DARTMOUTH, MASSACHUSETTS -- I got my new Toyota Carroll at the Dart Toyota in Dartmouth in the year 2000. 6 MONTHS after I got it, the engine light went on and they fixed it but it cost me some money. They said that I had to replace the Gas cap. They did but a few months later came back on again. This went on for years. I did not know why it did but they always said they could fix it.
Later one of the guys working there said to me that they told him when I came in for the oil change or came in because of the engine light was on just to reset it and that was what they were doing. He said that they did not know what really was wrong with it and He ask me not to let anyone at the Toyota Dealer know what he said to me but he wanted me to know it. He was so sorry that I was being lied to.
I needed new tires and they put them on and a week later when I went to have my Oil change in the Toyota they said that I needed new tires. I ask for the manager and he apologized and told me it was a misunderstanding. I always went to them for all repairs on the Toyota Carroll and I always thought that they were doing a good job but sometimes I did not like the way they talk to me. I was lied to so many times that I do not want to take my car there anymore.
I am still trying to find out what is wrong with my Toyota Carroll Light engine. I am always taking the car in to the Garage because I am still having problems with the engine light coming on and it is costing me lots of money for the repairs. Can anyone tell me what is really wrong with this car. I have replaced so many parts in this Toyota Carroll and every few months the engine light comes on .
MATTESON, ILLINOIS -- November of 2006, a 2007 Toyota solara, was purchased by myself (a single mom of 4) and a cosigner was used. 3 yrs into having the vehicle, the engine began to smoke and I was stranded on hwy 57 expressway. Toyota scion of Matteson auto mall was contacted and their service dept immediately sent a tow truck to retrieve me and the vehicle. They suggested and assured me that the vehicle was under warranty and was fixable, called me a few days later, told me my vehicle has been successfully fixed!!
My car had no problems for 1 1/2 yrs, then this same problem reoccurred. I immediately called Toyota and they refused to retrieve me off the expressway this time with my kids. I paid to have my car towed to Toyota scion in Matteson. It stayed there 1 1/2 mths and then I was told that the warranty dept had come out and said there was slug in my engine and that I had no warranty. I've always had a warranty.
Then once they found the warranty, the service mgr at the time, a caucasian gentlemen that stated he was the mgr, told me there were 2 dates missed for oil changes and if I had receipts that I [brought] my car in, they'd help me otherwise come get my car!! Very rude!! We were unable to retrieve those receipts and ended up towing the car home, and not driving the car while paying 636.00 each month, for the next 2 yrs!!
I called several time after leaving with my vehicle, about dropping my warranty, and was given the runaround from the warranty department at Toyota scion in Matteson as well as the car company I was paying my car notes to. Every month I was complaining about my vehicle that wasn't running that I had to pay for, they (the Toyota company I paid my car notes to) would suggest, I contact the store I bought the car from (Toyota scion, in Matteson) and I did, (Toyota scion in Matteson) redirected me back to the car company instead of assisting me.
It's now 4/45/2012, and today is the first time I was told by a ** from Toyota scion in Matteson that I have a little less than a year and I would come into the Matteson store to discuss, discontinuation of my warranty!!! My warranty hasn't been any used to me for well over 3 yrs and for 3 yrs I've been getting the runaround.
I am respectfully requesting my money back. I have this vehicle down to 8 thousand dollars from 36,000, and feel I have been cheated, overlooked, lied to and discouraged into cancelling my warranty! I am a single mother of four and feel taken advantages of. Pls contact me at **. Thank you for your prompt attention to this matter, I've been in distress about this matter for 3 yrs!!! Thank you.
19001 SOUTH WESTERN AVE, TORRANCE,, CALIFORNIA -- Purchase 2011 Camry XLE with navigation 09/24/2010 came with 2009 navigation disk. Camry that are being sold now 2011 have a 2010 navigation disk. Company wants to charge 200 to 295 for update on car because I purchase car in 2010. Same car now has updated disk install no charge, if purchase a 2011 no matter when you should have 2011 navigation disk. Incident # **. Toyota is doing this to all 2011 sold in 2010. Big rip off. The Toyota company and probably all other car manufactures are doing this charging customers for update.
When new model start production usually in February of that year they do not have that years update so they install the previous year navigation disk. So a 2011 manufactured in 02/2010 will have a 2009 navigation disk. So everyone who buys a 2011 in September through December of 2010 will have the old outdated navigation disk. Then when the auto manufactures upgrades lets say June of 2010 to the new navigation disk you will have the latest upgraded. When you purchase vehicle after January of 2011 that same car will have the upgrade disk at no charge.
How long have the auto manufactures been doing this? That is ripping people 200-295 dollars a person, we are talking millions here. Bottom line is you purchase a 2011 it should have 2011 navigation system in it, if not upgrades to 2011 should be free. You should not be charge twice or three times depending on what month and year you purchased that new vehicle.
