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Unfair Sale
Posted by Cuistan on 05/27/2012
WINTER HAVEN, FLORIDA -- On March 18, 2012, I and wife purchased a new SUV from the Toyota of Winter Haven. I brought a copy of an quote I received from the dealer via E-mail for a 2012 RAV4 model priced at $22,189 to negotiate. The blue tooth system unique to the 2012 model was especially intriguing and a reason I preferred the 2012 model over the 2011. Also, after checking on the KBB, I saw that the 2011new vehicle loses almost $9000 in value for first year in contrast to a 2012 that loses significantly less. I lost two year value instead one year. The sales person, Amanda, conned me to test drove a 2011 RAV4 without my knowledge and corresponded back and forth with the sale manager many times, but finally met my price at $21,950 and a $4,700 trade for my old car, but the dealer did not tell me that price negotiated was for a 2011 vehicle. When I was almost finished signing the contract, I saw that the contract was for a 2011 model, rather than the negotiated 2012. Because I paid the price of a RAV4 2012 but received a RAV4 2011, I am not satisfied with this deal. I asked where the copy of an quote is, but they all said that do not know where it is at, and they cannot find it. Their sales manager, Matthew [snip], offered my wife and me $500 to keep the car, but knowing that would not fully compensate, I requested $700. Despite agreeing with my request, he only gave us $300 and some other form of compensation additional, but since it was Sunday, no high level management working and the deal would have to wait. He will talk to the highest management on Monday to compensate us. On March 20, 2012, I went back to Toyota of Winter Haven to speak to the high management. They responded with a bad attitude, and offered me no help, telling me I was bonded to the deal.
I believe I negotiated for a 2012 Toyota RAV4, thinking I got a fair deal, but in reality, the salesman and dealerships conned me into buying a 2011 model for the price of a 2012. The dealership unfair and deceptive sale and its workers are unfriendly and dishonest.
Also according from the dealer website, the dealer website offers 0% ARP for 36 months on a new 2011 RAV4 model. Also, according from edmunds.com, I could get a $500 rebate or 0% ARP. The Toyota of Winter Haven dealership did not offer us any of these saving programs.

I have a few of other dealer's quote via E-mail for a 2012 RAV4 model price: 1) Toyota of Tampa's quote priced it at $21398, 2) Toyota of Orlando's quote priced it at $21276 and 3) Smart Auto Offers' quote offered it for $21800.63. Also the quote via E-mail for the 2011 RAV4 model from Toyota of Tampa priced it at $19990. According to all of these quotes, it is clearly proven that Toyota of Winter Haven did not give me a fair price for my car.

I request for the Toyota of Winter Haven to exchange my 2011 RAV4 to 2012 and should meet the comparative price of the market. Refund over price for 2011 model.

     
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Posted by Alain on 2012-05-28:
You might want to contact the Florida consumer protection agency via http://myfloridalegal.com to see what your rights as a consumer are.
Posted by Sandy on 2012-05-28:
You saw before you finished signing the contract that you were buying a 2011 instead of 2012. That's where all further contract signing should have halted and you should have insisted it all be redone for the vehicle you wanted and thought you were getting. If they balked at it, gave you excuses about it being a Sunday and they would correct it later you should have insisted it be redone then and walk if they refused. Yes, the dealership seems unfair and dishonest and because of the deception I probably would have hesitated about doing business at all but ultimately it is your responsibility to know what you are signing and that it is exactly what you wanted and asked for, if not it is your choice to walk away. But if you don't and go ahead with the deal with a promise of it later being fixed you run the risk of being stuck with something you didn't want once the contract is signed.
Posted by trmn8r on 2012-05-28:
When you noticed that the contract you were about to sign was for a car that you knew you did not want, why did you complete the deal?

