Toyota Motor Corporation - Page 3

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Overfilled Tires
Posted by on
Rating: 1/51
CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the workorder showed that they filled my new tires to 32 lbs. I questioned the service representative ( Lisa Kline ) about this, and was told that this was the correct pressure for my car/tires, I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.

Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where Ms Kline apologized and said that they usually inflate to tires to "comfort" level for customers, Even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own.

I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
     
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trmn8r on 07/01/2012:
Over inflating the tires by only 2psi should not cause visibly noticeable wear in 1,100 miles.
ok4now on 07/02/2012:
Never trust the dealer when it comes to this. Check it yourself with a good quality gauge just to make sure. I recently needed two new tires to pass inspection at Tires Plus. The next day when the tire pressure was cold I checked it. One tire had 38 psi and the second had 40 psi. This would definitely lead to premature tire wear had I not checked it. As trmn8r correctly pointed out 2 psi would be meaningless.
Tirebiter on 07/02/2012:
I agree, overinflating your tir4es by 2 psi will not cause any visible wear in only 1100 miles. Your statement leads me to believe that there may be some issues with alignment or suspension or other areas.
jktshff1 on 07/02/2012:
While it should not make a difference, the dealership was in the wrong for overinflating, no question about that. OK put it right, check them yourself.
Good review.
Jay Sea on 01/24/2014:
Lisa Kline is an exceptional customer representative. She is very knowledgeable and courteous. My wife and I had our Toyota serviced at the dealership today and I was trying to find a way to express our appreciation for her. This seemed like the best forum for this. The opinion above is based in ignorance of tire pressures. The original tires may have had 32 psi requirement. Your new tires can easily be higher. Tire pressure recommendation from manufacturer have a pretty wide range, not just one number. Look at the small print on the side of your tire. Better gas mileage if you go to the high side.
If you read this, understand it and follow my advice, you will no longer be ignorant on tire pressure.
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Highlander hands free phone system
Posted by on
Rating: 5/51
I purchases a 2012 Highlander limited approx 1 week ago with hands free phone capability system. When trying to enter names AND PHONE NUMBER IS WHERE MY problem starts. The system will take the number and when entering the name, it shows NO NAME, I took the vehicle back to dealer and one of the young sales person tried them same thing and came up with the same problem. He then stated that I need a NEW PHONE???????? WHY I used the SAME PHONE IN MY 2009 Highlander and also in my 2011 Toyot Avalon. IS THERE SOME THING WRONG WITH THE SYSTEM IN THE VEHICLE OR WHAT.
     
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clutzycook on 06/21/2012:
Is it possible that your phone isn't compatible (new software or something)?
FoDaddy19 on 06/21/2012:
From Toyota regarding bluetooth compatibility

"Because Bluetooth has a universal standard developed by a consortium of interested companies, almost all Bluetooth handsets should have some functionality in our vehicles. However, because of the differences in the quality of the handsets and Bluetooth chip programming, not all Bluetooth handsets will have the same level of performance when interfacing with the Bluetooth chips in our vehicles. That is why Toyota is evaluating Bluetooth handsets to help ensure quality operation."

It's entirely possible that if you have an older phone the level of compatibility may be reduced with a newer vehicle. See if you can find someone with a newer phone (preferably one that supports bluetooth 4.0) and see if there's any difference when it's paired with the Highlander.
Jf on 08/04/2012:
Thanks for the post. I have the same problem with the Apple iPhone G3. It wil say "no name" and will only display the phone # on my cars audio screen.
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Ripping Consumer Off
Posted by on
Rating: 1/51
I bought a 2007 Toyota car, and it was consuming all the engine oil every 650 mile, and they tell me that is "normal". I bought a extended warranty on my car which covers the repair of engine if something is wrong with it. There is obvious something wrong with the engine if it is consuming engine oil at every 650 mile, but no matter what I say, they just keep admitting it is normal. Toyota just keep dragging the problem till my warranty expires and then do nothing about it. TOYOTA IS A RIP-OFF!!!! If this is how Toyota company going to rip consumer off to buying their extended warranty and not trying to fix what is cover in the warranty, then DON'T sell it!!!
     
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Skye on 04/20/2012:
You could contact your state department of consumer affairs, and file a complaint.

I'm not a car person, but I'm pretty sure if the oil is burning out every 650 miles, something is wrong, but with what, I don't know.

I'm sure one of the car people here might have an answer as to what could be causing this problem for you.
trmn8r on 04/20/2012:
They are probably doing as you say, and waiting for the warranty to expire. Shortly afterwards, your engine will expire.

