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180 Reviews & Complaints
www.travelocity.com


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Travelocity Gift Card Is A Scam
Posted by Ju187 on 05/08/2009
Please learn from my lessons before you ever think about buying gift card from Travelocity. We bought $500 with my wife's bonus before our trip to Alaska. The bonus is no cash so we choose Travelocity gift card with the intention that we could use them to book ticket from Travelocity. The we found out that you could not use the gift card to book anything from Travelocity.com. You have to go to a special site Travelocityincentives.com. The site is like the result of project of a high school computer science class. Initially we thought we may get luck and find some good deal. The first time we used it, it was down for more than a day.

And their customer service neither could provide an estimate on when it will be resolved nor it could take order over the phone. Then we found out that it did not have nearly as many selections as Travelocity. You could find out lots of hotels with better price on Travelocity.com but not one this shabby site. Looks like it is specially design this way so no one could use his/her gift card anymore. A genius way to take customers' money.

Unless you hate your money, do not buy Travelocity gift card, period. Also spread your words about this site.
     
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Posted by Soaring Consumer on 2009-05-08:
If the gift card is represented to you as for use on Travelocity.com, you should be able to use it, like cash and without limitation, on Travelocity.com. Not on some other run down unprofessional site with limited selection and markups which is nearly impossible to use due to poor coding (in fact I couldn't).

Contact your state's Office of the Attorney General's Consumer Protection Division.

Voted helpful due to the obvious nature of the situation.
Posted by Ben There on 2009-05-08:
I just Googled Travelocity Gift Card and the actual name on the site is the Travelocity Hotel Gift Card. They don't claim to be able to book flights, and they explain what it is good for. In fact, the card isn't offered by Travelocity, but an affiliate as an incentive program which leads me to think that your wife's company paid a lot less than $500 for the card and they are the ones that misrepresented it.
Posted by meToo on 2012-11-22:
Yeah, just went round and round with Travelocity. The "Travelocity hotel gift card" is just on this side of a full on scam. Avoid these like the plague.
Posted by larry on 2013-02-19:
sorry you went through this, but thank you for posting about it. Saved me from getting caught in it.
Posted by Susan on 2013-07-16:
Avoid these gift cards. The price per night for a hotel on the redeeming Travelocity Incentives website is always at least $25 more than other websites in my experience, equivalent to what I paid ($50) for the half priced gift card which requires at least a 2 night stay. I saved nothing. Customer Service would not price match or low price guarantee on two separate reservations. A scam IMHO.
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Travelocity RIPOFF! Bait and switch
Posted by Joe Cool on 01/21/2006
The only reason we used Travelocity to book a recent hotel stay was because they offered tickets to area attractions as a bonus. When we got to the hotel, there were no such tickets!!! We even spoke to a Travelocity agent before we booked, and were told specifically which attractions were included. While trying to resolve it from the hotel on the phone for AN HOUR with Travelocity, they would not take responsibility or make good on their promise. The best they would do was offer a $50 discount on a future booking...but the booking had to be for a package only, not just flight or hotel. How useless.... and why would I book through them again??? And the value of the attraction tickets were well over $100? A $50 credit? Gimme a break!

The Travelocity customer service sucks, and they operate it from India, so good luck trying to get someone that even comprehends what the issue is, forget resolving it. I dealt with a guy named Cheslyn Dysylva - in Bombay India. Useless, with a snarly attitude to boot!

The hotel made good on the attraction tickets after learning that Travelocity was going to screw us. Apparently, they have had plenty of complaints about Travelocity because they were cancelling their relationship.

I will NEVER NEVER NEVER book through Travelocity again.


     
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Posted by tander on 2006-01-21:
I have read alot of complaints on here about Travelocity, I use Expedia when booking flights, never have had a problem!
Posted by Sparticus on 2006-01-21:
I'm an Orbitz.com guy. Always had good luck with them.
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Cancellation With No Refund
Posted by GwenSA on 12/09/2008
I guess I have myself to blame for not knowing Travelocity's cancellation policy, but they have no human compassion. How do companies like this stay in business?

This summer I made a reservation for my mother to visit us this Christmas. A few weeks before her trip, something happened which affected her health making it impossible for her to travel. She had her doctors write reports explaining why she could not travel so I could provide them to Travelocity and get a refund for the $305 ticket charges. I called Travelocity's customer service and they said it was too bad about my mom, but there could be no refund. I had to speak with a customer service representative I could hardly understand which I do not appreciate in times like these.