After you make a deal and drive off the lot, you don't have any recourse unless you can prove fraud occurred.
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Misrepresentation of sales of a Vehicle and Warranty
Posted by Tracy.walker52 on 04/25/2012
MATTESON, ILLINOIS -- Novemeber of 2006, a 2007 Toyota Solara, was purchased by My selfish(a single mom of (4)) and a Cosigner was used. 3yrs into having the Vehicle, the Engine began to smoke and I was stranded on why !57 expressway, Toyota scion of Matteson Auto mall was contacted and there service dept, immediately sent a Tow truck to retrieve me and the Vehicle, they suggested and assured me that the Vehicle was under Warranty and was fixable, called me a few days later, told me my Vehicle has been successfully fixed!! M car had no problems for 1 1/2yrs, then this same problem reoccurred, I immediately called Toyota, and they refused to retrieve me off the expressway this time with my kids, I payed to have my car towed to Toyota scion in matteson, it stayed there 1 1/2mths and then I was told that the warranty dept had come out and said there was slug in my engine, and that I had no warranty, I've always had a warranty, then once they found the warranty, the service mgr at the Time, a Caucasian gentlemen that stated he was the mgr, told me there were 2 dates missed for oil changes and if I had receipts that I [brought] my car in, they'd help me otherwise come get my car!!! VERY RUDE!! we were unable to retrieve those receipts and ended up towing the car home, and not driving the car while paying 636.00 ea month, for the next 2yrs!! I called several time aft leaving with my Vehicle, about dropping my warranty, and was given the run around from the Warranty department at Toyota scion in matteson as well as The car company I was paying my car notes too. every month I was complaining about my vehicle that wasn't running that I had to pay for, they(the Toyota company I payed my car notes too) would suggest, I contact the store I bought the car from (Toyota scion, in matteson) and I did, (Toyota scion in matteson) redirected me back to the car company instead of assisting me,. Its now 4/45/2012, and Today is the first time I was told by a John(jb) fro Toyota scion in matteson that I have a little less than a year and I would come into The matteson store to discuss, discontinuation of my Warranty!!! My warranty hasn't been any use to me for well over 3yrs and for 3yrs I've been getting the run around. I AM RESPECTFULLY REQUESTING MY MONEY BCK, I HAVE THIS VEHICLE DWN TO 8 THOUSAND DOLLARS FROM 36,000, AND FEEL I HAVE BEEN CHEATED, OVER LOOKED, LIED TOO AND DISCOURAGED INTO CANCELLING MY WARANTY! I AM A SINGLE MOTHER OF FOUR AND FEEL TAKEN ADVANTAGES OF. PLS CONTACT ME AT tracy. walker52@Yahoo.com, or MS, TRACY WALKER 8 APACHE ST PARK FOREST ILL, 60466, (708) 790-2183/(708) 8567216. THANK you FOR YOUR PROMPT ATTENTION TO THIS MATTER, IVE BEEN IN DISTRESS ABOUT THIS MATTER FOR 3YRS!!! THANK U
     
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Posted by Kris10 on 2012-04-25:
You really shouldn't put your phone number, e-mail, address and full name on public boards like these. Sounds like you may need to contact an attorney.
Posted by trmn8r on 2012-04-25:
If I read the complaint correctly, they are denying a repair of your engine under warranty because you can't prove that the engine was serviced in accordance with the service schedule. I hate to say it, but this is pretty standard practice. An engine repair is typically expensive. Certain motors are more prone to a "sludge" problem, and servicing them regularly is important.

Further, it sounds like you let the car sit unrepaired for two years, while paying $600+ a month for the loan, etc. Is that true? That is $14K+ you have paid out for a car that isn't operable. I'd make some move soon, and letting the warranty go may be a good first one. Unless you want to pursue legal action...
Posted by FoDaddy19 on 2012-04-25:
I do think unless it's not covered in warranty (and it may not be), they they should've covered the towing expenses for the 2nd breakdown. However keeping maintenance records when you're not using the dealership for regular maintenance is your responsibility. Obviously if something like what happened to your car does occur, you will have to provide proof that the scheduled maintenance was adhered to. Asking you for proof that the car was properly maintained is not rude. And based on what you've posted here, you haven't been cheated or lied to in my estimation. Being a single mother of four really doesn't factor into this, as it's purely an issue of proper record keeping and could happen to anyone regardless of marital status.