There may be no way to get them to repair your car if it is running fine except the oil consumption is high. And you'll get into having to prove it has had the manufacturer-recommended maintenance the entire time, or they will DQ you. They will make it difficult. Good luck.
bob932304 on 04/20/2012:
Take it to a certified mechanic and he/she will probably find the problem quickly. Then tell the dealer you have had an independent inspection and to fix it or you will have the other mechanic fix it and sue the dealer in small claims court for the cost. That will get their attention.
OR have a lawyer send a letter to the dealer stating they must perform the repair or they will be sued.

Since you cannot get any satisfaction yourself, bring in a 'big gun'.

This is assuming it is really covered under the extended warranty.
BigAl on 04/22/2012:
This cannot be the complete story. If the OP stated the circumstances accurately the car is consuming at least 1 gallon of oil every 650 miles. If the oil was leaking there would be evidence of the leak, especially at this volume. If the oil was being consumed in the combustion process there would be an extreme amount of smoke not to mention the odor it would cause. Somethings not right.
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My cars leaks water
Posted by on
Rating: 1/51
CALIFORNIA -- Toyota has a defective plastic part in the Toyota Rav4's called "windshield cowl" .... this is a plastic piece that sits under the hood and windshield and keeps water out of the car. This is not a mechanical mechanism that should have any normal wear and tear. Toyota acknowledges that it's defective but is not covering it under warranty or is doing any recall on it. The repair through the Dealer is $399.00. I'm having a really hard time wrapping my head around paying for something that is defective. On rainy days like today, I've had to borrow a car so I can get to work because if I drive mine, the passenger floorboard fills up with about 2 inches of water, then ultimately becomes moldy before it completely dries out. I've been experiencing this problem since 2009.
     
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Slimster on 04/11/2012:
before I'd shell out that kind of cash, I'd first inquire about a recall of some sort, secondly, I'd try to use a caulking gun to seal the leak.
KevinTX on 04/11/2012:
I spent about 5 mins searching for 'RAV4 Windshield Cowl' and came up with a number of helpful hits on how to repair, or REORDER the part. Seems an easy fix.

http://www.toyotapartszone.com/oem/toyota~plate~seal~set~53244-42040.html

http://members.tripod.com/ri_rav4/cowl_fix.htm

http://www.alloemcarparts.com/unified/parts.php?N=11787+4294962948+1725+11921

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&ved=0CI0BEBYwAw&url=http%3A%2F%2Frav4faq.kerkerinck.de%2Fxa3%2Ftsb%2Ffiles%2FBO021-06.pdf&ei=QPOFT4D_OsfUgQfhq9npBw&usg=AFQjCNG7idY7YY8EVfvsNopJupDLImlMoA&sig2=2jxdQdkwk89MOavr9XMw-Q
Travis on 05/15/2013:
first of all, things like this will never be issued as a recall, because recalls are for safety items only. before complaining that it's not recalled, understand what a recall is. secondly, I work for toyota and toyota motor corp. has NEVER acknowledged this as a defective part. your dealer may have said it's defective but they are not authorized to give the official word from toyota. thirdly, ALL vehicle parts have a normal wear and tear, whether they be mechanical or not. rubber ages and dry rots over time, and epoxy loses it's stickability over time. this is common sense. unfortunately, I've seen time and time again, where there is a class of vehicle owners, who don't want to acknowledge the fact that owning a vehicle comes with doing repairs from time to time. when something goes wrong or messes up, it does not automatically mean it should be under warranty, under recall, or it is defective. the fact is, it's a man made machine, and things will fail. sometimes, even without explanation. the truth of the matter, that vehicle owners do not want to acknowledge, is that you could've always purchased the extended warranty and you wouldn't be paying for the repair. no one wants to talk about that because that would mean there was something they could've done differently to avoid the trouble. we like thinking the automaker should've done something differently, but we don't like to think that we should've done something differently.
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Discrimination
Posted by on
Rating: 1/51
MILPITAS, CALIFORNIA -- David [snip] told me I was late 5x on my 5yr lease and said that was bad and my credit was not that good. I told him I think I'm doing OK for a single parent, then he told me that I was on welfare and that I get food-stamps. He said women have help and programs like WIC to help. Then he told me that women have it easy and that his life was harder then mine and that I should try putting a kid through collage like he did as s single parent for his son. Then Paul [snip] came over and I explained to him in tears what David told me and he had no sympathy for me at all. He never even apologize for what David told me and kept trying to sell the car to me. I had to just leave in tears they didn't even offer me tissue as the tears rolled down my face.
     
