Travelers Insurance Company Consumer Reviews

On May 05, 2017, I get a letter from Travelers Business Center for Offer to Reinstate for X amount of dollars plus a $20 fee. This is 2 days after they mailed the letter. I did a quick check with my bank and they confirm they mailed Travelers a check for the full amount on April 18, 2017. According to my bank it could take up to 5 days for them to receive my check. I now call Travelers to confirm that my bank did mail them the check on the above dates. Travelers now tells me they did receive the check on May 08, 2017. This is two weeks after my bank tells me the check could take.

This is not the first time I have received a reinstate letter from Travelers. On January 07, 2017, I received a cancellation notice because I owed $15. To reinstate my policy, I was to send them a check for $35. Again, this is two days after receiving the letter. This is one month after my bank mailed out the check for $15. When I called to talk to a customer service representative I told him that I mailed out the check and gave him the address. He then told me that was the wrong address, my reply was I have been mailing my payments to this address since 2008.

We talked for a few minutes and in so many words he called me a liar and my reply to him was why would I lie to him. He then told me it's a good thing we live in America, what! Because I also have Home Owners Insurance with them I decide to ask when I would I would receive my statement? She tells me that the statement was sent to the bank who holds my mortgage. I ask "why would you send the statement to a bank," because I don't have a mortgage. Traveler also has a Worker Comp side. Are they messing with me because I have an ongoing claim with them since 2013? I hope not.

RICHMOND D, VIRGINIA -- My airbags raised up on my steering wheel and I had called manufacturer to see if there was a recall and they said no. I got it fixed. I later got my renewal for my auto insurance with Travelers and read the policy. There was a section on airbag replacement and it gave me the idea to see if my car was covered. I called and they asked if I had an accident I said no. They said they would assign me a claims adjuster and that person called me back almost instantly. He asked about anything that could happen to the car and explained that my policy pays in event of an accident.

I feel that they checked to see if my car had been in an accident that I didn't know about, checked with the manufacturer and the dealer. I feel they checked every source and informed me of each of their finding. Then the manager of that department called to see if I was satisfied with my claim. All I could do was thank them!

TUCSON, AZ -- Since Travelers charges a $5 handling fee for paper and e-billing(!) I decided to go with their only true option, automatic withdrawal from my bank account. What a nightmare! They withdrew 2 payments in the same month electronically. 3 phone calls and several customer service representatives later they offered to send a refund check that should arrive in no more than two business days. Furthermore, a representative promised to follow up via telephone to assure payment (I was "educated" that it is impossible to refund my money ELECTRONICALLY, even though THEY didn't have any problems taking it out TWICE ELECTRONICALLY in the first place!

Well, the check never came, neither did the follow up phone call. So I called them back once more to ask if I should charge THEM $5 for every missed payment on THEIR end plus my lost interest, time for upsetting phone calls, etc. I think we all know the answer to that... I will change insurance companies once I finally (if ever) receive the monies owed to me. So the learning experience taught me to deal with a more reputable company and "free" e-billing (I just hope I do not have to file a claim...)

DALLAS, TEXAS -- We were with Travelers homeowners insurance for 20 years and within that period of 20 years we only made claims for no more than 4 times. Our problem began with the roof as to where due to a branch falling on it the roof began leaking. We contacted Travelers and they send us money to only cover partial roof, which was not enough. We hired Florida Universal Roofing in Orlando Fl and they did such a horrible job that our roof started leaking again in the same place. Travelers didn't want to hear about it and even after we put up a new roof Travelers cancel our policy.

This company is no good, I am sorry but they are not worth it. We pay in 20 years for their services and they pass that up and just cancel like that. Is like they want to pocket your money and when it comes to a claim they don't want to give and do the right thing. Thankfully we were able to come across a way better homeowners insurance who saw nothing wrong with our new roof which we ended paying with our own money. I would not recommend Travelers to anyone.

RENO -- After switching all my insurance needs to Travelers they cancelled my homeowners insurance after two months because I have a Doberman. My agent tried to talk to underwriting letting them know that we had no problem with them not insuring our dog in the policy, she never had an incident and was 9 years old but they would not consider reinstating us.

I called Travelers customer service and informed them that since they were cancelling my homeowners I would be taking my 5 autos, two rentals and umbrella policy and switching to a new career. The agent said he would send a message to underwriting to see if there was any way they could keep my business. They did not even bother getting back to me so I guess they don't need my business. I am happy to say that I switched everything to Progressive and saved $400. Goodbye Travelers!!! Will never do business with them again!

FRESNO, CALIFORNIA -- While my truck was sitting in a parking lot (minding it's own business) some fool demolished most of the driver's side when he hit it with an ATV. Traveler's paid to have it fixed, regardless of whether the fool that hit it had insurance or not. Traveler's attempted to get reimbursed by the fool and HIS insurance company.

