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Wrong Room With No Compensation
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- I booked a hotel room using Travelocity and when I got there they said my room was not available. The room I booked was on the 42 (out of 47 floors) and they put me in a room on the 27th floor. The hotel told me that of course, there was a price difference in the price of the room I stayed in and the room I paid for but they said I needed to contact Travelocity for the refund. After waiting for literally 59 minutes on the phone with Travelocity (I took a picture of the call duration) they told me that they could not do anything for me. Terrible experience and I will NEVER book through Travelocity ever again. I hope this review get published as a way to save other people from the terrible experience I went through.
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Beware Of Travelocity Customer Service Its A Horror Experience
Posted by on
Rating: 1/51
The worst experience of my life!!!! I booked a trip through Travelocity for a vacation to Montego Bay Jamaica for August 2nd through August 9th. I read reviews on the website that stated the hotel had roaches, granted that was in 2013 but I still did not want to stay there and called to change just the hotel portion of our trip and it would have been about a 1200 dollar difference. So, they would have been getting even more money from us, well I called and of course their customer service is ALL in India and you can't understand half of the customer service reps.

I spoke to a representative and he changed my hotel portion from the RIU Montego Bay to the Sandals resort in Montego Bay and after an hour on the phone with him holding and waiting and waiting he ran my card through and charged 1795 four times and then stated it didn't work and I'd have to call back tomorrow and try again. I said you have got to be kidding me after all that!!! So, I waited and called the next morning and started all over again and this time after 2 more customer service reps and another 2 hours and two more credit cards which they charged each of them three times 1795 & 1995 they told me it didn't work for them either so they said to call back tomorrow.

I called my Capital One credit card company and they said that was completely unacceptable and they called Travelocity with me on the phone and they had to get them to authorize and take the 6 charges off of my cards and another 2 hours and still no resolution and they said they would try again Monday being a week day and that it would be resolved so my Capital One representative called me back the next day at 6:00 pm and we called Travelocity again and after speaking to 3 more customer service reps and they charged my two cards 3 times a piece again and still could not just simply change a hotel reservation from one hotel to another and we were on the phone from 6:00 pm until 11:40 pm.

I finally got angry after 5 and a half hours on the phone and said we are done here, do not charge my account anymore money and do not change anything on my reservation, I am not going to hold and wait and go through this horror any longer. You people have now kept me on the phone for 4 days for over 9 hours total and still have not resolved a simple hotel reservation change!!!! They were unresponsive and couldn't have cared less.

