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Claim Question for Airbag's Coverage
StarStarStarStarStarBy -
Rating: 5/51

RICHMOND D, VIRGINIA -- My airbags raised up on my steering wheel and I had called manufacturer to see if there was a recall and they said no. I got it fixed. I later got my renewal for my auto insurance with Travelers and read the policy. There was a section on airbag replacement and it gave me the idea to see if my car was covered. I called and they asked if I had an accident I said no. They said they would assign me a claims adjuster and that person called me back almost instantly. He asked about anything that could happen to the car and explained that my policy pays in event of an accident.

I feel that they checked to see if my car had been in an accident that I didn't know about, checked with the manufacturer and the dealer. I feel they checked every source and informed me of each of their finding. Then the manager of that department called to see if I was satisfied with my claim. All I could do was thank them!

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Homeowners claim
StarStarStarStarStarBy -
Rating: 5/51

HARTFORD, CONNECTICUT -- Claims adjuster came, reviewed damage and wrote up report. Gave me a check. Very smooth, effortless.

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Vehicle insurance claim related to a theft.
StarStarStarStarStarBy -
Rating: 5/51

TAMPA, FLORIDA -- Our truck was stolen during a business trip. Travelers responded quickly and provided us with alternate transportation during the claim review period and followed up with a reasonable settlement. Every representative that we had contact with were considerate as well as efficient. I would highly recommend them. Thank you, Travelers.

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Satisfied
StarStarStarStarStarBy -
Rating: 5/51

I submitted the claim and the adjuster came the next day and settled the claim.

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Auto Accident - Damage
StarStarStarStarStarBy -
Rating: 5/51

ST.AUGUSTINE, FLORIDA -- I do not think that there is anything that could have been done better. Their representative was both very professional and extremely knowledgeable while being friendly and reassuring. Kudos to Travelers!!

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Good Overall
StarStarStarStarEmpty StarBy -
Rating: 4/51

HUNTSVILLE, ALABAMA -- Overall a good experience in our time of need. All of my questions were answered.

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Tree on Our Roof
StarStarStarStarStarBy -
Rating: 5/51

NORTHFIELD, MINNESOTA -- A tree fell on our roof and it caused external and internal damage to our house. Our agent was prompt and there was a little delay in fixing the roof due to scheduling problems.

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Electronic Billing Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, AZ -- Since Travelers charges a $5 handling fee for paper and e-billing(!) I decided to go with their only true option, automatic withdrawal from my bank account. What a nightmare! They withdrew 2 payments in the same month electronically. 3 phone calls and several customer service representatives later they offered to send a refund check that should arrive in no more than two business days. Furthermore, a representative promised to follow up via telephone to assure payment (I was "educated" that it is impossible to refund my money ELECTRONICALLY, even though THEY didn't have any problems taking it out TWICE ELECTRONICALLY in the first place!

Well, the check never came, neither did the follow up phone call. So I called them back once more to ask if I should charge THEM $5 for every missed payment on THEIR end plus my lost interest, time for upsetting phone calls, etc. I think we all know the answer to that... I will change insurance companies once I finally (if ever) receive the monies owed to me. So the learning experience taught me to deal with a more reputable company and "free" e-billing (I just hope I do not have to file a claim...)

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Roofing
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DALLAS, TEXAS -- We were with Travelers homeowners insurance for 20 years and within that period of 20 years we only made claims for no more than 4 times. Our problem began with the roof as to where due to a branch falling on it the roof began leaking. We contacted Travelers and they send us money to only cover partial roof, which was not enough. We hired Florida Universal Roofing in Orlando Fl and they did such a horrible job that our roof started leaking again in the same place. Travelers didn't want to hear about it and even after we put up a new roof Travelers cancel our policy.

This company is no good, I am sorry but they are not worth it. We pay in 20 years for their services and they pass that up and just cancel like that. Is like they want to pocket your money and when it comes to a claim they don't want to give and do the right thing. Thankfully we were able to come across a way better homeowners insurance who saw nothing wrong with our new roof which we ended paying with our own money. I would not recommend Travelers to anyone.

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Dropped Coverage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, CONNECTICUT -- I have been confronting Travelers Insurance for almost 5 years now. After agreeing to conservative treatment since 1992 without any issue with date of injury, cause of injury or anatomical site of injury they now drop coverage. In 2008 my condition had deteriorated to were more radical and of course more expensive treatment was suggested. They went into “delay, deny and wait for him to die” mode. Even though in the past they offered a settlement and paid for conservative treatments, now they dispute date of injury and anatomical site of injury and completely dropped coverage.

They denied change of physician after I moved 1000 miles. They denied post-op medication following a pre-approved procedure. CI Analyst denied travel reimbursement because she couldn't find location on Bing Maps and claims 143 X 56.5 = 81.02 and 81.02 X 2 =160.40! They have ordered and paid for four (4) M.R.I.s in attempts to deny coverage. They use disreputable physicians and reference M.D.s who are not in practice. They make fraudulent claims about my case. They refuse to put in writing what they say in a telephone conversation. In a just world this treatment would be criminal.

My condition has now deteriorated to the point that I am totally disabled and in constant pain. I have been unable to seek employment and was forced to move from my home. Because of my disability, my physical and emotional health have seriously deteriorated and I am on the verge of a breakdown. I am amazed how their employees can spend their days ruining peoples lives and sleep at night. I wonder what their excuse will be when they meet God.

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Travelers Insurance Company Rating:
Star Star Star Star Empty star
4.0 out of 5, based on 34 ratings and
66 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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