligation to follow up. The guidance would probably be worth the fee.
gog92071 on 2008-08-31:
thank you for your comments and suggestions, including the NHTSA link which I found intriguing. Yes, we have contacted Toyota's customer service and they merely deferred to claims.
Getting a lawyer involved has been discussed but I prefer to do that only after pursing other options.
Narg on 2008-11-24:
Typical Toyota, at least in my experience which fortunately is not as bad as yours but still bad. Sorry this happened, and glad to hear you are OK. 20 years ago Toyota was good, today it's a different story. I personally buy American now and love it. I'm looking hard at the Chevy Volt coming out early next year.
SLAN on 2009-04-16:
SLAN on 2009-04-16:
I have dealt with Toyota Corporation in the past and they will not acknowledge any defects that happen to the Toyota vehicles. Sorry to say!
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Toyota will steal your car
Posted by on
CALIFORNIA -- Toyota will come in the middle of the night and steal your car. Had this happen to my daughter on Jan 25th who is 23 years old with two small children. She paid CASH for the car and has the title (Pink Slip) from the DMV with no liens. Toyota refuses to let her have her personnel items or car seats for the kids. She is not on gov't assistance but soon will be with no way to work. Beware this car was stolen and if you buy a Toyota yours may be next.
     
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unhappy999 on 2012-01-27:
So why did they take the car if it was paid for? There seems to be missing details here. What did the dealership say when you called them about it?
drugdoc121 on 2012-01-27:
I think your daughter is not telling you everything. Sorry.
Anonymous on 2012-01-27:
Does she owe the IRS anything?
Old Timer on 2012-01-27:
Malford99, I feel bad for your Daughters loss. I don't understand how or why Toyota Corp would have an interest in your Daughters seven year old car? Did Toyota finance it at one time and feel the loan was not 100% paid off? Having the Pink Slip means she owns it as far as I know, and I have lived here my entire life and have had lots of cars with pink slips.

Sure hope she gets her car back soon, and her stuff from it even sooner.
Anonymous on 2012-01-27:
This would be a total shock to anyone. At the very least they should be given written notice by whomever was taking the car. If it was Toyota then they should have given a full explanation of the debt they felt your daughter owed. To show up out of the blue would not be cool.
clutzycook on 2012-01-27:
Did she call the police and file a report?
DebtorBasher on 2012-01-27:
Did your daughter maybe put the care up for collateral for a loan or something?
PepperElf on 2012-01-27:
clutzy - excellent idea.

I mean if it's really stolen what can anyone else do that the police cannot.


I mean... I can't imaging why anyone would just repossess a car just because
DebtorBasher on 2012-01-27:
Hi Ya Pepper!!!
dan gordon on 2012-01-28:
thanks for the warning. A very useful post. I have a paid off Toyota also. I'll be very careful.
ok4now on 2012-01-28:
Did the guys at Lizzard Lick Towing get it?? LOL
raven2010 on 2012-01-28:
As someone who does legal collections, I can tell you it is possible she had a tax warrant out that that someone executed. I regularly send the sheriff out to get your stuff if you have not paid your taxes.

I have had all kinds of things seized, such as vehicles, tools, money in the cash drawer if you own a business, etc.

No clue if this is the OP's situation---just giving a possible reason a paid for item poofed.

tnchuck100 on 2012-01-28:
There seems to be a lot missing here.

1. Why would you only be concerned about getting your personal property? I would be hell-bent for getting it all back.

2. If this is a collateral recovery why is Toyota involved?

3. I would have immediately reported the vehicle as stolen to the police.

More information is needed.
Old Timer on 2012-01-28:
The city will know if it was stolen or towed. Most cities require a tow company to file with them if they are going to tow away someones car. That way the police are not running around on stolen car reports for cars that were repo'd.
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"Sticking Gas Pedal"
Posted by on
I feel it would be an injustice not to voice my opinion on the "sticking gas pedal" scenario. I own a 2007 Camry and TWICE now have had a problem with my gas pedal. It does not stick at all. The pedal actually pulls away from my foot. Much like when you use the "resume" function on cruise control. Both times I was doing in excess of 65 mph and luckily I am here to tell about it. I actually pushed harder on the gas pedal and then released the pressure. Both times the speed of my vehicle slowed. How do I contact the people of Toyota? My local dealer has been little help.
     