I think they just kept me on hold all that time trying to get me to give up. They had no intentions of ever helping me. So I am now telling every single person I know my story and posting it everywhere to try to help as many people I can to not have to go through the horror I did with Travelocity, their terrible. Worst customer service I've ever experienced!!!! BEWARE STAY AWAY FROM THEM!!!!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star Do Not Follow Their Own Written Policy
Posted by on
Rating: 1/51
SOUTHLAKE, ALABAMA -- I spent hours researching and planning our family vacation with part of it being for a 2 night stay in Orlando. I had enough reward points from a credit card to pay for part of this stay. One of the choices I had under the Wells Fargo Rewards Program was to use Travelocity gift cards which were administered by I choose this route and proceeded to set up the hotel which you have to pick from using their specific website. Everything went smooth as far as setting up the reservation. However, the day before we were to arrive in Orlando, I called from our hotel in Key West to cancel the reservation since Tropical Storm Debby was making her way through Florida and flooding many areas along the way. This was going to put a damper (no pun intended)on our plans to visit Sea World and we were just going to drive back home early. However, when I called and tried to explain to the customer service representative why we wanted to cancel, after being placed on extended hold, she came back and said that if we did cancel, we would be charged the full price. Therefore, we decided to go ahead and stay at the hotel and hope for the best on the weather. Upon arriving at the hotel, it was raining cats and dogs so we just checked-in for the night. The next morning, it was still raining heavily and the forecast was dismal. Therefore, I called to plead my case with the weather issue to see if we could just cancel the 2nd night and was told again that we would be charged for both nights as one of their policies stated, "Cancellations or changes made after check-in are subject to a 100% penalty". I notified her that I tried to cancel the day before arrival (which she saw documented in the computer) but told we couldn't and that another of their policies stated, "All cancellations or changes will incur a $25 fee" (which we were prepared to pay) and "Cancellations or changes occurring within 24 hours on the day of check-in are subject to a one night Room & Tax charge in addition to the $25 fee". The thing is that I did try to cancel a little more than 24 hours prior to arrival and we should have only been charged one night stay and the fee according to their own policy, not for both nights. Trying to talk to her was impossible as she was from India and didn't speak English very well and although I quoted the discrepancy in their policy, she just kept repeating the same thing over and over again which I find with most people from India which is why I hate dealing with them (no I'm not racist). Also, she told me I would have to request any kind of refund from the hotel itself, but it specifically states in the policy that I printed, "Please do not call the hotel directly to make changes or cancel the reservation, as their agents will not be able to change or cancel or issue refunds for these specially negotiated rates". Unbelievable! I just learned the hard way not to deal with Travelocity ever again and hope to inform others to do the same.
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Travelocity on 07/25/2012:
Hi. We’re sorry for the problems you’ve experienced and want to help. Please send an email with your Trip ID to
Regards, Travelocity
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Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- Travelocity - "Perplexed and Lost"
Please, read this story and share. It is not an extraordinary story, but we lost some money because of Travelocity.
We are family of 3 and recently decided to go on vacation. Our son will have a couple of days off school in October. So, why not? My wife and my son had a credit, circa $450.00 each for unused flight with Travelocity. We though that would be a perfect way to use the credit. So, I called (if you want to use a credit you have to call, nothing can be done on line). No problem - I heard in the phone. But, I was told, Travelocity will have to split our reservation into 2 bookings. One group is me - with full price, and then my wife and son is the credit group. Ok, I said. But I am buying package for 3 persons? - I asked. Sure. The package was combination of flight and a hotel in San Juan, Puerto Rico. We have never been there. So, excitement was high. They (Travelocity) took my credit card# and all info. Is this all? Yes, it is.
Soon, I received a confirmation but only for one ticket w/hotel - for me only. After maybe one hour, I checked my credit card statement on line. Travelocity charged me extremely high price for this ticket - around $200.00 more than the package was advertised. I called again. A different person answered (she was in Venezuela as turned out). I told her my story, then was put on hold for an hour, then transferred and disconnected. I called again and again with the same result. Then I started sending e-mails to Travelocity Customer Service and tried to call again and again. Nothing. I was going to vacation myself and staying in hotel room myself. Six hours passed. It was Saturday. In Sunday I continued a mixture of calls and e-mails. I received several returning e-mails reading "expect answer within 48" or "your feedback is important for us". Then I called my credit card. I wanted to know whether I can dispute this charge. Yes, you can, they told me. They have heard similar stories. I have 3 days from posting the charge to dispute it. Sunday evening I got suggestion (via e-mail) from Travelocity Customer Service to go to United and buy 2 tickets for my wife and son. Being in desperation I did this. But my wife and my son do not have hotel. Only I do. And for Travelocity I am traveling alone - this is why they charged me $ 200.00 more for ticket and hotel. As a single person, I am in different bracket. The credit we had with Travelocity? $900.00? It is gone. The vacation package if bought without any credit would have cost us around $1,500, with credit so far almost 1,300 but my wife and son do not have hotel. After 3 days, in Tuesday afternoon, Arianne from Travelocity Customer Service called me. She said that after reading all my e-mails she is "perplexed and lost". She would not understand what I wanted. So is the Travelocity. But there was a reason why she called. Adrianne wanted to know whether I was going to dispute the charge as I warned them in my e-mails. It was all she wanted from me. After I told her that I will not do it because otherwise I will have to cancel my vacation, she never called me again. She fulfilled her role as a Customer Service Rep. The case is closed.
This is our story. We are an ordinary family leaving in Chicago area. My name is Dariusz Wisniewski. My e-mail is Please, share this story with other families as a warning. I went on line and found out that there are hundreds of unhappy customers because of Travelocity. Now, I am not surprised. Share!
Dariusz Wisniewski
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Don't Expect Travel With Travelocity
Posted by on
Rating: 1/51
My letter to Travelocity-
To whom this may concern, and judging from my experience in the last six days, that is no one:
Travelocity stole $1,839.38 and has not offered to release it back to my bank card or explain why it was taken in the first place! On Friday 02/21/14 I tried booking a vacation package using your online service for the amount of $2,151.23 I made several attempts at booking, and each time was told after trying to checkout that my departing flight was unavailable. I called and spoke with a representative over the phone, and the same package was then quoted at almost $200 more than I had found online. I then tried online again with totally NEW dates, and again, the departing flight was unavailable. I made another attempt over the phone with these new dates but this time was quoted over $300 more than what I found online. I never actually booked anything with Travelocity. I was aggravated, and gave up trying to go through them. The customer service was rude and unhelpful. I wasted almost four hours with this company between trying to book over the phone and online.

