LOS ANGELES, CALIFORNIA -- I am a consumer that feels that customer service is an integral part of the company. Without the service, it doesn't matter how good the item is, NO ONE would like to deal with a sour face. Maybe its the financial situation that everyone is in these days. One can admit that there are many negative beings out there, But that doesn't mean everyone is. Toyota's service seems to dwindle every time I deal with them. The product may be great, but there are other companies out there that give better rewards as you make a connection with them. Toyota's representatives, or maybe its the company policy, itself, but they seem to care only about their profits and not about what the people want. When they want money, they will call and bug/bother you until you give them the answer they want. Then the hire third parties who act basically like criminals...
Well, to tell the truth, I was late a few payments on my car. they hire a repo company who comes into my private garage (ILLEGALLY~!!) and take my car. Its my fault for the payments, so I get what I deserve, but when I tell Toyota's representatives that the third party they hired are acting illegally, they say they don't care what the third party does, as long as I get the point.
Then comes another instance when I DID mail in the payments on time, But they call me WAY TOO MUCH asking if payment has been made. I ask them to stop making these calls and they say that its in their authority to do whatever they want....
I think there's some shady people in that business... No wonder the world is full of angry mobs. We can't stop evil with evil. If they THINK that they are in a "power" position, boy, do they take advantage of it.
I just needed to ramble on.
HOUSTON, TEXAS -- I am a person who believes in good maintenance on my vehicles and was a loyal purchaser of Toyota. Recently after purchasing my vehicle, I begin to feel some hesitation and I took it in to see if they could find out what it was. I specifically told them that I wanted them to check out my transmission because of the hesitation. I was told by "Mike Calvert" technicians that it was a waste of time to check because the truck was over a year old. At this time I also wanted them to check the upholstery because of it coming loose and I was told that I would have to bring it in on another day because it was too busy. Now I realize Saturdays are busy days and there is a reason why because everyone is off. Each time I have taken my car to be serviced, I have requested them to check my transmission and apparently they just put they have checked the transmission, but without doing it. Now my warranty has expired!!! Now I am having problems with the transmission and other thing I have told them about is rearing its ugly head. I do not know if the corporate office is informed or they are turning their heads to the different complaints. Most dealerships service departments are a disgrace and a sham, they only do part of the work and leave the rest for the consumers to foot the bill. Now I have to to Dole out money to have my transmission diagnosed and maybe repaired. This could have been prevented if the technicians would have listened in the beginning. I really believe because I was a woman they felt I was being paranoid, but little dothey know I was a participator in fixing some cars and finding out about the particulars of when I may be having a problem with my car. After this fiasco with my Toyota, I do believe I will purchase an American made car and probably get a better deal of not being taken. Also I have not seen where on any website where Toyota is a major contributor to any American cause on this website and for that I am asking to consider strongly about the next car you purchase(maybe a company that supports our causes).
The latest Toyota commercials with the kid talking about lame parents and having a vehicle not up to his standards sends a truly negative message. The message it sends is that kids should be ashamed of their parents' cars and embarrassed to be seen in anything other that the top of the line new car. Wake up call, not EVERYONE is in a financial situation that allows them to purchase new cars especially in today's economy. Your commercial appears to target kids and suggests to them that they should be ashamed and embarrassed of their situations. Really, Really tasteless shallow bit of advertising.
ALLENTOWN, PENNSYLVANIA -- I purchased a new 2007 Toyota Camry Hybrid this summer. The sticker says "satellite radio ready" which I would think means "subscribe" for the standard fee. When I questioned the salesperson, he said that you needed to purchase some additional equipment - he thought about $300. I purchased the vehicle and thought after a couple of weeks I would have the XM satellite radio installed. I checked with two dealers - one said $795 - the other said $695! I asked if they had to replace the radio!! I finally decided to have it done through a dealer friend for $545.
I picked the vehicle up and noted a small black antenna inside the rear window glued on the ledge. I questioned this type of antenna (which looks like the one that comes with the standard $39 XM receiver). I was told that Toyota U.S.A. sent this as the "factory installed" type of antenna! I questioned Toyota - received an incident number in July - it is now almost December; no response. The radio did not work very well - cut in and out by trees, etc. My dealer finally found an antenna and mounted it on the trunk (painted gray to match my auto.) Still no response from Toyota! I question their advertising and most important, their lack of customer service from the Corporate Office.
This is ridiculous! I'm typing this up for my husband. He went into the Toyota City two weeks ago to buy his dream car - a Toyota Tacoma 05. We just got done refinancing the truck, put our down payment down, all psyched to bring the truck home. The truck was the only left on the showroom floor, the only color available left in this state. One of the service guys was backing the truck out of the showroom for us to get ready to drive home when suddenly we heard a "BOOM!" We didn't think anything of it, because they didn't tell us anything for at least two hours. All they told us was that the truck was still being cleaned out for us.