Toyota response was "Congratulations on the purchase of your 2011 Camry. We are sorry for your dissatisfaction with the Navigation System DVD. We are sorry to learn that Camry DVD did not meet your expectations. Toyota does not have a program in which we are offering free DVD updates to customers. We have documented your observations and comments at our National headquarters under file # ** where they are reviewed by management.
"Although we cannot guarantee a change like you described would be made, we do know if it were made, it would be because of customers like yourself that provide honest and candid feedback. Comments such as yours provide us the insight necessary to improve our products." All I want is, I purchased a 2011 Camry I want updates till my Navigation Disk is 2011. To get what I paid for not being charged every time there is a new update before 2011.
CAROL STREAM, ILLINOIS -- I was a co-maker for my son on his Toyota auto loan. Things started out good but then he moved to the east coast and got an apartment with friends. The friends all bailed and left him with an expensive apartment. It took most of his money to have a place to live and he stopped making payments. He was 3 months behind when I found out about the situation.
We got the loan caught up quickly. I asked Toyota why I didn't receive a notice at the address they had for me, they told me that they are not required to notify me at all. That that is my problem not theirs. They refused to correct my credit and therefore crushed my credit that I had spent years correcting after a tough financial divorce. I filed a complaint with the BBB and after months received a notice that they would do nothing.
I understand that my son should have told me that he was behind and I would have made the payments on time. So out the door went my credit. My son moved back to the midwest after a year away and continue to make his payments. Then he lost his job, so I started making his payments. Having to give him money to survive until he could find a new job (he started back to school so he wasn't eligible for unemployment), the payments were made before it would go past 30 days.
Once he paid online and hit send, a few days later he looked and they said the payment didn't go through so therefore again, another 1 times 30. Now they start calling after it's 2 weeks past due and I tell them that the payment will be made by the 15th of the month. His payment is due on the 19th. That way he won't go past 30 days and show as a negative on both of our credit reports.
Trouble is that after I tell them when it will be paid, they continue to call and call and call. Asking me the same questions over and over again. I tell them to look at the past payments and they will see that the payments have been made on the 15th for the past months. I was told by their representative that they can call me up to SEVEN times per day!!!
According to the Fair trade commission, they cannot MAKE FREQUENT CALLS TO HARASS YOU. To me to call so many times, this is harassment!!! They basically show that they don't care, you would think that with their recalls they would try a little more to be consumer friendly!!!
CARLSBAD, CALIFORNIA -- Firstly, I was forced to take my Tundra with 40K miles on it in for a defective Fuel Evaporation System leak which is a known faulty component on Tundra's. I was then forced to pay almost $400 out-of-pocket for Toyota's defective part. After 4 trips to the dealer because of this issue I paid for the repair even though it had nothing to do with 'normal' wear on the vehicle. The work was done, I paid and drove my truck home.
Next morning, my truck won't start! I check the battery and my battery is completely dead. Interestingly enough, I had never had this problem and then all of a sudden once Toyota of Carlsbad services my truck the battery is deemed useless. So an hour later Toyota has my truck towed up to their dealership. I receive a call later this day saying that Toyota of Carlsbad will NOT pay for the towing fee of $80 and it will cost another $200 for a new battery because they "feel their repair had nothing to do with your battery issues."
I priced a new battery and battery terminal at my local Napa Auto Parts at $89.00. Toyota of Carlsbad not only attempted to double the price of a simple car battery on me but they are now going to make me pay for a towing bill of $80 because of their faulty repair/repair procedures. So is it just a complete coincidence that my battery, with zero previous issues, is all of a sudden not usable after Toyota of Carlsbad's service team does work on my truck?
The service personnel at Toyota of Carlsbad were not only rude and demeaning to me but also had the nerve to jump start my truck in the service area of their own dealership. They obviously don't have any regard for showing all of their past, present and future customers that they have to jump-start an infuriated customer's vehicle. From a customer service standpoint this is EXACTLY why this dealership had to lay off over 30 service employees 2 weeks ago.
Even one of their own service employees was disgruntled with what had occurred with my vehicle because of his own team's actions as he gave me my truck keys after a jump-start in the parking lot. Ted, thank you. You made a horrible experience just a little bit better.
If you are reading this as a customer I have heard horrid stories of this dealership and went there anyway and look where it got me. I will NEVER go near Toyota of Carlsbad again and I think they are a liability to Toyota's good name. Toyota you need to step in and reevaluate this particular services team's goal, which should be to keep your customers content and not having to share stories like this with potential customers. Thank you.
HACKENSACK, NEW JERSEY -- I have owned new cars for over 30 years and never had a complaint about a dealership till last week. I brought my 2008 Scion xB into the dealership on a Friday for 15,000 mile service as most new car owners do, and the next day noticed a hole in my bumper. It looked as though someone had backed my car into something.
I called the dealership up on Monday morning to complain about the hole and they basically did not want to hear my story. I was immediately told by their service manager Sean to have my insurance company contact theirs. No apology, nor did they want to even see what was done. They did not want to hear about it. I was amazed; I called back and asked to talk to the GM or sales manager. I was told by the switchboard that I should talk to the service manager. I told the lady that I had just talked to the service manager and did not like his response. She said "I'm sorry but he is the man to talk to."