He said I could receive a credit for the price of the ticket; to be used by the anniversary date that reservation was made, but that the travel would have to be by the same person whose name the original reservation was made in, on the same airline, AND there would be extra charges. Extra charges would include a $180 service fee and the difference in price between the original fare and the new fare. I had to ask the customer service representative at least 3 times to explain it to me because I couldn't understand his accent and he spoke too fast. This is customer service??? I don't think so.

Needless to say I will not ever do business with Travelocity again. It is obvious that they only care about taking people's money without any regard of the consequences. I hope they go out of business. They deserve to.

     
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Posted by Anonymous on 2008-12-09:
I'm sorry for your mom's illness. Did you read the terms of the ticket when you booked? As much as I dislike them, they do make it pretty plain when a ticket is non-refundable. You pay less for a non-refundable ticket, and you gamble on being able to use it. I would take the credit and be glad to get it.
Posted by Ben There on 2008-12-09:
You would have gotten the same story if you had booked through any other travel website or directly with the airline. Airlines offer heavily discounted nonrefundable tickets, and more expensive refundable fares. Sometimes they waive them if someone dies, but that is not always the case. In the future, I suggest travel insurance as many policies would have covered this situation.
Posted by Anonymous on 2008-12-09:
Ben is right. A more expensive fare with the airline would have given you the option for a refund. I hope your mom is feeling better soon.
Posted by GwenSA on 2008-12-13:
Thanks for your comments. I learned my lesson.
Posted by J Serrano on 2012-09-23:
This same sort of thing happened to me, except it was tickets to see my mother-in-law who was ill, They refused to refund, and then my mother-in-law died. They have no compassion, only care about making money, didn't record the call so only go by the agents paperwork. Its a my word against theres situation and for good customer service the should be given the benefit. I hate this company but know with such bad service they will go under.
Posted by Manura on 2013-03-17:
About the same happened to me. Don't bother buying the flight insurance. They made me jump through hoop after hoop and still did not refund one cent. The make it really frustrating so that you just give up. I'll never book through them again. Paperwork being conveniently lost...etc..
They find ways to renig on the insurance.
Posted by Mb on 2013-10-12:
Travelvelocity sucks
They have no compassion for human error
Posted by Pat Smith on 2013-11-07:
A friend of mine had a trip booked with her husband. A couple of wks before the trip, he had a heart attack and died. Travelocity will only credit for future use a ticket (or voucher) in her name and her husband's name. Obviously, the credit to her husband will not be used, it can ONLY be used for the person named on the voucher. This is terrible and surely a circumstance they should make provisions for.
Posted by Jack S on 2013-12-27:
Please do not use Travelocity. They charge you up front and you have no recourse if you have problems. Customer service is out of India, totally useless. I had a problem with the hotel I booked through them, and they were of no help. Once you pay you're screwed.
Posted by Angie on 2014-01-09:
I also had a bad experience with Travelocity too, and it's my bad that I did that read the terms and policy of ticket cancellation or change of flight. I cancelled my flight reservation. They said that I can get a credit back for the price of the ticket, and that I can use it for my next future flight with the same airline. But I have to pay an extra $240 per passenger, on top of the difference of the airfare. Is that ridiculous?! I was just so disappointed, and i feel like i was just giving them my money. I will never use this travel agency again.
Posted by andersonwalker729 on 2014-03-22:
I've had the lesson to book straightforwardly from now on every time I require flight ticket. When a 3rd party is used, it keeps disappointing you since no break of revision can be acquired. I can realize no refunds as soon as you pay money for airline tickets, but within a reasonable time frame you ought to be able to make variations to your flight. Things come up!!!! I found http://www.theholidayhotels.com suitable in order to put together adjustments within a definite length .
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Worst Customer Service I Experienced in my 53 years
Posted by Ttaylor0218 on 02/12/2013
I will never use Travelocity again! Booked a room for my son traveling from GA to FL for interview, was delayed and requested the room be changed from the night of the reservation to the next night - Travelocity was NO HELP WHAT SO EVER! Most CRS's can't understand English and when they do they are no help! We didn't ask for a refund only to change nights due to traffic in the Atlanta area! WORSE COMPANY EVER - DO NOT USE OR EXPECT TO GET YOUR MONEY BACK. Also will report them to the BBS.
     
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Posted by trmn8r on 2013-02-12:
You can report them to the BBS, but the question is, what is their policy? If you cancel a reservation, are you supposed to be able to reschedule for another date?