You can bring a lawyer into this if you want,but I'd be willing to bet my lunch that there's something in the warranty contract that states something to the effect that if you don't have proof that the scheduled maintainece was carried out, then the warranty is void. And as far as the dealership is concerned if you don't have reciepts, then it didn't happen. Even if it did. The burden of proof is on you. And honestly if they said they found sludge in the engine, and presumable can prove it, it's going to be very hard to persuade a judge that the maintenance was indeed done on time, because the presence of sludge is almost a dead giveaway that the engine was run too far between oil changes. To clarify, I'm not saying you didn't perform the maintenance, but it's going to be almost impossible to prove that you did given that you don't have the receipts and your engine has sludge in it. So I tend to believe that you will not be getting your money back and I think you're going to have to shell out some bucks for a new/used engine. Or part out the car. Good luck though.
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Ripping Consumer Off
Posted by June_zheng_121 on 04/20/2012
I bought a 2007 Toyota car, and it was consuming all the engine oil every 650 mile, and they tell me that is "normal". I bought a extended warranty on my car which covers the repair of engine if something is wrong with it. There is obvious something wrong with the engine if it is consuming engine oil at every 650 mile, but no matter what I say, they just keep admitting it is normal. Toyota just keep dragging the problem till my warranty expires and then do nothing about it. TOYOTA IS A RIP-OFF!!!! If this is how Toyota company going to rip consumer off to buying their extended warranty and not trying to fix what is cover in the warranty, then DON'T sell it!!!
     
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Posted by Skye on 2012-04-20:
You could contact your state department of consumer affairs, and file a complaint.

I'm not a car person, but I'm pretty sure if the oil is burning out every 650 miles, something is wrong, but with what, I don't know.

I'm sure one of the car people here might have an answer as to what could be causing this problem for you.
Posted by trmn8r on 2012-04-20:
They are probably doing as you say, and waiting for the warranty to expire. Shortly afterwards, your engine will expire.

There may be no way to get them to repair your car if it is running fine except the oil consumption is high. And you'll get into having to prove it has had the manufacturer-recommended maintenance the entire time, or they will DQ you. They will make it difficult. Good luck.
Posted by bob932304 on 2012-04-20:
Take it to a certified mechanic and he/she will probably find the problem quickly. Then tell the dealer you have had an independent inspection and to fix it or you will have the other mechanic fix it and sue the dealer in small claims court for the cost. That will get their attention.
OR have a lawyer send a letter to the dealer stating they must perform the repair or they will be sued.

Since you cannot get any satisfaction yourself, bring in a 'big gun'.

This is assuming it is really covered under the extended warranty.
Posted by BigAl on 2012-04-22:
This cannot be the complete story. If the OP stated the circumstances accurately the car is consuming at least 1 gallon of oil every 650 miles. If the oil was leaking there would be evidence of the leak, especially at this volume. If the oil was being consumed in the combustion process there would be an extreme amount of smoke not to mention the odor it would cause. Somethings not right.
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My cars leaks water
Posted by Glfixer on 04/11/2012
CALIFORNIA -- Toyota has a defective plastic part in the Toyota Rav4's called "windshield cowl" .... this is a plastic piece that sits under the hood and windshield and keeps water out of the car. This is not a mechanical mechanism that should have any normal wear and tear. Toyota acknowledges that it's defective but is not covering it under warranty or is doing any recall on it. The repair through the Dealer is $399.00. I'm having a really hard time wrapping my head around paying for something that is defective. On rainy days like today, I've had to borrow a car so I can get to work because if I drive mine, the passenger floorboard fills up with about 2 inches of water, then ultimately becomes moldy before it completely dries out. I've been experiencing this problem since 2009.