I went to a different site and found a much better deal! I tried booking them them and my CARD WAS DECLINED.
I quickly checked my bank account and found that Travelocity charged my bank card TWO SEPARATE TIMES. Once for $943.82 and then an hour later for $891.56, plus four different $1.00 charges for each time I attempted to book but their site failed. After many calls to Travelocity and our bank, we have been told by Travelocity we have to wait for our bank to process the refund, and our bank says Travelocity hasn't refunded. Travelocity states they have no record of our purchase...well that's because we never actually got to purchase ANYTHING.
So now, we cannot purchase our flight package with another company because they are holding almost the entire amount we had saved up to purchase our first family vacation. Our bank says that Travelocity has THIRTY DAYS to release our funds back to us, by that time, the prices will have increased so much I highly doubt we will be able to afford it. Travelocity has taken money from my family, without anything in return, and as of now, can't even tell us WHY they took it, or WHEN we will get it back. I've never been so upset at a business. We worked hard and saved for an entire year for this trip, and now it looks as though we have to suffer for a mistake they've made and refuse to correct. Someone explain to me how this is fair.

deposited one bogus transaction back into my account yesterday, only to have it pending AGAIN today? Seriously people what is going on? 2/26/2014 67087 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 17:32:48 891.56
2/26/2014 66874 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 17:32:42 1.00
2/26/2014 66767 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:46:28 1.00
2/26/2014 42826 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:35:24 1.00
2/26/2014 38357 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:33:18 943.82
2/26/2014 38066 TRAVELOCITY.COM 877-270-4536 WAUS Tran Date/Time: 02/21/2014 16:33:10 1.00
ALL of these transactions originally took place on Friday 2/21/14 I didn't purchase anything with your company. NO FLIGHT, NO HOTEL, NO CAR, NO ID NUMBER, NOTHING. WHY DID YOU TAKE MY MONEY, AND WHY ARE YOU REFUSING TO RELEASE THE HOLD! How can you take an honest families savings, give nothing in return, and not even tell me why my card was charged or when it will be refunded!? I received an email from the BBB stating your company has received my complaint, and I am currently waiting on a response. This is unfair, and as far as I am concerned THEFT!! I would try to contact you myself again today, but frankly I'm SICK of being kept on hold, disconnected, lied to, and being given the run around for hours at a time.
In conclusion, in my complaint to the BBB I stated one way you can resolve this issue would be to immediately release the hold on my funds. However, that was two days ago. Now it is a total nearly six days since you company first took funds without explanation. I'm not quite sure how you can so easily correct such a horrible injustice to my family, as now we are no longer able to take our vacation as planned.
My husband, myself, and my boys, ages 5 and 2 are out of a trip we spent a year saving for. I suppose my kids are just supposed to understand why we can't go to Disneyland as promised. They blame ME for that, not Travelocity. Also, my husband has taken vacation time from his job, and cannot get that back.

Fix this, do what's right by your loyal customers. We used Travelocity to book a vacation package back in 2009, it was flawless. What a travesty to have such a good experience ruined by such a horrible one. I will never use your service again. I will also make it a mission to inform as many people as I can about your company bad practices. I will make sure that NO one I care for takes a chance at being robbed of not only their money, but precious and cherished vacations with their children. Your company is rotten to the core, and you've hurt my family and I greatly.
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Cwazychicken on 02/27/2014:
Sadly, holds can last 3-7 days. If nothing by day 7, then not sure what you can do. I had a similar problem with, it was declined but the funds went through 3 times.
Soaring Consumer on 02/27/2014:
I suggest going to a branch of your bank, they should be able to chargeback the funds.
Paul on 02/27/2014:
Travelocity did not "steal" anything from you, or commit "THEFT". Those are allegations that show you do not understand bank holds.