You might have better luck by booking directly, but these days many motels/hotels have at least 24 hour cancellation policies. I'm not sure the same thing would have happened at some of them.
Posted by Churro on 2013-02-12:
In the long run it's always best to book directly with the hotels. Anymore you'll get the best price and a flexible cancelation policy. In fact I'd say about 90% of my bookings I can cancel my reservation no charge anytime up to 4:00PM (or later) on the same day as my reservation. Eh, you live and learn.
Posted by Lynn on 2013-06-23:
I have just gone through MUCH of the same problem with them. For 3 DAYS, I went through a huge hassle to get my reservation changed because the customer service agents in India, lied, deceived me, I couldn't understand their heavy accents and gave me the runaround for 2 days! I asked for an American agent and they wouldn't even transfer me to one. I called back the next day until I finally reached someone in PA, USA. She finally resolved the reservation issue after 3 days of drama, a double charge on my credit card, lies from overseas, no promised call back from a manager, poor customer service and now I have to deal with the hotel direct anyway! I will not use Travelocity again, unless I am dumb and desperate! You are right - going through the hotel direct, would have been less hassle and a better option. They are horrible....
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Travelocity Gift Cards are a joke
Posted by Everest8 on 10/19/2010
What a nice idea, a $100 gift certificate to use on hotels thru Travelocity. Come to find, you have to go thru a completely different (3rd party) website called Travelocityincentives.com. The selection is much more limited but fine, I was okay with searching a little more. We found a great deal on a 4 star hotel in Paris and were thinking we were good to go. Upon check-in, we were told that the hotel didn't have our reservation.

Turns out, even though we had a Confirmation number and email, there was somehow a mix-up at Travelocity Incentives. We were charged for the full room rate and after calling Travelocity Incentives Customer Service line, I have YET to receive a refund. It has been over 2 weeks and I have been put on hold, told to stop calling and repeatedly been told that they are working on it and to wait 3-4 business days. They are frauds and SO NOT worth the hassle.

Do your friends and family a favor, DON'T buy them a Travelocity Hotel Gift Card!
     
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Posted by Alain on 2010-10-20:
Good advice on the gift card and I'll do you one better and not use Travelocity at all.
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Got double charged and left without money on vacation
Posted by Marius S on 04/08/2010
I booked my hotel through Tavelocity last week and got charged twice for the same booking, but different amounts. One was for $469 and the other for $449.

When I contacted Travelocity I was told that indeed a double charge was made and that one would be refunded, but it would take 48 hours. Never mind that the money was taken OUT of my account instantly.. refunding the money would take 48 hours. That's the first problem.

The second problem is that I had $1000 total budgeted for my vacation. I had expected to pay $469 and have $531 left for my other expenses like food and gas, but when Travelocity took an additional $449 I was left with $89 on my vacation for the next two days!! Some vacation!

When I contacted them again to see if they could speed up the refund I was told that they didn't double charge me. They denied double charging me until I told them I had my bank records on my iPhone and could prove it. Suddenly I was contacted by a representative who told me he would look into it and get back to me. Sure enough, the double charge was found again and it was refunded 48 hours later, but no reparations were offered.

All I got was a flippant "Oh well, our bad, too bad" and that was it. Somehow "We apologize for the inconvenience" and "all's well that ends well" simply doesn't cut it in this situation and I'm very upset. Apologizing for leaving someone without money 1000 miles away from home is not acceptable or enough and they should have offered reparations, but they didn't. As such, I have no choice but to use the Internet as a tool to let others know to beware.
     
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Overcharged $210, Rude Customer Service
Posted by Sashametsfan3 on 08/18/2013
I have been using Expedia for many years, and I have always been happy with them, but the hotel I wanted to book was not available on Expedia so I decided to try Travelocity. It was my biggest mistake. When I book the hotel online everything seemed to be fine, I received a conformation with the total and breakdown of the charges. When we were checking out from the hotel we were charged a resort fee which is $210, which is a standard procedure for every resort, when we got home, we looked at the Travelocity bill and realized that they also billed us the resort fee, we called back to the hotel and talked to the manager, he explained to us that Travelocity is not allowed to charge us the resort fees, and that we should call them up and they must reimburse us.

Since then we have been in touch with them 3 times. The first time is when we called, they denied that they charged us. We told them to open our conformation, and to see that it clearly says we were overcharged $210. They admitted their mistake, and asked us to write an email to their customer support, and we will receive our credit back. That is what we did, 2 days later we did not receive any response, so we called them up and talked to a supervisor.

After being on hold for 17 minutes we finally got a hold of the supervisor, who even refused to give his last name. He only gave us his first name which was "Roy6" He was extremely rude and told us that if we want our money back, we should call our credit card and dispute the charges.

Never again will I use Travelocity or recommend them to anyone.
     