     
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Posted by Slimster on 2012-04-11:
before I'd shell out that kinda cash, I'd first inquire about a recall of some sort, secondly, I'd try to use a caulking gun to seal the leak.
Posted by KevinTX on 2012-04-11:
I spent about 5 mins searching for 'RAV4 Windshield Cowl' and came up with a number of helpful hits on how to repair, or REORDER the part. Seems an easy fix.

http://www.toyotapartszone.com/oem/toyota~plate~seal~set~53244-42040.html

http://members.tripod.com/ri_rav4/cowl_fix.htm

http://www.alloemcarparts.com/unified/parts.php?N=11787+4294962948+1725+11921

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&ved=0CI0BEBYwAw&url=http%3A%2F%2Frav4faq.kerkerinck.de%2Fxa3%2Ftsb%2Ffiles%2FBO021-06.pdf&ei=QPOFT4D_OsfUgQfhq9npBw&usg=AFQjCNG7idY7YY8EVfvsNopJupDLImlMoA&sig2=2jxdQdkwk89MOavr9XMw-Q
Posted by Travis on 2013-05-15:
first of all, things like this will never be issued as a recall, because recalls are for safety items only. before complaining that it's not recalled, understand what a recall is. secondly, i work for toyota and toyota motor corp. has NEVER acknowledged this as a defective part. your dealer may have said it's defective but they are not authorized to give the official word from toyota. thirdly, ALL vehicle parts have a normal wear and tear, whether they be mechanical or not. rubber ages and dry rots over time, and epoxy loses it's stickability over time. this is common sense. unfortunately, i've seen time and time again, where there is a class of vehicle owners, who don't want to acknowledge the fact that owning a vehicle comes with doing repairs from time to time. when something goes wrong or messes up, it does not automatically mean it should be under warranty, under recall, or it is defective. the fact is, it's a man made machine, and things will fail. sometimes, even without explanation. the truth of the matter, that vehicle owners do not want to acknowledge, is that you could've always purchased the extended warranty and you wouldn't be paying for the repair. no one wants to talk about that because that would mean there was something they could've done differently to avoid the trouble. we like thinking the automaker should've done something differently, but we dont like to think that we should've done something differently.
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Bad Customer Service
Posted by on 04/01/2012
No attention on walk-in customers. Employee is busy working on his computer work and ignored walk-in customers more than 15 minutes without even any greeting nor excuses.
     
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Posted by Anonymous on 2012-04-01:
Maybe that employee wasn't a salesperson?
Posted by clutzycook on 2012-04-01:
Doesn't matter. If they're at a desk that is right where customers walk in, they should greet the customer and ask if they can help them, and page someone if they can't help them. Customer service isn't limited to salespeople.
Posted by trmn8r on 2012-04-01:
Was this for both auto parts and auto sales? Usually those are distinct, and salesman are all over you. Just curious...
Posted by BigAl on 2012-04-01:
It may not be right but how a customer dresses when he or she is car shopping has a lot to do with how quickly they are helped. If you walk into a dealership with your ballcap on backwards while eating an icecream cone while your underwear is showing you will not be "attacked" by salespeople. Also many dealerships use an "up" system which is a rotating way for the salesstaff to greet the same amount of customers during the day. When a salesman is "up" and his customer is like the one I described he will sometimes avoid them at all costs. This is not right but it is sometimes done. Just saying.
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Discrimination
Posted by Ninut78 on 03/28/2012
MILPITAS, CALIFORNIA -- David [snip] told me I was late 5x on my 5yr lease and said that was bad and my credit was not that good. I told him I think I'm doing ok for a single parent, then he told me that I was on welfare and that I get food-stamps. He said women have help and programs like WIC to help. Then he told me that women have it easy and that his life was harder then mine and that I should try putting a kid through collage like he did as s single parent for his son. Then Paul [snip] came over and I explained to him in tears what David told me and he had no sympathy for me at all. He never even apologize for what David told me and kept trying to sell the car to me. I had to just leave in tears they didn't even offer me tissue as the tears rolled down my face.
     
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Posted by DebtorBasher on 2012-03-28:
The comments he made to you were very unprofessional and uncalled for. However, a contract/agreement is the same for single parents as it is anyone else and they are going to go by the payment agreement. I doesn't matter to them if a customer is a single parent and late five times in five years or if the customer was anyone else that was late five times in five years.

I certainly would never give them my business, regardless, there are other placese that deserve the business.

Having foodstamps or WIC has nothing to do with your car payments and should never have been brought up.