Then after we did all the paperwork, financing, they finally bring us out to look at the truck. BIG ASS DENT on the side! My husband looked sooo furious. The service guy said that while backing it up, the guy hit the back side against the door, which caused the dent. I'm not just talking about a small dent, it's a big dent. I knew my husband was really disappointed. But we had no choice, we needed a car to bring home to get to work. They offered to fix the dent for free (of course they have to) and the guy said all he has to do is pop out the dent and it will look like new again. So they said for my husband to bring in the truck next week.
So my husband brings the truck in next week on a Wednesday. They said they will be able to pop out the dent in one day should be ready. Comes Thursday, no call. My husband is worried. He finally gets through really late on Thursday. They said that they had to take apart the back part of the truck and install some new parts, repaint it, and refinish it. My husband is so mad by now! I mean, all they said was that they were going to pop the dent out, not take the whole truck apart and repair it like it got into some accident right?
My husband was frustrated because he said they didn't even call him to notify him of that change of plans and he was mad also because he tried to call all day and could not get through to the service department. My husband mentioned either order a new truck or throw in something. I mean, he did go in there to buy a new truck not a truck that got dented after we signed all papers and all already, do you agree? All they said was "We'll throw in a free oil change." My husband was still not happy. I told him to ask them to order a new truck, he went in there to buy a brand new truck, we paid full price.
Instead, we're getting this truck that got dented that wasn't even our fault, and it's just not the same, you know? What if they repaint it and it doesn't match? What if it starts to rust because they took it apart? It was practically damaged good. Anyway, our options right now is: 1:Have them order a new truck. They said it will take at least one month and we still have to pay for freight fee's equaling $400. Ridiculous? 2:Have them throw in some free things, such as free resurfacing, and knock off a few hundred bucks off the truck. 3:If they don't agree to any of this, my husband get his refund back and go to another dealership.
The problem is, Toyota has the worst service department ever! They treat your car like it's not even important.
My husband was just upset because he was in the unknown about his car for days. He bought it about two weeks ago and his car has been in the shop for at least two weeks now. Ridiculous?
I really just want him to ask them to order a new one and we don't have to pay for any shipping costs. We went in there to pay and buy a new Tacoma truck and instead, we got all of this, a dented truck no calls back, bad service. It was a really bad experience. Our sales person was great but the service department, thumbs all the way down.
CLARKSVILLE, INDIANA -- I recently decided to purchase a new car. I had decided upon a Toyota Celica GT. I found it online and was overjoyed that I would not have to drive far to the dealership. In the past week, before purchasing my car, I had looked around at other Toyota dealerships in the area and already new exactly what I wanted.
My father and mother joined me in looking at the car I was interested in buying, and unfortunately with conflicting work schedules we did not have time to do much more that day than look at it. I spoke with the sales manager and I told him that I was interested in the Carbon Blue Celica they had on the lot and to my amazement he did not even know that it was there. Needless to say, I was shocked about that.
But a few days later I came back hoping the car was still there ready to purchase it. My father had decided that he would let me have his car (my previous vehicle) as a trade-in and then I had gathered a small amount of cash to put down on it. The sales person that we worked with was very friendly and explained to me everything. He was very understanding since this was my first car purchase. He was also very informative, I really appreciated that.
With this being my first car purchase, I had done my research on the car and also on the car I had planned to trade in. My father had offered me no help in getting this car from the very beginning. He informed me that I would be doing it all on my own and we informed the manager of that also. As one knows, buying a car means sitting in these little chairs for 4 hours???
Anyway, I did understand that they were working hard to get me this car, so the waiting was no big deal. You can imagine my excitement when they came out and told me that I did not require a cosigner. I was so happy, even though now my down payment was lower than I had expected. I had researched that a dealer would give me $1200 for my car, Greentree told me that they would give me $500. I said no way.
I have respect for my old car, it had gotten me everywhere for 3 years. I decided then that I would sell my old car and then refinance the new one. To try to shorten this letter, I came up with another $500 dollars and put $1000 down on my new car that day. I had intended with the trade in to put $2000 down, but they accepted $1000, so I left it at that.
After all the paper work was done, and after having been at Greentree Toyota in Clarksville, IN for nearly four and a half hours, I was driving off the lot in my own new car. That, I was extremely happy about, 'my own new car.' As happy as I was I went to friends' houses and showed my new pretty off, then I went to work and showed it off. I loved it.
After three days, I had just gotten used to my new car and had become very comfortable with it, I received a phone call from someone in the dealership saying to me that I did need a cosigner. This I did not understand and I expressed this to him, I had a new car in my driveway that I had already purchased full coverage insurance on, I had the first car payment already saved up and in the bank and I had the money that I would need to register the car. I asked him why it was in my driveway if I had needed a cosigner. Why they had not seen that I needed a cosigner when they told me that I did not??
Of course, I got no real answer for my questions. I told them that I did not understand and that he would have to explain this to my father. He promised to call the next day, which he did not. Then two days later the manager of Greentree Toyota called me and told me that I needed the cosigner, I told him to talk to dad. Well, with my father already being at work, I took out all of my papers and read all the little fine print and still to my belief that car was mine.