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Travelocityincentive.com Do Not Follow Their Own Written Policy
Posted by Wilsont191 on 07/11/2012
SOUTHLAKE, ALABAMA -- I spent hours researching and planning our family vacation with part of it being for a 2 night stay in Orlando. I had enough reward points from a credit card to pay for part of this stay. One of the choices I had under the Wells Fargo Rewards Program was to use Travelocity gift cards which were administered by Travelocityincentives.com. I choose this route and proceeded to set up the hotel which you have to pick from using their specific website. Everything went smooth as far as setting up the reservation. However, the day before we were to arrive in Orlando, I called from our hotel in Key West to cancel the reservation since Tropical Storm Debby was making her way through Florida and flooding many areas along the way. This was going to put a damper (no pun intended)on our plans to visit Sea World and we were just going to drive back home early. However, when I called and tried to explain to the customer service representative why we wanted to cancel, after being placed on extended hold, she came back and said that if we did cancel, we would be charged the full price. Therefore, we decided to go ahead and stay at the hotel and hope for the best on the weather. Upon arriving at the hotel, it was raining cats and dogs so we just checked-in for the night. The next morning, it was still raining heavily and the forecast was dismal. Therefore, I called to plead my case with the weather issue to see if we could just cancel the 2nd night and was told again that we would be charged for both nights as one of their policies stated, "Cancellations or changes made after check-in are subject to a 100% penalty". I notified her that I tried to cancel the day before arrival (which she saw documented in the computer) but told we couldn't and that another of their policies stated, "All cancellations or changes will incur a $25 fee" (which we were prepared to pay) and "Cancellations or changes occurring within 24 hours on the day of check-in are subject to a one night Room & Tax charge in addition to the $25 fee". The thing is that I did try to cancel a little more than 24 hours prior to arrival and we should have only been charged one night stay and the fee according to their own policy, not for both nights. Trying to talk to her was impossible as she was from India and didn't speak English very well and although I quoted the discrepancy in their policy, she just kept repeating the same thing over and over again which I find with most people from India which is why I hate dealing with them (no I'm not racist). Also, she told me I would have to request any kind of refund from the hotel itself, but it specifically states in the policy that I printed, "Please do not call the hotel directly to make changes or cancel the reservation, as their agents will not be able to change or cancel or issue refunds for these specially negotiated rates". Unbelievable! I just learned the hard way not to deal with Travelocity ever again and hope to inform others to do the same.
     
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Posted by Travelocity on 2012-07-25:
Hi. We’re sorry for the problems you’ve experienced and want to help. Please send an email with your Trip ID to mediacustomercare@travelocity.com.
Regards, Travelocity
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Horrible Service!!!!!!!!
Posted by Noneofya on 01/27/2010
I booked a ticket and they sent me a confirmation for the wrong date. And what made it worse the trip details that showed up in my Travelocity account said the right time and date and the confirmation said something else. HORRIBLE. Just Horrible...
     
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Posted by Anonymous on 2010-01-28:
umm...did you try to call them and get the situation straighted out?
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Nobody wants to take responsibility.
Posted by Viktoria on 01/26/2010
I had to change a flight and so I got a credit in the form of a Miscellaneous Charge Order. I had a credit of $500 to use within a year. I was told that I had to send in the MCO before making my booking and then Travelocity would then get back to me and make the booking. Everything went awry. I sent the MCO to the office in San Antonio (Crosswinds) but they didn't bother to pick it up. I tried and tried to chase up on it and I couldn't' get through to anyone to find out why the MCO had NOT been picked up. I made loads and loads and loads of phone calls but they were all in vain because nobody understood my problem. I eventually got in touch with someone who understood me and made my booking. She said that she would send me the reservation and all the details, and she told me that I still had credit left over to use within the next year. I received nothing in my e. mail account. I called Travelocity and they didn't understand me. They said they had no record on me and that they could not help me. I then eventually called Continental and they found my booking under the Continental website. If Travelocity made the booking for me, then why didn't they have any record of it???????? Travelocity is absolutely ridiculous and they just give you the run around. Half of the people you talk to are polite but don't understand. Half are just plain ignorant and impatient. I give up with Travelocity. I'm at my wit's end.
     
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Posted by Anonymous on 2010-01-27:
I've said it before and I'll say it again. Book with a brick and mortar travel agency or try a new concept, book your reservation with the airline. The latter is my best advice as it cuts out middle-men and communication errors between the customer and the true service provider.
Posted by Anonymous on 2010-01-27:
Book with the airline. Using Travelocity if foolish, especially if there's a change that needs to be made.
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