I was furious so I called the Scion 800 number and told them about the incident. They were shocked also but told me the car dealerships were independent and handles things their own way. I talked to my insurance company and they told me to get an incident number. But since I did not report this to Scion when I was picking up my car, the service manager did not open an incident report.
I guess I was wrong about car dealerships. I now know that every time I leave the dealership I need to walk around the car to see if anything had been damaged. I have not done that before in 30 years but guess I have to start doing that now. I will never buy a Scion again and will definitely not give Toyota of Hackensack any more business.
LOS ANGELES, CALIFORNIA -- I am a consumer that feels that customer service is an integral part of the company. Without the service, it doesn't matter how good the item is, NO ONE would like to deal with a sour face. Maybe it's the financial situation that everyone is in these days. One can admit that there are many negative beings out there, But that doesn't mean everyone is.
Toyota's service seems to dwindle every time I deal with them. The product may be great, but there are other companies out there that give better rewards as you make a connection with them. Toyota's representatives, or maybe it's the company policy, itself, but they seem to care only about their profits and not about what the people want. When they want money, they will call and bug/bother you until you give them the answer they want. Then they hire third parties who act basically like criminals.
Well, to tell the truth, I was late a few payments on my car. They hire a repo company who comes into my private garage (ILLEGALLY~!!) and take my car. It's my fault for the payments, so I get what I deserve, but when I tell Toyota's representatives that the third party they hired are acting illegally, they say they don't care what the third party does, as long as I get the point.
Then comes another instance when I DID mail in the payments on time, But they call me WAY TOO MUCH asking if payment has been made. I ask them to stop making these calls and they say that it's in their authority to do whatever they want.
I think there's some shady people in that business... No wonder the world is full of angry mobs. We can't stop evil with evil. If they THINK that they are in a "power" position, boy, do they take advantage of it. I just needed to ramble on.
HOUSTON, TEXAS -- I am a person who believes in good maintenance on my vehicles and was a loyal purchaser of Toyota. Recently after purchasing my vehicle, I begin to feel some hesitation and I took it in to see if they could find out what it was. I specifically told them that I wanted them to check out my transmission because of the hesitation. I was told by "Mike Calvert" technicians that it was a waste of time to check because the truck was over a year old. At this time I also wanted them to check the upholstery because of it coming loose and I was told that I would have to bring it in on another day because it was too busy.
Now I realize Saturdays are busy days and there is a reason why because everyone is off. Each time I have taken my car to be serviced, I have requested them to check my transmission and apparently they just put they have checked the transmission, but without doing it. Now my warranty has expired!!! Now I am having problems with the transmission and other thing I have told them about is rearing its ugly head. I do not know if the corporate office is informed or they are turning their heads to the different complaints.
Most dealerships service departments are a disgrace and a sham, they only do part of the work and leave the rest for the consumers to foot the bill. Now I have to dole out money to have my transmission diagnosed and maybe repaired. This could have been prevented if the technicians would have listened in the beginning. I really believe because I was a woman they felt I was being paranoid, but little do they know I was a participator in fixing some cars and finding out about the particulars of when I may be having a problem with my car.
After this fiasco with my Toyota, I do believe I will purchase an American made car and probably get a better deal of not being taken. Also I have not seen where on any website where Toyota is a major contributor to any American cause on this website and for that I am asking to consider strongly about the next car you purchase (maybe a company that supports our causes).
The latest Toyota commercials with the kid talking about lame parents and having a vehicle not up to his standards sends a truly negative message. The message it sends is that kids should be ashamed of their parents' cars and embarrassed to be seen in anything other that the top of the line new car. Wake up call, not EVERYONE is in a financial situation that allows them to purchase new cars especially in today's economy. Your commercial appears to target kids and suggests to them that they should be ashamed and embarrassed of their situations. Really, Really tasteless shallow bit of advertising.
ALLENTOWN, PENNSYLVANIA -- I purchased a new 2007 Toyota Camry Hybrid this summer. The sticker says "satellite radio ready" which I would think means "subscribe" for the standard fee. When I questioned the salesperson, he said that you needed to purchase some additional equipment - he thought about $300. I purchased the vehicle and thought after a couple of weeks I would have the XM satellite radio installed. I checked with two dealers - one said $795 - the other said $695! I asked if they had to replace the radio!! I finally decided to have it done through a dealer friend for $545.
I picked the vehicle up and noted a small black antenna inside the rear window glued on the ledge. I questioned this type of antenna (which looks like the one that comes with the standard $39 XM receiver). I was told that Toyota U.S.A. sent this as the "factory installed" type of antenna! I questioned Toyota - received an incident number in July - it is now almost December; no response. The radio did not work very well - cut in and out by trees, etc. My dealer finally found an antenna and mounted it on the trunk (painted gray to match my auto.) Still no response from Toyota! I question their advertising and most important, their lack of customer service from the Corporate Office.