Your bank told you "Our bank says that Travelocity has THIRTY DAYS to release our funds back to us,"

I had to wait 9 days once to have $2000 refunded to a credit card. By using a credit card, and staying far under my limit, an event such as this would not affect me - by the time the statement is issued, the charge will be reversed, and in the meantime I can make an alternate purchase.
yoke on 03/01/2014:
Scary that big companies have the power to hold your money hostage and not give you anything in return. There is NO reason why it should take 7 days to get any kind of refund when the same places can take the money out of your account within seconds.
jai.hye on 03/02/2014:
It is beyond disgusting that a company can get away with such, and they wonder why folk are over the edge these days....stop wondering since you are a big part of the problem with your incompetence, unethical practices and greed.
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Overcharged $210, Rude Customer Service
Posted by on
Rating: 1/51
I have been using Expedia for many years, and I have always been happy with them, but the hotel I wanted to book was not available on Expedia so I decided to try Travelocity. It was my biggest mistake. When I book the hotel online everything seemed to be fine, I received a conformation with the total and breakdown of the charges. When we were checking out from the hotel we were charged a resort fee which is $210, which is a standard procedure for every resort, when we got home, we looked at the Travelocity bill and realized that they also billed us the resort fee, we called back to the hotel and talked to the manager, he explained to us that Travelocity is not allowed to charge us the resort fees, and that we should call them up and they must reimburse us.

Since then we have been in touch with them 3 times. The first time is when we called, they denied that they charged us. We told them to open our conformation, and to see that it clearly says we were overcharged $210. They admitted their mistake, and asked us to write an email to their customer support, and we will receive our credit back. That is what we did, 2 days later we did not receive any response, so we called them up and talked to a supervisor.

After being on hold for 17 minutes we finally got a hold of the supervisor, who even refused to give his last name. He only gave us his first name which was "Roy6" He was extremely rude and told us that if we want our money back, we should call our credit card and dispute the charges.

Never again will I use Travelocity or recommend them to anyone.
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kristina on 08/05/2014:
this is exactly what happened to me..did you end up getting your money back?
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This Company Will Steal Your Money. Please Avoid.
Posted by on
Rating: 1/51
INTERNET -- I warn you, do not use Travelocity to book your vacation! I used this service assuming that booking an all-inclusive vacation through a company that had experience with travel and primary connections with hotels, airlines, and events would save me time and money. I made a huge mistake and hope you don't do the same. They are not just incompetent but deceitful as well, and the time you spend fixing the mistakes they make will not only ruin your vacation but will cost you money. If I had just spent a little time doing my homework before I gave them my credit card I would have saved myself and my family a lot of grief.

Wow, where do I start? I booked a five-day stay in Las Vegas including flight, hotel, car and tickets for my family to see Blue Man Group and Cirque. My agent quoted me a price, which I paid before realizing that it was about $200 more than what I would have paid had I booked online. When I called them to point this out (the first of many long phone calls to India, I will add) they said they would check it out and issue a refund, which they later refused to issue, saying they could not find the cheaper price online I had mentioned. I got back online, took a screen shot of the lower price and sent it to them. They emailed back saying, sorry, case is closed. My first clue.

Once my family arrived in Vegas we discovered that all the tickets we had purchased, I mean all of them, would have been cheaper (overall by hundreds of dollars) had we purchased them directly from the companies we were dealing with. More phone calls, more time with customer service in India and more money wasted. a lot of money, I will give you one example, but there are many. Travelocity sold us tickets to Blue Man Group at the Monte Carlo hotel. When we arrived for the show we were told that our Travelocity "dummy" tickets wouldn't scan in their machines so we would have to wait in line and exchange them for real tickets. Annoying, but oh well.

