CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the work order showed that they filled my new tires to 32 lbs. I questioned the service representative ** about this, and was told that this was the correct pressure for my car/tires. I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.
Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where ** apologized and said that they usually inflate to tires to "comfort" level for customers, even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own. I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
I purchases a 2012 highlander limited approx 1 week ago with hands free phone capability system. When trying to enter names and phone number is where my problem starts. The system will take the number and when entering the name, it shows no name. I took the vehicle back to dealer and one of the young sales person tried them, same thing and came up with the same problem. He then stated that I need a new phone?? Why I used the same phone in my 2009 highlander and also in my 2011 Toyota Avalon. Is there something wrong with the system in the vehicle or what?
I bought a 2007 Toyota car, and it was consuming all the engine oil every 650 mile, and they tell me that is "normal". I bought a extended warranty on my car which covers the repair of engine if something is wrong with it. There is obvious something wrong with the engine if it is consuming engine oil at every 650 mile, but no matter what I say, they just keep admitting it is normal. Toyota just keep dragging the problem till my warranty expires and then do nothing about it. TOYOTA IS A RIP OFF!! If this is how Toyota company going to rip consumer off to buying their extended warranty and not trying to fix what is cover in the warranty, then don't sell it!!
MILPITAS, CALIFORNIA -- ** told me I was late 5x on my 5yr lease and said that was bad and my credit was not that good. I told him I think I'm doing OK for a single parent, then he told me that I was on welfare and that I get food stamps. He said women have help and programs like WIC to help. Then he told me that women have it easy and that his life was harder than mine and that I should try putting a kid through college like he did as a single parent for his son.
Then ** came over and I explained to him in tears what ** told me and he had no sympathy for me at all. He never even apologize for what ** told me and kept trying to sell the car to me. I had to just leave in tears. They didn't even offer me tissue as the tears rolled down my face.
8456 SPRINGBORO PIKE MIAMISBURG, OHIO -- Bought a 2008 Avalon (new), took really good care of it, garage kept. Was driving on the road and heard this awful sound like I had hit something, and was dragging it down the road with me. I pulled over and looked under the car and the undercover that protects the car had come loose and so had my grill in the car, and was lying on top of it. I feel like Toyota should have put something on there that was more secure, now parts of my car is in my trunk. I would never buy another Toyota car.
I bought a Certified Used 2005 Toyota Matrix in Plano TX. The wording on the warranty states 3 month, 3000 mile Comprehensive Warranty. "Each Toyota Certified Used Vehicle comes with a 3-month/3,000-mile comprehensive used car warranty from date of certified purchase . This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship." My drivers fender liner fell off the car. There was no accident, no rough driving. In fact it had been replaced in the process of making the car worthy of being a certified used car. (I have paperwork to prove it).
When I took the car to a local dealership in Boerne, TX, to have it repaired, they told me it was not covered. I was within the 3 months and the 3000 miles comprehensive warranty period. What does the word "comprehensive" mean? Are they allowed to let it mean whatever is convenient for them? When I called the 800 number for Toyota certified warranty I was told that it doesn't cover cosmetic defects only mechanical defects. I called the dealership from whom I bought the car and they said if I can get it to Plano they will fix it for me.
That means I have to drive 300 miles one way to take the car in to get it fixed. Why can't Toyota of Boerne cover it? Why is it not covered in the COMPREHENSIVE Warranty? Toyota, you need to spell out the terms of your warranty more specifically, or instruct the administrators of your warranty program what the term comprehensive means. I am one dissatisfied customer!
TEXAS -- I don't normally do this but I had such a horrible experience I felt I had to share it... On Monday evening 8/23/2010 at approx. 8 PM my 2010 Toyota Camey would not start. The next morning at 7:45 AM I called Toyota assistance to come pick up the car and repair it as it's under warranty and has only 5,500 miles and is only 6 months old. They told me that they don't pick cars up that did not purchase the extended warranty. I challenged them and they reassured me that this was the case.
I then hung the phone up and looked at my service manual and what do you think the service manual states... As long at the car is under the 3/36,000 warranty (and it is with 5,500 miles and 6 months old) they will pick the car up and repair it. I have now wasted a day of back and forth and have called a tow truck to come and pick it up and take it to Toyota. I am very disappointed with the service, attitude of the phone assistant that I talked with, unwillingness to provide assistance and Toyota as a company.
I attempted to go to the "My Toyota" website for owner and post my complaint for someone at Toyota to handle and much to my surprise they won't let you post or upload issues/concerns/stories. I'm amazed that a company the size of Toyota won't embrace the "open communication" of it owners and allow them to voice their stories good or bad, rather you have to "call in your issue". I categorize this as a full on "Toyota Fail" in customer service, customer communication and warranty follow through.
CALIFORNIA -- This dealer takes 1.5 to 3 hours for waiting customers for routine maintenance like oil change and lube. It is awkwardly located far from the new car department so you can't even shop for a car while waiting. The Service Manager said that the poor service is attributable to their servicing customers from all over San Diego county who come to Carlsbad for service. When I asked, "So, you don't have enough staff to handle the number of customers you have? Does the dealer owner prevent you from staffing to meet reasonable service expectations?" the conversation came to an abrupt end.
Other Toyota dealerships are able to provide routine service in a 30 to 60-minute time window. Toyota Carlsbad is evidently too poorly organized and managed to meet that standard. Moreover, there is no place where a business person can work quietly without a TV on the wall nearby blaring some silliness and interfering with all concentration. This is a poorly thought out, poorly organized operation. From what I can tell they don't even use project management software to match work to resources. People should look for other dealers in the area.
I financed my car through Toyota Financial Services in 2008. I recently paid off the loan early. After I paid off the loan, an additional automatic payment was deducted from my bank account. It has been an awful experience trying to get this refund. After waiting for 3.5 weeks after the additional payment was made, I had still not received a refund. I called customer service, and the two persons with whom I spoke were not at all helpful.
After speaking with the initial representative, I was referred to the floor supervisor. He was unable to answer my questions and refused to give me another name/phone#/email address of someone else who could help me. Basically, he told me that a refund would be made when they were ready to make it, he could not give me a timeframe, and he could not forward me to anyone else who could provide this information!!!
This is unacceptable, but I have no other options and no one at Toyota Financial with whom I can speak about this problem. Based on this experience, I will never finance another car through Toyota Financial. If you are considering choosing Toyota Financial to finance your vehicle, I would recommend that you look elsewhere. If you choose this company and ever have a customer service need, you will be sorely disappointed.
NAPERVILLE, ILLINOIS -- I have been a long time Toyota owner, my second truck came with the platinum warranty. The first time I used it at Naperville Toyota my engine was revving too high. I was told nothing was wrong but he said my power steering was going bad. It was replaced. While driving home the steering wheel was out of alignment. I took it back the next day and was told I more than likely hit a bump. I had to argue with the manager and it was fixed. 3 weeks later my blower for the heat and air was going out. I brought it in. The guy gave it a smack and said, "There you go."
A month later I was back in with the blower shot. Now my truck less than 5 years old leaks whenever it rains. Leaks inside the truck. I took it in and was told leaks are not covered in my platinum warranty. Who sells a truck that leaks? Now know this since I have had this truck 2 of the mud flaps have fallen off, the glove box broke, adhesive strips in back seat, falling off. Seat belt anchor covers falling off. If it's plastic it will not be there long. I will add the manager offered to look at it when I called back to tell her how upset I was. I will be buying a new truck soon and it won't be a Toyota. No more wasted trips.