Of course, he initially claimed not to have any insurance, then his insurance declined to pay but at least my truck is fixed. I believe Traveler's is still trying to get reimbursed through legal means. This is why I have insurance and why, due to idiots like the jerk that hit my truck, it's also expensive for everyone else. However, that's also why my truck is fixed. Thanks, Traveler's!!!

CHULA VISTA, CALIFORNIA -- On December 18, 2014, a sewage line backed up in adjoining condo. The sewage came out through my bathroom pipes. The HOA called in their workers. The cleaning company mishandled everything. This company wouldn't show up to do the work. Failed to remove contaminated articles. There was 2 months of disastrous work. My Travelers Insurance agent, ** stood up for me and called company daily / weekly to force this company to do the work correctly.

I'm a pulmonary patient that had to be removed from situation for my safety. The Travelers Insurance put me up in a very nice hotel for two months. I would recommend Travelers to anyone who needs insurance. Hassle free service with kindness on top, that's what my experience was like with **, Travelers' Insurance agent.

HUNTSVILLE, ALABAMA -- Traveler's mailed me a letter dated 11/25/14 that I received on 12/01/14 saying that my broker/agent ended their business relationship for property-casualty personal insurance. They said that my policy will not be continued on 12/30/2014. However, I spoke to a Traveler's representative on 12/3/2014 to find out if I could have my policy transferred directly to Traveler's without a local agent.

I was told by the representative that due to the claim filed earlier this year I was in higher tier and could not continue services with Traveler's. My complaint is that Traveler's could have notified me earlier of this decision with the reason. Instead of sending me some b.s. letter blaming my local agent for ending their relationship. I had less than 30 days to find new coverage.

I had been with Traveler's almost 5 yrs with only 1 claim from this year. They did pay for the repairs which was great. However, their premiums were through the roof and lack of honesty for cancelling my policy really sucks! The good news is that I found a new insurer with equivalent coverage as Traveler's for less than 1200.00 a year that Traveler's was ripping me off!!!

WINTER PARK, FLORIDA -- I inquired with Travelers about 'special events insurance' for my wedding day and within 15 minutes I had my policy emailed to me and paid in full. I ended up needing to purchase the insurance through the venue, so when I called back to cancel the policy, the reps told me since it was paid in full, usually they do not give refunds but to submit an email to their underwriting department.

This worried me, as usually it takes a long time to receive a response (if you receive one at all) from these departments - but I was PLEASANTLY surprised to receive a response within 20 minutes and they offered me the cancellation since I would not need the services. Great customer Service!!! If ever I need insurance in the future - I will be going to Travelers. Thank you again.

At the end of June of 2010 I was on my boat on a large lake in Southern Missouri. There was a storm and the boat was damaged. The entire inside of the boat was filled full of water, and the only thing that saved it was the flotation in it. I contacted my agent who told me to contact travelers. Travelers sent out their shipwright to take a look at the boat. I did not know where to take this boat to and asked the shipwright where to take it. He told me about a local marina. A week later, after not hearing anything from Travelers, I took the boat there, and asked them to do an estimate on the damages so I could send it in to Travelers.

My agent at the time told me that the cost of the estimate would be covered. I went out of state, and contacted the marina to see if anyone had been in to look at the boat. I was told by them that no one from travelers had been in. I contacted Travelers again, and they said they would send their shipwright down again. Part of the cost was that the marina wanted 8 hours (at 99.00 per hour) to drain the water out of the gas tank. When I came home I went to the marina, paid for the estimate and took the boat home. I again called travelers, and was told that they do not recommend anyone.

At that time I was told by their representative that they send a shipwright out to look over the item. He told me to take the boat to where ever I wanted the work done. I took the boat to a fiberglass shop and it sat there. The shop did the estimate on the glass work, and then took it to a marina they recommended for the rest of the work.

In September, I was told by Travelers that the representative that I had no longer was with the company and I would have another representative taking care of it. I told the fiberglass place to get the glass work done, and awaited the decision from Travelers on the rest of the damage. I told the fiberglass shop to get the work done since Travelers was not giving me authorization about the work. I had received a check which was not even close to the beginning damages. While the fiberglass work was getting done I was told that more fiberglass damage was found. Again the shipwright was to be sent out. I had also sent Travelers a copy of the second estimate for the other damage to the boat.

The marina had recommended that the motor be rebuilt, cables replaced due to corrosion, radio replaced, etc. Travelers rejected that estimate, and said they would not pay for it. The representative told me that the shipwright saw no corrosion damage on the items. How can they figure that out when a radio is under water and it is not damaged. The outboard stalls, and is not the same as before the incident. I have replaced the radio, and I am now replacing parts one at a time that they stated were not damaged in the storm. Needless to say I am not happy with them and have changed companies.