Good luck to you.
Posted by FoDaddy19 on 2012-03-28:
Very unprofessional to say the least. I think that either he was trying to set you up to accept a deal with a very high interest rate, or he was just trying to get rid of you. When I sold cars for a living. Occasionally I'd have an up with pretty bad credit and/or loads of outstanding debts. And sometimes you have to cite these examples in order to justify the fact that the only financing this customer qualified from was an outfit that had ridiculous interest rates. Obviously you'd try to this as tactfully as possible. But often we would get people coming in trying to get the good deal that was advertised in the paper, but they simply don't qualify for the advertised deal because they rock a 550 credit score and haven't paid they cell phone bill or cable bill in months. So you really have to look at it from both sides.

But to reiterate what they said to you was wrong. If they couldn't get you financing, they should've just told you that they couldn't do anything for you and just left it at that. There was no need to drag you through the mud like that.
Posted by clutzycook on 2012-03-28:
FoDaddy and DB are both right so I'm not even going to repeat them.
Posted by madconsumer on 2012-03-28:
late pays are all dependant on how late the payments were made. i think if the payments were made before they were 30 days late should be forgiven.
Posted by FutureReader on 2012-03-28:
They should have stayed away from personal comments. But, 5 times late in 5 years is a lot in my personal opinion. In 5 years, maybe once would be good, and no times late would be excellent.
Posted by clutzycook on 2012-03-28:
How is that fair to the rest of us who bust our humps to get our payments in on time?
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Toyota bluetooth poorly designed
Posted by Timbernstein34 on 01/07/2012
I just bought a 2012 Highlander, in part because Toyota claims more convenient bluetooth than Honda and others. Toyota claims: the bluetooth technology provides users with convenient hands-free phone capabilities.

In fact, not even talking about the setup hassle, it's then very difficult to use more than one phone w the car's bluetooth function. Each time my wife drives the car, we have to give 4 audio commands in order to switch the phones. It usually takes 4-5 attempts, since the Toyota voice command system usually misses at least one of those 4 required commands. Ford has done much better w their Sync system. Even GM seems to have a more user friendly approach.

Why can't Toyota redesign the system so either:
- the system automatically syncs to at least 2 phones whenever either phone is in the car; OR
- at the least, let us switch between phones w a shortcut single command.



     
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Posted by Alain on 2012-01-09:
You can send your suggestion to Toyota via http://www.toyota.com/help/contactus.html
Posted by John on 2012-06-28:
I just purchased a 2012 Toyota Camry XLE and have to concede that the Bluetooth phone interface is very poorly designed. It looks like they cobbled together some half-finished software and rushed it into production.

For example, if your phone does not support "phonebook transfer", you cannot manually enter contact information. You can enter a phone number but cannot assign a name to it! This is an absolutely ridiculous flaw.

Another issue involves the steering wheel controls for the phone/audio system. There are 3 buttons shown on-screen when attemting to make a call, you can select "recent calls" or "speed dial" numbers, but it will not let you select the "phone book" function. You have to reach over to the touch screen and select that option via the touch panel (very distracting). Not sure how that oversight got passed their QC people.

There are numerous other issues with the touch panel/entertainment interface that all appear to be half-done including the lack of Voice Command.

I also own a 2009 Hyundai Elantra and the bluetooth system in it is absolutely superior to Toyota's. It is completely controlled by voice with only 2 buttons for control (aside from volume buttons) and it works flawlessly.

So far my opinion is that the car appears to be made well however many of the electronic features that we have become so reliant upone are poorly done.





Posted by Jack Leu on 2013-01-16:
I have had Toyota Camry XLE Hybrid for a month (Lexus for 15 years). Toyota's (as we'll as Lexus's) voice command is the worst of all. Calling home take three confirmations. Really? The redundancies in communications make it a design by three years old. Come on, Toyota. Take a playbook from cell phones. Resign it to make it usable.
Posted by Steve on 2014-02-11:
Mine on my 12 Rav 4 is screwed up too, dealer no help they say they aren't trained on that
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Transmission
Posted by Toni_bowes71 on 01/07/2012
I purchased a new Toyota echo in 2002, in 2006 they had to replace a new transmission. now they have to replace a new transmission 5 years later. I believe something is wrong with Toyota transmission, it does not make sense for it to go out this fast. I am 63 years old and on a fixed income. can not pay $1,700 dollars to fix this.