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DebtorBasher on 03/28/2012:
The comments he made to you were very unprofessional and uncalled for. However, a contract/agreement is the same for single parents as it is anyone else and they are going to go by the payment agreement. I doesn't matter to them if a customer is a single parent and late five times in five years or if the customer was anyone else that was late five times in five years.

I certainly would never give them my business, regardless, there are other placese that deserve the business.

Having foodstamps or WIC has nothing to do with your car payments and should never have been brought up.

Good luck to you.
FoDaddy19 on 03/28/2012:
Very unprofessional to say the least. I think that either he was trying to set you up to accept a deal with a very high interest rate, or he was just trying to get rid of you. When I sold cars for a living. Occasionally I'd have an up with pretty bad credit and/or loads of outstanding debts. And sometimes you have to cite these examples in order to justify the fact that the only financing this customer qualified from was an outfit that had ridiculous interest rates. Obviously you'd try to this as tactfully as possible. But often we would get people coming in trying to get the good deal that was advertised in the paper, but they simply don't qualify for the advertised deal because they rock a 550 credit score and haven't paid they cell phone bill or cable bill in months. So you really have to look at it from both sides.

But to reiterate what they said to you was wrong. If they couldn't get you financing, they should've just told you that they couldn't do anything for you and just left it at that. There was no need to drag you through the mud like that.
clutzycook on 03/28/2012:
FoDaddy and DB are both right so I'm not even going to repeat them.
madconsumer on 03/28/2012:
late pays are all dependent on how late the payments were made. I think if the payments were made before they were 30 days late should be forgiven.
FutureReader on 03/28/2012:
They should have stayed away from personal comments. But, 5 times late in 5 years is a lot in my personal opinion. In 5 years, maybe once would be good, and no times late would be excellent.
clutzycook on 03/28/2012:
How is that fair to the rest of us who bust our humps to get our payments in on time?
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Toyota bluetooth poorly designed
Posted by on
I just bought a 2012 Highlander, in part because Toyota claims more convenient bluetooth than Honda and others. Toyota claims: the bluetooth technology provides users with convenient hands-free phone capabilities.

In fact, not even talking about the setup hassle, it's then very difficult to use more than one phone w the car's bluetooth function. Each time my wife drives the car, we have to give 4 audio commands in order to switch the phones. It usually takes 4-5 attempts, since the Toyota voice command system usually misses at least one of those 4 required commands. Ford has done much better w their Sync system. Even GM seems to have a more user friendly approach.

Why can't Toyota redesign the system so either:
- the system automatically syncs to at least 2 phones whenever either phone is in the car; OR
- at the least, let us switch between phones w a shortcut single command.



     
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Alain on 01/09/2012:
You can send your suggestion to Toyota via http://www.toyota.com/help/contactus.html
John on 06/28/2012:
I just purchased a 2012 Toyota Camry XLE and have to concede that the Bluetooth phone interface is very poorly designed. It looks like they cobbled together some half-finished software and rushed it into production.

For example, if your phone does not support "phonebook transfer", you cannot manually enter contact information. You can enter a phone number but cannot assign a name to it! This is an absolutely ridiculous flaw.

Another issue involves the steering wheel controls for the phone/audio system. There are 3 buttons shown on-screen when attempting to make a call, you can select "recent calls" or "speed dial" numbers, but it will not let you select the "phone book" function. You have to reach over to the touch screen and select that option via the touch panel (very distracting). Not sure how that oversight got passed their QC people.

There are numerous other issues with the touch panel/entertainment interface that all appear to be half-done including the lack of Voice Command.

I also own a 2009 Hyundai Elantra and the bluetooth system in it is absolutely superior to Toyota's. It is completely controlled by voice with only 2 buttons for control (aside from volume buttons) and it works flawlessly.

So far my opinion is that the car appears to be made well however many of the electronic features that we have become so reliant upone are poorly done.





Jack Leu on 01/16/2013:
I have had Toyota Camry XLE Hybrid for a month (Lexus for 15 years). Toyota's (as we'll as Lexus's) voice command is the worst of all. Calling home take three confirmations. Really? The redundancies in communications make it a design by three years old. Come on, Toyota. Take a playbook from cell phones. Resign it to make it usable.
Steve on 02/11/2014:
Mine on my 12 Rav 4 is screwed up too, dealer no help they say they aren't trained on that
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Low mileage repair
Posted by on
I own a 2005 Toyota Avalon XLS with only 70,000 miles. I have already replaced two ignition coils and now another one has to be replaced. There is a total of six coils and I am sure the other three will need to be replaced soon. It appears to me that these are faulty ignition components that average $350.00 per coil. I am not aware of other vehicles having this problem. This seems like low mileage to be having this issue. I have had several factory recalls and now have been informed by Toyota that there is a leak on the power steering unit at a cost of $1,750.00 to repair. I have always owned Ford products and even have had a Ford F250 Truck with over 500,000 miles with no leaks, no engine problems or transmission problems. I am not holding Toyota to that standard.

