Preview Review

Next Review

Travelers Insurance Company Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Claim Question for Airbag's Coverage
StarStarStarStarStarBy -
Rating: 5/51

RICHMOND D, VIRGINIA -- My airbags raised up on my steering wheel and I had called manufacturer to see if there was a recall and they said no. I got it fixed. I later got my renewal for my auto insurance with Travelers and read the policy. There was a section on airbag replacement and it gave me the idea to see if my car was covered. I called and they asked if I had an accident I said no. They said they would assign me a claims adjuster and that person called me back almost instantly. He asked about anything that could happen to the car and explained that my policy pays in event of an accident.

I feel that they checked to see if my car had been in an accident that I didn't know about, checked with the manufacturer and the dealer. I feel they checked every source and informed me of each of their finding. Then the manager of that department called to see if I was satisfied with my claim. All I could do was thank them!

Replies
Advertisement
Electronic Billing Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, AZ -- Since Travelers charges a $5 handling fee for paper and e-billing(!) I decided to go with their only true option, automatic withdrawal from my bank account. What a nightmare! They withdrew 2 payments in the same month electronically. 3 phone calls and several customer service representatives later they offered to send a refund check that should arrive in no more than two business days. Furthermore, a representative promised to follow up via telephone to assure payment (I was "educated" that it is impossible to refund my money ELECTRONICALLY, even though THEY didn't have any problems taking it out TWICE ELECTRONICALLY in the first place!

Well, the check never came, neither did the follow up phone call. So I called them back once more to ask if I should charge THEM $5 for every missed payment on THEIR end plus my lost interest, time for upsetting phone calls, etc. I think we all know the answer to that... I will change insurance companies once I finally (if ever) receive the monies owed to me. So the learning experience taught me to deal with a more reputable company and "free" e-billing (I just hope I do not have to file a claim...)

Replies
Homeowners claim
StarStarStarStarStarBy -
Rating: 5/51

HARTFORD, CONNECTICUT -- Claims adjuster came, reviewed damage and wrote up report. Gave me a check. Very smooth, effortless.

Replies
Vehicle insurance claim related to a theft.
StarStarStarStarStarBy -
Rating: 5/51

TAMPA, FLORIDA -- Our truck was stolen during a business trip. Travelers responded quickly and provided us with alternate transportation during the claim review period and followed up with a reasonable settlement. Every representative that we had contact with were considerate as well as efficient. I would highly recommend them. Thank you, Travelers.

Replies
Advertisement
Satisfied
StarStarStarStarStarBy -
Rating: 5/51

I submitted the claim and the adjuster came the next day and settled the claim.

Replies
Auto Accident - Damage
StarStarStarStarStarBy -
Rating: 5/51

ST.AUGUSTINE, FLORIDA -- I do not think that there is anything that could have been done better. Their representative was both very professional and extremely knowledgeable while being friendly and reassuring. Kudos to Travelers!!

Replies
Good Overall
StarStarStarStarEmpty StarBy -
Rating: 4/51

HUNTSVILLE, ALABAMA -- Overall a good experience in our time of need. All of my questions were answered.

Replies
Tree on Our Roof
StarStarStarStarStarBy -
Rating: 5/51

NORTHFIELD, MINNESOTA -- A tree fell on our roof and it caused external and internal damage to our house. Our agent was prompt and there was a little delay in fixing the roof due to scheduling problems.

Replies
Advertisement
Great
StarStarStarStarStarBy -
Rating: 5/51

TOMBALL, TEXAS -- They didn't always return my calls, but they always kept me informed when Holden Roofing tried to add additional claims in my name to them. Very unprofessional roofing company!

Replies
Freezing Pipes
StarStarStarStarStarBy -
Rating: 5/51

RICHMOND, VIRGINIA -- We had freezing pipes during the winter blast of February that damaged the ceiling and destroyed the interior of our home. Travelers was there for us when we needed them and they worked with us every step of the way to return our home to a better situation that it was before. We had excellent communication with our adjuster and we are very happy and proud customers of Travelers.

Replies
Top of Page | Next Page >

Travelers Insurance Company Rating:
Star Star Star Star Empty star
4.0 out of 5, based on 34 ratings and
66 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
Product/Services
Compare Auto Insurance Companies