Don't Expect Travel With Travelocity
My letter to Travelocity-
To whom this may concern, and judging from my experience in the last six days, that is no one:
Travelocity stole $1,839.38 and has not offered to release it back to my bank card or explain why it was taken in the first place! On Friday 02/21/14 I tried booking a vacation package using your online service for the amount of $2,151.23 I made several attempts at booking, and each time was told after trying to checkout that my departing flight was unavailable. I called and spoke with a representative over the phone, and the same package was then quoted at almost $200 more than I had found online. I then tried online again with totally NEW dates, and again, the departing flight was unavailable. I made another attempt over the phone with these new dates but this time was quoted over $300 more than what I found online. I never actually booked anything with Travelocity. I was aggravated, and gave up trying to go through them. The customer service was rude and unhelpful. I wasted almost four hours with this company between trying to book over the phone and online.
I went to a different site and found a much better deal! I tried booking them them and my CARD WAS DECLINED.
I quickly checked my bank account and found that Travelocity charged my bank card TWO SEPARATE TIMES. Once for $943.82 and then an hour later for $891.56, plus four different $1.00 charges for each time I attempted to book but their site failed. After many calls to Travelocity and our bank, we have been told by Travelocity we have to wait for our bank to process the refund, and our bank says Travelocity hasn't refunded. Travelocity states they have no record of our purchase...well that's because we never actually got to purchase ANYTHING.
So now, we cannot purchase our flight package with another company because they are holding almost the entire amount we had saved up to purchase our first family vacation. Our bank says that Travelocity has THIRTY DAYS to release our funds back to us, by that time, the prices will have increased so much I highly doubt we will be able to afford it. Travelocity has taken money from my family, without anything in return, and as of now, can't even tell us WHY they took it, or WHEN we will get it back. I've never been so upset at a business. We worked hard and saved for an entire year for this trip, and now it looks as though we have to suffer for a mistake they've made and refuse to correct. Someone explain to me how this is fair.
deposited one bogus transaction back into my account yesterday, only to have it pending AGAIN today? Seriously people what is going on? 2/26/2014 67087 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 17:32:48 891.56
2/26/2014 66874 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 17:32:42 1.00
2/26/2014 66767 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:46:28 1.00
2/26/2014 42826 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:35:24 1.00
2/26/2014 38357 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:33:18 943.82
2/26/2014 38066 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:33:10 1.00
ALL of these transactions originally took place on Friday 2/21/14 I didn't purchase anything with your company. NO FLIGHT, NO HOTEL, NO CAR, NO ID NUMBER, NOTHING. WHY DID YOU TAKE MY MONEY, AND WHY ARE YOU REFUSING TO RELEASE THE HOLD! How can you take an honest families savings, give nothing in return, and not even tell me why my card was charged or when it will be refunded!? I received an email from the BBB stating your company has received my complaint, and I am currently waiting on a response. This is unfair, and as far as I am concerned THEFT!! I would try to contact you myself again today, but frankly I'm SICK of being kept on hold, disconnected, lied to, and being given the run around for hours at a time.
In conclusion, in my complaint to the BBB I stated one way you can resolve this issue would be to immediately release the hold on my funds. However, that was two days ago. Now it is a total nearly six days since you company first took funds without explanation. I'm not quite sure how you can so easily correct such a horrible injustice to my family, as now we are no longer able to take our vacation as planned.
My husband, myself, and my boys, ages 5 and 2 are out of a trip we spent a year saving for. I suppose my kids are just supposed to understand why we can't go to Disneyland as promised. They blame ME for that, not Travelocity. Also, my husband has taken vacation time from his job, and cannot get that back.
Fix this, do what's right by your loyal customers. We used Travelocity to book a vacation package back in 2009, it was flawless. What a travesty to have such a good experience ruined by such a horrible one. I will never use your service again. I will also make it a mission to inform as many people as I can about your company bad practices. I will make sure that NO one I care for takes a chance at being robbed of not only their money, but precious and cherished vacations with their children. Your company is rotten to the core, and you've hurt my family and I greatly.