While in line I discovered that the face price on our tickets was SIGNIFICANTLY higher than what the hotel was charging for them. I mean, $75 apiece higher! When I asked about this at the counter the agent explained that Travelocity buys large blocks of tickets to their shows and then can charge whatever they want for them. They are basically ticket scalpers. Mind you, this event was not the return of The Beatles, it was an ordinary performance of BMG that happens every night.

There were good tickets available at the box office right up to the time of the show. I won't bore you with the details of my lengthy conversations with customer service trying to get explanations about this because other reviewers have already covered this in detail. Let me just say that all the complaints are pretty much what I encountered as well. I wasted huge amounts of time and money because I used Travelocity. All I can say is that if you book your vacation with them after reading these reviews you are dumber than I am, and believe me I feel pretty damn stupid right now.
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Weedwhacked on 08/10/2013:
They are not a charity. How would they make a profit if they charged you what each company charged them? Their profit is generated from people who let them book their reservations.
Susan on 08/10/2013:
Travelocity did not steal your money. You booked your trip with them and agreed to their terms and conditions when doing so. It is your responsibility as a consumer to verify you're getting the best deal and of course 3rd party travel agents are going to mark up prices as that is how they make a profit.
Old Timer on 08/10/2013:
Tracymaisch01, you have a valid complaint and review. Try to ignore people jumping on you over this. Anyone with basic knowledge of how travel agencies operate know they are supposed to make their profit off a percent of the list price of a ticket. Or in the case of these slimy 3rd party agencies like Travelocity and Priceline etc are supposed to buy in bulk/group rates at a lower price, sell at retail and make their percent.

They are not supposed to scalp show and travel tickets and rip off their clients with higher than retail prices. Which is what Travelocity got caught doing here. If you had not taken time after the fact to do your home work you would have never known they got you. Lesson learned, stay far away from all the 3rd party travel sites. Most do not even operate as a real travel agency.

Unfortunately you did not check out what the list or retail prices were beforehand so you were taken advantage of by Travelocity. They like all the other 3rd party sites are only too happy to separate you from your money and rip you off.

Another option is to use someone like Kayak to do your research. They will list everyone's prices, even the actual carrier or event's direct prices. Which are more times than not lower than the likes of Travelocity and Priceline, then you can book direct. One last item, they all work on what is called breakage, they love to take your money and never make a refund even though they never forwarded your funds forward to pay for your travel. You book, can't make it or they screw up your trip, they keep the cash and you get nothing. Breakage is included in their income, it's a huge profit center.
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Outrageous Customer Service!
Posted by on
Rating: 1/51
June 9th: I bought 2 flight tickets on Kayak. com (through Travelocity); the total amount (5,268.06 AUD) was displayed in my bank account’s “pending transactions” under the heading "SABRE INC KE KOREAN AIR KE SAN ANTO".

June 12th: Travelocity deducted two times 2,642.71 AUD (under the heading "USD2484.40 Korean Air 18072345"), plus 79.28 USD "Foreign Currency Conversion Fee". However, the above mentioned 5,268.06 AUD remained in the pending transactions list until June 17th!!!! This meant that even though I had money on my account, I was unable to access it (since it was less than 5,268.06 AUD). My available balance was 0 AUD.

June 13th: I called my bank (St. George) and they told me to talk to Travelocity and ask them to send the bank a fax authorizing the bank to delete this pending transaction. My bank said they would delete this pending transaction one hour after receiving the fax. After this I called Travelocity immediately (at around midnight US time). I was put on hold for half an hour; then finally I was put through to an operator. After I explained the situation to her she promised to send the fax within an hour. She read back to me all the details I’d dictated to her and I confirmed she had all the right details.

The next day I checked my bank account and the pending transaction was STILL THERE. I called my bank again and they said they never received a fax from Travelocity. They also said that the pending transaction would automatically be removed after one week, and that until that time there was nothing I could do about this unless Travelocity sent them an authorization fax.
After this I had no success in reaching Travelocity, but to be honest I didn't see too much point in trying to reach them since they’d failed to send the authorization fax the first time I asked them.

I had to wait until June 17th – that is, FIVE DAYS – until the pending transaction was finally deleted from my account. This meant that I HAD NO ACCESS TO MY OWN MONEY for 5 days!!!

