Cancellation With No Refund
I guess I have myself to blame for not knowing Travelocity's cancellation policy, but they have no human compassion. How do companies like this stay in business?
This summer I made a reservation ... read full review10 Replies - Latest reply on 01/09/2014
What a nice idea, a $100 gift certificate to use on hotels thru Travelocity. Come to find, you have to go thru a completely different (3rd party) website called Travelocityincentives.com. The selection is much more limited but fine, I was okay with searching a little more. We found a great deal on a 4 star hotel in Paris and were thinking we were good to go. Upon check-in, we were told that the hotel didn't have our reservation.
1 Replies - Latest reply on 10/20/2010Add reply
Turns out, even though we had a Confirmation number and email, there was somehow a mix-up at Travelocity Incentives. We were charged for the full room rate and after calling Travelocity Incentives Customer Service line, I have YET to receive a refund. It has been over 2 weeks and I have been put on hold, told to stop calling and repeatedly been told that they are working on it and to wait 3-4 business days. They are frauds and SO NOT worth the hassle.
Do your friends and family a favor, DON'T buy them a Travelocity Hotel Gift Card!
We wanted to switch to an earlier flight which there were PLENTY of seats for and was the same price flight. They wanted $190 per person to make a change to our reservation!! 2 Replies - Latest reply on 07/10/2012Add reply
Travelocity Insurance A Joke:(
FORT WORTH, TEXAS -- I paid about $3,700 dollars with insurance for my honeymoon trip to Bali. I made the reservations with the insurance, because I knew that I could not guarantee that I could go on that date. I am in ... read full review14 Replies - Latest reply on 12/20/2010
I bought an airline ticket on Travelocity. When my credit card bill arrived, I noticed an additional $24.95 charge for flight insurance, which I did NOT purchase. When I spoke with the company, the informed me that I had to UNCHECK a box in order to avoid purchasing flight insurance. In other words, Travelocity decided on my behalf to commit me to pay $24.95 for something I don't want. Since my bill arrived after my flight, the company claimed they could not refund the charge. They acknowledged that many people don't notice the charge. 1 Replies - Latest reply on 10/21/2011Add reply
I booked a hotel in the Charleston SC area for one evening 4/3/13. I used Travelocity's "top secret" hotel booking process which requires pre payment, something I normally do not do but decided to give ... read full review1 Replies - Latest reply on 07/24/2013