RICHMOND D, VIRGINIA -- My airbags raised up on my steering wheel and I had called manufacturer to see if there was a recall and they said no. I got it fixed. I later got my renewal for my auto insurance with Travelers and read the policy. There was a section on airbag replacement and it gave me the idea to see if my car was covered. I called and they asked if I had an accident I said no. They said they would assign me a claims adjuster and that person called me back almost instantly. He asked about anything that could happen to the car and explained that my policy pays in event of an accident.
I feel that they checked to see if my car had been in an accident that I didn't know about, checked with the manufacturer and the dealer. I feel they checked every source and informed me of each of their finding. Then the manager of that department called to see if I was satisfied with my claim. All I could do was thank them!
TUCSON, AZ -- Since Travelers charges a $5 handling fee for paper and e-billing(!) I decided to go with their only true option, automatic withdrawal from my bank account. What a nightmare! They withdrew 2 payments in the same month electronically. 3 phone calls and several customer service representatives later they offered to send a refund check that should arrive in no more than two business days. Furthermore, a representative promised to follow up via telephone to assure payment (I was "educated" that it is impossible to refund my money ELECTRONICALLY, even though THEY didn't have any problems taking it out TWICE ELECTRONICALLY in the first place!
Well, the check never came, neither did the follow up phone call. So I called them back once more to ask if I should charge THEM $5 for every missed payment on THEIR end plus my lost interest, time for upsetting phone calls, etc. I think we all know the answer to that... I will change insurance companies once I finally (if ever) receive the monies owed to me. So the learning experience taught me to deal with a more reputable company and "free" e-billing (I just hope I do not have to file a claim...)
DALLAS, TEXAS -- We were with Travelers homeowners insurance for 20 years and within that period of 20 years we only made claims for no more than 4 times. Our problem began with the roof as to where due to a branch falling on it the roof began leaking. We contacted Travelers and they send us money to only cover partial roof, which was not enough. We hired Florida Universal Roofing in Orlando Fl and they did such a horrible job that our roof started leaking again in the same place. Travelers didn't want to hear about it and even after we put up a new roof Travelers cancel our policy.
This company is no good, I am sorry but they are not worth it. We pay in 20 years for their services and they pass that up and just cancel like that. Is like they want to pocket your money and when it comes to a claim they don't want to give and do the right thing. Thankfully we were able to come across a way better homeowners insurance who saw nothing wrong with our new roof which we ended paying with our own money. I would not recommend Travelers to anyone.
FRESNO, CALIFORNIA -- While my truck was sitting in a parking lot (minding it's own business) some fool demolished most of the driver's side when he hit it with an ATV. Traveler's paid to have it fixed, regardless of whether the fool that hit it had insurance or not. Traveler's attempted to get reimbursed by the fool and HIS insurance company.
Of course, he initially claimed not to have any insurance, then his insurance declined to pay but at least my truck is fixed. I believe Traveler's is still trying to get reimbursed through legal means. This is why I have insurance and why, due to idiots like the jerk that hit my truck, it's also expensive for everyone else. However, that's also why my truck is fixed. Thanks, Traveler's!!!
CHULA VISTA, CALIFORNIA -- On December 18, 2014, a sewage line backed up in adjoining condo. The sewage came out through my bathroom pipes. The HOA called in their workers. The cleaning company mishandled everything. This company wouldn't show up to do the work. Failed to remove contaminated articles. There was 2 months of disastrous work. My Travelers Insurance agent, ** stood up for me and called company daily / weekly to force this company to do the work correctly.
I'm a pulmonary patient that had to be removed from situation for my safety. The Travelers Insurance put me up in a very nice hotel for two months. I would recommend Travelers to anyone who needs insurance. Hassle free service with kindness on top, that's what my experience was like with **, Travelers' Insurance agent.
TAMPA, FLORIDA -- Our truck was stolen during a business trip. Travelers responded quickly and provided us with alternate transportation during the claim review period and followed up with a reasonable settlement. Every representative that we had contact with were considerate as well as efficient. I would highly recommend them. Thank you, Travelers.