My question to you is this: how is it possible for Travelocity to take the Liberty of locking 5,268.06 AUD on my account, after you had already deducted the price of the 2 flight tickets? Do you guys at Travelocity think that I have an extra 5,268.06 on my account AUD that you can freely lock in?? Well, since I did NOT have this much extra money, I ended up being unable to access my own money for five full days. And what about my electronic fund transfers? But I don’t know why I suppose you care about this…

I have bought quite a few flight tickets (and other things too) in my life which also involved having a certain amount of money locked in on my account (in “pending transactions”). However, I have NEVER had an experience like this one, namely that the money was STILL locked even after the price of what I’d paid for had already been deducted from my account!!!! I simply cannot believe that a company would take such liberties with its customers!! Not to mention the fact that your colleague promised me she would send a fax authorization and then completely failed to do so. Shame on you, Travelocity, for outrageous customer service.
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trmn8r on 06/23/2013:
What you describe is quite common with debit cards, and it shows the benefit of using a credit card. If a company preauthorizes something and later deletes it, I am never even aware of it. With a checking account, the (my)money becomes unavailable. I don't like others having that kind of power over my cash.
Lynn on 06/23/2013:
That is shameful! That should never happen... I experienced them not doing what they promised too
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Worst Customer Service Ever!!!
Posted by on
Rating: 1/51
WEB, CALIFORNIA -- I unfortunately had to cancel a hotel and airline reservation due to an unexpected medical emergency.

I had called to get a refund since this was a medical emergency. Bottom line, Travelocity has not refunded my Hotel expense.

After speaking with both the Hotel and Travelocity to verify and confirm the process that I'd have to go through to receive the refund, I ensured that every step was followed. Each time I had called Travelocity, a different representative would give me a different answer in terms of the status of my refund, and made me go through different processes to obtain my refund than originally explained. Basically, they were stone walling me.

I have spent over 7 hours on the phone (not exaggerating one bit) with Travelocity, going back and forth between, "wait a couple days for the refund", to "we do not handle the refunds, the Hotel does.", to you need to talk with our Finance dept (who transferred me right back to the original person...)

After being disconnected twice when trying to reach a supervisor (each attempt a 1/2 hour long), the third representative finally told me that they could not patch me through with the supervisor because he suddenly became unavailable. With the fourth call, after finally reaching a supervisor (after waiting another 40 miniutes), he was suddenly not able to hear me even though I was able to hear him loud and clear. This was on a land line, not a mobile phone mind you. He had threatened to hang up if I didn't respond after 10 seconds. I Somehow managed to get his attention after demanding that he call me back after leaving my number.

The supervisor was even worse than the c. s reps. He had me repeat the entire story again (for the 7th time), even though all of this has been documented in their systems. He then had me on hold for a 1/2 an hour just to tell me that Travelocity cannot refund the Hotel expense until the Hotel itself issues the refund. This is NOT true. This is also contrary to what a previous representative had told me (that my refund should post in a couple of days - another stone walling attempt). The hotel does not charge Travelocity the cost of the hotel stay since it was cancelled. The hotel payment was prepaid to Travelocity. The only charge that the hotel issues is a penalty fee to Travelocity if the reservation is cancelled late. I have called the hotel multiple times, and have been told that this fee has been waived. Travelocity would not even see a charge in their systems because of this. This leaves Travelocity to issue my refund for the un-used Hotel stay that I paid directly to them! This has been going on for almost two weeks. No refund is on the horizon since Travelocity refuses to pay up and blames the hotel.

My word of advice to all hotels, (Venetian, Las Vegas, in my case); DO NOT PAIR UP WITH TRAVELOCITY FOR ANY VACATION PACKAGES.

I will be filing a claim with my credit card company and a complaint to the BBB.

I have dealt with many travel sites before, and Travelocity is the only one I would NEVER use again.