So, I called my lawyer and spoke with him. He informed me that my problem lies with the credit union, and after that I called them. I explained to them that I had planned on having this $21,000 loan paid for under two years time. They said although I had excellent credit they could not finance a loan of that amount. I understood.
I told my father that when the manager called him to tell him that I would just bring the car to him. I found a cosigner, and six days after I had thought that I had bought my very own car, I was on my back to the dealership to get the car jointly with someone??? Less than a minute away from the dealership I quickly decided that I would return the car.
Since it was now used with nearly 600 miles, why would I still want to go through the whole purchase again and still pay new car price? Also, I had noticed that the paint had been scratched in the cleaning of my new car. I believe that the people that clean the car had left the buffer too long or not long enough. There were little hairline scratches all over the paint job. Also, where the ignition key fitting was, it was not correctly fitted into the steering column, there was a big gap, plus I had to be at work in two hours, leaving me with one hour to get ready, one hour in driving time.
I walked into the dealership that day, holding back the tears, I had fallen in love with that car. The manager walked up to me and I gave him the keys, the brochures, and owner's manual, and the little binder that they had to mail to me because they were out when I purchased the car. I was so upset that I gave myself a migraine and my work sent me home because, honestly I would not have been worth anything to my customers.
I am still very upset about this incident. As you could imagine. I had believed that I had a new car. I was excited. I was going to pay for the thing on my own, which I make more than enough to double my payments every month. I actually had planned out a budget. I was going to pay $1000 every month to pay off that car and plus refinance it after I sold my old one.
This has caused me a great deal of stress, as I have explained. To help keep me as a potential future customer, I would like the following: More than anything, I wanted to write this letter in order to express my dissatisfaction with Greentree Toyota. If they knew that I was going into this without a cosigner why did they let me leave with the car and then a week later, decide I do need a cosigner. I still do not understand completely what even happened. I would like to know.
But, with all things said, almost, I will not bother you with the fact that now I have to cancel a planned trip because I do not really want to drive my old car. I had enjoyed the luxuries of my now past new car. I am still interested in purchasing a new car from Toyota. I do want a new Celica. Unfortunately, with it being the end of October already, I may as well wait until the weather gets better, and then, I can just pay for the new car in full in cash somewhere other than Greentree Toyota.
I have told many people of this incident and actually many of my customers also. I do not talk bad of Toyota, just Greentree Toyota. Thank you for listening, more than anything I wanted to express how upset this has made me, I do feel for you having to read this complaint, in my job, I also sometimes have to read these. Thanks again. At the very least I would like a response from your company regarding this incident. Thank you for your time.
I have a 2001 4runner. In June 2012 it began to hesitate upon acceleration. It would bog down then accelerate like there was an invisible turbo. Also a severe highway shake. I took it to the dealer North Hills Toyota pgh pa, paid 120.00 for diagnosis. They told me my emergency brake was probably hung up causing the hesitation and shake. They wanted 100.00 per side plus labor to replace the bell cranks. I opted to have them rebuilt because it's a common but cheap fix. Free to be exact. So needless to say the hesitation/ shake is still there. Took it back and left it for 5 days.
Finally they said I had a broken belt in rear tire. Bought a brand new tire mounted and balanced all four tires. 85.00. and they finally diagnosed the hesitation, said it was the TPS. Throttle Position Sensor. OK fine. Problem is that you can't just get the sensor you need whole throttle body. So I bought the brand new Toyota throttle body. 850.00 dollars. Guess what? NO FIX.. Exactly the same.. So called them back and now there is nothing they can do. Spoke to a technician supervisor who told me it's time to buy a new car. Very funny, NOT!! So now I am out over 1300.00.
CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the work order showed that they filled my new tires to 32 lbs. I questioned the service representative ** about this, and was told that this was the correct pressure for my car/tires. I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.
Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where ** apologized and said that they usually inflate to tires to "comfort" level for customers, even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own. I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
I purchases a 2012 highlander limited approx 1 week ago with hands free phone capability system. When trying to enter names and phone number is where my problem starts. The system will take the number and when entering the name, it shows no name. I took the vehicle back to dealer and one of the young sales person tried them, same thing and came up with the same problem. He then stated that I need a new phone?? Why I used the same phone in my 2009 highlander and also in my 2011 Toyota Avalon. Is there something wrong with the system in the vehicle or what?
I bought a 2007 Toyota car, and it was consuming all the engine oil every 650 mile, and they tell me that is "normal". I bought a extended warranty on my car which covers the repair of engine if something is wrong with it. There is obvious something wrong with the engine if it is consuming engine oil at every 650 mile, but no matter what I say, they just keep admitting it is normal. Toyota just keep dragging the problem till my warranty expires and then do nothing about it. TOYOTA IS A RIP OFF!! If this is how Toyota company going to rip consumer off to buying their extended warranty and not trying to fix what is cover in the warranty, then don't sell it!!