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Ytropious on 2010-01-26:
I read this one yahoo news, but it says they have attributed no accidents to this happening, so it must not be a widespread issue. At least they are recalling them and halting further sales.
Anonymous on 2010-01-26:
This information is readily available on the Toyota website:

http://pressroom.toyota.com/pr/tms/toyota/FAQ-for-Sticking-Accelerator-Pedal-152196.aspx

If I am an owner of one of the affected vehicles, what action do I need to take?
Toyota is working quickly to prepare a correction remedy and will issue owner notifications in the future. No action is required at this time unless you feel you are experiencing this condition. If you are experiencing this condition, immediately contact your nearest Toyota Dealer for assistance.


What should I do if I still have questions or concerns?
If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331.
The Toyota Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST
Anonymous on 2010-01-26:
Oh, and YT, I am not sure where Yahoo has gotten their information, but they should have reported that there have been four deaths attributed to an accelerator sticking on a Lexus model car. Different make, but same manufacturer.
Ytropious on 2010-01-26:
"Toyota has said it was unaware of any accidents or injuries due to the pedal problems associated with the recall, but could not rule them out for sure." http://news.yahoo.com/s/ap/20100127/ap_on_bi_ge/us_toyota_recall

It was from an associated press writer. Later in the article they attribute deaths to a different problem with Toyotas, but not Lexus'
redmx3racer on 2010-01-27:
Take your car in to the dealer. They can see if your car is affected by this recall by entering your vehicle identification number into Toyota's network. If they don't help you call Toyota's customer service line.
Anonymous on 2010-01-27:
Interesting Yt. The articles I have read as recently as yesterday has contradicted the Yahoo article. Well, its the media so . . . you never know. :)
cooter726 on 2010-02-17:
I have a 2009 Toyota Matrix recall car. Because of this, I want to get rid of the car BEFORE I can possibly get killed by my gas pedal sticking. The value of my car is ziltch. So why can't Toyota trade me my defective car for one that is not? I didn't cause this problem, yet Toyota is saying they can't do that. So do I have to wait for an accident to happen and then OWN Toyota for them to listen?
Slimjim on 2010-02-17:
Cooter, a recall is specifically to fix the problem. Take your car to the dealer and have the resistance plate or whatever it is they solved the issue with installed. If you've done that already, then you've solved the problem that probably would never have happened anyway.
That's how it works, they give you a non-defective part, not a whole new car.
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2007 Camry Front End Problems
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ERLANGER, KENTUCKY -- The 2007 Toyota Camry that I purchased new with zero miles on the odometer has been given me problems with the front-end and the brakes. Since I purchased the vehicle I've taken the car back and forth to Toyota service department. I must admit it has been a roller coaster ride. Their service tech for some reason seems to can't find the problem. I've kept the service up on the vehicle now I'm at the point of taking legal action. I don't want to but I have no other options at this moment. The car only have 27000 miles on it and the tires are worn down completely (help).
     
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saj80 on 2009-01-29:
You need to find a reputable front end shop in your area and have them look at it. I had a Dodge minivan several years ago that went through front tires every 12,000 miles, and the dealership said that was "normal". A local front end shop ended up rebuilding the front axle, and problem solved. It was expensive, but worth every penny.
Waller on 2009-01-29:
I just had to replace my tires after 31,000 miles. Never had to do that with any new car I have ever had. The dealer told me that was expected with the hybrid Camry - hard to believe. I replaced the tires with a "harder" tire that should get me at least 50,000 miles - I really do not need a "150 mph rated tire!"
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