I am very disappointed in the Toyota product. Please help me become a satisfied Toyota owner.
     
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trmn8r on 08/04/2011:
VW and Audi had ignition coil/coil pack problems in the '98-03 timeframe. I got stuck for the '98 coil pack, to the tune of $350 or so. They didn't recall it until several years later, and my receipt was long gone.

The '03 they recalled and I didn't have to pay. Keep your receipts - that's the only advice I have. I doubt Toyota is going to step up for you on request, but it is worth a try.
At Your Service on 08/04/2011:
That is really bad. 70,000 is getting up in miles though.

For the most part, I like Toyotas.
Skye on 08/05/2011:
Anytime a repair is needed is never a good time, no matter what. But things happen, and vehicles tend to need repairs.
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12 Volt battery Replacement
Posted by on
I bought a new 2007 Camry Hybrid with a Hi-voltage battery and a 12 volt battery. When the 12V failed, I found a new Panasonic battery from Toyota is the only one I could buy as it has two small black wires coming out of the top left rear of the battery. These go into a white plastic plug that separates in the center for disconnect when replacing it.
NO ONE will tell me what this plug and wires is for. Is it necessary for the operation of the vehicle, if so, what does it do?
This battery is $300 and carries only a 1 year warranty. I want to know specifically why this battery cannot be replaced by a 12v battery without the two tiny wires. How can Toyota justify $300 for a battery with only a 1 year warranty? A Honda hybrid uses the same 12v battery as their other vehicles, costing about $100.
Again, WHAT IS THIS PLUG AND 2 SMALL WIRES FOR - WHAT DOES IT DO?
     
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trmn8r on 07/11/2011:
All you have to do is Google it. The basic answer is it ISN'T a lead acid battery. It charges at a different (lower) rate. Also, there is a sensor in the battery - that is what the 2 wires are.

There are evidently alternatives for $180. You bought a high tech car - it has high tech ingredients.
Whiteduck on 07/12/2011:
I've been waiting for the complaints to start rolling in from hybrid owners who thought they were saving money on gas by buying one. These things are so complex that repairs are going to be so much more expensive that any gas savings will be moot. And I won't even go into the environmental damage caused by making all those freaking batteries...

We're actually not quite ready for hybrid vehicles. When gas is $10 a gallon, maybe.
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Car falling apart
Posted by on
8456 SPRINGBORO PIKE MIAMISBURG, OHIO -- Bought a 2008 avalon (new) took really good care of it, garage kept.
was driving on the road and heard this awful sound like I had hit something, and was dragging it down the road with me. I pulled over and looked under the car and the under cover that protects the car had come loose and so had my grill in the car, and was lying on top of it. I feel like Toyota should have put something on there that was more secure, now parts of my car is in my trunk. I would never buy another Toyota car.
     
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trmn8r on 04/26/2011:
It is really hard to evaluate this complaint, because it isn't known for what reason the splash guard came off. Did the last person to service the car tighten the bolts properly?

I can't picture the front grill of the car being involved with the splash guard - at least on the cars I have worked on. If you could supply more information it would be helpful.
Anonymous on 04/26/2011:
The splash guards are bolted to the fenders.
trmn8r on 04/26/2011:
They call the guard under the car a "splash guard" on many cars. That is what it does. It guards the engine components from water. It is bolted to the frame.

They call what is bolted to the fenders "mud flaps" where I come from.
Anonymous on 04/26/2011:
I see. Thanks, T8r.
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Toyota Commercials Offensive
Posted by on
While watching television as a family, we were introduced to the new TOYOTA Motor Corporations commercials.

We were all offended that Toyota a Japanese corporation would exploit the family in their commercials. They try to sell their cars while making parents in America look stupid. Yes, the parents who are the ones purchasing the Toyota merchandise. Also, they are make the children look like they are in charge of those stupid parents.

The arrogance of Toyota is appalling. The commercials also make fun of all those that have older cars in a time of deep recession almost depression times, when so many are out of work, making this commercial the most offensive commercial of this recession/depression time. How would the Japanese elders and their families, feel about other countries making fun of them in an effort to make money.

I think you should rethink your commercials. I am sure the founder of your company Kiichiro Toyoda would agree.
     
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Alain on 02/02/2011:
Advertisements are often designed to be obnoxious so they get attention.
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