     
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Posted by GenuineNerd on 2012-01-07:
How many miles is on the vehicle? Has the transmission fluid ever been changed? I think Toyota (and other manufacturers) use a special type of ATF available only at the dealer. If Dexron fluids are used in automatic transmissions that require special fluids, they can damage the transmission. Also, many manufacturers do not recommend changing the fluid, except if the vehicle is subject to "severe service" (such as stop-and-go city driving and driving in hilly or dusty areas. However, for most driving, changing it at 100,000 miles (with the proper fluid) is recommended-and some shops use a device that changes the fluid via the transmission lines, instead of dropping the pan. That method removes 98% of the old fluid.
Posted by trmn8r on 2012-01-07:
Good points, GN. My Volvos use the same as Toyota, and yes it is a dealer item.

You are correct that manufacturers often don't recommend changing it. This is CATESTROPHIC for Volvos from 1993 through at least 2005 - the wisdom of Volvo mechanics is to change it every 60,000. At that point it looks pretty much dark brown usually.

This could be the OP's problem, though through no real fault of his own.
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Leaking windshield
Posted by Pauladay133 on 12/13/2011
I purchased a 2011 Toyota Camry 2 months ago with 34,000 miles. 2 months later with 37,000 I notice water on the floor. it appears to be the window seal. I take it to the Toyota service dealer and they inform me the car is out of warranty. I inform them that it appears to be a manufactures defect.
     
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Posted by Skye on 2011-12-13:
If it's out of warranty, then there's not much you can do.

You say it appears to be a manufacturers defect? Then take them to court.
Posted by Venice09 on 2011-12-13:
If you bought the car used, there's no way of knowing if it's a manufacturer's defect. The windshield could have been damaged before you purchased the car, and that's what is causing the leak.

If you bought the car from a dealer, did it come with a warranty? Wouldn't a 2011 car with 34,000 miles still be under the original warranty?
Posted by trmn8r on 2011-12-13:
Venice, my guess is the warranty is 36,000 miles. In my head I am thinking 3/36.

This brings up the point this is a very high mileage car for a 2011. I'm wondering if it was a program car or something.

If the windshield sealed properly for 37,000 miles, it doesn't sound like the seal was defective at the time of manufacture.
Posted by Venice09 on 2011-12-13:
Oh, I see now that the car had 34,000 miles when purchased and 37,000 miles now.

I agree that the seal was not defective at the time of manufacture. Something probably happened to it.
Posted by Churro on 2011-12-13:
Toyota has recalled cars in the past for defective windshield seals. If one blows in a year or less I'd say there's a good chance it could be defective.

If it were me I'd contact Toyota and request a good will repair. I got a good will adjustment from Chrysler a few years back. It never hurts to ask.
Posted by Venice09 on 2011-12-13:
I would ask, too. The worst they can say is no. But at least I'd know I tried.

It's surprising what companies will sometimes do if approached by someone with the right attitude.
Posted by ok4now on 2011-12-14:
Hellooo? Am I missing something here? An almost new 2011 Toyota with 34,000 miles. This had to be a rental with this kind of mileage. Possibly it was involved in a crash and the body shop didn't seal the windshield properly. If not Toyota needs to fess up and fix it.
Posted by momsey on 2011-12-14:
It doesn't have to be a rental. Some people drive a lot! Why might you be missing something?
Posted by Anonymous on 2011-12-14:
My bf used to live in Flagstaff, but worked in Phoenix. He drove that commute every day, which is about 3 hours each way. So it's possible that the OP drives a lot for work
Posted by ok4now on 2011-12-14:
momsey/littleshorty: You may have me here. If I'm wrong I'll admit it. Let's do the math on this. The original owner/rental put 34,000 miles on in a year. That's an average of 2833 miles a month or 708 miles a week. Yes some people drive a lot. You would have to drive over 100 miles a day seven days a week to accumulate this mileage. Possible yes but highly unlikely.
Posted by Kris10 on 2011-12-14:
Does it matter how much the original owner drove?? the OP is complaining about a seal failing in approximately a year or less on a car. I'd call that defective and would contact toyota corporate.
Posted by trmn8r on 2011-12-14:
I think it matters - the car is out of warranty.