I am sorry for the rambling since it is very difficult and time consuming to put eloquently put together the chain of events that occurred. I think you'd understand if you also just got off of a 2 1/2 hour call, speaking to a person that was following a script to stonewall you, and with a terrible understanding of the English language.
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trmn8r on 05/29/2013:
I would not deal with ANY of these sites. It is like playing Russian Roulette. They all are capable of stories like this - look around online.
Travelocity Customer Service on 05/30/2013:
Hi. We’re sorry for the problems you’ve experienced and want to help. Please send an email with your Trip ID to
Wei on 06/21/2013:
Do not trust Travelocity! I had been gone through the exact experiences! They are TROUBLOCITY!
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Caribbean Packages are NOT their specialty
Posted by on
Rating: 1/51
TEXAS -- Recently my significant other and I decided to take a week long vacation to the Caribbean. While reviewing many websites my better half opted to use Travelocity due to having good reviews in the past and feeling as if the company had a legit background. My personal preference was to use due to lower prices and better deals. None the less I let him book everything accordingly and we opted to go to the Dominican Republic, Dreams La Romana Resort and Spa in the city of Punta Cana. Upon completing the reservation I noticed that no shuttle services were provided or even offered via Travelocity so I made an attempt to call Travelocity and inquire about shuttle service.

Customer Service Rep 1 said "nothing we can do about it" and hung up
# 2 told me "just rent a car" my reply was what if I can't drive and they said to take a taxi.

It probably doesn't seem like a big deal to you but our hotel was over 2 hours away from the airport SDQ. and there was no way I was going to get slammed by outrageous fees of a taxi cab driver or mugged in route.

I personally wasn't comfortable driving or taking a taxi so I called back and Rep number 3 said "call the hotel and figure out their shuttle service"

Rep # 4 finally explained that Travelocity does not offer shuttle transportation at all for Caribbean vacations. So my thoughts why offer the roundtrip flight, all inclusive resort and no means to get there.

I called again and tried to speak with a supervisor, which honestly I think it was one customer service representative after another trying to play the roll of the "Boss" to avoid conflict. When I couldn't get a hold of a manager I was told they would either call me back or I could wait on hold for 2 hours.

When I finally connected with a "real" manager after explaining my dilemma for the 18th time he told me he wasn't the correct manager regarding my complaint. I am irritated by now.

Not only have I called the hotel in the Dominican republic to try to figure out a quality shuttle services they use I had also called Orbitz and to find out who their shuttle services were.

To make matters worse the shuttle per person was $215.00. Had I used Orbitz, kayak, or even the MOST I would have paid for shuttle was $60.00 per person. not to mention the other websites used airports closest to the city in which I was flying to. When I explained to Travelocity reps that the airport was over 2 hours away they said the resolution was to book me in a hotel closest to the airport which I didn't want to go to the Dominican republic for the airport I wanted a specific resort and to enjoy my vacation. In the end Travelocity is worthless, why that have Caribbean "packages" without offering shuttle services I find to be quite pointless. The $430.00 I spent on a shuttle was a huge burden as well. Not to mention the $200.00 voucher they provided for the resort was a huge scam. absolutely worthless. or other sites a $200.00 is good for anything generally and holds cash value these vouchers were only good for a % off. such a waste of money, waste of time talking to rude individuals and did I mention a huge waste of money. I will never use Travelocity in state or overseas again.

P. S it rained in the Dominican republic for an entire day and most sites give you a credit for a "day ruined" but not Travelocity
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clutzycook on 12/26/2012:
When the hubby and I went to Jamaica last year, we used Travelocity as well. We didn't have a shuttle service offered either, but I just googled shuttle services and found one on my own. I think to and from the airport for the both of us was roughly $50, so either you had a limo (even then I can't understand a $400 transport), the resort was a long way from the airport, or you got seriously ripped off.

As for the "day ruined" credit, I've never seen that with any vacation service. But Travelocity is basically just a facilitator. If you wanted the kind of service you were describing, you should have probably used a travel agent.
trmn8r on 12/26/2012:
Travelocity is bargain basement, and that is what you got. You can't assume something like airport transportation is included. As for a rainy day credit, I've never heard of that. It doesn't surprise me that Travelocity doesn't participate in them.
candacemd84 on 12/27/2012:
Trust me rainy day credits exist and you don't need a travel agent... As far as the shuttle goes I didn't have an issue paying for one within a reasonable price but Travelocity provided no shuttle assistance services etc unlike or
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