A windshield leak can develop at any time. This one happened after the warranty was up, not a few months into ownership and at 5,000 miles. Is it great that it happened? No.

what if this car was in an accident prior to the OP's purchase, for example, and the frame was slightly altered, resulting in the leak? That isn't Toyota's fault. Contacting them is worth a try though.
Posted by Mrs. V on 2011-12-14:
My husband drives 92 miles,round trip, Mon, Tues, Thr, Fri. for his job. I take the car on Wed for shoping and other stuff wich makes that 184 just for work for that day.

That's 552 a week just for his job.

We visit his parents twice a month. It's a 5 hour round trip at about 220 miles each trip. That's 420 miles a month.

So far that's 2628 miles a month and that doesn't include: Shoping, movies, dinner, visiting other friends and family.

Trust me, a family with one car can put 34000 or more miles on a car in a year.
Posted by Kris10 on 2011-12-14:
Trm, That should have been documented then. The OP should have notification of that somewhere. However, since they did not mention that, the assumption is that they are not aware of an accident.

Yes, it's out of warranty at 37k, and that is the reply the op got from the dealership. However, contacting corporate and explaining that a 2011 model has a windshield seal problem, might result in a repair at low or no cost to the OP.
Posted by ok4now on 2011-12-15:
Mrs. V: I stand corrected. In your situation you do put this high mileage on. Doing the math thing again in 3 years that's over 100K miles. With today's gas prices this has to be a huge expense for you. Then you have a high mileage car that needs replacement with no resale value after three years. This is not a criticism, I'm only looking at the post and info you provided. Maybe you need to make some changes so you can drive less and save some money.
Posted by Mrs. V on 2011-12-15:
ok4now - Thank you for your concern ^_^

We have had the car for about 7 years now (it's an 04), so we own the car, so no cost there.

We have never traded in a car anyway (we always donate it when we need a new one) so that's never been a concern.

The gas cost is a bit ouchie, but it's do-able.

We have only one car, so only have to pay insurance on one car (also have our life and homeowners through the same insurance, so we get a price break).

The car is well maintained, so it runs very well (I recomend Nissans, they are wonderful cars), and our dealer has a program where you pay 250.00 once (called Jones for a Lifetime-comes free if you buy your car at Jones) and all oil changes are then paid for for the lifetime of the car. Also, the engine is under lifetime coverage with the same program.

So, while it's a high milage car, it's not as expensive as you may think ^_^
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Tire Warranty
Posted by Mauiwestsider48 on 10/16/2011
I have a 2008 Toyota Tacoma extended cab with 30,000 miles, that has a bulge on the right rear and am told by Toyota that Firestone is responsible for the warranty. Unfortunately there is not a Firestone dealer here on Maui. So when did the time come that you bought a new car and they don't warranty the truck from front to back top to bottom.
     
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Posted by spiderman2 on 2011-10-16:
I think the tires have already been warrantied by their manufacturer and not the manufacturer of the vehicle. I'm sure there are lots of business and corporation who do not have locations on an island.
Posted by spiderman2 on 2011-10-16:
correction to the above: "already" should be always.
Posted by trmn8r on 2011-10-16:
I believe it has always been the case that the tire manufacturer warranties the tires on a new car. If there is no Firestone dealer there, I would complain to Firestone. It is too bad the Toyota dealer couldn't point you in the right direction, but they would have to do this for each tire manufacturer.
Posted by Skye on 2011-10-16:
Here is the link to contact Firestone. The "Contact Us" selection is on the lower bottom right side of their website, in the red banner. You can't miss it. Maybe they can suggest what you should do.

http://www.firestone.com/
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